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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • alberez57
  • Visitor
  • 169697 Views
  • 695 replies
  • 57 likes
  • Account
  • 169697 Views
  • 695 replies
  • 57 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1089480 Views
  • 118 replies
  • 104 likes
  • Account
  • 1089480 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 51756 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 51756 Views
  • 57 replies
  • 8 likes

Change email

Hey,I would like to change my E-Mail address but the form says that the address is already in use.Btw, the email to which I want to switch is my address for Facebook and I was connected to Spotify over Facebook in the past.Regards, Jan

  • Casual Listener
  • Hey, I would like to change my E-Mail address but the form says that the address is already in use. Btw, the email to which I want to switch is my address for Facebook and I was connected to Spotif...
  • kbrooksc
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 105 Views
  • 1 replies
  • 0 likes

Subscription

OK so i accidentally got the family plan with plus 2 members and I only wanted plus one member. I cancelled teh subscription and it says that it will end on 5/3. Am i still getting charged 19.99 for cancelling it?

  • Newbie
  • OK so i accidentally got the family plan with plus 2 members and I only wanted plus one member. I cancelled teh subscription and it says that it will end on 5/3. Am i still getting charged 19.99 for ...
  • kbrooksc
  • Community Legend
  • 69 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 69 Views
  • 1 replies
  • 0 likes

I've been paying for Spotify each month but I don't think I have an account?

I get charged each month for Spotify premium and I've been too lazy to do anything about it until now. I've tried to log in with my email address that PayPal is sending me the recipt on but it says there is no account with that email. How do I cancel...

  • Visitor
  • I get charged each month for Spotify premium and I've been too lazy to do anything about it until now. I've tried to log in with my email address that PayPal is sending me the recipt on but it says t...
  • kbrooksc
  • Community Legend
  • 75 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 75 Views
  • 1 replies
  • 0 likes

Trying to cancel

Spotify says that I'm subscribed as premium and will be charged again, but that I have to cancel through Apple ID.Apple ID says that my spotify subscription expired three months ago.I cannot find any other way to cancel my subscription.As my partner ...

  • Newbie
  • Spotify says that I'm subscribed as premium and will be charged again, but that I have to cancel through Apple ID. Apple ID says that my spotify subscription expired three months ago. I cannot find...
  • kbrooksc
  • Community Legend
  • 80 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 80 Views
  • 1 replies
  • 0 likes

Reset my account

Hello! Please reset my devices.

  • Newbie
  • Hello! Please reset my devices.
  • kbrooksc
  • Community Legend
  • 77 Views
  • 1 replies
  • 0 likes
  • Account
  • 77 Views
  • 1 replies
  • 0 likes

Very pissed off customer

My account was hacked and i dont know how and all of my personal information is at risk and this customer service team sucks at making their customers feel important. I want to be contacted immediately. This is a pretty serious problem.

  • Music Fan
  • My account was hacked and i dont know how and all of my personal information is at risk and this customer service team sucks at making their customers feel important. I want to be contacted immediate...
  • jean3601
  • Community Legend
  • 324 Views
  • 22 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 324 Views
  • 22 replies
  • 0 likes

Credit card debits twice a month

I am being charged on the same credit card twice per month at $11.99 per payment. Can you please advise? Perhaps we have signed up twice accidentally? Hughesrus - Jann

  • Casual Listener
  • I am being charged on the same credit card twice per month at $11.99 per payment.   Can you please advise?   Perhaps we have signed up twice accidentally?   Hughesrus  - Jann &nb...
  • hughesrus
  • Casual Listener
  • 114 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 114 Views
  • 2 replies
  • 0 likes

Cafe Use with OneMusic Hospitality Licence

We have been advised by one of our Suppliers that it is acceptable to use Spotify in our Cafe, if we have purchased a OneMusic NZ Hospitality Licence. Can you please confirm if this is acceptable? Kind regardsPaul.

  • Casual Listener
  • We have been advised by one of our Suppliers that it is acceptable to use Spotify in our Cafe, if we have purchased a OneMusic NZ Hospitality Licence. Can you please confirm if this is acceptable? &...
  • FNAKL37
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

3 month offer

My friends got an offer that It allows them to pay spotify 0,99 cents for 3 months, how i can get this offer?

  • Newbie
  • My friends got an offer that It allows them to pay spotify 0,99 cents for 3 months, how i can get this offer?
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes

Set Device Password Help

I'm trying to set a password on my Spotify as my account has been set up through Facebook and I can't log in on my media player without a user name and password. Spotify keeps telling me that it can't send a password to my email address as there is n...

  • Visitor
  • I'm trying to set a password on my Spotify as my account has been set up through Facebook and I can't log in on my media player without a user name and password. Spotify keeps telling me that it can'...
  • osornios
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 119 Views
  • 1 replies
  • 0 likes

Someone stole my account

Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email address or the password for the account I don't know a...

  • Casual Listener
  • Someone stole my facebook linked account. I apparently left the login credentials in the cookies for another computer and someone from germany kept on logging and deleting my playlists. The email add...
  • lokix
  • Casual Listener
  • 394 Views
  • 6 replies
  • 0 likes
  • Login
    Other
    Premium
    Security
  • 394 Views
  • 6 replies
  • 0 likes

Solved!! Subscription changed

I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can someone explain how that is legal? How can they cha...

  • Newbie
  • I was using spotfy student which is 4.99+tax for a while, but I just now realised that in September of 2015, Spotify automatically changed my subscription to 9.99+tax or back to regular premium. Can ...
  • osornios
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Reopening closed account

Hi everyone!I closed my account because I thought I wasn't using it enough..but I miss it already!I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify doesn't work when I try to create an account it says emai...

  • Newbie
  • Hi everyone! I closed my account because I thought I wasn't using it enough..but I miss it already! I had linked My fb to it but now when I try to log in, UT takes me to a page that says spotify do...
  • osornios
  • Spotify Star
  • 567 Views
  • 1 replies
  • 1 likes
  • Account
  • 567 Views
  • 1 replies
  • 1 likes

Deactivated facebook

I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want to have to deactivate this account and start all ove...

  • Newbie
  • I deactivated my facebook. In order to use my current profile on my phone, it forces me to reactivate my facebook. I try to change my login info here but it forces me back to facebook. I don't want t...
  • osornios
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Subscription changed but I don't recall asking for it.

Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it wouldn't let me play anything, it kept skipping all son...

  • Casual Listener
  • Hi, I've noticed today, 19/4/2016, that my subscription has changed to the Free version. Yesterday I am sure I was on the premium plan as I was playing music through a sonos player, but today it woul...
  • aiellas
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 176 Views
  • 2 replies
  • 0 likes

Account is being compromised. Need help

I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help.Got an email that my account email was changed, but I didn't do it. Luckily I can still access my account via Facebook. I opened the app on my phone w...

  • Newbie
  • I've emailed, filled out a webform and tweeted the support account. It's been over an hour. No help. Got an email that my account email was changed, but I didn't do it. Luckily I can still access ...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • Security
  • 125 Views
  • 1 replies
  • 0 likes

Email address has been changed! ?hacked

The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!

  • Casual Listener
  • The email on my profile has been changed and I cannot change it back. I have contacted, but the online form has sent the confirmation to the altered email address. Please help!
  • LordRollin
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 434 Views
  • 1 replies
  • 0 likes

Only Family Plan offer showing

I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without my playlists and preiumum for over a week now and Sp...

  • Newbie
  • I was on student and then they would not renew my id. So I am forced to go to the 9.99 a month. When I log in, all I see is the student offer and family plan. Where is the 9.99? I have been without m...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Spotify and Facebook email problems

Hello, hopefully this won't be too confusing for you guys to help me with! So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is the account I actually use with all my playlists on it which is...

  • Casual Listener
  • Hello, hopefully this won't be too confusing for you guys to help me with!  So I appear to have two accounts, one is my facebook account that I can log in with my email address and one is t...
  • Jake
  • Roadie
  • 573 Views
  • 5 replies
  • 0 likes
  • Account
    Login
  • 573 Views
  • 5 replies
  • 0 likes

Cards not being accepted

I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected as both cards were cancelled. I logged on and tried...

  • Casual Listener
  • I recently lost my debit and credit cards, so when the next month's payment was due to be taken, I got an email from Spotify saying they hadn't been able to take the payment, which is to be expected ...
  • osornios
  • Spotify Star
  • 222 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 222 Views
  • 7 replies
  • 0 likes

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