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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 308 Views
  • 0 replies
  • 6 likes
  • Security
  • 308 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 436444 Views
  • 971 replies
  • 108 likes
  • Account
  • 436444 Views
  • 971 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194009 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194009 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106378 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106378 Views
  • 70 replies
  • 11 likes

Solved!! how to delete account that is connected to facebook.

Hi, i was wondering how i can delete my account, since i singed up via facebook, it will not let me use a contact form. It tells me my email is not valid and it will not let me change it.. please help me find a solution.. thanks!

  • Visitor
  • Hi, i was wondering how i can delete my account, since i singed up via facebook, it will not let me use a contact form. It tells me my email is not valid and it will not let me change it.. please hel...
  • user-removed
  • Not applicable
  • 652 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 652 Views
  • 5 replies
  • 0 likes

Unable to change account country

Hello,I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US. While in Siwtzerland, I signed up for Spotify Premium through my cell carrier, Orange (now called Salt). Ther...

  • Newbie
  • Hello, I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US.   While in Siwtzerland, I signed up for Spotify P...
  • Jordi
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

Not feeling the love - can't change country

I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly. I was able to update my postal code just fine, and my IP address recognizes that I'm in Canada (correctly). I thought perhaps it had...

  • Visitor
  • I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly.  I was able to update my postal code just fine, and my IP address recognizes...
  • Dylanadler
  • Casual Listener
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Cannot use spotify premium

Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015. Today, suddenly premium features no longer available on my iPhone 6. Logged in to my spotify account via PC - says I'm on a free account - no e...

  • Casual Listener
  • Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015.   Today, suddenly premium features no longer available on my iPhone 6.   Logge...
  • uk_pooles
  • Casual Listener
  • 373 Views
  • 3 replies
  • 1 likes
  • Premium
  • 373 Views
  • 3 replies
  • 1 likes

account subscription

Hi, I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gray color. I wanted to pay with my spanish card and it was no...

  • Casual Listener
  • Hi,   I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gr...
  • rjimenez
  • Casual Listener
  • 214 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 214 Views
  • 2 replies
  • 0 likes

Can't login anymore

Hello i can't login to my account, only on the website spotify.com I can't login on my mobile, play.spotify.com and client. The same just happend for my brother? It says incorrect username and password. What to do? I have tried the contact form on sp...

  • Newbie
  • Hello i can't login to my account, only on the website spotify.com   I can't login on my mobile, play.spotify.com and client. The same just happend for my brother?   It says incorrect u...
  • laur_bbrask1
  • Newbie
  • 257 Views
  • 2 replies
  • 0 likes
  • Account
  • 257 Views
  • 2 replies
  • 0 likes

No spotify premium

I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured everything was okay. But now, 30 days later, I'm ch...

  • Casual Listener
  • I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured ...
  • Marmalade
  • Newbie
  • 244 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 244 Views
  • 4 replies
  • 0 likes

trying to subscribe to premium and getting error message

ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription.

  • Casual Listener
  • ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription. 
  • Sir_CoBra
  • Casual Listener
  • 648 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 648 Views
  • 3 replies
  • 0 likes

Premium

Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.

  • Newbie
  • Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.
  • Taylor
  • Community Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 197 Views
  • 1 replies
  • 0 likes

Overcharged and cannot downgrade

My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan.Now I have no way to go back to normal £9.99 per month premium and cannot g...

  • Newbie
  • My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan. Now I have no way to g...
  • Daniel
  • Community Legend
  • 603 Views
  • 2 replies
  • 0 likes
  • Premium payment
    Subscriptions
  • 603 Views
  • 2 replies
  • 0 likes

change payment method

I tried to change my payment method but, it will not let me subscribe.

  • Newbie
  • I tried to change my payment method but, it will not let me subscribe.
  • Daniel
  • Community Legend
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

wrong display name

i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about a year ago and i never signed up for spotify via f...

  • Regular
  • i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about...
  • lucyb14
  • Casual Listener
  • 673 Views
  • 11 replies
  • 0 likes
  • Account
  • 673 Views
  • 11 replies
  • 0 likes

Solved!! Location available is only USA

Hi,I'm from Canada but I've download and create my Spotify account when I was in USA (I'm still in Florida) and now I want to go Premium but I'm not able to change my location, in fact the only location available is USA... Maybe it's something relate...

  • Newbie
  • Hi, I'm from Canada but I've download and create my Spotify account when I was in USA (I'm still in Florida) and now I want to go Premium but I'm not able to change my location, in fact the only l...
  • MattSuda
  • Spotify Star
  • 2222 Views
  • 1 replies
  • 0 likes
  • Windows
  • 2222 Views
  • 1 replies
  • 0 likes

Cancel Spotify

I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app or online it indicates that I have a "free" subscr...

  • Newbie
  • I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 236 Views
  • 1 replies
  • 0 likes

CD Baby upload

Hi! Via CD Baby I have uploaded our single which is officially released today May 18th. Is there a way influence availability TODAY on Spotify as we will be announcing our single release on national TV tonight. Cheers

  • Newbie
  • Hi!   Via CD Baby I have uploaded our single which is officially released today May 18th. Is there a way influence availability TODAY on Spotify as we will be announcing our single release on ...
  • Erkan_Yılmaz
  • Community Legend
  • 914 Views
  • 1 replies
  • 0 likes
  • Other
  • 914 Views
  • 1 replies
  • 0 likes

I have being incorrectly charged

Firstly, its awful that I can't email Spotify for support. Secondly, i have being charged after i had cancelled my service. How do I get this refunded?

  • Visitor
  • Firstly, its awful that I can't email Spotify for support.   Secondly, i have being charged after i had cancelled my service. How do I get this refunded?
  • Pete
  • Roadie
  • 355 Views
  • 8 replies
  • 0 likes
  • Account
  • 355 Views
  • 8 replies
  • 0 likes

I HAVE LOST MY UNLIMITED ACCOUNT-HE PERDIDO MI CUENTA UNLIMITED

I need help with this problem. I installed Spotify mobile, and changed to Premium by mistake and it has not been possible to undo it. In my account appears now Premium Account. I have been used the Unlimited account for years. I had no intention to c...

  • Casual Listener
  • I need help with this problem. I installed Spotify mobile, and changed to Premium by mistake and it has not been possible to undo it. In my account appears now Premium Account. I have been used the U...
  • carolainka
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Unlimited
  • 243 Views
  • 2 replies
  • 0 likes

My account

Hello I don't t know why but my account switched to premium trial and I don't want to pay any money. How can i cancel it?

  • Newbie
  • Hello I don't t know why but my account switched to premium trial and I don't want to pay any money. How can i cancel it?
  • Josh
  • Community Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 389 Views
  • 1 replies
  • 0 likes

I need to reverse my subscription charge

I have been charged 9.99 today and I cancelled. I do not have the funds for spotify as of now so I need the refund. I expect to be back next month.

  • Casual Listener
  • I have been charged 9.99 today and I cancelled. I do not have the funds for spotify as of now so I need the refund. I expect to be back next month.
  • atom1989
  • Community Legend
  • 630 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 630 Views
  • 3 replies
  • 0 likes