Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80453 Views

9 replies

2 likes

Account
Login
  • 80453 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654009 Views

13 replies

4 likes

Account
  • 654009 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734483 Views

18 replies

29 likes

  • 734483 Views
  • 18 replies
  • 29 likes

Solved!! Can't cancel subscription

Hi, I can't cancel my subscription: It says in the FAQ to go to the subscription site: check Hit the button "cancel subscription" - there is no such button! Furthermore the button "update details" does not work. What am I missing/doing wrong?!

Casual Listener

Hi, I can't cancel my subscription: It says in the FAQ to go to the subscription site: check Hit the button "cancel subscription" - there is no such button!   Furthermore the button "u...

MattSuda

Spotify Star

853 Views

5 replies

0 likes

  • 853 Views
  • 5 replies
  • 0 likes

Solved!! Account Hacked/Stolen?

Hi, I tried to log in to my account today and all i get is an errormessage about wrong username/password When i try to reset the password using the username I get an error telling me no account is linked to that username, and when i try to use my ema...

Casual Listener

Hi, I tried to log in to my account today and all i get is an errormessage about wrong username/password   When i try to reset the password using the username I get an error telling me no ac...

user-removed

Not applicable

961 Views

8 replies

0 likes

  • 961 Views
  • 8 replies
  • 0 likes

Student discount not working

Hi, I started paying for premium about 6 months ago. I am now a student and recently found out there is a discount, so i went through the Unidays account setup and entered my university e-mail and clicked on the link in it tp activate my subscription...

Newbie

Hi, I started paying for premium about 6 months ago. I am now a student and recently found out there is a discount, so i went through the Unidays account setup and entered my university e-mail and ...

MattSuda

Spotify Star

1030 Views

1 replies

0 likes

  • 1030 Views
  • 1 replies
  • 0 likes

Solved!! Keine Möglichkeit auf Spotify Familie umzusteigen oder zu kündigen

Hallo liebe Community, ich habe erfahren, dass Spotify nun auch ein Familienkonto anbieten. Momentan bin ich Premiumkunde und habe meine letzte Zahlung mit Paypal gezahlt. Leider finde ich in meinem Konto keine Einstellungen ein Unterkonto für Famili...

Newbie

Hallo liebe Community, ich habe erfahren, dass Spotify nun auch ein Familienkonto anbieten. Momentan bin ich Premiumkunde und habe meine letzte Zahlung mit Paypal gezahlt. Leider finde ich in mei...

MattSuda

Spotify Star

555 Views

1 replies

0 likes

Account
Premium
  • 555 Views
  • 1 replies
  • 0 likes

Unable to add people to family subscription

So, yesterday I upgraded to a family subscription for me and my girlfriend. When i go to my account, it says I have a family subscription and can invite her. Howver, when I try and fill in her email, she doesn't get any message (she has a free accoun...

Casual Listener

So, yesterday I upgraded to a family subscription for me and my girlfriend. When i go to my account, it says I have a family subscription and can invite her. Howver, when I try and fill in her email,...

MattSuda

Spotify Star

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Solved!! Spotify supports in indonesia and thaiand

May I know when will Spotify be launched in Indonesia and Thailand please? My friend wants to download this awesome app!

Newbie

May I know when will Spotify be launched in Indonesia and Thailand please? My friend wants to download this awesome app!

AlvinWillio

Casual Listener

3118 Views

4 replies

0 likes

Account
  • 3118 Views
  • 4 replies
  • 0 likes

Spotify unlimited

I had spotify unlimited for several years now and now suddenly I have spotify free and on my profile it says that I never had an unlimited account or payed for anything. I never missed a payment so I don't know how to fix this.

Newbie

I had spotify unlimited for several years now and now suddenly I have spotify free and on my profile it says that I never had an unlimited account or payed for anything. I never missed a payment so I...

MattSuda

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Not receiving emails, can't change email either

Basically here's the problem: I've created my Spotify account through my Facebook account I believe. And the activity bar has never worked properly, and neither have pretty much any Facebook features on Spotify. I figured I'd create a username+passwo...

Visitor

Basically here's the problem:   I've created my Spotify account through my Facebook account I believe. And the activity bar has never worked properly, and neither have pretty much any Facebo...

MattSuda

Spotify Star

1090 Views

3 replies

0 likes

Other
  • 1090 Views
  • 3 replies
  • 0 likes

Solved!! Upgraded to family - can't add premium

I upgraded to the family plan and then found out that I can't add my two daughters because they already have premium? I'm currently paying for three premium accounts and wanted to switch to the family plan. Do they have to close their account? I real...

Visitor

I upgraded to the family plan and then found out that I can't add my two daughters because they already have premium? I'm currently paying for three premium accounts and wanted to switch to the famil...

MattSuda

Spotify Star

625 Views

3 replies

0 likes

Premium
  • 625 Views
  • 3 replies
  • 0 likes

Remove all Facebook connections from Spotify.

I can't find anything in the application so I thought I'd ask it here. How do I get rid of all those people who spam that annoying box on the right side of spotify and everything else that's connected to Facebook? I don't want to follow anyone and I ...

Music Fan

I can't find anything in the application so I thought I'd ask it here. How do I get rid of all those people who spam that annoying box on the right side of spotify and everything else that's connecte...

MattSuda

Spotify Star

419 Views

3 replies

0 likes

Premium
Subscription
  • 419 Views
  • 3 replies
  • 0 likes

Paid for premium but not getting premium access it shows free sti

I logged in and out. I even uninstalled app and installed again. How can I get my money back?! since nothing is working

Newbie

I logged in and out. I even uninstalled app and installed again. How can I get my money back?! since nothing is working

Taylor

Community Legend

227 Views

1 replies

0 likes

  • 227 Views
  • 1 replies
  • 0 likes

No consigo darme de baja de premium

Hola, Tengo dada de alta una cuenta Premium y quiero cancerla. Pero al intentar darme de baja, Spotify me reloguea con Facebook, Facebook me pide contraseña, y al meterla se atasca. He probado varias veces y sigo sin poder darme de baja. Y me gustarí...

Newbie

Hola,   Tengo dada de alta una cuenta Premium y quiero cancerla. Pero al intentar darme de baja, Spotify me reloguea con Facebook, Facebook me pide contraseña, y al meterla se atasca. He pro...

MattSuda

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Upgraded to premium...tried trouble shooting

No resolve as yet, any suggestions? I've logged out, deleted apps. Reinstalled and still no luck unfortunately,Thanks

Newbie

No resolve as yet, any suggestions? I've logged out, deleted apps. Reinstalled and still no luck unfortunately, Thanks

MattSuda

Spotify Star

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

Paypal - payment method already confirmed

Hi, I have a Paypal accout in the same country as I have my Spotify account: Germany. When I try to click on "UPgrade" and then select Payment method "Paypal" it sends me to the Paypal login gateway. I login with my credentials, and the next page is ...

Newbie

Hi, I have a Paypal accout in the same country as I have my Spotify account: Germany. When I try to click on "UPgrade" and then select Payment method "Paypal" it sends me to the Paypal login gatewa...

MattSuda

Spotify Star

293 Views

1 replies

0 likes

  • 293 Views
  • 1 replies
  • 0 likes

Sigo en FREE a pesar de haber pagado

Buenas tardes, Acabo de realizar el pago de la oferta PREMIUM 3 MESES y en mi cuenta bancaria el cobro aparece realizado. Sin embargo, ni en ordenador, ni mucho menos en mi iPhone aparece mi cuenta como Premium. Sigo apareciendo como FREE.

Casual Listener

Buenas tardes,   Acabo de realizar el pago de la oferta PREMIUM 3 MESES y en mi cuenta bancaria el cobro aparece realizado. Sin embargo, ni en ordenador, ni mucho menos en mi iPhone aparece ...

MattSuda

Spotify Star

292 Views

2 replies

0 likes

  • 292 Views
  • 2 replies
  • 0 likes

Page for Upgrade not loading

Hello fellow comunity I have a problem. I wanna upgrade my Spotify Free Account to Premium but the page isn't loading. It says "page not found" anytime. How can i fix this?

Casual Listener

Hello fellow comunity   I have a problem. I wanna upgrade my Spotify Free Account to Premium but the page isn't loading. It says "page not found" anytime. How can i fix this?

PhilMcFly

Casual Listener

490 Views

3 replies

0 likes

Account
Free
Other
Premium
Subscription
  • 490 Views
  • 3 replies
  • 0 likes

Deleting account

I have a spotify premium account that I pay 10 pound a month for. Tomorrow I have a new contract starting which offers spotify premium for free, how can I either transfer that over so I don't pay or how can I delete the account and start a fresh on t...

Newbie

I have a spotify premium account that I pay 10 pound a month for. Tomorrow I have a new contract starting which offers spotify premium for free, how can I either transfer that over so I don't pay or ...

MattSuda

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Playlists

Hi everyone, I´m new on spotify and I just asked myself if people get a message when I listen to their playlists without following them or if i can listen to them "secretly". Best regards

Newbie

Hi everyone, I´m new on spotify and I just asked myself if people get a message when I listen to their playlists without following them or if i can listen to them "secretly". Best regards  

MattSuda

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

No response from 5 emails submitted

I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!

Casual Listener

I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!

Jason

Spotify Legend

806 Views

8 replies

0 likes

  • 806 Views
  • 8 replies
  • 0 likes

Spotify Lying about US Student Discount - Stop overcharging and fix it!

I signed up for Spotify Premium last month. I am a student and went through all of the steps to register as such. I received a confirmation screen saying that I was registered as a student. However my subscription page still said the price was $9.99....

Music Fan

I signed up for Spotify Premium last month. I am a student and went through all of the steps to register as such. I received a confirmation screen saying that I was registered as a student. However m...

MattSuda

Spotify Star

3436 Views

19 replies

0 likes

Premium
  • 3436 Views
  • 19 replies
  • 0 likes