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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 398900 Views
  • 950 replies
  • 107 likes
  • Account
  • 398900 Views
  • 950 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171698 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171698 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99139 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99139 Views
  • 68 replies
  • 10 likes

Edit account

I can't change my spotify from Singapore to Philippines. If I change it thru payment details I have to get the premium first. I have a family account but they are registered in PH. Please help.

  • Newbie
  • I can't change my spotify from Singapore to Philippines. If I change it thru payment details I have to get the premium first. I have a family account but they are registered in PH. Please help.
  • kbrooksc
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
  • 266 Views
  • 1 replies
  • 0 likes

Charged for Spotify Premium

Hi, My name is Neville Taylor and I am just querying why my credit card is being charged for Spotify premium. My email is (Snipped) and my account does not appear to be activated. I did have a spotify account but this was cancelled. My credit card ac...

  • Newbie
  • Hi,   My name is Neville Taylor and I am just querying why my credit card is being charged for Spotify premium. My email is (Snipped) and my account does not appear to be activated. I d...
  • kbrooksc
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

I need help to Unlink Spotify and Playstation Account

I have been trying to unlink my Spotify account for 3 days and keep getting "Currently unable to process your request. Please try again later." What is the reason for this?" Has the network been down for 3 days?

  • Newbie
  • I have been trying to unlink my Spotify account for 3 days and keep getting "Currently unable to process your request. Please try again later." What is the reason for this?" Has the network been down...
  • kbrooksc
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
  • 190 Views
  • 1 replies
  • 0 likes

how to ask for a refund

i don't want this month of spotify premium and i want a refund, how can i do this?

  • Newbie
  •  i don't want this month of spotify premium and i want a refund, how can i do this?
  • kbrooksc
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Credit card being charged but on free subsription

i have quite a few spotify accounts and I have logged into all of them and they all say that I on the free subsription however each month spotify are taking £9.99 from my credit card. I can't work out which account it is associated with or whether it...

  • Newbie
  • i have quite a few spotify accounts and I have logged into all of them and they all say that I on the free subsription however each month spotify are taking £9.99 from my credit card. I can't work ou...
  • kbrooksc
  • Community Legend
  • 117 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 117 Views
  • 1 replies
  • 0 likes

Spotify Family, error about different countries (I am not)

So guys, Today I bought the Spotify Family for me and my sister, BOTH are in the same country as you can see here, but when she tries to reedem her code, the error message saying we are on different countries appears. I already checked their account ...

  • Visitor
  • So guys,   Today I bought the Spotify Family for me and my sister, BOTH are in the same country as you can see here, but when she tries to reedem her code, the error message saying we are...
  • MaryS
  • Roadie
  • 446 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 446 Views
  • 3 replies
  • 0 likes

No puedo iniciar sesion

Cuando intento poner nombre de usuario y contraseña me dice que los datos no son válidos. Quiero recuperar la contraseña y cuando pongo mi mail me dice que no está asociado a ninguna cuenta. Necesito ayuda...

  • Casual Listener
  • Cuando intento poner nombre de usuario y contraseña me dice que los datos no son válidos. Quiero recuperar la contraseña y cuando pongo mi mail me dice que no está asociado a ninguna cuenta. Necesito...
  • gabinetevs
  • Newbie
  • 347 Views
  • 2 replies
  • 2 likes
  • Login
  • 347 Views
  • 2 replies
  • 2 likes

Cancell accout

Hi, I want to cancell my account and delete it. How to?  

  • Newbie
  • Hi, I want to cancell my account and delete it. How to?    
  • MaryS
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • Account
  • 164 Views
  • 1 replies
  • 0 likes

Solved!! Cant buy Premium because of "Javascript".

Hey guys,i wanted to buy Spotify Premium for the 0,99€ and when i click on "pay with Paypal" it says: "You have to activate Javascript". Hte problem is that i activated javascript and so on and it still doesn't work. Any tips?

  • Casual Listener
  • Hey guys, i wanted to buy Spotify Premium for the 0,99€ and when i click on "pay with Paypal" it says: "You have to activate Javascript". Hte problem is that i activated javascript and so on and it ...
  • cowabungakid
  • Newbie
  • 1652 Views
  • 8 replies
  • 0 likes
  • Premium
  • 1652 Views
  • 8 replies
  • 0 likes

Family Plan - unable to Join

I figured it might be a fun idea to setup a family plan for the holidays. After doing so my parents and little brother were unable to join the plan.All the error message says 'currently unable to join this family plan'. Seeing what the conditions wer...

  • Casual Listener
  • I figured it might be a fun idea to setup a family plan for the holidays. After doing so my parents and little brother were unable to join the plan. All the error message says 'currently unable to j...
  • MitchelDZ
  • Casual Listener
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

I pay whit a card and can't have the premium account

Please I need that you solve the problem. . . I made the pay whit a mexican card (I live here) to take the promotion, when the page was loading, it just fall off and I can't have the premium account. . . You can give me the premium account or give me...

