Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

88504 Views

9 replies

2 likes

Account
Login
  • 88504 Views
  • 9 replies
  • 2 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

757315 Views

18 replies

29 likes

  • 757315 Views
  • 18 replies
  • 29 likes

Solved!! HELP - my facebook account connects to a different account

Hey guys, Basically ive had spotify with you guys for quite a few years now, i let my friend a few months back go on my spotify on his device to listen to music, he ended up getting an account and a premium subscription. now everytime i login to spot...

Casual Listener

Hey guys, Basically ive had spotify with you guys for quite a few years now, i let my friend a few months back go on my spotify on his device to listen to music, he ended up getting an account and ...

chtaylor09

Casual Listener

387 Views

2 replies

0 likes

Account
  • 387 Views
  • 2 replies
  • 0 likes

3 months of premium 99p offer not working - ends tomorrow!

I tried to subscribe to the 3 months for 99p offer i received by email, but when completing the form and filling in my details, its only given me a week subscription. Can you help as the offer expires tomorrow

Newbie

I tried to subscribe to the 3 months for 99p offer i received by email, but when completing the form and filling in my details, its only given me a week subscription. Can you help as the offer expire...

MichaelW

Community Legend

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Student discount

Everytime I click on get premium student discount it takes me to profile page, it does something different from the help section. It's not asking me college or anything. It just takes me to the page where it says profile, edit payment info, blah blah...

Newbie

Everytime I click on get premium student discount it takes me to profile page, it does something different from the help section. It's not asking me college or anything. It just takes me to the page ...

OviiiOne

Community Legend

246 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Spotify Premium Student Discount

Hello, When trying to upgrade to Premium with the student discount it allows me to go through all the steps, but after the last step it shoots me back to the college verification step and makes me start over. Is this an error, or is it not registerin...

Newbie

Hello,   When trying to upgrade to Premium with the student discount it allows me to go through all the steps, but after the last step it shoots me back to the college verification step and ...

OviiiOne

Community Legend

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

No puedo cambiar mi método de pago

No he podido ACTUALIZAR o CAMBIAR mi método de pago. Debo cambiar el número de tarjeta, porque la antigua ya expiró. Pero sólo que me da la página en blanco, con mi tarjeta antigua, y sin ninguna opción. Y cuando voy a obtener el premium, sólo trata ...

Newbie

  No he podido ACTUALIZAR o CAMBIAR mi método de pago.  Debo cambiar el número de tarjeta, porque la antigua ya expiró.    Pero sólo que me da la página en blanco, co...

MikeDiaz

Newbie

1972 Views

2 replies

1 likes

Account
Premium
Subscription
  • 1972 Views
  • 2 replies
  • 1 likes

Can not purchase premium?

Only get's the error: Hoppsan! Det verkar som att din betaltjänst har en dålig dag. Oroa dig inte, inga pengar har dragits. Försök igen med ett annat betalningssätt. "It's seems as if your paymentservice has a bad day. Don't worry, no money was drawn...

Gig Goer

Only get's the error:  Hoppsan! Det verkar som att din betaltjänst har en dålig dag. Oroa dig inte, inga pengar har dragits. Försök igen med ett annat betalningssätt. "It's seems as if y...

MattSuda

Spotify Star

1283 Views

1 replies

0 likes

Premium
  • 1283 Views
  • 1 replies
  • 0 likes

Solved!! Want to use spotify for commercial purpose

Hi I want to use spotify featuers in my ios application. I want these feature for perimium users? How can I get written approval from spotify ?

Newbie

Hi I want to use spotify featuers in my ios application. I want these feature for perimium users? How can I get written approval from spotify ?

MattSuda

Spotify Star

616 Views

1 replies

0 likes

Account
Free
Other
Premium
Security
Subscription
  • 616 Views
  • 1 replies
  • 0 likes

Cancel premium account

Hi, I want to cancel my premium account but i can't do it on the website. Please do smoething

Newbie

Hi,   I want to cancel my premium account but i can't do it on the website.   Please do smoething

MattSuda

Spotify Star

312 Views

1 replies

0 likes

Account
Premium
  • 312 Views
  • 1 replies
  • 0 likes

Spotify keeps reactivating my old facebook account!!!!!!!

Hi, I created my spotify account by email address which is also the same email I used to create a old facebook acount which has been desactivated for a long time. I don't know how you set up your logging system but this doesn't make any sense... Just...

Newbie

Hi,   I created my spotify account by email address which is also the same email I used to create a old facebook acount which has been desactivated for a long time.   I don't know&n...

MattSuda

Spotify Star

517 Views

1 replies

0 likes

Login
  • 517 Views
  • 1 replies
  • 0 likes

I have stop using the service

Hi my Name is Nikos I have stopped using Spotify but I just saw my bank account that i am charge about it I have checked my DD and nothing is there so would you please let me know how can I stop paying for it completely and if I can get my money back...

Casual Listener

Hi my Name is Nikos I have stopped using Spotify but I just saw my bank account that i am charge about it I have checked my DD and nothing is there so would you please let me know how can I stop payi...

