Unable to change account country

Hello,I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US. While in Siwtzerland, I signed up for Spotify Premium through my cell carrier, Orange (now called Salt). Ther...

• mrd49
• Newbie
• Hello, I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US.   While in Siwtzerland, I signed up for Spotify P...
• 2015-05-18 10:56:48 PM
• 2015-05-18 11:05:53 PM
• Jordi
• Community Legend
• 208 Views
• 1 replies
• 0 likes
• Account

Not feeling the love - can't change country

I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly. I was able to update my postal code just fine, and my IP address recognizes that I'm in Canada (correctly). I thought perhaps it had...

• user-removed
• Visitor
• I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly.  I was able to update my postal code just fine, and my IP address recognizes...
• 2015-05-18 7:18:11 PM
• 2015-05-18 10:49:29 PM
• Dylanadler
• Casual Listener
• 220 Views
• 1 replies
• 0 likes
• Account

account subscription

Hi, I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gray color. I wanted to pay with my spanish card and it was no...

• rjimenez
• Casual Listener
• Hi,   I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gr...
• 2015-05-09 8:47:27 PM
• 2015-05-18 8:35:49 PM
• rjimenez
• Casual Listener
• 214 Views
• 2 replies
• 0 likes
• Subscription

Can't login anymore

Hello i can't login to my account, only on the website spotify.com I can't login on my mobile, play.spotify.com and client. The same just happend for my brother? It says incorrect username and password. What to do? I have tried the contact form on sp...

• laur_bbrask
• Newbie
• Hello i can't login to my account, only on the website spotify.com   I can't login on my mobile, play.spotify.com and client. The same just happend for my brother?   It says incorrect u...
• 2015-05-15 8:07:54 PM
• 2015-05-18 8:02:48 PM
• laur_bbrask1
• Newbie
• 257 Views
• 2 replies
• 0 likes
• Account

No spotify premium

I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured everything was okay. But now, 30 days later, I'm ch...

• tom_goedhart
• Casual Listener
• I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured ...
• 2015-05-17 11:00:38 AM
• 2015-05-18 7:09:01 PM
• Marmalade
• Newbie
• 244 Views
• 4 replies
• 0 likes
• Account
  Premium
  Subscription

trying to subscribe to premium and getting error message

ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription.

• vinylman10
• Casual Listener
• ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription. 
• 2015-05-18 1:46:16 AM
• 2015-05-18 6:13:15 PM
• Sir_CoBra
• Casual Listener
• 648 Views
• 3 replies
• 0 likes
• Account
  Premium
  Subscription

Premium

Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.

• ohmiguelito
• Newbie
• Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.
• 2015-05-18 4:56:24 PM
• 2015-05-18 6:03:54 PM
• Taylor
• Community Legend
• 197 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Overcharged and cannot downgrade

My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan.Now I have no way to go back to normal £9.99 per month premium and cannot g...

• kieranr61
• Newbie
• My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan. Now I have no way to g...
• 2015-05-16 10:27:56 PM
• 2015-05-18 5:10:04 PM
• Daniel
• Community Legend
• 603 Views
• 2 replies
• 0 likes
• Premium payment
  Subscriptions

change payment method

I tried to change my payment method but, it will not let me subscribe.

• tcovell15
• Newbie
• I tried to change my payment method but, it will not let me subscribe.
• 2015-05-17 7:33:37 PM
• 2015-05-18 5:03:00 PM
• Daniel
• Community Legend
• 262 Views
• 2 replies
• 0 likes

wrong display name

i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about a year ago and i never signed up for spotify via f...

• thenab0303
• Regular
• i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about...
• 2014-03-06 3:19:02 AM
• 2015-05-18 4:51:31 PM
• lucyb14
• Casual Listener
• 673 Views
• 11 replies
• 0 likes
• Account

Cancel Spotify

I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app or online it indicates that I have a "free" subscr...

• Dboy1964
• Newbie
• I downloaded Spotify on my iPhone and iTunes charged me $12 plus tax. It indicates on the receipt that I purchased the premium service with automatic renewal. When I sign into Spotify through the app...
• 2015-05-18 3:43:03 PM
• 2015-05-18 4:19:25 PM
• MattSuda
• Spotify Star
• 236 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

CD Baby upload

Hi! Via CD Baby I have uploaded our single which is officially released today May 18th. Is there a way influence availability TODAY on Spotify as we will be announcing our single release on national TV tonight. Cheers

• marccc68
• Newbie
• Hi!   Via CD Baby I have uploaded our single which is officially released today May 18th. Is there a way influence availability TODAY on Spotify as we will be announcing our single release on ...
• 2015-05-18 11:33:09 AM
• 2015-05-18 1:28:45 PM
• Erkan_Yılmaz
• Community Legend
• 914 Views
• 1 replies
• 0 likes
• Other

Cancellation of premium

• novaford68
• Casual Listener
• 2015-05-18 1:01:33 PM
• 2015-05-18 1:02:27 PM
• novaford68
• Casual Listener
• 129 Views
• 1 replies
• 0 likes

I have being incorrectly charged

Firstly, its awful that I can't email Spotify for support. Secondly, i have being charged after i had cancelled my service. How do I get this refunded?

• user-removed
• Visitor
• Firstly, its awful that I can't email Spotify for support.   Secondly, i have being charged after i had cancelled my service. How do I get this refunded?
• 2015-05-12 5:04:17 PM
• 2015-05-18 11:38:26 AM
• Pete
• Roadie
• 355 Views
• 8 replies
• 0 likes
• Account

I HAVE LOST MY UNLIMITED ACCOUNT-HE PERDIDO MI CUENTA UNLIMITED

I need help with this problem. I installed Spotify mobile, and changed to Premium by mistake and it has not been possible to undo it. In my account appears now Premium Account. I have been used the Unlimited account for years. I had no intention to c...

• carolainka
• Casual Listener
• I need help with this problem. I installed Spotify mobile, and changed to Premium by mistake and it has not been possible to undo it. In my account appears now Premium Account. I have been used the U...
• 2015-05-14 1:22:45 PM
• 2015-05-18 10:39:08 AM
• carolainka
• Casual Listener
• 243 Views
• 2 replies
• 0 likes
• Unlimited

My account

Hello I don't t know why but my account switched to premium trial and I don't want to pay any money. How can i cancel it?

• serrakaragulle
• Newbie
• Hello I don't t know why but my account switched to premium trial and I don't want to pay any money. How can i cancel it?
• 2015-05-18 9:28:08 AM
• 2015-05-18 9:43:01 AM
• Josh
• Community Legend
• 389 Views
• 1 replies
• 0 likes
• Account
  Free
  Premium

I need to reverse my subscription charge

I have been charged 9.99 today and I cancelled. I do not have the funds for spotify as of now so I need the refund. I expect to be back next month.

• devinwilliamsjr
• Casual Listener
• I have been charged 9.99 today and I cancelled. I do not have the funds for spotify as of now so I need the refund. I expect to be back next month.
• 2015-05-17 7:40:59 AM
• 2015-05-18 9:33:47 AM
• atom1989
• Community Legend
• 630 Views
• 3 replies
• 0 likes
• Account
  Other
  Premium
  Subscription