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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

285026 Views

529 replies

34 likes

Account
Free
  • 285026 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13575 Views

6 replies

11 likes

Security
  • 13575 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539398 Views

990 replies

114 likes

Account
  • 539398 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129513 Views

74 replies

12 likes

Account
Login
Premium
  • 129513 Views
  • 74 replies
  • 12 likes

Family plan deducted old amount

I received the email that per 24 may the family plan has changed and has become cheaper for me with 3 members. I am going down from 24,99 to 14,99. You deducted 24,99.The transaction date is 30 may. I am pretty sure payment is up front so this should...

Music Fan

I received the email that per 24 may the family plan has changed and has become cheaper for me with 3 members. I am going down from 24,99 to 14,99.   You deducted 24,99.The transaction date is...

152 Views

0 replies

1 likes

Subscription
  • 152 Views
  • 0 replies
  • 1 likes

I am a Spotify premium user

Have not been able to upgrade to family. Have tried many times!!!

Casual Listener

Have not been able to upgrade to family. Have tried many times!!!

MattSuda

Spotify Star

280 Views

4 replies

0 likes

Account
  • 280 Views
  • 4 replies
  • 0 likes

student subscription expired

My 1 year studen subscription expired and i was charged $9.99. The help section tells me to re-register for a student subscription, but I don't want to get charged an additiona $4.99 for this first month since I already got charged $9.99. Do you guys...

Newbie

My 1 year studen subscription expired and i was charged $9.99. The help section tells me to re-register for a student subscription, but I don't want to get charged an additiona $4.99 for this first m...

Ambivalence

Community Legend

137 Views

1 replies

0 likes

Premium
Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Charged when cancelled

I cancelled my subscription for Premium and I was charged 2 days ago. I haven't used the Spotify Premium and I am sure that I cancelled Premium about 20 days ago and I had to cancel it again today. I want a refund for this? How can I get the refund?

Regular

I cancelled my subscription for Premium and I was charged 2 days ago. I haven't used the Spotify Premium and I am sure that I cancelled Premium about 20 days ago and I had to cancel it again today. I...

Maxim

Spotify Star

252 Views

4 replies

0 likes

Account
Other
Premium
Subscription
  • 252 Views
  • 4 replies
  • 0 likes

Premium family plan

My whole family has been using the same 1 account. We recently found out about the family plan. I understand that everyone in my family has to make their own accounts to be apart of the family plan. Is there no way to add our old playlist from the ma...

Newbie

My whole family has been using the same 1 account. We recently found out about the family plan. I understand that everyone in my family has to make their own accounts to be apart of the family plan. ...

133 Views

0 replies

0 likes

Premium
  • 133 Views
  • 0 replies
  • 0 likes

Family plan

Every invite I send goes through, and then they are asked to login. How can they login without a password? and then immediately they are told the account is already taken. Nothing about family invites works, makes sense, or is logical.

Newbie

Every invite I send goes through, and then they are asked to login.  How can they login without a password? and then immediately they are told the account is already taken.  Nothing about f...

Ambivalence

Community Legend

201 Views

1 replies

0 likes

Account
  • 201 Views
  • 1 replies
  • 0 likes

Spotify Premium

For the past 6 months I've been downloading Spotify Premium through the money from my Itunes account. I just bought a new card and now it doesn't allow me to download it this way.

Newbie

For the past 6 months I've been downloading Spotify Premium through the money from my Itunes account. I just bought a new card and now it doesn't allow me to download it this way. 

136 Views

0 replies

0 likes

Account
Premium
Subscription
  • 136 Views
  • 0 replies
  • 0 likes

URGENT Help RE: Premium Family Subscription - Can't Add Family

Need help to add my family. Tried adding my husband to my family, says he is already on a family subscription, never has been we have always had our own accounts. To test the issue I set up an account for my daughter, brand new account never attached...

Newbie

  Need help to add my family. Tried adding my husband to my family, says he is already on a family subscription, never has been we have always had our own accounts.   To test the issue&n...

139 Views

0 replies

0 likes

Premium
Subscription
  • 139 Views
  • 0 replies
  • 0 likes

refund on my subscription

How can I get my refund back I no longer won't to use spotfiy

Casual Listener

How can I get my refund back I no longer won't to use spotfiy

user-removed

Not applicable

178 Views

1 replies

0 likes

Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Can't log in my spotify account

I have a premium spotify account and I try to log in using my facebook account but spotify won't let me log in. It says that the password and username is incorrect but I'm trying to log in using my facebook account not the "username and password" way...

