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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80354 Views

9 replies

2 likes

Account
Login
  • 80354 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653692 Views

13 replies

4 likes

Account
  • 653692 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734100 Views

18 replies

29 likes

  • 734100 Views
  • 18 replies
  • 29 likes

Solved!! How to purchase for 2x 12 Month Family Subscriptions

Hi everyone, We'd like to purchase two 12 month subscriptions for Spotify under the Family Subscription. I understand that you can upgrade to a family plan and benefit from a 50% discount on subsequent licenses below: https://www.spotify.com/au/famil...

Newbie

Hi everyone,   We'd like to purchase two 12 month subscriptions for Spotify under the Family Subscription.   I understand that you can upgrade to a family plan and benefit from a 50% di...

MattSuda

Spotify Star

397 Views

1 replies

0 likes

Account
  • 397 Views
  • 1 replies
  • 0 likes

you disappoint me Spotify

I cannot believe how badly Spotify treats it's premium customers.Here's the sequence of events. 1. Without warning, I couldn't log in to Spotify on Sunday, March 15th even though I was a premium subscriber. Key point no warning. 2. When I checked the...

Casual Listener

I cannot believe how badly Spotify treats it's premium customers. Here's the sequence of events.    1. Without warning, I couldn't log in to Spotify on Sunday, March 15th even though I wa...

MattSuda

Spotify Star

284 Views

1 replies

0 likes

Account
Premium
Subscription
  • 284 Views
  • 1 replies
  • 0 likes

Support did not read my email and responded with a stock message

I sent a message to the support email as follows: I am having trouble changing my premium subscription to the student discount. I have tried to follow the FAQ steps under "Can I get the US student discount if I have Premium?", however when I go throu...

Newbie

I sent a message to the support email as follows:                        I am having trouble changing my premium subscription to the stud...

MattSuda

Spotify Star

413 Views

1 replies

1 likes

Premium
Subscription
  • 413 Views
  • 1 replies
  • 1 likes

Solved!! Student discount and family discount.

Student discount In order to get the Student discount, do we need to pay the regular bill of 9.99 for the first month, than apply to see if we are eligible? The reason I ask is because I tried to get the student discount through these steps, https://...

Newbie

Student discount   In order to get the Student discount, do we need to pay the regular bill of 9.99 for the first month, than apply to see if we are eligible? The reason I ask i...

avdsor

Regular

37010 Views

7 replies

4 likes

Premium
  • 37010 Views
  • 7 replies
  • 4 likes

Solved!! Spotify in Cancun México

Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't allow service there...

Newbie

Hi, I have an account here in the U.S. and was wondering if spotify will stream in Cancun México. I plan to go there for a week on vacation, there I will have WIFI. Just heard that Pandora doesn't al...

mariaponce

Newbie

10910 Views

2 replies

0 likes

mexico
stream
  • 10910 Views
  • 2 replies
  • 0 likes

Getting ads even though I have premium

Hi! I was charged for my Spotify premium account March 1st. I decided to downgrade as I wasn't driving as much anymore. I was told I had one more month of preimum services left since I had paid for it. It's only the 16th, and for the past three days,...

Casual Listener

Hi!    I was charged for my Spotify premium account March 1st. I decided to downgrade as I wasn't driving as much anymore. I was told I had one more month of preimum services left since I...

pri9ram

Casual Listener

380 Views

2 replies

0 likes

Account
Premium
Subscription
  • 380 Views
  • 2 replies
  • 0 likes

Double payment

My family has multiple accounts; my moms, my moms facebook, mine and my brothers. We only want to be charged for premium from my brothers account, so I canceled (and double checked that I canceled) the other accounts for premium. I was charged for th...

Casual Listener

My family has multiple accounts; my moms, my moms facebook, mine and my brothers. We only want to be charged for premium from my brothers account, so I canceled (and double checked that I canceled) t...

kbrooksc

Community Legend

406 Views

4 replies

0 likes

Account
Premium
Subscription
  • 406 Views
  • 4 replies
  • 0 likes

I want to deactivate my FB account, but I don't want to lose my Spotify access. Help!

If I've been using my FB login for Spotify, how can I split the accounts? I want to deactivate my FB account, but I don't want to lose my Spotify premium or playlists. Thanks!

Newbie

If I've been using my FB login for Spotify, how can I split the accounts? I want to deactivate my FB account, but I don't want to lose my Spotify premium or playlists. Thanks!

ErickRGuetta

Community Legend

345 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 345 Views
  • 1 replies
  • 0 likes

Cannot log into my account

I signed up for Spotify using a FaceBook account I have deactivated...now I can no longer login into Spotify. How can I retrieve my account? I have sent numerous messages to Spotify about this with no response and I am still being charged!!

Newbie

I signed up for Spotify using a FaceBook account I have deactivated...now I can no longer login into Spotify. How can I retrieve my account? I have sent numerous messages to Spotify about this with n...

MattSuda

Spotify Star

263 Views

1 replies

0 likes

Login
  • 263 Views
  • 1 replies
  • 0 likes

Student Discount

I am a college student and would like to switch from regular to student in order to get the student discount. I forgot to cancel my current subscription before I was charged. Is there anyway I can get refunded the $9.99 for this month and start using...

Newbie

I am a college student and would like to switch from regular to student in order to get the student discount. I forgot to cancel my current subscription before I was charged. Is there anyway I can ge...

MattSuda

Spotify Star

231 Views

1 replies

0 likes

Premium
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! premium account hacked

Seems I was an idiot and didn't change my password in a while. Seems my account is hacked. I was wondering if there was a more direct way to get into contact with spotify or if it was only through the form. thanks in advance

Casual Listener

Seems I was an idiot and didn't change my password in a while. Seems my account is hacked.  I was wondering if there was a more direct way to get into contact with spotify or if it was only thr...

MattSuda

Spotify Star

386 Views

1 replies

0 likes

Login
  • 386 Views
  • 1 replies
  • 0 likes

Big problem with my premium account

Hello, I contacted the support team through the contact form but I didn't receive answers... So, PLEASE help me.I created a new account and I bought the premium version but the problem is...I can't connect my FB account because I created an account w...

Regular

Hello, I contacted the support team through the contact form but I didn't receive answers... So, PLEASE help me. I created a new account and I bought the premium version but the problem is... I can...

MattSuda

Spotify Star

312 Views

3 replies

0 likes

Account
Premium
Subscription
  • 312 Views
  • 3 replies
  • 0 likes

Spotify Student sign up isn't working when signing in with Facebook

I pay for premium and want to change my account to a student's account to get the 50% student discount. However, when I go on the https://www.spotify.com/us/student/ website and sign into my account through Facebook, it takes me to my account's infor...

Newbie

I pay for premium and want to change my account to a student's account to get the 50% student discount. However, when I go on the https://www.spotify.com/us/student/ website and sign into my acc...

MattSuda

Spotify Star

855 Views

5 replies

0 likes

Account
Login
Premium
Subscription
  • 855 Views
  • 5 replies
  • 0 likes

Deleted roughly 2000 songs from a playlist. Can't undo.

My name is Evan and I have a playlist called Roadtrip V2, which I have regularly added new songs to for the past year or so. I'm pretty particular about this playlist because I listen to it more than any other. Even my friends followed and listened t...

Newbie

My name is Evan and I have a playlist called Roadtrip V2, which I have regularly added new songs to for the past year or so. I'm pretty particular about this playlist because I listen to it more than...

Taylor

Community Legend

289 Views

1 replies

0 likes

Account
Other
Premium
  • 289 Views
  • 1 replies
  • 0 likes

How can I change my country without a credit card?

I moved and don't have a credit card yet. Spotify annoyingly enough won't let me change my country without giving them credit card info and it won't work if I don't change my country. Very frustrating. I even bought a 10€ gift card to try and use tha...

Newbie

I moved and don't have a credit card yet. Spotify annoyingly enough won't let me change my country without giving them credit card info and it won't work if I don't change my country. Very frustratin...

Taylor

Community Legend

606 Views

1 replies

0 likes

Account
  • 606 Views
  • 1 replies
  • 0 likes

Solved!! vodafone free spotify premium

Just want someone to confirm that my inclusion of free spotify premium with my Vodafone contract has been set up correctly so that I no longer have payments taken out of account

Casual Listener

Just want someone to confirm that my inclusion of free spotify premium with my Vodafone contract has been set up correctly so that I no longer have payments taken out of account

Taylor

Community Legend

577 Views

1 replies

0 likes

Account
Premium
Subscription
  • 577 Views
  • 1 replies
  • 0 likes

quiero tener mi cuenta vinculada a mi correo electrónico y no iniciar con Facebook

necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es mas seguro. y no quiero perder mis playlists creand...

Newbie

necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es ...

MattSuda

Spotify Star

370 Views

1 replies

0 likes

Account
Security
  • 370 Views
  • 1 replies
  • 0 likes

Why does Spotify continue to STEAL credit card information?!

I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize!). I NEVER even gave you guys my credit card infor...

Casual Listener

I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize...

sugo

Casual Listener

837 Views

2 replies

0 likes

Account
Free
Security
  • 837 Views
  • 2 replies
  • 0 likes

Solved!! Double-clicking does not play songs anymore, nor does the correct song play.

Since the last update, the 10-15 or so last added songs can't be accessed by double-clicking anymore. Highlight works, but the songs simply wont play. I manage to get around this problem by queueing them, but after a while it gets frustrating. This a...

Regular

Since the last update, the 10-15 or so last added songs can't be accessed by double-clicking anymore. Highlight works, but the songs simply wont play. I manage to get around this problem by queueing ...

skyguy23

Newbie

3022 Views

4 replies

5 likes

Other
  • 3022 Views
  • 4 replies
  • 5 likes

Unable to retrieve password from former corporate email account - what do I do?

Hi- I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I do?

Newbie

Hi-   I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I d...

Amarro

Community Legend

367 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 367 Views
  • 3 replies
  • 0 likes