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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14842 Views

7 replies

11 likes

Security
  • 14842 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554244 Views

991 replies

116 likes

Account
  • 554244 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131217 Views

74 replies

12 likes

Account
Login
Premium
  • 131217 Views
  • 74 replies
  • 12 likes

My lifetime top artist is incorrect

I havent listened to my lifetime top artist in months and for some reason its still there even though ive listened to another artist probably hours more but its still only my 3rd top artist and it wont move

Casual Listener

I havent listened to my lifetime top artist in months and for some reason its still there even though ive listened to another artist probably hours more but its still only my 3rd top artist and it wo...

Emilia_8

Community Legend

2211 Views

2 replies

0 likes

Premium
  • 2211 Views
  • 2 replies
  • 0 likes

Serious Account Issues

PlanPremiumCountryAustraliaDeviceiPhone 6SOperating SystemLatest iOS My Question or IssueI once registered Spotify via Facebook. Now I've got a Spotify account that took it's identification email address from Facebook. This email address is my main e...

Visitor

Plan Premium Country Australia Device iPhone 6S Operating System Latest iOS   My Question or Issue I once registered Spotify via Facebook. Now I've got a Spotify account that took it's...

Rene01

Community Legend

683 Views

1 replies

0 likes

Account
  • 683 Views
  • 1 replies
  • 0 likes

How could I make spotify automatically update my Facebook profile picture?

PlanFree DeviceWindows 10 Desktop My Question or IssueI have a Facebook linked account, and I have changed my profile picture manually once in the past. But I realised that I couldn't find a way to make Spotify automatically update my Facebook profil...

Newbie

  Plan Free   Device Windows 10 Desktop   My Question or Issue I have a Facebook linked account, and I have changed my profile picture manually once in the past. But I realised...

Rene01

Community Legend

1071 Views

1 replies

0 likes

Account
Free
Other
  • 1071 Views
  • 1 replies
  • 0 likes

Solved!! Problem: Can't change Profile Picture

Hello! tldr;"Change" Button doesn't pop up in Windows Desktop Application on new Account. I've created a new Account, so that I can disconnect my Spotify Account from my Facebook account for good (It used to display Numbers at my name, I got annoyed ...

Visitor

Hello!   tldr; "Change" Button doesn't pop up in Windows Desktop Application on new Account.     I've created a new Account, so that I can disconnect my Spotify Account from my F...

eltoch

Composer

3168 Views

1 replies

0 likes

  • 3168 Views
  • 1 replies
  • 0 likes

Solved!! can't log in using facebook on the app, but I can on the web

PlanFreeCountryNetherlandsDeviceHP elitebookOperating SystemWindows 10 My Question or IssueI tried logging in with facebook on the app, but it says my password is wrong, however when I log in on the webpage using facebook, it does work. I already tri...

Casual Listener

Plan Free Country Netherlands Device HP elitebook Operating System Windows 10   My Question or Issue I tried logging in with facebook on the app, but it says my password is wrong, howe...

Jose_M

Spotify Star

1948 Views

5 replies

0 likes

Login
  • 1948 Views
  • 5 replies
  • 0 likes

Facebook & Spotify

PlanFreeCountryTurkeyDeviceDesktopOperating SystemWindows 10 My Question or IssueHi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't change my username and profile picture. Can you guys help me?

Casual Listener

Plan Free Country Turkey Device Desktop Operating System Windows 10   My Question or Issue Hi guys, my Spotify is linked to my Facebook. I want to delink my accounts because I can't ch...

Emilia_8

Community Legend

1275 Views

4 replies

0 likes

Account
  • 1275 Views
  • 4 replies
  • 0 likes

Solved!! Cant login to Android app, despite being able to on browser, tried reinstalling and didnt work??

PlanFree, was going to buy Premium.CountryUSADeviceMoto X4Operating SystemAndroid 9 My Question or IssueI want to buy premium. But when I tried logging in over mobile, it keeps saying my password is incorrect. The email sent to my account for resetti...

Casual Listener

  Plan Free, was going to buy Premium. Country USA Device Moto X4 Operating System Android 9   My Question or Issue I want to buy premium. But when I tried logging in over mobile...

Rene01

Community Legend

2171 Views

9 replies

0 likes

Account
Login
  • 2171 Views
  • 9 replies
  • 0 likes

Facebook and Spotify

PlanPremiumCountryPolandMy Question or IssueHello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it created another account for me. The question is: can I somehow rem...

Visitor

Plan Premium Country Poland My Question or Issue Hello, I've recently gotten Spotify. One day instead of clicking the Log-in button I accidentially pressed "continue using facebook" and it creat...

Emilia_8

Community Legend

707 Views

1 replies

0 likes

Account
  • 707 Views
  • 1 replies
  • 0 likes

Random playlists show up in recently played.

PlanPremiumCountryNorwayDeviceAndroid/Dekstop PCOperating SystemWindows 10/ONEPLUS A6003_22_190911 My Question or IssueRecently I've had several playlists show up in recently played as well as added to my follow list, due to the lack of login history...

Visitor

Plan Premium Country Norway Device Android/Dekstop PC Operating System Windows 10/ONEPLUS A6003_22_190911   My Question or Issue Recently I've had several playlists show up in recently...

Emilia_8

Community Legend

843 Views

1 replies

0 likes

Account
Login
Other
  • 843 Views
  • 1 replies
  • 0 likes

Spotify won't let me delete my account!

I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old email. I searched up ways on how to delete a Spotify ac...

Visitor

I wanted to change my username because I made my account when I was young and stupid but Spotify does not have that option so I opted for deleting my account so I can start a new one with my old emai...

Jacob

Community Legend

1610 Views

4 replies

0 likes

Account
  • 1610 Views
  • 4 replies
  • 0 likes

Superuser Contribution Changing my profile picture, the option 'change' not appearing

PlanPremiumCountryNetherlandsDeviceWindows DesktopOperating SystemWindows 10 My Question or IssueGreetings, i'm having the problem that i can't change my avatar.I've come across countless of topics stating that there should be a button 'change' after...

Visitor

Plan Premium Country Netherlands Device Windows Desktop Operating System Windows 10   My Question or Issue Greetings, i'm having the problem that i can't change my avatar. I've come a...

Jacob

Community Legend

1261 Views

2 replies

7 likes

Account
Other
Premium
  • 1261 Views
  • 2 replies
  • 7 likes

Can't login with Facebook account!

I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in or register with my facebook account. I've lost all ...

Visitor

I had an account who was associated with an facebook account. Today, i tried to open spotify on my phone, and it's sad that my account wasn't associated with any spotify account. Now i can't log in o...

Jacob

Community Legend

883 Views

1 replies

0 likes

Account
Login
  • 883 Views
  • 1 replies
  • 0 likes

Solved!! Profile picture gone and now can't upload or change

PlanFreeCountryPhillipines Device(Iphone 6 plus, Oppo A83, Samsung s8)Operating System(Windows 7) My Question or IssueI was a premium member before and i had uploaded a picture for my profile now it was removed and i can't upload a new one or change ...

Casual Listener

Plan Free Country Phillipines   Device (Iphone 6 plus, Oppo A83, Samsung s8) Operating System (Windows 7)   My Question or Issue I was a premium member before and i had uploaded ...

Kasmotmot

Casual Listener

1629 Views

2 replies

0 likes

Account
Free
  • 1629 Views
  • 2 replies
  • 0 likes

My Release Radar playlist doesn't "reset"

Plan: PremiumCountry: USDevice: AllOperating System: All For the past few months, my Release Radar playlist doesn't "reset" back to 30 tracks, only new ones from this week. It's been growing each week, adding the new tracks to the top, and then songs...

Casual Listener

Plan: Premium Country: US Device: All Operating System: All   For the past few months, my Release Radar playlist doesn't "reset" back to 30 tracks, only new ones from this week. It's been g...

user004

Casual Listener

1783 Views

2 replies

0 likes

Account
  • 1783 Views
  • 2 replies
  • 0 likes

Solved!! Glitched streams. 88k "since 2015"

Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify profile, indeed! It said 88.000 streams! I was happy, i...

Casual Listener

Hello. Some days ago i released a song called "Buna Raw" (You can search it). It went ok, like 100 streams in the first day, but today i woke up to 88.000 streams.... WHAT? I checked the spotify prof...

OviiiOne

Community Legend

808 Views

1 replies

1 likes

Account
  • 808 Views
  • 1 replies
  • 1 likes

Can't change profile picture

PlanPremiumCountryJapan I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..

Casual Listener

Plan Premium Country Japan   I can't change my profile picture, i reinstalled spotify multiple times on windows 10 but nothing ..

Magillicutty

Newbie

2036 Views

4 replies

0 likes

Account
  • 2036 Views
  • 4 replies
  • 0 likes

"It looks like you’ve taken a trial before, which means you aren’t eligible for this offer."

PlanFreeCountryTurkeyDeviceXperia Z5, PCOperating SystemAndroid, Windows 10 My Question or IssueI'm trying to purchase Premium for Students and I can't because it gives the error "It looks like you’ve taken a trial before, which means you aren’t elig...

Visitor

Plan Free Country Turkey Device Xperia Z5, PC Operating System Android, Windows 10   My Question or Issue I'm trying to purchase Premium for Students and I can't because it gives the e...

Emilia_8

Community Legend

5189 Views

3 replies

0 likes

Account
Premium
Subscription
  • 5189 Views
  • 3 replies
  • 0 likes

Can i use my other student email if i have two different college email accounts?

I used one of those emails for my old account but i have to make a new account, so i was wondering if i can use my second college email account and still get the discount? i read online that it could flag my account if i try to. Plan PremiumFree/Prem...

Casual Listener

I used one of those emails for my old account but i have to make a new account, so i was wondering if i can use my second college email account and still get the discount? i read online that it could...

EthanS1

Community Legend

3216 Views

3 replies

0 likes

Account
Premium
Subscription
  • 3216 Views
  • 3 replies
  • 0 likes

Solved!! Personal account changed to Artist account

PlanPremiumCountryNetherlandsDeviceiPhone X/Macbook ProOperating SystemiOS 13/MacOS Mojave My Question or IssueA few years ago I requested an Artist account for Spotify. The Artist accounts weren't controlled in a 'Spotify for Artists' portal like it...

Visitor

Plan Premium Country Netherlands Device iPhone X/Macbook Pro Operating System iOS 13/MacOS Mojave   My Question or Issue A few years ago I requested an Artist account for Spotify. The ...

EthanS1

Community Legend

1038 Views

1 replies

0 likes

Account
Other
  • 1038 Views
  • 1 replies
  • 0 likes

Parental Controls

PlanPremiumCountryAustralia Device(iPhone 8Operating System(iOS 10, My Question or Issue Hi I would love to be able to control music that is derogatory to women and has disgusting content. Turning on explicit is excellent for young children but not r...

Newbie

Plan Premium Country Australia   Device (iPhone 8 Operating System (iOS 10,   My Question or Issue  Hi I would love to be able to control music that is derogatory to women a...

Monsooncat

Casual Listener

2036 Views

3 replies

1 likes

  • 2036 Views
  • 3 replies
  • 1 likes