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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155803 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155803 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10588 Views
  • 3 replies
  • 10 likes
  • Security
  • 10588 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506143 Views
  • 985 replies
  • 112 likes
  • Account
  • 506143 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124402 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124402 Views
  • 74 replies
  • 12 likes

How to switch to Ordinary Spotify User

Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.

  • Visitor
  • Hi, I registered to Spotify with my Facebook-Login. How can I switch to login with a spotify user.
  • Adam
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Does using Soundrop count towards the 10 hour limit?

If it does, I will use the web version, but I would prefer the spotify version as it let's you preview. Although the web version doesn't have ads but then it does play a dodgy kareoke video version of the song sometimes

  • Casual Listener
  • If it does, I will use the web version, but I would prefer the spotify version as it let's you preview.  Although the web version doesn't have ads but then it does play a dodgy kareoke video ver...
  • Peter__
  • Community Legend
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Solved!! Subscribing to Spotify Through Mobile Phone Provider

I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the result that all Spotify data transfer won't be cou...

  • Gig Goer
  • I have been a Spotify subscriber for about a year now, and in general I like it very much. Now I've just discovered that my mobile phone provider offers to subscribe to Spotify through them, with the...
  • world-in-union
  • Gig Goer
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

Solved!! Ireland doesn’t have area codes

Spotify insists on entering an area code for payment. But Ireland doesn’t have any area codes. Please help.

Screen Shot 2013-05-07 at 10.07.05.png
  • Newbie
  • Spotify insists on entering an area code for payment. But Ireland doesn’t have any area codes. Please help.   
  • Adam
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops

Hi. I got this unlimited version and after about 15 minutes I have to restart spotify again. What's wrong? Spotify use to work perfectly after last update.

  • Casual Listener
  • Hi. I got this unlimited version and after about 15 minutes I have to restart spotify again. What's wrong? Spotify use to work perfectly after last update.
  • Peter__
  • Community Legend
  • 555 Views
  • 5 replies
  • 0 likes
  • 555 Views
  • 5 replies
  • 0 likes

Premium account has been hacked

Hi, It looks like my account has been hacked, I was unable to login but when I used Facebook to sign in, I saw that the mailaddress has been changed and the password too, so I can't reset it to a new password and my own e-mail. Also, he/she has repla...

  • Casual Listener
  • Hi,   It looks like my account has been hacked, I was unable to login but when I used Facebook to sign in, I saw that the mailaddress has been changed and the password too, so I can't reset ...
  • Wazamaza
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Country not on the list

Hello, if I live in a country that is not on the list of countries can I still listen to spotify? I listened to it free fro 14 days, and now I checked and my country is not on your list and at my profile it says USA, and the reason it stopped working...

  • Casual Listener
  • Hello, if I live in a country that is not on the list of countries can I still listen to spotify? I listened to it free fro 14 days, and now I checked and my country is not on your list and at my p...
  • Peter__
  • Community Legend
  • 1035 Views
  • 5 replies
  • 0 likes
  • 1035 Views
  • 5 replies
  • 0 likes

Playlist Missing

Hi, I opened up spotify today and all the songs in one of my playlists were gone!! My other 3 playlists are working just fine, so I don't know what happened. Please if anyone knows what caused this or how to fix it so I can have my playlist back plea...

  • Newbie
  • Hi, I opened up spotify today and all the songs in one of my playlists were gone!! My other 3 playlists are working just fine, so I don't know what happened. Please if anyone knows what caused this o...
  • Adam
  • Roadie
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Forgot username and log in with Facebook puts me on trial offer

For some reason my premium account needed to be logged into again. I thought I knew my own user name and password but apparently I don't. I have tried every username and password I can think of but can't log in using 'spotify details'. I then logged ...

  • Casual Listener
  • For some reason my premium account needed to be logged into again. I thought I knew my own user name and password but apparently I don't. I have tried every username and password I can think of but...
  • Adam
  • Roadie
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

I WANT MY OWN USERNAME!

Why can I change my user name!? Who the hell is going to remember all those numbers. It be nice if you can do that. I mean come on, what is this a tracking number why can't we just use our email, At least that!

  • Newbie
  • Why can I change my user name!? Who the hell is going to remember all those numbers. It be nice if you can do that. I mean come on, what is this a tracking number why can't we just use our email, At ...
  • Adam
  • Roadie
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Delete Spotify account

I deleted my former Facebook account which was connected with my old Spotify account. Could I have that previous account and email permanently deleted? Thanks

  • Newbie
  • I deleted my former Facebook account which was connected with my old Spotify account. Could I have that previous account and email permanently deleted?    Thanks
  • Taylor
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Premium wont work on my phone

I recently signed up for premium and it is not being recognized on my phone

  • Newbie
  • I recently signed up for premium and it is not being recognized on my phone
  • Peter__
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • 669 Views
  • 1 replies
  • 0 likes

Solved!! How can I De-activate Facebook but keep spotifuggle?

Is there any way i can keep my current subscription but move to a normal spotify account instead of facebook? If i try to create a normal spotify account so i can link the facebook details to it, it says the email is in use for facebook. I dont want ...

  • Visitor
  • Is there any way i can keep my current subscription but move to a normal spotify account instead of facebook?  If i try to create a normal spotify account so i can link the facebook details to...
  • Liam
  • Community Legend
  • 1005 Views
  • 1 replies
  • 0 likes
  • accessibility
    Account
    Facebook
  • 1005 Views
  • 1 replies
  • 0 likes

Albums going missing.

As someone who embraced spotify almost from the start I've enjoyed the experienced so far, but it seems a lot of the songs and albums from my play lists are disapearing. One day I was listening to The Shins, the next day half the album was unavilable...

  • Casual Listener
  • As someone who embraced spotify almost from the start I've enjoyed the experienced so far, but it seems a lot of the songs and albums from my play lists are disapearing.  One day I was listeni...
  • Taylor
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

A song of my playlist disappeared...

One of my favourite song Can´t Stop - Red Hot Chilly peppers disapeared of my playlist and i cant find it looking for it dont know why... Some help ?

  • Casual Listener
  • One of my favourite song Can´t Stop - Red Hot Chilly peppers disapeared of my playlist and i cant find it looking for it dont know why... Some help ?
  • abrodex
  • Casual Listener
  • 546 Views
  • 2 replies
  • 0 likes
  • 546 Views
  • 2 replies
  • 0 likes

False adverting and ripped off!

I joined this site and service because of this adverting on the home page under premium accounts: Listen on all your devices Download music & listen offline ???? No ads & no commitmentNow it says download music, one would figure you could download so...

  • Casual Listener
  • I joined this site and service because of this adverting on the home page under premium accounts: Listen on all your devices Download music & listen offline ???? No ads & no co...
  • affiliatebeast
  • Casual Listener
  • 1518 Views
  • 5 replies
  • 0 likes
  • 1518 Views
  • 5 replies
  • 0 likes

I don't know when my subscription will end

So I bought a prepaid code to myself, and I redeemed it. It then showed on my profile that I have an extra month of premium, until the 12th of june, but now I recieved an email saying that I only have 7 days left, so will my subscription end in 7 day...

  • Casual Listener
  • So I bought a prepaid code to myself, and I redeemed it. It then showed on my profile that I have an extra month of premium, until the 12th of june, but now I recieved an email saying that I only hav...
  • Peter__
  • Community Legend
  • 4960 Views
  • 3 replies
  • 0 likes
  • 4960 Views
  • 3 replies
  • 0 likes

Disattivare avvio automatico all'accensione

Come faccio a disattivare l'avvio automatico all'accensione del pc (sistema operativo Vista)? grazie

  • Casual Listener
  • Come faccio a disattivare l'avvio automatico all'accensione del pc (sistema operativo Vista)? grazie
  • CatadiasMatthew
  • Casual Listener
  • 4038 Views
  • 2 replies
  • 0 likes
  • 4038 Views
  • 2 replies
  • 0 likes

Solved!! ads/links open wrong web browser

I'm not sure where to ask this question/get it fixed, but every time I want to click on one of the contests/other links from the ads on the free version of Spotify, it always opens Opera for some reason. I only used Opera for like 2 weeks when my com...

  • Visitor
  • I'm not sure where to ask this question/get it fixed, but every time I want to click on one of the contests/other links from the ads on the free version of Spotify, it always opens Opera for some rea...
  • Peter__
  • Community Legend
  • 2151 Views
  • 2 replies
  • 0 likes
  • 2151 Views
  • 2 replies
  • 0 likes

Premium Account code is not working..help!

Hi there! Ive just written down a code from my card, i ve chosen Premium Account for 1 month and it doesnt work, i mean i still have a free account..a code is not valid anymore (i tried few times after). Is there anything I can actually do with it? T...

  • Newbie
  • Hi there! Ive just written down a code from my card, i ve chosen Premium Account for 1 month and it doesnt work, i mean i still have a free account..a code is not valid anymore (i tried few times a...
  • Peter__
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes