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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 4072 Views
  • 0 replies
  • 9 likes
  • Security
  • 4072 Views
  • 0 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • chiccawith2cs
  • Visitor
  • 462286 Views
  • 974 replies
  • 110 likes
  • Account
  • 462286 Views
  • 974 replies
  • 110 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1204565 Views
  • 119 replies
  • 117 likes
  • Account
  • 1204565 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 112551 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 112551 Views
  • 72 replies
  • 12 likes

my money?...

Spotify charged twice the same value in the same month! Already reported it two vezez this problem, but Spotify does not answer me! Have I been swindled? On 02/06/2013 sent to my account a charge of 6.99 euros + 6.99 euros. Why did they do this? This...

  • Regular
  • Spotify charged twice the same value in the same month! Already reported it two vezez this problem, but Spotify does not answer me! Have I been swindled? On 02/06/2013 sent to my account a charge of ...
  • Jamie
  • Spotify Legend
  • 464 Views
  • 7 replies
  • 0 likes
  • 464 Views
  • 7 replies
  • 0 likes

Notification E-Mails

Hi! I'm still getting those annoying email notifications. I've only created one account, and removed all emails notifications from them. Eventhough I've logged in with my facebook account and my normal login and removed emails from both. Still I'm re...

  • Newbie
  • Hi!    I'm still getting those annoying email notifications. I've only created one account, and removed all emails notifications from them. Eventhough I've logged in with my facebook ac...
  • Jamie
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Wont let me Log in!

The log in for spotify keeps saying my password is incorrect, ive reset the password and still says the same thing, sent email to sportify support, which i non existent, and get the same run-around, reset your password bs. This is so frustrating.

  • Casual Listener
  • The log in for spotify keeps saying my password is incorrect, ive reset the password and still says the same thing, sent email to sportify support, which i non existent, and get the same run-around, ...
  • Joe
  • Community Legend
  • 928 Views
  • 5 replies
  • 0 likes
  • 928 Views
  • 5 replies
  • 0 likes

3 devices

Keep getting a msg that I have more than 3 devices, so I can't go offline and use spotify without resyncing. Does that "3 devices" include my computer? We have 3 ipods and a computer.

  • Newbie
  • Keep getting a msg that I have more than 3 devices, so I can't go offline and use spotify without resyncing. Does that "3 devices" include my computer? We have 3 ipods and a computer.
  • Joe
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Help - can't access account

I have an Unlimited subscription and can't log in to my Spotify account. When I try to reset the passord (using my Spotify user name), I get the message that a password has been sent, but I don't receive the message. Also, if I ask Spotify to reset t...

  • Newbie
  • I have an Unlimited subscription and can't log in to my Spotify account.   When I try to reset the passord (using my Spotify user name), I get the message that a password has been sent, but ...
  • Joe
  • Community Legend
  • 943 Views
  • 3 replies
  • 0 likes
  • 943 Views
  • 3 replies
  • 0 likes

how come my payments is getting declined?

my payment keeps getting declined with this vanilla visa gift card. it is just like a debit card, and it even says that this card can be used with online vendors, any help?

  • Casual Listener
  • my payment keeps getting declined with this vanilla visa gift card. it is just like a debit card, and it even says that this card can be used with online vendors, any help?
  • Joe
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Reset password email not arriving

Hello, I requested a password recovery email. I can log in through fb, but i don't remember my account's password. It hasn't arrived yet. I read some threads that it can up to 48 hours for this to arrive....you've got to be joking. I'm trying to upgr...

  • Casual Listener
  • Hello,   I requested a password recovery email. I can log in through fb, but i don't remember my account's password.   It hasn't arrived yet. I read some threads that it can up to 4...
  • Jamie
  • Spotify Legend
  • 562 Views
  • 5 replies
  • 0 likes
  • 562 Views
  • 5 replies
  • 0 likes

Solved!! has my spotify account been hacked?

Hi Spotify community! I've gotten a problem with my spotify premium account. Yesterday when I tried logging in i got an error message which was saying that my password was invalid and that I should try to log in again. All my playlists are gone and t...

  • Casual Listener
  • Hi Spotify community! I've gotten a problem with my spotify premium account. Yesterday when I tried logging in i got an error message which was saying that my password was invalid and that I shou...
  • izak3
  • Casual Listener
  • 493 Views
  • 2 replies
  • 0 likes
  • 493 Views
  • 2 replies
  • 0 likes

Cannot log in, forgot password

Hi I forgot my password for spotify and for my email address. stupdly. Could some one help as I want to delete my account and 30 day trail. email me please asap on:

  • Newbie
  • Hi I forgot my password for spotify and for my email address. stupdly. Could some one help as I want to delete my account and 30 day trail. email me please asap on:    <snip> &n...
  • Liam
  • Community Legend
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Fear of a unauthorized premium account

I'm afraid that my cousin has used my card to subscribe to a premium, but unfortunately I do not know which user or e-mail may have used.Is there a way to check if my card is connected to some account?

  • Newbie
  • I'm afraid that my cousin has used my card to subscribe to a premium, but unfortunately I do not know which user or  e-mail may have used. Is there a way to check if my card is connected to som...
  • Taylor
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

"The code you entered has already been used"

I was buying a gift card for a family member, and accidently redeeemd the code to my Spotify account. How do I cancel the redeemed code and get a new one for the gift card I am giving away?

  • Newbie
  • I was buying a gift card for a family member, and accidently redeeemd the code to my Spotify account. How do I cancel the redeemed code and get a new one for the gift card I am giving away?  
  • Taylor
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

So did you guys go home for the day without a fix?

If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful. How about you have someone email me and do it for me. That would be great.

  • Regular
  • If so that's the worst business practice i've ever heard of. People trying to subscribe and you are sooo unhelpful.   How about you have someone email me and do it for me. That would be grea...
  • Adam
  • Roadie
  • 436 Views
  • 7 replies
  • 0 likes
  • 436 Views
  • 7 replies
  • 0 likes

my spotify playlists are gone

I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!

  • Visitor
  • I logged in this morning on my spotify account and noticed that i didnt have my playlists anymore. Is there anyway to recover them? Thanks a bunch!
  • Adam
  • Roadie
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

I keep getting charged even though I canceled my subscription!

I canceled my subscription the same day I signed when I realized that the service didn't meet my needs. I just realized that I've been getting charged for the last 6 months even though I canceled the subscription. When I try to call their 877number, ...

  • Casual Listener
  • I canceled my subscription the same day I signed when I realized that the service didn't meet my needs.  I just realized that I've been getting charged for the last 6 months even though I cancel...
  • Adam
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Redeem gift card while still under premium subscription

I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premium subscription. I don't know whether gift-card val...

  • Newbie
  • I am currently a Spotify premium user, paying with my credit card. Two days ago, my friend gave me a Spotify gift card and I accidently redeemed for Spotify subscriptions while I am still under premi...
  • Adam
  • Roadie
  • 1826 Views
  • 1 replies
  • 1 likes
  • 1826 Views
  • 1 replies
  • 1 likes

Receiving email notifications about lists I'm not subscribed to

I receive almost daily email how somebody added a song to some playlist I'm not subscribed to. Example this I received today: "****** just added Jungle Music to the playlist Beach Trip". I double checked that I'm not subscribed to that list. Could yo...

  • Newbie
  • I receive almost daily email how somebody added a song to some playlist I'm not subscribed to. Example this I received today: "****** just added Jungle Music to the playlist Beach Trip". I doubl...
  • takkischitt
  • Newbie
  • 1287 Views
  • 14 replies
  • 0 likes
  • 1287 Views
  • 14 replies
  • 0 likes

Cannot login to my account

Hi, So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone changed my email and password? I sent a support ticket 4 days a...

  • Casual Listener
  • Hi,   So recently I got a message saying something like (Error code: 410) and that I was logged out of my account. I tried reseting the password but didn't recive any emails. Maybe someone c...
  • Adam
  • Roadie
  • 475 Views
  • 6 replies
  • 0 likes
  • 475 Views
  • 6 replies
  • 0 likes

Premium gone

Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night. Apparently, now I have Spotify Free. I have checked my payment log and my spotify premium is all paid and done for. I would like this issue to be fixed as soon as possibl...

  • Casual Listener
  • Hi, my name is Ansgar Engstrom and my spotify premium just vanished over night.   Apparently, now I have Spotify Free. I have checked my payment log and my spotify premium is all paid and ...
  • bitemandeln
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Spotify won't let me cancel my subscription?!

Can someone help me cancel my subscription? It accepts the password then nothing...just says its active Help would be appriecated Andy

  • Casual Listener
  • Can someone  help me cancel my subscription? It accepts the password then nothing...just says its active 😕   Help would be appriecated   Andy
  • MikeyB
  • Community Legend
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes