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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • andrewhahalee
  • Newbie
  • 250371 Views
  • 448 replies
  • 29 likes
  • Account
    Free
  • 250371 Views
  • 448 replies
  • 29 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 12797 Views
  • 6 replies
  • 11 likes
  • Security
  • 12797 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 527667 Views
  • 989 replies
  • 113 likes
  • Account
  • 527667 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 127788 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 127788 Views
  • 74 replies
  • 12 likes

Student Discount not working

I am looking to get a spotify premium account, and I saw they offer 4.99 a month for college students. I put in all my info, and it say something along the lines of "we cannot verify your credentials" and im not entirely sure why this is happening. I...

  • Newbie
  • I am looking to get a spotify premium account, and I saw they offer 4.99 a month for college students. I put in all my info, and it say something along the lines of "we cannot verify your credentials...
  • greggyf
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Premium
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with payment

HelloI have a big problem with my account. I tried to pay 6 times with a credit card but the system says that it was impossible to end the operation. But I received emails from muy bank that the charge was succesful. I have not the premium account ac...

  • Newbie
  • Hello I have a big problem with my account. I tried to pay 6 times with a credit card but the system says that it was impossible to end the operation. But I received emails from muy bank that the ch...
  • Alejandro_C
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution ongoing problem with student discount

I had my card stolen and therefore I had to update my payment. I had a student discount subscriptions and I assumed once I update my payment with a new card, I will be charged with student discount subscriptions, but instead I was charged $9.99. My s...

  • Newbie
  • I had my card stolen and therefore I had to update my payment. I had a student discount subscriptions and I assumed once I update my payment with a new card, I will be charged with student discount s...
  • Alejandro_C
  • Spotify Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 287 Views
  • 1 replies
  • 0 likes

Por qué se me factura en dólares cuando el servicio es promocionado en pesos

Quisiera saber por qué se me factura en dolares cuando el servicio se promociona en pesos, cabe aclarar que en NINGUN lado dice que el costo es APROXIMADO. Al publicitar el servicio dice BIEN CLARO que se facturará $54 y NO dolares, por lo cual sient...

  • Newbie
  • Quisiera saber por qué se me factura en dolares cuando el servicio se promociona en pesos, cabe aclarar que en NINGUN  lado dice que el costo es APROXIMADO. Al publicitar el servicio dice BIEN C...
  • ketyst
  • Newbie
  • 688 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 688 Views
  • 1 replies
  • 0 likes

my birthdate is incorrect

how do i edit my birthdate. it says i wasborn today.

  • Newbie
  • how do i edit my birthdate. it says i wasborn today.
  • Bri99
  • Casual Listener
  • 16205 Views
  • 4 replies
  • 1 likes
  • Account
  • 16205 Views
  • 4 replies
  • 1 likes

Solved!! How to cancel Spotify Premium Trial?

Hi there! Just signed up for the Premium Trial, entered my credit card number and got Premium Status.Now I want to cancel the Premium Trial and revert to Free. How do I do that? Under SUBSCRIPTION it says: "Your pre-paid Premium will end on 2015-04-1...

  • Casual Listener
  • Hi there!   Just signed up for the Premium Trial, entered my credit card number and got Premium Status. Now I want to cancel the Premium Trial and revert to Free. How do I do that? Under SUBS...
  • juliescott525
  • Casual Listener
  • 10603 Views
  • 22 replies
  • 4 likes
  • Account
    Free
    Premium
    Subscription
  • 10603 Views
  • 22 replies
  • 4 likes

Video ads in premium account

Why does Spotify kills me on start up with a loud video ad even though I've got Premium account?Which is pretty annoying when you turn on your PC with Spotify automaticaly starting up, went to take a s*** meanhwile and cannot reach volume button waki...

  • Casual Listener
  • Why does Spotify kills me on start up with a loud video ad even though I've got Premium account? Which is pretty annoying when you turn on your PC with Spotify automaticaly starting up, went to take...
  • borkaadam
  • Casual Listener
  • 587 Views
  • 2 replies
  • 7 likes
  • Account
    Premium
  • 587 Views
  • 2 replies
  • 7 likes

Unable to reset device password!

I have been trying to set/reset my device password for several days now and regardless of what I try to set my password too it says: "There was a problem setting your password" I've tried several browsers and it always gives me the same error. I get ...

  • Casual Listener
  • I have been trying to set/reset my device password for several days now and regardless of what I try to set my password too it says:   "There was a problem setting your password"   I've...
  • osornios
  • Spotify Star
  • 807 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 807 Views
  • 4 replies
  • 0 likes

Superuser Contribution Do Spotify Gift Codes stack?

When I upgrade to premium through gift codes, do extra codes add to the duration, or does it only last as long as when you first enter a code? (E.x. I put a three-month code in July, and I add another three-month code a month after I put in the first...

  • Regular
  • When I upgrade to premium through gift codes, do extra codes add to the duration, or does it only last as long as when you first enter a code? (E.x. I put a three-month code in July, and I add anothe...
  • veyhanowen
  • Regular
  • 4453 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 4453 Views
  • 2 replies
  • 0 likes

Superuser Contribution Logged into spotify, wrong name, photo, facebook account and playlists are gone.

Hello everybody. Today when I logged into my spotify account, I thought i had been accidentally logged into someone elses because my playlists were gone and my name and profile picture were incorrect. After relogging, the issue persisted so i checked...

  • Visitor
  • Hello everybody. Today when I logged into my spotify account, I thought i had been accidentally logged into someone elses because my playlists were gone and my name and profile picture were incorrect...
  • Alejandro_C
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • Account
  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema de pago

Ya realicé mi pago y lo cobraron 2 veces pero no tengo habilitado el plan familiar

  • Newbie
  • Ya realicé mi pago y lo cobraron 2 veces pero no tengo habilitado el plan familiar
  • Alejandro_C
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged for Premium, trouble-shot, searched for solutions but to no avail

Greetings-I'm a proud Spotify user that used to subscribe to Premium. (I love this service, so I opted to renew my subscription with a new debit card.)The card has been charged (for a student account)- I wasn't able to complete the prompts on mobile,...

  • Newbie
  • Greetings- I'm a proud Spotify user that used to subscribe to Premium. (I love this service, so I opted to renew my subscription with a new debit card.) The card has been charged (for a student a...
  • Alejandro_C
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 271 Views
  • 1 replies
  • 0 likes

premium stop working

A month ago my spotify premium stopped working , so I introduced again my credit card , but a message appeared that the payment could not be performedbut I 'm checking my email and it saids that the payment was made twice, soo if the payment was made...

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  • Casual Listener
  • A month ago my spotify premium stopped working , so I introduced again my credit card , but a message appeared that the payment could not be performed but I 'm checking my email and it saids that th...
  • burgoindiego
  • Casual Listener
  • 642 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 642 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suscripcion

Buenas tardes, hice la suscripcion de un Spotify en El Momento En Donde estab la Promoción de los mil pesos 3 meses Por, el Realice el Pago por medio de mi Tarjeta tengo el Baucher y La factura, Pero el dia de Hoy se cumple El Primer Mes de Uso del S...

  • Newbie
  • Buenas tardes, hice la suscripcion de un Spotify en El Momento En Donde estab la Promoción de los mil pesos 3 meses Por, el Realice el Pago por medio de mi Tarjeta tengo el Baucher y La factura, Pero...
  • Alejandro_C
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 2 times

I got charged both on my Visa (even if I removed that payment method months ago) and Paypal account this month for my Premium account.. How can I get a refund? Or somebody explain to me wath is happening here. I don't want to be charged twice every m...

  • Newbie
  • I got charged both on my Visa (even if I removed that payment method months ago) and Paypal account this month for my Premium account.. How can I get a refund? Or somebody explain to me wath is happe...
  • Alejandro_C
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Moving to another country and changing type of subscription

Good afternoon, I am currently living in the UK and have a premium subscription with Spotify. I am moving to Brazil in September and will be living with my sister and my cousin who have set up a spotify family premium that I would like to join. How w...

  • Casual Listener
  • Good afternoon,    I am currently living in the UK and have a premium subscription with Spotify. I am moving to Brazil in September and will be living with my sister and my cousin who hav...
  • rachelalvarez
  • Casual Listener
  • 574 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 574 Views
  • 2 replies
  • 0 likes

Superuser Contribution Acceso a la cuenta

Ocupo ayuda.. Quiero saber la contraseña de mi spotify ya que el correo con el que tengo mi cuenta era solo de trabajo y no me se los datos de ella, ningun dato y no puedo iniciar sesión para poder recuperar esta cuenta, la tengo abierta solo en mi c...

  • Newbie
  • Ocupo ayuda.. Quiero saber la contraseña de mi spotify ya que el correo con el que tengo mi cuenta era solo de trabajo y no me se los datos de ella, ningun dato y no puedo iniciar sesión para poder r...
  • Alejandro_C
  • Spotify Legend
  • 538 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 538 Views
  • 1 replies
  • 0 likes

Billing error

Hi I was charged for spotify and I have not signed up for any kind of subscribtion. I need to go over this with someone because I am not happy. Please get back to me about this.

  • Visitor
  • Hi I was charged for spotify and I have not signed up for any kind of subscribtion. I need to go over this with someone because I am not happy. Please get back to me about this. 
  • Knyaf
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • Other
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook temporary error

I am currently trying to connect my Facebook account to my Spotify accountWhen I choose to connect it, I get an error message saying: "Sorry there has been a temporary error, please try again later." I keep trying to connect the two accounts but I ke...

  • Newbie
  • I am currently trying to connect my Facebook account to my Spotify account When I choose to connect it, I get an error message saying: "Sorry there has been a temporary error, please try again later...
  • Alejandro_C
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family for company

hi , I was wondering if we and my collegues could apply for a family account with a common adress, wich is the office ?

  • Casual Listener
  • hi , I was wondering if we and my collegues could apply for a family account with a common adress, wich is the office ?
  • tvirginie
  • Casual Listener
  • 1187 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 1187 Views
  • 2 replies
  • 0 likes