Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
ribezaz
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I got two ten dollar Spotify gift cards and only entered one of them, and it gave me two months of premium when I was wanting unlimited is there anyway I can get help on changing this.
I've bought a 10 dollar card at 7/11 redeemed it and ended up with 2 months of unlimited when I wanted premium.. I only listen on my phone and it's my main source of music, I can not afford to pay another 10 dollars to get premium!!! I'd just like to...
Hi, I pretty much freaked out when I saw my playlists were gone. I don't know how this happened, maybe it had to do something with Facebook or because I downloaded mavericks lately (but Spotify worked for like 3 weeks, so I don't think that's the pro...
I filled out a contact form several days ago and no one has gotten back to me. How long do I need to wait to get a response? Spotify Case # 01311789
Heyi wanna cancell my granparents subscription, they dont know the password and the email account used is lost, so we cant access the reset password Email..
Hi I need help logging everyone out of my spotify. Please help.
Hi, paid for premium and not getting it, done the reinstall still not working, any help ?
My subscription says i have free spotify, but i keep getting charged every month why does this keep happening and how do i cancel my subscription, because the help window doesnt help since there is now view more options under the subscription tab.
I've had spotify premium for 2 years, and cancelled it last month to cut costs. I realized that was a mistake and re-upgraded my account to premium, but when I did, I was charged twice for 9.99. What number can I call to dispute this?
I bought an ipod Nana so that I could listen to the music i downloaded from spotify but I can seem to sync. I have a premium account. I know that I have to sync through itunes for 7th generation. If I can't download music an put it on my nano then I ...
When I try to log into my spotify account through facebook (the blue "log in through facebook" button), it logs me in through the account i made for my children under my other email account. I have tried on three different types of devices (computer,...
So I'm pretty much obsessed with the new Arctic Monkeys Album AM - all other songs in my playlists etc will play fine but when I click ANY arctic monkeys song nothing will play whats so ever and there's no error code or anything - tried restarting bu...
I've paid by Mastercard for premium. I got an email with receipt but the App says that there is not payment and no receipt on www account. What to do now ?
Hi there, For some reason my spotify tells me that i am not premium ( ich have a "Upgrade" Button in the Client ). I allready payed my monthly fee (checked it) so i cant really tell what the problem here is. I also checked what my acc data says on th...
Hey all, This morning I changed my facebook password and clicked the button to log me out of every device that was using my account. Shortly after I went on my phone to use spotify, because facebook logged me out of every device that was using my fac...
Hi there, When I connect to spotify with my facebook account, I connect to another account. My profile picture is mine but the name and the playlists are not. When I look after my actual playlists on spotify, spotify browse a number (116695308) as th...
I recently went from free 30 day trial premium to Unlimited. I can't access my playlists. Am I paying for just radio? I was misinformed. Why would I pay $5 a month for radio when I have other FREE choices thru Pandora and Apple?
Hi I just downloaded spotify premium. And normally i use my ipod when i use spotify so when i got premium i tried it on my ipod offline but it wont let me play the songs i want to. And wont let me skip so i have to do it manually. Why is this? I love...
Hi, Been a fan/subscriber from day one in the Netherlands. Recently moved to the west coast. Been using my account just fine. However I want to use my US bank account to pay for this. So how best to approach this? Is this a matter of changing account...
I signed up to a spotify account using my student discount, it said i still had the 30 days free trial but then ive had the subscription taken out my account straight away????