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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Oreogunb
  • Visitor
  • 160505 Views
  • 177 replies
  • 13 likes
  • Account
    Free
  • 160505 Views
  • 177 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Regular
  • 10811 Views
  • 4 replies
  • 11 likes
  • Security
  • 10811 Views
  • 4 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 510295 Views
  • 985 replies
  • 112 likes
  • Account
  • 510295 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125011 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125011 Views
  • 74 replies
  • 12 likes

Email entered incorrectly but correct email already in use by my other account, not my paid one

I am trying to get my money back for two £9.99 payments after i switched to the student account which is only £4.99. I then realised that my email was entered incorrectly when i started the support entry. When i tried to change it to my actual email ...

  • Newbie
  • I am trying to get my money back for two £9.99 payments after i switched to the student account which is only £4.99. I then realised that my email was entered incorrectly when i started the support e...
  • Jason
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Login
  • 230 Views
  • 1 replies
  • 0 likes

Charged and still on free

I was trying to add my college to varify it and the app would not let me. After trying for the 3rd time it said I had no money in my account when I just transferred money just for this. I was charged a few times, and I'm still on free mode. I couldn'...

  • Newbie
  • I was trying to add my college to varify it and the app would not let me. After trying for the 3rd time it said I had no money in my account when I just transferred money just for this. I was charged...
  • Jason
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • Free
  • 237 Views
  • 1 replies
  • 0 likes

Directed to login with facebook, but then told there is no attached spotify

I used to have a spotify account linked to my primary email account, now when I try to log in using a new laptop (the old one is long gone) I don't remember my password. When I click forgot password it tells me that I must log in using my facebook ac...

  • Newbie
  • I used to have a spotify account linked to my primary email account, now when I try to log in using a new laptop (the old one is long gone) I don't remember my password. When I click forgot password ...
  • Jason
  • Spotify Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Login
  • 182 Views
  • 1 replies
  • 0 likes

All my saved songs replaced with songs I don't know

All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step authentication and stuff). I lost pretty much ever...

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  • Newbie
  • All my saved songs were deleted and they were replaced with songs I've never heard of. No one has my password (my spotify account is connected with facebook and I keep it really secure, with two-step...
  • Jason
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Security
  • 304 Views
  • 1 replies
  • 0 likes

Reinstalled Spotify--playlists are gone

I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists were gone, inlcuding friends' playlists to which I a...

  • Newbie
  • I recently reverted my desktop to an older OS due to software crashes and had to reinstall Spotify (Free). Once reinstalled, I found that I was logged out across all devices and all of my playlists w...
  • Jason
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Free
  • 165 Views
  • 1 replies
  • 0 likes

Want to change my Payment Method and it won't work

Hello I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system. A litte worried here since my Credit card account wasn't even saved...

  • Casual Listener
  • Hello    I'm trying to change my Payment method to a Visa and it's still saving it as a Mastercard and for some reason charging a Credit card that I don't even have saved in the system.&n...
  • mjornella81786
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 260 Views
  • 2 replies
  • 0 likes

Solved!! I've got a premium but I get an offer to buy one

Hi there,I have family plan, which I'm owner of. Since yesterday my family accounts keep getting offer to change to Spotify Premium. When others try to get it, they're getting error saying they already have family plan. I've got option to buy one.It'...

  • Newbie
  • Hi there, I have family plan, which I'm owner of. Since yesterday my family accounts keep getting offer to change to Spotify Premium. When others try to get it, they're getting error saying they a...
  • Jason
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 396 Views
  • 1 replies
  • 1 likes

PS4 App

Bonjour,Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est impossible. je n'ai qu'un compte spotify et qu'un com...

  • Newbie
  • Bonjour, Voila mon problème je tente d'associer mon compte spotify a ma ps4 mais c'est impossible. Il m'indique de basculer sur le compte playstation network associé à mon compte spotify mais c'est ...
  • Jason
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • Account
  • 204 Views
  • 1 replies
  • 0 likes

Account

I paid for student premium and it charged my card but my spotify isn't premium!!!

  • Casual Listener
  • I paid for student premium and it charged my card but my spotify isn't premium!!!
  • arianacruz392
  • Casual Listener
  • 409 Views
  • 7 replies
  • 0 likes
  • Account
  • 409 Views
  • 7 replies
  • 0 likes

Changing user name

I want to change the username on my account, but not the password! Is there a way I can do it?

  • Roadie
  • I want to change the username on my account, but not the password! Is there a way I can do it?
  • LordRollin
  • Community Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • Account
  • 365 Views
  • 3 replies
  • 0 likes

Avslutade att betala via telefonräkningen hos Telia

hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så jag kan tex betala med e faktura eller kort framöver...

  • Newbie
  • hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så j...
  • 270 Views
  • 0 replies
  • 0 likes
  • Account
  • 270 Views
  • 0 replies
  • 0 likes

Login error

Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login in on here but not the app on iOS

  • Casual Listener
  • Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login ...
  • MaryS
  • Roadie
  • 416 Views
  • 7 replies
  • 0 likes
  • Account
  • 416 Views
  • 7 replies
  • 0 likes

Account being hacked every week...

Hi there.It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones get in... Its clearly not from me because I listen to e...

  • Newbie
  • Hi there. It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones ...
  • Harlowin
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
  • 282 Views
  • 1 replies
  • 0 likes

Premium paused

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work. However I have an Apple Store receipt in my email and I can see via my online banking that payment went through. How can I fix thi...

  • Newbie
  • I have a message on my iphone and online application saying that premium is paused because my last payment didn't work.  However I have an Apple Store receipt in my email and I can see via my on...
  • Raysfan11
  • Newbie
  • 498 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 498 Views
  • 2 replies
  • 0 likes

Problem with a premium account

Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems until now.. Thanks for the support.

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  • Casual Listener
  • Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems ...
  • KatesHere
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 320 Views
  • 3 replies
  • 0 likes

Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

  • Visitor
  • How do I permanently delete my Spotify account?   Tried - contact us form but it doesn't seem to work, is there an email I can send to  
  • KatesHere
  • Community Legend
  • 66892 Views
  • 12 replies
  • 1 likes
  • Account
  • 66892 Views
  • 12 replies
  • 1 likes

been charged 2 months in a row

I dont have or want premium but after canceling, my account still gets charged

  • Casual Listener
  • I dont have or want premium but after canceling, my account still gets charged
  • ElusiveHalcyon
  • Gig Goer
  • 243 Views
  • 3 replies
  • 0 likes
  • Account
  • 243 Views
  • 3 replies
  • 0 likes

changing email address

I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount?

  • Newbie
  • I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount? 
  • KatesHere
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 302 Views
  • 1 replies
  • 0 likes

#ThrowboackThursday Playlist

I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so. However, it appears that it was updated today with all new songs. Is there a way to retreive last week's version?

  • Newbie
  • I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so.  However, it appears that it was updated today with all new songs.  Is there a way to ...
  • KatesHere
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium
  • 154 Views
  • 1 replies
  • 0 likes

Help Me! Can I get a cancellation and refund

I have never gone premium with Spotify, I always have used the free version logged in with Facebook.With financial issues I have been looking into my transactions and back statements. To my Complete horror I find that from January 2014 I have been pa...

  • Newbie
  • I have never gone premium with Spotify, I always have used the free version logged in with Facebook. With financial issues I have been looking into my transactions and back statements. To my Complet...
  • KatesHere
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 217 Views
  • 1 replies
  • 0 likes