Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 5078 Views
  • 1 replies
  • 9 likes
  • Security
  • 5078 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • placeboinme
  • Newbie
  • 468966 Views
  • 977 replies
  • 111 likes
  • Account
  • 468966 Views
  • 977 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206775 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206775 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 118088 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 118088 Views
  • 72 replies
  • 12 likes

premium to free?!

I have premium, but I can't afford it, my last payment did not go through so I thought that spotify would go back to it'soriginal state i.e free with comercial. But it doesn't. It just stops playing which is really anoying! So how do I downgrade to s...

  • Casual Listener
  • I have premium, but I can't afford it, my last payment did not go through so I thought that spotify would go back to it'soriginal state i.e free with comercial. But it doesn't. It just stops playing ...
  • Sam
  • Spotify
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Onkyo TX-NR616 7.2 Netzwerk AV-Receiver Email doesn`t send

Hi , i want to get connected to Spotify on my Onkyo TX-NR616 7.2 Netzwerk AV-Receiver,but i want the email to get connected to my Onkyo, but i diddn´t get any email from Spotify to deal with it! Sorry for my English,iam German! Can you help me? Regar...

  • Regular
  • Hi , i want to get connected to Spotify on my Onkyo TX-NR616 7.2 Netzwerk AV-Receiver,but i want the email to get connected to my Onkyo, but i diddn´t get any email from Spotify to deal with it! ...
  • DANBOSS
  • Regular
  • 983 Views
  • 17 replies
  • 0 likes
  • 983 Views
  • 17 replies
  • 0 likes

I can not pay

Since ten days Spotify was not able to charge my premium subscription. I was using Paypal, then I changed to mastercard, and I have no problem with both of them, but Spotify was unable to charge the payment. Now, I lost my Premium subscritption and w...

  • Casual Listener
  • Since ten days Spotify was not able to charge my premium subscription. I was using Paypal, then I changed to mastercard, and I have no problem with both of them, but Spotify was unable to charge the ...
  • Sam
  • Spotify
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes

Other user on mine

please log everyone out of my account stellaw2

  • Newbie
  • please log everyone out of my account stellaw2
  • Joe
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Why can't I log in to my account?

I'm getting a bit tired of this. Sometimes I am able to log right in and play the music I have selected. Other times I try to log in and it's like the system has totally forgotten my password. If the account is directly tied to Facebook, what is the ...

  • Casual Listener
  • I'm getting a bit tired of this. Sometimes I am able to log right in and play the music I have selected. Other times I try to log in and it's like the system has totally forgotten my password. If the...
  • Joe
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Deleting an account

Hi,  I wish to delete my account.   Can you help me?   Thanks, G.

  • Visitor
  • Hi,  I wish to delete my account.   Can you help me?   Thanks, G.
  • Sam
  • Spotify
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

can't upgrade to premium

I've been trying to upgrade, first to premium, then because it wouldn't let me, to unlimited but it won't let me upgrade at all now, whats going on???

  • Casual Listener
  • I've been trying to upgrade, first to premium, then because it wouldn't let me, to unlimited but it won't let me upgrade at all now, whats going on???
  • Sam
  • Spotify
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Solved!! Company subscription

What are the rules for using a spotify subscription in a company? It would be great to have a common access to spotify at my work.

  • Newbie
  • What are the rules for using a spotify subscription in a company? It would be great to have a common access to spotify at my work. 
  • Sam
  • Spotify
  • 411 Views
  • 3 replies
  • 0 likes
  • 411 Views
  • 3 replies
  • 0 likes

How do I activate?

My 48 trial time is up and I want the premium. I just get the radio....my playlists don't work. How do I activate?

  • Newbie
  • My 48 trial time is up and I want the premium. I just get the radio....my playlists don't work. How do I activate?
  • Sam
  • Spotify
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

spotify giftcard question

So im thinking of getting a premium account but i dont trust giving out my card info over the connection im on so i was going to get a giftcard but i noticed on the premium subscription you need 9.99 plus .60 in order to get it. But the only options ...

  • Newbie
  • So im thinking of getting a premium account but i dont trust giving out my card info over the connection im on so i was going to get a giftcard but i noticed on the premium subscription you need 9.99...
  • Sam
  • Spotify
  • 207 Views
  • 2 replies
  • 0 likes
  • 207 Views
  • 2 replies
  • 0 likes

Trying to Cancel Subscription but getting a "502 Bad Gateway" error

Description I am trying to cancel my subscription to spotify, but I keep getting a "502 Bad Gateway" error when trying to go to the subscription tab. My subscription ends today, and I would not like to be charged unfairly, since I have read elsewhere...

  • Newbie
  •   Description I am trying to cancel my subscription to spotify, but I keep getting a "502 Bad Gateway" error when trying to go to the subscription tab. My subscription ends today, and I woul...
  • robertv
  • Casual Listener
  • 401 Views
  • 4 replies
  • 1 likes
  • 401 Views
  • 4 replies
  • 1 likes

Solved!! Does my computer need to be one of my 3 devices for Spotify Premium?

I'm planning on signing up for Premium tomorrow. I want my 3 devices to be an ipod touch, tablet, and android galaxy player. Right now I just have the free version on my laptop, android player, and tablet. Can I switch the last device option to my ip...

  • Casual Listener
  • I'm planning on signing up for Premium tomorrow. I want my 3 devices to be an ipod touch, tablet, and android galaxy player. Right now I just have the free version on my laptop, android player, and t...
  • justresistable
  • Casual Listener
  • 931 Views
  • 2 replies
  • 0 likes
  • 931 Views
  • 2 replies
  • 0 likes

I want to login to Spotify using Facebook details instead of Spotify.

This is a really surprising request, but I prefer to be seen in Spotify as in my Facebook name and surname; instead of my username.Is this possible? If yes, how? Please let me know.

  • Casual Listener
  • This is a really surprising request, but I prefer to be seen in Spotify as in my Facebook name and surname; instead of my username. Is this possible? If yes, how? Please let me k...
  • Taylor
  • Community Legend
  • 716 Views
  • 5 replies
  • 1 likes
  • 716 Views
  • 5 replies
  • 1 likes

2 accounts under 1 username

Have 2 accounts under the same username, but with different passwords. The first one was with a premium account (via KPN), and the 2nd one was created (without my knowledge) by a family member with the same username but now for temporary free premium...

  • Newbie
  • Have 2 accounts under the same username, but with different passwords. The first one was with a premium account (via KPN), and the 2nd one was created (without my knowledge) by a family member with t...
  • meahtenoha
  • Spotify
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Not able to reset password, help!!

I don't remember which password I chose for my new premium account. When I try to reset password, the link redirects me to spotify.com.... Any ideas on how to solve this problem?? Thanks!

  • Newbie
  • I don't remember which password I chose for my new premium account. When I try to reset password, the link redirects me to spotify.com.... Any ideas on how to solve this problem?? Thanks! 🙂
  • Adam
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Beware: Spotify is trying to rip me off (now I have to cancel my bank account)

These guys are true crooks. I cancelled my subscription months ago and uninstalled their crappy/buggy mobile app and the subscription AUTOMATICALLY reactivated itself and they charged my account and now I cannot undo my subscription. Because I cannot...

  • Visitor
  • These guys are true crooks. I cancelled my subscription months ago and uninstalled their crappy/buggy mobile app and the subscription AUTOMATICALLY reactivated itself and they charged my account and ...
  • Peter__
  • Community Legend
  • 558 Views
  • 5 replies
  • 0 likes
  • 558 Views
  • 5 replies
  • 0 likes

someone created account with my email, please delete it

hi, someone else created a spotify account with my email address. I wasn't a spotify user and I'm not interested in being one. please delete my account.

  • Visitor
  • hi, someone else created a spotify account with my email address. I wasn't a spotify user and I'm not interested in being one. please delete my account.
  • Peter__
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Paying by debit?

Hey Guys, I want an abbo of spotify ultimate for 4,99 €. Can I pay with debit? Where can I place my bank account details? thank you Dani

  • Visitor
  • Hey Guys,   I want an abbo of spotify ultimate for 4,99 €. Can I pay with debit? Where can I place my bank account details?   thank you Dani
  • Peter__
  • Community Legend
  • 485 Views
  • 3 replies
  • 0 likes
  • 485 Views
  • 3 replies
  • 0 likes

Email already in use when I change my profile country

Hi I used to use Spotify when it was available in Ireland a couple of years ago. When my credit card expired, I was no longer able to use the premium service in ireland. I attempted to change my country to UK to continue to use the service but that d...

  • Newbie
  • Hi   I used to use Spotify when it was available in Ireland a couple of years ago. When my credit card expired, I was no longer able to use the premium service in ireland. I attempted to...
  • Adam
  • Roadie
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Solved!! Can't remove my old facebook account from my spotify account to use my new facebook?

There is no "disconnect from facebook" in preferences, it say "connect to facebook" instead but it still says I'm using my old facebook when I'm in spotify. This is getting on my nerves, please halp.

  • Casual Listener
  • There is no "disconnect from facebook" in preferences, it say "connect to facebook" instead but it still says I'm using my old facebook when I'm in spotify. This is getting on my nerves, please halp.
  • Adam
  • Roadie
  • 2997 Views
  • 18 replies
  • 0 likes
  • 2997 Views
  • 18 replies
  • 0 likes