Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407718 Views
  • 959 replies
  • 107 likes
  • Account
  • 407718 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1177261 Views
  • 119 replies
  • 113 likes
  • Account
  • 1177261 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100302 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100302 Views
  • 68 replies
  • 10 likes

Error 408

Hi i cant log in my account is spanish and im in france wht can i do? Urgent !!

  • Casual Listener
  • Hi i cant log in my account is spanish and im in france wht can i do? Urgent !!
  • Joe
  • Community Legend
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Merged accounts on accident, now im missing one whole account

So this is what has happend, I had a account for almost a year now, my friend wanted an account so I made him one. I left the room while he was making his account and came back to him upset, he had tried to merge his new account with his facebook acc...

  • Newbie
  • So this is what has happend, I had a account for almost a year now, my friend wanted an account so I made him one. I left the room while he was making his account and came back to him upset, he had t...
  • Adam
  • Roadie
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Songs from Facebook doesn't play

I tried changing the password to my faceboook account and the music doesn't play when i hit the "play" button on facebook. It keeps prompting me with this message " We could not automatically log you into Spotify. Please log into Spotify with your Fa...

  • Casual Listener
  • I tried changing the password to my faceboook account and the music doesn't play when i hit the "play" button on facebook. It keeps prompting me with this message " We could not automatically log you...
  • dnvnlm
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 262 Views
  • 2 replies
  • 0 likes

Someone else logged into my account on their own phone.

Hi does anyone know how I can get someone disconnected from my account? I made the mistake of logging into my spotify on their phone and not disconnecting and now I believe they have access to my account even after I changed my password. This kinda s...

  • Casual Listener
  • Hi does anyone know how I can get someone disconnected from my account? I made the mistake of logging into my spotify on their phone and not disconnecting and now I believe they have access to my acc...
  • Joe
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 456 Views
  • 1 replies
  • 0 likes

Moved to Spain - need to kill my old FB-based account

Dear Community, Long, long time ago I registered a Spotify account using my Facebook - back in the days, that was the only option (acc. 1223050376). Recently I moved to Spain and here I purchased the Premium subscription via Movistar (that allows me ...

  • Casual Listener
  • Dear Community,   Long, long time ago I registered a Spotify account using my Facebook - back in the days, that was the only option (acc. 1223050376). Recently I moved to Spain and here I pu...
  • Joe
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 139 Views
  • 1 replies
  • 0 likes

How to delete my spotify

First it said I completed my trial of 48 hours within an hour and now I want to delete my account

  • Newbie
  • First it said I completed my trial of 48 hours within an hour and now I want to delete my account
  • Joe
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
  • 166 Views
  • 1 replies
  • 0 likes

Solved!! Switched from Premium to Unlimited, still charged Premium price

Hello, I was recently in the Premium Free Trial but decided about halfway through the trail to switch to Unlimited. I was told the switch would be made on August 08, 2013 and I would be charged 4.99. I recently got charged 9.99 for Premium even thoug...

  • Casual Listener
  • Hello,   I was recently in the Premium Free Trial but decided about halfway through the trail to switch to Unlimited. I was told the switch would be made on August 08, 2013 and I would be ch...
  • ariaes
  • Casual Listener
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

connecting to music

I'm signed into spotify but can't listen to music. It keeps asking to start my premium even after I just charged it to my card. I updated the spotify app and the issue still continues. What do I need to do to fic this before I discontinue my account ...

  • Newbie
  • I'm signed into spotify but can't listen to music. It keeps asking to start my premium even after I just charged it to my card. I updated the spotify app and the issue still continues. What do I need...
  • Liam
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 127 Views
  • 1 replies
  • 0 likes

Lost all my Playlists

Hi My problem started when I wanted to log in not using Facebook. After that I could not log in, in any way or shape. I tried everything. Therefore I tried to log in as a new member because I thought that it would somehow clear the memory of my brows...

  • Casual Listener
  • Hi My problem started when I wanted to log in not using Facebook. After that I could not log in, in any way or shape. I tried everything.   Therefore I tried to log in as a new member beca...
  • Hereandnow123
  • Casual Listener
  • 263 Views
  • 4 replies
  • 0 likes
  • Free
  • 263 Views
  • 4 replies
  • 0 likes

Only one company used for commercial ads?

There is only one company being advertised on my station, and not only is it for Olive Garden (Yuck!) but it's the same one, over and over. Hearing the same exact (annoying ad after every 2-3 songs for Olive Garden makes me want to cause a Spaghetti ...

