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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293921 Views

529 replies

34 likes

Account
Free
  • 293921 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13745 Views

6 replies

11 likes

Security
  • 13745 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542068 Views

990 replies

115 likes

Account
  • 542068 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129770 Views

74 replies

12 likes

Account
Login
Premium
  • 129770 Views
  • 74 replies
  • 12 likes

Logged in multiple devices

Hi, I recently bought a tablet, however when I try to log in it doesn't come up with my account. I was wondering if this was because I had logged in previously with other devices. Is there any way of disconnecting all devices from my account so I can...

Newbie

Hi,   I recently bought a tablet, however when I try to log in it doesn't come up with my account. I was wondering if this was because I had logged in previously with other devices. Is there...

Peter__

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Premium/Playlists disappeared // No help yet.

Dear Spotify community, Over a month ago I experienced a problem which, apparently, quite a lot Spotify-users troubles. The problem is that all my playlists and my Spotify Premium seem to have disappeared (probably due to a second account or somethin...

Newbie

Dear Spotify community,   Over a month ago I experienced a problem which, apparently, quite a lot Spotify-users troubles. The problem is that all my playlists and my Spotify Premium seem to ...

Peter__

Community Legend

540 Views

5 replies

1 likes

  • 540 Views
  • 5 replies
  • 1 likes

Time limit never ending?

My friend has had a free account for like 3 years and they have never got a time limit? Can anyone explain why? :3 Thanks Heather x

Casual Listener

My friend has had a free account for like 3 years and they have never got a time limit? Can anyone explain why? :3  Thanks Heather x 

its-heather-bro

Casual Listener

455 Views

3 replies

0 likes

  • 455 Views
  • 3 replies
  • 0 likes

Payment???

I am now using free spotify and would like to switch to premium but I have tried several times with my mums MasterCard and PayPal and it is still saying payment failed??

Newbie

I am now using free spotify and would like to switch to premium but I have tried several times with my mums MasterCard and PayPal and it is still saying payment failed??

Peter__

Community Legend

256 Views

2 replies

0 likes

  • 256 Views
  • 2 replies
  • 0 likes

How can I deauthorize Spotify

Hi, Taken out an unlimited subscription. I initially used my desktop computer to do this. I wish I'd done it on my iPad....then I could carry Spotify anywhere in the house. How can I deauthorize my desktop computer then authoroize Spotify on my iPad?...

Newbie

Hi, Taken out an unlimited subscription. I initially used my desktop computer to do this. I wish I'd done it on my iPad....then I could carry Spotify anywhere in the house. How can I deauthorize my d...

Peter__

Community Legend

2254 Views

1 replies

0 likes

  • 2254 Views
  • 1 replies
  • 0 likes

Solved!! Wrong country w/ upgrading e-card

Hi, I'm traveling a lot, live in Belgium but I'm originally Dutch. I bought an e-card in The Netherlands and when I enter the e-card code it keeps telling me that my countries don't match and that you can only use them in the country where you bought...

Casual Listener

Hi,   I'm traveling a lot, live in Belgium but I'm originally Dutch. I bought an e-card in The Netherlands and when I enter the e-card code it keeps telling me that my countries don't match ...

Peter__

Community Legend

623 Views

1 replies

0 likes

  • 623 Views
  • 1 replies
  • 0 likes

Friends can't see my playlists

Hi, I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's done the exact same thing as me. When she looks at my account she...

Newbie

Hi,   I have created playlists & YES I've chosen to publish them. When my sister looks at my account she can't see any of my playlists, but she can see my boyfriend's playlists, and he's...

Peter__

Community Legend

626 Views

1 replies

0 likes

  • 626 Views
  • 1 replies
  • 0 likes

Solved!! Disable displaying email in public profile

I don't want my email to be displayed in my profile under public statistics. How do I disable that?

Regular

I don't want my email to be displayed in my profile under public statistics. How do I disable that?

burabil

Regular

1390 Views

2 replies

0 likes

  • 1390 Views
  • 2 replies
  • 0 likes

Lost all my playlists (and access to my own account))

I haven't lost all my playlists only my private ones and also the ability to actually login as myself! It started when I created a new spotify account to trick my friends into thinking my credit card had money on it (Actualy got the free trial shhhhh...

Newbie

I haven't lost all my playlists only my private ones and also the ability to actually login as myself!    It started when I created a new spotify account to trick my friends into thinki...

Liam

Community Legend

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Various problems

First, all the playlists vanished from my Ipod. Then I tried signing out on the Ipod. Then I couldn't sign back in. I had originally signed in through Facebook but it said I had to turn off offline stuff before I could get back in. I did that, I thin...

Casual Listener

First, all the playlists vanished from my Ipod.  Then I tried signing out on the Ipod.  Then I couldn't sign back in.  I had originally signed in through Facebook but it said I had to ...

brite1

Casual Listener

360 Views

2 replies

0 likes

  • 360 Views
  • 2 replies
  • 0 likes

cant log in/all songs and playlists gone

ref:_00DD0pxIW._500D0QoDw1 Hey guys, I did a contact form as couple of days ago but thought I'd post on here. This account has been made since I can't login to my actual account which was face booked linked. Up until a week ago everything was fine my...

Casual Listener

ref:_00DD0pxIW._500D0QoDw1   Hey guys, I did a contact form as couple of days ago but thought I'd post on here.   This account has been made since I can't login to my actual account...

Peter__

Community Legend

1329 Views

8 replies

0 likes

  • 1329 Views
  • 8 replies
  • 0 likes

Solved!! Can't see messages

I joined Spotify yesterday and submitted a question about how it works, i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your Profile" screen with my user id filled in. when i click "s...

Visitor

I joined Spotify yesterday and submitted a question about how it works,  i received several emails apparently saying i had a reply, but whenever I try to get the message i get a "complete your P...

Liam

Community Legend

2636 Views

4 replies

0 likes

  • 2636 Views
  • 4 replies
  • 0 likes

Can i buy a premium e card for someone in a country not listed in the selection?

I want to buy a card for a friend who lives in a country that is not available in the selections when i go to buy an e-card for a 3 month premium account. If i buy it for the UK, and they use a VPN to connect to a server in the UK will they be able t...

Newbie

I want to buy a card for a friend who lives in a country that is not available in the selections when i go to buy an e-card for a 3 month premium account. If i buy it for the UK, and they use a VPN t...

Peter__

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

invalid song selections

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know.For example, I posted a screenshot where I wanted to grab the "I'll sleep when you're dead (bonus track version) an...

Newbie

When looking at an artists list of albums, clicking on a song won't select the song I'm attempting to click on. It's confusing, I know. For example, I posted a screenshot where I wanted to grab th...

Peter__

Community Legend

226 Views

1 replies

0 likes

  • 226 Views
  • 1 replies
  • 0 likes

Paypal payments keep failing

Dear Spotify, I used to have Spotify Unlimited until 00-07-2011 somewhere you charged my account for 10 euro's Premium while I never accepted any terms or clicked any account/payment associated forms buttons or links. This payment never proceeded and...

Casual Listener

Dear Spotify,   I used to have Spotify Unlimited until 00-07-2011 somewhere you charged my account for 10 euro's Premium while I never accepted any terms or clicked any account/payment associa...

Peter__

Community Legend

5994 Views

13 replies

0 likes

  • 5994 Views
  • 13 replies
  • 0 likes

Offline devices...

Hi. I need my offline devices reset please. Username: RichardNess84Thank you.

Casual Listener

Hi. I need my offline devices reset please. Username: RichardNess84 Thank you.

Peter__

Community Legend

412 Views

6 replies

0 likes

  • 412 Views
  • 6 replies
  • 0 likes

Charged twice and then charged again after I cancelled.

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I don't have premium right now, yet it still charged ...

Newbie

I was charged twice on june 5th for spotify premium. (30 minutes apart from each other). I then cancelled my subscription (on june 5th) because I didn't want premium and it charged me on july 5th. I ...

Peter__

Community Legend

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Followers are missing! 07/05-13

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any updates?

Regular

Just checked my Spotify profile to make a playlist I have public. What I noticed then was pretty f*ing shocking. All the artists and people I followed was gone from my page. My followers as well. Any...

Liam

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Solved!! I need my password

Hi, I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify. The password from Spotify doesn't seem to match my facebook password. When I try to retrieve the password by clicking ...

Casual Listener

Hi,   I created my spotify profile on facebook a while ago. Now I need my password in order to register my Onkyo receiver to spotify.   The password from Spotify doesn't seem to mat...

Liam

Community Legend

495 Views

3 replies

0 likes

  • 495 Views
  • 3 replies
  • 0 likes

No music for a band

Hi I'm from Mexico and I don't have access to the catalog of an artist from my account, even if other users in my country can, for exemple Muse. I can see the bio of the band, but no the discography, How I can fix this?

Newbie

Hi I'm from Mexico and I don't have access to the catalog of an artist from my account, even if other users in my country can, for exemple Muse. I can see the bio of the band, but no the discography,...

Danielrik

Newbie

184 Views

2 replies

1 likes

  • 184 Views
  • 2 replies
  • 1 likes