Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80554 Views

28 replies

0 likes

  • 80554 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101454 Views

9 replies

2 likes

Account
Login
  • 101454 Views
  • 9 replies
  • 2 likes

Being charged twice

I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said its pending to charge me in my bank account twice f...

Casual Listener

I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said ...

Maxim

Spotify Star

255 Views

1 replies

0 likes

Account
Free
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Are currently subscribed people able to get the 0.99 Euro subscription?

So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for the 0.99 euro subscription. So the question: If I ...

Newbie

So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for...

user-removed

Not applicable

445 Views

2 replies

0 likes

Premium
  • 445 Views
  • 2 replies
  • 0 likes

Solved!! No longer qualified for promotiions after first purchase of premium?

I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because I have already had premium, I can no longer get promoti...

Newbie

I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because...

user-removed

Not applicable

417 Views

1 replies

0 likes

Account
Premium
Subscription
  • 417 Views
  • 1 replies
  • 0 likes

Question about cancelling Premium

If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be better to wait till the end of the month to cancel my...

Newbie

If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be be...

user-removed

Not applicable

255 Views

1 replies

0 likes

Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Suggestions and Bug Report

Hey guys, I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me? My Spotify account was created by Facebook account, and that's the problem. Whenever I would like to Set Password for ot...

Newbie

Hey guys,   I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me?   My Spotify account was created by Facebook account,...

user-removed

Not applicable

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Cancelled subscription, but I still got charged?

So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and apparently I have premium again? I never submitted for premi...

Newbie

So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and appa...

user-removed

Not applicable

231 Views

1 replies

0 likes

Account
Premium
Subscription
  • 231 Views
  • 1 replies
  • 0 likes

Cancel account

How can I delete the account? It seems impossible :S

Casual Listener

How can I delete the account? It seems impossible :S

user-removed

Not applicable

392 Views

3 replies

0 likes

Account
  • 392 Views
  • 3 replies
  • 0 likes

Delete Account

Hello, I would like to delete my accountMarieHelenePetrin Thanks !

Newbie

Hello, I would like to delete my account MarieHelenePetrin   Thanks !

Maxim

Spotify Star

329 Views

1 replies

0 likes

Account
  • 329 Views
  • 1 replies
  • 0 likes

Spotify charged me for two different times

Alright so I tried to get the Spotify student discount but was denied and when I checked my bank app it said that it had charged me even though I didn't get any of the features. I did get Spotify premium for $9.99 but I just want my money refunds for...

Newbie

Alright so I tried to get the Spotify student discount but was denied and when I checked my bank app it said that it had charged me even though I didn't get any of the features. I did get Spotify pre...

Maxim

Spotify Star

256 Views

1 replies

0 likes

Account
Premium
Subscription
  • 256 Views
  • 1 replies
  • 0 likes

Using Spotify without Facebook.

I would like to continue to use Spotify, I pay for premium subscription.I would like to log on using my email and password, but it keep reactivatingny Facebook account which I don't want.I do not want to create a new account. Surely Spotify can disco...

Newbie

I would like to continue to use Spotify, I pay for premium subscription. I would like to log on using my email and password, but it keep reactivatingny Facebook account which I don't want. I do n...

Maxim

Spotify Star

309 Views

1 replies

0 likes

Account
Security
Subscription
  • 309 Views
  • 1 replies
  • 0 likes

still getting charged

hi i have still been getting charged on my account and havent been subscribed since 21 july 2015 and i keep getting charged every couple of months. i want my money back as this is not fair

Newbie

hi i have still been getting charged on my account and havent been subscribed since 21 july 2015 and i keep getting charged every couple of months. i want my money back as this is not fair 

Maxim

Spotify Star

243 Views

1 replies

0 likes

Account
Premium
Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Merge accounts

I just connected up a new account not realising i already had a spotify account connect to my facebook, is there anyway to remove the facebook account so i can connect it to my premium account?

Newbie

I just connected up a new account not realising i already had a spotify account connect to my facebook, is there anyway to remove the facebook account so i can connect it to my premium account? &nbs...

Maxim

Spotify Star

312 Views

1 replies

0 likes

Account
  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Trying to buy premium

I am trying to buy premium, but the pay function in the browser won't load. What should I do?

Casual Listener

I am trying to buy premium, but the pay function in the browser won't load. What should I do?

user-removed

Not applicable

497 Views

4 replies

0 likes

Premium
  • 497 Views
  • 4 replies
  • 0 likes

Passando para premium

tô tentando a promoção de 3 meses e preimum por R$1,99, mas o primeiro boleto emitido aparece R$14,90 no valor. Por que ?

Casual Listener

tô tentando a promoção de 3 meses e preimum por R$1,99, mas o primeiro boleto emitido aparece R$14,90 no valor. Por que ?

Bittencourt

Spotify Star

452 Views

6 replies

0 likes

Other
  • 452 Views
  • 6 replies
  • 0 likes

payment declined

hi. my payment was declined on my debit card and my account was suffcent. I subscribed for premium and i'm worried i can't play songs offline. the error i recevied Payment was declined. You may need to check that your card is enabled for internationa...

Casual Listener

hi. my payment was declined on my debit card and my account was suffcent. I subscribed for premium and i'm worried i can't play songs offline. the error i recevied Payment was declined. You may ...

osornios

Spotify Star

3684 Views

8 replies

0 likes

Subscription
  • 3684 Views
  • 8 replies
  • 0 likes

Cant login

Hi ive subscribed my premium account when i was in indonesia but now im staying in malaysia then my account got logged out suddenly and the notification says that premium account can only be used abroad for only 14 days but its been 3 weeks since i g...

Newbie

Hi ive subscribed my premium account when i was in indonesia but now im staying in malaysia then my account got logged out suddenly and the notification says that premium account can only be used abr...

Bittencourt

Spotify Star

279 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 279 Views
  • 1 replies
  • 0 likes

3months for 0.99$

Tried to subscribe spotify premium 3 months for 9 NOK, but the account wont activate. I tried to purchase again, but nothing happens. I have been charged 9 NOK 3-4 times and 99NOK. Was buying spotify premium for me and my girlfriend. My account got t...

Casual Listener

Tried to subscribe spotify premium 3 months for 9 NOK, but the account wont activate. I tried to purchase again, but nothing happens. I have been charged 9 NOK 3-4 times and 99NOK.   Was buyin...

Bittencourt

Spotify Star

419 Views

3 replies

0 likes

Account
Premium
  • 419 Views
  • 3 replies
  • 0 likes

How to disconnect spotify from unidays

Hello, I had to make a new facebook account, so my spotify premium does not work for my new facebook account. So I decided to unsubscribe from spotify premium with my old facebook account. Then I wanted to connect my new facebook account with spotify...

Casual Listener

Hello,   I had to make a new facebook account, so my spotify premium does not work for my new facebook account. So I decided to unsubscribe from spotify premium with my old facebook account. T...

LordRollin

Community Legend

1772 Views

3 replies

0 likes

Account
Premium
Subscription
  • 1772 Views
  • 3 replies
  • 0 likes

Overcharged

Every months a pat the basic premium fee which I'm totally fine with , this month I was charged 131.00 for a 12 month subscription. I am needing that refunded back to me and I will continue to pay my regular monthly fee as I usually do .I've sent ema...

Casual Listener

Every months a pat the basic premium fee which I'm totally fine with , this month I was charged 131.00 for a 12 month subscription. I am needing that refunded back to me and I will continue to pay my...

user-removed

Not applicable

474 Views

3 replies

0 likes

Account
  • 474 Views
  • 3 replies
  • 0 likes

Just bought premium and now the 99p deal arrived.

So i bought premium student for £5 a month and literally 2 days later the new 3 months for 99p deal came up.Is there any way i can get a refund and switch to it for 3 months? Or be refunded £4 and switch to that tariff? Thanks

Newbie

So i bought premium student for £5 a month and literally 2 days later the new 3 months for 99p deal came up. Is there any way i can get a refund and switch to it for 3 months? Or be refunded £4 and ...

Jordi

Community Legend

263 Views

1 replies

0 likes

Premium
Subscription
  • 263 Views
  • 1 replies
  • 0 likes