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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • milkman2
  • Visitor
  • 267617 Views
  • 522 replies
  • 34 likes
  • Account
    Free
  • 267617 Views
  • 522 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 13115 Views
  • 6 replies
  • 11 likes
  • Security
  • 13115 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • devel
  • Visitor
  • 530526 Views
  • 989 replies
  • 113 likes
  • Account
  • 530526 Views
  • 989 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 128316 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 128316 Views
  • 74 replies
  • 12 likes

rogers spotify

ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead of 2017.... what do......

  • Newbie
  • ok so i have the neccesary rogers plan, i enabled it on my phone number, i linked rogers to my spotify, did sign in thru facebook, and my spotify premium still says ending december 17, 2015 instead o...
  • sebastiankreuz
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Trying to change device password

I have gotten the email to change device password so my boyfriend can log into the account without having to use my facebook.I recieve the email but when I click the link and enter a new password it just says there was a problem setting your password...

  • Casual Listener
  • I have gotten the email to change device password so my boyfriend can log into the account without having to use my facebook. I recieve the email but when I click the link and enter a new password i...
  • sebastiankreuz
  • Spotify Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
  • 265 Views
  • 3 replies
  • 0 likes

Enable promotion of three months/0.99$ from application on an IPhone.

Hey guys!Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can.The thing is that the app store credit deal and not enter a card as requested on the main page.Thanks for the reply.

  • Newbie
  • Hey guys! Anyone knows how to activate the promotion of three months from the application on the iPhone and if you can. The thing is that the app store credit deal and not enter a card as requested...
  • sebastiankreuz
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 213 Views
  • 1 replies
  • 0 likes

Closes instantly

I tap the spotify app on my phone, it begins to load up showing a grey screen, then it just closes instantly. It doesn't even give me the option to sign in. I have spotify premium as well so this is very frustrating.I have already tried 're-installin...

  • Casual Listener
  • I tap the spotify app on my phone, it begins to load up showing a grey screen, then it just closes instantly. It doesn't even give me the option to sign in. I have spotify premium as well so this is ...
  • pluT0NYum
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 385 Views
  • 2 replies
  • 0 likes

Receiving Spam from Unidays to my Spotify mail address

Dear Support, I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive these mails anymore, but the "unsubscribe" link doesn't do ...

  • Newbie
  • Dear Support,   I am receiving mails with offers from Unidays lately. They are sent to the mail address that I used to register for Spotify (I used "spotify@mydomain"). I don't want to receive...
  • sebastiankreuz
  • Spotify Legend
  • 2781 Views
  • 1 replies
  • 0 likes
  • Premium
  • 2781 Views
  • 1 replies
  • 0 likes

where is the menu bar ?

In order to ugrade to the Premium bitrate I must edit on the menu bar.But where is the menu bar ?I run W7-64. Thanks for help.

  • Newbie
  • In order to ugrade to the Premium bitrate I must  edit on the menu bar. But where is the menu bar ? I run W7-64.   Thanks for help.  
  • sebastiankreuz
  • Spotify Legend
  • 5760 Views
  • 1 replies
  • 1 likes
  • Account
  • 5760 Views
  • 1 replies
  • 1 likes

Problem med konto

Hej Spotify! Allt har funkat fint med mitt konto i flera år. För ett par veckor sedan skaffade jag ett nytt bankkort. Fattade först inte varför Spotify slutade att fungera. Loggade sedan in och bytte betalningsuppgifter. Inget hände. Tror att jag kan...

  • Visitor
  • Hej Spotify! Allt har funkat fint med mitt konto i flera år. För ett par veckor sedan skaffade jag ett nytt bankkort. Fattade först inte varför Spotify slutade att fungera. Loggade sedan in oc...
  • kurt2114
  • Newbie
  • 1974 Views
  • 3 replies
  • 0 likes
  • 1974 Views
  • 3 replies
  • 0 likes

ASAP!!

I want to delete this account.I can't connect my new spotify account to my fb because this account is still connected with itThanks

  • Visitor
  • I want to delete this account.I can't connect my new spotify account to my fb because this account is still connected with it Thanks
  • sebastiankreuz
  • Spotify Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium

Hello!I have got Spotify Premium but I cannot understand why I pay € 12,99 instead of € 9,99...Moreover from my account I cannot modify, change or delete the subscription.Is this the only way to contact Spotify and get helped?? ThanksFrancesca

  • Casual Listener
  • Hello! I have got Spotify Premium but I cannot understand why I pay € 12,99 instead of € 9,99... Moreover from my account I cannot modify, change or delete the subscription. Is this the only way t...
  • driveflanger
  • Community Legend
  • 488 Views
  • 3 replies
  • 0 likes
  • Premium
  • 488 Views
  • 3 replies
  • 0 likes

Solved!! Free trial for new Premium subscribers

It says here that first time premium subscribers can enjoy three months of Premium for €0.99:https://support.spotify.com/lt/learn-more/faq/#!/article/spotify-new-subscriber-offers/?in=search I was Unlimited subscriber, but never Premium. Now I've tri...

  • Newbie
  • It says here that first time premium subscribers can enjoy three months of Premium for €0.99: https://support.spotify.com/lt/learn-more/faq/#!/article/spotify-new-subscriber-offers/?in=search &nbsp...
  • Pete
  • Roadie
  • 343 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 343 Views
  • 1 replies
  • 0 likes

Why have my Spotify been cancelled?

My Spotify subscription has been canceled due to insufficient funds but my account has been charged. If I'm paying for service I should be receiving it.

  • Newbie
  • My Spotify subscription has been canceled due to insufficient funds but my account has been charged. If I'm paying for service I should be receiving it.
  • Pete
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 318 Views
  • 1 replies
  • 0 likes

Bought premium with discount but still payed 9.99€

Hi!I just bought premium with the discount 3 months for 0.99 and then it goes on for 9.99€but i still payed 9.99, is this because i am an old member or did i do somethign wrong? Thanks Tim

  • Newbie
  • Hi! I just bought premium with the discount 3 months for 0.99 and then it goes on for 9.99€ but i still payed 9.99, is this because i am an old member or did i do somethign wrong?   Thanks �...
  • OviiiOne
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 197 Views
  • 1 replies
  • 0 likes

starred songs

I just updated the app on my phone and lost over 500 songs in my starred playlist. can you help me get them back?

  • Newbie
  • I just updated the app on my phone and lost over 500 songs in my starred playlist. can you help me get them back?
  • sebastiankreuz
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • Other
  • 189 Views
  • 1 replies
  • 0 likes

Re: Way to know in which playlist/s is any given song at once

Hello. I need help. I miss too songs. First song kiss from prince. and the other song is Ich liebe dich from Clowns und Helden. There is the proplem, that you have the live version and not the normal version, which is the best.

  • Newbie
  • Hello. I need help. I miss too songs. First song kiss from prince. and the other song is Ich liebe dich from Clowns und Helden. There is the proplem, that you have the live version and not the normal...
  • sebastiankreuz
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Delete account

I tried to delete my account and it keeps sending me back to the same page. Which is very frustrating. Also spotify preauthoeized a payment of 5.09 somethin on my account after tell me that I was not eligible for the student offer. I want my account ...

  • Visitor
  • I tried to delete my account and it keeps sending me back to the same page. Which is very frustrating. Also spotify preauthoeized a payment of 5.09 somethin on my account after tell me that I was not...
  • sebastiankreuz
  • Spotify Legend
  • 538 Views
  • 6 replies
  • 1 likes
  • Account
  • 538 Views
  • 6 replies
  • 1 likes

Unlink of Facebook account

 As unlink my Spotify Account of My Facebook Account?

  • Newbie
  •  As unlink my Spotify Account of My Facebook Account?
  • user-removed
  • Not applicable
  • 278 Views
  • 2 replies
  • 0 likes
  • Account
  • 278 Views
  • 2 replies
  • 0 likes

Free trial premium

I was sent an email from Spotify about being able to receive 30 days of free premium Spotify but was never given these 30 days.

  • Casual Listener
  • I was sent an email from Spotify about being able to receive 30 days of free premium Spotify but was never given these 30 days.
  • Quinonesedwin5
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
  • 276 Views
  • 2 replies
  • 0 likes

free trial premium

I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euros off my account.. Went back to the spotify website, sudd...

  • Visitor
  •  I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euro...
  • Pete
  • Roadie
  • 205 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 205 Views
  • 1 replies
  • 0 likes

I have a premium account but get a 14 day abroad limit

Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad. i thought that limit was for Free accounts not Pr...

  • Newbie
  • Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad...
  • Pete
  • Roadie
  • 358 Views
  • 2 replies
  • 0 likes
  • Premium
  • 358 Views
  • 2 replies
  • 0 likes