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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • jacobburgo
  • Newbie
  • 305909 Views
  • 870 replies
  • 98 likes
  • Account
  • 305909 Views
  • 870 replies
  • 98 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1140065 Views
  • 119 replies
  • 107 likes
  • Account
  • 1140065 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 81157 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 81157 Views
  • 64 replies
  • 9 likes

No cambio de Free a Premium

Acabo de pagar 9.99 Euros en la promoción que acaba de sacar Spotify de 3 meses de premium por 9.99. Pues bien, acabo de realizar el pago y no se me cambia habiendo realizado todos los pasos que me ponian en la sección "ayuda". O me devuelven el dine...

  • Newbie
  • Acabo de pagar 9.99 Euros en la promoción que acaba de sacar Spotify de 3 meses de premium por 9.99. Pues bien, acabo de realizar el pago y no se me cambia habiendo realizado todos los pasos que me p...
  • osornios
  • Spotify Star
  • 169 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 169 Views
  • 4 replies
  • 0 likes

New Family plan no support.

Hola, Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio. Tengo que renovar primer día del mes, si no es posible, dime darse de baja, no es que no puedo suscrimirme a es...

  • Newbie
  • Hola,   Me ha sido actualizar mi familia de la cuenta corriente tiene 5 miembros de 14,99 y me dice que ahora no hay apoyo para este cambio.   Tengo que renovar primer día del mes, si n...
  • osornios
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family on prepaid subscription

Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you

  • Casual Listener
  • Hi there, I've a prepaid premium subscription until next 16 Feb 2017 but I'm interested now on a Spotify Family. Can I subscribe with my family? What happen to my prepaid months? Thank you
  • Maxim
  • Spotify Star
  • 2245 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2245 Views
  • 3 replies
  • 0 likes

If I get Premium subscription, can I use Spotify without any problem in an unavailable country?

Spotify isn't available in my country, but I've been using it with vpn for some months. Sometimes Spotify disconnects me and I haven't access to Spotify app in my Samsung phone. I want to pay for Premium subscription, but will my location be a proble...

  • Regular
  • Spotify isn't available in my country, but I've been using it with vpn for some months. Sometimes Spotify disconnects me and I haven't access to Spotify app in my Samsung phone.   I want to pa...
  • osornios
  • Spotify Star
  • 248 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 248 Views
  • 3 replies
  • 0 likes

"30 day free trail" email.

After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this problem is there anyway to actually get this 30 day fre...

  • Newbie
  • After starting my 7 day free trail i recieved an email asking if i wanted to try spotify for 30 days for free. When you click on the link suprise suprise it dosent work. Has anyone else had this prob...
  • 78 Views
  • 0 replies
  • 0 likes
  • 78 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Student

Hi, I'm enroll and I'm not able to make my account as a student. The system can verify, is there any other way to do this?

  • Casual Listener
  • Hi, I'm enroll and I'm not able to make my account as a student. The system can verify, is there any other way to do this?
  • Dayan1224
  • Casual Listener
  • 144 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 144 Views
  • 2 replies
  • 0 likes

Spotify premium 99 cent

Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian).Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros.The thing i can't understand is why he pays less than me, and...

  • Newbie
  • Hi, I love Spotify and I'm using it for a year, so I paid something like 120 euros (I'm italian). Today my brother decided to join Spotify, so he has a three months subscription, 0.99 euros. The th...
  • user-removed
  • Not applicable
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 133 Views
  • 1 replies
  • 0 likes

Premuim account - cannot select high quality streamin. OSX 10.11.1 Capitan

Hello, I pay for spotify premium but there is a bug in the software when using Mac OSX 10.11.1 CapitanI cannot flick the switch for high quality (see screenshot) It won´t move.This needs to be fixed ASAP. I was previously having messages from Spotify...

Screen Shot 2016-05-04 at 10.27.41.png
  • Casual Listener
  • Hello, I pay for spotify premium but there is a bug in the software when using Mac OSX 10.11.1 Capitan I cannot flick the switch for high quality (see screenshot) It won´t move. This needs...
  • kingbudgie
  • Casual Listener
  • 156 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 156 Views
  • 2 replies
  • 0 likes

Solved!! How do i "upgrade" from the 30 family plan to the cheaper family plan?

As stated in the title, How do i "upgrade" from the 30 family plan to the cheaper family plan?Need help!!! They asked me to contact the customer service and also put it here for other people references.

  • Newbie
  • As stated in the title, How do i "upgrade" from the 30 family plan to the cheaper family plan? Need help!!!   They asked me to contact the customer service and also put it here for other...
  • mapuya19
  • Community Legend
  • 450 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 450 Views
  • 1 replies
  • 1 likes

Premium not working

I have premium and it works on my laptop but not on my iphone

  • Newbie
  • I have premium and it works on my laptop but not on my iphone
  • mapuya19
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Can i still use Spotify Family ?

So i canceled my spotify family today but on my Subscription page it says i can still use it until 7/22/2016. So my question is, can i still use spotify family ? Sorry for my bad english

  • Regular
  • So i canceled my spotify family today but on my Subscription page it says i can still use it until 7/22/2016.  So my question is, can i still use spotify family ?  Sorry for my bad englis...
  • mapuya19
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 259 Views
  • 1 replies
  • 0 likes

Premium Issue and Linking Issue

So I am having two problems. One is a problem of privacy and the other of subscription. First, somehow, someone got my Spotify information and consistently uses it on PS4. I don't even own a PS4 nor do I know anyone who does. I've changed my password...

  • Visitor
  • So I am having two problems. One is a problem of privacy and the other of subscription.   First, somehow, someone got my Spotify information and consistently uses it on PS4. I don't even own a...
  • mapuya19
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Can't get the new spotify family

Hey, at the moment i've got the old family subscription with 3 extra members. Now i want to change to the new model, so that i have to pay only 14,99 per month. If i try to change, it says that changing my subscription isn't supported. What can I do?

  • Gig Goer
  • Hey,   at the moment i've got the old family subscription with 3 extra members. Now i want to change to the new model, so that i have to pay only 14,99 per month. If i try to change, it says t...
  • Ztirom
  • Gig Goer
  • 272 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 272 Views
  • 4 replies
  • 0 likes

Solved!! No Option to Add Family Member

I don't see an option to add any additional family members. The only option I am given is to replace my existing family member. Anyone else seeing this?

  • Visitor
  • I don't see an option to add any additional family members.  The only option I am given is to replace my existing family member.  Anyone else seeing this?
  • MaryS
  • Roadie
  • 1252 Views
  • 17 replies
  • 1 likes
  • Account
    Subscription
  • 1252 Views
  • 17 replies
  • 1 likes

Spotify premium family in the same house?

Hi, how I can do if my sister is in other house with the premium family? Its necessary the 5 acounts in the same house or in the same wifi conecction?

  • Newbie
  • Hi, how I can do if my sister is in other house with the premium family? Its necessary the 5 acounts in the same house or in the same wifi conecction?
  • MaryS
  • Roadie
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium
  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for 3 month for 15$ doesn't work

Hi !So my sister tried to buy the Summer offer, of getting 3 month of spotify for 15$But when she goes to the page or hear the Add which gives the offer, and press the link it says:"Unfortunately you are ineligible for the offer you were looking for....

  • Newbie
  • Hi ! So my sister tried to buy the Summer offer, of getting 3 month of spotify for 15$ But when she goes to the page or hear the Add which gives the offer, and press the link it says: "Unfortuna...
  • user-removed
  • Not applicable
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Im super pissed of that my account was accessed by someone else when I never gave out my password

Im super pissed of that my account was accessed by someone else when I never gave out my password, I never gave it out, someone access my account and caused a super big inconvince im seriously thinking about cancelling my service now because of this

  • Newbie
  • Im super pissed of that my account was accessed by someone else when I never gave out my password, I never gave it out, someone access my account and caused a super big inconvince im seriously thinki...
  • user-removed
  • Not applicable
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
  • 139 Views
  • 1 replies
  • 0 likes

I don't receive the mail to get a password

Hello, I usually use spotify with my facebook account on my windows pc. I'd like to use it on another device, so i try to get a password and I should receive a mail to configure that new password. I tried 4 times, yesterday and today (as seen on the ...

  • Casual Listener
  • Hello,   I usually use spotify with my facebook account on my windows pc. I'd like to use it on another device, so i try to get a password and I should receive a mail to configure that new pas...
  • soph64k
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • Premium
  • 172 Views
  • 2 replies
  • 0 likes

Ich kann keine spotify Karten mehr einlösen

Ich habe mir eine spotify Karte gekauft und kann sie nicht einlösen !!! Was kann ich mach ??

  • Newbie
  • Ich habe mir eine spotify Karte gekauft und kann sie nicht einlösen !!! Was kann ich mach ??
  • 358 Views
  • 0 replies
  • 0 likes
  • Spotify Karten
  • 358 Views
  • 0 replies
  • 0 likes

Spotify account hacked

My spotify account has been hacked and I can't change my password anymore since the hacker changed my email and password. The only I can log in into spotify is now via Facebook.

  • Newbie
  • My spotify account has been hacked and I can't change my password anymore since the hacker changed my email and password. The only I can log in into spotify is now via Facebook. 
  • user-removed
  • Not applicable
  • 266 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 266 Views
  • 5 replies
  • 0 likes