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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Jelle88
  • Casual Listener
  • 164433 Views
  • 179 replies
  • 13 likes
  • Account
    Free
  • 164433 Views
  • 179 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Music Fan
  • 11053 Views
  • 6 replies
  • 11 likes
  • Security
  • 11053 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 513386 Views
  • 986 replies
  • 112 likes
  • Account
  • 513386 Views
  • 986 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 125428 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 125428 Views
  • 74 replies
  • 12 likes

WRONG LOCATION

Hi, I'm having trouble with the location settings for my profile. I'm not sure what happened but I use my Facebook to log in to my spotify account and was in Canada for about 4 months. However with their new update, they have logged my country in spo...

  • Casual Listener
  • Hi,   I'm having trouble with the location settings for my profile. I'm not sure what happened but I use my Facebook to log in to my spotify account and was in Canada for about 4 months. Howev...
  • kubbles
  • Casual Listener
  • 350 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 350 Views
  • 2 replies
  • 0 likes

Student account??

Dear Sir, Have just obtained a family account for myself and my daughter, but realised i should also qualify for discount of 50% because i am a registered University student? Could somebody please contact me via my registered Spotify email address to...

  • Newbie
  • Dear Sir,   Have just obtained a family account for myself and my daughter, but realised i should also qualify for discount of 50% because i am a registered University student?   Could ...
  • 133 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 0 replies
  • 0 likes

Accessing student discount

I want to get 50% off premium using my unidays account. However when I try, it says: "Your student credentials are already associated with another Spotify account". I have not used my student credentials to get spotify and have never even had premium...

  • Visitor
  • I want to get 50% off premium using my unidays account. However when I try, it says: "Your student credentials are already associated with another Spotify account". I have not used my student credent...
  • 413 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 413 Views
  • 0 replies
  • 0 likes

E-Card Gift Not Send

Hi everyone, I'm living one problem. I'm bought a E-Card for friend, I Choose Reservation date is today but E-Card did not send friend mail. What do I need to send? Waitign for helps. Thanks.

  • Casual Listener
  • Hi everyone, I'm living one problem.   I'm bought a E-Card for friend, I Choose Reservation date is today but E-Card did not send friend mail.   What do I need to send?   Waitign...
  • rootturk
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 253 Views
  • 2 replies
  • 0 likes

Solved!! Why did they send me here instead of helping?

Does anyone have an email or phone number for a live person at Spotify? I purchased a gift card that can't be returned because the receipt says it is activated but the code doesn't work. I asked for help throught the website form but just got an emai...

  • Regular
  • Does anyone have an email or phone number for a live person at Spotify?  I purchased a gift card that can't be returned because the receipt says it is activated but the code doesn't work.  ...
  • MattSuda
  • Spotify Star
  • 407 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 407 Views
  • 3 replies
  • 0 likes

Swap with mobile plan

Hi there, I've been paying for Spotify Premium for a couple of years and now have it free with my new mobile plan - how do I cancel and how do I do it without deleting my music? Thanks

  • Visitor
  • Hi there, I've been paying for Spotify Premium for a couple of years and now have it free with my new mobile plan - how do I cancel and how do I do it without deleting my music? Thanks 🙂
  • Taylor
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

Account hacked? Customer service not responding.

A week ago I wrote to customer service that someone has swapped my email account settings and password! Unfortunately, no one responded to my problem and today when I attempting to log into Spotify... I see the information that there is no such accou...

  • Newbie
  • A week ago I wrote to customer service that someone has swapped my email account settings and password!   Unfortunately, no one responded to my problem and today when I attempting to log into ...
  • user-removed
  • Not applicable
  • 199 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 199 Views
  • 2 replies
  • 0 likes

Billed a day early

I was billed a day early it was set to bill me on 5-20 and it billed me on 5-19. I cancelled my subscription on 5-19, it billed me anyways and it says that I am a free user. I was planning on regestering as a student, but with no way to contact custo...

  • Casual Listener
  • I was billed a day early it was set to bill me on 5-20 and it billed me on 5-19.  I cancelled my subscription on 5-19, it billed me anyways and it says that I am a free user.  I was plannin...
  • Kishijoten
  • Casual Listener
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 192 Views
  • 1 replies
  • 0 likes

Cant pay for premium

I paid for premium and the 30 days are over. But now it sais that there is a problem. I cant pay for premium and its pretty annoying...

  • Casual Listener
  • I paid for premium and the 30 days are over. But now it sais that there is a problem. I cant pay for premium and its pretty annoying...
  • atom1989
  • Community Legend
  • 286 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 286 Views
  • 3 replies
  • 0 likes

Subscription set to expire on May 20th, was charged on the 19th instead.

Hello all, As title suggested, I was going to cancel the subscription before finding out that I was charged for next month subscription today (May 19th) even though it is set to expire on the 20th. As much as I love Spotify, I want to ask what is the...

  • Newbie
  • Hello all,   As title suggested, I was going to cancel the subscription before finding out that I was charged for next month subscription today (May 19th) even though it is set to ex...
  • 210 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 210 Views
  • 0 replies
  • 0 likes

"Liked from Radio" Playlist back.

I deleted my playlist a while back. I would like to get it back. I've emailed Spotify but only received emails congraulating me on moving ranks from Regular and Music Fan. The links I've clicked on that I've seen on post will just say i do not have a...

  • Casual Listener
  • I deleted my playlist a while back. I would like to get it back. I've emailed Spotify but only received emails congraulating me on moving ranks from Regular and Music Fan. The links I've clicked on t...
  • missareli
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

i payed for Premium, it's been debited on my credit card but i can only access the free version.

Hello. I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join. My 7 day trial expired and now i'm back in the free version, although i've payed for the premium version. It's b...

Captura de Tela 2015-05-19 às 15.00.01.png Captura de Tela 2015-05-19 às 15.00.59.png
  • Casual Listener
  • Hello.   I've payed for Spotify Premium. Spotify's making a promo here in Brazil (3 months for 1,99 brazilian reais) and i decided to join.   My 7 day trial expired and now i'm back in ...
  • MattSuda
  • Spotify Star
  • 403 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 403 Views
  • 3 replies
  • 0 likes

Solved!! I want to delete my account, but I just get automated emails

Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account.It is weird how is weird to do this simple task here at Spotify. Anyway, please someone help me?I am a Deezer user the i...

  • Visitor
  • Hey there. I've seen how this a regular issue in this community, but I am too experiencing some difficulty in deleting my account. It is weird how is weird to do this simple task here at Spotify. &...
  • user-removed
  • Not applicable
  • 444 Views
  • 2 replies
  • 0 likes
  • Account
  • 444 Views
  • 2 replies
  • 0 likes

Showing wrong Name from wrong Facebook profile

Hi, my issue might be pretty simple. My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still showing name and photo from the wrong one. What can be done here?Ple...

  • Casual Listener
  • Hi,   my issue might be pretty simple.   My original non-Facebook Spotify account was accidentally linked afterwards to the wrong Facebook profile. Now linked to correct one, it's still...
  • atom1989
  • Community Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • Account
  • 417 Views
  • 3 replies
  • 0 likes

No Spotify Premium

I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went through. However, after taking my money, I'm still on the fr...

  • Casual Listener
  • I paid for Spotify premium almost 3 weeks ago and still remain using the free version. At first Spotify would not accept my payment for an unknown reason, but then I used PayPal and it went thro...
  • OviiiOne
  • Community Legend
  • 406 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 406 Views
  • 7 replies
  • 0 likes

Trouble Paying for Premium

Im trying to pay for the premium account. It keep giving me the attached message. So frustrating not being able to talk to live person. I just want the premium account. Oops, seems your card or payment provider is having a bad day. I just used the ca...

  • Regular
  • Im trying to pay for the premium account.  It keep giving me the attached message.  So frustrating not being able to talk to live person.  I just want the premium account.   Oop...
  • dedurant1925
  • Newbie
  • 230 Views
  • 2 replies
  • 0 likes
  • 230 Views
  • 2 replies
  • 0 likes

Charged for two accounts

I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium account. I just looked at my credit cards activity and ...

  • Newbie
  • I just bought spotify primium. I am a college student and tried to sign up for the student spotify primium deal, but my school was not recongnized. So, I instead signed up for the normal primium acco...
  • atom1989
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Brazilian Premium account - payment card being rejected

December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notification about a problem with my payment and I was back ...

  • Newbie
  • December last year I made use of a special offer - three months premium service for R$4.99. Being happy with the service, Ive been subscribed to until the 13th of May, which is when I got a notificat...
  • atom1989
  • Community Legend
  • 2268 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 2268 Views
  • 1 replies
  • 0 likes

Spotify is charging me extra?

Hey - I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I am still a student and will be for a couple more years so I...

  • Visitor
  • Hey -   I have been paying the student premium fee for spotify for the past year, however the last few months spotify has started charging me the regular fee - without any warning or notice. I...
  • atom1989
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 196 Views
  • 1 replies
  • 0 likes