MattSuda

Spotify Star

338 Views

4 replies

0 likes

Subscription
  • 338 Views
  • 4 replies
  • 0 likes

Solved!! Change Country Settings

Hey everybody I missed the time slot when I could change my country. Now I can log in anymore, but I'm offline and cannot open my profile to change my current country. Can you help me? Kind regards!

Newbie

Hey everybody I missed the time slot when I could change my country. Now I can log in anymore, but I'm offline and cannot open my profile to change my current country. Can you help me? Kind reg...

MattSuda

Spotify Star

412 Views

1 replies

0 likes

Login
  • 412 Views
  • 1 replies
  • 0 likes

All Music and Playlist disappeared after reinstalling Android app following SD card failure

Hi, I use Spotify mainly on my mobile. It was using my external SD card to save music. However, a few days ago my SD card stopped working so Spotiy refused to launch. I finally ended up uninstalling and re-installing Spotify to get it working. When I...

Casual Listener

Hi,   I use Spotify mainly on my mobile. It was using my external SD card to save music. However, a few days ago my SD card stopped working so Spotiy refused to launch. I finally ended up un...

havnek

Casual Listener

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes

Android device wont recognize premium subscription

Hi I've upgraded to spotify for 3 months for £9.99. I have an HTC One and the Android app will not recognise my premium account and only offers me the features of a free account. I've followed the guides to remedy this and none of them work. I have a...

Visitor

Hi I've upgraded to spotify for 3 months for £9.99. I have an HTC One and the Android app will not recognise my premium account and only offers me the features of a free account. I've followed th...

martinmcglynn53

Newbie

364 Views

4 replies

0 likes

Account
Premium
  • 364 Views
  • 4 replies
  • 0 likes

Premium scam?

I recently received an email from Spotify which offered me 3 months Premium subscription for £9.99 but when I clicked on the link it just took me to the Spotify site and when I signed up for Premium there was nothing about this offer and I have just ...

Casual Listener

I recently received an email from Spotify which offered me 3 months Premium subscription for £9.99 but when I clicked on the link it just took me to the Spotify site and when I signed up for Premium ...

dianapell-gb

Newbie

1096 Views

2 replies

0 likes

  • 1096 Views
  • 2 replies
  • 0 likes

Feeling lost cause of the spotify service.

So since two days I cant get on my account anymore. I accidently deleted the app from my facebook page and then logging in became an issue. It would say I already had an account like I was trying to create one on my phone and on my pc it gives connec...

Regular

So since two days I cant get on my account anymore. I accidently deleted the app from my facebook page and then logging in became an issue. It would say I already had an account like I was trying to ...

xSyoss

Regular

1270 Views

13 replies

0 likes

  • 1270 Views
  • 13 replies
  • 0 likes

Solved!! I had 3 months Premium trial for 0,99€ but...

I've been using and paying Spotify unlimited for long time, 'til I recieved an email saying that I could try Spotify Premium for 0,99€/a month but after the 1st month (just right now) they charged me 9,99€. Why? It's not fair and I feel kinda ripped ...

Casual Listener

I've been using and paying Spotify unlimited for long time, 'til I recieved an email saying that I could try Spotify Premium for 0,99€/a month but after the 1st month (just right now) they charged me...

2Mike

Casual Listener

964 Views

4 replies

0 likes

  • 964 Views
  • 4 replies
  • 0 likes

Cannot Get Access To A Premium Account

I recently purchased a Spotify Premium Account but cannot gain access it. If I connect with the username it willl say that "The User Name or Password is incorrect", I know that both of these are correct because Spotify has sent me an online recipt to...

Newbie

I recently purchased a Spotify Premium Account but cannot gain access it. If I connect with the username it willl say that "The User Name or Password is incorrect", I know that both of these are corr...

MattSuda

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling Spotify 30 day trial

Hi, So if I sign up for the 30 day Spotify Premium trial and enter my credit card info, will I be able to cancel before the 30 day trial is up? Like if I press "cancel trial" will it cancel my trial RIGHT AWAY? I don't want to have to wait a day or t...

Casual Listener

Hi,   So if I sign up for the 30 day Spotify Premium trial and enter my credit card info, will I be able to cancel before the 30 day trial is up? Like if I press "cancel trial" will it cance...

philtian1423

Newbie

1441 Views

11 replies

0 likes

Premium
  • 1441 Views
  • 11 replies
  • 0 likes

cannot connect my spotify account with facebook

hi there! I tried connecting my spotify account, with my facebook account, however it was impossible to do so! Both my accounts even have the same email. Every time i choose from FILE -> CONNECT WITH FACEBOOK, my browser turns on an there is just OK ...

Visitor

hi there! I tried connecting my spotify account, with my facebook account, however it was impossible to do so! Both my accounts even have the same email. Every time i choose from FILE -> CONNECT W...

MattSuda

Spotify Star

188 Views

1 replies

0 likes

  • 188 Views
  • 1 replies
  • 0 likes

Solved!! Cannot Cancel Premium Service

Hello. I logged in today to cancel my unused premium service, went to the subscriptions area, and there were no options available to cancel. No links. No nothing. It just said that I had to cancel by the 29th or it will rebill. Maybe I am missing som...

Newbie

Hello.  I logged in today to cancel my unused premium service, went to the subscriptions area, and there were no options available to cancel.  No links.  No nothing.  It just said...

MattSuda

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes