Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 351304 Views
  • 901 replies
  • 105 likes
  • Account
  • 351304 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152032 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152032 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88203 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88203 Views
  • 68 replies
  • 10 likes

Spotify Student Using Paypal

I've been using the 30 day free trial for premium and would like to sign up for the student discount. When I go to the page to sign up for the discount, it only gives me the option to pay with credit card. Is there a way to pay using Paypal because I...

  • Newbie
  • I've been using the 30 day free trial for premium and would like to sign up for the student discount. When I go to the page to sign up for the discount, it only gives me the option to pay with credit...
  • Bearfootrecords
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Forgot my username, password, and email to premium spotify

I cannot log on until I figure this out. Is there anyone I can contact who can help me figure out how to log in with my premium account?

  • Newbie
  • I cannot log on until I figure this out.  Is there anyone I can contact who can help me figure out how to log in with my premium account?
  • Bearfootrecords
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!! charged more than once

I bought the student for 4.99 and it shows on my bank statment 3 different times

  • Newbie
  • I bought the student for 4.99 and it shows on my bank statment 3 different times
  • pachel2801
  • Regular
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Ineligible for Student Discount?

When I tried to redeem the £4.99 student discount via Unidays, I received a message stating "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd like you can still upgrade your account to premium ...

  • Newbie
  • When I tried to redeem the £4.99 student discount via Unidays, I received a message stating "It appears that you are not eligible for the discounted product that you are trying to purchase. If you'd ...
  • 1123276863
  • Newbie
  • 693 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 693 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playstation Music Sub

I just bought Playstation Music but can't link it to my Spotify account, either through their site or yours.It just forwards me to a site with a "please wait" loop.Can anyone help me? Thx!

  • Newbie
  • I just bought Playstation Music but can't link it to my Spotify account, either through their site or yours. It just forwards me to a site with a "please wait" loop. Can anyone help me?   Th...
  • MaryC1
  • Spotify Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Pagamento conta premiun mas ainda continua free

Olá fiz o Pagamento Referente a Três meses, ja recebi o e-mail de confirmção de Pagamento, mas AINDA continuo livre. Ja instalei Novamente o aplicativo, troquei uma Rede e continua o Problema.

  • Newbie
  • Olá fiz o Pagamento Referente a Três meses, ja recebi o e-mail de confirmção de Pagamento, mas AINDA continuo livre. Ja instalei Novamente o aplicativo, troquei uma Rede e continua o Problema.
  • panttinson
  • Newbie
  • 201 Views
  • 1 replies
  • 2 likes
  • Premium
  • 201 Views
  • 1 replies
  • 2 likes

Solved!! Holiday Discount and Student Discount

Hello! I'm a student looking to get Spotify Premium. Is there any way I can sign up for the current holiday deal (3 months for $0.99) and then switch to the $4.99 a month student discount?

  • Casual Listener
  • Hello!   I'm a student looking to get Spotify Premium. Is there any way I can sign up for the current holiday deal (3 months for $0.99) and then switch to the $4.99 a month student discount?
  • Ash_91
  • Newbie
  • 15623 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 15623 Views
  • 7 replies
  • 0 likes

Automatic subscription

I noticed that the money had been withdrawn from my trading account for the subscription, but I'm not subscribed. 5 days have passed. Is there any way that the money back and cancel my subscription? I did not know that there is an automatic subscript...

  • Newbie
  • I noticed that the money had been withdrawn from my trading account for the subscription, but I'm not subscribed. 5 days have passed. Is there any way that the money back and cancel my subscript...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 1 replies
  • 0 likes

cancelling premium on a different account

I would like to cancel a premium subscription on an different account, but I do not know the email or the password for it. Apparently even though I have the correct password for the 2nd account, spotify will not allow me to log in. The email i used w...

  • Newbie
  • I would like to cancel a premium subscription on an different account, but I do not know the email or the password for it. Apparently even though I have the correct password for the 2nd account, spot...
  • Hubo
  • Community Legend
  • 169 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 169 Views
  • 3 replies
  • 0 likes

Solved!! Too much costs

I'm having some extra costs with my family because of their health and some services, including Spotify, are getting me too much costs. Can I get a discount or something that could help me for some months so I don't need to cancel my account?

  • Casual Listener
  • I'm having some extra costs with my family because of their health and some services, including Spotify, are getting me too much costs. Can I get a discount or something that could help me for some m...
  • rodrigolinkweb
  • Casual Listener
  • 240 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 240 Views
  • 2 replies
  • 0 likes

Superuser Contribution Codigo postal invalido Argentina Auxilio!

Hola me ayudan por favor? Quiero tener la cuenta premium y no me deja acceder el código postal de mi ciudad. (Por favor alguien me ayuda con un código? )

  • Newbie
  • Hola me ayudan por favor? Quiero tener la cuenta premium y no me deja acceder el código postal de mi ciudad. (Por favor alguien me ayuda con un código? )
  • durgo87
  • Newbie
  • 1682 Views
  • 2 replies
  • 0 likes
  • 1682 Views
  • 2 replies
  • 0 likes

Aanmelding familielid

Beste, ik heb grote problemen met het aanmelden van een familielid als hij in wil loggen met zijn emailadres en wachtwoord krijgt hij iedere weer "ongeldig emailadres of wachtwoord " als hij dan om een nieuw wachtwoord vraagt krijgt hij geen mail ter...

  • Casual Listener
  • Beste, ik heb grote problemen met het aanmelden van een familielid als hij in wil loggen met zijn emailadres en wachtwoord krijgt hij iedere weer "ongeldig emailadres of wachtwoord " als hij dan om e...
  • Hubo
  • Community Legend
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Unable to log in with Facebook

Cannot log into desktop app. I use premium. App on my phone works fine and I can use Facebook's Spotify web browser.When I launch Spotify I click 'log in with facebook' as per usual. It launches my web browser and then the page it launches disappears...

  • Casual Listener
  • Cannot log into desktop app. I use premium. App on my phone works fine and I can use Facebook's Spotify web browser. When I launch Spotify I click 'log in with facebook' as per usual. It launches my...
  • k8ekat
  • Newbie
  • 397 Views
  • 7 replies
  • 0 likes
  • Account
    Login
    Premium
  • 397 Views
  • 7 replies
  • 0 likes

Family - Subaccounts missing password for Sonos etc

Just upgraded from Premium to Family, but subaccounts is missing the option to set password for Sonos etc...?Is this a bug..? If not, I wan't to downgrade aging...

  • Casual Listener
  • Just upgraded from Premium to Family, but subaccounts is missing the option to set password for Sonos etc...? Is this a bug..? If not, I wan't to downgrade aging...
  • Stoltze
  • Casual Listener
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 195 Views
  • 1 replies
  • 0 likes

Solved!! Changing Premium Subcription to Premium For Family

Hello, I already have subcribe to Premium subscription just now and a bit later i have been invited to join Premium For Family,do my remains day from 1 month subscription will be resume with the new Premium for Family service?If yes, how do i check i...

  • Casual Listener
  • Hello, I already have subcribe to Premium subscription just now and a bit later i have been invited to join Premium For Family,do my remains day from 1 month subscription will be resume with the new ...
  • Izzul1
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

stolen account

Hey,about week ago somebody has stolen my premium account.I was listening to the music when suddenly it stopped i looked to the right down corner i saw that another device was using my spotify--> "XT1033". I dont have that mobile. Then i changed a de...

  • Casual Listener
  • Hey, about week ago somebody has stolen my premium account. I was listening to the music when suddenly it stopped i looked to the right down corner i saw that another device was using my spotify--&...
  • Bearfootrecords
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 236 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Spotify premium

Hi, I want to cancel my spotify premium. I am wondering if I can still use premium after cancelation until the month I already paid expires?

  • Newbie
  • Hi, I want to cancel my spotify premium. I am wondering if I can still use premium after cancelation until the month I already paid expires? 
  • gmteel
  • Newbie
  • 236 Views
  • 2 replies
  • 0 likes
  • Premium
  • 236 Views
  • 2 replies
  • 0 likes

Premium Family not working for my family

Hi all, I have recently subscribed to Premium Family to enjoy the option with my brothers, who live abroad. We understand that everyone must live in the same country and have therefore changed our address details, as well as the payment options. All ...

  • Casual Listener
  • Hi all,    I have recently subscribed to Premium Family to enjoy the option with my brothers, who live abroad.  We understand that everyone must live in the same country and have th...
  • Bearfootrecords
  • Community Legend
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes