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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10027 Views
  • 3 replies
  • 9 likes
  • Security
  • 10027 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 498952 Views
  • 982 replies
  • 112 likes
  • Account
  • 498952 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214682 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214682 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122954 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122954 Views
  • 72 replies
  • 12 likes

Paid for family premium.

Hi hope someone can help me with this situation, I suscribe to family premium and paid it with my card and after I clik on submit, it shows a note that says: your card must be having a bad day, but guess what spotyfy made a charge to my card account ...

  • Newbie
  • Hi hope someone can help me with this situation, I suscribe to family premium and paid it with my card and after I clik on submit, it shows a note that says: your card must be having a bad day, but g...
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Old Premium Account + Family Account

Dear Community,I have now been connected with my family's Spotify Subscription, however, I am not sure if I still have my old Premium account activated? as you can imagine, I don't want to pay double - Please Help!!

  • Newbie
  • Dear Community, I have now been connected with my family's Spotify Subscription, however, I am not sure if I still have my old Premium account activated? as you can imagine, I don't want to pay do...
  • JCdotnl
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes

Lost family subscription and all playlists associated as well

.. few days ago i had to relog in on my apple devices and i noticed it now lists me as free and not on my family subscription and on my acocut lost all my playlists and follower/following. This only is affecting the primary account on the family plan...

  • Casual Listener
  • .. few days ago i had to relog in on my apple devices and i noticed it now lists me as free and not on my family subscription and on my acocut lost all my playlists and follower/following. This only ...
  • Mjc1874
  • Newbie
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Like everyone else, I paid for a subscription, and have not recieved it...

Hello. I am trying to upgrade to spotify premium and I noticed there was an offer for 3 months for 99 cents for the first 3 months. I clicked email me the offer. Well after a few hours, still no email. So I sign in to the website, the same offer is t...

  • Newbie
  • Hello.    I am trying to upgrade to spotify premium and I noticed there was an offer for 3 months for 99 cents for the first 3 months. I clicked email me the offer. Well after a few hours...
  • 120 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 120 Views
  • 0 replies
  • 0 likes

quiero cancelar una solicitud de cerrar cuenta

Ya no quiero cerrar mi cuenta de spotify como anulo esa solicitud

  • Casual Listener
  • Ya no quiero cerrar mi cuenta de spotify como anulo esa solicitud
  • osornios
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Spotify premium not working

Purchased spotify premium but it kept telling me I could not buy it, in the end it has charged me 5 times for the 3 months for 99p deal. Even still I never recieved the premium, I have installed the app again but it still doesn't work. What do i do??...

  • Newbie
  • Purchased spotify premium but it kept telling me I could not buy it, in the end it has charged me 5 times for the 3 months for 99p deal. Even still I never recieved the premium, I have installed the ...
  • osornios
  • Spotify Star
  • 189 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
  • 189 Views
  • 2 replies
  • 0 likes

Email

I'm trying to set up my premium for the family, I have my account sign in through face book. I have made it to the set password portion, but something is off. I'm clicking the send email link but I'm not receiving the emails. I checked and my email i...

  • Newbie
  • I'm trying to set up my premium for the family, I have my account sign in through face book. I have made it to the set password portion, but something is off. I'm clicking the send email link but I'm...
  • osornios
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! I'm Being Charged but I don't have a Subscription! It shows it's free!

I want to cancel my subscription, but I can't find any subscript, but spotify do charged my money!!!!!

  • Casual Listener
  • I want to cancel my subscription, but I can't find any subscript, but spotify do charged my money!!!!!
  • user-removed
  • Not applicable
  • 290 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 290 Views
  • 3 replies
  • 0 likes

I paid Spotify and continue as a free.

Hello guys. This week I signed the premium service Spotify and realized payment of the docket on Monday , and even with the payment has already been confirmed as I'm still free . I've tried reinstalling the app and all who recommend the site, but sti...

  • Casual Listener
  • Hello guys. This week I signed the premium service Spotify and realized payment of the docket on Monday , and even with the payment has already been confirmed as I'm still free . I've tried reinstall...
  • user-removed
  • Not applicable
  • 202 Views
  • 3 replies
  • 0 likes
  • Account
  • 202 Views
  • 3 replies
  • 0 likes

Solved!! Subscription fee change

Hi,Ive been using spotify for a discount student fee. This month I was billed with the regular charge. I am still enrolled in university. Can you help me please

  • Casual Listener
  • Hi, Ive been using spotify for a discount student fee. This month I was billed with the regular charge. I am still enrolled in university. Can you help me please
  • LordRollin
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 291 Views
  • 1 replies
  • 0 likes

Spotify charged me over 30$ this week for premium.

Title basically describes my issue I don't even use spotify and o have tried every possible way to get ahold of customer service and they just don't respond at all I would like to have a refund due to the fact I don't even use spotify and I still got...

  • Visitor
  • Title basically describes my issue I don't even use spotify and o have tried every possible way to get ahold of customer service and they just don't respond at all I would like to have a refund due t...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • Premium
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Pagué premium 3 veces y sigo con servicio gratuito

Hola me gustaría sabes porque sigo con el servicio gratuito y realice ya 3 pagos, este pago se realizo ya hace 5 días y he seguido las recomendaciones del portal ya varias ocasiones y nada esto mas bien me parece fraude que realidad por todos los com...

  • Casual Listener
  • Hola me gustaría sabes porque sigo con el servicio gratuito y realice ya 3 pagos, este pago se realizo ya hace 5 días y he seguido las recomendaciones del portal ya varias ocasiones y nada esto mas b...
  • osornios
  • Spotify Star
  • 303 Views
  • 4 replies
  • 0 likes
  • Premium
  • 303 Views
  • 4 replies
  • 0 likes

The offer in my email isn't available but is still valid

Hello, I wanted to upgrade to a premium membership. I have an email offering 3 months for $0.99 and it says in that email that the offer ends June 30th. When I click on the link in my email it loads the credit card screen but says that the subscripti...

Screen Shot 2016-05-27 at 9.43.06 AM.png Screen Shot 2016-05-27 at 9.40.47 AM.png
  • Casual Listener
  • Hello, I wanted to upgrade to a premium membership. I have an email offering 3 months for $0.99 and it says in that email that the offer ends June 30th. When I click on the link in my email it loads ...
  • user-removed
  • Not applicable
  • 164 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 164 Views
  • 3 replies
  • 0 likes

Multiple playing devices

I noticed earlier when i was using my spotify on my desktop, that it was playing on my phone as well....how do i make it not do that?I was able to change the track and volume on the deaktop with my phone spotify app.....

  • Casual Listener
  • I noticed earlier when i was using my spotify on my desktop, that it was playing on my phone as well....how do i make it not do that? I was able to change the track and volume on the deaktop with my...
  • user-removed
  • Not applicable
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Unhelpful

This is in regards to my first post for help which can be found on my profile, my profile name is MasterYi21. I got a response from an admin, I'm assuming it was an admin or someone who works for the company since they responded to my help message on...

  • Casual Listener
  • This is in regards to my first post for help which can be found on my profile, my profile name is MasterYi21. I got a response from an admin, I'm assuming it was an admin or someone who works for the...
  • MasterYi21
  • Casual Listener
  • 177 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 177 Views
  • 2 replies
  • 0 likes

Solved!! 3 months for 9.99$ prepaid card?

Will I get 3 months if I buy a prepaid card for spotify with a value of 9.99$ with this 9.99$ for 3 months deal?

  • Casual Listener
  • Will I get 3 months if I buy a prepaid card for spotify with a value of 9.99$ with this 9.99$ for 3 months deal?
  • Nico
  • Community Legend
  • 720 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 720 Views
  • 3 replies
  • 0 likes

Artist username subscription

Hey guys, I would like to register my band PALMSY on Spotify as an artist. But when we register the username (PALMSY) he said it's unavaible. There is no name like PALMSY on Spotify so how can I fix the username what we need? Hope you guys can help m...

  • Casual Listener
  • Hey guys,     I would like to register my band PALMSY on Spotify as an artist. But when we register the username (PALMSY) he said it's unavaible. There is no name like PALMSY on Spotify ...
  • Maxim
  • Spotify Star
  • 1456 Views
  • 5 replies
  • 0 likes
  • Account
  • 1456 Views
  • 5 replies
  • 0 likes

log off

I need someone logged out of my Spotify account please please. thank you !!

  • Newbie
  • I need someone logged out of my Spotify account please please. thank you !!
  • user-removed
  • Not applicable
  • 114 Views
  • 1 replies
  • 0 likes
  • Login
  • 114 Views
  • 1 replies
  • 0 likes

Account hacked

My spotify account has been hacked.They changed my email and password. I can only access it via my Facebook account.Please solve itPlease contact me via tangxutao@hotmail.com.

  • Newbie
  • My spotify account has been hacked. They changed my email and password. I can only access it via my Facebook account. Please solve it Please contact me via tangxutao@hotmail.com.  
  • user-removed
  • Not applicable
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Security
  • 212 Views
  • 2 replies
  • 0 likes

SoulDeceiver's latest album just disappeared

Help! The latest album from Souldeceiver has vanished from the bands page https://open.spotify.com/artist/2FdxnNop2fGGiaDbszPUOB When I search for the album 'New Nation' I can see it but it won't allow plays. https://open.spotify.com/album/6UEREN5Lgc...

  • Newbie
  • Help!   The latest album from Souldeceiver has vanished from the bands page https://open.spotify.com/artist/2FdxnNop2fGGiaDbszPUOB     When I search for the album 'New Nation...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Other
  • 138 Views
  • 1 replies
  • 0 likes