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Please see below the current ongoing issues which are under investigation.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8667 Views
  • 1 replies
  • 9 likes
  • Security
  • 8667 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477494 Views
  • 979 replies
  • 111 likes
  • Account
  • 477494 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209701 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209701 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119759 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119759 Views
  • 72 replies
  • 12 likes

Student premium not working

I have had the student premium for a couple of months now and it has suddenly gone back to a free account for no apparent reason. Have tried to get it again but not working and I really don't know why. If anyone could help me I would be very grateful...

  • Casual Listener
  • I have had the student premium for a couple of months now and it has suddenly gone back to a free account for no apparent reason. Have tried to get it again but not working and I really don't know wh...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
  • 221 Views
  • 4 replies
  • 0 likes

Offline Sync date

Spotify is living in the future? Latest offline sync times indicates this..

  • Regular
  • Spotify is living in the future? Latest offline sync times indicates this.. 🙂      
  • MattSuda
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 122 Views
  • 1 replies
  • 0 likes

moving to another country

I have recently moved in from the US to Germany. When I try to log in a message pops up saying that I am trying to log in from another country. I checked the FAQ and I am supposed to change my country in my personal details but if they don't let me s...

  • Newbie
  • I have recently moved in from the US to Germany. When I try to log in a message pops up saying that I am trying to log in from another country. I checked the FAQ and I am supposed to change my countr...
  • MattSuda
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 162 Views
  • 1 replies
  • 0 likes

Change Country

Hello,I must change the Country for spotify. Before now I was in Italy and UK without problems but now I can't use it in Belgium. If I go to the website it's not editable. Could you help me?I don't want to change the card for the payment. Regards,Tha...

  • Casual Listener
  • Hello, I must change the Country for spotify. Before now I was in Italy and UK without problems but now I can't use it in Belgium. If I go to the website it's not editable.   Could you help m...
  • MattSuda
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • Account
  • 246 Views
  • 3 replies
  • 0 likes

Cannot change my country

I can't change my country.I used to live in the UK, now I live in the US and if I try to go to my account page my country says "United Kingdom" and is grayed out and there is no way to change it.I tried from mobile and from desktop.Don't know what to...

  • Casual Listener
  • I can't change my country. I used to live in the UK, now I live in the US and if I try to go to my account page my country says "United Kingdom" and is grayed out and there is no way to change it. ...
  • MattSuda
  • Spotify Star
  • 254 Views
  • 2 replies
  • 0 likes
  • Account
    Free
  • 254 Views
  • 2 replies
  • 0 likes

Facebook name change and i cant log in to my "old" account

Hello, i have a problem, i used spotify with facebook and created a playlist witch many people are subscibed to. My name on facebook got changed a bit (my middle name was added in) then when i log into spotify it says the new name, not the old one, a...

  • Newbie
  • Hello, i have a problem, i used spotify with facebook and created a playlist witch many people are subscibed to. My name on facebook got changed a bit (my middle name was added in) then when i log in...
  • MattSuda
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 148 Views
  • 1 replies
  • 0 likes

Code invalid?

I recently acquired a spotify gift card through vodafones cherry points and whenever I try and redeem it it says it's not a valid spotify premium code, the code I entered is correct and all cases are correct I had a look at the forums and none had an...

  • Casual Listener
  • I recently acquired a spotify gift card through vodafones cherry points and whenever I try and redeem it it says it's not a valid spotify premium code, the code I entered is correct and all cases are...
  • meahtenoha
  • Spotify
  • 279 Views
  • 5 replies
  • 0 likes
  • 279 Views
  • 5 replies
  • 0 likes

premium

It won't let me login for my premium acct. I don't have Facebook acct anymore to login with

  • Newbie
  • It won't let me login for my premium acct. I don't have Facebook acct anymore to login with
  • MattSuda
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium
  • 171 Views
  • 1 replies
  • 0 likes

Lost playlists and double account...

Hi there... I am a premium Spotify user. Well, i was until this morning. I logged in to my spotify account and all of my playlists were gone. And there was 3-4 new playlist subscriptions that i do not know anything about. And also, my account downgra...

  • Visitor
  • Hi there...   I am a premium Spotify user. Well, i was until this morning.   I logged in to my spotify account and all of my playlists were gone. And there was 3-4 new playlist subscrip...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 1 likes
  • Account
  • 206 Views
  • 1 replies
  • 1 likes

Solved!! Spotiyf Premium Student Discount After Free Premium

Hey, I'm a german student and I would love to try the free spotify premium version for 1 month. After that month I have to pay 9.99€my question here is: after that month has passed, can I upgrade my account to the student version?

  • Newbie
  • Hey, I'm a german student and I would love to try the free spotify premium version for 1 month. After that month I have to pay 9.99€ my question here is: after that month has passed, can I upgr...
  • MattSuda
  • Spotify Star
  • 772 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 772 Views
  • 1 replies
  • 0 likes

Geldabzug trotz Kündigung

Guten Tag, mir wurden eben 9,99€ abgebucht, obwohl ich mein Abo damals zu Silvester direkt gekündigt habe. Ich habe es damals auch für drei andere gemacht. Dort habe ich gesehen, dass es sich umgestellt hat, also nicht mehr das Auslaufen des Abos ang...

  • Newbie
  • Guten Tag,   mir wurden eben 9,99€ abgebucht, obwohl ich mein Abo damals zu Silvester direkt gekündigt habe. Ich habe es damals auch für drei andere gemacht. Dort habe ich gesehen, dass es sic...
  • MattSuda
  • Spotify Star
  • 667 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 667 Views
  • 1 replies
  • 0 likes

Solved!! Change premium to family account

Hi I have just signed up to a 30 day free premium trial but would like to change it to a faily account and invite my family members. Am I able to do this and still keep my 30 day free trial? I have looked through my account and the website but cant f...

  • Visitor
  • Hi   I have just signed up to a 30 day free premium trial but would like to change it to a faily account and invite my family members.  Am I able to do this and still keep my 30 day ...
  • MattSuda
  • Spotify Star
  • 967 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 967 Views
  • 1 replies
  • 0 likes

Was auto billed after cancelling premium over 3 months ago

I was still billed for spotify after i was expecting it to run out yesterday. I had sotify during the new years eve promotion for 1$ for 3 months and I cancelled the subscription back then and another time about a week ago. Is it possible to get a re...

  • Newbie
  •  I was still billed for spotify after i was expecting it to run out yesterday. I had sotify during the new years eve promotion for 1$ for 3 months and I cancelled the subscription back then and ...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

email change

im trying to change my email. when i go to my account overview it says it can be changed on facebook. i have done this, but it is still showing my old email on my spotify account overview. any ideas ?

  • Newbie
  • im trying to change my email. when i go to my account overview it says it can be changed on facebook. i have done this, but it is still showing my old email on my spotify account overview. any ideas ?
  • MattSuda
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 117 Views
  • 1 replies
  • 0 likes

3 months for 99p, billed two months into it?

Hey guys, so I purchased 3 months of spotify premium for 99p back in late January and I've just noticed a bill for £12.99 two months into it. Can anyone tell me what that's about and how I can get my money back? Thanks!

  • Newbie
  • Hey guys, so I purchased 3 months of spotify premium for 99p back in late January and I've just noticed a bill for £12.99 two months into it.   Can anyone tell me what that's about a...
  • MattSuda
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 152 Views
  • 1 replies
  • 0 likes

switching mobile operator

Hi, my Premium subscription was included in my plan with my previous mobile operator (Orange CH).I switched mobile operator and would like to go back to Paypal to pay my Premium subscription.In my profile page, it is mentioned that is not possible to...

  • Newbie
  • Hi,   my Premium subscription was included in my plan with my previous mobile operator (Orange CH). I switched mobile operator and would like to go back to Paypal to pay my Premium subscripti...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 206 Views
  • 1 replies
  • 0 likes

Customer Serivce and Feature List

Check this out. I can sign up for Amazon Prime for $20 less per year than I'd pay with you. Plus I get video service. Plus I get "free" shipping. AND I get a customer service I can email, chat or call. If I want to pay the extra $20 per year then I c...

  • Newbie
  • Check this out.  I can sign up for Amazon Prime for $20 less per year than I'd pay with you.  Plus I get video service.  Plus I get "free" shipping.  AND I get a customer service ...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Other
  • 226 Views
  • 1 replies
  • 0 likes

Update as student

hi I've been trying to update my spotify premium to the student premium but it's not letting me at all. I've been trying for a week.

  • Newbie
  • hi I've been trying to update my spotify premium to the student premium but it's not letting me at all. I've been trying for a week.
  • MattSuda
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! premium help

Hello, I purchased premium about 3 months ago and i dont know when it ends is there any way that i can check how long my subscription has before it ends

  • Newbie
  • Hello, I purchased premium about 3 months ago and i dont know when it ends is there any way that i can check how long my subscription has before it ends
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium
  • 172 Views
  • 1 replies
  • 0 likes

Commercial/Business

Does Spotify have a commerical/business account?If so, does the rate remain the same?

  • Newbie
  • Does Spotify have a commerical/business account? If so, does the rate remain the same?
  • Jordi
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 225 Views
  • 1 replies
  • 0 likes