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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305409 Views
  • 870 replies
  • 97 likes
  • Account
  • 305409 Views
  • 870 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139930 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139930 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81038 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81038 Views
  • 64 replies
  • 9 likes

Superuser Contribution Subscription

So I guess I made a second account when I was going to switch to the student discount. I have been getting charged $4.99 and $9.99 and I just realized I had two accounts. But the account I want to use the discount on won't let me because of the other...

  • Casual Listener
  • So I guess I made a second account when I was going to switch to the student discount. I have been getting charged $4.99 and $9.99 and I just realized I had two accounts. But the account I want to us...
  • EstefanyA_Bog
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for student and premium

Somehow i managed to get myself charged for student and regular premium membership on the same day. So rather than 9.99, there was a 9.99 and a 4.99 charge to my account. I'm not a student, so I don't need that one. Also, on my account it only says I...

  • Newbie
  • Somehow i managed to get myself charged for student and regular premium membership on the same day. So rather than 9.99, there was a 9.99 and a 4.99 charge to my account. I'm not a student, so I don'...
  • EstefanyA_Bog
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix Help!

Hi I just started listening to my daily mix and I accidentally "hated" a song by fall out boy and blocked them from my daily mix but I didn't mean to. is there a way to undo this?

  • Newbie
  • Hi I just started listening to my daily mix and I accidentally "hated" a song by fall out boy and blocked them from my daily mix but I didn't mean to. is there a way to undo this?
  • EstefanyA_Bog
  • Roadie
  • 184 Views
  • 1 replies
  • 2 likes
  • 184 Views
  • 1 replies
  • 2 likes

Superuser Contribution Premium renewal less than in month

My last payment was on 09/02/16 and in subsription status it says that it will be renewed on 09/28/16. My question is - Why?

  • Newbie
  • My last payment was on 09/02/16 and in subsription status it says that it will be renewed on 09/28/16. My question is - Why?
  • EstefanyA_Bog
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium
  • 126 Views
  • 1 replies
  • 0 likes

premium subscribtion

It says it can't verify that I'm in school. How can I prove that to get the discount rate?

  • Newbie
  • It says it can't verify that I'm in school. How can I prove that to get the discount rate?
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Subscription linked to wrong account

Hi, I've got an account which is linked to my deactivated facebook account and I've accidently linked my vodafone subscription to this account. I'm wanting to swop this to my standalone spotify account but don't know how to do this. Thanks,Andy

  • Casual Listener
  • Hi,   I've got an account which is linked to my deactivated facebook account and I've accidently linked my vodafone subscription to this account. I'm wanting to swop this to my standalone spot...
  • andyweaths
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 334 Views
  • 2 replies
  • 0 likes

Superuser Contribution Checking gift card balances before giving as a gift

Hi, I purchased 4 Spotify Premium $10 gift cards from a store that I plan to give as a gift. I want to check the balances before giving them just to make sure they're good, in case they were tampered with at the store. How can I check the gift card b...

  • Newbie
  • Hi, I purchased 4 Spotify Premium $10 gift cards from a store that I plan to give as a gift.  I want to check the balances before giving them just to make sure they're good, in case th...
  • EstefanyA_Bog
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • Other
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somehow spotify family thinks that me and my family lives in different countries.

I need help sorting out the configurations for my Spotify account.My account tells me that I am in Sweden my subsciption (my payment) is also located in Sweden. So far everything is in order.The family members I wish to invite live in Sweden, their a...

  • Newbie
  • I need help sorting out the configurations for my Spotify account. My account tells me that I am in Sweden my subsciption (my payment) is also located in Sweden. So far everything is in order. The ...
  • EstefanyA_Bog
  • Roadie
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reset my Spotify account

Hey, I have stations saved that will not delete and it's driving me crazy. Could you please reset my account so I can start over? Everytime I delete the station it just jumps right back there. Its so annoying and I cannot figure out how to fix it. Th...

  • Casual Listener
  • Hey,   I have stations saved that will not delete and it's driving me crazy. Could you please reset my account so I can start over?  Everytime I delete the station it just jumps right ba...
  • EstefanyA_Bog
  • Roadie
  • 194 Views
  • 3 replies
  • 0 likes
  • 194 Views
  • 3 replies
  • 0 likes

Superuser Contribution Using Spotify from the Philippines to Thailand, Paypal payment not accepted!

Hi! I subscribed to Spotify Premium in the Philippines and was recently transferred to Thailand. There is no Spotify in Thailand but I am able to continue using the app. Recently, I had to cancel my Philippine credit card to which Spotify was being p...

  • Newbie
  • Hi!   I subscribed to Spotify Premium in the Philippines and was recently transferred to Thailand. There is no Spotify in Thailand but I am able to continue using the app. Recently, I had to c...
  • EstefanyA_Bog
  • Roadie
  • 1900 Views
  • 3 replies
  • 0 likes
  • 1900 Views
  • 3 replies
  • 0 likes

Premium family invite link

  • Casual Listener
  • NBKL
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am being charged twice per month!!! So annoyed...

My credit card is being charged twice a month for my subscription!! How do I get this rectified as it seems near impossible to speak to someone!! Help.

  • Casual Listener
  • My credit card is being charged twice a month for my subscription!! How do I get this rectified as it seems near impossible to speak to someone!! Help.
  • Jason
  • Spotify Legend
  • 263 Views
  • 7 replies
  • 0 likes
  • Account
    Subscription
  • 263 Views
  • 7 replies
  • 0 likes

Premium

Boa tarde!Ontem paguei meu spotfy pelo cartão de credito, descontou um valor de R$10,90 valor diferente do que aparece no Spotify e até agora meu Premium não foi ativado. A noite tentei fazer novamente e descontou o mesmo valor R$10,90 e até hoje meu...

  • Newbie
  • Boa tarde! Ontem paguei meu spotfy pelo cartão de credito, descontou um valor de R$10,90 valor diferente do que aparece no Spotify e até agora meu Premium não foi ativado. A noite tentei fazer novam...
  • Bittencourt
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Can't log in with Facebook and no password reset

Hi all, I've been having the following problem for a couple of days:The desktop app won't let me log in using my Facebook account (it has been linked for several years). I don't know the username that goes with it, but even as I use the FB account's ...

  • Regular
  • Hi all,   I've been having the following problem for a couple of days: The desktop app won't let me log in using my Facebook account (it has been linked for several years). I don't know the u...
  • leventevervoort
  • Regular
  • 417 Views
  • 10 replies
  • 0 likes
  • Account
    Login
  • 417 Views
  • 10 replies
  • 0 likes

Smart doesn't send me the pincode to start premium

From the Philippines, whenever I try to pay for premium using the pay by mobile, Smart never sends the pincode and they never reply to my message as well. Please help me Thanks.

  • Visitor
  • From the Philippines, whenever I try to pay for premium using the pay by mobile, Smart never sends the pincode and they never reply to my message as well. Please help me 😞 Thanks.
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Premiun canceled, but not in card bill

I canceled my premium last month, but still came deducted from the card bill this month. Why? My premium end tomorrow.

  • Newbie
  • I canceled my premium last month, but still came deducted from the card bill this month. Why? My premium end tomorrow.
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Some of my playlists are not public

I have 9 playlists that i've made and a few of them are not visible when friends search for my profile to follow those playlists. The ones in question are not secret and are non collaborative. My friends are saying they can find it going through othe...

  • Casual Listener
  • I have 9 playlists that i've made and a few of them are not visible when friends search for my profile to follow those playlists.  The ones in question are not secret and are non collaborative. ...
  • Bittencourt
  • Spotify Star
  • 180 Views
  • 3 replies
  • 0 likes
  • Account
  • 180 Views
  • 3 replies
  • 0 likes

Getting 2 google chrome pop-up ads whenever i start up spotify

Hi, recently i've been getting pop-up ads when starting up spotify. However the pop-ups is opened in Google Chrome! 1-2 ads is popping up when i start spotify. is this some sort of virus or is it some new way spotify uses ads? help and answers is apr...

  • Newbie
  • Hi, recently i've been getting pop-up ads when starting up spotify. However the pop-ups is opened in Google Chrome! 1-2 ads is popping up when i start spotify. is this some sort of virus or is it som...
  • graveyardderby
  • Regular
  • 2998 Views
  • 5 replies
  • 3 likes
  • 2998 Views
  • 5 replies
  • 3 likes