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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88806 Views

9 replies

2 likes

Account
Login
  • 88806 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

758585 Views

18 replies

29 likes

  • 758585 Views
  • 18 replies
  • 29 likes

Premium does't works

I paid premium to try 30 days but doesn't works and nobody's spotify solve my problem.I tried to restart and uninstall but nothing solves.

Newbie

I paid premium to try 30 days but doesn't works and nobody's spotify solve my problem. I tried to restart and uninstall but nothing solves.

Merik

Community Legend

277 Views

1 replies

0 likes

Premium
  • 277 Views
  • 1 replies
  • 0 likes

Facebook name and picture still linked

So I'm guessing my account was hacked because when I opened Spotify on my phone it showed another device available that was a PC I've never heard of. I went to my account and it was linked with some random persons Facebook. I then clicked sign out ev...

Casual Listener

So I'm guessing my account was hacked because when I opened Spotify on my phone it showed another device available that was a PC I've never heard of. I went to my account and it was linked with some ...

user-removed

Not applicable

450 Views

4 replies

0 likes

Security
  • 450 Views
  • 4 replies
  • 0 likes

Solved!! Subscripción con tarjetas de regalo

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o no, porque yo no tengo tarjeta de crédito y mi únic...

Newbie

Hola yo soy nuevo en esto y quería preguntar porque me ofrecieron por facebook comprar una tarjeta de regalo (código) pero es de Estados Unidos y yo soy de Argentina. Mi duda es si me puede servir o ...

OviiiOne

Community Legend

778 Views

3 replies

0 likes

Premium
Security
  • 778 Views
  • 3 replies
  • 0 likes

Solved!! Loyalty Rewards?

So I have been with Spotify paying Premium for years. There are lots of offers to new customers but never to existing loyal customers. My questions are: 1) Has Spotify ever rewarded loyalty... ever at all? 2) Does Spotify ever intend to? Ironically y...

Casual Listener

So I have been with Spotify paying Premium for years. There are lots of offers to new customers but never to existing loyal customers. My questions are:   1) Has Spotify ever rewarded loyalty....

HerbertLye

Regular

5195 Views

8 replies

2 likes

Account
Premium
Subscription
  • 5195 Views
  • 8 replies
  • 2 likes

Borrar Cuenta y suplantacion de identidad

esta mañana he decidido darme de alta en spotify y sorprendentemente, al iniciar el proceso, el sistema me dice que ya hay una cuenta con mi e-mail, le he dicho que se me ha olvidado el pwd y he podido entrar y me he dado cuenta de que alguien de mex...

Visitor

esta mañana he decidido darme de alta en spotify y sorprendentemente, al iniciar el proceso, el sistema me dice que ya hay una cuenta con mi e-mail, le he dicho que se me ha olvidado el pwd y he podi...

user-removed

Not applicable

1365 Views

4 replies

0 likes

Account
  • 1365 Views
  • 4 replies
  • 0 likes

Decreasing the effort for followers to find us

Hello Our company decided to create a Spotify account, however we've found out that we're absolutely not easy to find. Currently we have a free account but we're open for any offers or options to upgrade IF this leads to fewer (or very few) effort fo...

Newbie

Hello   Our company decided to create a Spotify account, however we've found out that we're absolutely not easy to find. Currently we have a free account but we're open for any offers or optio...

sebastiankreuz

Spotify Legend

253 Views

1 replies

0 likes

Account
  • 253 Views
  • 1 replies
  • 0 likes

Change of Country

I have moved from GErmany to Portugal and now need to change my country and billing details - the country option in my account is not allowing me to select another country - how can I change?

Newbie

I have moved from GErmany to Portugal and now need to change my country and billing details - the country option in my account is not allowing me to select another country - how can I change?

Oreste

Composer

337 Views

1 replies

0 likes

Account
  • 337 Views
  • 1 replies
  • 0 likes

Not getting premium

My last payment failed as I got a new bank card, the payment then went through a few days later and was paid. I still can't get premium and am still on spotify free. What's the problem?

Casual Listener

My last payment failed as I got a new bank card, the payment then went through a few days later and was paid. I still can't get premium and am still on spotify free. What's the problem?

kudagaci

Casual Listener

895 Views

9 replies

0 likes

Premium
  • 895 Views
  • 9 replies
  • 0 likes

Bought a gift code as a birthday present but I've been emailed the code??

Hi there, I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to him once I've authorised payment. I really wanted to print it...

Visitor

Hi there,   I've recently bought a gift code online as a birthday present for my boyfriend and on the purchase screen it claims that I will have the option to print or email the gift card to h...

gnovella16

Roadie

260 Views

1 replies

0 likes

Account
Premium
Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Increased ads after cancelling sub?

I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactly is Spotify punishing me for deciding to not purch...

Casual Listener

I tried the "3 months for $.99" over the summer and then cancelled my subscription. Before I tried it I had an ad every 7-8 songs, now it's every 4-5 songs. Did this happen to anyone else? Why exactl...

gnovella16

Roadie

365 Views

1 replies

1 likes

Subscription
  • 365 Views
  • 1 replies
  • 1 likes

Family account

Is it possible to share my play list with my daughter. I'm logged in through Spotify and my daughter use Facebook as Spotify loginFredrik

Casual Listener

Is it possible to share my play list with my daughter. I'm logged in through Spotify and my daughter use Facebook as Spotify login Fredrik

Jon_UK

Roadie

354 Views

3 replies

0 likes

Account
  • 354 Views
  • 3 replies
  • 0 likes

Default language for communications from Spotify

I am based in Hong Kong and speak English. I can set the Spotify interface language to English but when Spotify sends me a communication, eg. an email re upgrading to the new family plan, the email language is Chinese, I assume because the system ass...

Casual Listener

I am based in Hong Kong and speak English. I can set the Spotify interface language to English but when Spotify sends me a communication, eg. an email re upgrading to the new family plan, the em...

D-Run

Casual Listener

375 Views

2 replies

0 likes

Account
  • 375 Views
  • 2 replies
  • 0 likes

rogers spotify

ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead of 2017.... what do......

Newbie

ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead o...

sebastiankreuz

Spotify Legend

469 Views

1 replies

0 likes

Subscription
  • 469 Views
  • 1 replies
  • 0 likes

Not allowed to cancel???

Ive tried for 4 months to cancel my subscription... only today I realized i had to click "CANCEL SUBSCRIPTION" FOUR goddamn times! Thanks for that.....

Newbie

Ive tried for 4 months to cancel my subscription... only today I realized i had to click "CANCEL SUBSCRIPTION"  FOUR goddamn times! Thanks for that.....

nick_dimes

Newbie

356 Views

1 replies

0 likes

Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Enable promotion of three months/0.99$ from application on an IPhone.

Hey guys!Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can.The thing is that the app store credit deal and not enter a card as requested on the main page.Thanks for the reply.

Newbie

Hey guys! Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can. The thing is that the app store credit deal and not enter a card as requested...

sebastiankreuz

Spotify Legend

261 Views

1 replies

0 likes

Account
Premium
Subscription
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Payment

I got charged twice November and December, it was $19.70 exact month instead of the normal $10.38. I've had premium since February of 2015 so I'm really confused why it's just now charged me twice and I really can't afford that because I'm a poor col...

Casual Listener

I got charged twice November and December, it was $19.70 exact month instead of the normal $10.38. I've had premium since February of 2015 so I'm really confused why it's just now charged me twice an...

Ox1

Roadie

584 Views

1 replies

0 likes

Account
Premium
Subscription
  • 584 Views
  • 1 replies
  • 0 likes

Being Charged too much for premium service

I'm suppose to be charged $9.99 plus tax each month but Spotify has been withdrawing $19.70 now for 2 months in a row. Why is this happening?

Casual Listener

I'm suppose to be charged $9.99 plus tax each month but Spotify has been withdrawing $19.70 now for 2 months in a row.  Why is this happening?  

Oreste

Composer

298 Views

1 replies

0 likes

Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Facebook sharing issues?

(Sorry if this is in the wrong section) It's been happening for months now but for some reason 'Starred' songs no longer share to the Spotify Facebook section? Any songs I have listened to appear in my personal Activity Log, along with the songs I ha...

Casual Listener

(Sorry if this is in the wrong section)   It's been happening for months now but for some reason 'Starred' songs no longer share to the Spotify Facebook section? Any songs I have listened to a...

abhayshahi

Newbie

354 Views

2 replies

0 likes

Other
  • 354 Views
  • 2 replies
  • 0 likes

Receiving Spam from Unidays to my Spotify mail address

Dear Support, I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive these mails anymore, but the "unsubscribe" link doesn't do ...

Newbie

Dear Support,   I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive...

sebastiankreuz

Spotify Legend

2837 Views

1 replies

0 likes

Premium
  • 2837 Views
  • 1 replies
  • 0 likes

spotify

I have 4 accounts with youI would like can canceled 3 of my accounts, just keep the one I'm a VIP on, thank you

Regular

I have 4 accounts with you I would like can canceled 3 of my accounts, just keep the one I'm a VIP on, thank you

jonasherdegen

Community Legend

308 Views

1 replies

0 likes

Premium
  • 308 Views
  • 1 replies
  • 0 likes