Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
294397 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
542388 Views
990 replies
115 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129810 Views
74 replies
12 likes
I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this message and how can I fix
I tried to follow the college dicsount directions, but when I click on get premium it takes me to my account page and says "student discount is on not available on premium". Why am I getting this mes...
Spotify Star
270 Views
1 replies
2 likes
So, after having read so many articles, I still have not found anyone to have asked the following question:Everyone knows that the prices for premium accounts vary in different countries. The question is, can I pay with a UK debit card, for example, ...
So, after having read so many articles, I still have not found anyone to have asked the following question: Everyone knows that the prices for premium accounts vary in different countries. The que...
Spotify Star
351 Views
1 replies
0 likes
I've noticed that my card gets charged twice a month despite having only one subscription. How do I go about rectifying it and getting refunded.
I've noticed that my card gets charged twice a month despite having only one subscription. How do I go about rectifying it and getting refunded.
Spotify Star
323 Views
1 replies
0 likes
I got premium during the Christmas season while there was a deal going on for a cheaper subscription, but that ended today. I went to cancel it, even though I love premium, I just need the money right now, but it still went through for the rest of th...
I got premium during the Christmas season while there was a deal going on for a cheaper subscription, but that ended today. I went to cancel it, even though I love premium, I just need the money...
Spotify Star
201 Views
1 replies
0 likes
My mom has spotify and she has the family plan and my sister was able to connect to get premium easily and I am unable to do it. It says I am part of the plan but when I go on my account it shows up as free version still. We keep trying to re-request...
My mom has spotify and she has the family plan and my sister was able to connect to get premium easily and I am unable to do it. It says I am part of the plan but when I go on my account it shows up ...
Spotify Star
812 Views
1 replies
0 likes
I can't subscribe to premium, please fix it asap!
I can't subscribe to premium, please fix it asap!
Spotify Star
514 Views
1 replies
0 likes
I would like my account deleted. I have sent in more than 1 contact form and nothing has happened can anyone help?
I would like my account deleted. I have sent in more than 1 contact form and nothing has happened can anyone help?
Spotify Star
153 Views
1 replies
0 likes
I've recently moved countries in addition to my spotify premium running out. When I attempt to change countries from Malaysia to UK under profile settings the dropdown menu is grey and unable to change. I've contacted support but they did not get bac...
I've recently moved countries in addition to my spotify premium running out. When I attempt to change countries from Malaysia to UK under profile settings the dropdown menu is grey and unable to chan...
Spotify Star
830 Views
1 replies
0 likes
I can login using Facebook but when i view my settings I dont recognise the email and i cant edit because the password conformation has been changed!
I can login using Facebook but when i view my settings I dont recognise the email and i cant edit because the password conformation has been changed!
Spotify Star
191 Views
1 replies
0 likes
Hi,I am having trouble with my playlists since they disappeared after I logged in, the thing is that I also have some problems with my account because whenever I log in on Chrome or any other PC my playlists are deleted and they dont appear anywhere,...
Hi, I am having trouble with my playlists since they disappeared after I logged in, the thing is that I also have some problems with my account because whenever I log in on Chrome or any other PC my...
Spotify Star
175 Views
1 replies
0 likes
Hi, I'm from Belgium and made my Spotify account (through Facebook) in Belgium.Now I'm in Thailand for quite some time. I could listen to my music for about 3 weeks in Thailand, but recently it stopped working.When trying to log in, I get the followi...
Hi, I'm from Belgium and made my Spotify account (through Facebook) in Belgium. Now I'm in Thailand for quite some time. I could listen to my music for about 3 weeks in Thailand, but recent...
Casual Listener
782 Views
5 replies
0 likes
Help, signed up for this gave my card details ect and it does not work????
Help, signed up for this gave my card details ect and it does not work????
Regular
988 Views
8 replies
0 likes
Had the premium service Spotify using card payment but an overnight started telling me there's a problem with my card, once finished the subscription I tried to upgrade to premium with 4 different cards and I still can not, cards are Visa. I wonder i...
Had the premium service Spotify using card payment but an overnight started telling me there's a problem with my card, once finished the subscription I tried to upgrade to premium with 4 different ca...
Casual Listener
343 Views
4 replies
0 likes
I want to add an additional person to my family account. I followed the directions and cancelled my subscription so that I could re-subscribe as myself +2 (instead of myself +1, which was what my old account was). I then resigned up for Spotify, and ...
I want to add an additional person to my family account. I followed the directions and cancelled my subscription so that I could re-subscribe as myself +2 (instead of myself +1, which was what ...
Casual Listener
234 Views
1 replies
0 likes
Hi, I would like to cancel my premium account of spotify. My problem: To cancel the payment I have to log into my Facebook profile to confirm my identity. The funny thing is, I have created an extra account in Facebook just to use Spotify and now I d...
Hi, I would like to cancel my premium account of spotify. My problem: To cancel the payment I have to log into my Facebook profile to confirm my identity. The funny thing is, I have created ...
Casual Listener
337 Views
2 replies
0 likes
I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??
I have spotify premium but just changed my phone when I downloaded app again it keeps signing me into free account I have tried deleting and re installing but still the same??
Casual Listener
518 Views
7 replies
0 likes
Dear Friends, I sold my old macbook pro OS X Yosemite and bought a new one exactly the same. Before i sold it i logged out of my spotify account. Now i´'m trying to install spotify in my new computer but when i try to login, the following message app...
Dear Friends, I sold my old macbook pro OS X Yosemite and bought a new one exactly the same. Before i sold it i logged out of my spotify account. Now i´'...
Casual Listener
412 Views
5 replies
0 likes
I dont't quite understand why there is a problem with my subscription. I received four emails stating "there is a problem with your spotify subscription" and one email today "your premium subscription is cancelled". However my payment for this month ...
I dont't quite understand why there is a problem with my subscription. I received four emails stating "there is a problem with your spotify subscription" and one email today "your premium su...
Spotify
308 Views
2 replies
0 likes
I just updated my payment info and instead of being charged 1$ for the first 3 months like I was expecting I was charged 9.99. If I am going to be charged the full amount I would like a refund I have already canceled the subscription going forward.
I just updated my payment info and instead of being charged 1$ for the first 3 months like I was expecting I was charged 9.99. If I am going to be charged the full amount I would like a refund I have...
Spotify
604 Views
1 replies
0 likes
whats going on. Premium memeber. wont accept my password. reset it . still wont accept. Web page prompts me to upgrade? I'm already a premium have been for years!!!!!. payment went through as norm this month? hate all this crap!, why cant you just le...
whats going on. Premium memeber. wont accept my password. reset it . still wont accept. Web page prompts me to upgrade? I'm already a premium have been for years!!!!!. payment went throu...
Spotify
194 Views
2 replies
0 likes
