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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293682 Views

529 replies

34 likes

Account
Free
  • 293682 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13737 Views

6 replies

11 likes

Security
  • 13737 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541907 Views

990 replies

115 likes

Account
  • 541907 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129750 Views

74 replies

12 likes

Account
Login
Premium
  • 129750 Views
  • 74 replies
  • 12 likes

Solved!! Spotify Premium

Hello!I have got Spotify Premium but I cannot understand why I pay € 12,99 instead of € 9,99...Moreover from my account I cannot modify, change or delete the subscription.Is this the only way to contact Spotify and get helped?? ThanksFrancesca

Casual Listener

Hello! I have got Spotify Premium but I cannot understand why I pay € 12,99 instead of € 9,99... Moreover from my account I cannot modify, change or delete the subscription. Is this the only way t...

driveflanger

Community Legend

491 Views

3 replies

0 likes

Premium
  • 491 Views
  • 3 replies
  • 0 likes

Solved!! Free trial for new Premium subscribers

It says here that first time premium subscribers can enjoy three months of Premium for €0.99:https://support.spotify.com/lt/learn-more/faq/#!/article/spotify-new-subscriber-offers/?in=search I was Unlimited subscriber, but never Premium. Now I've tri...

Newbie

It says here that first time premium subscribers can enjoy three months of Premium for €0.99: https://support.spotify.com/lt/learn-more/faq/#!/article/spotify-new-subscriber-offers/?in=search &nbsp...

Pete

Roadie

351 Views

1 replies

0 likes

Account
Free
Premium
  • 351 Views
  • 1 replies
  • 0 likes

Why have my Spotify been cancelled?

My Spotify subscription has been canceled due to insufficient funds but my account has been charged. If I'm paying for service I should be receiving it.

Newbie

My Spotify subscription has been canceled due to insufficient funds but my account has been charged. If I'm paying for service I should be receiving it.

Pete

Roadie

319 Views

1 replies

0 likes

Subscription
  • 319 Views
  • 1 replies
  • 0 likes

Bought premium with discount but still payed 9.99€

Hi!I just bought premium with the discount 3 months for 0.99 and then it goes on for 9.99€but i still payed 9.99, is this because i am an old member or did i do somethign wrong? Thanks Tim

Newbie

Hi! I just bought premium with the discount 3 months for 0.99 and then it goes on for 9.99€ but i still payed 9.99, is this because i am an old member or did i do somethign wrong?   Thanks �...

OviiiOne

Community Legend

200 Views

1 replies

0 likes

Subscription
  • 200 Views
  • 1 replies
  • 0 likes

starred songs

I just updated the app on my phone and lost over 500 songs in my starred playlist. can you help me get them back?

Newbie

I just updated the app on my phone and lost over 500 songs in my starred playlist. can you help me get them back?

sebastiankreuz

Spotify Legend

192 Views

1 replies

0 likes

Other
  • 192 Views
  • 1 replies
  • 0 likes

Re: Way to know in which playlist/s is any given song at once

Hello. I need help. I miss too songs. First song kiss from prince. and the other song is Ich liebe dich from Clowns und Helden. There is the proplem, that you have the live version and not the normal version, which is the best.

Newbie

Hello. I need help. I miss too songs. First song kiss from prince. and the other song is Ich liebe dich from Clowns und Helden. There is the proplem, that you have the live version and not the normal...

sebastiankreuz

Spotify Legend

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Delete account

I tried to delete my account and it keeps sending me back to the same page. Which is very frustrating. Also spotify preauthoeized a payment of 5.09 somethin on my account after tell me that I was not eligible for the student offer. I want my account ...

Visitor

I tried to delete my account and it keeps sending me back to the same page. Which is very frustrating. Also spotify preauthoeized a payment of 5.09 somethin on my account after tell me that I was not...

sebastiankreuz

Spotify Legend

544 Views

6 replies

1 likes

Account
  • 544 Views
  • 6 replies
  • 1 likes

Unlink of Facebook account

 As unlink my Spotify Account of My Facebook Account?

Newbie

 As unlink my Spotify Account of My Facebook Account?

user-removed

Not applicable

281 Views

2 replies

0 likes

Account
  • 281 Views
  • 2 replies
  • 0 likes

Free trial premium

I was sent an email from Spotify about being able to receive 30 days of free premium Spotify but was never given these 30 days.

Casual Listener

I was sent an email from Spotify about being able to receive 30 days of free premium Spotify but was never given these 30 days.

Quinonesedwin5

Casual Listener

279 Views

2 replies

0 likes

Free
Premium
  • 279 Views
  • 2 replies
  • 0 likes

free trial premium

I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euros off my account.. Went back to the spotify website, sudd...

Visitor

 I tried the one month free premium trial, but barely used spotify during that time and then I deleted my premium subscription a few days ago. Then today on the 9th of december they took 10 euro...

Pete

Roadie

206 Views

1 replies

0 likes

Account
Premium
Subscription
  • 206 Views
  • 1 replies
  • 0 likes

I have a premium account but get a 14 day abroad limit

Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad. i thought that limit was for Free accounts not Pr...

Newbie

Hi. I have a premium account and i travel a lot. i have been out of my country for couple of months and i am still abroad. tried to login and get an error saying i can only use spotify 14 days abroad...

Pete

Roadie

368 Views

2 replies

0 likes

Premium
  • 368 Views
  • 2 replies
  • 0 likes

somebody spent my money?

I haven't an account premium but in my postepay card results 2 payments in 2 different days of 2 different months. I know what I'm paying spotify premium account and I can claim compensation?

Newbie

I haven't an account premium but in my postepay card results 2 payments in 2 different days of 2 different months. I know what I'm paying spotify premium account and I can claim compensation?

KatesHere

Community Legend

233 Views

1 replies

0 likes

Premium
Security
  • 233 Views
  • 1 replies
  • 0 likes

Cannot login to the app on Windows or iPhone, but I can login to the website

Hi all, I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify. I've also looked in the board and found someone with a very similar problem as me ...

Casual Listener

Hi all,   I've tried using a different browser, logging out of facebook and logging in again, reseting my password (from the app), re-installing and re-starting spotify.   I've also loo...

chaos_generator

Casual Listener

254 Views

1 replies

0 likes

Account
Premium
  • 254 Views
  • 1 replies
  • 0 likes

Delete Family Member

Hi There I have a family account with 4 members. But I don't use 2 members anymore. So I've deleted two of them. But how can I delete the 2 subscriptions? I don't want to pay 4 accounts when I just need 2... Best Regards

Casual Listener

Hi There   I have a family account with 4 members. But I don't use 2 members anymore. So I've deleted two of them. But how can I delete the 2 subscriptions? I don't want to pay ...

cmcmcm-ch

Casual Listener

633 Views

2 replies

0 likes

Account
Premium
Subscription
  • 633 Views
  • 2 replies
  • 0 likes

.99 cent promotion with student discount?

I'm interested in upgrading to spotify premium and it seems like a great time to join because of the first 3 months for .99 cents. I was wondering, since I'm a student will i get the student discount after my three .99 cent months?

Casual Listener

I'm interested in upgrading to spotify premium and it seems like a great time to join because of the first 3 months for .99 cents. I was wondering, since I'm a student will i get the student discount...

Nico

Community Legend

680 Views

3 replies

0 likes

Subscription
  • 680 Views
  • 3 replies
  • 0 likes

Yearinmusic

Hey, Me and my gf are both using the same spotify. This results in one of us being offline alot. We were wondering - does the offline hours etc count in the registerd hours you have on spotify? https://yearinmusic.spotify.com/ Thanks

Newbie

Hey,   Me and my gf are both using the same spotify.  This results in one of us being offline alot.   We were wondering - does the offline hours etc count in the registerd hours y...

MattSuda

Spotify Star

321 Views

1 replies

0 likes

Other
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! I signed up for the 7 day premium but can't use any premium features

I signed up for the 7 day premium but can't use any premium features I can't play anything on demand and quite frankly it's posing me off

Newbie

I signed up for the 7 day premium but can't use any premium features I can't play anything on demand and quite frankly it's posing me off

KatesHere

Community Legend

289 Views

1 replies

0 likes

Free
  • 289 Views
  • 1 replies
  • 0 likes

Unsubscribing free trial

I accidentally subscribe to the premium 7-day free trial. But don't have any card/PayPal information. When the trial is over will my account go back to being a free account. Or do I have to unsubscribe a day earlier.

Newbie

I accidentally subscribe to the premium 7-day free trial. But don't have any card/PayPal information. When the trial is over will my account go back to being a free account. Or do I have to unsubscri...

KatesHere

Community Legend

218 Views

1 replies

0 likes

Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Promotion price change when I enter to bank gateway

Hi guys,The price changes when I try to get the premium promotion.Starts with $11.499.00 next it changes to $17.921,03 when I enter bank gateway.What can be occurring?Thanks for your support

Newbie

Hi guys, The price changes when I try to get the premium promotion. Starts with $11.499.00 next it changes to $17.921,03 when I enter bank gateway. What can be occurring? Thanks for your support

KatesHere

Community Legend

171 Views

1 replies

0 likes

Premium
Subscription
  • 171 Views
  • 1 replies
  • 0 likes