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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 173063 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 173063 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11382 Views
  • 6 replies
  • 11 likes
  • Security
  • 11382 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516150 Views
  • 986 replies
  • 113 likes
  • Account
  • 516150 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126033 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126033 Views
  • 74 replies
  • 12 likes

Premium

Premium won't work on my new phone but still works on my old one help but I set the account up with Facebook however I can't remember the password for the email address I set my Facebook up so I now have a new email address Joejas96@mail.com helllpp!...

  • Casual Listener
  • Premium won't work on my new phone but still works on my old one help but I set the account up with Facebook however I can't remember the password for the email address I set my Facebook up so I now ...
  • Joejasinski
  • Casual Listener
  • 208 Views
  • 1 replies
  • 0 likes
  • Premium
  • 208 Views
  • 1 replies
  • 0 likes

Premium

I heard on the pub that if i go Premium it doesn't used my monthly cell network. How does it work?Sorry for my english i ususlly talk french.Thank you

  • Casual Listener
  • I heard on the pub that if i go Premium it doesn't used my monthly cell network. How does it work? Sorry for my english i ususlly talk french. Thank you
  • atom1989
  • Community Legend
  • 388 Views
  • 3 replies
  • 0 likes
  • Premium
  • 388 Views
  • 3 replies
  • 0 likes

Solved!! Playlists lost due to connecting Facebook to new account

Hello guys, I need help. I made my spotify account many years ago using my Facebook information. So I always used to log in using my Facebook account information. I never had a Spotify UserID/password. It was always Facebook loging info which I used....

  • Casual Listener
  • Hello guys,   I need help. I made my spotify account many years ago using my Facebook information. So I always used to log in using my Facebook account information. I never had a Spotify UserI...
  • geogamer87
  • Casual Listener
  • 490 Views
  • 3 replies
  • 0 likes
  • Account
  • 490 Views
  • 3 replies
  • 0 likes

Spotify says i'm in a different country than on my profile, but i'm not.

When I first made my account i had it set to US becasue that's where it was, I went to the UK last year for about a month and changed it to UK. When i came back i changed it back to US and it had been working fine, I lived in one state (washington) a...

  • Visitor
  • When I first made my account i had it set to US becasue that's where it was, I went to the UK last year for about a month and changed it to UK. When i came back i changed it back to US and it had bee...
  • user-removed
  • Not applicable
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 199 Views
  • 1 replies
  • 0 likes

Register wrong Email

Hi guys, i register accidentally a wrong email and connect it with my paypal account.Now i can´t log on into the account.I contact Spotify two times, but i only got a standard answer.What can I do now?Can I delet the account? Great regards Robin

  • Newbie
  • Hi guys,   i register accidentally a wrong email and connect it with my paypal account. Now i can´t log on into the account. I contact Spotify two times, but i only got a standard answer. W...
  • atom1989
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Unable to purchase premium after credit card expired [cant add new method]

Hi Spotify community! Want to start this off by saying I already have a ticket at the spotifysupport but i figured i might give this a shot too. A month back my creditcard expired and i got a new one - Spotify flagged for it and asked me to update my...

  • Regular
  • Hi Spotify community! Want to start this off by saying I already have a ticket at the spotifysupport but i figured i might give this a shot too.   A month back my creditcard expired and i go...
  • chaosbuzz
  • Newbie
  • 1130 Views
  • 9 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1130 Views
  • 9 replies
  • 0 likes

premium randomly stopped working

Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me. I signed in and out and still says I need to re su...

  • Casual Listener
  • Turned off online playing for a night and when I returned to the app when I woke up it said I was using free and would have to resubscribe to premium. This is the second time this has happened to me....
  • kjjenks123
  • Casual Listener
  • 805 Views
  • 4 replies
  • 0 likes
  • Android
  • 805 Views
  • 4 replies
  • 0 likes

Payment systems for premium user Chile (Paypal)

Hi, I'm using Spotify Chile, I want PREMIUM account but unfortunately Spotify does not give me the option to pay with Paypal (strangely the rest of the world if) ... please enable the PayPal option as many of us if we want to improve our bills and we...

  • Casual Listener
  • Hi, I'm using Spotify Chile, I want PREMIUM account but unfortunately Spotify does not give me the option to pay with Paypal (strangely the rest of the world if) ... please enable the PayPal option a...
  • walker_dead
  • Casual Listener
  • 547 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 547 Views
  • 1 replies
  • 1 likes

Solved!! Adding family subscriptons

HiI want to add family subscriptons to my plan but I have it through Vodafone spoke to them and they said to go through spotify so want to pay for the service my self but don't no how to set it upThanks andy

  • Casual Listener
  • Hi I want to add family subscriptons to my plan but I have it through Vodafone spoke to them and they said to go through spotify so want to pay for the service my self but don't no how to set it up ...
  • Andy260368
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • Account
  • 619 Views
  • 2 replies
  • 0 likes

premium account blocked

My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account:

  • Newbie
  • My premium spotify account has been disabled. please enable it again. i cannot login on spotify anymore. account: <snip-email>
  • user-removed
  • Not applicable
  • 291 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 291 Views
  • 1 replies
  • 0 likes

Can't log in.

I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my username was invalid. I sent myself an email to reset my p...

  • Newbie
  • I upgraded to spotify premium and used it for two weeks with no issues. When I went to use it the other day on my iPhone, I was logged out of my account. I tried to log back in and it said my usernam...
  • missvanderrohe
  • Newbie
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 359 Views
  • 1 replies
  • 0 likes

Solved!! Spotify has been paused.......

Hi,My spotify keeps getting paused when i play music, even when straight after i changed password. how is that possbile? and how can i fix it?

  • Casual Listener
  • Hi, My spotify keeps getting paused when i play music, even when straight after i changed password. how is that possbile? and how can i fix it?
  • Crachus
  • Casual Listener
  • 549 Views
  • 4 replies
  • 0 likes
  • Premium
  • 549 Views
  • 4 replies
  • 0 likes

Telling me I'm in another country

when I log in its telling me I'm in another country I'm at home in the UK on my wifi I have tried to change the settings but it won't let me ! Please help !

  • Newbie
  • when I log in its telling me I'm in another country I'm at home in the UK on my wifi I have tried to change the settings but it won't let me ! Please help !
  • user-removed
  • Not applicable
  • 417 Views
  • 5 replies
  • 0 likes
  • Account
  • 417 Views
  • 5 replies
  • 0 likes

i need to cancel a premium subscription to an account i dont have access to

Hello, i have this issue. i´ve been charged today with 2 premium accounts, mine (which is fine), and my ex-girlfriends account. i need to cancel this premium subscription for a account that i dont have any data (user name, password, or email), but it...

  • Newbie
  • Hello,   i have this issue. i´ve been charged today with 2 premium accounts, mine (which is fine), and my ex-girlfriends account.   i need to cancel this premium subscription for a accou...
  • user-removed
  • Not applicable
  • 881 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 881 Views
  • 1 replies
  • 0 likes

Username Trademarked

Hello I am trying to create a Spotify account using my trademarked brand name (Xstrology) but the name is already taken. I intend to use Spotify to further the brands social presence but cannot when another entity is namesquatting this brand on Spoti...

  • Newbie
  • Hello   I am trying to create a Spotify account using my trademarked brand name (Xstrology) but the name is already taken. I intend to use Spotify to further the brands social presence bu...
  • Jason
  • Spotify Legend
  • 525 Views
  • 2 replies
  • 0 likes
  • Account
  • 525 Views
  • 2 replies
  • 0 likes

Solved!! Forgotten Password and cant change it

Hi, I've been trying to change my email address on this account as it is an old one which has been deactivated. However I'm unable to do so because I cant remember my password to change it, so I'm stuck at the moment. I have sent a query to the suppo...

  • Casual Listener
  • Hi, I've been trying to change my email address on this account as it is an old one which has been deactivated. However I'm unable to do so because I cant remember my password to change it, so I'm ...
  • sashbash8
  • Casual Listener
  • 667 Views
  • 3 replies
  • 0 likes
  • 667 Views
  • 3 replies
  • 0 likes

Account that no longer exists still drawing from my bank

Sometime around March or april, my original spotify account logged out when I cleared my cell phone data. When I tried retrieve my account info (couldn't remember password/username combo, facebook account no longer linked up for some reason), I got t...

  • Newbie
  • Sometime around March or april, my original spotify account logged out when I cleared my cell phone data. When I tried retrieve my account info (couldn't remember password/username combo, facebook ac...
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 262 Views
  • 1 replies
  • 0 likes

I had student subscription since 2013 and now I was charged $9.99. whats going on?

Hello, could the devs or admins email me?? There is no customer number... whats going on? I had student account since 2013 and now all of a sudden i don't have it?? why was I removed from it? I would like my payment back, it's been on auto payment fo...

  • Newbie
  • Hello, could the devs or admins email me??   There is no customer number... whats going on?   I had student account since 2013 and now all of a sudden i don't have it??   why was...
  • Erkan_Yılmaz
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

I have been charged for premium plan and never authorized it. need cust Serv ph#

Does anyone have a customer service phone number for Spotify? I have three months of unauthorized premium service charges on my credit card.

  • Newbie
  • Does anyone have a customer service phone number for Spotify? I have three months of unauthorized premium service charges on my credit card.
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

slow spotify on mobile

Im having problems with spotify on my smartphone.. It glitches and is generally very slow, especially when I use the search. What should I do? I have a fast working internet-connection, and I have tried turning the app of.

  • Casual Listener
  • Im having problems with spotify on my smartphone.. It glitches and is generally very slow, especially when I use the search. What should I do? I have a fast working internet-connection, and I have tr...
  • Jordi
  • Community Legend
  • 258 Views
  • 3 replies
  • 0 likes
  • Other
  • 258 Views
  • 3 replies
  • 0 likes