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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81657 Views

9 replies

2 likes

Account
Login
  • 81657 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656966 Views

13 replies

4 likes

Account
  • 656966 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

738122 Views

18 replies

29 likes

  • 738122 Views
  • 18 replies
  • 29 likes

Spotify Student supscription

I tried to sign up on the Spotify Student premium account, and it said it could verify my proof. But it charged me $5.33. No receipt was given. I used my school email address so I don't know how I can either log in or get my money back.

Newbie

I tried to sign up on the Spotify Student premium account, and it said it could verify my proof. But it charged me $5.33. No receipt was given. I used my school email address so I don't know how I ca...

osornios

Spotify Star

172 Views

1 replies

0 likes

  • 172 Views
  • 1 replies
  • 0 likes

Country restrictions on Spotify Sessions WUT?

Anderson .Paak Spotify Sessions is unavailable in Poland. How dare you record something with artist and limit it only for specif countries?

Regular

Anderson .Paak Spotify Sessions is unavailable in Poland. How dare you record something with artist and limit it only for specif countries?

osornios

Spotify Star

488 Views

3 replies

0 likes

Other
Premium
  • 488 Views
  • 3 replies
  • 0 likes

Fido free service

I had that free fido premium account but now I am only free how do I go back to my fido premium?

Newbie

I had that free fido premium account but now I am only free how do I go back to my fido premium?

osornios

Spotify Star

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Getting my account closed and not getting my money back

You said in your email that my account was cancelled because of my payment provider reclaimed a no authorized payment to you, you closed my account and not even gived me the money back, I'm really mad because I have more than a year paying for your s...

Newbie

You said in your email that my account was cancelled because of my payment provider reclaimed a no authorized payment to you, you closed my account and not even gived me the money back, I'm really ma...

osornios

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Spotify family member still being charged for premium

We have spotify family for my 4 family members and sons girlfriend who now lives with us. My sons girlfriend is still being charged for her old premium account. I thought this should have stopped when we started paying for family. Is it because her o...

Newbie

We have spotify family for my 4 family members and sons girlfriend who now lives with us.  My sons girlfriend is still being charged for her old premium account. I thought this should have stopp...

osornios

Spotify Star

221 Views

1 replies

0 likes

Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Is it possible to play simultaneously from to different accounts within the premium family plan?

Hi there!My bf and I had two separate premium accounts and united them to a premium family plan. So far, so good. But whenever we try to play music at the same time on our different devices, it doesn't work.I get that it doesn't work with a normal pr...

Casual Listener

Hi there! My bf and I had two separate premium accounts and united them to a premium family plan. So far, so good. But whenever we try to play music at the same time on our different devices,...

sf8068

Casual Listener

294 Views

4 replies

0 likes

  • 294 Views
  • 4 replies
  • 0 likes

gift card problem

I am staying for a year in Switzerland, and I was given a spotify gift card from a person in Finland. Got the code, but it doesn't work. "Token invalid for your country" is what comes out when you try to activate your subscription. What to do?

Newbie

I am staying for a year in Switzerland, and I was given a spotify gift card from a person in Finland. Got the code, but it doesn't work. "Token invalid for your country" is what comes out when you tr...

Maxim

Spotify Star

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Solved!! The payment has been confirmed but no premium

Yesterday I paid spotify for 1 month via Bank transfer (I live in Brazil). This morning I received an email from E-banx saying that the payment had been confirmed, but hours have past and I still continue free account. I've already tried relogging an...

Newbie

Yesterday I paid spotify for 1 month via Bank transfer (I live in Brazil). This morning I received an email from E-banx saying that the payment had been confirmed, but hours have past and I still con...

osornios

Spotify Star

290 Views

1 replies

0 likes

Account
Premium
Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Can't log in on iPad

I have a premium account, 3 devices, can't log in on my iPad, user name and password are correct. I am in China atm but I use VPN to change countries so even if I am 'in' the correct country I cannot log in, it says, incorrect password or user name b...

Casual Listener

I have a premium account, 3 devices, can't log in on my iPad, user name and password are correct. I am in China atm but I use VPN to change countries so even if I am 'in' the correct country I cannot...

jiitule

Casual Listener

299 Views

2 replies

0 likes

Login
  • 299 Views
  • 2 replies
  • 0 likes

Can't use an Amex?

