Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2981 Views
  • 0 replies
  • 8 likes
  • Security
  • 2981 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 455829 Views
  • 973 replies
  • 109 likes
  • Account
  • 455829 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1202107 Views
  • 119 replies
  • 116 likes
  • Account
  • 1202107 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110371 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110371 Views
  • 72 replies
  • 12 likes

"This track is unavailable, if you have the file on your computed you can import it"

Hi - Been listening to an album by Meat Loaf called "3 Bats Live" The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can import it" All the other tracks are fine so not sure why t...

  • Music Fan
  • Hi - Been listening to an album by Meat Loaf called "3 Bats Live"  The 2nd song listened to many times but now it says "this track is unavailable, if you have the file on your computed you can i...
  • jdk147
  • Music Fan
  • 4436 Views
  • 7 replies
  • 0 likes
  • Unlimited
  • 4436 Views
  • 7 replies
  • 0 likes

onkyo

how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password

  • Casual Listener
  • how can i get username and password to log in too spotify on onkyo???? i cant not use my facebook password
  • ar112
  • Casual Listener
  • 340 Views
  • 4 replies
  • 0 likes
  • Premium
  • 340 Views
  • 4 replies
  • 0 likes

virgin media with spotify

I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I have rung virgin many many times and they can't get i...

  • Casual Listener
  • I have had spotify for years and use the android app with my phone. The subscription is now paid to virgin. Now virgin say i have a premium account but my spotify account says i have a free one. I ha...
  • Peter__
  • Community Legend
  • 434 Views
  • 5 replies
  • 0 likes
  • 434 Views
  • 5 replies
  • 0 likes

Double Account?

I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. However the same CC is used. How do I separate the ...

  • Newbie
  • I have two spotify accts that are still in the trial period. they both have two different passwords but the same username since one is linked to my facebook and the other one is my personal spotify. ...
  • Joe
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 338 Views
  • 1 replies
  • 0 likes

Cannot change my email address

Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the other persons email. The only way I can log in right n...

  • Casual Listener
  • Someone has logged onto my spotify account and changed my email address and password. How could I go about contacting Spotify about this, I thought about the contact form, but it will send to the oth...
  • Taylor
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Offline access for this computer has been withdrawn

Hi, I got this message today? Why?Where can I see which devices has offline access? Can I control this somehow? I haven't changed anything and all of a sudden I got this message on my computer which I consider to be my "master" since I have my itunes...

  • Casual Listener
  • Hi,   I got this message today? Why? Where can I see which devices has offline access? Can I control this somehow?   I haven't changed anything and all of a sudden I got this message o...
  • Joe
  • Community Legend
  • 583 Views
  • 3 replies
  • 0 likes
  • 583 Views
  • 3 replies
  • 0 likes

Solved!! 6 months free

Is this promotion still going on? Like if i pay for 6 months, do i get 6 free or was that just a promotion last year?

  • Newbie
  • Is this promotion still going on? Like if i pay for 6 months, do i get 6 free or was that just a promotion last year?
  • Taylor
  • Community Legend
  • 1454 Views
  • 1 replies
  • 0 likes
  • 1454 Views
  • 1 replies
  • 0 likes

Advance Auto Parts Commercial halts music completely

Every time the Advance Auto Parts commecial plays, music SHOULD continue once it finishes, but it doesn't. I have to restart the whole program. Which means I have to restart the whole program every 3 songs or so. This is intolerable. Combined with th...

  • Casual Listener
  • Every time the Advance Auto Parts commecial plays, music SHOULD continue once it finishes, but it doesn't. I have to restart the whole program. Which means I have to restart the whole program every 3...
  • sherbertglasses
  • Casual Listener
  • 846 Views
  • 6 replies
  • 0 likes
  • 846 Views
  • 6 replies
  • 0 likes

new payment method, local playlists not availabe on iphone

I had to submit a new payment method which I received confirmation that it went through. Trouble is none of my playlist are available on my iphone.

  • Newbie
  • I had to submit a new payment method which I received confirmation that it went through. Trouble is none of my playlist are available on my iphone.
  • Joe
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

i want to delete facebook but then cant access spotify

is there any way around this? or am i going to have to create a new spotify account that isnt linked to my facebook, but annoying as im premium... can this be sorted? i want to delete my facebook and use my account still..... very annoyed i cant help...

  • Visitor
  • is there any way around this? or am i going to have to create a new spotify account that isnt linked to my facebook, but annoying as im premium...   can this be sorted?   i want to ...
  • user-removed
  • Not applicable
  • 236 Views
  • 2 replies
  • 0 likes
  • Account
  • 236 Views
  • 2 replies
  • 0 likes

Solved!! Purchase premium

I have changes my bank but I have not jet got my new debit card, So can I signing with my old card? It still work but my bank account would be closed as soon I get my new card. So next mouth would charge be with my new card?

  • Music Fan
  • I have changes my bank but I have  not jet got my new debit card, So can I signing with my old card? It still work but my bank account would be closed as soon I  get my new card.   ...
  • molle
  • Music Fan
  • 384 Views
  • 3 replies
  • 0 likes
  • Premium
  • 384 Views
  • 3 replies
  • 0 likes

No option for credit card when trying to purchase gift card

I am trying to purchase a premium gift card, but the only payment option showing is Paypal. I have done this before, with success, has the option to pay for gift cards by credit card been removed?

  • Casual Listener
  • I am trying to purchase a premium gift card, but the only payment option showing is Paypal.  I have done this before, with success, has the option to pay for gift cards by credit card been remov...
  • Peter__
  • Community Legend
  • 500 Views
  • 7 replies
  • 0 likes
  • 500 Views
  • 7 replies
  • 0 likes

double accounts and problems

hi, i have a prpblem, i tried to change my account so it is an australian account. when i log in it shows that i am in australia and my australian adress. as soon as i want to play music in my chromebook from the web player it tries to log in on the ...

  • Visitor
  • hi, i have a prpblem, i tried to change my account so it is an australian account. when i log in it shows that i am in australia and my australian adress. as soon as i want to play music in my chrome...
  • Taylor
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

Solved!! Cannot proceed with payment

Hi, I am from Poland and i have a problem with my account.Spotify cannot charge my credit card (mBank). Same thing happend when I attached my CC to my PayPal account and tried to pay using it for Spotify Premium. Can you help?

  • Casual Listener
  • Hi,   I am from Poland and i have a problem with my account. Spotify cannot charge my credit card (mBank). Same thing happend when I attached my CC to my PayPal account and tried to pay using...
  • Peter__
  • Community Legend
  • 1798 Views
  • 10 replies
  • 0 likes
  • 1798 Views
  • 10 replies
  • 0 likes

"Error , oops something went wrong" when purchasing a gift card!

This error happens more often than I'd be willing to accept it... Yesterday I bought 3 codes for my friends... Now, this morning, I am trying to purchase a spotify giftcard, I select 1 month, paypal, input the name and emails, insert the captcha, the...

  • Casual Listener
  • This error happens more often than I'd be willing to accept it...   Yesterday I bought 3 codes for my friends...   Now, this morning, I am trying to purchase a spotify giftcard...
  • Peter__
  • Community Legend
  • 1185 Views
  • 5 replies
  • 1 likes
  • 1185 Views
  • 5 replies
  • 1 likes

Spotify Premium Gone?!

Hello,I recently went abroad on a cruise for over 2 weeks. I have had spotify premium for the past few months (check spotacct207) and I have been able to make playlists offline, etc. so I know I had premium. During the trip, I got an error code 408 s...

  • Visitor
  • Hello, I recently went abroad on a cruise for over 2 weeks. I have had spotify premium for the past few months (check spotacct207) and I have been able to make playlists offline, etc. so I know I ha...
  • Adam
  • Roadie
  • 1102 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1102 Views
  • 6 replies
  • 0 likes

Solved!! I've downloaded Spotify from the app store, but am unable to view my account settings via the app.

Hi All, I downloaded the spotify app today, I currently have 48 hours of my trial left. In the T&C it says that I should switch my subsciption type to free from my spotify settings. However the settings available from the app don't seem to have an op...

  • Casual Listener
  • Hi All,   I downloaded the spotify app today, I currently have 48 hours of my trial left. In the T&C it says that I should switch my subsciption type to free from my spotify settings. Ho...
  • daveplaysgames
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Username

How do I change my username on my Spotify account? Thanks

  • Casual Listener
  • How do I change my username on my Spotify account? Thanks
  • Adam
  • Roadie
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Charged for free Trial

I have been charged for the free trial, even though I was very careful to cancel it after the 30 days. Any attempts to contact Spotify have been unsuccessful so far, becase my email address linked to this account refuses to change, regardless of the ...

  • Casual Listener
  • I have been charged for the free trial, even though I was very careful to cancel it after the 30 days. Any attempts to contact Spotify have been unsuccessful so far, becase my email address linked ...
  • Jamie
  • Spotify Legend
  • 256 Views
  • 4 replies
  • 0 likes
  • 256 Views
  • 4 replies
  • 0 likes

App on iphone

My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson

  • Newbie
  • My spotify premium isn't working at my phone. I can log in but all the songs are unplayable. /jan.martensson
  • Jamie
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes