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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8626 Views
  • 1 replies
  • 9 likes
  • Security
  • 8626 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477147 Views
  • 979 replies
  • 111 likes
  • Account
  • 477147 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209619 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209619 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119643 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119643 Views
  • 72 replies
  • 12 likes

Premium Abo

Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode. Bekomme immer diese Fehlermeldung. Karte ist weder abgelaufe...

  • Newbie
  • Ups, Deine Karte oder Dein Zahlungsanbieter scheinen einen schlechten Tag zu haben. Keine Sorge, die Karte wurde nicht belastet. Versuchs noch mal oder verwende eine andere Zahlungsmethode.   ...
  • 315 Views
  • 0 replies
  • 1 likes
  • Premium
  • 315 Views
  • 0 replies
  • 1 likes

Solved!! Paid twice for Premium but I continue in Free

Hi, Yesterday I paid for premium by first time and now I've paid it again. I've tested everything: install the app, change the pwd, i've tried to acces with my spotify user and with my facebook account. I continue in free account. Please help!

  • Casual Listener
  • Hi,    Yesterday I paid for premium by first time and now I've paid it again.   I've tested everything: install the app, change the pwd, i've tried to acces with my spotify user an...
  • vanytu
  • Casual Listener
  • 602 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 602 Views
  • 5 replies
  • 0 likes

Solved!! How many offline devices can I have on a premium family subscxription?

Hi, There are 4 of us, all on the premium family account. Question is, do we have 3 devices for offline music each, or is it 3 devices between the 4 of us? Thanks

  • Newbie
  • Hi,   There are 4 of us, all on the premium family account.  Question is, do we have 3 devices for offline music each, or is it 3 devices between the 4 of us?   Thanks
  • MattSuda
  • Spotify Star
  • 579 Views
  • 2 replies
  • 0 likes
  • Premium
  • 579 Views
  • 2 replies
  • 0 likes

Early payment

Is there any way I can pay my premium bill early?

  • Newbie
  • Is there any way I can pay my premium bill early?
  • Bittencourt
  • Spotify Star
  • 1181 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1181 Views
  • 1 replies
  • 1 likes

I want to LINK a new Facebook account.

Hello guys sup. I want link my (new) facebook account. But, i have no option in spotify pc/website "settings" to do this.Can u help me?I want to change my login account too.Thank you.

  • Visitor
  • Hello guys sup. I want link my (new) facebook account. But, i have no option in spotify pc/website "settings" to do this. Can u help me? I want to change my login account too. Thank you.
  • user-removed
  • Not applicable
  • 352 Views
  • 4 replies
  • 0 likes
  • Account
  • 352 Views
  • 4 replies
  • 0 likes

Solved!! PREMIUM TO FAMILY.. help

Hello.I was a premium member and I just upgraded to Spotify Family. I added my brother and he was already a premium member. Will his first premium subscription be automatic cancelled so only debits on my account the value or will Spotify make him pay...

  • Casual Listener
  • Hello. I was a premium member and I just upgraded to Spotify Family. I added my brother and he was already a premium member. Will his first premium subscription be automatic cancelled so only debits...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family problem!

Can someone please help me with this. I have Spotify family and can only play music on one device at one time. Whenever my wife uses it on her phone then my music cuts off. So annoying!!! I'll be driving to work using Spotify in my car and then it wi...

  • Regular
  • Can someone please help me with this. I have Spotify family and can only play music on one device at one time. Whenever my wife uses it on her phone then my music cuts off. So annoying!!! I'll be dri...
  • Bittencourt
  • Spotify Star
  • 708 Views
  • 8 replies
  • 0 likes
  • Account
  • 708 Views
  • 8 replies
  • 0 likes

Solved!! cannot subscribe

Looks like this is the only way to get in touch with customer support? Please sort my subscription out.

  • Casual Listener
  • Looks like this is the only way to get in touch with customer support? Please sort my subscription out. 
  • benwill2808
  • Casual Listener
  • 273 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 2 replies
  • 0 likes

Someone allegedly logged into my account.

Ok , I have been sitting here getting interruption after I interruption to my music. I have changed passwords twice and "logged everyone out" multiple times. I do not think anyone is really logged in, I think there is a flaw in your service. How do I...

  • Casual Listener
  • Ok , I have been sitting here getting interruption after I interruption to my music. I have changed passwords twice and "logged everyone out" multiple times. I do not think anyone is really logged in...
  • zigybean
  • Casual Listener
  • 236 Views
  • 4 replies
  • 0 likes
  • Other
  • 236 Views
  • 4 replies
  • 0 likes

Solved!! How do I cancel premium to sign up as a student?

