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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4271 Views
  • 0 replies
  • 9 likes
  • Security
  • 4271 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462994 Views
  • 974 replies
  • 110 likes
  • Account
  • 462994 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204877 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204877 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112788 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112788 Views
  • 72 replies
  • 12 likes

Activity not showing up Facebook

Anybody with the same problem? Tried everything. Logging off, deleted Facebook app and Spotify app. More with the same problem?

  • Newbie
  • Anybody with the same problem? Tried everything. Logging off, deleted Facebook app and Spotify app. More with the same problem?
  • Steph_B
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • Other
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! I suscribe with the offer for three months and paid after a month

Hi. I suscribed by the offer for three months at 9,99€, but after a month I get a new paid in my paypal account, but in my account I get the correct info, my next paid is in 2016-3-9 (march - the first time was in december). How can I get a refund fo...

  • Casual Listener
  • Hi.   I suscribed by the offer for three months at 9,99€, but after a month I get a new paid in my paypal account, but in my account I get the correct info, my next paid is in 2016-3-9 (march ...
  • javiergobea
  • Casual Listener
  • 310 Views
  • 2 replies
  • 0 likes
  • Account
  • 310 Views
  • 2 replies
  • 0 likes

Help I Wanted the 3 mo for 9.99 instead only got one month

Account JCWORD. I asked my wife to purchase me a Spotify gift card for Christmas so I could get the special for 3 mo for 9.99 that expires Dec 31st. Well I used the email with the offer and when it came to payment screen I entered the gift card code ...

  • Casual Listener
  • Account JCWORD. I asked my wife to purchase me a Spotify gift card for Christmas so I could get the special for 3 mo for 9.99 that expires Dec 31st. Well I used the email with the offer and when it c...
  • jcword
  • Casual Listener
  • 227 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 227 Views
  • 2 replies
  • 0 likes

Spotify E-card paid but no message or gift received.

Yesterday I bought Spotify E-card gift for the present day. I paid sucessfully by Dotpay and received Transaction confirmation by e-mail. I haven't got any e-mail from Spotify, there is no information on transatcion list on my account.I was charged f...

  • Newbie
  • Yesterday I bought Spotify E-card gift for the present day. I paid sucessfully by Dotpay and received Transaction confirmation by e-mail. I haven't got any e-mail from Spotify, there is no informatio...
  • Steph_B
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 198 Views
  • 1 replies
  • 0 likes

Upgrade to Spotify Premium(Student)

Hey guys'n girls, so here iam going to describe my problem: i once had my Spotify Account running with Spotify Premium (Student) but i decided to change back to the Free- Version.I used the Service of Unidays to get the 50% sale on it. Now when i try...

  • Newbie
  • Hey guys'n girls,   so here iam going to describe my problem:   i once had my Spotify Account running with Spotify Premium (Student) but i decided to change back to the Free- Version. ...
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 217 Views
  • 1 replies
  • 0 likes

country and payment method

Hi,I'm italian but today i discovered that my account had become of philippines.So to try to change my country i put a new payment method. I clicked on change country then italy then i used my paypal account.Now i return to profile settings page but ...

  • Newbie
  • Hi, I'm italian but today i discovered that my account had become of philippines. So to try to change my country i put a new payment method. I clicked on change country then italy then i used my pa...
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Can't access premium account

I've been trying to access my premium account for 3 months now and now that I finally have proof of payment and receipt, I'm being ignored by Spotify's customer support email with an automated email. My phone was stolen so I've lost my email account ...

  • Visitor
  • I've been trying to access my premium account for 3 months now and now that I finally have proof of payment and receipt, I'm being ignored by Spotify's customer support email with an automated e...
  • user-removed
  • Not applicable
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

New credit card

Hi all, Thing is i lost my credit card and immediately blocked it so noone can use it. Got new.Now i would like to carry on as premium on spotify but spotify is not letting me to change credit card info. Who could help out? Cheers.

  • Newbie
  • Hi all,   Thing is i lost my credit card and immediately blocked it so noone can use it. Got new. Now i would like to carry on as premium on spotify but spotify is not letting me to change cr...
  • user-removed
  • Not applicable
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Change connected facebook accoutn

Hey all, is it possible that i can change my logindata while logged in with facebook? I'm loggin in on my phone to my facebook account connected to spotify premium and I wanted to log into facebook on my computer as i recognised i forgot my password ...

  • Newbie
  • Hey all,   is it possible that i can change my logindata while logged in with facebook?  I'm loggin in on my phone to my facebook account connected to spotify premium and I wanted to log...
  • user-removed
  • Not applicable
  • 161 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 161 Views
  • 1 replies
  • 0 likes

Help me!!!

Hi dears!I have a problem because I don't remember my password. I have a premium account. I applied for a new password and they said me that I will receive an email. But I didn't receive email either in my inbox or as a spam . My account is from mail...

  • Casual Listener
  • Hi dears! I have a problem because I don't remember my password. I have a premium account. I applied for a new password and they said me that I will receive an email. But I didn't receive email ei...
  • user-removed
  • Not applicable
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Andrea

Hola que tal, acabó de unirme a spotify y me acabo de dar de alta en premium hace unos minutos pagué. Él problema es que no me aparece mi cuenta premium , me aparece la Free.

  • Newbie
  • Hola que tal, acabó de unirme a spotify y me acabo de dar de alta en premium hace unos minutos pagué. Él problema es que no me aparece mi cuenta premium , me aparece la Free.
  • Steph_B
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! PSE payment

Hi I can subscribe PREMIUM by paying by PSE, but why I cannot do the same for PREMIUM FAMILY?

  • Newbie
  • Hi   I can subscribe PREMIUM by paying by PSE, but why I cannot do the same for PREMIUM FAMILY?
  • Steph_B
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 428 Views
  • 1 replies
  • 0 likes

Problem with Setting password for Device

(Intro, you may skip this :The link from my Sonos system (controller on iPad) to Spotify (premium) is no longer working. Was adviced by the support centre to try and solve it by deleting the Spotify Account from Sonos and then to add it back. To be a...

  • Regular
  • (Intro, you may skip this :The link from my Sonos system (controller on iPad)  to Spotify (premium) is no longer working. Was adviced by the support centre to try and solve it by deleting the Sp...
  • Pitou
  • Regular
  • 564 Views
  • 6 replies
  • 0 likes
  • Account
  • 564 Views
  • 6 replies
  • 0 likes

Can I pay for Spotify using iTunes gift card?

I got a gift card and was wondering if I could pay using that?

  • Casual Listener
  • I got a gift card and was wondering if I could pay using that?
  • MattSuda
  • Spotify Star
  • 637 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 637 Views
  • 3 replies
  • 0 likes

Premium lost?

So my spotify premium account I had on rogers share everything plan + turned into a free account. My plan with Rogers says I have 24 months of spotify premium free. I was using it fine up until a few days ago. Can somebody help?

  • Newbie
  • So my spotify premium account I had on rogers share everything plan + turned into a free account. My plan with Rogers says I have 24 months of spotify premium free. I was using it fine up until a few...
  • 238 Views
  • 0 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! Can't start the 60day free period!

I have recently registered to Spotify, and wanted to try out this ongoing offer of 60 days free premium. When I click the Upgrade link, I am taken to this site:https://www.spotify.com/uk/purchase/panel/?country=GB#__main-extended-creditcard And from ...

  • Casual Listener
  • I have recently registered to Spotify, and wanted to try out this ongoing offer of 60 days free premium.   When I click the Upgrade link, I am taken to this site: https://www.spotify.com/uk/p...
  • KevinNC07
  • Newbie
  • 9599 Views
  • 26 replies
  • 1 likes
  • Other
    Premium
  • 9599 Views
  • 26 replies
  • 1 likes

Cannot change country

HI there, I'm having trouble changing my country in my account settings. Firstly I don't have the option to change in normal accounts so I upgraded to premium so I can change in payment option but even that I still cannot change it. I have the option...

  • Newbie
  • HI there,   I'm having trouble changing my country in my account settings. Firstly I don't have the option to change in normal accounts so I upgraded to premium so I can change in payment opti...
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Solved!! Cannot redeem Spotify Family coupon

Hello, I have tried to redeem a family coupon but I get a notice saying that I must live in the same country as the admin. Both our accounts contains both the same country and the same ZIP code, but it still does not work. What can be the problem and...

  • Casual Listener
  • Hello,   I have tried to redeem a family coupon but I get a notice saying that I must live in the same country as the admin. Both our accounts contains both the same country and the same ZIP c...
  • Serabe
  • Casual Listener
  • 519 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 519 Views
  • 4 replies
  • 0 likes

Solved!! Being charged 9.99 a month for premium and didn't sign up for it

Hello,I signed up for spotify December 2013. I have realized now, that I have been getting charged for premium all along. 9.99 has been taken out of my account each month for the past 2 years. I never signed up for premium. I just sent in a form onli...

  • Newbie
  • Hello, I signed up for spotify December 2013. I have realized now, that I have been getting charged for premium all along. 9.99 has been taken out of my account each month for the past 2 years. I ...
  • DasPeter
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • Security
    Subscription
  • 290 Views
  • 1 replies
  • 0 likes

Charged four times upon initial subscription

I have just signed up for Spotify Student and I realized that I have been charged 4 times for premium. Twice on January 16th and twice on January 17th. On the 16th I tried subscribing for premium only to run into the same problem many other users hav...

  • Newbie
  • I have just signed up for Spotify Student and I realized that I have been charged 4 times for premium. Twice on January 16th and twice on January 17th. On the 16th I tried subscribing for premiu...
  • DasPeter
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 160 Views
  • 1 replies
  • 0 likes