Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 398239 Views
  • 947 replies
  • 107 likes
  • Account
  • 398239 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171380 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171380 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99079 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99079 Views
  • 68 replies
  • 10 likes

Facebook account disabled

I didn't get banned from Facebook, but my account was disabled because I was using a pseudonym (a generic one) and somehow facebook found out. Yes, creepy. I am unable to log in to my facebook account and thus my Spotify account because the two were ...

  • Casual Listener
  • I didn't get banned from Facebook, but my account was disabled because I was using a pseudonym (a generic one) and somehow facebook found out.  Yes, creepy.  I am unable to log in to my fac...
  • Peter__
  • Community Legend
  • 713 Views
  • 1 replies
  • 0 likes
  • 713 Views
  • 1 replies
  • 0 likes

Solved!! Banned from Facebook

Hello. I was recently banned from Facebook - unfortunately my Spotify account was merged with my Facebook account so now I don't even have Spotify account. I've bought Premium account and now what? I've lost some $ and I can't listen to music from my...

  • Music Fan
  • Hello.   I was recently banned from Facebook - unfortunately my Spotify account was merged with my Facebook account so now I don't even have Spotify account. I've bought Premium account and ...
  • Peter__
  • Community Legend
  • 756 Views
  • 3 replies
  • 0 likes
  • 756 Views
  • 3 replies
  • 0 likes

My playlists are gone !

Hi there ! I have been creating playlists for a friends party and somehow they have disappeared. Instead, there is a playlist visible that I have created weeks ago at a friends computer. Can someone please help me restore the playlists ? I remember t...

  • Newbie
  • Hi there ! 🙂 I have been creating playlists for a friends party and somehow they have disappeared.  Instead, there is a playlist visible that I have created weeks ago at a friends computer....
  • Peter__
  • Community Legend
  • 191 Views
  • 2 replies
  • 0 likes
  • 191 Views
  • 2 replies
  • 0 likes

Solved!! Premium has run out 1.5 months early

Hello, I bought 6 months of Premium as a gift for someone at Christmas and they put in the code on 25-12-2012. Their account is already Spotify Free and in spite of the fact that it's been little over 4 months. Does anyone know how to resolve this? R...

screenshot
  • Casual Listener
  • Hello, I bought 6 months of Premium as a gift for someone at Christmas and they put in the code on 25-12-2012.   Their account is already Spotify Free and in spite of the fact that it's ...
  • Robbie
  • Spotify Legend
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Unable to upgrade to Premium with code from Base package

I have recently taken out a mobile contract with Base in Belgium. I registered through the Base site for spotify and my 4 digit code was sent by text. Logged onto Spotify though PC and upgraded account to Premium using code - "The Premium code you en...

  • Newbie
  • I have recently taken out a mobile contract with Base in Belgium. I registered through the Base site for spotify and my 4 digit code was sent by text. Logged onto Spotify though PC and upgraded accou...
  • Greg
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

MOG vs spotify

Mog has 320 bit rate for free and throughout their music plans, yet spotify only offers it on their 9.99. Why can't we get 320 on free or the $5 plan.

  • Casual Listener
  • Mog has 320 bit rate for free and throughout their music plans, yet spotify only offers it on their 9.99.  Why can't we get 320 on free or the $5 plan. 
  • rcyril
  • Newbie
  • 7898 Views
  • 7 replies
  • 0 likes
  • 7898 Views
  • 7 replies
  • 0 likes

Solved!! All playlists and premium still gone. #00667578

Dear Sir/Madam. I tried contacting you trough the customer support contact form allmost 2 weeks ago, and I still havent heard from you. I did get the automated email reply though. Does it normally take this long to get a responce? All my playlists an...

  • Casual Listener
  • Dear Sir/Madam. I tried contacting you trough the customer support contact form allmost 2 weeks ago, and I still havent heard from you. I did get the automated email reply though. Does it norma...
  • Marius_Th
  • Casual Listener
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Upraged for a one month Free Premium and got charged since day one

I upraged my account to Premium by clicking on "free one month premium" banner and gave my friend credit card number and he got charged since day one. I was planning to use only one month of free premium but it charged instantly. This is outrageous, ...

