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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 171 Views
  • 0 replies
  • 5 likes
  • Security
  • 171 Views
  • 0 replies
  • 5 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • CeliMaga
  • Casual Listener
  • 434078 Views
  • 967 replies
  • 108 likes
  • Account
  • 434078 Views
  • 967 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1192629 Views
  • 119 replies
  • 116 likes
  • Account
  • 1192629 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 105973 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 105973 Views
  • 70 replies
  • 11 likes

I've paid for Spotify Premium and I'm not upgraded

I paid for the premium subscription and currently on the 30day trial, haven't received and email confirmation yet and can't sync my devices,

  • Casual Listener
  • I paid for the premium subscription and currently on the 30day trial, haven't received and email confirmation yet and can't sync my devices,
  • Liam
  • Community Legend
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Solved!! One hour limit per week?

I just want to know if its normal that i have 1 hour a week while my friends and classmates has 10 hours? If this is not normal please help me in some way....

  • Newbie
  • I just want to know if its normal that i have 1 hour a week while my friends and classmates has 10 hours?   If this is not normal please help me in some way....
  • Liam
  • Community Legend
  • 624 Views
  • 4 replies
  • 0 likes
  • 624 Views
  • 4 replies
  • 0 likes

Solved!! I cant activate my Premium! HELP

This morning I introduced my code 3 months of premium and gave me that already had the premium in my profile, but entering into Spotify continued appearing the Free.I waited a few hours and now that I re-connected i see that in my profile is Free aga...

  • Visitor
  • This morning I introduced my code 3 months of premium and gave me that already had the premium in my profile, but entering into Spotify continued appearing the Free.I waited a few hours and now that ...
  • Liam
  • Community Legend
  • 548 Views
  • 4 replies
  • 0 likes
  • Premium
  • 548 Views
  • 4 replies
  • 0 likes

No Longer Spotify Premium?

I've been paying for spotify premium since around March. This morning when I tried to listen to music on my iPhone I got a notice that I was no longer subscribed to premium. If this could be remedied I would greatly appreciate it. Craig

  • Casual Listener
  • I've been paying for spotify premium since around March. This morning when I tried to listen to music on my iPhone I got a notice that I was no longer subscribed to premium. If this could be remedied...
  • Peter__
  • Community Legend
  • 711 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 711 Views
  • 5 replies
  • 0 likes

Solved!! Could I be logged out all devices?

I forgot to log out of spotify on my friends school pc, and he won't log out.. can you log me out on all devices?

  • Newbie
  • I forgot to log out of spotify on my friends school pc, and he won't log out.. can you log me out on all devices?
  • Liam
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Fail

I have the error 408 on spotify, can't not use it. Why??

  • Regular
  • I have the error 408 on spotify, can't not use it. Why??
  • Peter__
  • Community Legend
  • 395 Views
  • 7 replies
  • 0 likes
  • 395 Views
  • 7 replies
  • 0 likes

DELETED PLAYLIST FOR MY WEDDING - HELP!!!

Hi there, Please can you help - I seemed to have deleted my playlist entitled Wedding Songs and its meant for my wedding this weekend. I thought I was deleting just one song but it's just disappeared! I had about 99 track on it. Can you possibly help...

  • Newbie
  • Hi there, Please can you help - I seemed to have deleted my playlist entitled Wedding Songs and its meant for my wedding this weekend. I thought I was deleting just one song but it's just disappe...
  • Peter__
  • Community Legend
  • 282 Views
  • 3 replies
  • 0 likes
  • Premium
  • 282 Views
  • 3 replies
  • 0 likes

Failed Payment

Hi, I had a little banner message come up telling me my payment didn't go through. Will Spotify automatically try again or should I manually make a payment?

  • Casual Listener
  • Hi,   I had a little banner message come up telling me my payment didn't go through.   Will Spotify automatically try again or should I manually make a payment?
  • Peter__
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 324 Views
  • 1 replies
  • 0 likes

NUS Discount Not working

Hi, My NUS card number won't be accepted on your website, it says it is invalid. I just signed up for premium, still in the 30 day trial period I just bought my NUS card today, so it is definitely valid. I've also tried in 3 browsers and going on the...

  • Newbie
  • Hi,   My NUS card number won't be accepted on your website, it says it is invalid.   I just signed up for premium, still in the 30 day trial period   I just bought my NUS c...
  • Peter__
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Spotify in Budapest Hungary?

I am studying abroad in Budapest Hungary and will be traveling around eastern Europe in the fall. I have spotify premium and am originally from the USA, I can't live without my spotify account, will it still work on my phone over there? I plan on get...

