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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4990 Views
  • 1 replies
  • 9 likes
  • Security
  • 4990 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468301 Views
  • 977 replies
  • 111 likes
  • Account
  • 468301 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206580 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206580 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 117922 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 117922 Views
  • 72 replies
  • 12 likes

Solved!! Student account has been charged full price

Hi. I have been subscribed for Spotify for a year with a student account and has always paid 4.99$ monthly. This month, I have been charged 9.99$. Why did it happen and how can I refund it/prevent from happening again?

  • Casual Listener
  • Hi. I have been subscribed for Spotify for a year with a student account and has always paid 4.99$ monthly. This month, I have been charged 9.99$. Why did it happen and how can I refund it/prevent fr...
  • boomcore
  • Casual Listener
  • 251 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Can`t login on my account had to make a new to post here

hello i can`t login on my old account and had t make a new one to ask you for help.my old account was connected with facebook but doesnt login anymore. It was also a premium account and i still pay for it but i can`t use it hopefully can you guys hel...

  • Casual Listener
  • hello i can`t login on my old account and had t make a new one to ask you for help. my old account was connected with facebook but doesnt login anymore. It was also a premium account and i still pay...
  • Lucca076
  • Casual Listener
  • 265 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 265 Views
  • 4 replies
  • 0 likes

Solved!! Downloaded offline songs don't play offline

I have Spotify premium and download a bunch of songs so I can listen to them without having to use cellular data. Certain downloaded songs don't play unless I'm connected to a Wi-Fi source.

  • Newbie
  • I have Spotify premium and download a bunch of songs so I can listen to them without having to use cellular data. Certain downloaded songs don't play unless I'm connected to a Wi-Fi source.
  • musiccornercv
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Student Discount error but still got charge

So here's the deal, I was trying ti get the student discount but it didnt go through, but I still got charged TWICE???? I want my money back..

  • Newbie
  • So here's the deal, I was trying ti get the student discount but it didnt go through, but I still got charged TWICE???? I want my money back..
  • musiccornercv
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

I am being charged twice per month

Hello my name is Virnita Jones and I'm contacting you because my subscription is suspended and I've already paid this month. I also noticed I've been charged twice a month for a while now and I'd like money back. My email address is nikijones0207@gma...

  • Newbie
  • Hello my name is Virnita Jones and I'm contacting you because my subscription is suspended and I've already paid this month. I also noticed I've been charged twice a month for a while now and I'd lik...
  • musiccornercv
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't Log Out

My family has a family plan. I realized that (due to an apparent change in Spotify policy) I can now have up to 6 subaccounts. S, I wanted to switch my free plan to become a subaccount on the family plan. I was trying to do that. But, now it won't le...

  • Casual Listener
  • My family has a family plan.  I realized that (due to an apparent change in Spotify policy) I can now have up to 6 subaccounts.  S, I wanted to switch my free plan to become a subaccount on...
  • Sophia
  • Roadie
  • 2568 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 2568 Views
  • 3 replies
  • 0 likes

Superuser Contribution Iniciar sesión con Facebook

Quiero iniciar sesión con Facebook y me sale el siguiente mensaje. Ayuda!!

  • Newbie
  • Quiero iniciar sesión con Facebook y me sale el siguiente mensaje. Ayuda!!
  • Sophia
  • Roadie
  • 594 Views
  • 1 replies
  • 0 likes
  • Login
  • 594 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't no my premium account..

Hello,I got a premium account and I pay Every month for it but I don't no What my login is.. and wich email i use for that.. on my bank account I Can see Only a number.. can I found whit that number my login name and code?

  • Casual Listener
  • Hello, I got a premium account and I pay Every month for it but I don't no What my login is.. and wich email i use for that.. on my bank account I Can see Only a number.. can I found whit that num...
  • Sophia
  • Roadie
  • 297 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 297 Views
  • 4 replies
  • 0 likes

Superuser Contribution 預付一個月加贈一個月

如題:本來有看到優惠活動,新會員第一次預付149可加贈一個月的Premium,所以理解成買一個月可享受會員兩個月,但我2016/9/17付款,到今天2016/10/17就已經不是Premium了,想請問是怎麼回事呢?不應該是到2016/11/17(兩個月)嗎?

  • Newbie
  • 如題:本來有看到優惠活動,新會員第一次預付149可加贈一個月的Premium,所以理解成買一個月可享受會員兩個月,但我2016/9/17付款,到今天2016/10/17就已經不是Premium了,想請問是怎麼回事呢?不應該是到2016/11/17(兩個月)嗎?
  • MaryC1
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Unable to stream music!

Since this morning, I can't listen to any music at all! I pressed on any songs, no sound at all! What is happening?!

  • Casual Listener
  • Since this morning, I can't listen to any music at all! I pressed on any songs, no sound at all! What is happening?!
  • jmharveys
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • Other
  • 267 Views
  • 2 replies
  • 0 likes

Cobrança de 4 vezes no cartão de crédito.

Recebi 4 cobranças referente ao Premium no cartão de crédito e não estou conseguindo utilizar o prêmio, preciso ser ressarcida dos valores e utilizar o serviço. Por favor .

  • Newbie
  • Recebi 4 cobranças referente ao Premium no cartão de crédito e não estou conseguindo utilizar o prêmio, preciso ser ressarcida dos valores e utilizar o serviço. Por favor .
  • ErickRGuetta
  • Community Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

I'm being charged for someone else's account

I do not use Spotify. I never had the app. Someone got a hold of my credit card information and is charging my credit card for Spotify. I cannot even call Spotify to cancel or to take off my credit card information. I just want to know how do I stop ...

  • Newbie
  • I do not use Spotify. I never had the app. Someone got a hold of my credit card information and is charging my credit card for Spotify. I cannot even call Spotify to cancel or to take off my credit c...
  • Maxim
  • Spotify Star
  • 441 Views
  • 3 replies
  • 0 likes
  • Account
  • 441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paguei e nao ativaram a conta

Eu paguei na sextafeira o boleto de 44,70 reais para 3 meses... e ja sao 22h (10PM) da segundafeira e nao ativaram minha conta ainda. NA HORA DE DESATIVAR A CONTA VCS FAZEM SEM ATRASOS, MAS DEMORAM MUITO PARA ATIVAR QUANDO PAGAMOS. Estou me sentineo ...

  • Newbie
  • Eu paguei na sextafeira o boleto de 44,70 reais para 3 meses... e ja sao 22h (10PM) da segundafeira e nao ativaram minha conta ainda. NA HORA DE DESATIVAR A CONTA VCS FAZEM SEM ATRASOS, MAS DEMORAM M...
  • MaryC1
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

O valor foi debitado do cartão de crédito, porém a conta não se tornou premium.

  • Newbie
  • O valor foi debitado do cartão de crédito, porém a conta não se tornou premium.
  • MaryC1
  • Spotify Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium não funciona

Paguei o boleto e não liberaram o Premium, paguei no sábado de manhã.O que devo fazer?

  • Newbie
  • Paguei o boleto e não liberaram o Premium, paguei no sábado de manhã. O que devo fazer?
  • MaryC1
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Premium
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't log in with my facebook account, country does not match

I have the same problem, although my settings are alright. I moved from Holland to the Caribean and I've changed my country on my spotify profile into USA. Now I get error 408 even though I already changed my profile. I think it's also kinda strange ...

  • Casual Listener
  • I have the same problem, although my settings are alright. I moved from Holland to the Caribean and I've changed my country on my spotify profile into USA. Now I get error 408 even though I already c...
  • MaryC1
  • Spotify Legend
  • 251 Views
  • 3 replies
  • 1 likes
  • 251 Views
  • 3 replies
  • 1 likes

Superuser Contribution me estan cobrando sin tener suscripcion

Intente suscribirme como premium, ingrese mi tarjeta pero no pasa mi cuenta a premium pero el cargo a la tarjeta se sigue generando. Como puedo cancelar este cargo a mi tarjeta ya que me estan cobrando por un sercivicio que no estoy recibiendo. Graci...

  • Newbie
  • Intente suscribirme como premium, ingrese mi tarjeta pero no pasa mi cuenta a premium pero el cargo a la tarjeta se sigue generando. Como puedo cancelar este cargo a mi tarjeta ya que me estan cobran...
  • MaryC1
  • Spotify Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me estan cobrando la suscripcion y tengo free

Hola, quería saber como dar la baja, ya que me siguen cobrando y tengo cuanta cree, hice la prueba premium y termino la prueba pero me siguen cobrando, solución? Gracias, el nro de comprobante que me aparece es P00E361BDA

  • Visitor
  • Hola, quería saber como dar la baja, ya que me siguen cobrando y tengo cuanta cree, hice la prueba premium y termino la prueba pero me siguen cobrando, solución? Gracias, el nro de comprobante que me...
  • MaryC1
  • Spotify Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 316 Views
  • 1 replies
  • 0 likes

How do I cancel my subscription / Get a refund

I forgot cancelling the subscription and realized the payment today!It has been renewed today, can I get a refund Thanks

  • Newbie
  • I forgot cancelling the subscription and realized the payment today! It has been renewed today, can I get a refund   Thanks
  • Maxim
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Suscripcion con tarjeta de debito

Quisiera saber porque no puedo hacer una suscripcion con mi tarjeta de debito Visa. Me aparece un mensaje que dice: Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de ...

  • Casual Listener
  • Quisiera saber porque no puedo hacer una suscripcion con mi tarjeta de debito Visa. Me aparece un mensaje que dice:  Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal d...
  • crismos
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 405 Views
  • 2 replies
  • 0 likes