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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422574 Views
  • 965 replies
  • 108 likes
  • Account
  • 422574 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187193 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187193 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Solved!! Is the 10 hour limit gone or not?

Hello, I heard that Spotify removed the time limit from free users quite recently. That means I should be able to stream whatever I want, whenever I want on the desktop app, the tablet app and the web app... am I wrong? It even says so here. However,...

  • Casual Listener
  • Hello,   I heard that Spotify removed the time limit from free users quite recently. That means I should be able to stream whatever I want, whenever I want on the desktop app, the tablet app...
  • cryopyre
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Unlimited
  • 568 Views
  • 2 replies
  • 0 likes

Sync problems, max 3 devices?

Hi there.I'm sorry if I'm just stupid or blind or both or whatever. So I just got a new Smartphone yesterday. Installed Spotify and let it download all the starred songs/playlists. Tested it while UMTS/WiFi was turned off, worked like a charm.This mo...

  • Newbie
  • Hi there. I'm sorry if I'm just stupid or blind or both or whatever.   So I just got a new Smartphone yesterday. Installed Spotify and let it download all the starred songs/playlists. Tested ...
  • Philipdev
  • Newbie
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Huge login problem on my spotify account pls help

Hi folks, i have a huge login problem on my spotify account. I did forget my password for the login and the mail adsress, which i used for the registration is not longer existing, so no way to reset my password. Is there any way, to get a new Passwor...

  • Casual Listener
  • Hi folks,   i have a huge login problem on my spotify account.   I did forget my password for the login and the mail adsress, which i used for the registration is not longer existin...
  • mrlemon22
  • Casual Listener
  • 200 Views
  • 2 replies
  • 0 likes
  • 200 Views
  • 2 replies
  • 0 likes

Unable to unfollow top tracks of someone else

Hi guys, I have a minor problem here. I decided after a breakup to unfollow my ex' "top tracks" list to not be reminded so much of her. To be precise I can unfollow that playlist but for only about a second after which I instantly follow that playlis...

  • Newbie
  • Hi guys,   I have a minor problem here.    I decided after a breakup to unfollow my ex' "top tracks" list to not be reminded so much of her.   To be precise I can unfo...
  • Joe
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 227 Views
  • 1 replies
  • 0 likes

What is the difference between spotify free an unlimited?

I paid for spotify unlimited but I don't see the benefit. What is the difference between the free and the unlimited? I am so disappointed. I AM STILL HEARING ADS, ONLY A FEW AMOUNT OF SKIPS PER HOUR, PLAY ON SHUFFLE!!! WHAT AM I PAYING FOR?

  • Casual Listener
  • I paid for spotify unlimited but I don't see the benefit. What is the difference between the free and the unlimited? I am so disappointed. I AM STILL HEARING ADS, ONLY A FEW AMOUNT OF SKIPS PER HOUR,...
  • Joe
  • Community Legend
  • 5308 Views
  • 4 replies
  • 0 likes
  • 5308 Views
  • 4 replies
  • 0 likes

Twitter competition problem with code

Hi I won this weeks 6 months free spotify comp on twitter (emmaljonesbz) I've just had the discount code DM to me and have logged in with my account details. However for some reason the free 6 months has been added to my Mum's account. My Mum's accou...

  • Regular
  • Hi I won this weeks 6 months free spotify comp on twitter (emmaljonesbz) I've just had the discount code DM to me and have logged in with my account details. However for some reason the free 6 months...
  • Jamie
  • Spotify Legend
  • 236 Views
  • 3 replies
  • 0 likes
  • Account
  • 236 Views
  • 3 replies
  • 0 likes

Set up is wrong

I just got a 10$ spotify card thinking that it might get me one maybe two months of music . We'll when I had the 48hr trial I was aloud to download unlimited music and also make it so I could listen too it when I didn't even have Internet on my phone...

  • Newbie
  • I just got a 10$ spotify card thinking that it might get me one maybe two months of music . We'll when I had the 48hr trial I was aloud to download unlimited music and also make it so I could listen ...
  • Jamie
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! still not working

I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall, nothing. Any help? Also, im not paying to continue...

  • Casual Listener
  • I purchased the spotify card and redeemed it on the website, then logged into my facebook account and it says i upgraded successfully. I go to the mobile app and log out/in, noyhing. Clean reinstall,...
  • bblackburn827
  • Casual Listener
  • 229 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 229 Views
  • 3 replies
  • 0 likes

Help

Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium

  • Casual Listener
  • Premium has stopped working on my iphone. I still have all of my playlists but I can't click on any songs to play them. I get the pop up that I need to upgrade to premium
  • Joe
  • Community Legend
  • 166 Views
  • 2 replies
  • 0 likes
  • Premium
  • 166 Views
  • 2 replies
  • 0 likes

active sessions

I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify

  • Newbie
  • I would like to close all my active spotify sessions, I changed my password but my friend has an iPhone and I would like him not to be able to use my Spotify
  • Joe
  • Community Legend
  • 794 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 794 Views
  • 1 replies
  • 0 likes

How do I log in to Mac client?

I have no idea how to log in using the Mac client. Logging into the website is easy as cake, using Facebook. The Mac client asks me to enter a Spotify username or Facebook email (whatever the latter is...). However, entering my number Spotify usernam...

  • Newbie
  • I have no idea how to log in using the Mac client.  Logging into the website is easy as cake, using Facebook.   The Mac client asks me to enter a Spotify username or Facebook email (wha...
  • Joe
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

BOKU AT&T Stopped working.

I subscribed to premium about a month ago via BOKU AT&T and it worked perfectly. About a week ago I got a crazy amount of text messages from BOKU reminding me that I was going to be billed for the next month. I kept recieving the same text message fo...

  • Casual Listener
  • I subscribed to premium about a month ago via BOKU AT&T and it worked perfectly. About a week ago I got a crazy amount of text messages from BOKU reminding me that I was going to be billed for th...
  • Joe
  • Community Legend
  • 1108 Views
  • 3 replies
  • 0 likes
  • 1108 Views
  • 3 replies
  • 0 likes

Problem with 2 Accounts

I am currently living in Spain and had a similar problem with trying to change my country on my account page (from US to Spain). So I decided to try to make a new account without attaching the account to my Facebook and then send myself my existing U...

  • Visitor
  • I am currently living in Spain and had a similar problem with trying to change my country on my account page (from US to Spain). So I decided to try to make a new account without attaching the accoun...
  • Joe
  • Community Legend
  • 125 Views
  • 1 replies
  • 0 likes
  • Account
  • 125 Views
  • 1 replies
  • 0 likes

1148473873 help

I can not log into my account, I linked facebook account with 2 accounts and now I can not access before, this was my number user 1148473873, thanks

  • Newbie
  • I can not log into my account, I linked facebook account with 2 accounts and now I can not access before, this was my number user 1148473873, thanks
  • Christoffer
  • Community Legend
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 114 Views
  • 1 replies
  • 0 likes

Pay for 12 months in advance - gone!

Hi, Why have you removed the 12 Months subscription?!?!? I want to pay once for a whole year and that's it. Why are you making things worse, what is the explanation for this?

  • Music Fan
  • Hi,   Why have you removed the 12 Months subscription?!?!?   I want to pay once for a whole year and that's it. Why are you making things worse, what is the explanation for thi...
  • Greg
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 308 Views
  • 1 replies
  • 0 likes

paying for premium

Hi! During 2013 I started to use Spotify and tried Premium for one month. It kept on pulling money from my account thogh I tried to end the business. I had contact with you at that time and you said that it might have to do with logging in through Fa...

  • Visitor
  • Hi!    During 2013 I started to use Spotify and tried Premium for one month. It kept on pulling money from my account thogh I tried to end the business. I had contact with you at that t...
  • Greg
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 136 Views
  • 1 replies
  • 0 likes

Only Being Offered Premium Subscription

Hi, I'd like to use my £30 Spotify gift card to get 6 months of Unlimited, but I'm only being offered 3 months of Premium. How would I best resolve this problem?Thanks for your help.

  • Newbie
  • Hi,   I'd like to use my £30 Spotify gift card to get 6 months of Unlimited, but I'm only being offered 3 months of Premium. How would I best resolve this problem? Thanks for your help.&n...
  • Joe
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Need a refund

Hi, I was late cancelling my suscription, 5 minutes late! I need a refund, I do not want Spotify this month and I need the money, what can a I do? Thanks

  • Newbie
  • Hi, I was late cancelling my suscription, 5 minutes late! I need a refund, I do not want Spotify this month and I need the money, what can a I do? Thanks
  • Joe
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 134 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country on signup

Hi all, I signed up when spotify opened for Greece and now i see that the default country was set to USA and spotify is in offline mode. Tried to change country with no success, so i opened a new account, from Greece again, with Greek IP, again count...

  • Casual Listener
  • Hi all, I signed up when spotify opened for Greece and now i see that the default country was set  to USA and spotify is in offline mode. Tried to change country with no success, so i opened a...
  • Blautz
  • Casual Listener
  • 742 Views
  • 7 replies
  • 0 likes
  • Account
  • 742 Views
  • 7 replies
  • 0 likes

My Spotify stops playing at 5 hours

Good night. I like to have Spotify running all day long, but it stops every 5 or 6 continued hours. Then I have to press play button to keep on playing music again. Any idea?? Thanks so much!!

  • Casual Listener
  • Good night.   I like to have Spotify running all day long, but it stops every 5 or 6 continued hours. Then I have to press play button to keep on playing music again. Any idea?? Thanks so mu...
  • FuNkiTo
  • Regular
  • 4787 Views
  • 19 replies
  • 0 likes
  • Other
  • 4787 Views
  • 19 replies
  • 0 likes