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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

286134 Views

529 replies

34 likes

Account
Free
  • 286134 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13600 Views

6 replies

11 likes

Security
  • 13600 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

539764 Views

990 replies

114 likes

Account
  • 539764 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129563 Views

74 replies

12 likes

Account
Login
Premium
  • 129563 Views
  • 74 replies
  • 12 likes

Solved!! 30 days = 48 hrs?

I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previous agreement of 30 days that we had JUST made. How...

Casual Listener

I signed up for the 30 day trial, logged into spotify right away and the first thing I see is a pop up saying "enjoy your 48 hours of music" which to me is basically a blatant disregard for our previ...

Mikemillering

Newbie

1022 Views

3 replies

0 likes

  • 1022 Views
  • 3 replies
  • 0 likes

Solved!! Updated to latest version of Spotify on my HTC Desire, all playlists are now gone.

Hi, I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all. Please help.

Casual Listener

Hi,   I just updated my Spotify on my mobile, and was prompted to login using facebook. After unwillingly having to do so to get access to my Spotify account I now have no playlists at all...

gragaasa

Casual Listener

518 Views

3 replies

0 likes

  • 518 Views
  • 3 replies
  • 0 likes

What happened to my Premium?

Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free and all my music has disappeared, what am I supposed to...

Newbie

Hi! I purchased Spotify Premium on May 3rd and got an e-mail receipt telling me that the service would be renewed every month until I choose to cancel it. But now I'm told I'm using Spotify Free an...

Anto

Newbie

517 Views

3 replies

0 likes

  • 517 Views
  • 3 replies
  • 0 likes

Moved to a new country - can't change country

Hello friends of Spotify! I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is that they don't really use those cards here but they maestro ...

Newbie

Hello friends of Spotify!   I just moved from Sweden to Germany and I want to change my country. But in order to do this you have to enter you mastercard or visa. The problem with Germany is t...

Gormley

Newbie

1033 Views

1 replies

0 likes

  • 1033 Views
  • 1 replies
  • 0 likes

My old Spotify account is merged with my facebook, how do I delete it?

As the title says, I tried to login on Spotify with my Facebook but instead it login with my old account which I no longer want cus of the username, is there any way to remove my account from my facebook so I can make a new one?

Visitor

As the title says, I tried to login on Spotify with my Facebook but instead it login with my old account which I no longer want cus of the username, is there any way to remove my account from my face...

Stupify

Community Legend

679 Views

5 replies

0 likes

  • 679 Views
  • 5 replies
  • 0 likes

Solved!! will playlists created with prem/unlim account play ad-free for any listener?

if i purchase a premium or unlimited subscription to spotify, will playlists i create and share also play ad-free for free-level spotify users?

Newbie

if i purchase a premium or unlimited subscription to spotify, will playlists i create and share also play ad-free for free-level spotify users?

gavinsend

Roadie

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

Mis listas de reproducción y mis canciones destacadas han desaparecido!

Hoy me he echo cuenta premium i me estaba descargando todas mis listas con las canciones a mi ipod touch, en total, unas 1500 canciones. Mientras se me estavan descargando mi espotify se me ha desconectado y cuando lo he vuelto a conectar, ya no teni...

Regular

Hoy me he echo cuenta premium i me estaba descargando todas mis listas con las canciones a mi ipod touch, en total, unas 1500 canciones. Mientras se me estavan descargando mi espotify se me ha descon...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Can't stream songs/How to manage devices?

How do I see which devices are registered to my account? Or how do I deauthorize one of the devices I previously played content through? I cannot stream any music from my Windows Phone for some time now and I'm wondering if I have hit the maximum num...

Newbie

How do I see which devices are registered to my account? Or how do I deauthorize one of the devices I previously played content through?    I cannot stream any music from my Windows Pho...

434 Views

0 replies

1 likes

  • 434 Views
  • 0 replies
  • 1 likes

Solved!! Can you keep your offline playlists after your 30-day Premium trial period ends?

Not trying to be chintzy but...wondering if you get to keep the results of your 30-day Premium music binge if you decide not to continue on with the paid Premium service...

Visitor

Not trying to be chintzy but...wondering if you get to keep the results of your 30-day Premium music binge if you decide not to continue on with the paid Premium service...

flashf

Casual Listener

12470 Views

4 replies

0 likes

  • 12470 Views
  • 4 replies
  • 0 likes

Purchased songs on Spotify, but can not download them...

