Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 7667 Views
  • 1 replies
  • 9 likes
  • Security
  • 7667 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 474726 Views
  • 978 replies
  • 111 likes
  • Account
  • 474726 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207839 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207839 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119039 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119039 Views
  • 72 replies
  • 12 likes

Transfer

I have my spotify linked up to my old facebook but i want it to be linked to my new facebook. I dont want to lose my playlists or anything. All i wanna do is change the email addresses because the one i use for spotify through facebook doesnt even ex...

  • Newbie
  • I have my spotify linked up to my old facebook but i want it to be linked to my new facebook. I dont want to lose my playlists or anything. All i wanna do is change the email addresses because the on...
  • kbrooksc
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
  • 136 Views
  • 1 replies
  • 0 likes

Heellpppp

I just paid 99 cents for 3 months of premium it took my money out of my account told me that my subscription was good until 9/1/2015...But also says unfortunately there is no support to make this type of change can....Has anyone else had this problem...

  • Newbie
  • I just paid 99 cents for 3 months of premium it took my money out of my account told me that my subscription was good until 9/1/2015...But also says unfortunately there is no support to make this typ...
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Premium trial finished after 1 week

I applied for the 30 days free trial no more than a week ago on the app, and I just got a notification saying my 30 days free has concluded.How do I rectify this?

  • Newbie
  • I applied for the 30 days free trial no more than a week ago on the app, and I just got a notification saying my 30 days free has concluded. How do I rectify this?
  • kbrooksc
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Unable to change country in my profile

Hi,I just came back to France after spending several months in Canada, so I need to change the country in my profile.However, the normal way to change it doesn't work for me (see screenshot). I tried contacting support, but they just sent me the link...

  • Casual Listener
  • Hi, I just came back to France after spending several months in Canada, so I need to change the country in my profile. However, the normal way to change it doesn't work for me (see screenshot)...
  • kbrooksc
  • Community Legend
  • 783 Views
  • 5 replies
  • 0 likes
  • Mac
  • 783 Views
  • 5 replies
  • 0 likes

Facebook duplicated account

Hi everyone! First of all, sorry for my english. My native language is spanish.I have seen some messages similar to mine, but this is a bit different,I had two accounts in spotify:- a facebook account: 4 followers- an user account: 1 follower (with a...

  • Newbie
  • Hi everyone! First of all, sorry for my english. My native language is spanish. I have seen some messages similar to mine, but this is a bit different, I had two accounts in spotify: - a faceb...
  • MattSuda
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
  • 208 Views
  • 1 replies
  • 0 likes

I can't change the country in my account

Hello, in the past I used my spotify account in Belgium (Account was registered using Facebook). This Year I moved to Lithuania.I cannt use my spotify account anymore.When I try to change my account data it is written "You can edit your email address...

  • Newbie
  • Hello, in the past I used my spotify account in Belgium (Account was registered using Facebook). This Year I moved to Lithuania. I cannt use my spotify account anymore. When I try to change my ac...
  • kbrooksc
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • Account
  • 241 Views
  • 1 replies
  • 0 likes

Premium from ps4 still on free

Hi,I paid for the premium subscription on spotify from the ps4, but I am still as free user. I tried everything, logging out and in again, reinstalled spotify in all the platform I am using it, but nothing, on the ps4 it says the I am on premium, but...

  • Casual Listener
  • Hi,I paid for the premium subscription on spotify from the ps4, but I am still as free user. I tried everything, logging out and in again, reinstalled spotify in all the platform I am using it, but n...
  • MattSuda
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Subscription Issues, Clueless Support

Hi Let me give a bit of background... Several months ago, my NUS premium subscription was randomly cancelled. I tried to resubscibe but it didn't go well... I then got a premium code as a prize - and forgot about my predicament. After that, I couldn'...

Screen Shot 2015-05-15 at 13.23.44.png
  • Community Legend
  • Hi 🙂 Let me give a bit of background...   Several months ago, my NUS premium subscription was randomly cancelled. I tried to resubscibe but it didn't go well... I then got a premium code...
  • James
  • Spotify
  • 497 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 497 Views
  • 2 replies
  • 0 likes

Customer Support Not Responsive After 2 Weeks - Duplicate Charges

Spotify Case # 03031414Spotify Case # 03015392Spotify Case # 03001225Spotify Case #: 02927555 Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitted to try to get my duplicate charges resolved. Same story as other...

  • Casual Listener
  • Spotify Case # 03031414 Spotify Case # 03015392 Spotify Case # 03001225 Spotify Case #: 02927555   Would LOVE it if someone at Spotify would respond to any of the 4 cases that I've submitte...
  • Jordi
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Subscription
  • 283 Views
  • 3 replies
  • 0 likes

Being "charged" after 1 month of the 3 months subscription I bought for $1

Hey there, SO I "bought" 3 month spotirfy for $1 and then I get after 1 month my card declined. Why's this? I thought it was for 3 months?

  • Casual Listener
  • Hey there, SO I "bought" 3 month spotirfy for $1 and then I get after 1 month my card declined. Why's this? I thought it was for 3 months?
  • ahmedopz
  • Casual Listener
  • 764 Views
  • 6 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 764 Views
  • 6 replies
  • 1 likes

Premium deals vs payment

On my account settings it says that I am a premium user but I don't know if i am paying for this or if it is a free trial. I don't have the money to pay for a full premium account so I really need help ASAP! How can I tell if I am paying for this or ...

  • Casual Listener
  • On my account settings it says that I am a premium user but I don't know if i am paying for this or if it is a free trial. I don't have the money to pay for a full premium account so I really need he...
  • DasPeter
  • Community Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 177 Views
  • 1 replies
  • 0 likes

CUSTOMER SUPPORT HELP

My free trial ended on April 24, in my account i went to click on UPGRADE to upgrade and start paying for premium, and it reads me this message "Unfortunately, there is no support at the moment to make this type of change to your subscription. Contac...

  • Casual Listener
  • My free trial ended on April 24, in my account i went to click on UPGRADE to upgrade and start paying for premium, and it reads me this message "Unfortunately, there is no support at the moment to ma...
  • Nevaehthorn
  • Newbie
  • 403 Views
  • 5 replies
  • 0 likes
  • Subscription
  • 403 Views
  • 5 replies
  • 0 likes

Is someone else using my account?

Random "recently listened to"s keep showing up which I didn't listen to. I log in through Facebook and changed my Facebook password but it's still happening. How do I make it stop?

  • Casual Listener
  • Random "recently listened to"s keep showing up which I didn't listen to. I log in through Facebook and changed my Facebook password but it's still happening. How do I make it stop?
  • JayDP123
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • Account
  • 194 Views
  • 2 replies
  • 0 likes

me mude de pais pero quiero seguir usando spotify

abri mi cuenta de spotify free en USA pero ahora que estoy en colombia no lo puedo usar, de verdad me gusta esta aplicacion pero lastimosamente spotify no me deja y me sale un letrero de que solo puedo usar la app por 15 dias en el extranjero, ya int...

  • Newbie
  • abri mi cuenta de spotify free en USA pero ahora que estoy en colombia no lo puedo usar, de verdad me gusta esta aplicacion pero lastimosamente spotify no me deja y me sale un letrero de que solo pue...
  • nooelia13
  • Newbie
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Any update on Spotify Case # 01118436

I still havent had an answer from last wednesday, I did try looking in forums but can't find anyone else with the same problem.

  • Casual Listener
  • I still havent had an answer from last wednesday, I did try looking in forums but can't find anyone else with the same problem.
  • Dbsteven97
  • Newbie
  • 529 Views
  • 11 replies
  • 0 likes
  • 529 Views
  • 11 replies
  • 0 likes

Can't sign up for premium

I've been spending some time looking through the community and I've contacted support. But everytime I try to sign up for premium I get the below error "Unfortunately, there is no support at the moment to make this type of change to your subscription...

  • Casual Listener
  • I've been spending some time looking through the community and I've contacted support. But everytime I try to sign up for premium I get the below error   "Unfortunately, there is no support at...
  • halorecoil
  • Casual Listener
  • 460 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 460 Views
  • 4 replies
  • 0 likes

Spotify Tuck Up / Charged for Free account

Just been charged for Premium service when I am a free account! Thank's Spotify!

  • Regular
  • Just been charged for Premium service when I am a free account!   Thank's Spotify!
  • LordRollin
  • Community Legend
  • 290 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 290 Views
  • 3 replies
  • 0 likes

I can't change my country without paying

I can't change my country without paying. I live in Turkey but i can't use free subscription. I want free subscription.

  • Newbie
  • I can't change my country without paying. I live in Turkey but i can't use free subscription.  I want free subscription.
  • MattSuda
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Subscription
  • 237 Views
  • 1 replies
  • 0 likes

Not receiving password email

I've gone through the motions of requesting my device password four times in the last 24 hours but have yet to receive an email. I need this password because I made my Spotify account back when you had to sign-up using Facebook, however I wish to con...

  • Newbie
  • I've gone through the motions of requesting my device password four times in the last 24 hours but have yet to receive an email.   I need this password because I made my Spotify account bac...
  • Taylor
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 196 Views
  • 1 replies
  • 0 likes