Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I am having some issues with my free 12mth subscription to Spotify through Vodafone. I previously had a spotify account that was linked to my vodafone account and everything was fine, but when I deleted facebook I was no longer able to use that s...
hello everyone , testament new album BROTHERHOOD OF THE SNAKE's tracks number 5,6 and 7 doesn't work on spotify..They are starting but breaking at the half of songs..Please help aout it
I'm able to log in because my client on the computer has not logged out, but someone has hijacked my account, changed the email assosciated, and then changed my password. My email was changed from jakelurie@gmail.com to 423758246udas@gmail.com The hi...
I'm was using the student discount but when I realized I was being charged $9.99 again I cancelled my subscription. I then proceeded to check my receipts and saw I was bileld $10. I researched further and saw the student discount is only valid 12 mon...
We are three users who keep bumping each other off. We play music on our iphones and i use my laptop for the "library". Is there a max or something we should be doing? Thanks!
I change my credit card and when i click on confirm to update my data, the spotify start to loading and never stops... I just want to update my creditcard data but i can´t do it and i don´t know where to complain about that. My e-mail is ***********@...
I am being billed for a family membership but don't know what subscription that is for. Maybe an old one ... How can I stop that account? How can I find out what account?
I want to change the credit card host of my premium for family, My mom is paying for it, but she doesn't want to anymore, now I'm gonna pay for it, it's possible to change it? am I going to lose my downloaded songs?PD: Sorry for my english
Hi! I keep getting charged on a credit card for $9.99 but I switched my payment info a while ago for a student discount I had it before but then I switch colleges and it switched back to the regular charge for premium.Or I don't know if I have two ac...
My ps4 spotify account isnt my email address and i just paid for premium but i can't access it
I have premium and lost it. Went to start it again and it offered me student. I tried the student but couldn't get it verified so I left it be and just did the regular premium. Checked my bank account and I've been charged for premium and student. Ho...
I pay and upgrade to premium account, and even after the Credit Card Verifying payment, my account is not available as Premium. How to solve the problem?
Dear Spotify Community, I wanted to make a free spotify account w/ Facebook alongside our other account we share w/ the whole fam. so my brother doesn't f* w/ the account anymore...So I signed up to Facebook so I could make the spotify account. When ...
Als ik wil inloggen krijg ik geen internetverbinding gedetecteerd. Controleer je netwerkinstellingen. Ik log in met een Windowstelefoon. Eerder gaf hij al aan terwijl ik ingelogd was dat ik offline was. Ik kan nu niets meer. Wie kan mij helpen?"
I recently got deleted from FB, I was wondering how I should transfer premium accounts that I'm currently paying for to another?
I am getting messeges to pay my spotify premium signature but I alread have paided.BRADESCO CARTOES: COMPRA APROVADA NO CARTAO FINAL 3609 EM 21/10/2016 23:08. VALOR DE $ 14,90 NO(A) EBANX SPOTIFY CURITIBA.
buon giorno ho problemi di accesso con le applicazioni Spotify. se mi collego alla pagina web riesco ad accedere, se invece cerco di entrare nelle app mi da errore nome utente/password.chi può aiutarmi?