Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
i have had spotify premium for about a month now. i've been paying for it and when i checked my account my credit card is still on file as currently being used. however, as of this morning it says i am using spotify free and that i need to upgrade. h...
Hi there. I've recently changed my debit card over, and as a result, had to pay for Spotify again - I have been billed twice, it appears. Please can you look into this? My username is leftywill. Kind regards, Will
Hi there, my Spotify account is charged over Paypal and PayPal charges my bank account. I have no credit card data on Paypal. Everything works fine for me. Now I tried to upgrade an account from a friend the same why I upgraded mine but now it seems ...
I had a a Premium Spotify account. I had my daughter sign up for an account which she logged in through her facebook. I used the same credit card on both accounts. I cancelled my account today and it seems her account was somehow linked to mine. When...
Hello I have had a premium spotify account for the last 5 months, about 4-5 days ago i got an email saying payment failed. However i still have money in my account. I removed the card to try again. I pressed add a new payment. When i want to add my p...
I wanted to deactivate my Facebook account but when I did, I found I'm logged out of my (paid for) Spotify account. I had to reactivate it to log back. How do I set up unique login details for Spotify so I can use that while Facebook is deactivated? ...
Hello I have lost my credit card and afterwards gotten a new one. THerefore my account has been inactive. Now I have rebought a premium account. Problem: I can't log in - seems I have forgot my password. I keep finding this as the solution but how do...
Hi Spotify, I read through the forum and found similar posts but my problem can only be addressed via a moderator. I have been using Spotify for about a month now and have built up playlists. After logging in a few days ago, I was prompted as a new u...
While trying to install Spotify on my tablet I had to change my password to do so...once I did and signed in my phone or tablet did not have my premium service and all of my playlists and data was cleared. I have logged out and in, uninstalled and re...
Hi there, I recently changed my credit card payment method from a mastercard to an AMEX. I have been charged the following twice on the same day? PENDING - AMEX - SPOTIFY AUD SUBS RECURRING \\\W1F Both transactions are $0.01 AUD and are still pending...
I have a spotity account through spotify partner KPN. I'd like to listen to my playing list on my computer and at the same time, on (my son's) iPod. Do I need a second account? And if so, how do I go about getting myself one?
I bought a gift card in another country, and now it tells me that the countries won't match? A refund or another way to be premium without additional costs would be nice
Hey, I bought a 30 euro card for spotify and would like to use this to get premium ... i cant do this .... only thing i can do is buy 40 songs which i dnt want also last month i put my 30 euro card for the 4.99 a month for advertisment on accident .....
I've been having alot of issues lately, and i'm extremely frustrated by now. When i login with my facebook account, i have no Premium and no playlist, and when i try to log in with my original username and password, it says that it doesnt exist... Wh...
Can´t seem to conect to my facebookfriends when i open spotify. tried to reinstale it , restart both program and the pc and still doesn´t work. If i go to preferences i dont have the "social network" option in there to check facebook or something.ple...
Hi My playlist named "country" is suddenly gone. Can someone fix it please? Thanks.
Det här är under all kritik! Jag är supernoga med mina inloggningsuppgifter och ni har en svag länk någonstans. Jag har anmält detta på tre eller fyra olika ställen och ni återkommer inte. Jag var till och med tvungen att köra en dispute mha paypal e...
I want to cancel a monthly payment connected with my credit card for an account that is not mine, can somebody at spotify help me with this?
I accidentally hid a Facebook friend and want to unhide them. Can anyone help me figure out how to do this. When I look at the "Find Friends" screen this person is not on there, because I hid them last week by accident, and I can't get them back on t...
After the normal log in, when spotify opens up I am asked to log in again, this time in a green log in box. When I try to log in with my username and password it tells me that I am not registered with Spotify and when the box is closed then spotify i...