Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 334266 Views
  • 890 replies
  • 105 likes
  • Account
  • 334266 Views
  • 890 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1147556 Views
  • 119 replies
  • 110 likes
  • Account
  • 1147556 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 85947 Views
  • 68 replies
  • 9 likes
  • Account
    Login
    Premium
  • 85947 Views
  • 68 replies
  • 9 likes

premium subscription

Hello everyone, I payed (with an on-line created prepayed card 3 months duration) 0,99 euros in June for three months each month in order to have premium.At the end of the period i didn't cancel neither the subscription or modify the payments data bu...

  • Casual Listener
  • Hello everyone, I payed (with an on-line created prepayed card 3 months duration) 0,99 euros in June for three months each month in order to have premium. At the end of the period i didn't cancel ne...
  • Bearfootrecords
  • Community Legend
  • 193 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 193 Views
  • 3 replies
  • 0 likes

Premium family redeem voucher code not working

Hi there, I clicked on accept invitation and then checked the correct inviote code was present before clicking Redeem but get an error message "Oops something went wrong. try again". treid again and same message. How do I get this fixed? Thanks

  • Newbie
  • Hi there, I clicked on accept invitation and then checked the correct inviote code was present before clicking Redeem but get an error message "Oops something went wrong. try again". treid again and ...
  • EthanS1
  • Community Legend
  • 503 Views
  • 5 replies
  • 0 likes
  • 503 Views
  • 5 replies
  • 0 likes

cancellation didn't go through

Hi, I got the 3 month offer for 1 euro back on the 30th of June. On the 29th of September, i'm sure i cancelled my subscription, however I went on to my account today and i've been charged 9.99 for the next month. Why did this happen?

  • Newbie
  • Hi, I got the 3 month offer for 1 euro back on the 30th of June.  On the 29th of September, i'm sure i cancelled my subscription, however I went on to my account today and i've been charged 9.9...
  • Maxim
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Activate Spotify Premium through T-Mobile

How can I activate my Spotify Premium that I have Billet through T-Mobile

  • Casual Listener
  • How can I activate my Spotify Premium that I have Billet through T-Mobile
  • Brettl271
  • Casual Listener
  • 25240 Views
  • 2 replies
  • 0 likes
  • 25240 Views
  • 2 replies
  • 0 likes

Being over charged

Wanted to look around and find if there is any reason why spotify would want to charge $99.00 in a single month. Your subscription will automatically renew on9/20/16 and you'll be charged $ 99.00

  • Newbie
  • Wanted to look around and find if there is any reason why spotify would want to charge $99.00 in a single month. Your subscription will automatically renew on9/20/16 and you'll be charged $ 99.00
  • Kbcleary
  • Newbie
  • 164 Views
  • 2 replies
  • 1 likes
  • 164 Views
  • 2 replies
  • 1 likes

I have already pay

I had payed may premium famili spotify but when I start my app in mi iphone and mac this say if for free. I have erased the app in my iphone and mac and reinstall and say the same thing FREE. What can I do?

  • Visitor
  • I had payed may premium famili spotify but when I start my app in mi iphone and mac this say if for free.    I have erased the app in my iphone and mac and reinstall and say the same thin...
  • user-removed
  • Not applicable
  • 333 Views
  • 6 replies
  • 0 likes
  • 333 Views
  • 6 replies
  • 0 likes

Spotify for family problems

The good news is I've transferred from Apple music to Spotify for Family. The bad news is I'm having trouble adding my family members. All four other people have been invited and they've logged in with my details. But when one tries to play something...

  • Newbie
  • The good news is I've transferred from Apple music to Spotify for Family.  The bad news is I'm having trouble adding my family members.   All four other people have been invited and they'...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

I made Spotify using facebook but I can't find my friends

I made my Spotify using facebook but I cannot find my facebook friends there. When I try to load, this is what appears:What appears when I try to follow friendsIt's impossible for me to have zero friends on Spotify as I have 2,880 friends in total. I...

Screenshot from 2016-09-30 12-16-49.png
  • Casual Listener
  • I made my Spotify using facebook but I cannot find my facebook friends there. When I try to load, this is what appears: What appears when I try to follow friends It's impossible for me to have ze...
  • cluelessmarisse
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 175 Views
  • 2 replies
  • 0 likes

I dont know my email address and or passwort

i created my account and logged into spotify on sonos now i wanna log in on an computer or android phone and cant remember any of my dates -.- iam still logged into the account of sonos and i got the crediat card where the premium account gets payed ...

  • Casual Listener
  • i created my account and logged into spotify on sonos now i wanna log in on an computer or android phone and cant remember any of my dates -.- iam still logged into the account of sonos and i got the...
  • Kevinbrau
  • Casual Listener
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 152 Views
  • 1 replies
  • 0 likes

Unlink Spotify from PSN

Yo how do u do this ? I need help is there a support chat or something or phone number... I need to unlink my account so I could link to another what is up with this why is it doing this why is it so difficult tell me how to unlink it using Spotify w...

  • Newbie
  • Yo how do u do this ? I need help is there a support chat or something or phone number... I need to unlink my account so I could link to another what is up with this why is it doing this why is it so...
  • PSNpleaseunlink
  • Casual Listener
  • 1005 Views
  • 3 replies
  • 0 likes
  • 1005 Views
  • 3 replies
  • 0 likes

Tengo dos cuentas y quiero dar de baja una

Necesito ayuda para dar de baja una de las cuentas. Resulta que tengo dos cuentas en el mismo teléfono a mi nombre y con dos tarjetas diferentes y me están cobrando de las dos.Necesito dar de baja una y hacer el reclamo para la devolución del dinero ...

  • Newbie
  • Necesito ayuda para dar de baja una de las cuentas. Resulta que tengo dos cuentas en el mismo teléfono a mi nombre y con dos tarjetas diferentes y me están cobrando de las dos. Necesito dar de baja ...
  • valedor10
  • Newbie
  • 1068 Views
  • 1 replies
  • 2 likes
  • Premium
  • 1068 Views
  • 1 replies
  • 2 likes

How to upgrade to premium and keep playlists and songs

Dear All,We have premium spotify due to our telephone company, but have already used the free account for a while on our laptop. We want to upgrade to premium but are scaired to loose al the playlists and songs we gathered over the years. Any tips ho...

  • Visitor
  • Dear All, We have premium spotify due to our telephone company, but have already used the free account for a while on our laptop. We want to upgrade to premium but are scaired to loose al the playli...
  • Hubo
  • Community Legend
  • 2216 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2216 Views
  • 1 replies
  • 0 likes

Trying To Change Monthly Payment Date...

I've already refered to this link: https://support.spotify.com/us/account_payment_help/managing_payments/change-subscription-renewal-date/ So I decided to cancel today and re-subscribe that way my monthly payment can always be reflected on the 1st of...

  • Newbie
  • I've already refered to this link:   https://support.spotify.com/us/account_payment_help/managing_payments/change-subscription-renewal-date/   So I decided to cancel today and re-subscr...
  • Maxim
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Solved!! Is there a support anywhere?

I don't like these services which say "ask the community" we don't give a sh*** about your problems. Is there any possibility to contact Spotify directly? Kind of a support@spotify.com e-mail adress or something like this? I didn't find something sim...

  • Newbie
  • I don't like these services which say "ask the community" we don't give a sh*** about your problems. 😞 Is there any possibility to contact Spotify directly? Kind of a support@spotify.com e-mail...
  • noemicaroline
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Charged during free trial period

I recently did the Spotify Premium subscription with a credit card. The service offers a 30 days free trial period. I found that in this case the card must have the value of the subscription available from this period, although the recovery is perfor...

  • Visitor
  • I recently did the Spotify Premium subscription with a credit card. The service offers a 30 days free trial period. I found that in this case the card must have the value of the subscription availabl...
  • Babygirl4darren
  • Newbie
  • 619 Views
  • 3 replies
  • 1 likes
  • 619 Views
  • 3 replies
  • 1 likes

premium user no longer uses facebook

My spotify was linked to my facebook and I was a premium user. I recently deactivated my facebook and created a new spotify. Will spotify stop charging me monthly? Is there any action on my part necessary? Thanks all!

  • Casual Listener
  • My spotify was linked to my facebook and I was a premium user. I recently deactivated my facebook and created a new spotify. Will spotify stop charging me monthly? Is there any action on my part nece...
  • Bearfootrecords
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Can't make a payement for premium

Hello,I am a spotify premium user since many year. Suddly my premium account was suspended and I was asked to updated my paiement. I have tryed with many credit cards (that I am sure that are valid: I have checked with my bank) but it is still refusi...

  • Newbie
  • Hello, I am a spotify premium user since many year. Suddly my premium account was suspended and I was asked to updated my paiement. I have tryed with many credit cards (that I am sure that are valid...
  • Bearfootrecords
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Premium Family

hi so I deleted my spotify premium subscription via my phone-carrier over a week ago but still I can't change my subscription to the premium family one because somehow spotify hasn't noticed that I deleted the other subscription. thank you!

  • Casual Listener
  • hi   so I deleted my spotify premium subscription via my phone-carrier over a week ago but still I can't change my subscription to the premium family one because somehow spotify hasn't noticed...
  • noemicaroline
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 179 Views
  • 2 replies
  • 0 likes