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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80637 Views

9 replies

2 likes

Account
Login
  • 80637 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654682 Views

13 replies

4 likes

Account
  • 654682 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735341 Views

18 replies

29 likes

  • 735341 Views
  • 18 replies
  • 29 likes

Deleting account

I have a spotify premium account that I pay 10 pound a month for. Tomorrow I have a new contract starting which offers spotify premium for free, how can I either transfer that over so I don't pay or how can I delete the account and start a fresh on t...

Newbie

I have a spotify premium account that I pay 10 pound a month for. Tomorrow I have a new contract starting which offers spotify premium for free, how can I either transfer that over so I don't pay or ...

MattSuda

Spotify Star

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Solved!! Playlists

Hi everyone, I´m new on spotify and I just asked myself if people get a message when I listen to their playlists without following them or if i can listen to them "secretly". Best regards

Newbie

Hi everyone, I´m new on spotify and I just asked myself if people get a message when I listen to their playlists without following them or if i can listen to them "secretly". Best regards  

MattSuda

Spotify Star

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
  • 0 likes

No response from 5 emails submitted

I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!

Casual Listener

I still have no premium which has been for 6 weeks now despite paying and sending 5 different contact me emails so is there anyone who can help !!!

Jason

Spotify Legend

811 Views

8 replies

0 likes

  • 811 Views
  • 8 replies
  • 0 likes

Spotify Lying about US Student Discount - Stop overcharging and fix it!

I signed up for Spotify Premium last month. I am a student and went through all of the steps to register as such. I received a confirmation screen saying that I was registered as a student. However my subscription page still said the price was $9.99....

Music Fan

I signed up for Spotify Premium last month. I am a student and went through all of the steps to register as such. I received a confirmation screen saying that I was registered as a student. However m...

MattSuda

Spotify Star

3438 Views

19 replies

0 likes

Premium
  • 3438 Views
  • 19 replies
  • 0 likes

On trial subscription but am a student who would like to continue service at the student price

I signed up for the 3-month trial and am going to keep Spotify for a while. However, I noticed that when my trial ends on 3/19, I am scheduled to be billed for the regular $9.99. I am a grad student and will keep the service if I can lock in the stud...

Newbie

I signed up for the 3-month trial and am going to keep Spotify for a while. However, I noticed that when my trial ends on 3/19, I am scheduled to be billed for the regular $9.99. I am a grad student ...

Octopi

Casual Listener

352 Views

2 replies

0 likes

  • 352 Views
  • 2 replies
  • 0 likes

NUS discount

Hi was subscribed on the 30 day trial then to 9.99. Logged into my NUS account clicked on link to apply discount, takes me too my Spotify account but no discount was applied? not sure what to do. canceled subscription then tried to click link still n...

Newbie

Hi   was subscribed on the 30 day trial then to 9.99. Logged into my NUS account clicked on link to apply discount, takes me too my Spotify account but no discount was applied? not sure what...

MattSuda

Spotify Star

401 Views

3 replies

0 likes

Subscription
  • 401 Views
  • 3 replies
  • 0 likes

On prepaid Annual subscription but now want to add family subscription

Hi there, I have a prepaid annual premium subscription to Spotify but I would now like to add 1 or 2 family members using the family subscription benefit. Does anyone know if this is possible or do I need to wait for my annual subscription to end and...

Spotify Legend

Hi there,   I have a prepaid annual premium subscription to Spotify but I would now like to add 1 or 2 family members using the family subscription benefit. Does anyone know if this is possi...

MattSuda

Spotify Star

393 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 393 Views
  • 1 replies
  • 0 likes

Changing Country Settings

I am still not able to change my country Settings from poland to germany as i moved a few months ago. I am not a premium user anymore and the country-settings field is inactive. Was listening to soundcloud the past few months because no one could hel...

Casual Listener

I am still not able to change my country Settings from poland to germany as i moved a few months ago.    I am not a premium user anymore and the country-settings field is inactive. &n...

Pete

Roadie

478 Views

3 replies

0 likes

Account
Free
  • 478 Views
  • 3 replies
  • 0 likes

Solved!! Spotify desktop connection failed

I keep getting this error msg when I try to log in to my spotify from my desktop. I've followed all suggestions incl. generating new app password for facebook and even writing my facebook mail adress and facebook password in the ordinary login box. N...

Newbie

I keep getting this error msg when I try to log in to my spotify from my desktop. I've followed all suggestions incl. generating new app password for facebook and even writing my facebook mail adress...

MattSuda

Spotify Star

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Add existing account to spotify family

Hello, I'm wondering if I can add an existing account to spotify family. The account does currently have a premium account. Can I add the account when the premium has ended? (The account is being paid for with giftcards.) Greetings

Casual Listener

Hello,   I'm wondering if I can add an existing account to spotify family. The account does currently have a premium account. Can I add the account when the premium has ended? (The account...

Pete

Roadie

1002 Views

1 replies

0 likes

Other
  • 1002 Views
  • 1 replies
  • 0 likes

Playlists gone, e-mail forgot my password doesn't arrive

Case 02489743 After 4 e-mails I still haven't heard from you. I have a premium account. All my lists are gone. I can't log in, I need my username/password because the e-mail doesn't arrive when I choose forgot my password. Facebook gives me access to...

Casual Listener

Case 02489743 After 4 e-mails I still haven't heard from you. I have a premium account. All my lists are gone. I can't log in, I need my username/password because the e-mail doesn't arrive when I cho...

MattSuda

Spotify Star

279 Views

3 replies

0 likes

Account
  • 279 Views
  • 3 replies
  • 0 likes

Spotify through vodafone

I have recently got a vodafone contract In which I get 24 months free spotify premium. Vodafone have sent me the link to register this and when doing so I recieve an error message stating that there has been a problem. This has been going on for thre...

Casual Listener

I have recently got a vodafone contract In which I get 24 months free spotify premium. Vodafone have sent me the link to register this and when doing so I recieve an error message stating that there...

MattSuda

Spotify Star

359 Views

3 replies

0 likes

  • 359 Views
  • 3 replies
  • 0 likes

Family plan still only allowing music on one device to be played at a time

Hi, New to the community. My wife and I have a family plan. Despite this, if one of us is listening to spotify on one phone, the other phone can either take over and take control or can listen to the same song. Why can't we both listen to different t...

Casual Listener

Hi,   New to the community.   My wife and I have a family plan.   Despite this, if one of us is listening to spotify on one phone, the other phone can either take over an...

Tlong

Casual Listener

406 Views

3 replies

0 likes

Subscription
  • 406 Views
  • 3 replies
  • 0 likes

Deleting

Can you please delete my account?

Newbie

Can you please delete my account?

MattSuda

Spotify Star

307 Views

1 replies

0 likes

Security
  • 307 Views
  • 1 replies
  • 0 likes

Wrong song keeps playing on the Spotify Web Player

Every time I click a song on any album by the band King's Kaleidoscope it only plays one song, the same track starts every time I click play on any song on any album. It's not just my computer and it's been that way for more than a week. The only way...

Casual Listener

Every time I click a song on any album by the band King's Kaleidoscope it only plays one song, the same track starts every time I click play on any song on any album. It's not just my computer and it...

danglosson

Casual Listener

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Spotify payment by phone?

I am trying to pay for premium via Boku for my mobile but when I go to choose a payment option it is not there. It appears on my friends account so why not mine?

Newbie

I am trying to pay for premium via Boku for my mobile but when I go to choose a payment option it is not there.   It appears on my friends account so why not mine?

MattSuda

Spotify Star

242 Views

2 replies

0 likes

  • 242 Views
  • 2 replies
  • 0 likes

Adding family members

I have subscribed to Spotify Family and have included two of my siblings but now want to add another, please could anyone describe how I can do it? Many thanks Dave

Casual Listener

I have subscribed to Spotify Family and have included two of my siblings but now want to add another, please could anyone describe how I can do it? Many thanks Dave

gunturhakim

Newbie

1046 Views

6 replies

0 likes

Account
  • 1046 Views
  • 6 replies
  • 0 likes

Solved!! Facebook account

I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In any event the email address on my Facebook is now in...

Casual Listener

I have just created a premium account on spotify as I was logged in through Facebook. How can I change this so I can create an account only on spotify ? I don't want it to go through Facebook !? In a...

MattSuda

Spotify Star

425 Views

2 replies

0 likes

  • 425 Views
  • 2 replies
  • 0 likes

Solved!! paying premium, but Account Thomas its free since today

Hi,I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on January 30. How can I fix this?thanks

Casual Listener

Hi, I got a premium account for several years and since yesterday everything worked fine. Today my account says I am a free user and asks me to update to premium, although I paid successfully on J...

herrkorn

Casual Listener

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

I'm a premium user but I can't change my country

Hi, I live in Turkey and I want to change my country to USA. I change it from the payment options and it says my country is changed but it's still Turkish. Please help me me!

Casual Listener

Hi, I live in Turkey and I want to change my country to USA. I change it from the payment options and it says my country is changed but it's still Turkish. Please help me me!

MattSuda

Spotify Star

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes