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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 157440 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 157440 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10661 Views
  • 3 replies
  • 10 likes
  • Security
  • 10661 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507773 Views
  • 985 replies
  • 112 likes
  • Account
  • 507773 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124572 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124572 Views
  • 74 replies
  • 12 likes

How old is my account?

I tried mailing support yesterday but never got a reply. Is it possible for a mod to tell me how old my account is?

  • Newbie
  • I tried mailing support yesterday but never got a reply. Is it possible for a mod to tell me how old my account is?
  • MauriceMV
  • Spotify Star
  • 943 Views
  • 1 replies
  • 0 likes
  • Account
  • 943 Views
  • 1 replies
  • 0 likes

Doesn't work suddenly changing country

I'd have listened music by spotify when I was in Czech Rep and now i came back to Korea six months ago. It was not problem during the time, however, When I listened as usual, they said; spotify abroad is only use during 14days. Even i've paid as Prem...

  • Casual Listener
  • I'd have listened music by spotify when I was in Czech Rep and now i came back to Korea six months ago. It was not problem during the time, however, When I listened as usual, they said; spotify abroa...
  • Bittencourt
  • Spotify Star
  • 707 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 707 Views
  • 4 replies
  • 0 likes

ACCOUNT HACKED

Someone is using my account, I've changed my password but I can't get rid of them. It's really irritating what do I do?

  • Newbie
  • Someone is using my account, I've changed my password but I can't get rid of them. It's really irritating what do I do?
  • Lil-Wayn3
  • Casual Listener
  • 331 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Security
  • 331 Views
  • 1 replies
  • 1 likes

AJUDAAAA

VENHO FALAR COM A COMUNIDADE SPOTIFYQUE ESTOU PASSANDO POR UM TRANSTORNOPAGUEI O SPOTIFY PREMIUM MAS NAO LIBEROU PRA MIM E JA FAZ 3 DIAS UTEISESTAVA GOSTANDO MUITO DO SPOTIFY ESPERO QUE ALGUEM OU A COMUNIDADE DO SPOTIFY ME AJUDEMMMMMMMMMMMM

  • Casual Listener
  • VENHO FALAR COM A COMUNIDADE SPOTIFY QUE ESTOU PASSANDO POR UM TRANSTORNO PAGUEI O SPOTIFY PREMIUM MAS NAO LIBEROU PRA MIM E JA FAZ 3 DIAS UTEIS ESTAVA GOSTANDO MUITO DO SPOTIFY ESPERO QUE ALGUEM ...
  • Adam_B
  • Spotify
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Offline playlists get desynchronized for no reason

Hello,Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or after nothing, some of my playlists get desynchronized, par...

  • Newbie
  • Hello, Here is my problem : most of the time I use spotify in offline mode on my mobile, and I have a lot of playlists synchronized offline. After a crash of the spotify app, or an update, or afte...
  • niki_in_france
  • Casual Listener
  • 1901 Views
  • 16 replies
  • 2 likes
  • 1901 Views
  • 16 replies
  • 2 likes

Removed Stop Payment but still can't login to account

I don't know if anyone can help me but I have been trying to figure this out for the last few months, Sometime in september, my bank put a stop payment on my accout and I wasn't "allowed" to sign in to my account because it would redirect the site an...

  • Casual Listener
  • I don't know if anyone can help me but I have been trying to figure this out for the last few months,   Sometime in september, my bank put a stop payment on my accout and I wasn't "allowed" to...
  • kbrooksc
  • Community Legend
  • 634 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 634 Views
  • 5 replies
  • 0 likes

Help

My Spotify keeps saying I'm abroad ? I think cause I downloaded it in Amsterdam, now I'm in England and it's not allowing me to login ...the language is in Dutch but I'm here In the uk

  • Casual Listener
  • My Spotify keeps saying I'm abroad ? I think cause I downloaded it in Amsterdam, now I'm in England and it's not allowing me to login ...the language is in Dutch but I'm here In the uk
  • kbrooksc
  • Community Legend
  • 425 Views
  • 3 replies
  • 0 likes
  • Free
  • 425 Views
  • 3 replies
  • 0 likes

forgot password, and email

Hi, I have a problem with my login. I have forgotten my password to my spotify and the e-mail I used to register my spotify account does no longer exist. Up until now I have been logging in with my facebook. And since I do not remember the password a...

  • Newbie
  • Hi,   I have a problem with my login. I have forgotten my password to my spotify and the e-mail I used to register my spotify account does no longer exist. Up until now I have been logging in ...
  • kbrooksc
  • Community Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Login
  • 418 Views
  • 1 replies
  • 0 likes

HELP!!

I tried subscribing for the student membership, everything went fine but I guess spotify can't find me as a student, and now they've taken money out of my account and my account isnt upgradedanyone know what's going on!?!

  • Newbie
  • I tried subscribing for the student membership, everything went fine but I guess spotify can't find me as a student,  and now they've taken money out of my account and my account isnt upgraded ...
  • kbrooksc
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Unapproved charges for premium, yet not receiving premium advantages

I am being charged 9.99 for Spotify Premium, which I didn't upgrade to. And also, I am listening with the free version where there is only shuffle play, not premium access at all. So I am being charged for unreceived services. How do I reverse the ch...

  • Newbie
  • I am being charged 9.99 for Spotify Premium, which I didn't upgrade to. And also, I am listening with the free version where there is only shuffle play, not premium access at all. So I am being charg...
  • kbrooksc
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 384 Views
  • 1 replies
  • 0 likes

I cant be premium

says wrong id. after 5 times I cant write my id then says wrong. but isnt. why???

  • Newbie
  • says wrong id. after 5 times I cant write my id then says wrong. but isnt. why???
  • kbrooksc
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Premium
  • 565 Views
  • 1 replies
  • 0 likes

Student discount disappearing, spotify back to full price

I have had a US student account with the discount for the past 8 months, being charged $4.99 every month. Then, this month it started charging me $9.99 out of nowhere. I have since gotten my student status reapproved the same way I did before, but do...

  • Newbie
  • I have had a US student account with the discount for the past 8 months, being charged $4.99 every month. Then, this month it started charging me $9.99 out of nowhere. I have since gotten my student ...
  • kbrooksc
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Charged for student premium and no premium service

Hello!Yesterday I upgraded to premium using the student discount, I was charged the premium fee to my debit card however, nothing has changed on my actual spotify. I have tried signing in and out, nothing changed. please help!

  • Newbie
  • Hello! Yesterday I upgraded to premium using the student discount, I was charged the premium fee to my debit card however, nothing has changed on my actual spotify. I have tried signing in and out...
  • kbrooksc
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 341 Views
  • 1 replies
  • 0 likes

Charged twice in one month

was charged twice this month! once on the 11th and I have a pending charge that I noticed today (the 24th). I checked my old account and it says "get premium" on the side bar, so its not that account causing the second charge. I sent an email to supp...

  • Visitor
  • was charged twice this month! once on the 11th and I have a pending charge that I noticed today (the 24th). I checked my old account and it says "get premium" on the side bar, so its not that account...
  • kbrooksc
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Duda sobre compra de suscripción.

Es que, no sé si recordarán que en Diciembre había una promoción que decía que si compraba 1 mes de suscripción me regalaban 3 meses, y que era válido solo hasta el 31, esa promoción yo la compré el 24 de Diciembre, y tuve todo este tiempo la duda de...

  • Visitor
  • Es que, no sé si recordarán que en Diciembre había una promoción que decía que si compraba 1 mes de suscripción me regalaban 3 meses, y que era válido solo hasta el 31, esa promoción yo la compré el ...
  • user-removed
  • Not applicable
  • 347 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 347 Views
  • 2 replies
  • 0 likes

cant be premium

Hi! I want to use spotify premium but when i want to use my credit card it says that is not possible. Why?? I dont have another credit card and i want to use premium!! Help!!!

  • Casual Listener
  • Hi! I want to use spotify premium but when i want to use my credit card it says that is not possible. Why?? I dont have another credit card and i want to use premium!! Help!!!
  • DasPeter
  • Community Legend
  • 376 Views
  • 3 replies
  • 0 likes
  • Premium
  • 376 Views
  • 3 replies
  • 0 likes

Solved!! Gift Card with Family membership.

Are you able to use a family gift card to pay for a family membership?

  • Casual Listener
  • Are you able to use a family gift card to pay for a family membership?
  • rosshill96
  • Casual Listener
  • 933 Views
  • 4 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 933 Views
  • 4 replies
  • 1 likes

how to delete a free spotify account

Hello guys. My name is oceane. I have a problem. I can't delete my free spotify account. Please help me!!

  • Visitor
  • Hello guys. My name is oceane. I have a problem. I can't delete my free spotify account. Please help me!!
  • Bittencourt
  • Spotify Star
  • 362 Views
  • 1 replies
  • 0 likes
  • Account
  • 362 Views
  • 1 replies
  • 0 likes

Add more member to current Spotify family plan in a newly activated family plan

Hi, I activated my spotify family plan few mins back. However the payment was not going through so i refereshed my browser and the radio button for selecting number of members got reset from plan of 5 to plan of 2. I am trying to figure out a way to ...

  • Casual Listener
  • Hi,      I activated my spotify family plan few mins back. However the payment was not going through so i refereshed my browser and the radio button for selecting number of members go...
  • 1296902108
  • Casual Listener
  • 286 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 286 Views
  • 2 replies
  • 0 likes