Superuser Contribution Unwanted Device

I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online devices, the "sign out everywhere" feature, I even set up...

• heatherb0622
• Casual Listener
• I noticed someone else was listening to my account today, on a device called "Kimberly's Echo." Only, I don't know a Kimberly, and I can't seem to unlink the device. I've tried removing online device...
• 2016-09-16 10:47:37 PM
• 2016-10-15 5:46:41 PM
• Anyk17
• Spotify Star
• 469 Views
• 3 replies
• 0 likes
• Account
  Security

Superuser Contribution CAN'T LOG IN TO PAY MY BILL

I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be updated because I was overdrawn a few days ago. But ...

• supes80
• Casual Listener
• I try to log in but I get ERROR CODE 3. I try to ask to reset my password but Im told that my email address is not linked to any active account. So I figure the issue is that my CC info needs to be u...
• 2016-10-01 9:42:08 PM
• 2016-10-15 5:42:48 PM
• Anyk17
• Spotify Star
• 380 Views
• 3 replies
• 0 likes
• Subscription

Family premium and Vodaphone

I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think I can without cancelling the Vodaphone account whic...

• Simonnpalmer
• Newbie
• I have had premium for about 18 months or so, but recently got it included in a Vodaphone contract which has 2 years to run. I want to upgrade to family premium but from the posts here I don't think ...
• 2016-10-15 12:26:09 PM
• 2016-10-15 12:53:48 PM
• OviiiOne
• Community Legend
• 173 Views
• 1 replies
• 0 likes

How do I get my family members in to the family list?

Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already used email account". Where does Spotify look for used ...

• Kent66
• Casual Listener
• Finally I took the step to upgrade to Family. Just to experiance nothing but obsticles! I realized that I need to open FREE accounts for all 4 invites but Spotify keeps complaining about "already use...
• 2016-10-11 10:29:53 PM
• 2016-10-15 11:06:13 AM
• Kent66
• Casual Listener
• 385 Views
• 3 replies
• 0 likes
• Other

I can't log into my equaliser app

• Ab610
• Casual Listener
• 2016-10-15 6:20:21 AM
• 2016-10-15 8:16:13 AM
• marlonsphere
• Roadie
• 233 Views
• 4 replies
• 0 likes

Family Subscription - invitees can't redeem

Hi, Have been a premium member for a while - just set up family account. When I send the link to my kids email address it takes them to the spotify "login" page - obviously they can't login as they don't have an account, thats the point of family sha...

• mrchappell
• Casual Listener
• Hi,   Have been a premium member for a while - just set up family account.   When I send the link to my kids email address it takes them to the spotify "login" page - obviously they can...
• 2016-10-15 6:44:02 AM
• 2016-10-15 6:54:22 AM
• marlonsphere
• Roadie
• 242 Views
• 4 replies
• 0 likes

Moving to an other country

So recently I moved to Japan. Which means that my spotify stopped working and I had to change my country to Japan. However now my spotify is in Japanese while I can not read nor speak Japanese. Even worse all my numbers and playlists are removed. How...

• eengelsma
• Newbie
• So recently I moved to Japan. Which means that my spotify stopped working and I had to change my country to Japan. However now my spotify is in Japanese while I can not read nor speak Japanese. Even ...
• 2016-10-14 12:30:48 PM
• 2016-10-15 4:38:03 AM
• coloyrs
• Community Legend
• 160 Views
• 1 replies
• 0 likes

Contact support

There is no way to contact Spotify support... unbelieveble. If they dont contac me shortly i will cancel my Premium account after years of relationship. I changed my account to Spain and i loose all my playlist in 1 minute. I hope u fix it as soon as...

• Jotajotasoria
• Newbie
• There is no way to contact Spotify support... unbelieveble. If they dont contac me shortly i will cancel my Premium account after years of relationship. I changed my account to Spain and i loose all ...
• 2016-10-15 3:36:22 AM
• 2016-10-15 4:34:19 AM
• coloyrs
• Community Legend
• 352 Views
• 1 replies
• 0 likes

Forgot username, password, and have a misspelled email.

I have premium but I've been using a visa gift card and I'll be out of money on it by the end of this month. When I made my account I guess I misspelled my email because neither of them are working. I also forgot my username and there is nothing I ca...

• ZombieRocker98
• Newbie
• I have premium but I've been using a visa gift card and I'll be out of money on it by the end of this month. When I made my account I guess I misspelled my email because neither of them are working. ...
• 2016-10-14 12:00:58 AM
• 2016-10-15 3:30:58 AM
• osornios
• Spotify Star
• 290 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution Remove Spotify from a deactivated Facebook Account.

Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscription or transfer it to my new Spotify account.

• rewdboy678
• Newbie
• Can somebody from Spotify help me with this? I created a new Spotify account forgetting I had a Spotify Premium account on a deactivated Facebook. I cannot recover the Facebook to cancel the subscrip...
• 2016-10-13 3:51:46 PM
• 2016-10-15 3:05:10 AM
• Sophia
• Roadie
• 209 Views
• 1 replies
• 0 likes
• Account

Superuser Contribution my premium is gone

I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?

• pauvillacb
• Newbie
• I have (or had) a premium account which charged automatically to a credit card and it suddenly stopped doing it and it switched me to free premium. What happened?
• 2016-10-13 6:17:16 PM
• 2016-10-15 2:37:54 AM
• Sophia
• Roadie
• 137 Views
• 1 replies
• 0 likes

Why am getting ads on Spotify premium?!

Can someone please tell me why every single member I have in my family is getting ads on their Spotify when they are linked to my premium family plan?

• Hawken24
• Newbie
• Can someone please tell me why every single member I have in my family is getting ads on their Spotify when they are linked to my premium family plan?
• 2016-10-15 1:41:28 AM
• 2016-10-15 2:27:10 AM
• osornios
• Spotify Star
• 608 Views
• 1 replies
• 0 likes

Superuser Contribution Acabei de comprar o premium pelo cartão, descontou no cartão e não ativou o premium

Acabei de comprar o premium pelo cartão, descontou no cartão e não ativou o premium

• Gaderna
• Newbie
• Acabei de comprar o premium pelo cartão, descontou no cartão e não ativou o premium
• 2016-10-13 9:13:19 PM
• 2016-10-15 2:09:22 AM
• Sophia
• Roadie
• 170 Views
• 1 replies
• 0 likes
• Premium

Superuser Contribution I canceled and am still being charged. I want my money back

• devilkim
• Newbie
• 2016-10-12 1:02:34 PM
• 2016-10-15 1:49:13 AM
• Sophia
• Roadie
• 230 Views
• 3 replies
• 0 likes

Superuser Contribution My credit card has been charged twice and still the Premium account is not available in the app

• 12170588316
• Newbie
• 2016-10-12 8:12:09 PM
• 2016-10-15 1:37:03 AM
• Sophia
• Roadie
• 245 Views
• 3 replies
• 0 likes
• Account