Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7667 Views
  • 1 replies
  • 9 likes
  • Security
  • 7667 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474794 Views
  • 978 replies
  • 111 likes
  • Account
  • 474794 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207841 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207841 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119044 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119044 Views
  • 72 replies
  • 12 likes

Atualizei o android e minha conta perdeu a premium

Atualizei o android e minha conta do spotify perdeu a premium, mesmo com todas as contas em dia. Já tentei relogar a conta, reiniciei o celular, tentei adquirir outra premium, nada deu certo. O que fazer? Estou sendo cobrado sem ter a conta premium.

  • Newbie
  • Atualizei o android e minha conta do spotify perdeu a premium, mesmo com todas as contas em dia. Já tentei relogar a conta, reiniciei o celular, tentei adquirir outra premium, nada deu certo. O que f...
  • user-removed
  • Not applicable
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Account hacked

My account got hacked and switched to a familiy account without my knowledge or consent for two months. I noticed it when I saw the increased monthly subscription on my credit card receipt.I also found my login information (email and pass) on the fir...

  • Visitor
  • My account got hacked and switched to a familiy account without my knowledge or consent for two months. I noticed it when I saw the increased monthly subscription on my credit card receipt. I also...
  • user-removed
  • Not applicable
  • 181 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 181 Views
  • 3 replies
  • 0 likes

Superuser Contribution Mudei de conta

Seguinte galera, ontem eu exclui meu facebook, e minha conta premium estava logada lá, e gostaria de saber se existe um meio de botar aquela premium pro meu novo Facebook, alguem poderia me ajudar? Obrigado

  • Casual Listener
  • Seguinte galera, ontem eu exclui meu facebook, e minha conta premium estava logada lá, e gostaria de saber se existe um meio de botar aquela premium pro meu novo Facebook, alguem poderia me ajudar? O...
  • Marcelom98
  • Casual Listener
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desvincular facebook

Hola, deseo desvincular o eliminar mi antigua cuenta de spotify de facebook y vincularla a mi nueva cuenta de premium. AYUDA!!!! ya consulte en el foro y no encuentro solucion.

  • Newbie
  • Hola, deseo desvincular o eliminar mi antigua cuenta de spotify de facebook y vincularla a mi nueva cuenta de premium.    AYUDA!!!! ya consulte en el foro y no encuentro solucion.
  • Alejandro_C
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Veio um cobrança que eu não entendi

Tentei colocar a minha conta como premium familiar, quando efetuei o pagamento com o cartão a página travou. Foi cobrado 10 reais da minha conta, entretanto não obtive a conta premium. Por favor corrijam isso, hoje foi a minha primeira vez usando o s...

  • Newbie
  • Tentei colocar a minha conta como premium familiar, quando efetuei o pagamento com o cartão a página travou. Foi cobrado 10 reais da minha conta, entretanto não obtive a conta premium. Por favor corr...
  • Alejandro_C
  • Spotify Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify familiar

Acabo de hacer una cuenta de Spotify familiar y ya hice el pago y al hacer la lista de invitados a mis familiares a ellos al entrar a su correo aceptar la invitación les aparece que no pueden por qué ya tuvieron un Spotify premium pero ellos tienen g...

  • Newbie
  • Acabo de hacer una cuenta de Spotify familiar y ya hice el pago y al hacer la lista de invitados a mis familiares a ellos al entrar a su correo aceptar la invitación les aparece que no pueden por qué...
  • Alejandro_C
  • Spotify Legend
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dubbel köp av premium

Hej! Är redan kund hos er men har råkat betala för en ytterliga tjänst som jag vill ÅNGRA omedelbart. VIll inte att det skall dras 99 kr två gånger nästa månad. HJÄLP!!!MVH Lina

  • Newbie
  • Hej! Är redan kund hos er men har råkat betala för en ytterliga tjänst som jag vill ÅNGRA omedelbart. VIll inte att det skall dras 99 kr två gånger nästa månad. HJÄLP!!! MVH Lina
  • Alejandro_C
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook login account

Please someone can help me to connect my facebook account.

  • Newbie
  • Please someone can help me to connect my facebook account.
  • Alejandro_C
  • Spotify Legend
  • 597 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 597 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account

Hi, resently my phone was restored and my spotify account was closed (I have a premium account). When I tried to open it back again I couldn't remember nor the account I had used nor mi password so I tried with every hotmail I have but none of if see...

  • Newbie
  • Hi, resently my phone was restored and my spotify account was closed (I have a premium account). When I tried to open it back again I couldn't remember nor the account I had used nor mi password so I...
  • Alejandro_C
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution My email was deactivated

My email address was deactivated and Spotify logged me out. Will I be charged still?

  • Newbie
  • My email address was deactivated and Spotify logged me out. Will I be charged still?
  • Alejandro_C
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Account wss chsrge even though i canceled my subscription

My account was charged even after I canceled my subscription last month. I need my money refunded back to me adap

  • Visitor
  • My account was charged even after I canceled my subscription last month. I need my money refunded back to me adap
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Spotify students

Hi, I did a 30 days test premium abonnement and want to upgrade to a student account. I want to use paypal as i do for the normal one but this option is not possible. How can I solve this problem? Thanks for the answers. best regards

  • Newbie
  • Hi,   I did a 30 days test premium abonnement and want to upgrade to a student account. I want to use paypal as i do for the normal one but this option is not possible. How can I solve this pr...
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Asked for Family Account and got regular Premium Account

I made the payment all the way through the "family tab" and now I got a single premium account!

  • Casual Listener
  • I made the payment all the way through the "family tab" and now I got a single premium account!
  • Maxim
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Superuser Contribution In the UK for a year, French credit card

Hi there!I'd like to get premium but Spotify won't let me use my French credit card to pay! I'm a student so I wanted to use the 50% off offer but when I give my credit card details it says that I can't pay for a UK account with a French card... It t...

  • Casual Listener
  • Hi there! I'd like to get premium but Spotify won't let me use my French credit card to pay! I'm a student so I wanted to use the 50% off offer but when I give my credit card details it says that I ...
  • Anyk17
  • Spotify Star
  • 588 Views
  • 6 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 588 Views
  • 6 replies
  • 0 likes

Premium for Family - subscription status question

I joined Spotify Family, my husband accepted and joing but when I invited my daughter, she accepted via the link and it said 'Congratulations you are a Premium User' but when she logs into the app on her phone it still says she is still on a Free sub...

  • Casual Listener
  •  I joined Spotify Family, my husband accepted and joing but when I invited my daughter, she accepted via the link and it said 'Congratulations you are a Premium User' but when she logs into the ...
  • Lisaaa17
  • Casual Listener
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Can't join Premium for family

Tried to upgrade from Premium to Premium for family because my daughters want to play music separately and we can only run one playlist at a time. They both live in my house, one has her own apple i.d. and one is on mine. Sent both of them the link b...

  • Newbie
  • Tried to upgrade from Premium to Premium for family because my daughters want to play music separately and we can only run one playlist at a time.  They both live in my house, one has her own ap...
  • anilozirmak
  • Newbie
  • 1125 Views
  • 3 replies
  • 0 likes
  • Account
  • 1125 Views
  • 3 replies
  • 0 likes

Solved!! My family is in premium and some how I can't get premium and I'm the one paying for this

I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SOLVED

  • Casual Listener
  • I am extremely frustrated with this company I'm trying to get a problem solved and I can't find anybody to answer me. Nor can I find a way to contact or speak to anyone. HOW CAN I GET THIS PROBLEM SO...
  • antone2863
  • Roadie
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

pago y no soy premium

Hola, he pagado la suscripcion a premium ya que me sale refejado en la cuenta del banco con el numero p00296a135 pero no me llego ningun correo validando nada y sigo sin ser premium. los 0.99€ me dan igual lo que no quiero es que no los disfrute y a ...

  • Newbie
  • Hola, he pagado la suscripcion a premium ya que me sale refejado en la cuenta del banco con el numero p00296a135 pero no me llego ningun correo validando nada y sigo sin ser premium.   los 0.9...
  • user-removed
  • Not applicable
  • 346 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 346 Views
  • 1 replies
  • 1 likes

Superuser Contribution Migrate my premium account to someone else's family plan

Hi guys! I have a premium account and I want to join my friend's family plan's last spot. Is there any way to keep my profile and songs and playlists transfering to the new plan? Thanks!

  • Casual Listener
  • Hi guys! I have a premium account and I want to join my friend's family plan's last spot. Is there any way to keep my profile and songs and playlists transfering to the new plan?   Thanks!
  • Alejandro_C
  • Spotify Legend
  • 3071 Views
  • 6 replies
  • 0 likes
  • Premium
  • 3071 Views
  • 6 replies
  • 0 likes

premium won't go through to my app on my phone

I paid and signed up for premium on my lap top and when i went to use spotify on my phone, it still says I do not have premium when I have the reciept saying I paid for it. Help me please

  • Newbie
  • I paid and signed up for premium on my lap top and when i went to use spotify on my phone, it still says I do not have premium when I have the reciept saying I paid for it. Help me please
  • MartinStoichkov
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes