Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 410948 Views
  • 965 replies
  • 107 likes
  • Account
  • 410948 Views
  • 965 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1178745 Views
  • 119 replies
  • 114 likes
  • Account
  • 1178745 Views
  • 119 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100754 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100754 Views
  • 68 replies
  • 10 likes

PAY spotify family

Last month i payed spotify with i deal and my spotfy month is gone and i want to pay again with ideal but it didn't work

  • Casual Listener
  • Last month i payed spotify with i deal and my spotfy month is gone and i want to pay again with ideal but it didn't work
  • Salim_0495
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot login with facebook account or link to new account after failed billing

So basically the title says it all, I had a monthly subscribtion and it failed once. After that i could not log in anymore and thats fine but it didnt set me back to free or gave me the option to renew subscribtion.

  • Newbie
  • So basically the title says it all, I had a monthly subscribtion and it failed once. After that i could not log in anymore and thats fine but it didnt set me back to free or gave me the option to ren...
  • JuanSebastian
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I want to import my musics to my new account

I have another account because of Facebook, and I want to import my musics and followers to the new account.

  • Newbie
  • I have another account because of Facebook, and I want to import my musics and followers to the new account.
  • MartinStoichkov
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Premium wieder aktivieren

Ich habe Spotify Premium deaktiviert (läuft noch bis 27.12.2016). Jetzt möchte ich mein Abo doch wieder aktivieren. Wird mir dann der Betrag bei einer neuen Bestellung gleich wieder abgezogen oder erst am 27.12.?

  • Newbie
  • Ich habe Spotify Premium deaktiviert (läuft noch bis 27.12.2016). Jetzt möchte ich mein Abo doch wieder aktivieren. Wird mir dann der Betrag bei einer neuen Bestellung gleich wieder abgezogen oder er...
  • Maxim
  • Spotify Star
  • 1437 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1437 Views
  • 1 replies
  • 0 likes

Pop Up facebook

HelloI have problem that when i logging in iPod touch 2g, pop Up Facebook block access. iPod was working but i change account and now not open app. I have premium account.

  • Casual Listener
  • Hello I have problem that when i logging in iPod touch 2g, pop Up Facebook block access. iPod was working but i change account and now not open app. I have premium account.
  • Maxim
  • Spotify Star
  • 485 Views
  • 7 replies
  • 0 likes
  • Account
  • 485 Views
  • 7 replies
  • 0 likes

For some reason notifications disabled - didn't get My year in 2016, what to do :(

Yesterday you send out the (fantastic) emails about My music year in 2016. For some odd reasons my i turned off my notifications, so i didn't receive this mail. Is there any possibility to receive it. I was really looking forward to this...

  • Newbie
  • Yesterday you send out the (fantastic) emails about My music year in 2016. For some odd reasons my i turned off my notifications, so i didn't receive this mail. Is there any possibility to receive it...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

My account is under a different email than the one I registered with...and I didn't change it.

I've been logging in with facebook, but this morning when I tried to figure out why I can't just log in to spotify, I realized someone else's email is in place of the one I registered with. Of course my password doesn't work...and when I send a help ...

  • Casual Listener
  • I've been logging in with facebook, but this morning when I tried to figure out why I can't just log in to spotify, I realized someone else's email is in place of the one I registered with. Of course...
  • Bfunkey
  • Casual Listener
  • 165 Views
  • 2 replies
  • 0 likes
  • Security
  • 165 Views
  • 2 replies
  • 0 likes

Give back my $$$$$$$

I cancelled my subscription over two months ago and just now when I checked my e-mail I saw a message from spotify that my payment failed. Really? IT SHOULD HAVE BECAUSE I CANCELLED YOU!!! When I opened the email I saw two more payments (November two...

  • Newbie
  • I cancelled my subscription over two months ago and just now when I checked my e-mail I saw a message from spotify that my payment failed. Really? IT SHOULD HAVE BECAUSE I CANCELLED YOU!!! When I ope...
  • Jacob
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Solved!! I can't reach payment page to pay

Hi, Im pressing 'get premium' button but actually it does not load anything. I can't even see the payment inputs.I disabled Adblock, deleted cookies, hard refreshed, resetted internet modem but still can't find any solution.I'm registered while ago w...

  • Casual Listener
  • Hi,  Im pressing 'get premium' button but actually it does not load anything. I can't even see the payment inputs. I disabled Adblock, deleted cookies, hard refreshed, resetted internet modem ...
  • erenbertr
  • Casual Listener
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Double payment

My credit card is being charged twice by spotify.Each charge refers to a code, so I don´t know which one is the service I am using, or how can I stop paying both.

  • Newbie
  • My credit card is being charged twice by spotify. Each charge refers to a code, so I don´t know which one is the service I am using, or how can I stop paying both.   
  • MartinStoichkov
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! Problems with premium account

Hi there .. I have just paid 0.99 for 3 month premium deal but my account has not been updated .. to premium. Help! Many thanks

  • Regular
  • Hi there .. I have just paid 0.99 for 3 month premium deal but my account has not been updated .. to premium. Help! Many thanks
  • Jamesottway101
  • Regular
  • 406 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 406 Views
  • 7 replies
  • 0 likes

Spotify Premium using abroad

HiI'm currently living in TurkeyI was wondering will I be able to use spotify in Bosnia if I buy the premium account?And also, is the student discount available in Turkey?Regards,Rešid

  • Newbie
  • Hi I'm currently living in Turkey I was wondering will I be able to use spotify in Bosnia if I buy the premium account? And also, is the student discount available in Turkey? Regards, Rešid
  • Bittencourt
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Being unsubscribe

I have been a paid premium member since may 2015 and a family premium since April 2016. But today when I went to use Spotify it said had been cancelled? Why when I have a direct payment.

  • Newbie
  • I have been a paid premium member since may 2015 and a family premium since April 2016. But today when I went to use Spotify it said had been cancelled? Why when I have a direct payment.
  • Bittencourt
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!! Change Premium account for free account

If I would change my Premium account into a Free one, will my playlists still be available? Of course, without the Premium features.

  • Newbie
  • If I would change my Premium account into a Free one, will my playlists still be available? Of course, without the Premium features.
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 208 Views
  • 1 replies
  • 0 likes

Logging in works everywhere except on accounts.spotify.com (using username/password)

I updated my password a couple of weeks ago and I use a username and password to log in to Spotify (i.e. not using my Facebook account to log in). I'm able to log in to Spotify on my iPhone and using the Windows app but when I try to log in on the we...

  • Casual Listener
  • I updated my password a couple of weeks ago and I use a username and password to log in to Spotify (i.e. not using my Facebook account to log in).   I'm able to log in to Spotify on my iPhone ...
  • bjorgvino
  • Casual Listener
  • 286 Views
  • 3 replies
  • 0 likes
  • Login
  • 286 Views
  • 3 replies
  • 0 likes

3months 0.99cent with paysafe ?

My Question is written above. Atm is the Spotify offer that i get 3 months for 0.99 cents, what when i pay with paysafecard? Is it even possible? When i go to the payment i can only choose to buy atleast 1 month for 10€. Thanks, Conan

  • Newbie
  • My Question is written above. Atm is the Spotify offer that i get 3 months for 0.99 cents, what when i pay with paysafecard? Is it even possible? When i go to the payment i can only choose to b...
  • karin_stoegerer
  • Casual Listener
  • 985 Views
  • 7 replies
  • 0 likes
  • 985 Views
  • 7 replies
  • 0 likes

internationalization

Hi guys,i know there are much more brazilian spotify users then portuguese spotify users, and that we even have a similar language, but that doesn't mean that all portuguese care about brazilian music or brazilian culture. We just happen to speak a s...

  • Newbie
  • Hi guys, i know there are much more brazilian spotify users then portuguese spotify users, and that we even have a similar language, but that doesn't mean that all portuguese care about brazili...
  • 323 Views
  • 0 replies
  • 0 likes
  • 323 Views
  • 0 replies
  • 0 likes

Solved!! My Spotify keeps starting over all the time!

My Spotify keeps starting over all the time!Have a Premium account on laptop. Have tried upgrade, but didn´t help.

  • Casual Listener
  • My Spotify keeps starting over all the time! Have a Premium account on laptop. Have tried upgrade, but didn´t help.  
  • Nico
  • Community Legend
  • 1278 Views
  • 3 replies
  • 0 likes
  • 1278 Views
  • 3 replies
  • 0 likes

Starred folder

  • Regular
  • HighlandPomp
  • Regular
  • 218 Views
  • 7 replies
  • 0 likes
  • 218 Views
  • 7 replies
  • 0 likes