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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75922 Views

28 replies

0 likes

  • 75922 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93315 Views

9 replies

2 likes

Account
Login
  • 93315 Views
  • 9 replies
  • 2 likes

HELP

I had an account with my credit card, but I bought a spotify card, when I tried to change it my account did not recognize it, and I cancelled my account but now I cannot enter eventough I have a few days to contiinue with premium. please help!!

Newbie

I had an account with my credit card, but I bought a spotify card, when I tried to change it my account did not recognize it, and I cancelled my account but now I cannot enter eventough I have a few ...

MattSuda

Spotify Star

198 Views

1 replies

0 likes

  • 198 Views
  • 1 replies
  • 0 likes

Solved!! Connecting to Facebook-Impossible?

Hi all, I cannot, for love nor money, connect my Spotify account to Facebook. I've been Googling and following various bits of advice and suggestions from people saying they've found the answer, but nothing works. My Spotify email address is differen...

Regular

Hi all,   I cannot, for love nor money, connect my Spotify account to Facebook.   I've been Googling and following various bits of advice and suggestions from people saying they've ...

MattSuda

Spotify Star

688 Views

3 replies

0 likes

Account
Login
Premium
  • 688 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount and Payment

So I have two questions. First one: are we supposed to get charged every month after subscription, or is it only at the beginning of each period? In December, I subscribed for the .99 plan and have not been charged every month. I just want to make su...

Newbie

So I have two questions. First one: are we supposed to get charged every month after subscription, or is it only at the beginning of each period? In December, I subscribed for the .99 plan and have n...

JoeThomas

Community Legend

397 Views

1 replies

0 likes

Account
Premium
Subscription
  • 397 Views
  • 1 replies
  • 0 likes

Cancelled free trial, now I want the student discount.

Hi, I recently finished up a free trial and cancelled it in order to not be charged $9.99. I wanted to get premium again, with the U.S. student discount, but I am unable to access it anymore. I already qualified for the discount in the past (a few mo...

Casual Listener

Hi,    I recently finished up a free trial and cancelled it in order to not be charged $9.99. I wanted to get premium again, with the U.S. student discount, but I am unable to access it a...

sunybubbatello

Newbie

1397 Views

5 replies

0 likes

Premium
Subscription
  • 1397 Views
  • 5 replies
  • 0 likes

Upgraded to family but no option to add family members appearing in account settings

HiUpgraded to family but no option to add family members appearing in account settings? Account info says My subscription is now a family one. Am I doing something wrong?

Newbie

Hi Upgraded to family but no option to add family members appearing in account settings? Account info says My subscription is now a family one. Am I doing something wrong?

kbrooksc

Community Legend

389 Views

2 replies

0 likes

Other
Subscription
  • 389 Views
  • 2 replies
  • 0 likes

Solved!! Account help!

Hey guys, I currently have a basic account and half way through my Premium trial (as I have been waiting for my mobile network to resolve an issue so I can get a free 24 month Premium subscription with them). What would be the best way to go obut get...

Casual Listener

Hey guys,   I currently have a basic account and half way through my Premium trial (as I have been waiting for my mobile network to resolve an issue so I can get a free 24 month Premium subs...

talltomw

Casual Listener

675 Views

4 replies

0 likes

Account
Premium
Subscription
  • 675 Views
  • 4 replies
  • 0 likes

Solved!! Facebook

Dear guys, I need help. I want to quit using facebook, so i deleted my account. The only problem is that my Spotify account is linked to my facebook account, so there was no other option than to activate my facebook account again. Is there a way arou...

Visitor

Dear guys,   I need help. I want to quit using facebook, so i deleted my account. The only problem is that my Spotify account is linked to my facebook account, so there was no other option...

JoeThomas

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

I can´t unsubscribe from premium service

[img]http://i.imgur.com/5J4WGY0.png[/img] I keep getting this error when I try to cancel my premium subscription.

Newbie

[img]http://i.imgur.com/5J4WGY0.png[/img] I keep getting this error when I try to cancel my premium subscription.

OviiiOne

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Unable to access spotify due to Facebook changes

A few months ago I converted my personal Facebook page into a business page. I used this account to set up my Spotify account. Facebook has recently changed their business page manager and thus ended up deleting all permissions associated with my old...

Visitor

A few months ago I converted my personal Facebook page into a business page. I used this account to set up my Spotify account. Facebook has recently changed their business page manager and thus ended...

MattSuda

Spotify Star

375 Views

2 replies

0 likes

Account
Login
Other
Subscription
Unlimited
  • 375 Views
  • 2 replies
  • 0 likes

Can't change the country I live in

Hi. I don't know why my spotify's account country is set to USA. I live in Spain and I am not able to change it. When I go to settings it's being blocked and it says to upgrade my payment details or something like that. I go there and I have to pay f...

Newbie

Hi. I don't know why my spotify's account country is set to USA. I live in Spain and I am not able to change it. When I go to settings it's being blocked and it says to upgrade my payment details or ...

sarahguo2008

Casual Listener

545 Views

5 replies

0 likes

  • 545 Views
  • 5 replies
  • 0 likes

followers and following proboem

hello, there is some kind of mistake on my Spotify followers and following numbers because, it gives me a huge amount of number of following when i counted them at it isnt the same and for followers its less from what i had before and i go to my frie...

Casual Listener

hello, there is some kind of mistake on my Spotify followers and following numbers because, it gives me a huge amount of number of following when i counted them at it isnt the same and for followers ...

MattSuda

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Accidentally revoked spotify access to my tumblr account

I want to share music to my tumblr account but I revoked access by accident and although I tried logging in with my tumblr user in the share settings it says its incorrect, I've already changed my password three times and still. I don't know what to ...

Casual Listener

I want to share music to my tumblr account but I revoked access by accident and although I tried logging in with my tumblr user in the share settings it says its incorrect, I've already changed my pa...

266 Views

0 replies

0 likes

Account
  • 266 Views
  • 0 replies
  • 0 likes

Solved!! Premium to Free

My premium account expired, so I should be on free now, but Spotify says it can't play any of my tracks. What's wrong? I've logged out and back in multiple times, but it doesn't help.

Casual Listener

My premium account expired, so I should be on free now, but Spotify says it can't play any of my tracks. What's wrong? I've logged out and back in multiple times, but it doesn't help.

MattSuda

Spotify Star

482 Views

3 replies

0 likes

Free
Premium
  • 482 Views
  • 3 replies
  • 0 likes

Solved!! Multiple Accounts

I was checking my transactions on my bank account and it shows that I am being charged for two accounts but I only have one. How do I cancel the other if I do not know the login info?

Casual Listener

I was checking my transactions on my bank account and it shows that I am being charged for two accounts but I only have one. How do I cancel the other if I do not know the login info?

MattSuda

Spotify Star

958 Views

6 replies

1 likes

  • 958 Views
  • 6 replies
  • 1 likes

Spotify Family won't work

Basicallly I'm logged into spotify through facebook, and have a spotify family membership costing £14.99/month meaning I get a premium account for me + 1 other member. But when I invite another family member, they type the redeemtion code in and it j...

Newbie

Basicallly I'm logged into spotify through facebook, and have a spotify family membership costing £14.99/month meaning I get a premium account for me + 1 other member. But when I invite another famil...

MattSuda

Spotify Star

4706 Views

6 replies

0 likes

Account
Premium
Subscription
  • 4706 Views
  • 6 replies
  • 0 likes

Solved!! Changing email for Spotify Community

Hi! I need to change my email address for my Spotify Community account but can't find that option anywhere. I successfully changed it for my main Spotify account but I still get notifications from Community at my old address. Thanks!

Casual Listener

Hi!   I need to change my email address for my Spotify Community account but can't find that option anywhere.  I successfully changed it for my main Spotify account but I still get noti...

letheos

Casual Listener

602 Views

2 replies

1 likes

Account
  • 602 Views
  • 2 replies
  • 1 likes

wont accept blue bird american express card

Any reason why my bluebird American express card won't work when I try subscribe to spotify....

Newbie

Any reason why my bluebird American express card won't work when I try subscribe to spotify....

masterwaffle314

Newbie

2345 Views

7 replies

0 likes

  • 2345 Views
  • 7 replies
  • 0 likes

Payed for premium, was accepted, no premium

I re bought the premium version via iTunes gift card, my payment was accepted but I still have the free account and now I'm out 13$, help!

Visitor

I re bought the premium version via iTunes gift card, my payment was accepted but I still have the free account and now I'm out 13$, help!

MattSuda

Spotify Star

407 Views

1 replies

1 likes

  • 407 Views
  • 1 replies
  • 1 likes

Signed up for free trial, unsubbed so I didn't get charged in a month and lost my free trial.

I want to use the free trial to see if it's worth paying for. It took it away immidiately and now I can't use it . What gives?

Newbie

I want to use the free trial to see if it's worth paying for. It took it away immidiately and now I can't use it . What gives?

MattSuda

Spotify Star

236 Views

1 replies

0 likes

Account
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

New Facebook, Need to Move Account

I've created a new facebook and I'd like to transfer my Spotify Account, which is premium, to the new Facebook Account. I've tried changing the email address and it won't let me. Please, someone, tell me if this is possible. Facebook AND Spotify's he...

Newbie

I've created a new facebook and I'd like to transfer my Spotify Account, which is premium, to the new Facebook Account. I've tried changing the email address and it won't let me.   Please, s...

MattSuda

Spotify Star

210 Views

1 replies

0 likes

Account
Premium
Subscription
  • 210 Views
  • 1 replies
  • 0 likes