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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287015 Views

529 replies

34 likes

Account
Free
  • 287015 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13614 Views

6 replies

11 likes

Security
  • 13614 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540137 Views

990 replies

114 likes

Account
  • 540137 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129587 Views

74 replies

12 likes

Account
Login
Premium
  • 129587 Views
  • 74 replies
  • 12 likes

PLEASE READ!!! - Subscription aborted?

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont want that at all. Subscription Status: You are registe...

Newbie

I don't want to use Spotify premium and when I thought I canceled it it said that it would cancel on July 4th but it didnt!!! The premium account is still being charged on my darn card and I dont wan...

user-removed

Not applicable

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Charged Twice

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happened on my account... please advise asap

Newbie

I have been charged twice by paypal for unlimited, having looked through the help pages I see that apparently spotify systems will pick up this mistake and extend my renewal date.. this has not happe...

user-removed

Not applicable

633 Views

2 replies

0 likes

  • 633 Views
  • 2 replies
  • 0 likes

Solved!! Unlimited subscriptions in countries without Spotify

I live in Canada but spent the past six months studying in Sweden, where I was peer-pressured into downloading Spotify and eventually got addicted to it. I only signed up for a free subscription to save money, and now I've realized that I would need ...

Casual Listener

I live in Canada but spent the past six months studying in Sweden, where I was peer-pressured into downloading Spotify and eventually got addicted to it. I only signed up for a free subscription to s...

lariwestside

Casual Listener

506 Views

2 replies

0 likes

  • 506 Views
  • 2 replies
  • 0 likes

How to delete my account. Please help....

Hi, I want to completely delete my spotify account that is linked to my facebook. I no longer use facebook and I simply want to start fresh with a new spotify account that is not assosciated with facebook in any way shape or form. Someone please tell...

Visitor

Hi, I want to completely delete my spotify account that is linked to my facebook. I no longer use facebook and I simply want to start fresh with a new spotify account that is not assosciated with fac...

Peter__

Community Legend

1885 Views

9 replies

0 likes

  • 1885 Views
  • 9 replies
  • 0 likes

[support] Your country does not match the one set in your profile. BUT IT DOES

I am from the US, and have been logging in from here. Ever since Spotify asked for my hometown details from facebook ie : set to India Ive been getting this error on the MAC client. You country does not match the one set in your profile. To continue ...

Casual Listener

I am from the US, and have been logging in from here.   Ever since Spotify asked for my hometown details from facebook ie : set to India  Ive been getting this error on the MAC client...

shom

Casual Listener

936 Views

6 replies

0 likes

  • 936 Views
  • 6 replies
  • 0 likes

Crappy lack of feedback when subscription runs out

I love spotify and have paid for a premium membership for ages and ages, almost from the start. Someone stole my credit card and I had to cancel it, and it happened to be what pays for spotify. Suddenly spotify stops. Now warning, no email saying "we...

Music Fan

I love spotify and have paid for a premium membership for ages and ages, almost from the start.  Someone stole my credit card and I had to cancel it, and it happened to be what pays for spotif...

Peter__

Community Legend

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

blank screen on every page

This is a chronically hppening where all my spotfy EVRYTHNG IS GONE...LIKE NOW!!!!! PLZZZ TURN MY ACCOUNT BACK ON...I KNOW MY LATEST PMT BAS BEEN PAID AND POSTED SO THIS SHOULD NOT BE HAPPING....Thanks, Katherine Guffey

Newbie

This is a chronically hppening where all my spotfy EVRYTHNG IS GONE...LIKE NOW!!!!! PLZZZ TURN MY ACCOUNT BACK ON...I KNOW MY LATEST PMT BAS BEEN PAID AND POSTED SO THIS SHOULD NOT BE HAPPING....Than...

MichaelJerzak

Composer

211 Views

1 replies

1 likes

  • 211 Views
  • 1 replies
  • 1 likes

Friend logged in on my facebook with their spotify

So my facebook was logged in on a friends phone,they were on spotify and clicked connect to facebook,they had no playlist,no starred songs etc.. I go to go onto my spotify and all my playlists are gone and its his spotify thats there,clicked disconne...

Newbie

So my facebook was logged in on a friends phone,they were on spotify and clicked connect to facebook,they had no playlist,no starred songs etc.. I go to go onto my spotify and all my playlists are ...

Peter__

Community Legend

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

I can't log in for a few months now.

I uninstalled and wanted to re-install but website won't even let me in now. Some help plz? I don't know what kind of information I need to provide or whatnot. Now I'm getting a screen that says that my e-mail doesn't correspond to any active account...

Casual Listener

 I uninstalled and wanted to re-install but website won't even let me in now.   Some help plz? I don't know what kind of information I need to provide or whatnot.   Now I'm get...

zardiszardis

Casual Listener

206 Views

2 replies

0 likes

  • 206 Views
  • 2 replies
  • 0 likes

Diffusion de la musique

Bonjour, Je suis un professionnel et j'aimerai savoir si je m'abonne au compte premium, si je peux me servir de Spotify comme diffuseur de ma musique d'ambiance ? Merci de votre réponse Cordialement

Newbie

Bonjour,   Je suis un professionnel et j'aimerai savoir si je m'abonne au compte premium, si je peux me servir de Spotify comme diffuseur de ma musique d'ambiance ?   Merci de votre...

Peter__

Community Legend

285 Views

1 replies

0 likes

  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Lost my premium?

Hello. So i purchased a 12-month premium code in November I think, however, randomly today I tried listen to Spotify on my Iphone and all of a sudden it says I am a free user? Please help I cant live without my music Thanks

Regular

Hello. So i purchased a 12-month premium code in November I think, however, randomly today I tried listen to Spotify on my Iphone and all of a sudden it says I am a free user? Please help I cant li...

Peter__

Community Legend

1264 Views

24 replies

0 likes

  • 1264 Views
  • 24 replies
  • 0 likes

Accidentally reset my account from premium to free! Help get my old account/ playlists back.

In attempting to disconnect my account from facebook (so it didn't notify when I listen to music) I reset my account from my Premium account to Free because I was under the assumption I had to create a spotify username seperate from Facebook. In doin...

Newbie

In attempting to disconnect my account from facebook (so it didn't notify when I listen to music) I reset my account from my Premium account to Free because I was under the assumption I had to create...

Taylor

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

Hi, I need my offline devices reset.

I need my offline devices reset. My user name is minplats. /Anna Björk

Casual Listener

I need my offline devices reset. My user name is minplats. /Anna Björk

Taylor

Community Legend

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Spotify just deleted all my followers

So I can't see the activity of anyone I'm following (not that this functionality has been working properly since the get go) and Spotfiy is saying I have 0 followers. Not very cool.

Casual Listener

So I can't see the activity of anyone I'm following (not that this functionality has been working properly since the get go) and Spotfiy is saying I have 0 followers. Not very cool.

Taylor

Community Legend

491 Views

2 replies

0 likes

  • 491 Views
  • 2 replies
  • 0 likes

Solved!! Cannot proceed payment for Spotify Premium!

hi there! every time i try to upgrade to premium, i get this message: Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in a different country to the one you chose. Please try again or...

Casual Listener

hi there! every time i try to upgrade to premium, i get this message:   Sorry, we couldn't process your order. This may be a result of your payment card or PayPal account being registered in...

Herbaliser

Casual Listener

2505 Views

2 replies

0 likes

  • 2505 Views
  • 2 replies
  • 0 likes

I need help

My bank shows that spotify charged my account but I can only use the radio, I uninstalled and done all the other stuff. I need help figuring out why it's not working

Newbie

My bank shows that spotify charged my account but I can only use the radio, I uninstalled and done all the other stuff. I need help figuring out why it's not working

Taylor

Community Legend

315 Views

2 replies

0 likes

  • 315 Views
  • 2 replies
  • 0 likes

Solved!! I have been looking all over and there doesn't seem to be any Spotify support.The forum is not it

I have been looking all over and there doesn't seem to be any Spotify support with Spotify employees. The forum is OK bit it's not support in any sense of the word. Is there no way to get in touch with SPotify ???? This is not good. It shouldn't be t...

Casual Listener

I have been looking all over and there doesn't seem to be any Spotify support with Spotify employees. The forum is OK bit it's not support in any sense of the word. Is there no way to get in touch wi...

Peter__

Community Legend

454 Views

3 replies

0 likes

  • 454 Views
  • 3 replies
  • 0 likes

Playlist sharing

I have a premium account. My wife just created a free account for herself. I made a playlist for her on my account. I want to send the playlist to her. I have Spotify software installed on my PC and she has it on hers. My playlists are marked as publ...

Newbie

I have a premium account.  My wife just created a free account for herself.  I made a playlist for her on my account.  I want to send the playlist to her.  I have Spotify sof...

Peter__

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Premium not work

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway

Newbie

I've paid my Premium but my Spotify says that I'm using Free version. I can't change it, it doesn't work anyway 😞

user-removed

Not applicable

581 Views

6 replies

0 likes

  • 581 Views
  • 6 replies
  • 0 likes

Logged in multiple devices

Hi, I recently bought a tablet, however when I try to log in it doesn't come up with my account. I was wondering if this was because I had logged in previously with other devices. Is there any way of disconnecting all devices from my account so I can...

Newbie

Hi,   I recently bought a tablet, however when I try to log in it doesn't come up with my account. I was wondering if this was because I had logged in previously with other devices. Is there...

Peter__

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes