Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 6661 Views
  • 1 replies
  • 9 likes
  • Security
  • 6661 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 473161 Views
  • 978 replies
  • 111 likes
  • Account
  • 473161 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1207751 Views
  • 119 replies
  • 117 likes
  • Account
  • 1207751 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118947 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118947 Views
  • 72 replies
  • 12 likes

Solved!! Canceling Spotify

I'm sure this is somewhere else but I can't find it. I have a student discount. I'm trying to save money this month, so I want to cancel my Spotify. Will everything come back up the same if I do that? Will I lose the discount when I sign back up agai...

  • Newbie
  • I'm sure this is somewhere else but I can't find it. I have a student discount. I'm trying to save money this month, so I want to cancel my Spotify. Will everything come back up the same if I do that...
  • MattSuda
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 0 likes

No funciona mi cuenta Premiun

Hola, desde ayer no funciona mi cuenta Premium, me aparece como Free, y no me deja contratar la Premium de nuevo

  • Visitor
  • Hola, desde ayer no funciona mi cuenta Premium, me aparece como Free, y no me deja contratar la Premium de nuevo
  • MattSuda
  • Spotify Star
  • 299 Views
  • 4 replies
  • 0 likes
  • Premium
  • 299 Views
  • 4 replies
  • 0 likes

spotify error

Why is it that my account is telling me to register to a premium member when I'm already a premium member? Now i have limited access to songs. I even tried deleting songs from my account but when i log back in the songs are still there. I even tried ...

  • Casual Listener
  • Why is it that my account is telling me to register to a premium member when I'm already a premium member? Now i have limited access to songs. I even tried deleting songs from my account but when i l...
  • MattSuda
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • Account
  • 169 Views
  • 3 replies
  • 0 likes

Changing email and disconnect from facebook

Hey! I've got a huge problem with spotify and facebook right now. For some reason I got three different accounts right now. 1: My original account where all my playlists are at. Free verision. 2: My dad's account which I've used to connect with faceb...

  • Newbie
  • Hey!   I've got a huge problem with spotify and facebook right now. For some reason I got three different accounts right now.   1: My original account where all my playlists are at....
  • MattSuda
  • Spotify Star
  • 581 Views
  • 8 replies
  • 0 likes
  • 581 Views
  • 8 replies
  • 0 likes

Solved!! Android app not recognizing that I have premium

I have checked my subscription status which has a tick next to spotify premium telling me my subscription will expire at the end of the month (when as always it will presumably charge me and roll over).However in the spotify app on android, it is not...

  • Regular
  • I have checked my subscription status which has a tick next to spotify premium telling me my subscription will expire at the end of the month (when as always it will presumably charge me and roll ove...
  • MattSuda
  • Spotify Star
  • 1117 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1117 Views
  • 3 replies
  • 0 likes

Solved!! I have a typo in my username...

I've typed my username with a typo and started preemium trial already. Can I change my username?

  • Casual Listener
  • I've typed my username with a typo and started preemium trial already. Can I change my username?
  • MattSuda
  • Spotify Star
  • 487 Views
  • 3 replies
  • 0 likes
  • Account
  • 487 Views
  • 3 replies
  • 0 likes

Still premium after cancelation

Can anyone please explain this? My premium subscription has ended on the 26 of March and i have received the email saying that they couldn't renew and therefore i canceled it but i am still premium, will they charge me anything?

  • Newbie
  • Can anyone please explain this?       My premium subscription has ended on the 26 of March and i have received the email saying that they couldn't renew and therefore i ca...
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 172 Views
  • 1 replies
  • 0 likes

change of payment details

I followed the instructions to change my payment details as I have a new credit card. It directs me to a subscribe button which does not work. How can I change my details and renew my subscribtion or how can I talk (phone) someone about this.

  • Newbie
  • I followed the instructions to change my payment details as I have a new credit card.  It directs me to a subscribe button which does not work. How can I change my details and renew my subscribt...
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 130 Views
  • 1 replies
  • 0 likes

Changing account information so I can get [student] premium... so frustrating

I really feel dumb right now because I can't find the solution to this... I tried to take the "lazy way" of registering for Spotify with my Facebook account. Turns out I cannot upgrade this account to the Student Premuim? I would now like to upgrade ...

  • Casual Listener
  • I really feel dumb right now because I can't find the solution to this... I tried to take the "lazy way" of registering for Spotify with my Facebook account. Turns out I cannot upgrade this account t...
  • LexHua
  • Casual Listener
  • 284 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 284 Views
  • 4 replies
  • 0 likes

Solved!! Family account bug? Spotify Family seems to be FREE account

I made a Family account, but the WEB player and the Spotify Progarm (on WIN 7) recognizes me as FREE account user Please solve it, if possible. Best regards:Zoltán

  • Newbie
  • I made a Family account, but the WEB player and the Spotify Progarm (on WIN 7) recognizes me as FREE account user   Please solve it, if possible.   Best regards: Zoltán
  • MattSuda
  • Spotify Star
  • 694 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 694 Views
  • 1 replies
  • 0 likes

Changing from Premium to Unlimited Service....

First off I would like to state that the Spotify powers that be should never phase out Unlimited service. Also, can you make it easier to switch from one tier to another... these two levels of subscriptions are an important feature for me and many us...

  • Music Fan
  • First off I would like to state that the Spotify powers that be should never phase out Unlimited service.   Also, can you make it easier to switch from one tier to another... these two level...
  • aminkae
  • Newbie
  • 2162 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
    Unlimited
  • 2162 Views
  • 5 replies
  • 0 likes

Paid for the next month, but Premium subscription ends today.

Hi, I signed up 3 months ago under the €9,99 for 3 months deal. However, I thought I had ended my subscription this month, but it turns out Paypal has already automatically paid for the next month. So I tried to cancel it again, but now it says my su...

  • Casual Listener
  • Hi,   I signed up 3 months ago under the €9,99 for 3 months deal. However, I thought I had ended my subscription this month, but it turns out Paypal has already automatically paid for the...
  • MichaelW
  • Community Legend
  • 266 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 266 Views
  • 2 replies
  • 0 likes

"Sorry, you cannot sign up for a student discount while being on Premium."

"Sorry, you cannot sign up for a student discount while being on Premium." I just found out I can apply for a student discount and would like to do that but I already had Premium and it won't let me do so. I linked and attached proof of my problem I ...

  • Newbie
  • "Sorry, you cannot sign up for a student discount while being on Premium." I just found out I can apply for a student discount and would like to do that but I already had Premium and it won't let me ...
  • DasPeter
  • Community Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 749 Views
  • 1 replies
  • 0 likes

subscription option does not work

Hi,I have received a notification warning me about the expiration of my Premium account but when I click on subscribe button nothing seems to happen. I have tried with another explorer in order to make myself sure about not having any computer bugs. ...

error.bmp
  • Casual Listener
  • Hi, I have received a notification warning me about the expiration of my Premium account but when I click on subscribe button nothing seems to happen. I have tried with another explorer in orde...
  • rebe_81
  • Casual Listener
  • 563 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 563 Views
  • 4 replies
  • 0 likes

Solved!! Premium not activating

Recently I purchased premium access. I submitted the subscription..but it didnt activate on either of my devices (Computer or Phone) If I open spotify on my google chrome browser it seems to work fine. I believe I tried all the obvious solutions such...

  • Casual Listener
  • Recently I purchased premium access. I submitted the subscription..but it didnt activate on either of my devices (Computer or Phone) If I open spotify on my google chrome browser it seems to work fin...
  • evaaurelie
  • Casual Listener
  • 1310 Views
  • 16 replies
  • 0 likes
  • Premium
  • 1310 Views
  • 16 replies
  • 0 likes

present card pin not working

A Pressbyrån giftcard 300 krthe pin is not accepted by spotify.I bought this card a month Ago.How can I get my money back?alternatively how can I activate it.

  • Newbie
  • A Pressbyrån giftcard 300 kr the pin is not accepted by spotify. I bought this card a month Ago. How can I get my money back? alternatively how can I activate it.
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Premium
  • 176 Views
  • 1 replies
  • 0 likes

Solved!! Spotify 12 months advance payment

Hello I have a spotify Premium account here in the philippines and was wondering if theres anyways to pay 12 months in advance or more?

  • Casual Listener
  • Hello I have a spotify Premium account here in the philippines and was wondering if theres anyways to pay 12 months in advance or more?
  • neiltheworld
  • Regular
  • 813 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 813 Views
  • 3 replies
  • 0 likes

Anyone from Philippines? Just a question with regards to purchasing Premium. :)

Hi! I'm from PH and I just need help with regards to purchasign Premium? What is/are the methods that you guys used on purchasing premium? Badly need help thank you!

  • Newbie
  • Hi! I'm from PH and I just need help with regards to purchasign Premium? What is/are the methods that you guys used on purchasing premium? Badly need help thank you! 
  • neiltheworld
  • Regular
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Spotify premium

How do I remove the Spotify Premium

  • Newbie
  • How do I remove the Spotify Premium 😄 😄
  • MattSuda
  • Spotify Star
  • 8077 Views
  • 16 replies
  • 0 likes
  • 8077 Views
  • 16 replies
  • 0 likes