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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9377 Views
  • 3 replies
  • 9 likes
  • Security
  • 9377 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 485262 Views
  • 979 replies
  • 111 likes
  • Account
  • 485262 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1211792 Views
  • 119 replies
  • 117 likes
  • Account
  • 1211792 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 121473 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 121473 Views
  • 72 replies
  • 12 likes

I didn't get the 0.99$ promotion and got over charged

Hi all,I signed up for the 0.99 promotion this Saturday and after I submitted the payment. Spotify said that I was charged for 9.99 for it. Indeed, my credit card was charged 9.99 dollars instead of 0.99$. I sent a message through the spotify contact...

  • Casual Listener
  • Hi all, I signed up for the 0.99 promotion this Saturday and after I submitted the payment. Spotify said that I was charged for 9.99 for it. Indeed, my credit card was charged 9.99 dollars instead o...
  • Pete
  • Roadie
  • 420 Views
  • 4 replies
  • 0 likes
  • Account
    Free
    Premium
  • 420 Views
  • 4 replies
  • 0 likes

How can I upgrade to Spotify Student (Germany) when I already have Spotify Premium?

Hey Guys,Like the title already says. I can´t find any setting to upgrade my PREMIUM Account to Spotify student. Is it only possible when I am new at Spotify and want to sign a new contract? If yes, can I then just end my now contract and get a new o...

  • Newbie
  • Hey Guys, Like the title already says. I can´t find any setting to upgrade my PREMIUM Account to Spotify student. Is it only possible when I am new at Spotify and want to sign a new contract? If yes...
  • MattSuda
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 242 Views
  • 1 replies
  • 0 likes

Spotify not accepting Credit Card or Paypal

I am a Irish customer and have tried numerous times to upgrade my account to Premium but Spotify won't accept the Credit Card. It's a Mastercard and is working for any other transactions. I've set up a Paypal account with the card but still refuses t...

  • Newbie
  • I am a Irish customer and have tried numerous times to upgrade my account to Premium but Spotify won't accept the Credit Card. It's a Mastercard and is working for any other transactions. I've set up...
  • akeminc90
  • Newbie
  • 3708 Views
  • 17 replies
  • 1 likes
  • 3708 Views
  • 17 replies
  • 1 likes

My Band's album "brightside" new EP is listed under another bands profile with the same name

Hey all, I am an artist in a band called "Brightside" Our new EP called "west of Lincoln" was recently released through tune core, but unfortunately it posted under another band also called "brightside" that is not our band. Does anyone have advice o...

  • Newbie
  • Hey all,   I am an artist in a band called "Brightside"  Our new EP called "west of Lincoln" was recently released through tune core, but unfortunately it posted under another band also ...
  • 193 Views
  • 0 replies
  • 0 likes
  • Other
  • 193 Views
  • 0 replies
  • 0 likes

Change premium subscription to 3 months

Wanted to buy premium using the month deal (3 months per $0.99 ) mistakenly paid 1 month for the regular price. Can I change it?

  • Newbie
  • Wanted to buy premium using the month deal (3 months per $0.99 ) mistakenly paid 1 month for the regular price. Can I change it?
  • 187 Views
  • 0 replies
  • 0 likes
  • Premium
  • 187 Views
  • 0 replies
  • 0 likes

Set device password option won't send email for password!

I need to set a password, so I go to the spotify website, select "set device password", click "send email to set password", and then it confirms "An email featuring your device username and a link to set your password has been sent to (my email)" -- ...

  • Newbie
  • I need to set a password, so I go to the spotify website, select "set device password", click "send email to set password", and then it confirms "An email featuring your device username and a link to...
  • Mattosaurus
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

does anyone know how to cancel Spotify subscription needing a good customer service number

I need Assistance with cancellation of service I do not recall giving Spotify authorization to take money from my bank account please assist me as soon as possible and cancelling the service and receiving credit for money taken thank you for your ass...

  • Casual Listener
  • I need Assistance with cancellation of service I do not recall giving Spotify authorization to take money from my bank account please assist me as soon as possible and cancelling the service and rece...
  • vianey1971
  • Casual Listener
  • 358 Views
  • 4 replies
  • 0 likes
  • 358 Views
  • 4 replies
  • 0 likes

Solved!! delete account completely !

I want to delete my account completely from spotify, how do I do that?

  • Visitor
  • I want to delete my account completely from spotify, how do I do that?
  • DasPeter
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • Account
  • 348 Views
  • 1 replies
  • 0 likes

Solved!! how to delete account that is connected to facebook.

Hi, i was wondering how i can delete my account, since i singed up via facebook, it will not let me use a contact form. It tells me my email is not valid and it will not let me change it.. please help me find a solution.. thanks!

  • Visitor
  • Hi, i was wondering how i can delete my account, since i singed up via facebook, it will not let me use a contact form. It tells me my email is not valid and it will not let me change it.. please hel...
  • user-removed
  • Not applicable
  • 684 Views
  • 5 replies
  • 0 likes
  • Account
    Other
  • 684 Views
  • 5 replies
  • 0 likes

Unable to change account country

Hello,I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US. While in Siwtzerland, I signed up for Spotify Premium through my cell carrier, Orange (now called Salt). Ther...

  • Newbie
  • Hello, I am unable to change the country of my Spotify account from Switzerland to the United States after moving from Switzerland to the US.   While in Siwtzerland, I signed up for Spotify P...
  • Jordi
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
  • 226 Views
  • 1 replies
  • 0 likes

Not feeling the love - can't change country

I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly. I was able to update my postal code just fine, and my IP address recognizes that I'm in Canada (correctly). I thought perhaps it had...

  • Visitor
  • I've been trying over the past two weeks to change my country in my profile, but the option is greyed out constantly.  I was able to update my postal code just fine, and my IP address recognizes...
  • Dylanadler
  • Casual Listener
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Cannot use spotify premium

Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015. Today, suddenly premium features no longer available on my iPhone 6. Logged in to my spotify account via PC - says I'm on a free account - no e...

  • Casual Listener
  • Downloaded the app to iPhone 6 and paid £12.99 for the monthly auto renew premium account on 5th May 2015.   Today, suddenly premium features no longer available on my iPhone 6.   Logge...
  • uk_pooles
  • Casual Listener
  • 430 Views
  • 3 replies
  • 1 likes
  • Premium
  • 430 Views
  • 3 replies
  • 1 likes

account subscription

Hi, I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gray color. I wanted to pay with my spanish card and it was no...

  • Casual Listener
  • Hi,   I recently I moved to Spain and I want to pay my subscription with a spanish card but I cannot. When I login through the web and I go to edit profile, the section change country is on gr...
  • rjimenez
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 236 Views
  • 2 replies
  • 0 likes

Can't login anymore

Hello i can't login to my account, only on the website spotify.com I can't login on my mobile, play.spotify.com and client. The same just happend for my brother? It says incorrect username and password. What to do? I have tried the contact form on sp...

  • Newbie
  • Hello i can't login to my account, only on the website spotify.com   I can't login on my mobile, play.spotify.com and client. The same just happend for my brother?   It says incorrect u...
  • laur_bbrask1
  • Newbie
  • 281 Views
  • 2 replies
  • 0 likes
  • Account
  • 281 Views
  • 2 replies
  • 0 likes

No spotify premium

I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured everything was okay. But now, 30 days later, I'm ch...

  • Casual Listener
  • I signed up for premium, but after 7 days when my trial period was over, I was on free again. I tried to cancel the subscription but on my account it says I don't have any subscription. So I figured ...
  • Marmalade
  • Newbie
  • 271 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 271 Views
  • 4 replies
  • 0 likes

trying to subscribe to premium and getting error message

ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription.

  • Casual Listener
  • ok so my pre paid premium ended today, and i'm trying to subscribe to keep the premuim going but it's telling me there is no support at the moment to make this type of change to my subscription. 
  • Sir_CoBra
  • Casual Listener
  • 983 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 983 Views
  • 3 replies
  • 0 likes

Premium

Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.

  • Newbie
  • Just paid for one month premium subscription today but my subscription stills says "Free". I've signed in and out and reinstalled spotify already.
  • Taylor
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 210 Views
  • 1 replies
  • 0 likes

Overcharged and cannot downgrade

My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan.Now I have no way to go back to normal £9.99 per month premium and cannot g...

  • Newbie
  • My £9.99 per month premium subscription expired recently. I tried to re-subscribe today and when I did so I was instead charged £14.99 and put on a "family" subscription plan. Now I have no way to g...
  • Daniel
  • Community Legend
  • 631 Views
  • 2 replies
  • 0 likes
  • Premium payment
    Subscriptions
  • 631 Views
  • 2 replies
  • 0 likes

change payment method

I tried to change my payment method but, it will not let me subscribe.

  • Newbie
  • I tried to change my payment method but, it will not let me subscribe.
  • Daniel
  • Community Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

wrong display name

i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about a year ago and i never signed up for spotify via f...

  • Regular
  • i joined spotify a while back never had any problems but i just noticed when i logged into my spotify desktop client that it is showing my display name as a facebook account name i had disabled about...
  • lucyb14
  • Casual Listener
  • 711 Views
  • 11 replies
  • 0 likes
  • Account
  • 711 Views
  • 11 replies
  • 0 likes