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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4841 Views
  • 1 replies
  • 9 likes
  • Security
  • 4841 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 467002 Views
  • 977 replies
  • 111 likes
  • Account
  • 467002 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206200 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206200 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 115830 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 115830 Views
  • 72 replies
  • 12 likes

HOW DO I GET MY OLD ACCOUNT BACK??

I have two issues.The first is that I payed double for Spotify Premium like to weeks ago when I upgraded to premium. That's wierd. And the other problem I have is that today I was on my Facebook to change security settings and stuff, and I accidently...

  • Newbie
  • I have two issues. The first is that I payed double for Spotify Premium like to weeks ago when I upgraded to premium. That's wierd.  And the other problem I have is that today I was on my Face...
  • Peter__
  • Community Legend
  • 494 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 494 Views
  • 1 replies
  • 0 likes

I lost the username and email from my other account.

Hello:)I have a big problem. I lost my username and email address from my second account. The problem is that the Trial runs until 25/11/2014 and I can not cancel it, because I have no access to my account.I think I have made a typing error in the em...

  • Casual Listener
  • Hello:) I have a big problem. I lost my username and email address from my second account. The problem is that the Trial runs until 25/11/2014 and I can not cancel it, because I have no acces...
  • Peter__
  • Community Legend
  • 332 Views
  • 6 replies
  • 0 likes
  • Account
  • 332 Views
  • 6 replies
  • 0 likes

Moved countries, Spotify won't let me change my payment info thus won't let me change my country

I moved to America from the UK this year. I had had a premium accoutn but changed to a free account whilst still in the UK. After moving to the US I tried to change my spotify to be listed in the US but to do that it said I needed to update my paymen...

  • Newbie
  • I moved to America from the UK this year. I had had a premium accoutn but changed to a free account whilst still in the UK. After moving to the US I tried to change my spotify to be listed in the US ...
  • Peter__
  • Community Legend
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Card won't go though

Everytime I try to subscribe it says there is an error with the card I use to pay. I have called my bank and they say they are not even getting a charge, therefore they are not denying it. I am absolutely certain I am inputing the card correctly. It ...

  • Casual Listener
  • Everytime I try to subscribe it says there is an error with the card I use to pay. I have called my bank and they say they are not even getting a charge, therefore they are not denying it. I am absol...
  • Peter__
  • Community Legend
  • 314 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 314 Views
  • 3 replies
  • 0 likes

Solved!! upgrad or alter premium account to family plan

hi, I have a running premium account and would like to alter or change it in to a family plan. Do I have to cancel my existing premium account or can I upgrade or alter to the family plan? Thanks for your help

  • Regular
  • hi, I have a running premium account and would like to alter or change it in to a family plan. Do I have to cancel my existing premium account or can I upgrade or alter to the family plan? Thanks for...
  • Peter__
  • Community Legend
  • 3863 Views
  • 7 replies
  • 0 likes
  • 3863 Views
  • 7 replies
  • 0 likes

Solved!! If I delete my Facebook account, can I retrieve my playlists?

I noticed there is a fairly new feature (http://community.spotify.com/t5/Spotify-Announcements/Recover-your-lost-playlists/td-p/556868) where we can retreive our deleted playlists, but I'm planning on deleting my Facebook account, which I used to cre...

  • Casual Listener
  • I noticed there is a fairly new feature (http://community.spotify.com/t5/Spotify-Announcements/Recover-your-lost-playlists/td-p/556868) where we can retreive our deleted playlists, but I'm plann...
  • Peter__
  • Community Legend
  • 4236 Views
  • 4 replies
  • 1 likes
  • 4236 Views
  • 4 replies
  • 1 likes

Card Not Accepted

I am trying to sign up for 30-day free trial. The program will not accept my card - which is valid, and I have often used in Ecuador. How do I find someone to help me get that processed? thank you - Karen

  • Casual Listener
  • I am trying to sign up for 30-day free trial.  The program will not accept my card - which is valid, and I have often used in Ecuador.  How do I find someone to help me get that processed? ...
  • Peter__
  • Community Legend
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Someone else is using my spotify

someone else is using mu spotify, and i dont know who, can you sign me out everywhere? <br>Thanks

  • Newbie
  • someone else is using mu spotify, and i dont know who, can you sign me out everywhere? &lt;br&gt;Thanks 🙂
  • Peter__
  • Community Legend
  • 639 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 639 Views
  • 2 replies
  • 0 likes

Two accounts linked to the same facebook

Hi. I had first an european Spotify account linked to my facebook, and a few weeks ago I created a new account, with another email. But now, if I try to login on Spotify using the facebook I end up logged on my new account, and I don't know how to (o...

  • Newbie
  • Hi.   I had first an european Spotify account linked to my facebook, and a few weeks ago I created a new account, with another email.  But now, if I try to login on Spotify using the ...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Someone using my account!

Someone is using my spotify account 'Brennan' and I can't log them out even with the log out everywhere option?

