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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75902 Views

28 replies

0 likes

  • 75902 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93285 Views

9 replies

2 likes

Account
Login
  • 93285 Views
  • 9 replies
  • 2 likes

Delete my account please.

I have had my spotify premium for 3 months now.5 days ago my spotify reverted back to free mode even though I paid 9.99$ at the beginning of march.I have tried uninstalling and logging in and out but nothing works. I have signed out of all devices an...

Newbie

I have had my spotify premium for 3 months now. 5 days ago my spotify reverted back to free mode even though I paid 9.99$ at the beginning of march. I have tried uninstalling and logging in and...

Daniel

Community Legend

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Problems upgrading to Premium - PLEASE HELP

Hey everyone - I am having issues upgrading my account to Premium. I am regularly a Premium user, but this month I didn't have enough funds in my bank account to pay for my Premium subscription so my account was taken back to Free. Now that I have th...

Newbie

Hey everyone - I am having issues upgrading my account to Premium. I am regularly a Premium user, but this month I didn't have enough funds in my bank account to pay for my Premium subscription so my...

OviiiOne

Community Legend

321 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 321 Views
  • 1 replies
  • 0 likes

Recovering an old playlist

I'm trying to find a playlist I deleted over a year ago and I can't find it in my recovery playlists. The playlist is called "superhero theme songs" and it would be awesome to recover it somehow. Help?

Casual Listener

I'm trying to find a playlist I deleted over a year ago and I can't find it in my recovery playlists. The playlist is called "superhero theme songs" and it would be awesome to recover it somehow. Hel...

Erkan_Yılmaz

Community Legend

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes

My Premium subscription doesn't work anymore today (fall back to Free)

I have subscribed to Premium back in November 2014. it was working great so far.But today, it is falling back to Free subscription for some reasons... I have disconnected and reconnected but problem remains the same. Below is what I see on my account...

Casual Listener

  I have subscribed to Premium back in November 2014. it was working great so far. But today, it is falling back to Free subscription for some reasons... I have disconnected and reconnected bu...

EricDe

Casual Listener

1179 Views

17 replies

3 likes

Account
Free
Premium
Subscription
  • 1179 Views
  • 17 replies
  • 3 likes

Oops, seems your card or payment provider is having a bad day

I changed my payment methods cause my CC expired and now when I trying to subscribe again to premium I got the mesage "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another pay...

Newbie

I changed my payment methods cause my CC expired and now when I trying to subscribe again to premium I got the mesage  "Oops, seems your card or payment provider is having a bad day. Don't worr...

user-removed

Not applicable

6188 Views

10 replies

1 likes

  • 6188 Views
  • 10 replies
  • 1 likes

Can't Login or Change Password

I had to create a new email address and a new spotify account just to be able to post on here i cannot login or change my password I did not think that i had a spotify account, so i tried to sign up, but i got a message saying that my email address w...

Casual Listener

I had to create a new email address and a new spotify account just to be able to post on here   i cannot login or change my password   I did not think that i had a spotify account, so i...

MattSuda

Spotify Star

445 Views

3 replies

0 likes

Account
Free
Login
  • 445 Views
  • 3 replies
  • 0 likes

Can't go back to free

I'm trying to cancel my premium subscirption because I can't pay for it right now, but since the website says it is under construction/being fixed, I can't get to the page to unsubsribe from premium. Help

Casual Listener

I'm trying to cancel my premium subscirption because I can't pay for it right now, but since the website says it is under construction/being fixed, I can't get to the page to unsubsribe from premium....

MattSuda

Spotify Star

731 Views

6 replies

2 likes

Account
  • 731 Views
  • 6 replies
  • 2 likes

Having Trouble Buying Premium

I've tried several different credit cards and I can't seem to purchase a premium account. It tells me something is wrong with the credit card companies. Its been doing this for days and I've used the cards elsewhere. Has anyone else had this problem?...

Regular

I've tried several different credit cards and I can't seem to purchase a premium account.  It tells me something is wrong with the credit card companies.  Its been doing this for days and I...

chip19

Regular

599 Views

6 replies

0 likes

Subscription
  • 599 Views
  • 6 replies
  • 0 likes

Spotify quit working

I received an ad asking if I wanted to upgrade my free service to a free trial premium for one week. I kept trying to decline but it would not let me -- the message remained on my iPad screen. I could no longer play music. Then I clicked that I agree...

Newbie

I received an ad asking if I wanted to upgrade my free service to a free trial premium for one week. I kept trying to decline but it would not let me -- the message remained on my iPad screen. I coul...

MattSuda

Spotify Star

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

I just linked my free spotify account with psn, signed up for free month of premium but..

I just experianced an ad on the ps4, and my app say's i'm on the free version as does the website.

Casual Listener

I just experianced an ad on the ps4, and my app say's i'm on the free version as does the website.

alucard1348

Casual Listener

298 Views

2 replies

0 likes

Account
Premium
Subscription
  • 298 Views
  • 2 replies
  • 0 likes

Delete account

Hi I'd like to delete this current account as I am using a different one. I'd like to delete this so I can connect the one that I'm currently using to my fb. Thanns

Newbie

Hi I'd like to delete this current account as I am using a different one. I'd like to delete this so I can connect the one that I'm currently using to my fb. Thanns

MattSuda

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Delete account

Hi can you delete my account sam-arsenalboy as i don't want that username thanks

Newbie

Hi can you delete my account sam-arsenalboy as i don't want that username thanks

MattSuda

Spotify Star

233 Views

1 replies

0 likes

Account
  • 233 Views
  • 1 replies
  • 0 likes

I need help!):

Newbie

MattSuda

Spotify Star

418 Views

6 replies

0 likes

  • 418 Views
  • 6 replies
  • 0 likes

Solved!! Trying to buy premium but location issue

Hi I have a quick question. I am currently studying in the UK and I want to buy premium but it's not letting me unless I change my account to Malaysia as I have a Malaysian card. Since I live in UK would there any problems if I change my store just t...

Casual Listener

Hi I have a quick question. I am currently studying in the UK and I want to buy premium but it's not letting me unless I change my account to Malaysia as I have a Malaysian card. Since I live in UK w...

MattSuda

Spotify Star

373 Views

3 replies

0 likes

Account
Premium
Subscription
  • 373 Views
  • 3 replies
  • 0 likes

Moved from Sweden to USA, content disappeared...?

Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?

Casual Listener

Just moved to the US and all of a sudden a lot of music has disappeared, like most of Lars Winnerbäcks albums. Is this due to my move, or is it a temporary thing? What can I do here?

julbingo

Casual Listener

358 Views

3 replies

0 likes

Account
Other
  • 358 Views
  • 3 replies
  • 0 likes

Won't let me upgrade

My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens.

Casual Listener

My credit card expired so I was unable to make my last payment. As such I was degraded to Spotify Free. I want to upgrade back to premium, but whenever I click subscribe nothing happens. 

MattSuda

Spotify Star

784 Views

3 replies

0 likes

Music
  • 784 Views
  • 3 replies
  • 0 likes

Premium to Free

Why is my Premium account still dropped to a Free account. And why is nobody from Spotify sent me a answer on my tweet? Why isn't spotify fix this for everybody?

Regular

Why is my Premium account still dropped to a Free account. And why is nobody from Spotify sent me a answer on my tweet? Why isn't spotify fix this for everybody?

MattSuda

Spotify Star

656 Views

6 replies

1 likes

Account
  • 656 Views
  • 6 replies
  • 1 likes

Solved!! Can't' change password - changed email address

I have changed my email address, but forgot to amend my Spotify account. I can no longer access my old email address. My password doesn't work any more, and any password reset instructions are going to my old email address. I have contacted Spotify s...

Regular

I have changed my email address, but forgot to amend my Spotify account. I can no longer access my old email address.   My password doesn't work any more, and any password reset instructions...

MattSuda

Spotify Star

3007 Views

15 replies

0 likes

  • 3007 Views
  • 15 replies
  • 0 likes

Solved!! Premium acc reduced to free and i don't Know why

I have premium acc and i Pay for it...but since 5 hours i am just free user....why????

Casual Listener

I have premium acc and i Pay for it...but since 5 hours i am just free user....why????

MattSuda

Spotify Star

1234 Views

14 replies

1 likes

  • 1234 Views
  • 14 replies
  • 1 likes

cancelacion de cuenta no cursada

Hola, cancelé mi cuenta en Spotify hace varios meses (por lo menos 5) y veo que aún me están cobrando!!!! TODOS LOS MESES!!!Trato de ingresar a la pagina y no puedo....esto a mi juicio es una estafa!

Newbie

Hola, cancelé mi cuenta en Spotify hace varios meses (por lo menos 5) y veo que aún me están cobrando!!!! TODOS LOS MESES!!! Trato de ingresar a la pagina y no puedo....esto a mi juicio es una estaf...

MattSuda

Spotify Star

338 Views

1 replies

0 likes

Premium
  • 338 Views
  • 1 replies
  • 0 likes