Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Okay, so I recently graduated, and I wanted to see if I could still get the student discount on Spotify anyway. The attempt was unsuccessful, but I was charged $4.99 on my bank account anyway. How do I get my money back? Thanks in advance for you hel...
Hi, I have a premium account but suddenly when I'm logging on, a new new free one appears!Now I can't access to my premium account but it still exists.I've tried both my old login directly in the Spotify Application on my PC, and thru Facebook login....
I used a credit card to become premium, but Spotify says my card is having a bad day and couldn´t make the payment. I tried it twice but didn´t work. I recieved two messages from my bank saying i made two payments for Spotify, but i don´t even have p...
I have just invited one of my family (wife) into Spotify Family and they can't successfully upgrade their free account using the invite code as it says that the family member must also be in the same country!!! We are both in the UK and all living ha...
Hi, i wanted the 99c for three month deal. Have never used Spotify before. Now I only have 7 day trial. How can I fix this? Thanks.
SOLVED:I connected on another laptop and managed to change my country.Maybe it was the proxy of the office that did not allow me to change, thinking I was in another country... Hi Guys! I found some old discussions about this topic, but still did not...
Hello everyoneAfter a default of payment, because of my credit card details Visa reached the end of that validity, my Spotify account is blocked, I handed the new issue of my new Visa card, and despite this, I can only play 2 music before that it sto...
i recently just got the offer about 3 months free spotify premium and i just paid the $9.99. I am a bit confused on how the payment will be. Right now it says that i will be charged on the 28 of January again but i thought it said the three months fr...
Hi, I've got an unused gift card that I've had for two years. Is there any way I could activate it so I can use it?
Hi, yesterday I bought a Spotify gift card of 30$ to change my subscription from free to premium and I just spend 0,99$ because of the promotion and I want to know if I can use my gift card again to pay Spotify when my subscription of premium ends......
How long does a response take from support email? I would like to be able to talk to someone. Is there a phone number? Is there a live chat?
I upgraded to the premium-- no more ads and able to skip! However; I am still getting the ads and unable to skip! I would like this fixed because I am paying for it because when I did it online it was taken from my account at that very moment
Inheard that we can get a spotify premium only for 9 pesos. Its a promo until December 31. But I can't register for it. Can you help me?
I was under the impression that my spotify premium has been cancelled. I've tried canceling for two months and I'm still being charged.
Hi,I want to add a third person to my family account. However, on the admin page there does not exist the button "invite" anymore. I can only delete the second family member, adding more is not possible. Any support or workaround appreciated. My acco...
Hi. I found there are unknown devices using my spotify account. At the same time there are unknown playlists which are not created by myself. I suspect that my spotify account is hacked by someone or some errors occured? What should I do?
I have been charged twice for something I am not benefiting from!!! I got charged 4.99 twice!!! Yet I go to my account and look at receipts and nothing is listed!! However I look at my bank statement and it clearly shows being charged twice!!!! To to...
Fiz o upgrade da minha conta premium para conta família, porém fiz esse upgrade pegando uma promoção onde nos primeiros 3 meses seria gratiuito, no caso continuaria os mesmos 14,90. Depois que coloquei o cartão de crédito pra fazer o upgrade de conta...
I can't log into my account and I reset my password twice but I still can't log in? Please help!
I clicked in facebook's publicity to get 3 months for $9.00 MXN), And I got double charged my credit card, and I can't find how to activate premium, help!!