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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286360 Views

529 replies

34 likes

Account
Free
  • 286360 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539824 Views

990 replies

114 likes

Account
  • 539824 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129565 Views

74 replies

12 likes

Account
Login
Premium
  • 129565 Views
  • 74 replies
  • 12 likes

Solved!! Premium won't cancel

So my free month's trial is almost up, and I want to cancel before I'm charged.I click cancel select options why, then it tells me I need to confirm authorization via FacebookFacebook opens, asks for me to confirm with my password.I enter my correct ...

Casual Listener

So my free month's trial is almost up, and I want to cancel before I'm charged. I click cancel select options why, then it tells me I need to confirm authorization via Facebook Facebook opens, asks...

JennyB23

Casual Listener

761 Views

7 replies

1 likes

Premium
Subscription
  • 761 Views
  • 7 replies
  • 1 likes

can't cancel premium

When I go to the subscription page and click "account details" it doesn't give me the option to cancel the subscription. HELP!

Newbie

When I go to the subscription page and click "account details" it doesn't give me the option to cancel the subscription. HELP!

MattSuda

Spotify Star

296 Views

2 replies

0 likes

Premium
  • 296 Views
  • 2 replies
  • 0 likes

Solved!! Problem with student discount on existing account

Hi there I'm having trouble applying a new student discount to my account. I've already used the discount before but assumed I could just add another once it finished? Thanks

Casual Listener

Hi there   I'm having trouble applying a new student discount to my account. I've already used the discount before but assumed I could just add another once it finished?   Thanks

MattSuda

Spotify Star

549 Views

3 replies

0 likes

Subscription
  • 549 Views
  • 3 replies
  • 0 likes

Premium Student Discount

Hi, I currentyl have spotify premium and would like to get the student discount added to my account. I followed the instructions on https://support.spotify.com/us/problems/#!/article/can-I-get-the-us-student-discount-if-i-have-premium but after I log...

Newbie

Hi,    I currentyl have spotify premium and would like to get the student discount added to my account. I followed the instructions on https://support.spotify.com/us/problems/#!/article/c...

MattSuda

Spotify Star

610 Views

6 replies

0 likes

Account
Premium
Subscription
  • 610 Views
  • 6 replies
  • 0 likes

Cannot Cancel my Premium

I canceled my premium last month and this month I was charged again. I contacted support and they said I never canceled. I went back to find they were right. I still have everything connected like I never canceled. I did it again 2 or 3 times and im ...

Casual Listener

I canceled my premium last month and this month I was charged again. I contacted support and they said I never canceled. I went back to find they were right. I still have everything connected like I ...

MattSuda

Spotify Star

266 Views

2 replies

0 likes

Account
Premium
Subscription
  • 266 Views
  • 2 replies
  • 0 likes

Apply Student discount to a trial account

Hi, I tried the Premium trial of 3 months for £0.99 back in January 2015. It's coming up to the end of my trial and I want premium normally. I have an NUS card and am trying to get the price down to £4.99 instead of the usual £9.99. I tried some of t...

Newbie

Hi,    I tried the Premium trial of 3 months for £0.99 back in January 2015. It's coming up to the end of my trial and I want premium normally. I have an NUS card and am trying to get the...

MattSuda

Spotify Star

240 Views

3 replies

0 likes

Account
Premium
Subscription
  • 240 Views
  • 3 replies
  • 0 likes

Stuck to Facebook.

I'm going to be terminating my account within the day If I cant figure out how to disconnect my Facebook. I'm planning on deactivating it on the end of the day, and If I cant log into Spotify because I created my account with Facebook. I'll be hugely...

Visitor

I'm going to be terminating my account within the day If I cant figure out how to disconnect my Facebook.   I'm planning on deactivating it on the end of the day, and If I cant log into Spotif...

MattSuda

Spotify Star

278 Views

2 replies

0 likes

Account
  • 278 Views
  • 2 replies
  • 0 likes

Problems signing up for student premium

I was trying to sign up for a student premium and i attempted to sign up over my phone and then on a computer 5 times. I entered my creadit card every time and it would just go back to the authentication screen as a student. This even happened after ...

Newbie

I was trying to sign up for a student premium and i attempted to sign up over my phone and then on a computer 5 times. I entered my creadit card every time and it would just go back to the authentica...

MattSuda

Spotify Star

264 Views

2 replies

1 likes

Other
Premium
Subscription
  • 264 Views
  • 2 replies
  • 1 likes

My premium account has suddenly been erased, and i lost all my datas

I can see on my banking account that Spotify has been correctly paid the 03/03/2014 like every month for my premium subscription but yesterday, suddenly, (i just erased the app on facebook -not my mac or iphone- because i was fed up that my wall was ...

Visitor

I can see on my banking account that Spotify has been correctly paid the 03/03/2014 like every month for my premium subscription but yesterday, suddenly, (i just erased the app on facebook -not my ma...

MattSuda

Spotify Star

1947 Views

7 replies

2 likes

  • 1947 Views
  • 7 replies
  • 2 likes

Solved!! can I change my username spotify to a facebook only one?

I currently use a username to sign onto spotify, but I want to be able to sign on through facebook and see my facebook name and picture on my account instead of the username only. is there a way to do that? Also, would there be a way to switch the em...

Casual Listener

I currently use a username to sign onto spotify, but I want to be able to sign on through facebook and see my facebook name and picture on my account instead of the username only. is there a way to d...

MattSuda

Spotify Star

498 Views

5 replies

0 likes

Account
Login
  • 498 Views
  • 5 replies
  • 0 likes

My songs all missing and can't login to Desktop app

Hi, I connect Spotify with my Facebook but it keep bugging me with this login box http://imgbox.com/ftbBO7Q9 . Later, I tried to login at web Spotify but all my songs missing and I've become Free user! http://imgbox.com/AKaOiTFx . Please help since m...

Casual Listener

Hi, I connect Spotify with my Facebook but it keep bugging me with this login box http://imgbox.com/ftbBO7Q9 . Later, I tried to login at web Spotify but all my songs missing and I've become Free use...

MattSuda

Spotify Star

376 Views

3 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 376 Views
  • 3 replies
  • 0 likes

Wechsel von Facebook Profile zu normalen Profile

Hallo, ich habe mich mti dem Facebook profile regestriert. Jetzt möchte ich das ändern und die beiden Accounts entkoppeln.Sprich ein eigenes Password für Spotify haben. Wie geht das?DankeTobias

Visitor

Hallo,   ich habe mich mti dem Facebook profile regestriert. Jetzt möchte ich das ändern und die beiden Accounts entkoppeln. Sprich ein eigenes Password für Spotify haben.   Wie geht d...

MattSuda

Spotify Star

575 Views

2 replies

0 likes

Account
  • 575 Views
  • 2 replies
  • 0 likes

Student premium not working

I have had the student premium for a couple of months now and it has suddenly gone back to a free account for no apparent reason. Have tried to get it again but not working and I really don't know why. If anyone could help me I would be very grateful...

Casual Listener

I have had the student premium for a couple of months now and it has suddenly gone back to a free account for no apparent reason. Have tried to get it again but not working and I really don't know wh...

MattSuda

Spotify Star

240 Views

4 replies

0 likes

Account
Premium
  • 240 Views
  • 4 replies
  • 0 likes

Offline Sync date

Spotify is living in the future? Latest offline sync times indicates this..

Regular

Spotify is living in the future? Latest offline sync times indicates this.. 🙂      

MattSuda

Spotify Star

146 Views

1 replies

0 likes

Account
Other
  • 146 Views
  • 1 replies
  • 0 likes

moving to another country

I have recently moved in from the US to Germany. When I try to log in a message pops up saying that I am trying to log in from another country. I checked the FAQ and I am supposed to change my country in my personal details but if they don't let me s...

Newbie

I have recently moved in from the US to Germany. When I try to log in a message pops up saying that I am trying to log in from another country. I checked the FAQ and I am supposed to change my countr...

MattSuda

Spotify Star

182 Views

1 replies

0 likes

Account
Login
  • 182 Views
  • 1 replies
  • 0 likes

Change Country

Hello,I must change the Country for spotify. Before now I was in Italy and UK without problems but now I can't use it in Belgium. If I go to the website it's not editable. Could you help me?I don't want to change the card for the payment. Regards,Tha...

Casual Listener

Hello, I must change the Country for spotify. Before now I was in Italy and UK without problems but now I can't use it in Belgium. If I go to the website it's not editable.   Could you help m...

MattSuda

Spotify Star

268 Views

3 replies

0 likes

Account
  • 268 Views
  • 3 replies
  • 0 likes

Cannot change my country

I can't change my country.I used to live in the UK, now I live in the US and if I try to go to my account page my country says "United Kingdom" and is grayed out and there is no way to change it.I tried from mobile and from desktop.Don't know what to...

Casual Listener

I can't change my country. I used to live in the UK, now I live in the US and if I try to go to my account page my country says "United Kingdom" and is grayed out and there is no way to change it. ...

MattSuda

Spotify Star

677 Views

2 replies

0 likes

Account
Free
  • 677 Views
  • 2 replies
  • 0 likes

Facebook name change and i cant log in to my "old" account

Hello, i have a problem, i used spotify with facebook and created a playlist witch many people are subscibed to. My name on facebook got changed a bit (my middle name was added in) then when i log into spotify it says the new name, not the old one, a...

Newbie

Hello, i have a problem, i used spotify with facebook and created a playlist witch many people are subscibed to. My name on facebook got changed a bit (my middle name was added in) then when i log in...

MattSuda

Spotify Star

172 Views

1 replies

0 likes

Account
Login
  • 172 Views
  • 1 replies
  • 0 likes

Code invalid?

I recently acquired a spotify gift card through vodafones cherry points and whenever I try and redeem it it says it's not a valid spotify premium code, the code I entered is correct and all cases are correct I had a look at the forums and none had an...

Casual Listener

I recently acquired a spotify gift card through vodafones cherry points and whenever I try and redeem it it says it's not a valid spotify premium code, the code I entered is correct and all cases are...

meahtenoha

Spotify

418 Views

5 replies

0 likes

  • 418 Views
  • 5 replies
  • 0 likes

premium

It won't let me login for my premium acct. I don't have Facebook acct anymore to login with

Newbie

It won't let me login for my premium acct. I don't have Facebook acct anymore to login with

MattSuda

Spotify Star

251 Views

1 replies

0 likes

Premium
  • 251 Views
  • 1 replies
  • 0 likes