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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 9926 Views
  • 3 replies
  • 9 likes
  • Security
  • 9926 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • imksa
  • Newbie
  • 494046 Views
  • 981 replies
  • 112 likes
  • Account
  • 494046 Views
  • 981 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214004 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214004 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122704 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122704 Views
  • 72 replies
  • 12 likes

Solved!! Spotify premium for just 18 days?

Hello, on 16.05.13 I have created my account on Spotify, got 30-days trial and then decided not to renew it. On 16.06.2013 my premium subscription expired. Meanwhile I linked my credit card to PayPal, so on 28.06.2013 Spotify took my 20 PLN and enabl...

  • Newbie
  • Hello, on 16.05.13 I have created my account on Spotify, got 30-days trial and then decided not to renew it. On 16.06.2013 my premium subscription expired. Meanwhile I linked my credit card to PayP...
  • Liam
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Subscription upgrade!

Hi I've just upgraded my unlimited account to premium one. Will they charge me double or I'll be charged by premium fee only?

  • Casual Listener
  • Hi I've just upgraded my unlimited account to premium one. Will they charge me double or I'll be charged by premium fee only?
  • Liam
  • Community Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Solved!! Spotify premium got charged on the wrong account.

Hello! I bought a spotify redeem card in a local shop, and went on spotify.com/redeem to redeem the code on the card. What i didn't notice was that i already was logged in to my facebook on spotify.com and not on my normal spotify account so when i p...

  • Visitor
  • Hello! I bought a spotify redeem card in a local shop, and went on spotify.com/redeem to redeem the code on the card. What i didn't notice was that i already was logged in to my  facebook on s...
  • user-removed
  • Not applicable
  • 1230 Views
  • 4 replies
  • 0 likes
  • 1230 Views
  • 4 replies
  • 0 likes

Solved!! synchronization error: Hermes error code 404 (404 - not found)

I have two playlists which has simply put, dissapeared! I do belive the first one was named Ambient, the second one I don't know. In the log of my Linux client installation I found these two related entires: [spotify:user:deceased:playlist:4XVMcjR5Ub...

  • Casual Listener
  • I have two playlists which has simply put, dissapeared!   I do belive the first one was named Ambient, the second one I don't know.   In the log of my Linux client installation I fo...
  • root_op
  • Casual Listener
  • 1077 Views
  • 2 replies
  • 0 likes
  • 1077 Views
  • 2 replies
  • 0 likes

Spotify playbutton (Not Working)

Don't if it's the blogging website i'm using, but however many times i do as the instructions tell me to, the result is just a couple lines of code... Please help I'll post it here see if it works..

  • Regular
  •      Don't if it's the blogging website i'm using, but however many times i do as the instructions tell me to, the result is just a               &nb...
  • Fitspiration
  • Casual Listener
  • 819 Views
  • 2 replies
  • 0 likes
  • 819 Views
  • 2 replies
  • 0 likes

It wont let me pay for premium.

I've providing my credit card information several times and it keeps saying to try again.

  • Casual Listener
  • I've providing my credit card information several times and it keeps saying to try again.
  • ryanl
  • Newbie
  • 293 Views
  • 2 replies
  • 0 likes
  • 293 Views
  • 2 replies
  • 0 likes

THEY OVERDREW MY ACCOUNT

I am trying to get it so my bank account doesn't overdraw but your customer service sucks. I have to have this fixed by tomorrow!

  • Newbie
  • I am trying to get it so my bank account doesn't overdraw but your customer service sucks. I have to have this fixed by tomorrow!
  • Peter__
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

WHY DO YOU NOT RESPOND?....

HEllo TO any spotify human/customer service person!!!! Can you stop taking monies formmy bank account?....... this has been going on for 4 month at £9.99 a time!!.. i have no subscription with you yet yo keep taking monies!! i have e- mailed you 4 ti...

  • Casual Listener
  • HEllo TO any spotify human/customer service person!!!!   Can you stop taking monies formmy bank account?....... this has been going on for 4 month at £9.99 a time!!.. i have no subscriptio...
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

SPotify has a fraud problem, that they will not sort out?

Stoptaking monies from my account!! i belive you have a card fraud team!!! tell them to get incontact!!!. you have been taking moniesfrommy account. My account has not been a paid for thing for about a long time. yet you still charge me....Is this fr...

  • Casual Listener
  • Stoptaking monies from my account!! i belive you have a card fraud team!!!   tell them to get incontact!!!. you have been taking moniesfrommy account. My account has not been a paid for thin...
  • Peter__
  • Community Legend
  • 492 Views
  • 3 replies
  • 0 likes
  • 492 Views
  • 3 replies
  • 0 likes

Spotify Contact info, my account was charged twice

My account has been charged twice, is there anyway to contact them?

