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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8486 Views
  • 1 replies
  • 9 likes
  • Security
  • 8486 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 475770 Views
  • 978 replies
  • 111 likes
  • Account
  • 475770 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208077 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208077 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119248 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119248 Views
  • 72 replies
  • 12 likes

Cancel suscription

Hello, i cancel my suscription 2 day ago and apparently it did not register it because i received an email today that they have charged me 10 pounds for the next month, i want to quit spotify and get a refund for that money, i am moving out of the co...

  • Casual Listener
  • Hello, i cancel my suscription 2 day ago and apparently it did not register it because i received an email today that they have charged me 10 pounds for the next month, i want to quit spotify and get...
  • MattSuda
  • Spotify Star
  • 306 Views
  • 2 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 306 Views
  • 2 replies
  • 1 likes

multiple problems - app and subscription

My account got charged for the first month when it's supposed to be free < first problem I have the receipt as proof, and second on the app I have an iPhone so it's iOS mobile app, it says I'm free

  • Casual Listener
  • My account got charged for the first month when it's supposed to be free < first problem I have the receipt as proof, and second on the app I have an iPhone so it's iOS mobile app, it says I'm free
  • MattSuda
  • Spotify Star
  • 143 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 143 Views
  • 2 replies
  • 0 likes

lost al l music or wrong account login

Account # 1211261697All my saved music and playlists are goneWant to upgrade but gotta figure this out first!Please Help

  • Casual Listener
  • Account # 1211261697 All my saved music and playlists are gone Want to upgrade but gotta figure this out first! Please Help
  • MattSuda
  • Spotify Star
  • 158 Views
  • 2 replies
  • 0 likes
  • Account
  • 158 Views
  • 2 replies
  • 0 likes

My account has been hacked

My account has been hacked and is being played through un recognised devices. All account details changed and I cant seem to resolve as passwords have been changed as well as e-mails etc.

  • Casual Listener
  • My account has been hacked and is being played through un recognised devices. All account details changed and I cant seem to resolve as passwords have been changed as well as e-mails etc. 
  • MattSuda
  • Spotify Star
  • 219 Views
  • 3 replies
  • 0 likes
  • Security
  • 219 Views
  • 3 replies
  • 0 likes

Unable to Login In Office Through Facebook

Hi My account was set up through Facebook. So when I'm in the office, I'm unable to login using Facebook due to security measure by my company's IT infastructure. Is there any alternative method that I can login with? Cheers!Royston

  • Visitor
  • Hi   My account was set up through Facebook. So when I'm in the office, I'm unable to login using Facebook due to security measure by my company's IT infastructure. Is there any alternative me...
  • MattSuda
  • Spotify Star
  • 249 Views
  • 3 replies
  • 0 likes
  • Login
  • 249 Views
  • 3 replies
  • 0 likes

Saved music and saved music available offline disappear every time

Hi everybody, I have a premium account and since two months when I save an artist or an album in order to have it in "My Music", that artist or album disappear after I switch off/on my spotify app. I have the same problem for saved music available of...

  • Newbie
  • Hi everybody,   I have a premium account and since two months when I save an artist or an album in order to have it in "My Music", that artist or album disappear after I switch off/on my ...
  • MattSuda
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Unlimited
  • 282 Views
  • 1 replies
  • 0 likes

my account didn't cancel and I was charged!!

I canceled my Spotify account on the 19th or march before I was supposed to be charged $10 on the 23rd. I got a cancelation conformation and everything on my browser. However on the 20th I was charged and my account is still on premium. I would like ...

  • Casual Listener
  • I canceled my Spotify account on the 19th or march before I was supposed to be charged $10 on the 23rd. I got a cancelation conformation and everything on my browser. However on the 20th I was charge...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 212 Views
  • 2 replies
  • 0 likes

Solved!! Deleting account

hi my husband and I have account through our facebook now he wants to take facebook out of the account and use his email instead of facebook. Because he has one to many songs saved and doesn't want to go through the hassle of starting over what shoul...

  • Newbie
  • hi my husband and I have account through our facebook now he wants to take facebook out of the account and use his email instead of facebook. Because he has one to many songs saved and doesn't want t...
  • MattSuda
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Urgent - song added to my profile as new relaese - not me!

**URGENT - Please help me - problem with my music page** My name is Andrew Foster and this is my Spotify URL https://play.spotify.com/artist/4PYrTKYK4fP977bNXF57pO I have received messages from followers of music as they have had a new release notifi...

