Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80604 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
654564 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
735132 Views
18 replies
29 likes
necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es mas seguro. y no quiero perder mis playlists creand...
necesito poder iniciar mi cuenta con mi correo electronico y no con mi cuenta de facebook. estoy desvinculando todo de mi facebook y creo que poder tener spotify vinculado a mi correo electronico es ...
Spotify Star
371 Views
1 replies
0 likes
I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize!). I NEVER even gave you guys my credit card infor...
I was just notified by my bank that there was a suspicious charge of on my credit card and when I looked up the details, I found that Spotify had charged me $9.99 (which I certainly did not authorize...
Casual Listener
840 Views
2 replies
0 likes
Since the last update, the 10-15 or so last added songs can't be accessed by double-clicking anymore. Highlight works, but the songs simply wont play. I manage to get around this problem by queueing them, but after a while it gets frustrating. This a...
Since the last update, the 10-15 or so last added songs can't be accessed by double-clicking anymore. Highlight works, but the songs simply wont play. I manage to get around this problem by queueing ...
Newbie
3022 Views
4 replies
5 likes
Hi- I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I do?
Hi- I was a former contract employee at Google and had my Spotify account associated with that email account. Unfortunately, I cannot reset my password due to this association - what can I d...
Community Legend
367 Views
3 replies
0 likes
Hi I have premium family plan and I have a problem with Spotify app for Mac 1.0.1.1060.gc75ebdfd I tried to Sign out everywhere here https://www.spotify.com/us/account/overview/, doesn't work I also read here and here here, but still th same. I'm for...
Hi I have premium family plan and I have a problem with Spotify app for Mac 1.0.1.1060.gc75ebdfd I tried to Sign out everywhere here https://www.spotify.com/us/a...
Spotify Star
701 Views
3 replies
0 likes
I added my .edu email to my facebook, as I signed up through FB. But it still won't let me do the student discount. Ideas?
I added my .edu email to my facebook, as I signed up through FB. But it still won't let me do the student discount. Ideas?
Community Legend
588 Views
5 replies
0 likes
I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details aren't wrong on hte card. Is anyone else having an...
I used my mothers debit card for my spotify account and the second payment was due on the 14th, it hasn't been taken out even though I've checked there is enough money within the bank and the details...
Community Legend
282 Views
1 replies
0 likes
Hi!I have a problems with my payment. Payment was 5 of march and to now I don't have premium version. I used dot pay. I wrote to dot pay but this email adress doesn't exist. I wrote also two email to spotify but they do not answer. Please help.
Hi! I have a problems with my payment. Payment was 5 of march and to now I don't have premium version. I used dot pay. I wrote to dot pay but this email adress doesn't exist. I wrote also two email ...
Community Legend
949 Views
8 replies
0 likes
I was wondering if anyone could answer a question I was having regarding transitioning to a Family Plan. Currently my wife and I both pay for our own Premium Subscriptions at $9.99/account. I would like to end up with us paying $15/month on a single ...
I was wondering if anyone could answer a question I was having regarding transitioning to a Family Plan. Currently my wife and I both pay for our own Premium Subscriptions at $9.99/account. &nb...
Spotify Star
624 Views
2 replies
0 likes
I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), but only when using my laptop at home. In the office I can't...
I used to be able to run Spotify in disconnected mode from the office, listening to my cached tracks & playlists. Something changed a few days ago - and now I can log onto Spotify (Win8.1), ...
Regular
3266 Views
7 replies
1 likes
Just upgrade to family plan and still only one can listen at a time. If both are on one gets booted off. How do we both listen at the same time like your suppose to?
Just upgrade to family plan and still only one can listen at a time. If both are on one gets booted off. How do we both listen at the same time like your suppose to?
Spotify Star
315 Views
3 replies
0 likes
I have one registered Spotify account and have only been charged once every month until this month when my payment was late.I have now been charged twice and had the spotify support team tell me that they have not charged me twice and I in fact have ...
I have one registered Spotify account and have only been charged once every month until this month when my payment was late. I have now been charged twice and had the spotify support team tell me th...
Spotify
217 Views
1 replies
0 likes
Hi, I've been trying to connect my premium account to my Facebook account - yet it says my facebook is linked to another spotify account? This isn't the case as I've only ever had one spotify account. I've even been onto my FB settings and deleted al...
Hi, I've been trying to connect my premium account to my Facebook account - yet it says my facebook is linked to another spotify account? This isn't the case as I've only ever had o...
Not applicable
494 Views
2 replies
0 likes
Hi, I have a Spotify Premium account for a while. I got a Spotifypremium account for free with my KPN cell phone. Can you guys/girls just copy all playlists from the old account to the new account? I intend to keep using the old account as well , b...
Hi, I have a Spotify Premium account for a while. <email removed> I got a Spotifypremium account for free with my KPN cell phone. <email removed> Can ...
Casual Listener
539 Views
3 replies
0 likes
I bought Premium a year ago and had a Spotify account not linked to FB, which I loved. After a lapse of three months, have just renewed it, this time via monthly DD but instead of connecting to my existing account, it has made a new one connected to ...
I bought Premium a year ago and had a Spotify account not linked to FB, which I loved. After a lapse of three months, have just renewed it, this time via monthly DD but instead of co...
Spotify Star
242 Views
1 replies
0 likes
Hello everyone, i am currently using Facebook to log into my sportify acouunt and i am also a student. I want to start using sportify premium and i udnerstand there is a discount for students. Issue is when I go to log into my account though the "get...
Hello everyone, i am currently using Facebook to log into my sportify acouunt and i am also a student. I want to start using sportify premium and i udnerstand there is a discount for student...
Spotify Star
304 Views
1 replies
0 likes
Can somebody tell me why Spotify cancelled my premium membership? I did not request for it and I am a little bit pissed off that you did without any warning. I am also annoyed that after I sent you a email to ask about this you told me to come back t...
Can somebody tell me why Spotify cancelled my premium membership? I did not request for it and I am a little bit pissed off that you did without any warning. I am also annoyed that after I sen...
Spotify Star
320 Views
2 replies
0 likes
Hi everyone,I am a spotify premium user for over 2 weeks now but the discover function is still not working. It still tells me to browse playlists so that It can make recommendations but I have been listening to playlists each day since I subscribed....
Hi everyone, I am a spotify premium user for over 2 weeks now but the discover function is still not working. It still tells me to browse playlists so that It can make recommendations but I have b...
Casual Listener
452 Views
2 replies
0 likes
I am getting charged for my old spotify account but I don't use it because I can't log into it. I created it through my Facebook which I tried deactivating. I tried reactivating it but it needs login approvals but I don't have the phone to which they...
I am getting charged for my old spotify account but I don't use it because I can't log into it. I created it through my Facebook which I tried deactivating. I tried reactivating it but it needs login...
Spotify Star
258 Views
1 replies
0 likes
I cant get the student discount with my Facebook account and its so frustrating.. please help!
I cant get the student discount with my Facebook account and its so frustrating.. please help!
Spotify Star
1486 Views
13 replies
0 likes
