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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158945 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158945 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10734 Views
  • 3 replies
  • 10 likes
  • Security
  • 10734 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508937 Views
  • 985 replies
  • 112 likes
  • Account
  • 508937 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124790 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124790 Views
  • 74 replies
  • 12 likes

How to- Premium account to a student account

I signed up for a premium account not realizing that student accounts get a disccount. I am a student so naturally, I'd like to take advantage of the discount. I just cant figure out how to switch. -Thanks!

  • Newbie
  • I signed up for a premium account not realizing that student accounts get a disccount. I am a student so naturally, I'd like to take advantage of the discount. I just cant figure out how to switch.&n...
  • Jacob
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Can't add a family member

We have a family subscription. Added one of my kids and sent the invitation. it says PENDING on my account. Went to my daughters gmail account and found the invitation. Clicked ACCEPT. It takes me to a page that says, "SORRY, YOU ARE ALREADY ASSOCIAT...

  • Casual Listener
  • We have a family subscription.  Added one of my kids and sent the invitation.  it says PENDING on my account.  Went to my daughters gmail account and found the invitation.  Clicke...
  • Hellb26
  • Newbie
  • 374 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
  • 374 Views
  • 2 replies
  • 0 likes

GIFTCARD DATE

I have been trying to buy the giftcard and when I put the date it says please enter a valid date ??? It won't accept any date?

  • Newbie
  • I have been trying to buy the giftcard and when I put the date it says please enter a valid date ??? It won't accept any date?
  • racarate
  • Newbie
  • 249 Views
  • 2 replies
  • 0 likes
  • 249 Views
  • 2 replies
  • 0 likes

Me and my daughter

I have recently subscribed to Spotify.Under the 3 devices can I put one on my iphone and one on my daughters iPad (different apple signins)Or do I have join the premium service ?

  • Newbie
  • I have recently subscribed to Spotify. Under the 3 devices can I put one on my iphone and one on my daughters iPad (different apple signins) Or do I have join the premium service ?
  • Hubo
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Put a wrong address for family subsription

HiI am subscribed to Spotify and I need to change my address, how can I do that please? It's really frustrating that there is no contact information of spotify's staff on the website at all. Zero customer service. Thanks for your help.

  • Casual Listener
  • Hi I am subscribed to Spotify and I need to change my address, how can I do that please?   It's really frustrating that there is no contact information of spotify's staff on the website at al...
  • kfp22
  • Casual Listener
  • 4302 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 4302 Views
  • 3 replies
  • 0 likes

Premium Family

When I send invites to family members and they go to activate the link, it says that they already are a member of the family plan, but they still cant listen alone on the account. Any ideas?

  • Newbie
  • When I send invites to family members and they go to activate the link, it says that they already are a member of the family plan, but they still cant listen alone on the account. Any ideas?
  • KathM123
  • Newbie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

€0,99 FOR 3 MONTH RIPOFF?

Hi So I bought spotify premium (For the first time) a half hour ago because of the "€0,99 for 3 months discount". I clicked on the discount, I payed and it gave me a supscription for only 1 month for €9,99! Now I'm trying to cancel it but there's no ...

  • Casual Listener
  • Hi   So I bought spotify premium (For the first time) a half hour ago because of the "€0,99 for 3 months discount". I clicked on the discount, I payed and it gave me a supscription for only 1 ...
  • Maxim
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 264 Views
  • 3 replies
  • 0 likes

Can't connect to Facebook

Guys I regiatered Spotify without Facebook. Last mounth I created Facebook acc and now I want to connect both of them. But when I was trying this always same thing happen. It can't works. Why should I do? I really want to see my profile with photo an...

  • Visitor
  • Guys I regiatered Spotify without Facebook. Last mounth I created Facebook acc and now I want to connect both of them. But when I was trying this always same thing happen. It can't works. Why should ...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

RM2 deal with MOLpoints

Hi, I'm from Malaysia and I would like to buy the Rm2 for three months sale with MOL points. Is it possible?

  • Newbie
  • Hi, I'm from Malaysia and I would like to buy the Rm2 for three months sale with MOL points. Is it possible?
  • athira97
  • Casual Listener
  • 767 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 767 Views
  • 2 replies
  • 0 likes

Solved!! Logitech UE Smart Radio - Can't Add Spotify because I use Facebook to log in

I just bought a Logitech UE Smart Radio. It has a Spotify app. But I have to either use the phone app or website to add this music service. I log in to Spotify with Facebook. Smart Radio wants my Spotify username and password, but my Facebook usernam...

  • Casual Listener
  • I just bought a Logitech UE Smart Radio. It has a Spotify app. But I have to either use the phone app or website to add this music service. I log in to Spotify with Facebook. Smart Radio wants my S...
  • Madmental
  • Newbie
  • 8692 Views
  • 12 replies
  • 0 likes
  • 8692 Views
  • 12 replies
  • 0 likes

Cant Purchase 3 months trial promotion for RM2 using MOLPoints

I try to purchase 3 months RM2 promotion and they give me 3 payment options to select. I can't use my card since its not available for international e commerce. Second option is DIGI. I'm not DIGI's user . Then I choose the 3rd option which is MOLPoi...

  • Newbie
  • I try to purchase 3 months RM2 promotion and they give me 3 payment options to select. I can't use my card since its not available for international e commerce. Second option is DIGI. I'm not DIGI's ...
  • athira97
  • Casual Listener
  • 539 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 539 Views
  • 1 replies
  • 0 likes

Avsluta premium till konto med glömt lösenord

Hej!Jag har ett konto hos er som jag helt glömt bort mitt lösenord till, och mailen som är registrerad till det kontot är min gamla mail som jag inte kan logga in på. Kontot jag har hos er är ett premiumkonto och drar pengar varje månad.Jag vill avsl...

  • Newbie
  • Hej! Jag har ett konto hos er som jag helt glömt bort mitt lösenord till, och mailen som är registrerad till det kontot  är min gamla mail som jag inte kan logga in på. Kontot jag har hos er ä...
  • Bosseman
  • Newbie
  • 5151 Views
  • 2 replies
  • 1 likes
  • Premium
  • 5151 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium missing on desktop app but not on phone or webplayer.

I have not been able to access Spotify Premium on my desktop app now for over a week, but it is still avaliable on my phone and on webplayer. However my account says I have free, but I've been using premium for over 2 years and the payment still came...

  • Visitor
  • I have not been able to access Spotify Premium on my desktop app now for over a week, but it is still avaliable on my phone and on webplayer. However my account says I have free, but I've been using ...
  • Jacob
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 282 Views
  • 3 replies
  • 0 likes

Bought premium 3 month special but email and account shows only 1 month

Hello, last night i bought the 3 month special advertised premium for 9.99. This morning when i looked at account it shows that i only have premium for 1 month. I dont know how to contact spotify to get that fixed.

  • Newbie
  • Hello, last night i bought the 3 month special advertised premium for 9.99. This morning when i looked at account it shows that i only have premium for 1 month. I dont know how to contact spotify to ...
  • Jacob
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! I'm cancelling my premium account. Will that be effective immediately?

I have a prepaid 3-month premium subscription. If I cancel now, would that automatically revert me back to the free version? Or will that take effect at the end of my 3-month paid subscription? If it does revert, can I be refunded?

  • Newbie
  • I have a prepaid 3-month premium subscription. If I cancel now, would that automatically revert me back to the free version? Or will that take effect at the end of my 3-month paid subscription? If it...
  • Jacob
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

spotify premium present from someone in another country

A friend from New Zealand has sent me spotify premium, as a present...I live in the UK. When I try to redeem it with my code it comes up as the code is not valid in this country. What can I do?

  • Newbie
  • A friend from New Zealand has sent me spotify premium, as a present...I live in the UK. When I try to redeem it with my code it comes up as the code is not valid in this country. What can I do?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Cant log on to spotify on my computer

Hi! Resently I changed the password to my facebook account, and now I am unable to log into spotify on my computer. If I click "Log in with facebook", it opens up my browser, and closes it down right away. I am able to log into my spotify account tro...

  • Newbie
  • Hi!   Resently I changed the password to my facebook account, and now I am unable to log into spotify on my computer. If I click "Log in with facebook", it opens up my browser, and closes it d...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Switch account to kpn

Goodmorning,I tried to find it on the website but there seems to be no 'contact' button.I have a normal Spotify account but changed my mobile account so it has Spotify. How can I switch my account to the mobile one?

  • Casual Listener
  • Goodmorning, I tried to find it on the website but there seems to be no 'contact' button. I have a normal Spotify account but changed my mobile account so it has Spotify. How can I switch my ac...
  • StellaFaure
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Account
  • 196 Views
  • 2 replies
  • 0 likes

Wont let me get premium , says im not eligible.

I have just ended my 7 day trial, i kep getting emails about getting 3 months free for .99 a month. When i go and click on it, it says i am not eligible. I dont understad why it wont let me do anythings, since i just ended my 7 day trial.

  • Newbie
  • I have just ended my 7 day trial, i kep getting emails about getting 3 months free for .99 a month. When i go and click on it, it says i am not eligible. I dont understad why it wont let me do anythi...
  • Kdawg5
  • Newbie
  • 7597 Views
  • 2 replies
  • 0 likes
  • 7597 Views
  • 2 replies
  • 0 likes