  • Casual Listener
  • I upraged my account to Premium by clicking on "free one month premium" banner and gave my friend credit card number and he got charged since day one. I was planning to use only one month of free pre...
  • Adam
  • Roadie
  • 261 Views
  • 7 replies
  • 0 likes
  • 261 Views
  • 7 replies
  • 0 likes

Using abroad

So basically I am on vacation in the Philippines for a 2 month duration. I am registered in Denmark (where I live) and it won't let me update my location unless I have a credit card registered in the new location (which I obviously don't have). How c...

  • Newbie
  • So basically I am on vacation in the Philippines for a 2 month duration. I am registered in Denmark (where I live) and it won't let me update my location unless I have a credit card registered in the...
  • Adam
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

CANCEL PREMIUM TRIAL AND GO TO UNLIMITED

I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.

  • Newbie
  • I want to cancel my premium trial and change to the unlimited billing but it won't let me since my free trial is still going for another 24 hours. Please help.
  • Adam
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! Traveling abroad for 3 months with a premiun account taking only phone (android)

I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription is paid every month by a spanish credit card. 3 questions: 1) Is mandatory to log...

  • Newbie
  • I will travel from Spain to Mexico for at least 3 months and will take just my phone (where I have offline lists). Laptop stays at home in Spain.My premium subscription  is paid every month by a...
  • Peter__
  • Community Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Playlist issues (most deleted not by me)

Hello Everyone, Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in to my account of recently but i have never experienced my playl...

  • Visitor
  • Hello Everyone,   Today after work i jumped in my car and noticed that all but 1 of my playlists had been deleted. And oddly enough 1 new playlist was created. I have had issues logging in ...
  • Peter__
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Deleting the account, may this solve my problem?

Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, and I was given a Macbook from my Swedish school. I ...

  • Newbie
  • Hello everyone! My problem is, that I installed Spotify on my previous computer. It had a Hungarian IP address, but I was using it in Sweden, and Spotify worked perfectly. Then that computer broke, a...
  • user-removed
  • Not applicable
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

Here's an Idea

Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one go without subscribing. I just went to the shop to...

  • Casual Listener
  • Dear Spotify, there is one simple thing I would like that if you included would likely keep me paying your fee untill you cease to exist. This simple thing is the ability to pay for 1-2 months in one...
  • meahtenoha
  • Spotify
  • 253 Views
  • 4 replies
  • 1 likes
  • 253 Views
  • 4 replies
  • 1 likes

Desktop Pop-ups

Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying! How do I prevent this?

  • Newbie
  • Every time I boot up I get a whole bunch of Spotify pop-ups which I find very annoying!  How do I prevent this?
  • meahtenoha
  • Spotify
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Premium worked for 4 days...

I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com, it said that I'm currently using Spofity Free.. w...

  • Newbie
  • I bought Spotify Premium at a shop. The premium was supposed to last for 30 days... But today it ran out.. This really annoys me, since I paid for Spotify Premium! And when I logged in on spotify.com...
  • Peter__
  • Community Legend
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes

Switching Facebook Accounts

I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlists?

  • Casual Listener
  • I recently created a new facebook profile so as to get rid of a bunch of clutter on an old one. Is there a way to link the new profile to my current Spotify profile so I don't lose any of my playlist...
  • Michael_Barclay
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

I didn't want to get the premium account for £10

Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possible to either get, a refund or 2 months of spotify ...

  • Casual Listener
  • Hello there, I wanted to get spotify premium with NUS discount. When I clicked "get premium" it automatically took £10 from my account. I have not consumed any music under spotify premium is it possi...
  • Peter__
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Facebook friends still showing up after I unlinked my Facebook account!

I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since then, the same two Facebook friends keep appearing on t...

  • Visitor
  • I use Spotify Unlimited, and for a short while a few months ago, I linked my Facebook account to my Spotify account. I have since unlinked the two accounts, yet every time I have signed in since...
  • user-removed
  • Not applicable
  • 341 Views
  • 2 replies
  • 0 likes
  • 341 Views
  • 2 replies
  • 0 likes

Account already in use

Hi, I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to save changes, it says that my e-mail address is already in use...

  • Casual Listener
  • Hi,   I used to live in France, and I moved to Ireland in September. I can't use my account. I logged in with Facebook. But I can't change my profile to Ireland because every time I want to...
  • user-removed
  • Not applicable
  • 501 Views
  • 7 replies
  • 0 likes
  • 501 Views
  • 7 replies
  • 0 likes