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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80380 Views

9 replies

2 likes

Account
Login
  • 80380 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653770 Views

13 replies

4 likes

Account
  • 653770 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734181 Views

18 replies

29 likes

  • 734181 Views
  • 18 replies
  • 29 likes

Changing Facebook account

Is it possible to change Facebook account that I'm using on my Spotify? 

Visitor

Is it possible to change Facebook account that I'm using on my Spotify? 

user-removed

Not applicable

223 Views

2 replies

0 likes

Account
Premium
Security
  • 223 Views
  • 2 replies
  • 0 likes

Solved!! Please ADD Tennis Court FLUME REMIX

Hello all,i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?

Newbie

Hello all, i am able to find every single Flume song except his best Remix and song ever Tennis Court by Lorde. is there anyway that spotify can add this song?

xombie

Newbie

11043 Views

4 replies

8 likes

Other
  • 11043 Views
  • 4 replies
  • 8 likes

Premium Student Discount Question

Hi, I recently sent out a verification in order to get the premium student discount. I recieved an email from SheerID that says: Congratulations! We have successfully confirmed your status. You may now access the exclusive student pricing at Spotify....

Casual Listener

Hi,   I recently sent out a verification in order to get the premium student discount. I recieved an email from SheerID that says:   Congratulations! We have successfully confirmed your...

RollTide8910

Casual Listener

866 Views

5 replies

1 likes

Premium
Subscription
  • 866 Views
  • 5 replies
  • 1 likes

Student Discount

I am a college student and am trying to sign up for the student discount. None of the pages that I have found or have been sent to have solved the issue. I tried cancelling my premium subscription and then trying to re-sign up to get the discount but...

Visitor

I am a college student and am trying to sign up for the student discount. None of the pages that I have found or have been sent to have solved the issue. I tried cancelling my premium subscription an...

MattSuda

Spotify Star

870 Views

4 replies

4 likes

Account
Premium
Subscription
  • 870 Views
  • 4 replies
  • 4 likes

Solved!! Need help changing country

Hello everyone. It has been awhile since I logged into Spotify. In the time between when I last used the account and now, I have moved from the US to Norway. I live with my girlfriend here, and she created a family account for us and invited me to jo...

Casual Listener

Hello everyone.   It has been awhile since I logged into Spotify.  In the time between when I last used the account and now, I have moved from the US to Norway.  I live with my girlf...

Taylor

Community Legend

490 Views

5 replies

0 likes

Account
  • 490 Views
  • 5 replies
  • 0 likes

Solved!! trying to change email address, byt Spotify tells me that the new domain name is wrong

Hi Not sure how to solve this, but when I try to change the email, Spotify tells me (in Swedish) that the email address is wrongI have changed my domain from a .com to a .se, and I also want personal settings in spotify to relfect this, but it fails....

Regular

Hi   Not sure how to solve this, but when I try to change the email, Spotify tells me (in Swedish) that the email address is wrong I have changed my domain from a .com to a .se, and...

stahlinjr

Newbie

853 Views

7 replies

0 likes

Account
Security
  • 853 Views
  • 7 replies
  • 0 likes

1 account 2 charges

So...I wanted to play 4 devices offline. I tried to add another Premium Accoun t($12.99 after "Free Month"). Instead, I now have the same account and I am being charged $9.99 for the original account and $12.99 for the "new" one. I cannot even find t...

Casual Listener

So... I wanted to play 4 devices offline. I tried to add another Premium Accoun t($12.99 after "Free Month").  Instead, I now have the same account and I am being charged $9.99 for the original...

user-removed

Not applicable

774 Views

1 replies

0 likes

Premium
  • 774 Views
  • 1 replies
  • 0 likes

Solved!! Switching telia's subscribtion to another account

So i just got my spotify subscription via Telia DK by accident i used my subscribtion on my second account, although i really want it to be on the other account as I'll have to find all my followers etc again - is there anyway i can cancel the subscr...

Casual Listener

So i just got my spotify subscription via Telia DK by accident i used my subscribtion on my second account, although i really want it to be on the other account as I'll have to find all my followers ...

Rasree

Casual Listener

589 Views

3 replies

0 likes

Account
Premium
Subscription
  • 589 Views
  • 3 replies
  • 0 likes

Unable to Login In Office Through Facebook

Hi My account was set up through Facebook. So when I'm in the office, I'm unable to login using Facebook due to security measure by my company's IT infastructure. Is there any alternative method that I can login with? Cheers!Royston

Visitor

Hi   My account was set up through Facebook. So when I'm in the office, I'm unable to login using Facebook due to security measure by my company's IT infastructure. Is there any alternative me...

MattSuda

Spotify Star

276 Views

3 replies

0 likes

Login
  • 276 Views
  • 3 replies
  • 0 likes

NUS discount not working

I have tried to renew my subscription to premium using the NUS discount link, yet when I paid the receipt says I am still to be charged the full £9.99/ month. I cannot find a way to get the discount, how do I do this and will I still have to pay £9.9...

