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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80492 Views

9 replies

2 likes

Account
Login
  • 80492 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654145 Views

13 replies

4 likes

Account
  • 654145 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734635 Views

18 replies

29 likes

  • 734635 Views
  • 18 replies
  • 29 likes

Solved!! Spotify won't login to Facebook

Okay so I restarted my laptop just before and went to open Spotify, but for some weird reason it had logged out (I always keep it logged in).I clicked on log in with facebook, but once it attempts that, it'll say "The username or password is incorrec...

Newbie

Okay so I restarted my laptop just before and went to open Spotify, but for some weird reason it had logged out (I always keep it logged in). I clicked on log in with facebook, but once it attempts ...

user-removed

Not applicable

2573 Views

14 replies

3 likes

Account
Login
Other
Premium
  • 2573 Views
  • 14 replies
  • 3 likes

Solved!! Unable to log in on mobile device

While listening to Spotify on my iPhone this afternoon, I went to change playlists and Spotify froze. I restarted the app and upon reopening login was requested. Unfortunately I continue to get the "unable to login" message even after reinstalling th...

Newbie

While listening to Spotify on my iPhone this afternoon, I went to change playlists and Spotify froze. I restarted the app and upon reopening login was requested. Unfortunately I continue to get the "...

113175936

Casual Listener

764 Views

3 replies

0 likes

Login
Premium
  • 764 Views
  • 3 replies
  • 0 likes

Solved!! Can't log in via facebook. Please Help!!

I love using spotify, and I've had it for a while. I can't log into the spotify app on my phone via facebook anymore. No matter how many times I try, it won't work. I have spotify premium. I don't want to make a new account. Please help.

Casual Listener

I love using spotify, and I've had it for a while. I can't log into the spotify app on my phone via facebook anymore. No matter how many times I try, it won't work. I have spotify premium. I don't wa...

MattSuda

Spotify Star

1253 Views

8 replies

2 likes

Login
  • 1253 Views
  • 8 replies
  • 2 likes

Fix this account

I have Spotify premium but for some reason Spotify logged me out and now says I only have free Spotify but that's not right! I want this fixed ASAP

Visitor

I have Spotify premium but for some reason Spotify logged me out and now says I only have free Spotify but that's not right! I want this fixed ASAP

MattSuda

Spotify Star

437 Views

4 replies

0 likes

Premium
  • 437 Views
  • 4 replies
  • 0 likes

Solved!! Can't log in with my Facebook premium Spotify account

The app says either the password or the email is incorrect even though I'm trying to log in with Facebook, what should I do?

Newbie

The app says either the password or the email is incorrect even though I'm trying to log in with Facebook, what should I do?

msclevine

Newbie

1700 Views

13 replies

1 likes

Account
Login
  • 1700 Views
  • 13 replies
  • 1 likes

Mail and password is not mine

Hi!Since last year I've noticed that the email linked to my account together with the password for the account has been changed.I've tried to contact Spotify like three times, but never got an answer (possibly due to the fact that everything is getti...

Newbie

Hi! Since last year I've noticed that the email linked to my account together with the password for the account has been changed. I've tried to contact Spotify like three times, but never got an an...

MattSuda

Spotify Star

287 Views

1 replies

0 likes

Other
Premium
  • 287 Views
  • 1 replies
  • 0 likes

Account hacked

Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my facebook profile . What should I do to log in back to m...

Newbie

Hi , My Spotify account is been hacked by some another user , I bought a premium for 3 months . I was playing some songs , automatically it got logged out and now I am no able to sync it with my face...

MattSuda

Spotify Star

240 Views

1 replies

0 likes

Account
Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! Can't login with Facebook

I was just kicked off my premium account and can't login... I've tired everything but nothing is working... Help

Newbie

I was just kicked off my premium account and can't login... I've tired everything but nothing is working... Help 😞

osornios

Spotify Star

1596 Views

14 replies

0 likes

Login
Premium
  • 1596 Views
  • 14 replies
  • 0 likes

Solved!! Login issue - error code 3

Hi guys, I can log in to my user account at spotify.com, but when I try to log in to the app on PC or Andorid, or using the web player, I'm getting error code 3: incorrect username or password. I'm using FB to log in. When I want to reset password it...

Newbie

Hi guys, I can log in to my user account at spotify.com, but when I try to log in to the app on PC or Andorid, or using the web player, I'm getting error code 3: incorrect username or password. &nbs...

user-removed

Not applicable

2656 Views

2 replies

0 likes

Login
  • 2656 Views
  • 2 replies
  • 0 likes

Solved!! Unable to log into spotify premium account

Hi I am a spotify premium account user and i log into Spotify using my Facebook account. However in the last hour, I have been signed out of my Spotify account and I am unable to sign in via Facebook. I suspect my account may have been hacked. Apprec...

Newbie

Hi I am a spotify premium account user and i log into Spotify using my Facebook account. However in the last hour, I have been signed out of my Spotify account and I am unable to sign in via Facebook...

Debiwlkr

Newbie

2723 Views

16 replies

6 likes

Account
  • 2723 Views
  • 16 replies
  • 6 likes

Solved!! Can't log in with

I can't log in with my Facebook Account. This is just a Problem of the Spotify App.

Casual Listener

I can't log in with my Facebook Account. This is just a Problem of the Spotify App.

user-removed

Not applicable

1539 Views

11 replies

3 likes

Account
Login
  • 1539 Views
  • 11 replies
  • 3 likes

Money back

I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?

Newbie

I have tried spotify for a month now, i had it until the 31/3, but i canceled my subscribtion the 29/3, but now i have pay a month again... How can i get my money back?

johnnythrottle

Casual Listener

422 Views

2 replies

0 likes

Account
Free
Premium
Subscription
  • 422 Views
  • 2 replies
  • 0 likes

Solved!! 2 payments on 1 creddit card

Hi Spotify my name is Mathies Jerup Nielsen and i just wanted to ask Why am i being billed 2 when i only have 1 account please help me it have Been Like this well over1 year = over 1000dkr

Casual Listener

Hi Spotify my name is Mathies Jerup Nielsen and i just wanted to ask Why am i being billed 2 when i only have 1 account please help me it have Been Like this well over1 year = over 1000dkr

Maxim

Spotify Star

609 Views

3 replies

0 likes

Account
Premium
Subscription
  • 609 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium

My premium subscription will be cancelled in 5days, now I would receieve my pay on the 6th day, will my playlists and saved songs on my phone be deleted or should I “resave" them again once I get my premium subscription back?

Casual Listener

My premium subscription will be cancelled in 5days, now I would receieve my pay on the 6th day, will my playlists and saved songs on my phone be deleted or should I “resave" them again once I get my ...

lgochoco93

Casual Listener

488 Views

2 replies

0 likes

Premium
  • 488 Views
  • 2 replies
  • 0 likes

Error code 3

I cannot log onto my account. Billing is up to date. I have uninstalled and reinstalled Spotify. And reset my password.Sometimes it lets me into the account section but never to play music

Newbie

I cannot log onto my account. Billing is up to date. I have uninstalled and reinstalled Spotify. And reset my password. Sometimes it lets me into the account section but never to play music

Maxim

Spotify Star

461 Views

1 replies

0 likes

Login
  • 461 Views
  • 1 replies
  • 0 likes

Log in

I changed my password now it's saying incorrect password and won't let log in through the app.

Visitor

I changed my password now it's saying incorrect password and won't let log in through the app.

ryanmedia

Roadie

266 Views

1 replies

0 likes

Login
  • 266 Views
  • 1 replies
  • 0 likes

Charged FOUR times after getting errors

I've had my spotify account for some time and I took about a months break to try another streaming program. I decided to come back and I re-sign up for spotify Premium. As I was attemping to sign up again I kept getting this error: "The CSRF token is...

Casual Listener

I've had my spotify account for some time and I took about a months break to try another streaming program. I decided to come back and I re-sign up for spotify Premium.    As I was attemp...

osornios

Spotify Star

277 Views

3 replies

0 likes

Account
Premium
Security
Subscription
  • 277 Views
  • 3 replies
  • 0 likes

Solved!! WON'T LET ME CANCEL PREMIUM!

I am currently trying to cancel my premium subscription via the website and it will not let me! I've clicked through 3 times and it doesn't work. Where it says to 'enter your password below' to verify, there is no where to enter my password. Someone ...

Newbie

I am currently trying to cancel my premium subscription via the website and it will not let me! I've clicked through 3 times and it doesn't work. Where it says to 'enter your password below' to verif...

Maxim

Spotify Star

353 Views

1 replies

0 likes

Account
Premium
  • 353 Views
  • 1 replies
  • 0 likes

Spotify needs to update a few discographies

I find that Spotify is missing some key albums in some artist's album library. Such The Black Waltz by Kalmah and Terra Incognita by Gojira. There's also a band that should be added to Spotify, they go by the name of Bloodshot Dawn, and are still ver...

Newbie

I find that Spotify is missing some key albums in some artist's album library. Such The Black Waltz by Kalmah and Terra Incognita by Gojira. There's also a band that should be added to Spotify, they ...

Maxim

Spotify Star

273 Views

1 replies

0 likes

Other
  • 273 Views
  • 1 replies
  • 0 likes

Spotify premium

I tried purchasing Spotify premium on student discount and didn't realize it didn't work for high schoolers. So now Spotify has taken out $10.58 of my checking account that was not supposed to happen. And even though they took out money I don't have ...

Newbie

I tried purchasing Spotify premium on student discount and didn't realize it didn't work for high schoolers. So now Spotify has taken out $10.58 of my checking account that was not supposed to happen...

Maxim

Spotify Star

209 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 209 Views
  • 1 replies
  • 0 likes