  • Newbie
  •   **URGENT - Please help me - problem with my music page**   My name is Andrew Foster and this is my Spotify URL https://play.spotify.com/artist/4PYrTKYK4fP977bNXF57pO   I ha...
  • MattSuda
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Other
  • 249 Views
  • 1 replies
  • 0 likes

Incorrect charge

I canceled my free three month premium subscription last night on the 19th and it didn't expire until the 20th and I'm still being charged 9.99. How do I go about getting this fixed

  • Casual Listener
  • I canceled my free three month premium subscription last night on the 19th and it didn't expire until the 20th and I'm still being charged 9.99. How do I go about getting this fixed
  • evcalibur
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Solved!! i want back my account free

hi, im been using free spoty then i change for year more or less of premium and now i want to come back to free spoty. is it possible??

  • Newbie
  • hi, im been using free spoty then i change for year more or less of premium and now i want to come back to free spoty. is it possible??    
  • MattSuda
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Two Spotify Premium + two kids into Spotify Family...?

Dear Spotify! My husband and I try right now to convert our two different Spotify Premium subscriptions into one Spotify Family with 4 subscribers (mum, dad and two kids). My husband did this change from his account. So he's safe. Also the kids are s...

  • Visitor
  • Dear Spotify!   My husband and I try right now to convert our two different Spotify Premium subscriptions into one Spotify Family with 4 subscribers (mum, dad and two kids). My husband did thi...
  • MattSuda
  • Spotify Star
  • 423 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 423 Views
  • 3 replies
  • 0 likes

My spotify premium isn't working

Sa I've had premium for a couple of months now, but today it suddenly said that I was not premium user. I have paied and everything should be normal but it just doesn't work. I tried to sign out and in. And I tried to uninstall the app and than insta...

  • Newbie
  • Sa I've had premium for a couple of months now, but today it suddenly said that I was not premium user. I have paied and everything should be normal but it just doesn't work. I tried to sign out and ...
  • MattSuda
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Can't login on iPad Air 2 through Facebook

I am a premium subscriber and login through my Facebook account. I have a recently purchased iPad Air 2 and when I try to login to Spotify I get the following message: Login failedError: com.facebook.sdk, 5 I am able to login to my Facebook account. ...

  • Newbie
  • I am a premium subscriber and login through my Facebook account. I have a recently purchased iPad Air 2 and when I try to login to Spotify I get the following message:   Login failed Error: c...
  • MattSuda
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Login
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! Urgent!! disable account!!!!!

I created a premium account with a temporary email. I can not remember the password to disable the account, and when I try to reset it I do not receive any email.

  • Newbie
  • I created a premium account with a temporary email. I can not remember the password to disable the account, and when I try to reset it I do not receive any email.
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 211 Views
  • 1 replies
  • 0 likes

On regular subscription when I am a student, got charged yesterday

After my free trial I was charged £9.99 yesterday for my first month. As a student I really cannot afford this. I would be happy to do the student subscription, so is it possible for spotify to reimburse me the money and put me on the student deal of...

  • Newbie
  • After my free trial I was charged £9.99 yesterday for my first month. As a student I really cannot afford this. I would be happy to do the student subscription, so is it possible for spotify to reimb...
  • MattSuda
  • Spotify Star
  • 160 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 160 Views
  • 1 replies
  • 1 likes

subscription didn't cancel

I cancelled my subscription on the 3rd of this month only to find that I got charged on the 17th. I logged in today and I was still subscribed.

  • Newbie
  • I cancelled my subscription on the 3rd of this month only to find that I got charged on the 17th. I logged in today and I was still subscribed.
  • MattSuda
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! accidently deleted my playlist

Hey there, I must have deleted my whole Playlist WHOOPWHOOP when I only wanted to delete some songs from it..... Is there a way of resetting? Thanks for your Help

  • Newbie
  • Hey there,   I must have deleted my whole Playlist WHOOPWHOOP when I only wanted to delete some songs from it.....   Is there a way of resetting?   Thanks for your Help
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Premium
  • 187 Views
  • 1 replies
  • 0 likes

Non existent email with a debit card number

I made an account that doesn't have an email and I used my debit card on that one. I now cannot get into it and the account is charging me monthly now because of my trial being over. Help?

  • Newbie
  • I made an account that doesn't have an email and I used my debit card on that one. I now cannot get into it and the account is charging me monthly now because of my trial being over. Help?
  • MattSuda
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
  • 218 Views
  • 1 replies
  • 0 likes

Solved!! Premium Spotify Account Hacked! please help

Hi There. My account has been hacked. Someone has managed to change my email and password. I can still log in (Via Facebook) but i cant change my password or email address. Also I have noticed that sometimes my playback stops as my account is being u...

  • Casual Listener
  • Hi There. My account has been hacked. Someone has managed to change my email and password. I can still log in (Via Facebook) but i cant change my password or email address. Also I have noticed that...
  • MattSuda
  • Spotify Star
  • 447 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 447 Views
  • 1 replies
  • 0 likes