  • Casual Listener
  • Please I need that you solve the problem. . . I made the pay whit a mexican card (I live here) to take the promotion, when the page was loading, it just fall off and I can't have the premium account....
  • Petit010
  • Casual Listener
  • 213 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 213 Views
  • 5 replies
  • 0 likes

Canceled and still getting charged!

I got charged 2 twice a few times then December just around Christmas they decided to charge me 4 times! And today January 1st charged again... And I canceled it. And turned off the subscription on my phone. How can you charge someone for services th...

  • Casual Listener
  • I got charged 2 twice a few times then December just around Christmas they decided to charge me 4 times! And today January 1st charged again... And I canceled it. And turned off the subscription on m...
  • asian81
  • Regular
  • 172 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 172 Views
  • 3 replies
  • 0 likes

9.99 € for 3 months deal

Hey,I tried to get the holiday deal (3 months Spotify Premium for only 9.99€) with a giftcard, but now it says that I purchased only 1 month of Premium, even though last time I had Premium was in July or September, so I definitely did not end my Prem...

  • Casual Listener
  • Hey, I tried to get the holiday deal (3 months Spotify Premium for only 9.99€) with a giftcard, but now it says that I purchased only 1 month of Premium, even though last time I had Premium was ...
  • stratford1
  • Casual Listener
  • 390 Views
  • 5 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 390 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

Hello, Hope someone can help me with this issue. There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. According to Spotify there was a mistake with my credit car and no charge was made....

  • Newbie
  • Hello,    Hope someone can help me with this issue.   There was a promotion in Mexico to pay $99.00 MXN for three months, however I paid but didnt get the PREMIUM UPGRADE. Accordin...
  • ivan23110018
  • Newbie
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes

I make the Upgrade to premium and I cant login in my TV and in my iphonrle

I was make the Upgrade to premium account in my Android phone, but i cant login in my account in my TV and in my iPhone, in above show me the message wrong Username or password.But the password its ok, because it works in my Android and when i try to...

  • Casual Listener
  • I was make the Upgrade to premium account in my Android phone, but i cant login in my account in my TV and in my iPhone, in above show me the message wrong Username or password. But the password its...
  • diegomacaciel
  • Casual Listener
  • 91 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 91 Views
  • 1 replies
  • 0 likes

Set device password

Why is there no mail when I try to create a code for the device. I use the name but I can not make a code even if I press the green button.

  • Newbie
  • Why is there no mail when I try to create a code for the device.   I use the name but I can not make a code even if I press the green button.
  • 72 Views
  • 0 replies
  • 0 likes
  • Login
  • 72 Views
  • 0 replies
  • 0 likes

Cheaper for new subscribers?

NZ Subscriber here. I signed up for Spotify Premium a few months ago and I pay 12.99 NZD per month for the suscription. However I checked out the latest promotion where the new subscribers are asked to 9.99 NZD per month after their initial 3 months ...

  • Casual Listener
  • NZ Subscriber here.   I signed up for Spotify Premium a few months ago and I pay 12.99 NZD per month for the suscription. However I checked out the latest promotion where the new subscribers...
  • pavanlimo
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 96 Views
  • 1 replies
  • 0 likes

my account has been hacked

I received an email 2day saying that i changed my mail. I sent an email to the address i found on that mail but i didn’t get a response yet. I read some of the solutions and clearly nothing works since the reply will go to the hackers mail (seriously...

  • Newbie
  •  I received an email 2day saying that i changed my mail. I sent an email to the address i found on that mail but i didn’t get a response yet. I read some of the solutions and clearly n...
  • albionheroqueen
  • Regular
  • 126 Views
  • 1 replies
  • 0 likes
  • Account
  • 126 Views
  • 1 replies
  • 0 likes

Over charged

Hello I tried doing the student discount and it said I wasn't verified but my account was charged 4.99 three times and I still don't have premium

  • Casual Listener
  • Hello I tried doing the student discount and it said I wasn't verified but my account was charged 4.99 three times and I still don't have premium
  • Wisejacob01
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 145 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Premium Issue

Hi there. I just bought Spotify Premium, since the other music app I used is going under. I bought it, got the receipt in my email and everything. I go to Spotify on my computer, a Windows, and at the top it still says "Spotify Free" and, being the p...

  • Casual Listener
  • Hi there. I just bought Spotify Premium, since the other music app I used is going under. I bought it, got the receipt in my email and everything. I go to Spotify on my computer, a Windows, and at th...
  • OviiiOne
  • Community Legend
  • 287 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 287 Views
  • 4 replies
  • 0 likes