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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8921 Views
  • 1 replies
  • 9 likes
  • Security
  • 8921 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480094 Views
  • 979 replies
  • 111 likes
  • Account
  • 480094 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210425 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210425 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120586 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120586 Views
  • 72 replies
  • 12 likes

I got charged twice

Hello Spotify my username is newman1010 and I was signing up for the student 50% off and I did it twice on mistake. Is there anyway I could get my 5.00 dollars back? Thanks

  • Casual Listener
  • Hello Spotify my username is newman1010 and I was signing up for the student 50% off and I did it twice on mistake. Is there anyway I could get my 5.00 dollars back? Thanks
  • Newman1010
  • Casual Listener
  • 243 Views
  • 1 replies
  • 0 likes
  • Other
  • 243 Views
  • 1 replies
  • 0 likes

What is this? Scam?

HelloMy Spotify told me that there's a payment problem and redirected me to a page where I'm supposed to put in my creditcard information. I've been using Paypal all this time and on Paypal everything looks good. The subscription is active and my car...

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  • Casual Listener
  • Hello My Spotify told me that there's a payment problem and redirected me to a page where I'm supposed to put in my creditcard information. I've been using Paypal all this time and on Paypal everyth...
  • Sickan1979
  • Casual Listener
  • 1901 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 1901 Views
  • 4 replies
  • 0 likes

E-CARD Not Available

Hi, i'm having a problem when i try to access the site to purchase E-Cards If i go to the correct site for my country, it says.."Spotify Gift Cards are currently not available in your country." But that's not true because i already bought them previo...

  • Casual Listener
  • Hi, i'm having a problem when i try to access the site to purchase E-Cards   If i go to the correct site for my country, it says.."Spotify Gift Cards are currently not available in your countr...
  • gnovella16
  • Roadie
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 167 Views
  • 1 replies
  • 0 likes

Charged through phone company but not got a Spotify subscription

I have a Vodafone pay monthly account which started 18 months a go.. When I first opened this subscription I got 6 months free Spotify which I cancelled after the free 6 months were complete. Since then I have been charged £10 extra to my Vodafone bi...

  • Newbie
  •  I have a Vodafone pay monthly account which started 18 months a go.. When I first opened this subscription I got 6 months free Spotify which I cancelled after the free 6 months were complete. S...
  • gnovella16
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 181 Views
  • 1 replies
  • 0 likes

Changing card used for subscription

My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to resubscribe with another card. Help?

  • Casual Listener
  • My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to r...
  • gnovella16
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Endless Spotify Loop?

I can't seem to get spotify premium, every time I try paying with paypal it redirects me to the previous page asking me which payment method I'm using. I've tried on both chrome and firefox.

  • Newbie
  • I can't seem to get spotify premium, every time I try paying with paypal it redirects me to the previous page asking me which payment method I'm using. I've tried on both chrome and firefox.
  • gnovella16
  • Roadie
  • 1095 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1095 Views
  • 1 replies
  • 0 likes

password link expire

I cannot change/reset my password.Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.

  • Newbie
  • I cannot change/reset my password. Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.
  • gnovella16
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Other
  • 217 Views
  • 1 replies
  • 0 likes

paid for premium and not getting srrvices

I paid 9.99 for the premium and am not receiving the services

  • Newbie
  • I paid 9.99 for the premium and am not receiving the services
  • gnovella16
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Student Discount Ending

My premium student discount subscrpition is ending in a few days. If I renew now will i get charged twice? Also, do you cancel the current subscription to renew the discount?Thanks all!

  • Newbie
  • My premium student discount subscrpition is ending in a few days. If I renew now will i get charged twice? Also, do you cancel the current subscription to renew the discount? Thanks all!
  • gnovella16
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Wrongfully Charged for two months. Please Refund.

I sent a message about this a few days ago and never got a response... just an automated email. Case #04172843 You wrongfully charged me for premium service for October and November. I downgraded my account to a free account before then. The dates I ...

  • Newbie
  • I sent a message about this a few days ago and never got a response... just an automated email.   Case #04172843   You wrongfully charged me for premium service for October and November...
  • gnovella16
  • Roadie
  • 196 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 196 Views
  • 1 replies
  • 0 likes

using at the office

so at my new job I can access spotify.com but not facebook.com. my spotify account is signed up through my facebook. how can i sign on to my spotify account without clicking "sign in with facebook"?? Thanks.

  • Casual Listener
  • so at my new job I can access spotify.com but not facebook.com. my spotify account is signed up through my facebook. how can i sign on to my spotify account without clicking "sign in with facebook"??...
  • 12131255028
  • Casual Listener
  • 395 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 395 Views
  • 2 replies
  • 0 likes

link facebook to another account and detach the old one

Hi, I'm using spotify for about a year and I want to join my friends but my facebook profile is linked with an old account of mine.I'm wondering how can I deactivate my old account so I can link my facebook profile to the new one? thanks for your hel...

  • Visitor
  • Hi, I'm using spotify for about a year and I want to join my friends but my facebook profile is linked with an old account of mine. I'm wondering how can I deactivate my old account so I can link my...
  • user-removed
  • Not applicable
  • 454 Views
  • 5 replies
  • 0 likes
  • Account
  • 454 Views
  • 5 replies
  • 0 likes

Payments

I started Spotify on the 29th October... Meaning my payment would be 4weeks from then so I thought, Spotify was working fine this morning and now it's saying to check my account details as my payment failed... I have funds in my account and wasn't ex...

  • Newbie
  • I started Spotify on the 29th October... Meaning my payment would be 4weeks from then so I thought, Spotify was working fine this morning and now it's saying to check my account details as my payment...
  • Steph_B
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 219 Views
  • 1 replies
  • 0 likes

Problem Changing Country

Hello. I'm US-based, and am trying to switch my country from the UK to the US (I used my UK bank account to pay for the last month, but need to switch back to using a US card). I have a premium subscription. Within the 'change country' window, I'm ab...

  • Newbie
  • Hello. I'm US-based, and am trying to switch my country from the UK to the US (I used my UK bank account to pay for the last month, but need to switch back to using a US card). I have a premium subsc...
  • gnovella16
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 194 Views
  • 1 replies
  • 0 likes

Collaborative Follower Not Showing Up

I am trying to make a collaborative playlist that my friend can listen to and add songs. I sent her the link and got an email that she is following the playlist - however, when I click on my playlist it shows that I have 0 followers. Can she see the ...

  • Newbie
  • I am trying to make a collaborative playlist that my friend can listen to and add songs.   I sent her the link and got an email that she is following the playlist - however, when I click ...
  • prinzmaus
  • Community Legend
  • 292 Views
  • 2 replies
  • 0 likes
  • Premium
  • 292 Views
  • 2 replies
  • 0 likes

Paid for spotufy but my account is no longer premium.

I paid for Spotify for this month on the first, when I came to use spotufy on Monday my account was no longer preium. Hoping their is spotufy staff here who would be able to help.

  • Newbie
  • I paid for Spotify for this month on the first, when I came to use spotufy on Monday my account was no longer preium. Hoping their is spotufy staff here who would be able to help.
  • Steph_B
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Still charged even though I had no money on my card

Usually if my subscription runs out for premium i can just wait till payday to pay it off it will say at the top (sorry your payment didnt go through pleas update your payment method) and I never get my card charged usually because I never have money...

  • Newbie
  • Usually if my subscription runs out for premium i can just wait till payday to pay it off it will say at the top (sorry your payment didnt go through pleas update your payment method) and I never get...
  • gnovella16
  • Roadie
  • 1087 Views
  • 1 replies
  • 1 likes
  • Premium
  • 1087 Views
  • 1 replies
  • 1 likes

Spotify users or customer service

I dont understand why i have been charged for my premium when its included with my mobile plan that i pay monthly

  • Newbie
  • I dont understand why i have been charged for my premium when its included with my mobile plan that i pay monthly
  • Steph_B
  • Roadie
  • 449 Views
  • 10 replies
  • 0 likes
  • Premium
  • 449 Views
  • 10 replies
  • 0 likes

Can't change country

Got a swedish account but been living in Australia for the last year and spotify keeps saying I'm offline even though I'm not! Been trying to change country but it's grey and I can't even click on it?? So **bleep**ing annoying!

  • Newbie
  • Got a swedish account but been living in Australia for the last year and spotify keeps saying I'm offline even though I'm not! Been trying to change country but it's grey and I can't even click on it...
  • gnovella16
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 169 Views
  • 1 replies
  • 0 likes

Transfer subscription

My Facebook account was deleted for breaching terms of service. So I couldn't log in to my premium account.I've opened a new account and want to know how to transfer the subscription or at least delete the original so I don't continue to be charged.T...

  • Casual Listener
  • My Facebook account was deleted for breaching terms of service. So I couldn't log in to my premium account. I've opened a new account and want to know how to transfer the subscription or at least de...
  • gnovella16
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes