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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1507 Views
  • 0 replies
  • 7 likes
  • Security
  • 1507 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445442 Views
  • 970 replies
  • 108 likes
  • Account
  • 445442 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198817 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198817 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108115 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108115 Views
  • 70 replies
  • 11 likes

Spotify isnt premium anymore

Can someone please help! I opened my spotify and it won't let me choose a song. My accouny isnt premium anymore!!! It keeps telling me to buy premium. HELP!!!

  • Newbie
  • Can someone please help! I opened my spotify and it won't let me choose a song. My accouny isnt premium anymore!!! It keeps telling me to buy premium. HELP!!!
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Facebook sign up

How to delete Facebook and keep premium?

  • Casual Listener
  • How to delete Facebook and keep premium?
  • Ashleighgoodner
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • Other
  • 407 Views
  • 2 replies
  • 0 likes

Solved!! Send Message to all Followers

Hello all Spotifyers! I wonder how to send a message to all my followers inbox insted of press share, send to and just send to one and one? Thankfull for your help // Martin

  • Newbie
  • Hello all Spotifyers! I wonder how to send a message to all my followers inbox insted of press share, send to and just send to one and one?   Thankfull for your help // Martin
  • MattSuda
  • Spotify Star
  • 4924 Views
  • 1 replies
  • 0 likes
  • Other
  • 4924 Views
  • 1 replies
  • 0 likes

Solved!! can you help? how do i cancel Spotify Premium on android mobile?

Hi,I signed up to Premium(gave card details etc.) and got a free month trial. Later on I realised I provided the wrong email address ( I know, silly me) so I never received the confirmation email.I'm thinking I should cancel the subscription and do i...

  • Casual Listener
  • Hi, I signed up to Premium(gave card details etc.) and got a free month trial. Later on I realised I provided the wrong email address ( I know, silly me) so I never received the confirmation email. ...
  • MattSuda
  • Spotify Star
  • 13221 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 13221 Views
  • 1 replies
  • 0 likes

Solved!! Cannot log in on either laptop or mobile

I accidentally clicked "disconnect with Facebook" on my Spotify app on my laptop.Logging back in to change the option:Error 404 comes up on my phone when I try to do the regular log in through FacebookI try to log in over explorer again through Faceb...

  • Newbie
  • ...ayde Amott) followed by my Facebook password and it says "an email is already using Spotify" It seems I have a duplicate profile. I created a new account with another email to get to my public p...
  • MattSuda
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 318 Views
  • 1 replies
  • 0 likes

Top Lists for me gone

Hey so I quit spotify last night and redownloaded it and I found that the Top List for me feature is gone. I could find the Top Lists for the United State and my network and such under the browse tab under charts, but I can't seem to find the Top Lis...

  • Newbie
  • Hey so I quit spotify last night and redownloaded it and I found that the Top List for me feature is gone. I could find the Top Lists for the United State and my network and such under the browse tab...
  • MattSuda
  • Spotify Star
  • 728 Views
  • 1 replies
  • 0 likes
  • Account
  • 728 Views
  • 1 replies
  • 0 likes

paid for premium but says I don't have premium

Please help. I have paid for premium but when I try to turn off shuffle it says I need to have premium. I really need to turn off shuffle and get what I paid for. I restarted phone. That didn't help. Please help...thank you!

  • Casual Listener
  • Please help. I have paid for premium but when I try to turn off shuffle it says I need to have premium. I really need to turn off shuffle and get what I paid for. I restarted phone. That didn't help....
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • Premium
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium DOESN'T Work!!!!

Just upgraded my Spotify account to premium, have a receipt but every time I log in my account on my iPhone its still the same regular spotify! Please help or I'm going to have to cancel!

  • Casual Listener
  • Just upgraded my Spotify account to premium, have a receipt but every time I log in my account on my iPhone its still the same regular spotify! Please help or I'm going to have to cancel!
  • MattSuda
  • Spotify Star
  • 9388 Views
  • 111 replies
  • 3 likes
  • 9388 Views
  • 111 replies
  • 3 likes

I'm running out of options

Almost a month ago, I checked my credit card statement (my wife usually does that for me) then I found I was being charged twice. As soon as i found out, I cut my subscription. I got in touch with our local telecom group (Globe) to continue my subscr...

  • Casual Listener
  • Almost a month ago, I checked my credit card statement (my wife usually does that for me) then I found I was being charged twice. As soon as i found out, I cut my subscription. I got in touch with ou...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 226 Views
  • 1 replies
  • 0 likes

tried everything and still nothing !

Got the free month , and I can't use the features. I've tried logging in and out , and uninstalling ain't it does not work. Help please

  • Newbie
  • Got the free month , and I can't use the features. I've tried logging in and out , and uninstalling ain't it does not work. Help please
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
  • 157 Views
  • 1 replies
  • 0 likes

(Canada) zip code failure.

