Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76534 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94413 Views
9 replies
2 likes
Hello Comunity, in Germany is at the time a special offer. In Spotify is an Ad, which promises you, thatt you'll get three Monthes for just 9,99€. But after I payed 9.99 my Account says, that I only have a one month subsribtion and the next Months wi...
Hello Comunity, in Germany is at the time a special offer. In Spotify is an Ad, which promises you, thatt you'll get three Monthes for just 9,99€. But after I payed 9.99 my Account sa...
Not applicable
214 Views
1 replies
0 likes
I upgraded premuim a month ago and it expired (that was my first month so it was free) and now my second month started and it says im not premuim but i can go offline but i cant download anything
I upgraded premuim a month ago and it expired (that was my first month so it was free) and now my second month started and it says im not premuim but i can go offline but i cant download anything
Not applicable
353 Views
1 replies
0 likes
How do I pay for premium with iTunes credit?? I know it's slightly more expensive, but I have over $50 in iTunes that would otherwise be going to waste. It literally just won't do anything when I click the "upgrade" button on the iOS app.
How do I pay for premium with iTunes credit?? I know it's slightly more expensive, but I have over $50 in iTunes that would otherwise be going to waste. It literally just won't do anything when I cli...
Not applicable
334 Views
1 replies
0 likes
I am an Italian Free client and I can't enter in my profile because it says that I can use Spotify just for 14 days abroad. The problem is that: it says that I'm abroad, but I never left Italy. How can I solve that problem?
I am an Italian Free client and I can't enter in my profile because it says that I can use Spotify just for 14 days abroad. The problem is that: it says that I'm abroad, but I never left Italy. How c...
Spotify Star
228 Views
1 replies
0 likes
En mi computadora me puedo conectar perfectamente a Spotify, pero en mi iphone 6 no puedo. Me dice que el nombre de usuario o contraseña son incorrectos. Ya desinstalé y volví a instalar la aplicación y el problema sigue. Alguien me puede ayudar con ...
En mi computadora me puedo conectar perfectamente a Spotify, pero en mi iphone 6 no puedo. Me dice que el nombre de usuario o contraseña son incorrectos. Ya desinstalé y volví a instalar la aplicació...
Spotify Star
276 Views
1 replies
0 likes
There's an offer about 3 months for 9.99 pounds (99 danish kroners, one month is usually 99 kroners). Unfortunately this offer is ineligible to me, and i'm not entirely sure why. I pressed "go premium" under the offer, and it says "this offer is inel...
There's an offer about 3 months for 9.99 pounds (99 danish kroners, one month is usually 99 kroners). Unfortunately this offer is ineligible to me, and i'm not entirely sure why. I pressed "go premiu...
Not applicable
341 Views
1 replies
0 likes
I bought a 3 month sub to Spotify Premium from a newsagent who didnt give me a receipt. I didnt think too much about this because I had previously bought subs there without issue. Unfortunately when my sub expired a couple of weeks later, I tried to ...
I bought a 3 month sub to Spotify Premium from a newsagent who didnt give me a receipt. I didnt think too much about this because I had previously bought subs there without issue. Unfortunate...
Not applicable
1206 Views
8 replies
0 likes
Bonjour aujourd'hui jai vu une publicité très allechante de spotify, 3 mois pour seulement 0,99$. Wow quelle aubaine, c'est décidé je m'inscrit, malheureusement lorsque l'on clique sur le lien je suis redirigé vers le site officiel de spotify qui m'o...
Bonjour aujourd'hui jai vu une publicité très allechante de spotify, 3 mois pour seulement 0,99$. Wow quelle aubaine, c'est décidé je m'inscrit, malheureusement lorsque l'on clique sur le lien je sui...
Spotify Star
295 Views
2 replies
0 likes
My country was originally set up as USA, I live in Canada. Spotify is connected to my facebook and says that my facebook is situated in USA, its not. Now spotify wont play.
My country was originally set up as USA, I live in Canada. Spotify is connected to my facebook and says that my facebook is situated in USA, its not. Now spotify wont play.
Newbie
3914 Views
4 replies
0 likes
Hi,I have just clicked on the £9.99 for 3 months offer on Spotify free, and it took me to a purchase page. I entered my details and bought the package. It says, however, that I will be charged again on 22/06/16, which is incorrect. I bought the £9.99...
Hi, I have just clicked on the £9.99 for 3 months offer on Spotify free, and it took me to a purchase page. I entered my details and bought the package. It says, however, that I will be charged agai...
Casual Listener
521 Views
2 replies
0 likes
Signed up for student discount £4.99 month.First payment out £9.99 month??
Signed up for student discount £4.99 month. First payment out £9.99 month??
Spotify Star
198 Views
1 replies
0 likes
When ever I try to play anything on my android phone it says I need a premium subscription. My Windows app still works with out it. How can I continue to use the ad based service on my phone.
When ever I try to play anything on my android phone it says I need a premium subscription. My Windows app still works with out it. How can I continue to use the ad based service on my phone.
Community Legend
450 Views
1 replies
0 likes
I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said its pending to charge me in my bank account twice f...
I got a new account but tried to use my same credit card. I tried for the 3 month for 99 cents, and when i had put all my info in, it said i already had that offer and i couldnt get it. Well it said ...
Spotify Star
249 Views
1 replies
0 likes
So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for the 0.99 euro subscription. So the question: If I ...
So I have been subscried to Spotify for a quite a while and I'm interested in this 3 months for 0.99 Euro deal. But when I go to the page that advertises it says that I don't have the oppurtunity for...
Not applicable
431 Views
2 replies
0 likes
I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because I have already had premium, I can no longer get promoti...
I saw an ad for 3 months of Spotify Premium for $9.99 on my Spotify app for PC, so I clicked the ad and purchased premium. However, it says my expiration date is only a month away. Is it because...
Not applicable
407 Views
1 replies
0 likes
If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be better to wait till the end of the month to cancel my...
If I cancel my Premium subscription, will I still have it throughout the month that has already been paid for? If not, is any of the money reimbursed? I'm basically trying to decide if it would be be...
Not applicable
243 Views
1 replies
0 likes
Hey guys, I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me? My Spotify account was created by Facebook account, and that's the problem. Whenever I would like to Set Password for ot...
Hey guys, I have some suggestions and a problem regarding Spotify ease of use. See if anyone encounters the same problem with me? My Spotify account was created by Facebook account,...
Not applicable
229 Views
1 replies
0 likes
So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and apparently I have premium again? I never submitted for premi...
So I cancelled my subscription last wednesday I even got an email that I cancelled it. And now I saw on my bank information that I have to pay €9,99 within 3 days. I just opened spotify and appa...
Not applicable
222 Views
1 replies
0 likes
How can I delete the account? It seems impossible :S
How can I delete the account? It seems impossible :S
Not applicable
378 Views
3 replies
0 likes
Hello, I would like to delete my accountMarieHelenePetrin Thanks !
Hello, I would like to delete my account MarieHelenePetrin Thanks !
Spotify Star
318 Views
1 replies
0 likes