  • Newbie
  • Someone is using my spotify account 'Brennan' and I can't log them out even with the log out everywhere option?
  • Peter__
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Can not redeam codes

Then I surf to: https://www.spotify.com/se/redeem/ I get a: 502 Bad Gateway nginx

  • Casual Listener
  • Then I surf to: https://www.spotify.com/se/redeem/   I get a:   502 Bad Gateway nginx
  • crismarsf
  • Roadie
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Solved!! Account possibly hacked or duplicate conflict

I can't log into Spotify. I leave it running in my office at work, which is a secure location, and I come home and log into the same account. Yesterday I couldn't log into my Spotify account when I got home. And when I came in to work today I got an ...

  • Casual Listener
  • I can't log into Spotify. I leave it running in my office at work, which is a secure location, and I come home and log into the same account. Yesterday I couldn't log into my Spotify account whe...
  • user-removed
  • Not applicable
  • 428 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Security
  • 428 Views
  • 4 replies
  • 0 likes

Delete my account

Hi I would like to delete my account because it is connected to my facebook page and I do not use facebook anymore. I have sent a form to the support team but have heard nothing back. what do I do from here?

  • Visitor
  • Hi I would like to delete my account because it is connected to my facebook page and I do not use facebook anymore. I have sent a form to the support team but have heard nothing back. what do I do fr...
  • Greg
  • Roadie
  • 422 Views
  • 8 replies
  • 0 likes
  • 422 Views
  • 8 replies
  • 0 likes

Changed card details, charged twice?

I had to change my card details as I changed my bank account, I am normally charged £4.99 a month for premium as I have student discount however once I had changed my card details and signed back in it now says I am being charged £9.99 a month but st...

  • Casual Listener
  • I had to change my card details as I changed my bank account, I am normally charged £4.99 a month for premium as I have student discount however once I had changed my card details and signed back in ...
  • Greg
  • Roadie
  • 395 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 395 Views
  • 7 replies
  • 0 likes

Sammi the Hacker/protectyourselfie.org

I was listening to music on spotify today and working for several hours. While I was working I switched over to the spotify application running on my computer to see an ad that stated that my account had been hacked by some gu named sammi and mention...

  • Casual Listener
  • I was listening to music on spotify today and working for several hours. While I was working I switched over to the spotify application running on my computer to see an ad that stated that my account...
  • Peter__
  • Community Legend
  • 761 Views
  • 6 replies
  • 0 likes
  • Security
  • 761 Views
  • 6 replies
  • 0 likes

Solved!! cant get the darn facebook away from my profile.

My sister logged into her facebook on my PC and wnated to share some song or play list and now her name and image is in my spotify. We have deactivated her facebook from spotify, removed all apps info from facebook. I even tried to create a facebook ...

  • Casual Listener
  • My sister logged into her facebook on my PC and wnated to share some song or play list and now her name and image is in my spotify. We have deactivated her facebook from spotify, removed all apps inf...
  • denully
  • Casual Listener
  • 388 Views
  • 4 replies
  • 0 likes
  • Account
  • 388 Views
  • 4 replies
  • 0 likes

Got a giftcard, already had unlimited

So I got a giftcard from my boss for $10 and I figured I could just use it to pay my account fo the month but when I entered in the redeem code it changed my account to premium and changed my bill date. I just paid my spotify account on the 20th and ...

  • Newbie
  • So I got a giftcard from my boss for $10 and I figured I could just use it to pay my account fo the month but when I entered in the redeem code it changed my account to premium and changed my bill da...
  • Peter__
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Solved!! Playlists and Premium account lost after upgrade to Premium 30-day free trial

Hi there, 2 days ago upgraded my Spotify account to Premium 30-day free trial, but now all my playlists are gone, and my account have changed from premium to free again. I would really like to have my playlists back, while I have used a lot of time t...

  • Casual Listener
  • Hi there,   2 days ago upgraded my Spotify account to Premium 30-day free trial, but now all my playlists are gone, and my account have changed from premium to free again. I would ...
  • MichaelW
  • Community Legend
  • 1652 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1652 Views
  • 4 replies
  • 0 likes

Solved!! How do i down grade back to the free spotify

I just did the free 30 day premium membership trial and i want the free one back so i dont get charged for premium

  • Casual Listener
  • I just did the free 30 day premium membership trial and i want the free one back so i dont get charged for premium
  • sexyslatinlover
  • Casual Listener
  • 489 Views
  • 5 replies
  • 0 likes
  • 489 Views
  • 5 replies
  • 0 likes

I'm in the US and trying to buy an e-card for someone in the UK. HELP!

It was my baby cousin's birthday yesterday and I tried to buy her a Spotify e-card. I attempted to use the .uk site but neither my Paypal (I understand that because of my Paypal country being US, it will not let me pay for a UK e-card, whatever) but ...

  • Casual Listener
  • It was my baby cousin's birthday yesterday and I tried to buy her a Spotify e-card. I attempted to use the .uk site but neither my Paypal (I understand that because of my Paypal country being US, it ...
  • Peter__
  • Community Legend
  • 238 Views
  • 3 replies
  • 0 likes
  • Premium
  • 238 Views
  • 3 replies
  • 0 likes