Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4548 Views
  • 1 replies
  • 9 likes
  • Security
  • 4548 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 464523 Views
  • 976 replies
  • 111 likes
  • Account
  • 464523 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1205405 Views
  • 119 replies
  • 117 likes
  • Account
  • 1205405 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 113094 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 113094 Views
  • 72 replies
  • 12 likes

Two payment and no premium

I signed up for a spotify premium account and I cant get my phone to recognize it. Keeps telling me I have a free account. My card processed the payment twice.I tried to follow the steps of the other topic, but nothing happened.

  • Casual Listener
  • I signed up for a spotify premium account and I cant get my phone to recognize it. Keeps telling me I have a free account. My card processed the payment twice. I tried to follow the steps of the oth...
  • Algee
  • Roadie
  • 265 Views
  • 3 replies
  • 1 likes
  • 265 Views
  • 3 replies
  • 1 likes

how do you get saved playlist over to new accounts signed up for premium family

My wife and daughters just signed up for premium family. We used to share my premium account and they had their own playlists. It is advertised that you can take your songs and playlists with you but we can't figure it out. Help!

  • Newbie
  • My wife and daughters just signed up for premium family.  We used to share my premium account and they had their own playlists.  It is advertised that you can take your songs and playlists ...
  • Algee
  • Roadie
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

None of my cards are accepted

I recently got a new debit card in the mail and had to switch the payment details to my Premium account. But when I entered my new card, I was automatically sent to the screen that signs you up for the college student discount. I'm not in school so t...

  • Casual Listener
  • I recently got a new debit card in the mail and had to switch the payment details to my Premium account. But when I entered my new card, I was automatically sent to the screen that signs you up for t...
  • sakura08
  • Roadie
  • 255 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 255 Views
  • 4 replies
  • 0 likes

I have a premium account, I´m traveling in another country and now I´m not premium

Hi, I have a problem because I have a premium account and I´m traveling in another country and now I´m not premium anymore because when I try to play my music tell me that now I´m not in my original country and that I already spend my 14 days of free...

  • Newbie
  • Hi, I have a problem because I have a premium account and I´m traveling in another country and now I´m not premium anymore because when I try to play my music tell me that now I´m not in my orig...
  • sakura08
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Big problem

So, the day that my spotify enden for 2 months free spotify was yesterday. I signed out from spotify yesterday, but when i checked my back account there was a new message that i'm gonna pay for the next month? So at this moment I have to pay? But I w...

  • Newbie
  • So, the day that my spotify enden for 2 months free spotify was yesterday. I signed out from spotify yesterday, but when i checked my back account there was a new message that i'm gonna pay for the n...
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Several log in issues

Hey there! I have the following problems. Recently I had to change my Facebook password due to security reasons. My facebook was linked to spotify. Ever since I cant log in in the app. Not the desktop version, nor the android version. I tried several...

  • Newbie
  • Hey there!   I have the following problems. Recently I had to change my Facebook password due to security reasons. My facebook was linked to spotify. Ever since I cant log in in the app. Not t...
  • osornios
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Issue with Spotify Premium

I wanted to upgrade my account to premium and wanted to use my unidays discount. However, when I selected the option I was notified that it was already being used with another account, even though I just have one account and nobody has my log in deta...

  • Newbie
  • I wanted to upgrade my account to premium and wanted to use my unidays discount. However, when I selected the option I was notified that it was already being used with another account, even though I ...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Solved!! i have premium but i cant log in!!!

i decided to get the premium for 30 days trial and today is my last day to cancel before i get charged. i tried many, many passwords and emails that could of possibly corresponded to my account but nothing is working for me. Can you help me with this...

  • Newbie
  • i decided to get the premium for 30 days trial and today is my last day to cancel before i get charged. i tried many, many passwords and emails that could of possibly corresponded to my account but n...
  • Algee
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 276 Views
  • 1 replies
  • 0 likes

Reconnect my spotify account on my Mac

Hi,I disconnected my Spotify account yesterday, and now i wanna reconnect it.I have 2 choices to succeed it: Facebook or my email & password. From the first time, i always connected Spotify with my facebook account and now it's not possible any more....

  • Newbie
  • Hi, I disconnected my Spotify account yesterday, and now i wanna reconnect it. I have 2 choices to succeed it: Facebook or my email & password. From the first time, i always connected Spotify w...
  • osornios
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 237 Views
  • 1 replies
  • 0 likes

I closed Facebook and now I can't get gmail access to my Premium Account.

This New email Acccount is for communications purpose, couldn't find another way. I need you to send me links to regain access through this account or registered account ending @gmail to reconfigure Premium Account, otherwise I'll have to close it. P...

  • Newbie
  • This New email Acccount is for communications purpose, couldn't find another way.   I need you to send me links to regain access through this account or registered account ending @gmail t...
  • osornios
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Premium account problems

Hi! I've a family premium account, but it only works when I dont use it with facebook. If I'm on my phone, it keeps saying I'm not a premium user. So my account via facebook is different from my account via my username. That one is the premium one ap...

  • Newbie
  • Hi! I've a family premium account, but it only works when I dont use it with facebook. If I'm on my phone, it keeps saying I'm not a premium user. So my account via facebook is different from my acco...
  • osornios
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

play station y spotify

vincule mi cuenta de spotify con play station network para obtener la promoción debida, sin embargo no me aparece reflejada dicha promoción en el pago

  • Newbie
  • vincule mi cuenta de spotify con play station network para obtener la promoción debida, sin embargo no me aparece reflejada dicha promoción en el pago
  • osornios
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Dudas sobre plan familiar

Me interesa el plan familiar para que mis 2 hijas tengan acceso ilimitado a Spotify, pero mis hijas están algunos días del mes conmigo y otros con su madre. Vivimos en la misma ciudad, pero en domicilios diferentes. Las preguntas son: ¿Puedo adquirir...

  • Casual Listener
  • Me interesa el plan familiar para que mis 2 hijas tengan acceso ilimitado a Spotify, pero mis hijas están algunos días del mes conmigo y otros con su madre. Vivimos en la misma ciudad, pero en domici...
  • osornios
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 170 Views
  • 1 replies
  • 0 likes

me hicieron doble cargo a mi cuenta

necesito que solo me hagan un cargo a la tarjeta no dos, o bien que me den dos meses de servicio, se me hicieron dos pagos de 149 quiero que se me bonifique uno espero su pronta respuesta y atencion gracias.

  • Newbie
  • necesito que solo me hagan un cargo a la tarjeta no dos, o bien que me den dos meses de servicio, se me hicieron dos pagos de 149 quiero que se me bonifique uno espero su pronta respuesta y atencion ...
  • osornios
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Cambio de plan

Hola una pregunta deje de pagar por 3 días mi plan familiar y a la hora de pagar con otra tarjeta me cambio al plan Premium que hago?

  • Newbie
  • Hola una pregunta deje de pagar por 3 días mi plan familiar y a la hora de pagar con otra tarjeta me cambio al plan Premium que hago?
  • osornios
  • Spotify Star
  • 25081 Views
  • 1 replies
  • 0 likes
  • 25081 Views
  • 1 replies
  • 0 likes

Family Account Will Not Add me

I was added to my family plan but it says that I live in a different country (which I not). The problem may be due to the fact that I have been using a credit card from a different country to pay for my premium account (but I do live with my family)....

  • Casual Listener
  • I was added to my family plan but it says that I live in a different country (which I not). The problem may be due to the fact that I have been using a credit card from a different country to pa...
  • osornios
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

I'm 100% sure I have the right username and password but still it says wrong username/password. I do sometimes see my own homepage when I log in and then its gone en logged out again. I tried on every device I have but it still won't let me in. Even ...

  • Newbie
  • I'm 100% sure I have the right username and password but still it says wrong username/password. I do sometimes see my own homepage when I log in and then its gone en logged out again. I tried on ever...
  • osornios
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 273 Views
  • 1 replies
  • 0 likes

Spotify account issue

Heving trouble With using Spotify andre getting logged Out because other are using my account.I have a family account and 4 users.Best regardsFrode OlsenNorway

  • Newbie
  • Heving trouble With using Spotify andre getting logged Out because other are using my account. I have a family account and 4 users. Best regards Frode Olsen Norway
  • KatesHere
  • Community Legend
  • 180 Views
  • 2 replies
  • 0 likes
  • Account
  • 180 Views
  • 2 replies
  • 0 likes

NO SE QUE CUENTA TENGO PREMIUM

Hola ,he recibido un cobro sobre una cuenta premium de sporify , pero no se cual es ya que tenia varias cuentas con varias listas de musica .Me gustaría saber cual es el modo de averiguar que cuenta tengo en modo Premium para poder disfrutar de la mú...

  • Casual Listener
  • Hola , he recibido un cobro sobre una cuenta premium de sporify , pero no se cual es ya que tenia varias cuentas con varias listas de musica . Me gustaría saber cual es el modo de averiguar que cue...
  • osornios
  • Spotify Star
  • 13119 Views
  • 3 replies
  • 0 likes
  • 13119 Views
  • 3 replies
  • 0 likes

Solved!! Spotify (what kind of Family) Premium?!

Hi, Just apply to Spotify Family Premium.It asks me for my address so it can confirm who I add are my relatives. Well...That doesen't prove anything in my opinion.I want to add my cusins, althoght they spent alot of time in my place they don't live w...

  • Casual Listener
  • Hi,    Just apply to Spotify Family Premium. It asks me for my address so it can confirm who I add are my relatives. Well... That doesen't prove anything in my opinion. I want to add m...
  • KatesHere
  • Community Legend
  • 414 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 414 Views
  • 3 replies
  • 0 likes