Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81590 Views

9 replies

2 likes

Account
Login
  • 81590 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656703 Views

13 replies

4 likes

Account
  • 656703 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

737787 Views

18 replies

29 likes

  • 737787 Views
  • 18 replies
  • 29 likes

Why can't other people find my account?

Help! I'm trying to make an account for my job but when I search for this account from my personal one I can't find it! How do I make this account searchable so people can actually find it?

Newbie

Help! I'm trying to make an account for my job but when I search for this account from my personal one I can't find it! How do I make this account searchable so people can actually find it?

Nico

Community Legend

330 Views

1 replies

0 likes

Account
  • 330 Views
  • 1 replies
  • 0 likes

NEED HELP

Hi i really need help. I created an account other than this one and subscribed to premium i need to cancel that subscription but i forgot my emal and password to that account and i have to keep paying the fee. I have contacted spotify countless times...

Casual Listener

Hi i really need help. I created an account other than this one and subscribed to premium i need to cancel that subscription but i forgot my emal and password to that account and i have to keep payin...

driveflanger

Community Legend

211 Views

1 replies

0 likes

Account
Premium
Subscription
  • 211 Views
  • 1 replies
  • 0 likes

Did Not get spotify premium

So i was deciding to either get apple music or spotify so i ended up choosing spotify and well now i kind of regret it. I chose the student offer which was $5 a month i entered all my information and it said it was unable to vertify my information al...

Newbie

So i was deciding to either get apple music or spotify so i ended up choosing spotify and well now i kind of regret it. I chose the student offer which was $5 a month i entered all my information and...

bessie_love

Newbie

281 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Subscription
Unlimited
  • 281 Views
  • 1 replies
  • 0 likes

Can't pay

Hi everyone! I'm trying to upgrade my Free Account to Premium, but when i put my card data, i can see this error:"Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment ...

Casual Listener

Hi everyone!   I'm trying to upgrade my Free Account to Premium, but when i put my card data, i can see this error: "Oops, seems your card or payment provider is having a bad day. Don't worry...

driveflanger

Community Legend

377 Views

1 replies

0 likes

Premium
  • 377 Views
  • 1 replies
  • 0 likes

I bought premium spotify and have not received

Buy a membership of Spotify for 3 months by 0.99 usd then received a message from my credit card visa has been telling me to buy and when I returned to my account had not been any change in it

Newbie

Buy a membership of Spotify for 3 months by 0.99 usd then received a message from my credit card visa has been telling me to buy and when I returned to my account had not been any change in it

jean3601

Community Legend

209 Views

1 replies

0 likes

Account
Subscription
  • 209 Views
  • 1 replies
  • 0 likes

Cannot reset password

This is the second time this situation has occurred. Opened app on LG 4 with TMobile. App said my memory was almost empty. Hum... I have onboad and SD card. App said clear data. I cleared data. Next I could not log on to my account using my password....

Casual Listener

This is the second time this situation has occurred. Opened app on LG 4 with TMobile. App said my memory was almost empty. Hum... I have onboad and SD card. App said clear data. I cleared data. Next ...

playtowin

Casual Listener

421 Views

2 replies

0 likes

Login
  • 421 Views
  • 2 replies
  • 0 likes

Help

I have been charged 10.69 for the past 6 months and have not recived payment back for any of those charges. I do not have premium and should not be getting any of these charges. I have put in many requests for someone to contact me about this and hav...

Newbie

I have been charged 10.69 for the past 6 months and have not recived payment back for any of those charges. I do not have premium and should not be getting any of these charges. I have put in many re...

jean3601

Community Legend

242 Views

1 replies

0 likes

Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Extremely disappointed with Premium

I am EXTREMELY, EXTREMELY, EXTREMELY, disappointed with Spotify Premium.The first month I was using it my phone bill went up to £240. The second month it was £170. This is absolutely ridiculous. I selected to have several playlists on off-line mode, ...

Newbie

I am EXTREMELY, EXTREMELY, EXTREMELY, disappointed with Spotify Premium. The first month I was using it my phone bill went up to £240. The second month it was £170. This is absolutely ridiculous. I ...

jean3601

Community Legend

239 Views

1 replies

0 likes

Premium
  • 239 Views
  • 1 replies
  • 0 likes

Spotify charged me but my account still says I have a free account.

I tried to get the student discount, it couldn't validate it, so I don't have a premium account. However, they still charged me for it. My account still says free. It's been 2 days now, and I had hoped maybe it would be automatically refunded but the...

Newbie

I tried to get the student discount, it couldn't validate it, so I don't have a premium account. However, they still charged me for it. My account still says free. It's been 2 days now, and I had hop...

jean3601

Community Legend

528 Views

1 replies

0 likes

  • 528 Views
  • 1 replies
  • 0 likes

Forgot my account information but wish to cancel my subscription help please

I couldn't find a phone number to call but I need to cancel my subscription because can't because I completely forgot my account information and need to stop getting billed every month.

Visitor

I couldn't find a phone number to call but I need to cancel my subscription because can't because I completely forgot my account information and need to stop getting billed every month.

426 Views

0 replies

0 likes

  • 426 Views
  • 0 replies
  • 0 likes

Solved!! Canceling an account i am paying for but do not have login info for

Hi any help would be appreciated. My girlfriend left awhile back and I forgot that I had let her use my credit card to put Spotify Premium on her phone I believe she used her Facebook log in when she used it. My card is being charged but i can't logi...

Newbie

Hi any help would be appreciated. My girlfriend left awhile back and I forgot that I had let her use my credit card to put Spotify Premium on her phone I believe she used her Facebook log in when she...

jean3601

Community Legend

364 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 364 Views
  • 1 replies
  • 0 likes

Dont want premium

Well, i subscribed to premium 3 months ago and now my premium didnt ended because i forgot to cancel it and I dont want to waste 10€ to have premium, it was a mistake, my premium started 1 day ago and i didnt take a look to spoty also... so I want to...

Newbie

Well, i subscribed to premium 3 months ago and now my premium didnt ended because i forgot to cancel it and I dont want to waste 10€ to have premium, it was a mistake, my premium started 1 day ago an...

jean3601

Community Legend

311 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Changing payment method on old payment plan

I have an old payment plan for €4,99 that works fine to me.Apparently you can only sign up for 9,99 now, but when I started with Spotify you also had the 4,99 plan (=mobile not included) I want to change the payment method though, and my account info...

Newbie

I have an old payment plan for €4,99 that works fine to me. Apparently you can only sign up for 9,99 now, but when I started with Spotify you also had the 4,99 plan (=mobile not included)   I...

342 Views

0 replies

0 likes

Account
Subscription
  • 342 Views
  • 0 replies
  • 0 likes

Fido & Spotify

Two questions regarding my wireless carrier (Fido). 1) I can't find my carrier when updating my profile. 2) I am already a Premium subscriber, but my carrier has a 10% discount, how do I obtain that?

Newbie

Two questions regarding my wireless carrier (Fido). 1) I can't find my carrier when updating my profile. 2) I am already a Premium subscriber, but my carrier has a 10% discount, how do I obtain that?

948 Views

0 replies

0 likes

Account
Premium
Subscription
  • 948 Views
  • 0 replies
  • 0 likes

Family plan issue

Hello, i've recently bought a family plan and invited an account. Spotify says we're in different countries. It seems its a known issue and a lot of people are having the same problem. How can I solve this? In my profile the country is 'BR' and the o...

Casual Listener

Hello, i've recently bought a family plan and invited an account. Spotify says we're in different countries. It seems its a known issue and a lot of people are having the same problem. How can I solv...

Pete

Roadie

386 Views

4 replies

0 likes

Account
Premium
  • 386 Views
  • 4 replies
  • 0 likes

I don´t have a user name because i create my account with facebook

I have the problem that every time i want to use spotify in a friend computer or device i have to login first with facebook because i don´t have or i can´t fine my username. it´s very problematic because i don´t want to login every time to facebook i...

Newbie

I have the problem that every time i want to use spotify in a friend computer or device i have to login first with facebook because i don´t have or i can´t fine my username. it´s very problematic bec...

jean3601

Community Legend

212 Views

1 replies

0 likes

Account
Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Offline Devices Limit

Please increase the number of allowable devices for offline listening to greater than 3. I'm running into this limit and it's providing a very annoying user experience. I don't think I'm in a very unique situation when I have the following devices I ...

Regular

Please increase the number of allowable devices for offline listening to greater than 3. I'm running into this limit and it's providing a very annoying user experience. I don't think I'm in a very un...

jean3601

Community Legend

456 Views

1 replies

1 likes

Premium
  • 456 Views
  • 1 replies
  • 1 likes

Solved!! Merging Two Accounts

Hi there, I recently tried to merge two profiles (my personal one, into a new artist profile) and lost all of my followers from the first one. I was working really hard to build a following and was wondering if I could merge the two, if not recover m...

Newbie

Hi there, I recently tried to merge two profiles (my personal one, into a new artist profile) and lost all of my followers from the first one.  I was working really hard to build a following and...

jean3601

Community Legend

401 Views

1 replies

0 likes

Account
  • 401 Views
  • 1 replies
  • 0 likes

subscription issue

why did I get charged $10.69 before my free trial expired??

Newbie

why did I get charged $10.69 before my free trial expired??

169 Views

0 replies

0 likes

Subscription
  • 169 Views
  • 0 replies
  • 0 likes