  • Newbie
  • My account has been charged twice, is there anyway to contact them?
  • Peter__
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Unlink facebook from originally facebook created spotify account

Hi, Is it possible to unlink my facebook (log in with just my email) from my spotify account. I originally created the account with facebook to try spotify but wasn't really convinced (partially because it was a facebook only service). However recent...

  • Visitor
  • Hi,   Is it possible to unlink my facebook (log in with just my email) from my spotify account. I originally created the account with facebook to try spotify but wasn't really convinced (p...
  • user-removed
  • Not applicable
  • 997 Views
  • 2 replies
  • 0 likes
  • 997 Views
  • 2 replies
  • 0 likes

Facebook/Spotify/Wrong Account! Everything is messed up

A week or so ago, I went to open spotify. Upon opening I realized that I was someone signed on to a friends spotify account. The weird thing was that all of my account information was used (username, log in information etc etc). But once in spotify, ...

  • Casual Listener
  • A week or so ago, I went to open spotify. Upon opening I realized that I was someone signed on to a friends spotify account. The weird thing was that all of my account information was used (username,...
  • t_thorngate
  • Casual Listener
  • 322 Views
  • 3 replies
  • 0 likes
  • 322 Views
  • 3 replies
  • 0 likes

Spotify Premium via Telia-DK?

Hi, i became a customer at TELIA a couple of weeks ago, and i've been a PREMIUM member at spotify for several months. Thru TELIA i can get free spotify PREMIUM, which i'd like to activate... BUT!! I forgot to unsubscribe my PREMIUM at spotify, and th...

  • Regular
  • Hi, i became a customer at TELIA a couple of weeks ago, and i've been a PREMIUM member at spotify for several months. Thru TELIA i can get free spotify PREMIUM, which i'd like to activate...  ...
  • Adam
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Updated my card info. Money has been charged but NO Premium account!

Updated my card info because my cards been deactivated. Got new card, updated the info on the site. Money (99 sek) has been charged the 28 june. But no premium account. tried the support form but i got an automated emailresponse ( cmon! thats not so ...

  • Newbie
  • Updated my card info because my cards been deactivated. Got new card, updated the info on the site. Money (99 sek) has been charged the 28 june. But no premium account. tried the support form but i g...
  • Adam
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Why is my listening time over?

I was just trying to listen, but Spotify tells me, that my 10 hours of listening times is ended. But how? I havent listened this month for that long, and one more thing. ITS A NEW MONTH so why isnt it reseted? So I hope i get answers to these two que...

  • Regular
  • I was just trying to listen, but Spotify tells me, that my 10 hours of listening times is ended. But how? I havent listened this month for that long, and one more thing. ITS A NEW MONTH so why isnt i...
  • Richard
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Can't reach account on the website, 504 Gateway Time-out.

Hey! I'm trying to log onto my account page at the website, but I only get a white page saying "504 Gateway Time-out" and below "nginx". Is it a problem in my end or yours? // Peter

  • Casual Listener
  • Hey!    I'm trying to log onto my account page at the website, but I only get a white page saying "504 Gateway Time-out" and below "nginx".  Is it a problem in my end or yours? ...
  • bergenslabb
  • Casual Listener
  • 3285 Views
  • 7 replies
  • 0 likes
  • 3285 Views
  • 7 replies
  • 0 likes

Cannot use Spotify free

I get a message saying my 10 hours are already used. I thought I could use it for free with the advertisement...

  • Casual Listener
  • I get a message saying my 10 hours are already used. I thought I could use it for free with the advertisement...
  • Joe
  • Community Legend
  • 242 Views
  • 3 replies
  • 0 likes
  • 242 Views
  • 3 replies
  • 0 likes

Ad censor options?

Why can't I have an option to turn off these condom adverts I'm hearing every other song? It seems rather inappropriate to prevent people from having a child friendly experience with a pay wall? I'm fairly certain that a massive number of minors use ...

  • Newbie
  • Why can't I have an option to turn off these condom adverts I'm hearing every other song? It seems rather inappropriate to prevent people from having a child friendly experience with a pay wall? I'm ...
  • Joe
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Card was canceled due to fraud cannot change my spotify to the new card

Whenever I go to change my card I get a message saying my zip code is incorect but I haven't entered a zip code. After I enter my zipcode I get this screen. Any help to get my new card working. That zip code is definetly in the US.

error.png error2.png
  • Newbie
  • Whenever I go to change my card I get a message saying my zip code is incorect but I haven't entered a zip code.  After I enter my zipcode I get this screen.   Any help to get ...
  • Joe
  • Community Legend
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes