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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420744 Views
  • 965 replies
  • 108 likes
  • Account
  • 420744 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186151 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186151 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

Deleted a Playlist?

i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme

  • Regular
  • i delete a list from my phone because have a different name of the one on my desktop, and now i cant find my playlist, can you helpme
  • Peter__
  • Community Legend
  • 407 Views
  • 9 replies
  • 0 likes
  • 407 Views
  • 9 replies
  • 0 likes

Lost my playlists

I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot edit them from my laptop so effiectivly i have lost...

  • Casual Listener
  • I have spotify Premium and i have it on my phone too. I have 6 playlists out of 15 on my laptop, and the rest on my phone so i know they are there. i can listen to them fine on my phone but i cannot ...
  • Peter__
  • Community Legend
  • 594 Views
  • 7 replies
  • 0 likes
  • 594 Views
  • 7 replies
  • 0 likes

Solved!! Problem with connection to Facebook account.

Good afternoon,I've made a Spotify account and always log in using it, not my Facebook account. I've already created my playlists and other stuff. But i now i want to follow my Facebook friends and share music with them, so in the section File i've c...

  • Regular
  • Good afternoon, I've made a Spotify account and always log in using it, not my Facebook account. I've already created my playlists and other stuff. But i now i want to follow my Facebook friends a...
  • maxzyk
  • Regular
  • 776 Views
  • 6 replies
  • 0 likes
  • 776 Views
  • 6 replies
  • 0 likes

Spotify has been unusable for the past hour.

I can not use radio and I can not play songs that are not already cached. Don't say it's my connection because I can type this message just fine. Don't say it's my firewall because I turned it off and it still didn't work. Don't say it has anything t...

  • Newbie
  • I can not use radio and I can not play songs that are not already cached.   Don't say it's my connection because I can type this message just fine.   Don't say it's my firewall beca...
  • Peter__
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Help! All my playlists are gone!

I logged onto Spotify this morning to find ALL my playlists missing! Any ideas how to restore these playlists?

  • Casual Listener
  • I logged onto Spotify this morning to find ALL my playlists missing! Any ideas how to restore these playlists?  
  • Peter__
  • Community Legend
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Trying to upgrade to premium, keeps saying zip code is invalid

I put in my correct zip code, I don't know what's going on! I need to get this upgraded before my wedding on Sunday!

  • Newbie
  • I put in my correct zip code, I don't know what's going on! I need to get this upgraded before my wedding on Sunday!
  • Peter__
  • Community Legend
  • 2444 Views
  • 1 replies
  • 1 likes
  • 2444 Views
  • 1 replies
  • 1 likes

All 3500+ starred songs gone =(

Spotify was acting a little odd today on my Mac, it wasn't playing songs and it was just being overall very slow. I figured it was my internet connection because the spotify app on my phone was working relatively fine as long as I was using a 4g or 3...

  • Newbie
  • Spotify was acting a little odd today on my Mac, it wasn't playing songs and it was just being overall very slow. I figured it was my internet connection because the spotify app on my phone was worki...
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

My Spotify Premium is not activating

Hello. I just joined Spotify from Hong Kong but your site doesn't allow me to even upgrade my account to Premium. Can anyone help? I'm extremely keen to upgrade. Thanks,

  • Newbie
  • Hello. I just joined Spotify from Hong Kong but your site doesn't allow me to even upgrade my account to Premium.  Can anyone help?  I'm extremely keen to upgrade. Thanks,  
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!! US account holder in the UK - Nothing is playing!

Hi Community! I've just landed in London and tried to use spotify on my laptop. I have a paid account and nothing will play! It looks as though I'm online and things are showing up, but when I click a song, nothing happens. Is there something I need ...

  • Casual Listener
  • Hi Community!   I've just landed in London and tried to use spotify on my laptop.  I have a paid account and nothing will play!  It looks as though I'm online and things are showin...
  • ladywhitham
  • Casual Listener
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Unlimited appears as Free in Account

Hi, I am currently using Spotify Unlimted but I just logged into my account on the Spotify website and it says that I'm on Spotify Free. I have been paying for Spotify Unlimited for quite a while now. Can anyone help me?

  • Visitor
  • Hi, I am currently using Spotify Unlimted but I just logged into my account on the Spotify website and it says that I'm on Spotify Free.   I have been paying for Spotify Unlimited for quite ...
  • Jamie
  • Spotify Legend
  • 491 Views
  • 4 replies
  • 0 likes
  • 491 Views
  • 4 replies
  • 0 likes

Wrong song playing, solution needed.

Hello, I have been using Spotify for a long time now, but the past few months I keep getting errors and a new issue that came up recently is that when I select a song to play, it plays another song from somewhere in the album or artists playlist. It ...

  • Casual Listener
  • Hello,   I have been using Spotify for a long time now, but the past few months I keep getting errors and a new issue that came up recently is that when I select a song to play, it plays ano...
  • Zaronthos
  • Casual Listener
  • 277 Views
  • 2 replies
  • 0 likes
  • 277 Views
  • 2 replies
  • 0 likes

My username is to short

Hi there! My username on spotify is s4nna but this is to short to activate for premium with Telia (Sweden). Can I change my username, how? Or how do i solve this problem? I have spotify premium for free in 1 year and i want to get it started. Best re...

  • Newbie
  • Hi there!   My username on spotify is s4nna but this is to short to activate for premium with Telia (Sweden). Can I change my username, how? Or how do i solve this problem? I have spotify pr...
  • Jamie
  • Spotify Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Dis-associate Spotify account with Facebook

Hello, I just signed up for a Spotify premium account using my Facebook account. I've now decided that I would like to dis-associate Spotify with Facebook and associate my account with a regular Spotify account. (I can create a new account with a dif...

  • Newbie
  • Hello, I just signed up for a Spotify premium account using my Facebook account.  I've now decided that I would like to dis-associate Spotify with Facebook and associate my account with a regu...
  • Jamie
  • Spotify Legend
  • 895 Views
  • 2 replies
  • 1 likes
  • 895 Views
  • 2 replies
  • 1 likes

My premiums account hacked

It's been over two 3 days and two tickets and I can't get a response to my account that has been hacked. My login used to be francoeu.The ticket is 00711825.Is someone at spotify who can help?

  • Regular
  • It's been over two 3 days and two tickets and I can't get a response to my account that has been hacked. My login used to be francoeu. The ticket is 00711825. Is someone at spotify who can help?
  • Jamie
  • Spotify Legend
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

not working online on one device but others are great

Receipt for order 194851278011 i show all proceeds being transfererd and was needing help with the spotify on my home computer will not work on line anymore but the one at work or wifes phone works fine.

  • Casual Listener
  • Receipt for order 194851278011 i show all proceeds being transfererd and was needing help with the spotify on my home computer will not work on line anymore but the one at work or wifes phone works f...
  • Joe
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Password reset

My password didn't seem to be working so I tried to reset this using the link at the log in screen. I have tried this approx ten times and no email has yet appeared in my inbox. I have contected the Spotify support team too. I really miss the service...

  • Casual Listener
  • My password didn't seem to be working so I tried to reset this using the link at the log in screen.  I have tried this approx ten times and no email has yet appeared in my inbox.  I have co...
  • Greg
  • Roadie
  • 565 Views
  • 4 replies
  • 0 likes
  • 565 Views
  • 4 replies
  • 0 likes

Account hacked

Hi My account has has been hacked!!! I cannot seem to login to Spotify using my username and password although I can connect through facebook. When I look at my profile it has a different email address and I cannot make any changes as the password ha...

  • Casual Listener
  • Hi   My account has has been hacked!!!   I cannot seem to login to Spotify using my username and password although I can connect through facebook. When I look at my profile it has...
  • Taylor
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Why have all my playlists disappeared?

Please help! 90% of my playlists have disappeared. They took me months to compile! how do I get them back? Thanks in advance Best Ben

  • Casual Listener
  • Please help!   90% of my playlists have disappeared.  They took me months to compile! how do I get them back?   Thanks in advance   Best     Ben
  • Joe
  • Community Legend
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Missing Playlists

I removed the app from my iPhone to reinstall and in doing so some of my playlists were removed from my desktop. How would I go about restoring these?

  • Visitor
  • I removed the app from my iPhone to reinstall and in doing so some of my playlists were removed from my desktop. How would I go about restoring these?
  • user-removed
  • Not applicable
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Login error because I cancelled payment for Spotify premium with my credit card

First off this is not my normal Spotify account, this is an account I created to make this post. I can not login to my normal Spotify account. I've been using Spotify with no problems for a few months now. Usually, the payment shows up on my credit c...

  • Newbie
  • First off this is not my normal Spotify account, this is an account I created to make this post. I can not login to my normal Spotify account.   I've been using Spotify with no problems for ...
  • Taylor
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes