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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 159441 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 159441 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10760 Views
  • 4 replies
  • 11 likes
  • Security
  • 10760 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 509277 Views
  • 985 replies
  • 112 likes
  • Account
  • 509277 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124831 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124831 Views
  • 74 replies
  • 12 likes

Paypal payment method is gone

I have used paypal to pay for spotify for as long as i can remember. And up until now it has worked perfectly.Now suddenly without warning (that i can recall to have seen or recieved via email) my paypal payment seems to be canceled.I suddenly have s...

  • Casual Listener
  • I have used paypal to pay for spotify for as long as i can remember. And up until now it has worked perfectly. Now suddenly without warning (that i can recall to have seen or recieved via email) my ...
  • KatesHere
  • Community Legend
  • 927 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 927 Views
  • 6 replies
  • 0 likes

Superuser Contribution Allow user to select default sound device.

Looked at my offline device management. It says I have 3 devices in use. 1. Laptop. I don't have a laptop. 2. Iphone. I've never had an Iphone. Why is this incorrect information being displayed.

  • Casual Listener
  • Looked at my offline device management. It says I have 3 devices in use.   1. Laptop. I don't have a laptop.   2. Iphone. I've never had an Iphone.   Why is this incorrect i...
  • Anyk17
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • Account
  • 332 Views
  • 3 replies
  • 0 likes

Does Spotify just not want my money?

I have tried countless times to get Spotify premium, and everytime I end up on a blank page. I don't know what to do anymore, can somebody please help?

  • Regular
  • I have tried countless times to get Spotify premium, and everytime I end up on a blank page. I don't know what to do anymore, can somebody please help?
  • tyronliljon
  • Regular
  • 691 Views
  • 8 replies
  • 1 likes
  • Premium
  • 691 Views
  • 8 replies
  • 1 likes

Fehlermeldung bei Zahlung mit Kreditkarte "Ups.."

Hallo Zusammen, seit einigen Monaten ist mein Studentenstatus abgelaufen und ich möchte dieses wieder aktivieren. Bei der Zahlungsmethode (Kreditkarte) erscheint jedoch immer wieder folgende Fehlermeldung: Ups, Deine Karte oder Dein Zahlungsanbieter ...

  • Casual Listener
  • Hallo Zusammen,   seit einigen Monaten ist mein Studentenstatus abgelaufen und ich möchte dieses wieder aktivieren. Bei der Zahlungsmethode (Kreditkarte) erscheint jedoch immer wieder folgende...
  • Maxim
  • Spotify Star
  • 941 Views
  • 3 replies
  • 0 likes
  • 941 Views
  • 3 replies
  • 0 likes

Solved!! accidentally paid for student discount

I paid for the student discount thinking it'd work since I'm a junior in high school. I get it the part where it wants to verify the school I go to and that's when I find out it's for university and college students. It already charged my card and I ...

  • Newbie
  • I paid for the student discount thinking it'd work since I'm a junior in high school. I get it the part where it wants to verify the school I go to and that's when I find out it's for university and ...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

change of iphone, spotify app doesn't work anymore

I Changed my iphone this morning, spotify app does not recognize me anymore when i try to connect (i am premium).Help !

  • Newbie
  • I Changed my iphone this morning, spotify app does not recognize me anymore when i try to connect (i am premium). Help !
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • Premium
  • 174 Views
  • 1 replies
  • 0 likes

Username

I wanna change my username. how to change it ?

  • Casual Listener
  • I wanna change my username. how to change it ?
  • figure8_
  • Casual Listener
  • 259 Views
  • 2 replies
  • 0 likes
  • 259 Views
  • 2 replies
  • 0 likes

Solved!! spotify family

Can I still use spotify family with my siblings who are not living in the same address as me ?

  • Newbie
  • Can I still use spotify family with my siblings who are not living in the same address as me ?
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Family Plan, another location.

Welcome,I've question what will happen if decide to add my sister which lives in another town? Their account may be banned/closed in that reason?Thank you for help.

  • Composer
  • Welcome, I've question what will happen if decide to add my sister which lives in another town? Their account may be banned/closed in that reason? Thank you for help.
  • Hubo
  • Community Legend
  • 357 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 357 Views
  • 3 replies
  • 0 likes

change main account for permium

i want to change a account how have premium, to my account and therafter add several accont to family. Hoe can i proceed with that?

  • Newbie
  • i want to change a account how have premium, to my account and therafter add several accont to family.   Hoe can i proceed with that?
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I change the picture used for "Discover Weekly?"

Hi y'all, can you please advise me how I can change the picture used for "Discover Weekly"?It shows an old Facebook profile picture. So I unconnected my Facebook account and reconnected again. But it's still showing the same picture. I'm not even usi...

  • Casual Listener
  • Hi y'all, can you please advise me how I can change the picture used for "Discover Weekly"? It shows an old Facebook profile picture. So I unconnected my Facebook account and reconnected a...
  • Zandrimas
  • Newbie
  • 432 Views
  • 3 replies
  • 0 likes
  • Account
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vodafone UK Spotify premium subscription set up issue

HiI have a spotify free account which I need to activate the spotify premium subscription that came with my Vodafone UK contract. When I try to set up the up the subscription via Vodafones' portal, the process hangs on 'completing purchase'. I have t...

  • Casual Listener
  • Hi I have a spotify free account which I need to activate the spotify premium subscription that came with my Vodafone UK contract.   When I try to set up the up the subscription via Vodafones...
  • Redalert
  • Regular
  • 747 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 747 Views
  • 2 replies
  • 0 likes

Attempted to update Payment details and now Spotify thinks I want to cancel my subscription

I was attempting to update my payment details (Subscription & Payment -> Update Details), and it suddenly showed me a save page saying "your payment details are updated" even though I didn't enter any new ones. Now it states on my account page "Your ...

  • Casual Listener
  • I was attempting to update my payment details (Subscription & Payment -> Update Details), and it suddenly showed me a save page saying "your payment details are updated" even though I didn't e...
  • Sineadbcoyle
  • Casual Listener
  • 300 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 300 Views
  • 2 replies
  • 0 likes

regular premium to student premium

Hello, Is there a way where I can switch my premium account to student premium, for the discount? Im able to get to the signup page for student premium but im not sure if it will charge me twice if I put in my details. Bests,Priscila

  • Newbie
  • Hello,   Is there a way where I can switch my premium account to student premium, for the discount? Im able to get to the signup page for student premium but im not sure if it will charge me t...
  • Bearfootrecords
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium
  • 189 Views
  • 1 replies
  • 0 likes

Vodafone premium subscription

Hi i signed up to spotify premium with vodafone and everything worked fine for over a year. I changed my number a month ago with vodafone and i lost my premium subscription so they sent me a subscribe link which worked for 5 days with my new number t...

  • Visitor
  • Hi i signed up to spotify premium with vodafone and everything worked fine for over a year. I changed my number a month ago with vodafone and i lost my premium subscription so they sent me a subscrib...
  • Bearfootrecords
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Can't Log-In to Spotify on Ps4

Hey, So my little sister was on my spotify on my laptop and she messed around and revoked access to my PS4 account.. I try to sign back in but it says it can't connect to the servers. But every other user on my ps4 but my main one can open spotifty. ...

  • Newbie
  • Hey,   So my little sister was on my spotify on my laptop and she messed around and revoked access to my PS4 account.. I try to sign back in but it says it can't connect to the servers. But ev...
  • Bearfootrecords
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

new computer but can't login

d/l spotify onto new machine but i receive "error message 3" and icon doesn't open. Changed password. Now my app on iphone doesn't work either. Tried to log back in on phone with new password... no luck.

  • Newbie
  • d/l spotify onto new machine but i receive "error message 3" and icon doesn't open. Changed password. Now my app on iphone doesn't work either. Tried to log back in on phone with new password... no l...
  • marlonsphere
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes