Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I recently changed my password on facebook, and the next time i used spotify all of my stuff was gone. Subscribers, playlists, premium and everything! What do i do? I have tried to both log with facebook and spotify account!
Why can I not talk to a human representative???
Is there somewhere a hours counter?
Hey. My restore button isnt working. It doesnt do anything when i try to restore a couple of playlists. Managed to do it in the past but now its not working. Sometimes get the message 'Bad Gateway' when trying to reach the Restore page.
People are on my account please sign them out -Carlos
Hello, I have a premium account and want to give 1 year of premium to a friend in Japan, is this possible? I have been reading and haven't found an answer. My account and card are both registered to the UK. Thanks!
I just signed up for Unlimited on 11-30-2013 (a few days ago). (I have never purchased Premium.) Today I received an offer for a 60 day free trial of Premium, and I tried to use it. However, it would not work on my account, so I contacted customer su...
Hi, I upgraded to unlimited about an hour ago, but spotify has not recognised this and just says I have used up my 10 hour song limit. I have still been charged and my account says I'm an unlimited user but I don't have any music available to me. Hel...
I cancelled my spotify before my free trial was up, but I still was charged for it and I still am being charged for it! I do not listen to this and I dont get on it either. I do not want this spotify! I cancelled before my free trial was up and I wan...
Im in desperate need for help! I have been automatically charged for 2 months and after the last payment which was 29/11, I decided I didn't want to be automatically charged so that I could decide myself which exactly when I want to pay. So I turned ...
I have subscribed to premium and am deligthed such that I will continue after the free period. In the blurb for premium it says I can download music for offline listening and I can have spotify on all my devices. That's fine but a couple of questions...
My fb and spotlfy are connected but I want to delete my fb, how do I go from fb to user id??
I am outraged!! I just bought a $10 spotify grift card. It told me I could only redeem it at spotify/redeem, and so I did. But I only had the option to select unlimited but I wanted premuim. Note I was on my phone. It told me I could switch to premui...
I just signed up for the Premium service but I still get ads. I see an Upgrade button in the player but when I click it, I'm only given the option to sign up for the FREE 30 day trial...which has ads! Grrrr. Is there any way around this? Do they forc...
Since I could obviously log on to Spotify (or else I wouldn't be able to write here in the first place) I got the right password. I've been trying several times to pay for another month of Premium, but it just won't take my password. But when I log o...
Hi there Spotify Customer Care Agent, I installed the spotify app on google play and was given a 48 hour free trial. I downloaded some music and now I am told that I must have a Premium subscription in order to stream it on my tablet. As it is alread...
I used the 10 hours music per month and bought the unlimited, but it still says that i used all my 10 hours even though i just bought the unlimited version. Can anyone help me? Please
I got an email for the free trial for a month if i return to spotify, Ive had it 2 days and now its kicked me off saying its gone past the 48 hours, its not let me save any of my playlist which I had saved on there, I've logged off and back in again ...
Hello, I hope you can help me. Today I've been listening too much to an album. Now I want to hear it again but I can't. It takes me automatically to another album, the next album. But I don't want to listen that, I want to hear the old one. Is there ...
I'm a spotify free user. I was given a free 60 day trial promotion email. I signed up for it (going through the credit card step as well - even though listed as free - so I could be charged after 60 days if I don't cancel). However, premium is not ac...