  • Casual Listener
  • I am studying abroad in Budapest Hungary and will be traveling around eastern Europe in the fall. I have spotify premium and am originally from the USA, I can't live without my spotify account, will ...
  • Liam
  • Community Legend
  • 3249 Views
  • 3 replies
  • 0 likes
  • 3249 Views
  • 3 replies
  • 0 likes

I want to deactivate my facebook account!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

As obvious from the subject I want to deactivate my fb that I used when I signed up! Problem is when I deactivate my facebook Spotify is also deactivated because they are linked. I couldnt even post on here without being looged in so what the f do yo...

  • Visitor
  •   As obvious from the subject I want to deactivate my fb that I used when I signed up!   Problem is when I deactivate my facebook Spotify is also deactivated because they are linked. ...
  • Peter__
  • Community Legend
  • 3108 Views
  • 1 replies
  • 0 likes
  • 3108 Views
  • 1 replies
  • 0 likes

Log off all users

Please log off all users on my account.

  • Casual Listener
  • Please log off all users on my account.
  • Peter__
  • Community Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • Login
  • 634 Views
  • 1 replies
  • 0 likes

Why Spotify?

I don't see point in paying monthly for this.. you can't Purchase! nor can you download any of the music. £9.99 per month to listen to music?? riddiculas. I can get the music anywhere and listen to it just same.Without! having to pay a monthly subscr...

  • Gig Goer
  • I don't see point in paying monthly for this.. you can't Purchase! nor can you download any of the music. £9.99 per month to listen to music?? riddiculas. I can get the music anywhere and listen to...
  • Adam
  • Roadie
  • 540 Views
  • 1 replies
  • 0 likes
  • Premium
  • 540 Views
  • 1 replies
  • 0 likes

two accounts switched?

I was at my brothers pad and i wanted to play my music on his spotify so i tried logging in with my info and somehow his profile is now my profile and my music is gone. what is going on?

  • Casual Listener
  • I was at my brothers pad and i wanted to play my music on his spotify so i tried logging in with my info and somehow his profile is now my profile and my music is gone. what is going on?
  • Adam
  • Roadie
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

My android won't play more than one song in a playlist...then it gives me an error message

I've been a subscribing member for over a year, but since I've not been able to use the radio feature to listen to more than one song in any one genre, I see no reason to continue to pay for the service...it's been a problem for over a week, and has ...

  • Newbie
  • I've been a subscribing member for over a year, but since I've not been able to use the radio feature to listen to more than one song in any  one genre, I see no reason to continue to pay for th...
  • Adam
  • Roadie
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

I was paying for Spotify Premium.. After 4 months of use I can't access my music?

My card that I pay with expired, so I updated my payment details & all of a sudden my spotify has downgraded to Spotify Free even though I usually pay £5.00 (with my student discount) each month for Spotify Premium & I can't access my music now? Help...

  • Newbie
  • My card that I pay with expired, so I updated my payment details & all of a sudden my spotify has downgraded to Spotify Free even though I usually pay £5.00 (with my student discount) each month ...
  • Adam
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

NO PUEDO ESCUCHAR LAS LISTAS EN MODO OFFLINE

Tengo cuenta premium, pero tengo que descargar las listas todos los días, porque cuando pongo el modo offline, no están disponibles.Saqué la cuenta premium, justo para eso.Me voy de vacaciones a un lugar sin internet, y menos aún wifi, y me gustaría ...

  • Casual Listener
  • Tengo cuenta premium, pero tengo que descargar las listas todos los días, porque cuando pongo el modo offline, no están disponibles. Saqué la cuenta premium, justo para eso. Me voy de vacaciones a ...
  • Adam
  • Roadie
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Playlist empty on another device

Hi all! I mixed a new playlist on my computer at work, but when I got home the playlist was empty ( on another computer ). I checked my iPhone aswell, the playlist was there but it was empty. Any idea of what happend? I don't know if my computer at w...

  • Newbie
  • Hi all!   I mixed a new playlist on my computer at work, but when I got home the playlist was empty ( on another computer ). I checked my iPhone aswell, the playlist was there but it was e...
  • Adam
  • Roadie
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

Quitting

I have given up with Spotify software. It's useless. Here is my email to Support: I cannot bear the lack of responsiveness from Spotify anymore. It can take 10 minutes to go from opening the software to being able to play a song. That's not what I pa...

  • Gig Goer
  • I have given up with Spotify software. It's useless. Here is my email to Support:   I cannot bear the lack of responsiveness from Spotify anymore. It can take 10 minutes to go from opening the...
  • Adam
  • Roadie
  • 200 Views
  • 1 replies
  • 1 likes
  • 200 Views
  • 1 replies
  • 1 likes

Name on DesktopApp not Facebbook name

Hi, when I open Spotify it shows my name and photo from Facebook in top right corner - which is correct. Yet on my friends' Spotify I show up with my nickname and no profile picture. Is there any way I can change this to my FB photo and name? I did s...

  • Newbie
  • Hi, when I open Spotify it shows my name and photo from Facebook in top right corner - which is correct. Yet on my friends' Spotify I show up with my nickname and no profile picture. Is there any w...
  • Adam
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes