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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 415001 Views
  • 965 replies
  • 108 likes
  • Account
  • 415001 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1181658 Views
  • 119 replies
  • 116 likes
  • Account
  • 1181658 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 102170 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 102170 Views
  • 68 replies
  • 10 likes

Deleting an account when you don't have the password or email.

I have two spotify accounts, one I have the username for, but not the email or the password. I can't cancel using the online portal as I cannot login. How else can I cancel?

  • Newbie
  • I have two spotify accounts, one I have the username for, but not the email or the password. I can't cancel using the online portal as I cannot login. How else can I cancel?
  • user-removed
  • Not applicable
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Re-downloading Re-downloading Re-downloading

I've been a.paying customer of Spotify Premium for several months. Now I have to download my list AGAIN! Your FAC page said I have to reinstall. Wont I lose all my lists if I do? FIX THIS PROBLEM or I'M FINISHED WITH SPOTIFY!

  • Regular
  • I've been a.paying customer of Spotify Premium for several months. Now I have to download my list AGAIN! Your FAC page said I have to reinstall. Wont I lose all my lists if I do? FIX THIS PROBLEM or ...
  • user-removed
  • Not applicable
  • 479 Views
  • 12 replies
  • 0 likes
  • Premium
  • 479 Views
  • 12 replies
  • 0 likes

Subscribed to Premium (3 months free) today but did not get starbucks bonus 125 stars

Please add this. i received the email for this but my account did not show this. I have the unique code. Please apply this to my account.

  • Newbie
  • Please add this. i received the email for this but my account did not show this.   I have the unique code.   Please apply this to my account.    
  • MaryC1
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 173 Views
  • 1 replies
  • 0 likes

Forgot payment

Hi! I tried to apply for premium last May 1 thru online banking but i forgot to pay til today. Can i still pay for it or should i make another transaction?

  • Newbie
  • Hi! I tried to apply for premium last May 1 thru online banking but i forgot to pay til today. Can i still pay for it or should i make another transaction?
  • MaryC1
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 188 Views
  • 1 replies
  • 0 likes

Linking Facebook to my new acocunt

Hi there!I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up facebook? ThanksMelina

  • Casual Listener
  • Hi there! I've just created a new account with my Rogers service but I am unable to connect my Facebook to it as it was used to create my old free account. How can I delete my old account to free up...
  • user-removed
  • Not applicable
  • 327 Views
  • 6 replies
  • 1 likes
  • Account
  • 327 Views
  • 6 replies
  • 1 likes

Solved!! Starbucks Free Trial Offer

I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error: "Oops! Something went wrong, please try again or check out our help area" I've tried all the suggestions I've seen so far, including just tr...

  • Casual Listener
  • I'm trying to redeem my Starbucks rewards free trial, but after I put in my card information I get the error:   "Oops! Something went wrong, please try again or check out our help area" ...
  • Lizmartin007
  • Casual Listener
  • 1131 Views
  • 10 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 1131 Views
  • 10 replies
  • 0 likes

Cant connect my spotify account with my rogers phone number.

Whenever I correctly enter my information for my spotify account to complete activation it says "Spotify is unavailable at the moment please try again later". Ive been at this for 5 days. Whats going on?

  • Newbie
  • Whenever I correctly enter my information for my spotify account to complete activation it says "Spotify is unavailable at the moment please try again later". Ive been at this for 5 days. Whats going...
  • MelinaDZ
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 200 Views
  • 1 replies
  • 0 likes

Downgrade from family possbile ?

It's possible to downgrade from family (I + 3 persons) to family ( I + 2 persons) ?

  • Newbie
  • It's possible to downgrade from family (I + 3 persons) to family ( I + 2 persons) ?
  • user-removed
  • Not applicable
  • 224 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 224 Views
  • 2 replies
  • 0 likes

Charged twice

This month I was charged the $9.99 for the subscription as expected but then I was charged an extra $13.13 and I don't know what for.. I did not receive any emails or receipts addressing what the $13.13 was for. I cancelled Spotify last month (or so ...

  • Newbie
  • This month I was charged the $9.99 for the subscription as expected but then I was charged an extra $13.13 and I don't know what for.. I did not receive any emails or receipts addressing what the $13...
  • user-removed
  • Not applicable
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
    Security
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes

Solved!! Upgrading free trial membership to family

I am currently using the free 3 month membership from Starbucks and am interested in a family plan. Would I lose my free 3 months membership?

  • Casual Listener
  • I am currently using the free 3 month membership from Starbucks and am interested in a family plan. Would I lose my free 3 months membership?
  • MaryS
  • Roadie
  • 783 Views
  • 3 replies
  • 0 likes
  • Free
  • 783 Views
  • 3 replies
  • 0 likes

Student Price only for college students?

Im a high school senior and heard the ad about the student price for Spotify premium multiple times, last night I finally decided to go for it and get premium. It asked for my credit card info and I input it into the system, and then the next page as...

  • Newbie
  • Im a high school senior and heard the ad about the student price for Spotify premium multiple times, last night I finally decided to go for it and get premium. It asked for my credit card info and I ...
  • Maxim
  • Spotify Star
  • 826 Views
  • 1 replies
  • 0 likes
  • Premium
  • 826 Views
  • 1 replies
  • 0 likes

Accidentally deleted my songs

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing. Thanks in advance!

  • Casual Listener
  • Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing.   T...
  • Shake-a-Hoof
  • Roadie
  • 338 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 338 Views
  • 2 replies
  • 0 likes

Can't log in with Facebook on Desktop or App

Hi, since yesterday I cannot log in anymore with my facebook account to Spotify app or desktop version.Everytime there is the error code 3 and it says that my data is wrong.I tried putting my log in info in seperatly without using the "log in with fa...

  • Music Fan
  • Hi,   since yesterday I cannot log in anymore with my facebook account to Spotify app or desktop version. Everytime there is the error code 3 and it says that my data is wrong. I tried put...
  • MaryS
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 169 Views
  • 1 replies
  • 0 likes

Unable to order Premium Subscription

Hello, I am unable to order the Premium Subscription. Boku Customer Support told me that I have two unpaid Premium Accounts, maybe that is why I can not order a new one. Can you please delete these two unpaid Premium Accounts and I will order a new P...

  • Newbie
  • Hello,   I am unable to order the Premium Subscription. Boku Customer Support told me that I have two unpaid Premium Accounts, maybe that is why I can not order a new one.   Can you ple...
  • MaryS
  • Roadie
  • 364 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 364 Views
  • 4 replies
  • 0 likes

Payment information update problems

I'm trying to update my payment information but it's not letting me. it wants to check that im a student but im not anymore. i dont care about paying full price. but is there a button or option to say that im no longer a student.

  • Newbie
  • I'm trying to update my payment information but it's not letting me. it wants to check that im a student but im not anymore. i dont care about paying full price. but is there a button or option to sa...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 162 Views
  • 1 replies
  • 0 likes

Deregister payment option for an old account from a past friend

So, a previously close friend and I love Spotify, I had it, showcased it to him, he loved it. We had a deal setout, where essentially I would pay his spotify bill in return. Now I havent talked to him in a while and having cleared my credit card debt...

  • Newbie
  • So, a previously close friend and I love Spotify, I had it, showcased it to him, he loved it. We had a deal setout, where essentially I would pay his spotify bill in return. Now I havent talked to hi...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled Family Plan Package

Hello!I have a problem related to my country. Normally, I was living in Turkey and using Spotify there, and I have purchased Premium package there. I have been living in the UK for 4 months and I've been using a family plan premium package with someo...

  • Casual Listener
  • Hello! I have a problem related to my country. Normally, I was living in Turkey and using Spotify there, and I have purchased Premium package there. I have been living in the UK for 4 months and I'v...
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 312 Views
  • 1 replies
  • 0 likes

Cannot listen on multiple devices

Hello, I have a spotify family account, when I send the link to a family member, and they try to log in, it says they are already logged in, and we cannot all use the account at the same time.

  • Newbie
  • Hello, I have a spotify family account, when I send the link to a family member, and they try to log in, it says they are already logged in, and we cannot all use the account at the same time.&n...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • Account
  • 133 Views
  • 1 replies
  • 0 likes

Accidentally deleted my songs from my playlist

Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing. Thanks in advance!

  • Casual Listener
  • Hi, I was wondering how many songs I had so I added all of them into a playlist and I accidentaly deleted all of them. Is there any way I can recover them back? I have about 1,500 missing.   T...
  • user-removed
  • Not applicable
  • 796 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 796 Views
  • 5 replies
  • 0 likes

Solved!! Login issue - error code 3

Hi guys, I can log in to my user account at spotify.com, but when I try to log in to the app on PC or Andorid, or using the web player, I'm getting error code 3: incorrect username or password. I'm using FB to log in. When I want to reset password it...

  • Newbie
  • Hi guys, I can log in to my user account at spotify.com, but when I try to log in to the app on PC or Andorid, or using the web player, I'm getting error code 3: incorrect username or password. &nbs...
  • user-removed
  • Not applicable
  • 2016 Views
  • 2 replies
  • 0 likes
  • Login
  • 2016 Views
  • 2 replies
  • 0 likes