  • Newbie
  • There is only one company being advertised on my station, and not only is it for Olive Garden (Yuck!) but it's the same one, over and over. Hearing the same exact (annoying ad after ev...
  • Joe
  • Community Legend
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes

I was charged one months premium and do not know what the account

I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month

  • Newbie
  • I was charged the premium month but that has not been and I would like to know where I can look to use it since I have taken the month
  • Joe
  • Community Legend
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Can't access spotify

My payments are going out as usual but jtoday i just for message saying I need premium to access music
What's going on? Should I stop my direct debit

  • Newbie
  • My payments are going out as usual but jtoday i just for message saying I need premium to access music<br>What's going on? Should I stop my direct debit
  • Joe
  • Community Legend
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium
  • 138 Views
  • 1 replies
  • 0 likes

I'm traveling, can I use spotify in Europe?

Hi! I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something? Thanks,

  • Newbie
  • Hi!   I live in NYC and I'm traveling to Barcelona and London for 3 weekes. Wondering if I would be able to use spotify over there? Sould I do something?   Thanks,
  • Jonahman10
  • Roadie
  • 21799 Views
  • 2 replies
  • 0 likes
  • 21799 Views
  • 2 replies
  • 0 likes

Travelling Abroad

I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?

  • Newbie
  • I have a Spotify US Premium subscription account and will be travelling to Turkey and Greece for a couple of weeks. Will I be able to use my Spotify account in these countries?
  • Adam
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Trying to Change Country, Credit Card charged

I have recently cancelled my premium perscription and moved to a new country (the US from Sweden). My old Swedish account was set to charge a friends CC for the subscription because it wouldn't accept my US credit card. Now I can find no way to chang...

  • Newbie
  • I have recently cancelled my premium perscription and moved to a new country (the US from Sweden).  My old Swedish account was set to charge a friends CC for the subscription because it wouldn't...
  • Liam
  • Community Legend
  • 949 Views
  • 1 replies
  • 0 likes
  • 949 Views
  • 1 replies
  • 0 likes

E-card not arrived, wrong account subscription

Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to disable it from my account and give it to the right p...

  • Casual Listener
  • Hi, I've just bought an e-card for 3 months Spotify premium to give as a present, The person didn't receive the email with the code and I accidentally activated it on my account, is it possible to di...
  • Adam
  • Roadie
  • 398 Views
  • 7 replies
  • 0 likes
  • 398 Views
  • 7 replies
  • 0 likes

me han cobrado dos veces spotify premium

Me habeies cobrado dos veces el sevicio spotify premium del que ya me he dado de baja incluso antes de acabar el mes completo. Por favor pido se mr devuelva el dinero en mi cuenta de nuevo. Gracias.

  • Newbie
  • Me habeies cobrado dos veces el sevicio spotify premium del que ya me he dado de baja incluso antes de acabar el mes completo. Por favor pido se mr devuelva el dinero en mi cuenta de nuevo. Gracias.
  • Adam
  • Roadie
  • 800 Views
  • 1 replies
  • 0 likes
  • Premium
  • 800 Views
  • 1 replies
  • 0 likes

Undoing Facebook Merge

Hi! We use Spotify at work - when I clicked a Spotify song on a Facebook friend's profile this morning, it linked my account to the office Spotify. I have my own personal Spotify/Facebook account. Is there any way to unlink me and make this account f...

  • Newbie
  • Hi!    We use Spotify at work - when I clicked a Spotify song on a Facebook friend's profile this morning, it linked my account to the office Spotify. I have my own personal Spotify/Fac...
  • Liam
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

how do I get back my old account?

Hi, I got some issues with my facebook account. I'm italian, so excuse me for my bad english. In february I joined spotify logging into it from my facebook account, then last July I accidently unlinked spotify and facebook. To fix this situation, I'v...

  • Newbie
  • Hi, I got some issues with my facebook account. I'm italian, so excuse me for my bad english.  In february I joined spotify logging into it from my facebook account, then last July I accidently...
  • Taylor
  • Community Legend
  • 1809 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1809 Views
  • 1 replies
  • 0 likes

CHARGED FOR TRIAL

Hello i have been charged for premium before i have had a chance to cancel it, i am very poor and cannot afford to pay this and need a refund asap! I am not happy about this would someone please help me

  • Newbie
  • Hello i have been charged for premium before i have had a chance to cancel it, i am very poor and cannot afford to pay this and need a refund asap! I am not happy about this would someone please help...
  • Sam
  • Spotify
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium
  • 131 Views
  • 1 replies
  • 0 likes