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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293519 Views

529 replies

34 likes

Account
Free
  • 293519 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13728 Views

6 replies

11 likes

Security
  • 13728 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541824 Views

990 replies

115 likes

Account
  • 541824 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129746 Views

74 replies

12 likes

Account
Login
Premium
  • 129746 Views
  • 74 replies
  • 12 likes

Can't upgrade my account

I can't upgrade to spotify premium. I input my payment details, click continue then it loops me back to select my payment method and i have to input all my details again. I have tried this several times and it is not giving me any message or allowing...

Casual Listener

I can't upgrade to spotify premium.  I input my payment details, click continue then it loops me back to select my payment method and i have to input all my details again. I have tried this sev...

LordRollin

Community Legend

377 Views

3 replies

0 likes

Account
Premium
Subscription
  • 377 Views
  • 3 replies
  • 0 likes

Solved!! Can I cancel the Premium Trial?

I'm using the app on an Iphone 6; click on account; shows subscription on the left and premium trial on the right. But neither are live links so can't do anything. How do I solve this?

Newbie

I'm using the app on an Iphone 6; click on account; shows subscription on the left and premium trial on the right.  But neither are live links so can't do anything.  How do I solve this?

chemotrix

Music Fan

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Publicly listed in google results

Hi,when I search for my name in google, my profile will appear on google results.Is it possible to get control over it ?for example, you can search for "spotify dextair" in google, my profile will appearsame if you look for my name...Do you know how ...

Newbie

Hi, when I search for my name in google, my profile will appear on google results. Is it possible to get control over it ?for example, you can search for "spotify dextair" in google, my profile wil...

sarahashley98

Casual Listener

883 Views

3 replies

1 likes

Other
Security
  • 883 Views
  • 3 replies
  • 1 likes

Superuser Contribution cant log on ps4 anymore yet sub account can.

hi for a while now i cant log in to my spotify account on my ps4. the user lilrican is the one who affected by this. when i run the app it says error cant connect to playstation services. but on my other account it works. i even tried going to settin...

Newbie

hi for a while now i cant log in to my spotify account on my ps4. the user lilrican is the one who affected by this. when i run the app it says error cant connect to playstation services. but on my o...

Anyk17

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't change the country setting on my account.

I can't change the country my account is set on.It doesn't display any other country except USA in the Country section. I don't even live in the US.

Newbie

I can't change the country my account is set on. It doesn't display any other country except USA in the Country section. I don't even live in the US.

Anyk17

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

not being able to use account

I am paying for a premium spotify but I my account says that i have spotify free. I can't use my premium . I drives me crazy.

Newbie

I am paying for a premium spotify but I my account says that i have spotify free. I can't use my premium . I drives me crazy.  

LordRollin

Community Legend

226 Views

1 replies

0 likes

Account
Premium
  • 226 Views
  • 1 replies
  • 0 likes

My account its blocked

My bank returned a payment of premium account and spotify blocked my account. How do i reset the account and change the payment method if i cannot acces to any option on my account?

Newbie

My bank returned a payment of premium account and spotify blocked my account. How do i reset the account and change the payment method if i cannot acces to any option on my account?

LordRollin

Community Legend

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Invoices of monthly payments to Spotify

I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When printing this out this does not look like a bill -...

Casual Listener

I am missing official PDF bills of my monthly payments for Spotify within my accout. There is something which shows up the costs, but ths is not really satisfying - but just part of the website. When...

cecilejp

Music Fan

626 Views

3 replies

0 likes

Premium
  • 626 Views
  • 3 replies
  • 0 likes

Solved!! Premium account invoice payment

Hi, I work for a company where I use music alot in my research.I would like a premium account where it is paid for a year in advance.However I would like an invoice so my workplace can pay for it Can this be done? Thanks Danny

Casual Listener

Hi,   I work for a company where I use music alot in my research. I would like a premium account where it is paid for a year in advance. However I would like an invoice so my workplace can p...

cecilejp

Music Fan

1824 Views

7 replies

0 likes

Account
Premium
Subscription
  • 1824 Views
  • 7 replies
  • 0 likes

Invoice

Hi,I am not receiving the receipt of every charge that Spotify does to my money, I would like to be contacted and I want spotify send me the receipt of ever charge of my money.Thanks

Newbie

Hi, I am not receiving the receipt of every charge that Spotify does to my money, I would like to be contacted and I want spotify send me the receipt of ever charge of my money. Thanks

cecilejp

Music Fan

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

how add family mambers names

i cant see premium familly screen? how i can add my family member names? i just bought 1 year familly member premium but there is no any slot for other members

Newbie

i cant see premium familly screen? how i can add my family member names? i just bought 1 year familly member premium but there is no any slot for other members

ngp16

Regular

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes

how do you find your username when you made your profile with Facebook?

I want to log in to spotify on my school computer but am unable to because the only option I have to log in with is pressing the 'Login with facebook' button, the problem is, facebook is blocked on my school computer. Therefore i'm unable to access m...

Casual Listener

I want to log in to spotify on my school computer but am unable to because the only option I have to log in with is pressing the 'Login with facebook' button, the problem is, facebook is blocked on m...

ngp16

Regular

1816 Views

3 replies

0 likes

  • 1816 Views
  • 3 replies
  • 0 likes

I've never been abroad but won't let me log in

On my phone Spotify won't let me log in. It's says you can't use Spotify abroad for more than 14 days but I have never been abroad or even outside of my own state.

Casual Listener

On my phone Spotify won't let me log in. It's says you can't use Spotify abroad for more than 14 days but I have never been abroad or even outside of my own state.

Maxim

Spotify Star

729 Views

3 replies

0 likes

  • 729 Views
  • 3 replies
  • 0 likes

HELP!!

I need to log in to update my payment details, but the email address I use is an old one which I can no longer access. I can't remember my password so I can't get a new one sent to me because I can't access my old email address. My subscription is ab...

Newbie

I need to log in to update my payment details, but the email address I use is an old one which I can no longer access.  I can't remember my password so I can't get a new one sent to me because I...

mgruber

Regular

217 Views

1 replies

0 likes

Login
  • 217 Views
  • 1 replies
  • 0 likes

Help 2 payments

HelloYou have charged me 2 times on my account, on the 3okt for Booth Spotify Premium and Spotify Family. I have only sign me up for Spotify Premium. Pls. Correct this and refund the Family payment. Best regardsMark Bundgaard

Newbie

Hello You have charged me 2 times on my account, on the 3okt for Booth Spotify Premium and Spotify Family. I have only sign me up for Spotify Premium. Pls. Correct this and refund the Family payment...

KatesHere

Community Legend

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different amount deducted from my credit card

Hi, I signed up for premium account a month ago and am told I will be charged @ S$9.90/month subscription. But I am being charged S$10.00/month as appears on my credit card statement. $0.10 is tiny, but I'd like to know why is there a discrepancy.Tha...

Casual Listener

Hi,   I signed up for premium account a month ago and am told I will be charged @ S$9.90/month subscription. But I am being charged S$10.00/month as appears on my credit card statement. $0.10 ...

Jake

Roadie

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

rekening nummer wijzigen

Tot twee keer toe mijn rekening nummer gewijzigd en keuring via ideal 1 cent over en weer maar helaas jullie blijven van mijn oude nummer wat binnenkort eindigd de betaling afhalen....Ook vind ik dit geen wijze van cimmuniceren met een helpdesk. waar...

Newbie

Tot twee keer toe mijn rekening nummer gewijzigd en keuring via ideal 1 cent over en weer maar helaas jullie blijven van mijn oude nummer wat binnenkort eindigd de betaling afhalen.... Ook vind ik d...

MauriceMV

Spotify Star

618 Views

1 replies

0 likes

Subscription
  • 618 Views
  • 1 replies
  • 0 likes

i need LIVE ASSISTANCE

this is ridiculous!!! I pay a monthly subscription and think speaking to an actual person should be an option. I can't find solutions to my issue the day after i post!!!!!!! My phone was stolen and since then I've purchased a new one. I log onto Spot...

Visitor

this is ridiculous!!! I pay a monthly subscription and think speaking to an actual person should be an option.  I can't find solutions to my issue the day after i post!!!!!!!   My phone w...

KatesHere

Community Legend

533 Views

2 replies

0 likes

Android
  • 533 Views
  • 2 replies
  • 0 likes

Upgrade to Family plan while Premium plan is still on-going

The payment for my premium account was done yesterday but I upgraded to Family plan today. Will I be charged for both plans for this month?

Casual Listener

The payment for my premium account was done yesterday but I upgraded to Family plan today. Will I be charged for both plans for this month?

KatesHere

Community Legend

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Terms and Condtions

Does anyone know what the following means under point 7 of the new terms of conditions of use - Effective as of 24 October 2016 "Where applicable and permitted under applicable law, you also agree to waive any “moral rights” (or the equivalent under ...

Newbie

Does anyone know what the following means under point 7 of the new terms of conditions of use - Effective as of 24 October 2016   "Where applicable and permitted under applicable law, you also...

Adam_B

Spotify

456 Views

1 replies

0 likes

Account
  • 456 Views
  • 1 replies
  • 0 likes