I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 10 unused downloads" That's right, since she has purchased 10 songsrecently, and paid them by credit card.The problem is that it is "grayed out" so that it's...

Casual Listener

I'm trying to help a colleague to find out about her problem with Spotify. It says "You have 10 unused downloads" That's right,&n...

Thompsound

Newbie

1276 Views

7 replies

0 likes

  • 1276 Views
  • 7 replies
  • 0 likes

Me han COPIADO la lista en la que llevo 3 años trabajando, en lugar de subscribirse.

Spanish menssage: Pues eso, que recientemente, y gracias al chivatazo de un primo mío, descubrí que otro usuario de Spotify, se molestó el día 3 de mayo, en copiar mi lista, si, he dicho COPIAR, y no subscribirse. He visto la lista y no solo no es la...

Regular

Spanish menssage:   Pues eso, que recientemente, y gracias al chivatazo de un primo mío, descubrí que otro usuario de Spotify, se molestó el día 3 de mayo, en copiar mi lista, si, he dicho C...

271 Views

0 replies

0 likes

  • 271 Views
  • 0 replies
  • 0 likes

Account switching

I have 2 Facebook accounts and I want to change my Spotify account to connect to my new one, how do I do this?

Newbie

I have 2 Facebook accounts and I want to change my Spotify account to connect to my new one, how do I do this?

177 Views

0 replies

0 likes

  • 177 Views
  • 0 replies
  • 0 likes

Someone is using my account somewhere else!

Please disconnect me from spotify servers, i do not care that my synced playlist has to be resynced

Casual Listener

Please disconnect me from spotify servers, i do not care that my synced playlist has to be resynced

licenced

Community Legend

384 Views

3 replies

0 likes

  • 384 Views
  • 3 replies
  • 0 likes

Missing songs

I like Skrillex's music very much, but you don't have a lot of the other nice stuff. For example, his debutalbum "My name is Skrillex EP" is missing. There is only the song "Weekends" from the album that's up on Spotify. And other singles like "Repti...

Casual Listener

I like Skrillex's music very much, but you don't have a lot of the other nice stuff. For example, his debutalbum "My name is Skrillex EP" is missing. There is only the song "Weekends" from the album ...

licenced

Community Legend

1495 Views

1 replies

4 likes

  • 1495 Views
  • 1 replies
  • 4 likes

change my premium account from facebook

Hi. I Have got an premium account and i dont want it to be connected to facebook. what do i have to do ?? //Zandra

Visitor

Hi.   I Have got an premium account and i dont want it to be connected to facebook. what do i have to do ??   //Zandra  

136 Views

0 replies

0 likes

  • 136 Views
  • 0 replies
  • 0 likes

Two playlists are deleted

My friend deleted two of my playlists. How can i get them back?? The playlists are "Jamies" and "april2012" Thank You!!

Visitor

My friend deleted two of my playlists. How can i get them back?? The playlists are "Jamies" and "april2012" Thank You!!

David

Spotify Legend

174 Views

1 replies

0 likes

  • 174 Views
  • 1 replies
  • 0 likes

Need assistance

I went on the website on 6/11/12 and the site said my next payment was not until 7./12/12 .... My acct was supposed to be debited on 6/13 but the money was already pending on the 12th.... Alas I incurred a 35 dollar overdraft fee which I cannot get b...

Newbie

I went on the website on 6/11/12 and the site said my next payment was not until 7./12/12 .... My acct was supposed to be debited on 6/13 but the money was already pending on the 12th.... Alas I incu...

David

Spotify Legend

190 Views

1 replies

0 likes

  • 190 Views
  • 1 replies
  • 0 likes

I've been charged yet the downloads never started.

I wanted to purchase today 5 songs, so I clicked on the purchase arrow , then the purchase window popped out telling me thatI had to purchase 5 downloads to get the songs, which I did. I got the message that my purchase had been successful but then, ...

Casual Listener

I wanted to purchase today 5 songs, so I clicked on the purchase arrow ,  then the purchase window pop...

Richard

Community Legend

295 Views

2 replies

0 likes

  • 295 Views
  • 2 replies
  • 0 likes