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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8921 Views
  • 1 replies
  • 9 likes
  • Security
  • 8921 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 480065 Views
  • 979 replies
  • 111 likes
  • Account
  • 480065 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210422 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210422 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120580 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120580 Views
  • 72 replies
  • 12 likes

Student discount tells me my birth date is invalid

I am trying to activate my NUS student discount but when I try it tells me my birth date is invalid. I'm pretty sure it's not, unless they know something I dont?

  • Newbie
  • I am trying to activate my NUS student discount but when I try it tells me my birth date is invalid. I'm pretty sure it's not, unless they know something I dont?
  • Peter__
  • Community Legend
  • 1041 Views
  • 5 replies
  • 0 likes
  • 1041 Views
  • 5 replies
  • 0 likes

I never signed up for this service

I never signed up or authorized anyone to use my card n I have charges for this service. I want to make it stop n get my money back what do I do. Had to make an account now to try n fix this

  • Newbie
  • I never signed up or authorized anyone to use my card n I have charges for this service. I want to make it stop n get my money back what do I do. Had to make an account now to try n fix this
  • kbrooksc
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

Not register right password.

Changed my password cause kept saying invalid password even tho I knew it was right. After that logged in fine the first time. Then got auto logged out. Then having to click log in 5-6 times before it's actually log me in w.o saying wrong password.

  • Casual Listener
  • Changed my password cause kept saying invalid password even tho I knew it was right. After that logged in fine the first time. Then got auto logged out. Then having to click log in 5-6 times before i...
  • olmansmuzik2014
  • Casual Listener
  • 338 Views
  • 4 replies
  • 0 likes
  • 338 Views
  • 4 replies
  • 0 likes

Expat family issue

I am an American living abroad (Bolivia) with family. I signed up for premium, and it works fine. Then I added my son's existing account as a member of my family, and it only show free. Though if I VPN into the US it does work. So it appears that spo...

  • Casual Listener
  • I am an American living abroad (Bolivia) with family. I signed up for premium, and it works fine. Then I added my son's existing account as a member of my family, and it only show free. Though if I V...
  • TylerWilson
  • Casual Listener
  • 1434 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1434 Views
  • 2 replies
  • 0 likes

Solved!! forgot password

I click the forgot password on the log in screen and it brings me to my profile on how to change my password. you can type in the new password but you need the old one the one that i can't remember in order to change it. that is so dumb i wouldn't cl...

  • Newbie
  • I click the forgot password on the log in screen and it brings me to my profile on how to change my password. you can type in the new password but you need the old one the one that i can't remember i...
  • Smithlinda
  • Newbie
  • 4968 Views
  • 7 replies
  • 2 likes
  • 4968 Views
  • 7 replies
  • 2 likes

no longer access to my old spotify account

Help me please. I was automatically logged off spotify today. When I tried to log back to my account again, I no longer had access to my playlists and was now on Spotify free instead of premium. I was connected to my facebook account, but now when I ...

  • Newbie
  • Help me please. I was automatically logged off spotify today. When I tried to log back to my account again, I no longer had access to my playlists and was now on Spotify free instead of premium. I wa...
  • Peter__
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 182 Views
  • 1 replies
  • 0 likes

I cancelled a loong time ago, still being charged

Hey, I used to have Spotify premium but I moved and cancelled the subscription to save money. I know it was cancelled because I can no longer save music to my computer and all that jazz. The bank account back home just sent me a letter and said my ac...

  • Casual Listener
  • Hey, I used to have Spotify premium but I moved and cancelled the subscription to save money. I know it was cancelled because I can no longer save music to my computer and all that jazz. The bank acc...
  • Amarro
  • Community Legend
  • 250 Views
  • 3 replies
  • 0 likes
  • 250 Views
  • 3 replies
  • 0 likes

Solved!! Credit card change with spotify unlimited

I need to change my payment information as my current payment data are not currently valid. I have Spotify unlimited but when I visit the page to change this information I realize that Spotify asks me to change my subscription to spotify premium and ...

  • Newbie
  • I need to change my payment information as my current payment data are not currently valid. I have Spotify unlimited but when I visit the page to change this information I realize that Spotify asks...
  • ixc
  • Casual Listener
  • 728 Views
  • 6 replies
  • 0 likes
  • Unlimited
  • 728 Views
  • 6 replies
  • 0 likes

Solved!! Can't login to spotify web player or desktop player

I'm unable to login to either the web or desktop players (but I can access my account/profile management without issues). Is there something wrong with the login server? I've tried resetting my password both through the account management page and th...

  • Casual Listener
  • I'm unable to login to either the web or desktop players (but I can access my account/profile management without issues). Is there something wrong with the login server? I've tried resetting my passw...
  • insaniack
  • Casual Listener
  • 575 Views
  • 2 replies
  • 0 likes
  • Login
    Premium
    Subscription
  • 575 Views
  • 2 replies
  • 0 likes

Switching from Premium to Family

I'm a premium subscriber right now and my montly subscription will renew in a few weeks. If I switch to Family, how will I be charged? Prorate for the rest of the month that I have for Premium? Double charge?

  • Casual Listener
  • I'm a premium subscriber right now and my montly subscription will renew in a few weeks. If I switch to Family, how will I be charged? Prorate for the rest of the month that I have for Premium? Doubl...
  • Peter__
  • Community Legend
  • 1552 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 1552 Views
  • 2 replies
  • 0 likes

Help! Premium subscription not activating

So I just upgraded my acount to premium and pad the $9.99. For some odd reason it will not update and give me access to premium features. I tried on both my desktop app as well as my mobile app, neither one seems to be working. I logged out and logge...

  • Newbie
  • So I just upgraded my acount to premium and pad the $9.99. For some odd reason it will not update and give me access to premium features. I tried on both my desktop app as well as my mobile app, neit...
  • Peter__
  • Community Legend
  • 377 Views
  • 5 replies
  • 0 likes
  • 377 Views
  • 5 replies
  • 0 likes

Spotify not working through Spotify

I have purchased the premium subscribtion and have attempted to authenticate to my sonos controller app which it says had been done successfully. But I attempt to play a song on the sonos app it says That my Spotify sign in details not valid. Please ...

  • Newbie
  • I have purchased the premium subscribtion and have attempted to authenticate to my sonos controller app which it says had been done successfully. But I attempt to play a song on the sonos app it says...
  • Peter__
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Solved!! Subscription not working?

As of not too long ago, I boarded a boat and purchased a premium membership on my phone through the mobile data being as I want to download the music before departure and listen offline when the boat is sailing. But when I attempt to download the mus...

  • Newbie
  • As of not too long ago, I boarded a boat and purchased a premium membership on my phone through the mobile data being as I want to download the music before departure and listen offline when the boat...
  • Peter__
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 231 Views
  • 1 replies
  • 0 likes

new user

I downloaded Spotify onto my phone and trying to start a new profile from the menu page. But its not letting me, it says I'm trying to log in from a another country... Help?

  • Casual Listener
  • I downloaded Spotify onto my phone and trying to start a new profile from the menu page. But its not letting me, it says I'm trying to log in from a another country... Help?
  • Peter__
  • Community Legend
  • 212 Views
  • 3 replies
  • 0 likes
  • 212 Views
  • 3 replies
  • 0 likes

Spotify premium upgrade not working

Same as most of these posts, I'm not able to access my premium account and privileges after registering as premium!!! Not impressed it's been 4 hours of logging in and out of all my devices!! My ID is 12121791037

  • Casual Listener
  • Same as most of these posts, I'm not able to access my premium account and privileges after registering as premium!!! Not impressed it's been 4 hours of logging in and out of all my devices!! My ID i...
  • Peter__
  • Community Legend
  • 339 Views
  • 2 replies
  • 1 likes
  • 339 Views
  • 2 replies
  • 1 likes

Spotify app on PC wont logon

I just tried to set up an account and found I already had one so changed the password and downloaded the Windows 7 app. I can log in on the web but my Windows app wont logon. Have reset my password 3 times now. Is spotify this useless or am I doing s...

  • Newbie
  • I just tried to set up an account and found I already had one so changed the password and downloaded the Windows 7 app.  I can log in on the web but my Windows app wont logon.  Have reset m...
  • Peter__
  • Community Legend
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Cant end my spotify premium account.

Hey! Some kind problems is with changening payment and i want end my spotify premium. I dont need anymore premium, because spotify does not work on my phone. If admins could help?

  • Newbie
  • Hey!   Some kind problems is with changening payment and i want end my spotify premium. I dont need anymore premium, because spotify does not work on my phone.   If admins could hel...
  • Peter__
  • Community Legend
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Cant access Spotify after changing country subscription

Hi, I recently moved from UK back to Malaysia. I was a premium suscriber in UK but since my card expired I switched to a free account and suscribed in Malaysia. But after suscribing to premium it still wont allow me to login into spotify saying my co...

  • Newbie
  • Hi, I recently moved from UK back to Malaysia. I was a premium suscriber in UK but since my card expired I switched to a free account and suscribed in Malaysia. But after suscribing to premium it sti...
  • Josh
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Family Membership Question: What if the person you want to add already has an account

I currently have a premium account as does my husband. Ideally we would like to cancel his account and add him onto the new Family Plan. The question I have is will he get to retain his user id and all his music and playlists if we do that. He doesn'...

  • Casual Listener
  • I currently have a premium account as does my husband. Ideally we would like to cancel his account and add him onto the new Family Plan. The question I have is will he get to retain his user id and a...
  • Josh
  • Community Legend
  • 319 Views
  • 3 replies
  • 0 likes
  • 319 Views
  • 3 replies
  • 0 likes

Can't logon to app

So I already have Spotify and wanted to get for my boyfriend. I created an account and put all payment information and new account for him. I confirmed through email and am able to log on through the spotify website. However, I can't log on to the ap...

  • Casual Listener
  • So I already have Spotify and wanted to get for my boyfriend. I created an account and put all payment information and new account for him. I confirmed through email and am able to log on through the...
  • rbl
  • Newbie
  • 325 Views
  • 5 replies
  • 0 likes
  • 325 Views
  • 5 replies
  • 0 likes