So heres the deal I'm trying to update my payment information with my Amex. It states use a 4 digit CVS code. Your site only allows 3 numbers... I can't update payment info even though you say you accept Amex...

Casual Listener

So heres the deal I'm trying to update my payment information with my Amex.  It states use a 4 digit CVS code.  Your site only allows 3 numbers...  I can't update payment info even tho...

prrawls

Casual Listener

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Payment

Hi, I just subscribed to the Student Premium and my card was charged $5 three times. Why is that happening?

Casual Listener

Hi, I just subscribed to the Student Premium and my card was charged $5 three times. Why is that happening?

TehyaParker

Casual Listener

351 Views

2 replies

0 likes

Premium
Subscription
  • 351 Views
  • 2 replies
  • 0 likes

Can't log in!!!

Premium subscriber can't log in huge play list no music!!!

Newbie

Premium subscriber can't log in huge play list no music!!!

osornios

Spotify Star

201 Views

1 replies

0 likes

Premium
  • 201 Views
  • 1 replies
  • 0 likes

I was charged and didnt meet the qualifications but charged

i was signing up for spotify and was making a student account and meet the qualiftications, and was still charged and i need a refund

Newbie

i was signing up for spotify and was making a student account and meet the qualiftications, and was still charged and i need a refund

Maxim

Spotify Star

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dual-Enrollment/University Internship Student Discount

I am a high-school student with a premium Spotify account. My high-school is located on a university campus, I have a university student ID, and I have a university email. I, however, do not take college classes. I would like to sign up for the stude...

Casual Listener

I am a high-school student with a premium Spotify account. My high-school is located on a university campus, I have a university student ID, and I have a university email. I, however, do not take col...

Alejandro_C

Spotify Legend

474 Views

1 replies

0 likes

Account
Premium
Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need Help! My spotify account was related to my past work facebook (they deleted the account)!!

My spotify account is related to my work facebook page. I changed jobs and the company deleted my email now I can't access my spotify. How do I change the login details?? How can I cancel my account?? Urgent!!! Thank you!!

Newbie

My spotify account is related to my work facebook page. I changed jobs and the company deleted my email now I can't access my spotify.   How do I change the login details?? How can I cancel my...

Alejandro_C

Spotify Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify telling me I don't have Premium, on new laptop

Hi - I just logged into Spotify on a new machine and it's telling me I don't have Premium, but I do! Any thoughts? Toby

Casual Listener

Hi - I just logged into Spotify on a new machine and it's telling me I don't have Premium, but I do!    Any thoughts?   Toby

Alejandro_C

Spotify Legend

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Solved!! I've cancelled subscription, but am still being charged

Hi,I cancelled my subscription a while ago since I'm no longer listening to Spotify offline. Today I realised I'm still being charged each month, though. I logged on to Spotify and my Subscription page says "You're currently Spotify Free." And there'...

Casual Listener

Hi, I cancelled my subscription a while ago since I'm no longer listening to Spotify offline. Today I realised I'm still being charged each month, though. I logged on to Spotify and my Sub...

plondke

Newbie

1070 Views

3 replies

0 likes

  • 1070 Views
  • 3 replies
  • 0 likes

Superuser Contribution Added daughter to family plan, she can't save music now

I converted my account to a premium family plan. I invited my daughter to the plan, and after some initial confusion with login, was able to get her set up. However, she does not see her old playlists, and is not able to save music (gets an error mes...

Newbie

I converted my account to a premium family plan. I invited my daughter to the plan, and after some initial confusion with login, was able to get her set up. However, she does not see her old playlist...

Alejandro_C

Spotify Legend

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to make the country settings different if you're not in that country?

Hi, I would like to know how o change the country settibgs if your'e not in that country cuz a friend of me has got it on some way and i tried the same but it is just not working!! Please help me with this problem.

Newbie

Hi, I would like to know how o change the country settibgs if your'e not in that country cuz a friend of me has got it on some way and i tried the same but it is just not working!! Please help me wit...

Alejandro_C

Spotify Legend

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes