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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76103 Views

28 replies

0 likes

  • 76103 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93783 Views

9 replies

2 likes

Account
Login
  • 93783 Views
  • 9 replies
  • 2 likes

Solved!! So im bilingual

How do i change my spotify account from spañish to english?? Cant find a language setting

Casual Listener

How do i change my spotify account from spañish to english?? Cant find a language setting

Hubo

Community Legend

1254 Views

5 replies

0 likes

Free
  • 1254 Views
  • 5 replies
  • 0 likes

I'm already unsubscribe of spotify but they still get their payment from my account.

Hello! I need to stop it, because i don't want to continue with spotify, but they still get theis payment from my account, how can i stop it? can someone help me?

Newbie

Hello! I need to stop it, because i don't want to continue with spotify, but they still get theis payment from my account, how can i stop it? can someone help me?

JruffPolo

Casual Listener

317 Views

1 replies

0 likes

Account
Premium
Subscription
  • 317 Views
  • 1 replies
  • 0 likes

Facebook email change

So I changed my primary facebook email like about a week ago, and it still has not been changed in my spotify account. I already sent a contact message to spotify, but all I got back from them was to come and check answers in their help page. (Seriou...

Newbie

So I changed my primary facebook email like about a week ago, and it still has not been changed in my spotify account.    I already sent a contact message to spotify, but all I got back f...

JruffPolo

Casual Listener

327 Views

1 replies

0 likes

Account
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Problem with selection of payment method

Hi, I've a problem with the selection of the payment method. If I choose credit card, it just loads but nothing happens - like you can see in my screenshot. Anybody an idea what's wrong?

Casual Listener

Hi, I' ve a problem with the selection of the payment method. If I choose credit card, it just loads but nothing happens - like you can see in my screenshot. Anybody an idea what's wrong?

Leo2746

Casual Listener

471 Views

3 replies

0 likes

Subscription
  • 471 Views
  • 3 replies
  • 0 likes

limited premium deal

if you have a limited premium deal (i got the .99 for 3 months) and you have your music downloaded offline, will it undownload once the three months is up?

Newbie

if you have a limited premium deal (i got the .99 for 3 months) and you have your music downloaded offline, will it undownload once the three months is up?

Maxim

Spotify Star

206 Views

1 replies

0 likes

Premium
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! Add Family subscription to account

At this moment I have a premium account via XS4ALL. I want to add a Family subscription to this account, but can't find where to do this. Someone can help me?

Casual Listener

At this moment I have a premium account via XS4ALL. I want to add a Family subscription to this account, but can't find where to do this.   Someone can help me?  

a_r

Casual Listener

872 Views

5 replies

0 likes

Account
  • 872 Views
  • 5 replies
  • 0 likes

Presale code for Melanie Martinez Los Angeles

I see on the warner music site that there is a presale code via spotify but I never got a notification for it or anything. Anyone know what it is?

Casual Listener

I see on the warner music site that there is a presale code via spotify but I never got a notification for it or anything. Anyone know what it is? 

pembrey

Newbie

942 Views

4 replies

0 likes

Account
Free
Login
Other
Premium
Security
Subscription
Unlimited
  • 942 Views
  • 4 replies
  • 0 likes

Subscribed, but not getting Premium?

I accidentally deleted my app off my phone and I pay for premium but now I've re downloaded the app it's taken me to Spotify free and can't play offline. How do I get about this?

Newbie

I accidentally deleted my app off my phone and I pay for premium but now I've re downloaded the app it's taken me to Spotify free and can't play offline. How do I get about this?

200 Views

0 replies

0 likes

Premium
  • 200 Views
  • 0 replies
  • 0 likes

Dar de baja Spotify

No recuerdo mi correo donde me mandaron la contraseña entonces no puedo acceder de ninguna manera para dar el servicio de baja. Gracias

Casual Listener

No recuerdo mi correo donde me mandaron la contraseña entonces no puedo acceder de ninguna manera para dar el servicio de baja. Gracias

martini028

Newbie

1033 Views

2 replies

0 likes

  • 1033 Views
  • 2 replies
  • 0 likes

Cobrança

A Spotify cobrou duas vezes no meu cartão este mês, como faço para eles estornarem?

Newbie

A Spotify cobrou duas vezes no meu cartão este mês, como faço para eles estornarem?

Bittencourt

Spotify Star

362 Views

3 replies

0 likes

Account
  • 362 Views
  • 3 replies
  • 0 likes

Moving to another country ...

Hello everyone, I am paying pr Spotify France, but I am moving permanently.I will be living in Switzerland and working in GermanyI was wondering if my account will still be working in those countries ?Or is there a limited time period after which my ...

Newbie

Hello everyone,    I am paying pr Spotify France, but I am moving permanently. I will be living in Switzerland and working in Germany I was wondering if my account will still be working...

169 Views

0 replies

0 likes

Account
Premium
  • 169 Views
  • 0 replies
  • 0 likes

Premium upgrade credit card form

I've been attempting to upgrade to premium for the past few days to take advantage of the summer offer, but I just consistently get a loading spinner where the credit card form should be. I've tried on multiple devices/browsers/internet connections a...

Newbie

I've been attempting to upgrade to premium for the past few days to take advantage of the summer offer, but I just consistently get a loading spinner where the credit card form should be. I've tried ...

Astame

Community Legend

219 Views

1 replies

0 likes

Premium
Subscription
  • 219 Views
  • 1 replies
  • 0 likes

HACKED

Someone HACKED My other Spotify account and started using it so I changed my password but now I cant even access the account! It says its deactivated!!!!Help me please I had to create This new account and I cant contact Spotify personally so it told ...

Newbie

Someone HACKED My other Spotify account and started using it so I changed my password but now I cant even access the account! It says its deactivated!!!! Help me please I had to create This new acco...

Astame

Community Legend

286 Views

1 replies

0 likes

Security
  • 286 Views
  • 1 replies
  • 0 likes

Subscription change

Rogers, screwed up my subscription this week, how do i make sure that it's reflected in this account. My new subsciption dates should be June 23, 2016 to june 23, 2018?

Newbie

Rogers, screwed up my subscription this week, how do i make sure that it's reflected in this account. My new subsciption dates should be June 23, 2016 to june 23, 2018?

283 Views

0 replies

0 likes

Account
Subscription
  • 283 Views
  • 0 replies
  • 0 likes

Someone logged into my account - how do I see who's been using my account?

I have three devices that I can with my account but this morning a new device was able to login and play using as I was listening. I did not recognis the name (tbh I cant remeber what name showed up on my phone) Is there a way to see whos been access...

Casual Listener

I have three devices that I can with my account but this morning a new device was able to login and play using as I was listening.  I did not recognis the name (tbh I cant remeber what name s...

Ambivalence

Community Legend

35414 Views

1 replies

0 likes

Account
Security
  • 35414 Views
  • 1 replies
  • 0 likes

Random new songs and playlists not created by me

Hi, My account seems to be being used by someone else. Random songs and playlists keep on appearing without my say so. I thought of changing my password and logging out on all devices, but it doesn't accept my password anymore. I can only log in thro...

Newbie

Hi,   My account seems to be being used by someone else. Random songs and playlists keep on appearing without my say so. I thought of changing my password and logging out on all devices, but i...

223 Views

0 replies

0 likes

Account
Other
  • 223 Views
  • 0 replies
  • 0 likes

Premium Family with country issue

Hi since a month I'm triyng to get this family Premium account done and get always the same stupid remark "we cannot connact you to this account beacuse you're in a different country????? We are all 4 in the same country as well the premium account h...

Casual Listener

Hi since a month I'm triyng to get this family Premium account done and get always the same stupid remark "we cannot connact you to this account beacuse you're in a different country????? We are all ...

181 Views

0 replies

0 likes

Account
Premium
  • 181 Views
  • 0 replies
  • 0 likes

Device Password

Good morning friends!! Help me please .. Every time I try to change my device password a message that says " an error occurred while changing your password " and besides not able to exchange my old device password is no longer working ... how can I r...

Visitor

Good morning friends!! Help me please .. Every time I try to change my device password a message that says " an error occurred while changing your password " and besides not able to exchange my old d...

329 Views

0 replies

2 likes

Login
Premium
Security
Subscription
  • 329 Views
  • 0 replies
  • 2 likes

$1 promo

Hi I recently re activated my subscription because there was an offer for $1/month which had a validity of three months. How come was I charged $12.99 for this re-activation?

Newbie

Hi I recently re activated my subscription because there was an offer for $1/month which had a validity of three months. How come was I charged $12.99 for this re-activation?

198 Views

0 replies

0 likes

Subscription
  • 198 Views
  • 0 replies
  • 0 likes

Can I use more then one vodafone code on spotify

Hi, Both my and my father signed up to vodafone and we are both entitled to 1 year free spotify. I already have a spotify account have just cancelled and will apply my code once my paid period ends. My dad on the other hand doesn't use spotify. Is it...

Newbie

Hi,   Both my and my father signed up to vodafone and we are both entitled to 1 year free spotify. I already have a spotify account have just cancelled and will apply my code once my paid peri...

188 Views

0 replies

0 likes

Account
Free
Premium
  • 188 Views
  • 0 replies
  • 0 likes