Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 172 Views
  • 0 replies
  • 5 likes
  • Security
  • 172 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434083 Views
  • 967 replies
  • 108 likes
  • Account
  • 434083 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192629 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192629 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105974 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105974 Views
  • 70 replies
  • 11 likes

Broken account

Short version: I want to cancel my Premium subscription but Spotify thinks I don't have a Premium subscription so there's nothing to cancel, even though I just got charged for it. Longer version: On or around January 1, 2015, I took advantage of the ...

  • Newbie
  • Short version: I want to cancel my Premium subscription but Spotify thinks I don't have a Premium subscription so there's nothing to cancel, even though I just got charged for it.   Longer ver...
  • meahtenoha
  • Spotify
  • 493 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 493 Views
  • 2 replies
  • 0 likes

Solved!! Using Spotify Premium in more than one device

Hi everyone,Before suscribing to Spotify Premium as I plan to, I want to make sure that I can use my account in more than one computer/device (not simultaneously as I read) as I want to use it in my personal and work laptops and in my mobile phone.Wi...

  • Casual Listener
  • Hi everyone, Before suscribing to Spotify Premium as I plan to, I want to make sure that I can use my account in more than one computer/device (not simultaneously as I read) as I want to...
  • mic416
  • Casual Listener
  • 490 Views
  • 4 replies
  • 0 likes
  • Premium
  • 490 Views
  • 4 replies
  • 0 likes

My old account won't work since i deleted my Facebook, and i keep being billed

Hello! I deactivated my facebook account and in the proccess lost my spotify account (with premium) and all my playlists. it didnt happen right away, I could sign onto it for about a week, but then it was Free right away. Then all of a sudden I could...

  • Newbie
  • Hello!   I deactivated my facebook account and in the proccess lost my spotify account (with premium) and all my playlists. it didnt happen right away, I could sign onto it for about a week, b...
  • meahtenoha
  • Spotify
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

cant quit my spotify premium

Hi, i tried to quit my spotify premium, but it didnt worked. after ich logged in to my facebook account i've got the message:"Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder besuche unserenHilfebereich" i tried it several times. is the...

  • Newbie
  • Hi,   i tried to quit my spotify premium, but it didnt worked. after ich logged in to my facebook account i've got the message: "Da ist wohl etwas schiefgegangen. Versuche es noch einmal oder...
  • meahtenoha
  • Spotify
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

subscribtion

my subscrition ended yesterday and i though i cancelled, i guess i didn't and wanting to know if i can get a refund??

  • Newbie
  • my subscrition ended yesterday and i though i cancelled, i guess i didn't and wanting to know if i can get a refund??
  • meahtenoha
  • Spotify
  • 190 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Charged for Spotify after Cancelling

I was charged for spotify on March 31st after cancelling my subscription on March 30th.I have attached a screenshot of the cancellation confirmation because I was worried about this happening. I request a refund of this charge on my card.

SpotifyCancel.jpg
  • Casual Listener
  • I was charged for spotify on March 31st after cancelling my subscription on March 30th. I have attached a screenshot of the cancellation confirmation because I was worried about this happening. I re...
  • meahtenoha
  • Spotify
  • 200 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 200 Views
  • 2 replies
  • 0 likes

Renewing my subscription

Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for me? Kind RegardsBjorn

  • Casual Listener
  • Hi, I'm having a problem renewing my subscription to Spotify premium. When I go to subscription and payment and press subscripe nothing happens. What is the problem and can you fix this problem for m...
  • meahtenoha
  • Spotify
  • 492 Views
  • 10 replies
  • 0 likes
  • Subscription
  • 492 Views
  • 10 replies
  • 0 likes

I Can't Connect My Facebook Account On New Created Account For Spotify - 04012015

I have currently have two account. My first account is I used Facebook to Sign Up on Spotify then now I created New User using my personal email. and I can't seems to connect on my Facebook account. Please help me on this. Planning to move my CC info...

  • Casual Listener
  • I have currently have two account. My first account is I used Facebook to Sign Up on Spotify then now I created New User using my personal email. and I can't seems to connect on my Facebook account. ...
  • rodenson
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • Account
  • 276 Views
  • 2 replies
  • 0 likes

Solved!! Import Grooveshark playlists

Is there a possibility to import my playlists from Grooveshark?I don't really want to search and add all the songs again in Spotify. Sbenmey

  • Casual Listener
  • Is there a possibility to import my playlists from Grooveshark? I don't really want to search and add all the songs again in Spotify.   Sbenmey
  • xbob51
  • Casual Listener
  • 52447 Views
  • 11 replies
  • 1 likes
  • 52447 Views
  • 11 replies
  • 1 likes

Not able to cancel Premium

I took an special offer for Premium of 0,99€ for 3 months that came with my new Stereo Receiver Yamaha. I did it with my Facebook account. Now I want to cancel the suscription as I'm not using it so much and it will go to 9€/month. I'm not able to ca...

  • Visitor
  • I took an special offer for Premium of 0,99€ for 3 months that came with my new Stereo Receiver Yamaha. I did it with my Facebook account. Now I want to cancel the suscription as I'm not using it so ...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 4 replies
  • 0 likes
  • Subscription
  • 334 Views
  • 4 replies
  • 0 likes

Unable to change from premium to student

I keep getting this error message:Sorry, you cannot sign up for a student discount while being on Premium. I have premium and I am a student, I am thus trying to get the 50% student discount.

  • Newbie
  • I keep getting this error message: Sorry, you cannot sign up for a student discount while being on Premium.   I have premium and I am a student, I am thus trying to get the 50% student discou...
  • MattSuda
  • Spotify Star
  • 450 Views
  • 3 replies
  • 1 likes
  • Premium
    Subscription
  • 450 Views
  • 3 replies
  • 1 likes

Unlinking my Facebook account.

I am getting rid of Facebook and would like to know how to unlink my spotify from my facebook account. I used my facebook credentials to log in so when I deleted my facebook I couldn't get into my account at all. I have reactivated my facebook so I c...

  • Newbie
  • I am getting rid of Facebook and would like to know how to unlink my spotify from my facebook account. I used my facebook credentials to log in so when I deleted my facebook I couldn't get into my ac...
  • MattSuda
  • Spotify Star
  • 275 Views
  • 2 replies
  • 0 likes
  • Account
  • 275 Views
  • 2 replies
  • 0 likes

Deleted facebook account - can't log in

Hi guys, Yesterday i deleted my facebook account. Before i did this i tried to log into Spotify with my 'normal' login information and this worked with no problems. Now my FB is deleted i can't login in anymore. Can anybody tell me what to do? This w...

  • Casual Listener
  • Hi guys,   Yesterday i deleted my facebook account. Before i did this i tried to log into Spotify with my 'normal' login information and this worked with no problems. Now my FB is de...
  • MattSuda
  • Spotify Star
  • 245 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 245 Views
  • 2 replies
  • 0 likes

Canceling Premium Subscription

I just canceled my premium services, but what a if I am still receiving the services even after the service end date.

  • Casual Listener
  • I just canceled my premium services, but what a if I am still receiving the services even after the service end date.
  • MattSuda
  • Spotify Star
  • 325 Views
  • 4 replies
  • 0 likes
  • Premium
  • 325 Views
  • 4 replies
  • 0 likes

Paying more

I am now paying 129 NOK for my premium, but i used to pay 99 NOK. Others are still paying 99 NOK, so why am i paying 129 NOK?NOK = norwegian kroner

  • Newbie
  • I am now paying 129 NOK for my premium, but i used to pay 99 NOK. Others are still paying 99 NOK, so why am i paying 129 NOK? NOK = norwegian kroner
  • MattSuda
  • Spotify Star
  • 511 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 511 Views
  • 2 replies
  • 0 likes

After upgraded to premium, no free trial?

i just purchased premium today. And i was already charged. I though there was still a free trial?

  • Casual Listener
  • i just purchased premium today. And i was already charged. I though there was still a free trial?
  • MattSuda
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 166 Views
  • 3 replies
  • 0 likes

Solved!! refund my account

I was charged for this month and do not want the service. Please refund my account. I've already canceled my account but it's keeping me on for this month. today is when the monthly service starts, cancel it immediately and refund my account and my w...

  • Newbie
  • I was charged for this month and do not want the service. Please refund my account. I've already canceled my account but it's keeping me on for this month. today is when the monthly service starts, c...
  • meahtenoha
  • Spotify
  • 241 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 241 Views
  • 2 replies
  • 0 likes

Solved!! why cant i cancel my subscription?

when i go the the subscription page and look at my current subscription all it says is the date it will next chatge me and update display. Nowhere does it give me a option to cancel. I have followed peoples guides and the screen that they are seeing ...

  • Casual Listener
  • when i go the the subscription page and look at my current subscription all it says is the date it will next chatge me and update display.  Nowhere does it give me a option to cancel.  I ha...
  • MattSuda
  • Spotify Star
  • 558 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 558 Views
  • 5 replies
  • 0 likes

Charged after Cancellation

I cancelled my subscription and was charged after I had cancelled it. I had charged me 9.99 after I had cancelled my subscription. Is there some type of reimbursement or credit I will be given?

  • Visitor
  • I cancelled my subscription and was charged after I had cancelled it. I had charged me 9.99 after I had cancelled my subscription. Is there some type of reimbursement or credit I will be given?
  • mendomaid
  • Roadie
  • 223 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 223 Views
  • 2 replies
  • 0 likes

PLAYLISTS AND FOLLOWERS GONE

Hey! I saw that my spotify activity appeared on my facebook so I went in on Facebook's settings and disconnected spotify from the Facebook. When I logged into Spotify again ALL of my playlists was gone and my followers and those I followed has disapp...

  • Newbie
  • Hey! I saw that my spotify activity appeared on my facebook so I went in on Facebook's settings and disconnected spotify from the Facebook. When I logged into Spotify again ALL of my playlists w...
  • MattSuda
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes