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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420755 Views
  • 965 replies
  • 108 likes
  • Account
  • 420755 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186161 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186161 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103349 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103349 Views
  • 69 replies
  • 10 likes

Top tracks and top artist playlist still public even though box is unchecked under preferences.

I have the boxes for show top tracks and top artists playlist unchecked under preferences and it still shows them on my profile. Every now and then, they will disappear from my profile, but they always come back. Why can't they stay hidden. Is this a...

  • Newbie
  • I have the boxes for show top tracks and top artists playlist unchecked under preferences and it still shows them on my profile. Every now and then, they will disappear from my profile, but they alwa...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Redeeming code, always gets: "Oops! Something went wrong,"

Hi! Just bought myself a card but when i type the Pin-code it says; Oops! Something went wrong, please try again or check out ou..."What's wrong with the card? is it invalid? Best wishes

  • Casual Listener
  • Hi!    Just bought myself a card but when i type the Pin-code it says; Oops! Something went wrong, please try again or check out ou..." What's wrong with the card? is it invalid?  ...
  • Sundstrand
  • Newbie
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Cancel Account

Hello - I would like to cancel my account. Can you please assist? Thanks

  • Newbie
  • Hello - I would like to cancel my account.  Can you please assist?  Thanks
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Unsubscribing

Logged in to unsubscribe from premium. I was greeted on the account screen with a message that Spotify doesn't know my account status, doesn't have any payment information on record (even though they withdraw money from my account every month), and h...

  • Visitor
  • Logged in to unsubscribe from premium.  I was greeted on the account screen with a message that Spotify doesn't know my account status, doesn't have any payment information on record (even thoug...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

e-card

E-card pin doesnt work. What to do next?

  • Newbie
  • E-card pin doesnt work. What to do next?
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Do my playlists disappear if I reset my account?

I have been wanting to unsync one of my devices so I can set up another device. To do this I have to reset my account, as I already have three devices used. Will resetting my account delete my playlist info from spotify or just unsync it? After i res...

  • Casual Listener
  • I have been wanting to unsync one of my devices so I can set up another device. To do this I have to reset my account, as I already have three devices used. Will resetting my account delete my playli...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

Please help a newcomer..

What is the difference between downloading and streaming - I have paid £4.99 per month and thought this was it - however £1.15 is coming out of my account each time I download something - I thought I understood it to be £4.99 per month - full stop. T...

  • Regular
  • What is the difference between downloading and streaming - I have paid £4.99 per month and thought this was it - however £1.15 is coming out of my account each time I download something - I thought I...
  • Stupify
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Please cancel my subscription

I have been trying for about 30 minutes to cancel my account. Every time i try to get to the subscription section the page hangs, or displays "An error has occurred. Please try again.". Please can you cancel my account. The contact form page also han...

  • Newbie
  • I have been trying for about 30 minutes to cancel my account.   Every time i try to get to the subscription section the page hangs, or displays "An error has occurred. Please try again.". Plea...
  • 253 Views
  • 0 replies
  • 1 likes
  • 253 Views
  • 0 replies
  • 1 likes

Charged twice for Spotify subscription and Spotify contact form is not working

I've been charged twice for my Spotify subscription, once on Monday 23rd and again on Tuesday 24th. I have tried to use the contact form on the contact us page, but this is not working. The form cuts of halfway, there is no submit button and looking ...

  • Newbie
  • I've been charged twice for my Spotify subscription, once on Monday 23rd and again on Tuesday 24th. I have tried to use the contact form on the contact us page, but this is not working. The form cuts...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Thought it was adfree for 6 months?

I thought I read somewhere that when you sign up for the free account, the ads and the 10 hour a week limitation are ignored for 6 months?? Or did I dream this. Can't yet comment on the 10 hour business, but I'm definitely hearing ads...

  • Newbie
  • I thought I read somewhere that when you sign up for the free account, the ads and the 10 hour a week limitation are ignored for 6 months?? Or did I dream this. Can't yet comment on the 10 hour busin...
  • Stupify
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Offline mode

It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.

  • Newbie
  • It says that I am offline when I shouldn't be, I am connected to the internet and never switched to offline mode. Why is it doing this? And how can I go online again? Please and thank you.
  • Scottehh
  • Music Fan
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

My spotify stared list is gone!

Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on my playlis. 12/12 and A boy brushed red living in ...

  • Newbie
  • Hi, my spotify stared list was gone yesterday i logged on to my cellphone. And i don't know all the songs i had in there but it would be great if someone could help me get it back. It left 2 songs on...
  • Richard
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Spotify logged me out and has Deleted my Playlists?

Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists. I think I might have 2 Usernames for some reason (Shireen-Yogi and Shireen1993) on ...

  • Visitor
  • Yesterday, Spotify logged me out and it didn't accept my password; so I reset it. When I reset my Password I went back into Spotify and it deleted all of my Playists.    I think I might h...
  • user-removed
  • Not applicable
  • 1138 Views
  • 5 replies
  • 0 likes
  • 1138 Views
  • 5 replies
  • 0 likes

Can't log in with phone

I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my facebook password and rebooted my phone. Please hel...

  • Newbie
  • I downloaded Premium to download music on my phone. I have installed the Spotify app but when I try to log in using my facebook login info, it tells me I'm entering it wrong. I've already changed my ...
  • meahtenoha
  • Spotify
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Premium for $4.99?

I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?

  • Newbie
  • I have a Premium account but this past month i was only charged $4.99 instead of the usual $9.99. I was wondering why?
  • 455 Views
  • 0 replies
  • 0 likes
  • 455 Views
  • 0 replies
  • 0 likes

Still need help with offline tracks

I asked:When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them".What do I have to do? I do log into my account every time I use my account. Is there something else I need to do? I ...

  • Regular
  • I asked: When I open my account, I get the message "The offline tracks have expired. You need to login to Spotify to re-activate them". What do I have to do? I do log into my account every time I u...
  • Sam
  • Spotify
  • 643 Views
  • 6 replies
  • 0 likes
  • 643 Views
  • 6 replies
  • 0 likes

Lost Premium an my playlists.

I received an e mail at 9pm yesterday saying that there was a problem with collecting payment, immediately went to my account and saw that my credit card had expired and updated the details but still no sign of the premium returning 20 hours later. I...

  • Casual Listener
  • I received an e mail at 9pm yesterday saying that there was a problem with collecting payment, immediately went to my account and saw that my credit card had expired and updated the details but still...
  • Sam
  • Spotify
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Disabled Spotify Social but people can still see what I'm listening to

Hi I don't have 'Share my activity on Spotify Social' checked and I am not connected with Facebook. However, I subscribed to a friend's playlist and now they can see all my song activity in their 'People' bar. I don't get this - by subscribing to the...

  • Newbie
  • Hi   I don't have 'Share my activity on Spotify Social' checked and I am not connected with Facebook. However, I subscribed to a friend's playlist and now they can see all my song activity in ...
  • 894 Views
  • 0 replies
  • 0 likes
  • 894 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Hacked? Gibberish in recently listened.

My friend is apparently listening to gibberish. There are songs showing up with variations such as: JBwKRTqzkf6L – o1OeG9tvbPWMIs anyone else seeing this?

  • Casual Listener
  • My friend is apparently listening to gibberish.  There are songs showing up with variations such as:  JBwKRTqzkf6L – o1OeG9tvbPWM Is anyone else seeing this?  
  • freeze
  • Casual Listener
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Why do single downloads expire?

Why do single downloads expire? The "Downlads" page clearly say: "Spare bundles don’t last foreverWe can offer downloads to you at this great price because we’re buying them in bulk from the artists and labels. As part of this arrangement, all of the...

  • Casual Listener
  • Why do single downloads expire?   The "Downlads" page clearly say:   "Spare bundles don’t last forever We can offer downloads to you at this great price because we’re buying them in bu...
  • meahtenoha
  • Spotify
  • 836 Views
  • 3 replies
  • 0 likes
  • 836 Views
  • 3 replies
  • 0 likes