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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • facemat
  • Newbie
  • 154160 Views
  • 174 replies
  • 12 likes
  • Account
    Free
  • 154160 Views
  • 174 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10508 Views
  • 3 replies
  • 9 likes
  • Security
  • 10508 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 505282 Views
  • 985 replies
  • 112 likes
  • Account
  • 505282 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124229 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124229 Views
  • 74 replies
  • 12 likes

Multiple playing devices

I noticed earlier when i was using my spotify on my desktop, that it was playing on my phone as well....how do i make it not do that?I was able to change the track and volume on the deaktop with my phone spotify app.....

  • Casual Listener
  • I noticed earlier when i was using my spotify on my desktop, that it was playing on my phone as well....how do i make it not do that? I was able to change the track and volume on the deaktop with my...
  • user-removed
  • Not applicable
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium
  • 149 Views
  • 1 replies
  • 0 likes

Unhelpful

This is in regards to my first post for help which can be found on my profile, my profile name is MasterYi21. I got a response from an admin, I'm assuming it was an admin or someone who works for the company since they responded to my help message on...

  • Casual Listener
  • This is in regards to my first post for help which can be found on my profile, my profile name is MasterYi21. I got a response from an admin, I'm assuming it was an admin or someone who works for the...
  • MasterYi21
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 2 replies
  • 0 likes

Solved!! 3 months for 9.99$ prepaid card?

Will I get 3 months if I buy a prepaid card for spotify with a value of 9.99$ with this 9.99$ for 3 months deal?

  • Casual Listener
  • Will I get 3 months if I buy a prepaid card for spotify with a value of 9.99$ with this 9.99$ for 3 months deal?
  • Nico
  • Community Legend
  • 725 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 725 Views
  • 3 replies
  • 0 likes

Artist username subscription

Hey guys, I would like to register my band PALMSY on Spotify as an artist. But when we register the username (PALMSY) he said it's unavaible. There is no name like PALMSY on Spotify so how can I fix the username what we need? Hope you guys can help m...

  • Casual Listener
  • Hey guys,     I would like to register my band PALMSY on Spotify as an artist. But when we register the username (PALMSY) he said it's unavaible. There is no name like PALMSY on Spotify ...
  • Maxim
  • Spotify Star
  • 1464 Views
  • 5 replies
  • 0 likes
  • Account
  • 1464 Views
  • 5 replies
  • 0 likes

log off

I need someone logged out of my Spotify account please please. thank you !!

  • Newbie
  • I need someone logged out of my Spotify account please please. thank you !!
  • user-removed
  • Not applicable
  • 117 Views
  • 1 replies
  • 0 likes
  • Login
  • 117 Views
  • 1 replies
  • 0 likes

Account hacked

My spotify account has been hacked.They changed my email and password. I can only access it via my Facebook account.Please solve itPlease contact me via tangxutao@hotmail.com.

  • Newbie
  • My spotify account has been hacked. They changed my email and password. I can only access it via my Facebook account. Please solve it Please contact me via tangxutao@hotmail.com.  
  • user-removed
  • Not applicable
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 212 Views
  • 2 replies
  • 0 likes

SoulDeceiver's latest album just disappeared

Help! The latest album from Souldeceiver has vanished from the bands page https://open.spotify.com/artist/2FdxnNop2fGGiaDbszPUOB When I search for the album 'New Nation' I can see it but it won't allow plays. https://open.spotify.com/album/6UEREN5Lgc...

  • Newbie
  • Help!   The latest album from Souldeceiver has vanished from the bands page https://open.spotify.com/artist/2FdxnNop2fGGiaDbszPUOB     When I search for the album 'New Nation...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Other
  • 138 Views
  • 1 replies
  • 0 likes

Cancel

I need to cancel my service please!

  • Casual Listener
  • I need to cancel my service please!
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 124 Views
  • 1 replies
  • 0 likes

Cancel

I never Ed to cancel my service

  • Casual Listener
  • I never Ed to cancel my service
  • 137 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 137 Views
  • 0 replies
  • 0 likes

Can i delete a credit card?

Wondering if and how I can delete a credit card. I had a new one issued to me by my bank, and it will not update the card epiration dates or varification codes because it is the same number. So I'm guessing I have to delete it and start over, which i...

  • Casual Listener
  • Wondering if and how I can delete a credit card. I had a new one issued to me by my bank, and it will not update the card epiration dates or varification codes because it is the same number. So I'm g...
  • user-removed
  • Not applicable
  • 284 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 284 Views
  • 4 replies
  • 0 likes

New account

Someone used my email to make an account and now I want to take over and change the username or can I just delete the account and start over again...if so how?

  • Newbie
  • Someone used my email to make an account and now I want to take over and change the username or can I just delete the account and start over again...if so how?
  • user-removed
  • Not applicable
  • 167 Views
  • 2 replies
  • 0 likes
  • Account
  • 167 Views
  • 2 replies
  • 0 likes

Premium Subscription cancelled after just 2 days

I subscribed to a spotify offer of 9.99 for 3 months two days ago. But I have cancelled my subscription two days after subscribing. WIll I get my money refunded? And if not if i resubscribe will I be charged again?

  • Newbie
  • I subscribed to a spotify offer of 9.99 for 3 months two days ago. But I have cancelled my subscription two days after subscribing. WIll I get my money refunded? And if not if i resubscribe will I be...
  • LordRollin
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 175 Views
  • 1 replies
  • 0 likes

Premium problems

Hi, today I subscribed to Spotify through my apple subscriptions on my phone. It however hasn't shown up in the app. I've tried logging out and back in, Resetting my phone, and even deleting the app and downloading it again. Can you help me out?

  • Newbie
  • Hi, today I subscribed to Spotify through my apple subscriptions on my phone. It however hasn't shown up in the app. I've tried logging out and back in, Resetting my phone, and even deleting the app ...
  • LordRollin
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Paid for premium twice and charged but did not receive it

Hi Spotify. I paid for Spotify premium for 1 month for .99 . It didn't work so I went to the 3 month for .99 and that didn't work either. I was instantly charged for both even though I got no premium. It said my credit card won't work with it. Can I ...

  • Casual Listener
  • Hi Spotify. I paid for Spotify premium for 1 month for .99 . It didn't work so I went to the 3 month for .99 and that didn't work either. I was instantly charged for both even though I got no premium...
  • user-removed
  • Not applicable
  • 560 Views
  • 5 replies
  • 0 likes
  • Premium
  • 560 Views
  • 5 replies
  • 0 likes

Spotify Family Q and A

The Spotify Q and A does not answer the fundamental question....which is, do ALL the family accounts get 3 device access to premium Spotify?

  • Newbie
  • The Spotify Q and A does not answer the fundamental question....which is, do ALL the family accounts get 3 device access to premium Spotify?
  • LordRollin
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 189 Views
  • 1 replies
  • 0 likes

double family premium account

Hi, How can I remove a family account? A familymember created a premium family account and invited me. But I accidentally created one myself too. Now I cannot accept the invitation of my familymember, because I allready have a family account... I don...

  • Newbie
  • Hi,   How can I remove a family account?   A familymember created a premium family account and invited me. But I accidentally created one myself too. Now I cannot accept the invitation ...
  • LordRollin
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 151 Views
  • 1 replies
  • 0 likes

Unlink Spotify and Facebook

Hi How do I unlink my Spotify from my Facebook?

  • Casual Listener
  • Hi   How do I unlink my Spotify from my Facebook?
  • KatesHere
  • Community Legend
  • 433 Views
  • 5 replies
  • 0 likes
  • Account
  • 433 Views
  • 5 replies
  • 0 likes

Two accounts

I have two accounts one made by e-mail address with premium and other one made with Facebook,free. I want to connect to Facebook from the premium one but the application doesn't allows me because I already have the second account linked with it. It d...

  • Visitor
  • I have two accounts one made by e-mail address with premium and other one made with Facebook,free. I want to connect to Facebook from the premium one but the application doesn't allows me because I a...
  • LordRollin
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • Account
  • 140 Views
  • 1 replies
  • 0 likes

Please stop overcharging me and give me back my student discount

Hi, I just found out that after 4 months of paying GBP4.99 for student subscription I have been reverted back to normal subscription and there's no way of renewing. The website is incredibly user unfriendly - link to the page for student discount is ...

  • Newbie
  • Hi,    I just found out that after 4 months of paying GBP4.99 for student subscription I have been reverted back to normal subscription and there's no way of renewing.   The websit...
  • LordRollin
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Premium

Signed up for premium for .99 first 3 months... got a receipt but my credit card looks like it was charged multiple times and still can't access premium... tried logging out and logging in ... and installing the app ... help!!!

  • Casual Listener
  • Signed up for premium for .99 first 3 months... got a receipt but my credit card looks like it was charged multiple times and still can't access premium... tried logging out and logging in ... and in...
  • MaryS
  • Roadie
  • 197 Views
  • 3 replies
  • 0 likes
  • Premium
  • 197 Views
  • 3 replies
  • 0 likes