Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2934 Views
  • 0 replies
  • 8 likes
  • Security
  • 2934 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455593 Views
  • 973 replies
  • 109 likes
  • Account
  • 455593 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202016 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202016 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110271 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110271 Views
  • 72 replies
  • 12 likes

Link Multiple Spotify Accounts

Red: I have a spotify free account that was trial with multiple playlists that I have worked on for two years. Now, I have a premium account with the same email address, with no playlists. How do I link these two accounts, a non-premium former trial ...

  • Newbie
  • ...epending on whether or not you have made them public or not!!   Bottom Line:   1.  follow spotify users is not working 2. spotify for ubuntu is not yet a store package for n...
  • d3booll
  • Newbie
  • 30194 Views
  • 14 replies
  • 2 likes
  • 30194 Views
  • 14 replies
  • 2 likes

Canceling Subcription

When I go to my subscription to cancel it, the option isn't even there for me. I am hooked through Starbucks premium, also. I'm trying to move my account to get unconnected w Facebook as well, I made a new account to do that with but I can't really d...

  • Casual Listener
  • When I go to my subscription to cancel it, the option isn't even there for me. I am hooked through Starbucks premium, also. I'm trying to move my account to get unconnected w Facebook as well, I made...
  • XObabe
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 264 Views
  • 1 replies
  • 0 likes

My premium account

I requested a premium account and received a torpedo in the cell saying it was charged the amount of 14.90, however I'm not having access to Spotify premium. Please, I'm waiting for solutions.

  • Newbie
  • I requested a premium account and received a torpedo in the cell saying it was charged the amount of 14.90, however I'm not having access to Spotify premium. Please, I'm waiting for solutions. &nbsp...
  • xxsuperdreamxx
  • Newbie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Subscription refund

I just canceled my subscription today on 10/18 my premium was drafted from my bank on 10/17. How can I go about getting a refund from Spotify? I don't want to keep my subscription active for the month of October.

  • Newbie
  • I just canceled my subscription today on 10/18 my premium was drafted from my bank on 10/17. How can I go about getting a refund from Spotify? I don't want to keep my subscription active for the mont...
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Subscription does not appear

I have a subscription from my mobile phone service provider, but my Spotify shows the free version.

  • Newbie
  • I have a subscription from my mobile phone service provider, but my Spotify shows the free version.
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 153 Views
  • 1 replies
  • 0 likes

Going to Student Account from Premium Account

I want to switch to the student discount, and I already have a premium account. I know you have to cancel your premium account, then sign up for the student discount. My concern is with my saved music. Will all of my playlists and saved music be dele...

  • Casual Listener
  • I want to switch to the student discount, and I already have a premium account.  I know you have to cancel your premium account, then sign up for the student discount.  My concern is with m...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

NEED TO CONTACT SOMEONE - ANYONE at Spotify

Upgraded cannot access my account, family subscription does not work between different devices, want my money back, want to CONTACT SOMEONE!!!!!! can anyone help, please

  • Newbie
  • Upgraded cannot access my account, family subscription does not work between different devices, want my money back, want to CONTACT SOMEONE!!!!!! can anyone help, please
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 225 Views
  • 1 replies
  • 0 likes

Need help

Joined the premium for family, and cant nobody log into the account. How do i go about getting them logged on? Cause its not worth it if im the only one using it.....

  • Casual Listener
  • Joined the premium for family, and cant nobody log into the account. How do i go about getting them logged on? Cause its not worth it if im the only one using it.....
  • Maxim
  • Spotify Star
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

acount

my email is not linked with my acount wat i supost to do

  • Casual Listener
  • my email is not linked with my acount wat i supost to do
  • 2stevevndnk-03
  • Casual Listener
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
  • 182 Views
  • 1 replies
  • 0 likes

Travelling family

All four of us in the family are travelling together through Europe.My son and I had seperate accounts I now want one family account for all of us.Am having trouble with joining family members into the family account as it says we are not all from th...

  • Visitor
  • All four of us in the family are travelling together through Europe. My son and I had seperate accounts I now want one family account for all of us. Am having trouble with joining family members in...
  • user-removed
  • Not applicable
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
  • 183 Views
  • 1 replies
  • 0 likes

Forgot my password / registered e-mail client doesn't exist any more...

Forgot my password, and my old registered e-mail (everyday.com) is out of business, so I can't access the emails from Spotify. I can't even log out, or install the Spotify app on my phone. Spotify don't seem to communicate with their customers or pro...

  • Casual Listener
  • Forgot my password, and my old registered e-mail (everyday.com) is out of business, so I can't access the emails from Spotify.   I can't even log out, or install the Spotify app on my phone. ...
  • Rakkerfant
  • Casual Listener
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Paying via KPN

I have a spotify premium account which I used to pay by auto-debit monthly payment. I now pay via my mobile phone contract with KPN. I keep getting messages from spotify saying that they have not recieved my payment. KPN confirms that they are making...

  • Casual Listener
  • I have a spotify premium account which I used to pay by auto-debit monthly payment.  I now pay via my mobile phone contract with KPN.  I keep getting messages from spotify saying that the...
  • mzwagemakers
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Date of subscription renewal a bit confusing

Hello! I need help with this. I shifted from Premium to Family today, 18 Oct. The subscription was successful. But when I checked my account details, it says that my subscription shall automatically renew on 5 Nov (See attached photo). Isn't the coun...

  • Visitor
  • Hello! I need help with this. I shifted from Premium to Family today, 18 Oct. The subscription was successful. But when I checked my account details, it says that my subscription shall automatically ...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Login

Can't login my because I am in a foreign country for more than 14 days ??

  • Visitor
  • Can't login my because I am in a foreign country for more than 14 days ??
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Cancel

I am trying to cancel my subsciption and everytime I follow the steps given its a upgrade premium trial which Im not interested in. I just want my card taken off and unsubscribe

  • Newbie
  • I am trying to cancel my subsciption and everytime I follow the steps given its a upgrade premium trial which Im not interested in. I just want my card taken off and unsubscribe
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! accidentally bought Premium for Family

Hi, Just now I accidentally purchased the Premium for Family but I want only the regular Premium, I cancelled it but on the payment date will I get charged for the Family Premium or for my normal Premium?

  • Newbie
  • Hi, Just now I accidentally purchased the Premium for Family but I want only the regular Premium, I cancelled it but on the payment date will I get charged for the Family Premium or for my norma...
  • Maxim
  • Spotify Star
  • 632 Views
  • 1 replies
  • 0 likes
  • 632 Views
  • 1 replies
  • 0 likes

Facebook email didnt changed

I changed my Facebook email adress a long time ago but my Spotify account has still the old proxymail facebook adress that never worked. Can you please change my adress. I need a device password and it works only by mail.

  • Casual Listener
  • I changed my Facebook email adress a long time ago but my Spotify account has still the old proxymail facebook adress that never worked. Can you please change my adress. I need a device password and ...
  • SyPi
  • Casual Listener
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 205 Views
  • 1 replies
  • 0 likes

Premium with a foreign credit card

Hello there, let me start of by saying I love Spotify! I love it so much I was hoping to purchase Spotify Premium. I am Canadian and because of this only have Canadian credit cards. I hit an issue as I'm currently living in the UK and when I try to p...

  • Newbie
  • Hello there, let me start of by saying I love Spotify! I love it so much I was hoping to purchase Spotify Premium. I am Canadian and because of this only have Canadian credit cards. I hit an issue as...
  • tb111-at
  • Newbie
  • 1328 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1328 Views
  • 2 replies
  • 0 likes