I had a free Spotify account, and I meant to sign up for premium student, but accidentally signed up for the wrong one. How do I cancel it and redo it? I tried to sign up for the student one right before, but it says my credientials are associated wi...

  • Newbie
  • I had a free Spotify account, and I meant to sign up for premium student, but accidentally signed up for the wrong one. How do I cancel it and redo it? I tried to sign up for the student one right be...
  • osornios
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 331 Views
  • 1 replies
  • 0 likes

Change premium to my other account

I want to change the premium I paid to my other account where I have the playlists, how can I do?

  • Newbie
  • I want to change the premium I paid to my other account where I have the playlists, how can I do?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Change account type (Facebook to Spotify)

Hi, I am a Spotify Free user, subscribed using my Facebook Account. I would like to change the account type to separate Facebook from Spotify. Is it possible? If you can not do it directly, can you delete the current account to register a new one wit...

  • Newbie
  • Hi,  I am a Spotify Free user, subscribed using my Facebook Account. I would like to change the account type to separate Facebook from Spotify.   Is it possible?   If you can...
  • Maxim
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Account
  • 331 Views
  • 1 replies
  • 0 likes

408 - NOT ABROAD

Hi guys, just brought a samsung s7, I have premium and it was working fine on my old phone . First time I tried to log in I got "408". I am still in Australia and that is my billing address. I havent been able to log in for 2 days. I cant get into an...

  • Casual Listener
  • Hi guys, just brought a samsung s7, I have premium and it was working fine on my old phone . First time I tried to log in I got "408". I am still in Australia and that is my billing address. I havent...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • Login
  • 170 Views
  • 1 replies
  • 0 likes

Transfer playlists from my old account

Hello Guys, I need help transfering my playlists from my old account to the new one. I have a lot of playlists, so drag and drop to the desktop is not an option, that would require a lot of time.I already filled the Support Contact Form, but I haven'...

  • Casual Listener
  • Hello Guys, I need help transfering my playlists from my old account to the new one. I have a lot of playlists, so drag and drop to the desktop is not an option, that would require a lot of time. ...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 142 Views
  • 1 replies
  • 0 likes

Family Account - already existing accounts

Hello, ist it possible to add an already existing premium account from a family member to my family account?Or do they have to make a new account? If this is possible, how? Thank in advance

  • Newbie
  • Hello,   ist it possible to add an already existing premium account from a family member to my family account? Or do they have to make a new account?   If this is possible, how? &nbsp...
  • osornios
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Single Payment Spotify Family

Hi there, I was wondering if it's correct paying 119,88€ for the Spotify Family plan when choosing single payment? Or is it just for the standard premium account? The position of the box for single payment is a bit confusing... does anyone have any c...

Bildschirmfoto 2016-05-26 um 13.16.42.png
  • Visitor
  • Hi there,   I was wondering if it's correct paying 119,88€ for the Spotify Family plan when choosing single payment? Or is it just for the standard premium account? The position of the box for...
  • osornios
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium
  • 248 Views
  • 1 replies
  • 0 likes

Family account: I can not redeem code, due to spotify saying i live in another country

Hi. My daughter has tried to register with the family account invitation i sent her and it was denied. State that she was not resgistered in the same country as me.Spotify clearly has her as living in the USA when she does not. I will state that she ...

  • Newbie
  • Hi.   My daughter has tried to register with the family account invitation i sent her and it was denied. State that she was not resgistered in the same country as me. Spotify clearly has her ...
  • osornios
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Login
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

2 accounts, 1 with forgotten password mail

I have got 2 accounts, 1 with Facebook and 1 with an email where i've forgotten my passwords (the email password and the spotify password). The forra account si free, the second one is full, with payment with paypal. I would like to have only one acc...

  • Newbie
  • I have got 2 accounts, 1 with Facebook and 1 with an email where i've forgotten my passwords (the email password and the spotify password). The forra account si free, the second one is full, with pay...
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Upgraded and then downgraded

Hi, I was just browsing through the Spotify site and I saw a post 3 months for 0,99 but that didn't count for me, so I accidentaly clicked an upgrade (family) and then I downgraded back to premium immediately. now my question is will I be charged 3 t...

  • Newbie
  • Hi,    I was just browsing through the Spotify site and I saw a post 3 months for 0,99 but that didn't count for me, so I accidentaly clicked an upgrade (family) and then I downgraded bac...
  • osornios
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 218 Views
  • 1 replies
  • 0 likes

cerrar cuenta de spotify

Por favor nesesito cerrar mi cuenta de spotify por favor ayudenme

  • Casual Listener
  • Por favor nesesito cerrar mi cuenta de spotify por favor ayudenme
  • osornios
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
  • 324 Views
  • 1 replies
  • 0 likes