Can anybody from this page please give me and answer to why my zip code keeps failing?? All I want to do is give you people money and I can't even do that? Isn't there anyway to bypass it or maybe tell me a zip code that works. If someone could get b...

  • Newbie
  • Can anybody from this page please give me and answer to why my zip code keeps failing?? All I want to do is give you people money and I can't even do that? Isn't there anyway to bypass it or maybe te...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Stuck on Premium.

Hello,After Spotify was unable to withdraw funds for my subscription due to a lack of cash, my premium account "stalled" on 03-07-2015.I recently purchased a new plan that includes 12 months of free Spotify Premium.When I try to connect the service t...

  • Newbie
  • Hello, After Spotify was unable to withdraw funds for my subscription due to a lack of cash, my premium account "stalled" on 03-07-2015. I recently purchased a new plan that includes 12 months of f...
  • MattSuda
  • Spotify Star
  • 874 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 874 Views
  • 1 replies
  • 0 likes

Solved!! My profile is not updating since I became a Premium User

Hey Everybody!Can somebody help me? Since I became a premium user my profile (recently played artist) is not updating. I tried everything and still that thing is not update...

  • Newbie
  • Hey Everybody! Can somebody help me?   Since I became a premium user my profile (recently played artist) is not updating. I tried everything and still that thing is not update...
  • MattSuda
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium
  • 257 Views
  • 1 replies
  • 0 likes

Precio Premium

Hola, llevo ya unos meses siendo Premium.Tuve un problema la semana pasada de que perdí mi tarjeta de crédito, y tuve que anularla. Hasta hoy no me dieron la nueva tarjeta. Justo coincidió con que el cargo de spotify Premium no pudo ser abonado porqu...

  • Casual Listener
  • Hola, llevo ya unos meses siendo Premium. Tuve un problema la semana pasada de que perdí mi tarjeta de crédito, y tuve que anularla. Hasta hoy no me dieron la nueva tarjeta. Justo coincidió con que ...
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Account unsyncing help

Hello All, I hope someone can help with this as its driving me mad, I have a spotify account in which was created through my facebook login, this i have been using for a long time. My band have just created a spotify profile in which we have associat...

  • Newbie
  • Hello All,    I hope someone can help with this as its driving me mad,   I have a spotify account in which was created through my facebook login, this i have been using for a long ...
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 176 Views
  • 1 replies
  • 0 likes

Connectivity with Facebook

Hello guys, I've got some trouble connecting my Spotify Account with my Facebook Account. I can't share my playlist on Facebook. By the way, i've tryed every way to connect my account to my facebook. Could the support just reset it ? Maybe my Faceboo...

  • Newbie
  • Hello guys,    I've got some trouble connecting my Spotify Account with my Facebook Account.  I can't share my playlist on Facebook.  By the way, i've tryed every way to con...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 149 Views
  • 1 replies
  • 0 likes

Can't change country without upgrading to premium

Hi, I've been a premium user in Malaysia, and have recently moved to Canada.Now, my premium membership has been downgraded to free. I need to change my country to be able to listen to Spotify again. But it tells me that I need to update my payment in...

  • Newbie
  • Hi,   I've been a premium user in Malaysia, and have recently moved to Canada. Now, my premium membership has been downgraded to free. I need to change my country to be able to listen to Spot...
  • MattSuda
  • Spotify Star
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
  • 122 Views
  • 1 replies
  • 0 likes

Merge two accounts

I got a new phone with year subsciption of spotify for gift from parents and my dad activated the spotify to a new blank email/user, is there any way that I could merge the blank account with the account I am currently using?

  • Newbie
  • I got a new phone with year subsciption of spotify for gift from parents and my dad activated the spotify to a new blank email/user, is there any way that I could merge the blank account with the acc...
  • MattSuda
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Death Notification

My daughter died in an accident. I notice that she has been paying for Spotify - even though she was in a coma. How do we get re-imbursement and cancel further payments? We are unable to access her email/facebook account

  • Newbie
  • My daughter died in an accident. I notice that she has been paying for Spotify - even though she was in a coma. How do we get re-imbursement and cancel further payments? We are unable to access her e...
  • MattSuda
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 689 Views
  • 1 replies
  • 0 likes

Had premium trial, now premium student (NUS) seem to be getting charged £9.99?

I had had a free premium trial and decided to go with the student premium deal. I visited the Spotify page here:https://support.spotify.com/uk/learn-more/faq/#!/article/nus-unidays-student-discount I clicked on the "Go to our Spotify Student Discount...

  • Regular
  • I had had a free premium trial and decided to go with the student premium deal.   I visited the Spotify page here: https://support.spotify.com/uk/learn-more/faq/#!/article/nus-unidays-st...
  • MattSuda
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 226 Views
  • 1 replies
  • 0 likes