Newbie

I have tried to renew my subscription to premium using the NUS discount link, yet when I paid the receipt says I am still to be charged the full £9.99/ month. I cannot find a way to get the discount,...

MattSuda

Spotify Star

216 Views

1 replies

0 likes

Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! My Premium account has been hacked!

My premium account has been hacked, someone has taken it over with an email address that I've never heard of. I sent in a form, but it has been 3 days of receiving one useless message each day, and I'm getting nowhere. My email exchange is under [ref...

Visitor

My premium account has been hacked, someone has taken it over with an email address that I've never heard of. I sent in a form, but it has been 3 days of receiving one useless message each day, and I...

user-removed

Not applicable

4659 Views

12 replies

0 likes

Security
  • 4659 Views
  • 12 replies
  • 0 likes

Student NUS

Hey all! I'm trying to buy premium NUS student discount however when I follow the link it says This feature is currently unavailable. Please try again later. Any ideas? Thank you!

Newbie

Hey all!   I'm trying to buy premium NUS student discount however when I follow the link it says   This feature is currently unavailable. Please try again later.   Any ideas? &n...

MattSuda

Spotify Star

205 Views

1 replies

0 likes

Subscription
  • 205 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Hi, I Just bought a giftcard for my girlfriend, but just after that i discovered the family subscripstions. Is it possible to cancel te giftcard and subscribe as a family? tnx

Casual Listener

Hi,   I Just bought a giftcard for my girlfriend, but just after that i discovered the family subscripstions. Is it possible to cancel te giftcard and subscribe as a family?   tnx

MattSuda

Spotify Star

305 Views

2 replies

0 likes

Premium
Subscription
  • 305 Views
  • 2 replies
  • 0 likes

Solved!! Premium payment

I've been using spotify premium for 7 months now in Malaysia and I can't live without it now. I've always used the credit card from south korea to pay for the premium until this morning when it suddenly said that the card I used is from non spotify c...

Newbie

I've been using spotify premium for 7 months now in Malaysia and I can't live without it now. I've always used the credit card from south korea to pay for the premium until this morning when it sudde...

MattSuda

Spotify Star

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

My girlfriend has managed to link her facebook to my spotify account....

Hi, So recently I was logged out of all my devices. I thought nothing of it at the time but when I've logged back in it now appears that my girlfriend has managed to link her facebook to my account... I've tried clicking disconnect from facebook and ...

Newbie

Hi,   So recently I was logged out of all my devices. I thought nothing of it at the time but when I've logged back in it now appears that my girlfriend has managed to link her facebook to my ...

user-removed

Not applicable

527 Views

1 replies

1 likes

Account
  • 527 Views
  • 1 replies
  • 1 likes

Spotify premium

I had purchase spotify premium when I was a sprint customer. I than had drop the wireless sprint service. By doing so. They stop my spotify premium. As a paying customer I should be entitled to my spotify service.

Casual Listener

I had purchase spotify premium when I was a sprint customer. I than had drop the wireless sprint service. By doing so. They stop my spotify premium. As a paying customer I should be entitled to my sp...

MattSuda

Spotify Star

274 Views

1 replies

0 likes

Account
  • 274 Views
  • 1 replies
  • 0 likes

Can't login

Hi,I'm using an Android phone. I have a UK subscription to Spotify premium, but I'm currently travelling in South Africa.As from last week I can no longer log in on either my phone or desktop.I use a Facebook login.On Android it just says 'Logging in...

Regular

Hi, I'm using an Android phone. I have a UK subscription to Spotify premium, but I'm currently travelling in South Africa. As from last week I can no longer log in on either my phone or desktop. ...

MattSuda

Spotify Star

310 Views

1 replies

0 likes

Login
  • 310 Views
  • 1 replies
  • 0 likes

Can't access my premium content

Hi I've recently finished the 7 day trial and in that time I signed up for and paid for premium but this morning it won't let me access premium it just says I need to get premium which as mentioned above (204095680121)I've tried to reinstall it and l...

Newbie

Hi I've recently finished the 7 day trial and in that time I signed up for and paid for premium but this morning it won't let me access premium it just says I need to get premium which as mentioned a...

user-removed

Not applicable

256 Views

2 replies

0 likes

Premium
  • 256 Views
  • 2 replies
  • 0 likes

Got premium and suddenly i cant login

Cant login. My password wonm't work. The weirdest thing is that my username is used but my email address now says its not registered to any account. Ofc, it won't send any email to reset the password. Did my acc (and therefore my email) get stolen?

Visitor

Cant login. My password wonm't work. The weirdest thing is that my username is used but my email address now says its not registered to any account. Ofc, it won't send any email to reset the password...

user-removed

Not applicable

318 Views

5 replies

0 likes

Login
  • 318 Views
  • 5 replies
  • 0 likes