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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421156 Views
  • 965 replies
  • 108 likes
  • Account
  • 421156 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186400 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186400 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103434 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103434 Views
  • 69 replies
  • 10 likes

Cannot change email adress

Hi, I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but then I can't change my settings... How can I do ? EDIT : I ca...

  • Casual Listener
  • Hi,   I want to change my email adress in my settings, but I can't because I don't remember my password and my former email adress doesn't work anymore. I can only log in using Facebook, but t...
  • ellvad
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 196 Views
  • 2 replies
  • 0 likes

Cancelled premium subscription same day that PayPal was charged

I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded for this monthly payment?

  • Newbie
  • I just got the notice that PayPal was charged for monthly subscription. I cancelled subscription immediately after. Is this new pmt for previous month? Or for this coming month? Will I be refunded fo...
  • 111 Views
  • 0 replies
  • 0 likes
  • Account
    Subscription
  • 111 Views
  • 0 replies
  • 0 likes

Free account being charged for premium

Hello!I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter account to contact anyone who can help me. I have a fr...

  • Casual Listener
  • Hello! I have been racking my brain trying to contact some form of support and have not yet received a response from Spotify. I filled out the Contact Form several times and also created a twitter a...
  • 99 Views
  • 0 replies
  • 0 likes
  • Account
    Security
  • 99 Views
  • 0 replies
  • 0 likes

Please help (Facebook)

So like 2 days ago my friend linked her facebook to my Spotify account by accident and now people see her name and picture, so I've tried several times disconnecting from facebook by going to the settings and all that but it didnt work, then i tried ...

  • Casual Listener
  • So like 2  days ago my friend linked her facebook to my Spotify account by accident and now people see her name and picture, so I've tried several times disconnecting from facebook by going to t...
  • wickamahn
  • Newbie
  • 268 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 268 Views
  • 3 replies
  • 0 likes

Problema tarjeta de credito

Hola!Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria volver a tener la cuenta premium y no me toma ninguna...

  • Newbie
  • Hola! Tenia la cuenta premium, y se cancelo porque dice que no se pudo procesar el pago, pero segun el banco de la tarjeta me informaron que todos los pagos que recibieron se abonaron. Ahora queria ...
  • oruamle
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 400 Views
  • 2 replies
  • 0 likes

not get the payment

Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem

  • Newbie
  • Im tryin to pay the account for family and it doesnt save me the payment y tell me problem with the bank and il tryin with almost 5 credits cards and still the problem
  • oruamle
  • Casual Listener
  • 250 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 250 Views
  • 1 replies
  • 1 likes

Solved!! Spotify in Cancun México

Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't allow service there...

  • Newbie
  • Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't al...
  • mariaponce
  • Newbie
  • 9818 Views
  • 2 replies
  • 0 likes
  • mexico
    stream
  • 9818 Views
  • 2 replies
  • 0 likes

Want to change credit card

A few months ago, I turned changed credit card accounts in Spotify. Or so I thought. How do I make this actually CHANGE? When I look in my Spotify account (or, rather my kids' account), it shows the correct card, but it doesn't actually bill that car...

  • Newbie
  • A few months ago, I turned changed credit card accounts in Spotify.  Or so I thought.     How do I make this actually CHANGE?  When I look in my Spotify account (or, rather my k...
  • 297 Views
  • 0 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Can't buy premium membership

Hi, I know that many people have the same issue, it seems that I can't pay with my credit card for premium. So i want to know how can i contact a staff or someone who can help me to... I don't know maybe delete my credit card from their database or s...

  • Casual Listener
  • Hi, I know that many people have the same issue, it seems that I can't pay with my credit card for premium. So i want to know how can i contact a staff or someone who can help me to... I don't know m...
  • saiko
  • Casual Listener
  • 2966 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 2966 Views
  • 4 replies
  • 0 likes

Signed up for premium, works on computer, but not on phone.

I have logged off and on, confirmed my subscription log in (via receipt), uninstalled/reinstalled, and generally wasted a significant amount of time trying to figure this out. Please advise, otherwise I am immediately cancelling.

  • Visitor
  • I have logged off and on, confirmed my subscription log in (via receipt), uninstalled/reinstalled, and generally wasted a significant amount of time trying to figure this out. Please advise, otherwis...
  • 135 Views
  • 0 replies
  • 0 likes
  • Premium
  • 135 Views
  • 0 replies
  • 0 likes

Spotify Stopping

My Spotify keeps randomly stopping. I will be listening to music and the next thing that I know my song stopped. What is my problem?

  • Newbie
  • My Spotify keeps randomly stopping. I will be listening to music and the next thing that I know my song stopped. What is my problem?
  • 158 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 158 Views
  • 0 replies
  • 0 likes

big waste of moneeey????

Paid for premium at Dragon Pay. Dont know what to do next because my payment wasn't credited. Pls. Reply asap necause I'll be needing it for a party. thnx

  • Newbie
  • Paid for premium at Dragon Pay. Dont know what to do next because my payment wasn't credited. Pls. Reply asap necause I'll be needing it for a party. thnx
  • 100 Views
  • 0 replies
  • 0 likes
  • Premium
  • 100 Views
  • 0 replies
  • 0 likes

Cancelled subscription still proceeded

Hello, I had a free-trial package of 1 month premium. They send me a email I needed to pay so I said I dont want to proceed my subscription.But today, they STILL took the money of my paypal account, I do not use spotify anymore so I dont want to pay ...

  • Newbie
  • Hello,     I had a free-trial package of 1 month premium. They send me a email I needed to pay so I said I dont want to proceed my subscription. But today, they STILL took the money of ...
  • 139 Views
  • 0 replies
  • 0 likes
  • Premium
    Subscription
  • 139 Views
  • 0 replies
  • 0 likes

Solved!! Change Country

Hi, I recently moved from Germany to Australia for good. I am a premium member solely on gift cards and to renew my subscription I bought some Australien ones today. I however could not redeem those since it will still just accept German cards. I tri...

  • Regular
  • Hi, I recently moved from Germany to Australia for good.   I am a premium member solely on gift cards and to renew my subscription I bought some Australien ones today. I however could not rede...
  • jonasherdegen
  • Community Legend
  • 1466 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1466 Views
  • 8 replies
  • 0 likes

help please!!!!!! can't unsubcribe

i had spotify premium, lost my bank card so at the end of the month spotify acc will stop. i purchased a new phone with 24 month free spotify, happy days. i can not apply the free vodafone 24 month to my acc. it does nothing only sends me in a loop a...

  • Newbie
  • i had spotify premium, lost my bank card so at the end of the month spotify acc will stop. i purchased a new phone with 24 month free spotify, happy days. i can not apply the free vodafone 24 month t...
  • 183 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 0 replies
  • 0 likes

HOW DO I DELETE FACEBOOK AND STILL KEEP MY SPOTIFY ACCOUNT

HOW THE **bleep** can you delete your facebook but still keep ypur spotify??? Babylon leave me alone god dammit. I need help, thanks!!

  • Visitor
  • HOW THE **bleep** can you delete your facebook but still keep ypur spotify???   Babylon leave me alone god dammit.    I need help, thanks!!
  • 174 Views
  • 0 replies
  • 0 likes
  • Account
  • 174 Views
  • 0 replies
  • 0 likes

SPOTIFY IS A MASSIVE MONEY GRABBING CON!!!!!!

I had a spotify premium free for 6 months with Vodafone, my daughter had a similar package. We have both cancelled our subscriptions, in May, and still to this day we are being charged. Vodafone are telling me to contact Spotify, Spotify are crap and...

  • Newbie
  • I had a spotify premium free for 6 months with Vodafone, my daughter had a similar package. We have both cancelled our subscriptions, in May, and still to this day we are being charged. Vodafone are ...
  • TokeyBear
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

My premium

I have been charged for premium but it won't allow me to use premium features !

  • Newbie
  • I have been charged for premium but it won't allow me to use premium features !
  • 103 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 103 Views
  • 0 replies
  • 0 likes

Sign out everywhere not resolving issue

I keep getting the message that someone else is using my account. I get this message on my Macbook desktop app as well as my iPhon6 app. I have restarted both my computer and my phone. I have used the Sign Out Everwhere function at least twice. I hav...

  • Newbie
  • I keep getting the message that someone else is using my account.   I get this message on my Macbook desktop app as well as my iPhon6 app. I have restarted both my computer and my phone. &nbs...
  • 111 Views
  • 0 replies
  • 0 likes
  • Account
  • 111 Views
  • 0 replies
  • 0 likes