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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422548 Views
  • 965 replies
  • 108 likes
  • Account
  • 422548 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187171 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187171 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Charged twice in one month

I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th?Please let me know what I need to do.Kina272001

  • Newbie
  • I was charged twice for premium family but it has only given me one months worth. What do I have to do to either get my money back or just have my subscription be paid up until December 10th? Plea...
  • aaronjfsmith
  • Casual Listener
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Potential Phishing site that uses Spotify API? kazamster.com?

This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync.This was the only new site I entered my gmail credentials into yesterday and someone tried to log into gmail account f...

  • Casual Listener
  • This might be a potential Phishing site. It uses the spotify API to log you in then requests for gmail credentials for account sync. This was the only new site I entered my gmail credentials into ye...
  • theSolTrain
  • Newbie
  • 1402 Views
  • 5 replies
  • 1 likes
  • Account
    Security
  • 1402 Views
  • 5 replies
  • 1 likes

I can't enter to my account

Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was one at Facebook, and a few weeks later I changed my Facebo...

  • Newbie
  • Hello, I have a problem with my account, I always have entered to spotify through password. I don't remember when was I get in by Facebook and here start the problem. My email adress then was on...
  • Bearfootrecords
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Daily Log In Badge

Hey I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my part or if it's a glitch on the websites part. Either way, I'd lik...

  • Roadie
  • Hey 🙂   I've been logging in and posting for about 3 days in a row now and I haven't yet received any of the Daily Log In streak badges, just want to know if this is somehow a fault on my par...
  • WheresLee
  • Roadie
  • 307 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 307 Views
  • 6 replies
  • 0 likes

Repeat TRACK Mode!

  • Newbie
  • Bearfootrecords
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Roon

Please support and integrate with Roon!

  • Newbie
  • Please support and integrate with Roon!
  • Bearfootrecords
  • Community Legend
  • 637 Views
  • 1 replies
  • 22 likes
  • Other
  • 637 Views
  • 1 replies
  • 22 likes

Solved!! Problems with log in

HeyI use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which I can't use.Can you help me ?

  • Visitor
  • Hey I use a spotify premium account. I logged out last Saturday and forgot my password. I wanted to reset it, but i used a wrong e-mail addresse. So I can't log in and have to pay for premium which ...
  • Bearfootrecords
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

how is it not possible to disconnect your facebook account from spotify

I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, delete my old subscription and backup all my playlist...

  • Newbie
  • I spend 10 € a month and i cannot even freaking delete my facebook account because otherwise i will lose everything. How is that possible that to do that i have to create a completely new account, de...
  • Bearfootrecords
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 139 Views
  • 1 replies
  • 0 likes

Log in with Facebook

Good MorningMy Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14 Days in the outland.Please help me, i Love to listen...

  • Newbie
  • Good Morning My Name is katharina and i freak out. I'm from Germany and when i Try to log in On Spotify with my Facebook Account it Doesen't work !!! There is a Massage : you can only Use Spotify 14...
  • Bearfootrecords
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! A random paypal payment

Hi, I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account. The thing is, I didn't, i almost never use spotifuggle. My account settings say that I have a free account,...

  • Newbie
  • Hi,   I just got an email from paypal, that says I have paid €9,99 to Spotify Finance Ltd (premium-gbp@spotify.com) for a premium month account.   The thing is, I didn't,...
  • ccsbaum
  • Newbie
  • 20619 Views
  • 3 replies
  • 1 likes
  • 20619 Views
  • 3 replies
  • 1 likes

Spotify ignored my student discount

Hello community, this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that. The problem is that i changed my email on facebook but it did not change here on spotify. So I got no notification that ...

  • Visitor
  • Hello community,   this month I had to pay 9,99€ instead of 4,99€ like the months before. I'm still a student and I can proof that.    The problem is that i changed my email on fac...
  • user-removed
  • Not applicable
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Change from spotify premium to family

Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgrade to the family deal and just add $6? Thanks

  • Casual Listener
  • Hi, I recently paid for my spotify premium (on 10/10/2016) but I would like to change to spotify family with my family. Do I still have to pay 18$ for this month's subscription or can I somehow upgra...
  • yufeiwu
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 366 Views
  • 2 replies
  • 0 likes

Spotify took my money without my permission!!!

SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!!I never intended to pay for ANYTHING. As far as i know spotify dont even have my card details (unless they'...

  • Casual Listener
  • SPOTIFY TOOK $9.99 FROM MY BANK ACCOUNT WITHOUT MY PERMISSION..... WHAT DO I DO?! I WANT MY CREDIT CARD INFORMATION REMOVED IMMEDIATELY!!!!!!!! I never intended to pay for ANYTHING. As far as i know...
  • sakura08
  • Roadie
  • 1718 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 1718 Views
  • 2 replies
  • 0 likes

Can't find my acct

I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in to 2 other accts that I used to have but they aren't...

  • Casual Listener
  • I have made a few accounts with different emails in the past, but have been paying for a premium acct for months. Just got a new phone and can't find the account that I am paying on. I've logged in t...
  • sakura08
  • Roadie
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

Solved!! Billed twice in one month

Spotify gave me a notification that my payment method needed to be updated, and when I updated my account I was billed for the monthly payment on September 30. However, I was then charged again on October 3 for another monthly payment. I was under th...

  • Newbie
  • Spotify gave me a notification that my payment method needed to be updated, and when I updated my account I was billed for the monthly payment on September 30. However, I was then charged again on Oc...
  • Algee
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 285 Views
  • 1 replies
  • 0 likes

I paid for my subscription under the wrong email

So just today I went to 7 Eleven and paid for my suscription, but I think I used an email that isn't connected to my spotify account.Both of the emails, the one connected to spotify and the one I entered to pay are mine, how can I fix this?

  • Newbie
  • So just today I went to 7 Eleven and paid for my suscription, but I think I used an email that isn't connected to my spotify account. Both of the emails, the one connected to spotify and the one I e...
  • sakura08
  • Roadie
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Not getting upgraded back to Premium

Hi, so I have a premium Spotify account that is connected to my Rogers phone service.I paid my bill a little later than usual so I was temporarily suspended..once I got it back, I no longer had Spotify premium..I already talked to my company and they...

  • Casual Listener
  • Hi, so I have a premium Spotify account that is connected to my Rogers phone service. I paid my bill a little later than usual so I was temporarily suspended.. once I got it back, I no longer had S...
  • Algee
  • Roadie
  • 196 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 196 Views
  • 3 replies
  • 0 likes

Account disabled

Hi, my account was disabled due a problem with my credit card, how can I reactivate it?

  • Newbie
  • Hi, my account was disabled due a problem with my credit card, how can I reactivate it?
  • sakura08
  • Roadie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Spotify Canceled my Gift Card.

I purchased a year premium subscription by gift card. After 3 weeks of perfect use, Spotify canceled my card and now I'm out big $. I was hoping to contact someone from Spotify to explain what is going on.

  • Newbie
  • I purchased a year premium subscription by gift card.  After 3 weeks of perfect use, Spotify canceled my card and now I'm out big $.   I was hoping to contact someone from Spotify to explai...
  • marlonsphere
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes