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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14862 Views

7 replies

11 likes

Security
  • 14862 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554454 Views

991 replies

116 likes

Account
  • 554454 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131236 Views

74 replies

12 likes

Account
Login
Premium
  • 131236 Views
  • 74 replies
  • 12 likes

Problem with my spotify premium acount

Hello guys!So as you see I have problem with spotify... Let me explain it is. Yesterday, I pay for spotify premium on APP STORE. I even receive the bill on Email but I'm still free what should I do?

Newbie

Hello guys! So as you see I have problem with spotify... Let me explain it is. Yesterday, I pay for spotify premium on APP STORE. I even receive the bill on Email but I'm still free what should I do?

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Ayudaaa

cree mi cuenta a través de Facebook pero me vincula una cuenta de correo que no es la mía y no tengo idea de quién sea me preocupa por qué el detalle de la factura se va a ese correo que no sé de quién es

Newbie

cree mi cuenta a través de Facebook pero me vincula una cuenta de correo que no es la mía y no tengo idea de quién sea me preocupa por qué el detalle de la factura se va a ese correo que no sé de qui...

YamUrbina

Music Fan

419 Views

1 replies

0 likes

Premium
  • 419 Views
  • 1 replies
  • 0 likes

Have paid for premium but on wrong account

I have paid for premium and it must be a wrong account because it keeps telling me it's still free and I can't remember what the email to that phone is when I first set up Spotify

Casual Listener

I have paid for premium and it must be a wrong account because it keeps telling me it's still free and I can't remember what the email to that phone is when I first set up Spotify

greggyf

Roadie

439 Views

3 replies

0 likes

  • 439 Views
  • 3 replies
  • 0 likes

CANT LOG IN!!

When I first got Spotify I signed up with a Facebook account. The facebook account recently got deleted and now I cannot access my Spotify account. How do I get my payments and music transferred over to my new Spotify account???

Visitor

When I first got Spotify I signed up with a Facebook account. The facebook account recently got deleted and now I cannot access my Spotify account. How do I get my payments and music transferred over...

greggyf

Roadie

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes

Spotify premium

I am currently getting premium for 9.99 a month. I live in New York and wonder what the sales tax will be.

Casual Listener

I am currently getting premium for 9.99 a month. I live in New York and wonder what the sales tax will be.

greggyf

Roadie

414 Views

1 replies

0 likes

Premium
  • 414 Views
  • 1 replies
  • 0 likes

Nothing for remember

Dear Sir or Madam, As it came out i have 3 accounts. I used 2 accounts 1 year ago and i used 1 account in this year. But an accident happend and my account (Which i used this year) has loged out and it was a premium one. And the real problem is that ...

Visitor

Dear Sir or Madam,   As it came out i have 3 accounts. I used 2 accounts 1 year ago and i used 1 account in this year. But an accident happend and my account (Which i used this year) has loged...

greggyf

Roadie

342 Views

1 replies

0 likes

Account
Premium
  • 342 Views
  • 1 replies
  • 0 likes

Free Subscription ends today

Hi SpotifyMy account is on free trial and it ends today Aug 10, 2016. I have a pending hold on my account for P129.00, can you please cancel the charge and send me back my money. I ought not to have premium subscription and already satisfied with the...

Newbie

Hi Spotify My account is on free trial and it ends today Aug 10, 2016. I have a pending hold on my account for P129.00, can you please cancel the charge and send me back my money. I ought not to hav...

greggyf

Roadie

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

I subscribed with facebook but it's still free.

I subscribed with facebook but when I want to log in on my computer, the account isn't the same with the account in my iphone app.So the point is, I use the same way(my facebook) to log in but they are different accounts in my computer and phone, so ...

Newbie

I subscribed with facebook but when I want to log in on my computer, the account isn't the same with the account in my iphone app. So the point is, I use the same way(my facebook) to log in but they...

osornios

Spotify Star

428 Views

1 replies

0 likes

Account
Premium
Subscription
  • 428 Views
  • 1 replies
  • 0 likes

UNABLE TO CHANGE COUNTRY SETTINGS

I have tried every single possible way to change the country settings of my spotify account but it just will not work! I was living in america when i bought my subscription because it was cheaper, now I am back home in ireland and I want to change my...

Newbie

I have tried every single possible way to change the country settings of my spotify account but it just will not work! I was living in america when i bought my subscription because it was cheaper, no...

greggyf

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

UNABLE TO CHANGE COUNTRY CODE

IM UNABLE TO CHANGE THE COUNTRY CODE FROM USA. I LIVE IN GREECE NOT USA.SO UNALE OT UPGRADE ACCOUNT

Casual Listener

IM UNABLE TO CHANGE THE COUNTRY CODE FROM USA. I LIVE IN GREECE NOT USA.SO UNALE OT UPGRADE ACCOUNT

osornios

Spotify Star

354 Views

1 replies

0 likes

  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan

Do you need to be 18 to buy the family plan? Or can you be 13 with permission from an adult?I live in the United States.

Casual Listener

Do you need to be 18 to buy the family plan? Or can you be 13 with permission from an adult? I live in the United States.

greggyf

Roadie

599 Views

1 replies

0 likes

Other
Premium
  • 599 Views
  • 1 replies
  • 0 likes

WHY!!!!!JUST WHY!!!!!

I AM CURRENTLY SPOTIFY FREE, WHY SPOTIFY STILL CHARGE ME FOR $11.99?????ANYONE CAN TELLS ME HOW TO DEAL WITH IT?????

Newbie

I AM CURRENTLY SPOTIFY FREE, WHY SPOTIFY STILL CHARGE ME FOR $11.99?????ANYONE CAN TELLS ME HOW TO DEAL WITH IT?????

greggyf

Roadie

405 Views

1 replies

0 likes

Subscription
  • 405 Views
  • 1 replies
  • 0 likes

How to find out what account that i have premium on

Hi, just saw on my bankhistory that im paying for premium but when i log in to my "main" email account its not premium. So is it anyway to find out which account im paying for ? i cant remeber any email or so. Im guessing that is a random account so ...

Newbie

Hi, just saw on my bankhistory that im paying for premium but when i log in to my "main" email account its not premium. So is it anyway to find out which account im paying for ? i cant remeber any em...

osornios

Spotify Star

2471 Views

1 replies

0 likes

Account
  • 2471 Views
  • 1 replies
  • 0 likes

[Android][Other] Living in the same country

I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place.I was paying with PayPal so I changed to my credit card. Instead of it can't change my post code. Where 's ...

Newbie

I am trying to add my daughter in my family plan. We are living at the same place. But she can't because it says the we are in different place. I was paying with PayPal so I changed to my credit car...

osornios

Spotify Star

374 Views

1 replies

0 likes

Android
Other
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Unlinking Facebook account

I am (trying to) deactivate my Facebook account. I had previously created a Spotify account both through Facebook and login through my e-mail (they are apparently linked as they both show my Facebook profile picture and have the same playlists). Each...

Visitor

I am (trying to) deactivate my Facebook account. I had previously created a Spotify account both through Facebook and login through my e-mail (they are apparently linked as they both show my Facebook...

osornios

Spotify Star

585 Views

1 replies

0 likes

Account
Login
  • 585 Views
  • 1 replies
  • 0 likes

Spotify support asking for card numbers

Hey. I just contact @SpotfiyCares via twitter for report a corrupt album. They said they need to refresh my account and remove my offline devices to solve the problem. They also wants me to give my date of birth and last digits on my payment card.. I...

Regular

Hey. I just contact @SpotfiyCares via twitter for report a corrupt album. They said they need to refresh my account and remove my offline devices to solve the problem. They also wants me to give my d...

Bonsai

Roadie

2083 Views

1 replies

0 likes

Account
Security
  • 2083 Views
  • 1 replies
  • 0 likes

3333 track limit doesn't exist anymore?

Hey guys,since I use Spotify there has always been this terrible "3333-downloaded-tracks-limit".I have a playlist with ca. 3800 songs, and I think its fully downloaded. Am I the only one? Or will the activate the limit in the next update again?

Newbie

Hey guys, since I use Spotify there has always been this terrible "3333-downloaded-tracks-limit". I have a playlist with ca. 3800 songs, and I think its fully downloaded. Am I the only one? Or will...

Bonsai

Roadie

714 Views

1 replies

0 likes

  • 714 Views
  • 1 replies
  • 0 likes

Spotify Premium Free Trial

Hi there, I believe I have just activated the Spotify Premium Free Trial for 30 days upon putting my details in. I am now a bit confused as I have a "receipt" dating today in my account settings even though I am on a free trial? I just want to check ...

Casual Listener

Hi there,   I believe I have just activated the Spotify Premium Free Trial for 30 days upon putting my details in. I am now a bit confused as I have a "receipt" dating today in my account sett...

KatesHere

Community Legend

777 Views

5 replies

1 likes

Account
Free
Premium
  • 777 Views
  • 5 replies
  • 1 likes

Spotify Family - Invited Member Unable To Accept Invite

Hello,I've recently upgraded my Spotify Premium membership to Spotify Family, to accommodate my Wife's free account. She was added with no problem at first, however when I updated the payment method, it listed no other people on the account, so I've ...

Newbie

Hello, I've recently upgraded my Spotify Premium membership to Spotify Family, to accommodate my Wife's free account. She was added with no problem at first, however when I updated the payment met...

Pollypartot88

Newbie

582 Views

1 replies

0 likes

Account
Subscription
  • 582 Views
  • 1 replies
  • 0 likes