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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405125 Views
  • 958 replies
  • 107 likes
  • Account
  • 405125 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174967 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174967 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99876 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99876 Views
  • 68 replies
  • 10 likes

Can't change my country.

Hello, i've got a problem. I live in Czech Republik and i go to school to Austria, i live about 10 mins from Austria, and i've bought a card for 10 euros when i was going home, but still in Austria, and now i can't use the card in Czech Republik, and...

  • Newbie
  • Hello, i've got a problem.   I live in Czech Republik and i go to school to Austria, i live about 10 mins from Austria, and i've bought a card for 10 euros when i was going home, but still in ...
  • KatesHere
  • Community Legend
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
  • 124 Views
  • 1 replies
  • 0 likes

Privacy Features/Issue

I'm paying for a Premium account, the least you could do is let me Private my profile, hide my TOP ARTISTS/TRACKS. It keeps showing up on my PUBLIC profile how the heck do I get rid of it. Plus, I can't even upload a picture UNLESS I CONNECT TO FACEB...

  • Visitor
  • I'm paying for a Premium account, the least you could do is let me Private my profile, hide my TOP ARTISTS/TRACKS. It keeps showing up on my PUBLIC profile how the heck do I get rid of it. P...
  • KatesHere
  • Community Legend
  • 137 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 137 Views
  • 3 replies
  • 0 likes

cancel a subscription from another user with my credit card

hello i have a family pack for me and two friends, under this descriptionPAYPAL *SPOTIFY 35314369001 GBR138722366901187 , but i still get charge from an account that someone else did with my credit cardSpotifyMX Stockholm SWE526567000013065, so i won...

  • Newbie
  • hello i have a family pack for me and two friends, under this description PAYPAL *SPOTIFY 35314369001 GBR138722366901187   , but i still get charge from an account that someone else d...
  • driveflanger
  • Community Legend
  • 769 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 769 Views
  • 1 replies
  • 0 likes

whats goi g wrong

i paid for spotify premium. I paid from facebook and it works on my macbook but not on my iphone. i know i used my facebook account but it just doesnt work

  • Newbie
  • i paid for spotify premium. I paid from facebook and it works on my macbook but not on my iphone. i know i used my facebook account but it just doesnt work
  • 321 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 321 Views
  • 0 replies
  • 0 likes

Sharing music with a specific user- Sorry no results could be found.

Hi all, Wondering if this has happened to anyone. You follow a friend of yours. You want to send this friend a song you found. You right click>share> sent to friend and you type in their name and no results are found. This friend is real, and you are...

  • Newbie
  • Hi all,   Wondering if this has happened to anyone. You follow a friend of yours. You want to send this friend a song you found. You right click>share> sent to friend and you type in the...
  • 132 Views
  • 0 replies
  • 0 likes
  • Account
    Other
  • 132 Views
  • 0 replies
  • 0 likes

Language on desktop

My desktop version has changed languages and now everything is in Hungarian even though my I have always had it in, and my country country settings (in my account) are in Swedish/Sweden. How do I change it back?

  • Newbie
  • My desktop version has changed languages and now everything is in Hungarian even though my I have always had it in, and my country country settings (in my account) are in Swedish/Sweden. How do ...
  • Nico
  • Community Legend
  • 104 Views
  • 1 replies
  • 0 likes
  • Account
  • 104 Views
  • 1 replies
  • 0 likes

NO hay soporte a usuarios

No puedo hacer el cargo para Spotify Family y no hay nadie que me pueda ayudar, Spotify no da soporte???

  • Casual Listener
  • No puedo hacer el cargo para Spotify Family y no hay nadie que me pueda ayudar, Spotify no da soporte???
  • driveflanger
  • Community Legend
  • 305 Views
  • 3 replies
  • 1 likes
  • Account
    Subscription
  • 305 Views
  • 3 replies
  • 1 likes

Upgrade plan familiar

Hola. Yo contraté la promoción de prueba de 1 dólar por los primeros 3 meses. Quería agregar a una persona mas como premium (pack familiar). Al hacer esto, me cobrarían directamente los 54 pesos mensuales? O a mi me mantendrían la promoción y se cobr...

  • Newbie
  • Hola.   Yo contraté la promoción de prueba de 1 dólar por los primeros 3 meses.   Quería agregar a una persona mas como premium (pack familiar). Al hacer esto, me cobrarían directamente...
  • neo_nitram
  • Newbie
  • 547 Views
  • 2 replies
  • 0 likes
  • Premium
  • 547 Views
  • 2 replies
  • 0 likes

Premimum

Oops! Something went wrong, please try again or check out ourhelp area Got that FOUR times. Plenty of money in the bank. Card is authorized for online transactions, just made one before trying to go for this. Help please? I better not be charged for ...

  • Casual Listener
  • Oops! Something went wrong, please try again or check out ourhelp area                                    &nb...
  • hypnotix77
  • Casual Listener
  • 262 Views
  • 4 replies
  • 3 likes
  • 262 Views
  • 4 replies
  • 3 likes

Cobrado dos meses en septiembre 9,99€

He visto la tarjeta y me han cargado dos veces en septiembre el 12/09 y el 14/09 ¿que hago, me doy de baja? No se a quien reclamar.

  • Casual Listener
  • He visto la tarjeta y me han cargado dos veces en septiembre el 12/09 y el 14/09 ¿que hago, me doy de baja? No se a quien reclamar.
  • ovoide101
  • Casual Listener
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium
  • 97 Views
  • 1 replies
  • 0 likes

Charged for premium TRIAL

Ive had Spotify for a bit and tried out the Premium TRIAL. well when I was signing up for it, it asked for the school I attended. Well seeing as I just graduated high school and haven't gone to college yet, I couldn't answer that. I tried several tim...

  • Casual Listener
  • Ive had Spotify for a bit and tried out the Premium TRIAL. well when I was signing up for it, it asked for the school I attended. Well seeing as I just graduated high school and haven't gone to colle...
  • dayanaare
  • Casual Listener
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Hacked!

I think my account has been hacked! When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know. The name of the iphone was a Spanish name (I am in the UK). Also there were a load of new playlists (all my...

  • Newbie
  • I think my account has been hacked!  When I opened Spotify on it said it was playing from an iPhone that doesn't belong to me or anyone I know.  The name of the iphone was a Spanish name (I...
  • user-removed
  • Not applicable
  • 960 Views
  • 2 replies
  • 2 likes
  • 960 Views
  • 2 replies
  • 2 likes

Family

I just upgraded to the family plan. Now can I share playlists with my daughter who I just added to my plan? Thx.

  • Newbie
  • I just upgraded to the family plan. Now can I share playlists with my daughter who I just added to my plan? Thx.
  • jonasherdegen
  • Community Legend
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium
  • 126 Views
  • 1 replies
  • 0 likes

Premium charge after cancelled

Hi, I was with the 30 day free trial and makes about 3 or 4 days gave me a notice saying that its going to end, i cancelled the premium but today i see a notification from paypal, spotify charges me this month, today i cancelled again the premium but...

  • Casual Listener
  • Hi, I was with the 30 day free trial and makes about 3 or 4 days gave me a notice saying that its going to end, i cancelled the premium but today i see a notification from paypal, spotify charges me ...
  • 100 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 100 Views
  • 0 replies
  • 0 likes

set device password

Hi. I have tried more than 30 times to set device password on my spotify. I have tried to set device password almost in one two months. I have also contacted spotiy customer service, but not gotten any help. They are just telling me to try again and ...

  • Newbie
  • Hi. I have tried more than 30 times to set device password on my spotify. I have tried to set device password almost in one two months. I have also contacted spotiy customer service, but not gotten a...
  • 106 Views
  • 0 replies
  • 0 likes
  • Account
  • 106 Views
  • 0 replies
  • 0 likes

Spotify please stop charging my credit card.

Hello!I have a Spotify free account which I rarely use, and for some reason I am being charged for a premium account. This has been going on for several months now, and all I want is for you to please stop charging my credit card. I have made several...

  • Casual Listener
  • Hello! I have a Spotify free account which I rarely use, and for some reason I am being charged for a premium account. This has been going on for several months now, and all I want is for you to ple...
  • 104 Views
  • 0 replies
  • 0 likes
  • Account
  • 104 Views
  • 0 replies
  • 0 likes

Subscription cancellation issues.

First of all I have sent two contact us support forms and haven't received any sort of reply let alone a confirmation email. GET ON THE BALL!!!! My issue is that I want to cancel my subsciption. Here's where it gets tricky. I have none of the informa...

  • Newbie
  • First of all I have sent two contact us support forms and haven't received any sort of reply let alone a confirmation email.   GET ON THE BALL!!!!     My issue is that I want to c...
  • 97 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 97 Views
  • 0 replies
  • 0 likes

Canadian student discount link not working

When I use the link to access the student discount (spotify.com/ca-en/student and spotify.com/student), it redirects me to the main spotify page. I've tried it while logged in, logged out and tried it again, cancelled my premium, and it still kept re...

  • Newbie
  • When I use the link to access the student discount (spotify.com/ca-en/student and spotify.com/student), it redirects me to the main spotify page. I've tried it while logged in, logged out and tried i...
  • Nico
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Perry Como

I am looking for Perry Como in Dublin Christmas album

  • Casual Listener
  • I am looking for Perry Como in Dublin Christmas album
  • rlkahney
  • Casual Listener
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium
  • 150 Views
  • 1 replies
  • 0 likes

Double charge for 17 months!

HI,It’s clearly a fault of your charging system allowing to charge twice on the same Paypal account and the same email. Re: Subscription - Charged twice [ ref:_00DD0pxIW._5005713s3Co:ref ]Please close Facebook account and refund all money charged, £1...

  • Visitor
  • HI, It’s clearly a fault of your charging system allowing to charge twice on the same Paypal account and the same email.   Re: Subscription - Charged twice    [ ref:_00DD0pxI...
  • Teresa
  • Roadie
  • 301 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 301 Views
  • 4 replies
  • 0 likes