Regular

I have a premium spotify account and I try to log in using my facebook account but spotify won't let me log in. It says that the password and username is incorrect but I'm trying to log in using my f...

zSn0w

Roadie

1382 Views

34 replies

0 likes

Premium
  • 1382 Views
  • 34 replies
  • 0 likes

Charged for failed 0.99 cent deal

Hello, I made a new account for my brother and i was trying to buy the 3 months of premium for 0.99 cents. I was charged for the transaction, but told I already redeemed this offer, as i did with the same card. I don't see how i should be charged and...

Newbie

Hello,   I made a new account for my brother and i was trying to buy the 3 months of premium for 0.99 cents. I was charged for the transaction, but told I already redeemed this offer, as i did...

user-removed

Not applicable

167 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 167 Views
  • 1 replies
  • 0 likes

I like k my favebook from spotify

I want to delete Facebook but Spotify re activates it w wry time I log in

Newbie

I want to delete Facebook but Spotify re activates it w wry time I log in

Maxim

Spotify Star

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

i got this problem

the matter is that my debit card got charged but i didnt get spotify premium, i want to know why i didnt got it but i do got charged

Casual Listener

the matter is that my debit card got charged but i didnt get spotify premium, i want to know why i didnt got it but i do got charged

aaron1297

Casual Listener

261 Views

6 replies

0 likes

Premium
  • 261 Views
  • 6 replies
  • 0 likes

No reply from Spotify's Support - Need more info!

I made another topic about this situation. I'm waiting for their reply but I need more information about what happened to my account and what can be done, if you guys know. Please. And if someone know a way to solve this faster, I'd be really gratefu...

Regular

I made another topic about this situation. I'm waiting for their reply but I need more information about what happened to my account and what can be done, if you guys know. Please. And if someone kno...

leworc

Regular

304 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 304 Views
  • 3 replies
  • 0 likes

charged for premium after 7 day trial

My apple account was charged for premium after the free trial was over and I could not find a subscription option to end the trial before I was charged, my apple account also requires my password for charges so Why was I charged?

Casual Listener

My apple account was charged for premium after the free trial was over and I could not find a subscription option to end the trial before I was charged, my apple account also requires my password for...

Ah1080

Casual Listener

213 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 213 Views
  • 2 replies
  • 0 likes

cancel all existing subscriptions please

I think I may have got some kind of free but pay after a month if you don't cancel deal - I now wish to cancel.I also wish you made this process easier! Thank you

Newbie

I think I may have got some kind of free but pay after a month if you don't cancel deal - I now wish to cancel. I also wish you made this process easier!   Thank you

user-removed

Not applicable

199 Views

1 replies

0 likes

Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Charged £ .99 twice for 3 month premium offer but no premium

I checked my bank account to find out that I've been charged £ .99 twice but have not received the offer on any account. Can anyone help?

Newbie

I checked my bank account to find out that I've been charged £ .99 twice but have not received the offer on any account. Can anyone help?

user-removed

Not applicable

141 Views

1 replies

0 likes

Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Help!

I got Spotify student, they took the 4.99 out of my account but when I go into Spotify to listen to music it says go premium and won't let me listen. I've tried Uninstaller a re-installing but that does not work. Please help!

Casual Listener

I got Spotify student, they took the 4.99 out of my account but when I go into Spotify to listen to music it says go premium and won't let me listen. I've tried Uninstaller a re-installing but that d...

user-removed

Not applicable

207 Views

3 replies

0 likes

Subscription
  • 207 Views
  • 3 replies
  • 0 likes

Me cobraron doble

Me cobraron doble subscripción, después me dieron de baja la cuenta y ahora no me deja registrar mi tarjeta para continuar con mi premium

Newbie

Me cobraron doble subscripción, después me dieron de baja la cuenta y ahora no me deja registrar mi tarjeta para continuar con mi premium

128 Views

0 replies

0 likes

Other
  • 128 Views
  • 0 replies
  • 0 likes

Premium account Overseas Usage

I have Spotify premium from a Singapore billing address but I'm currently residing in Australia. Have been using Spotify fine but suddenly I can't use it anymore due to 14 days overseas usage expired.Fix it or I'm going to cancel

Newbie

I have Spotify premium from a Singapore billing address but I'm currently residing in Australia. Have been using Spotify fine but suddenly I can't use it anymore due to 14 days overseas usage expired...

153 Views

0 replies

0 likes

Account
Other
Premium
  • 153 Views
  • 0 replies
  • 0 likes