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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421639 Views
  • 965 replies
  • 108 likes
  • Account
  • 421639 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186585 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186585 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103487 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103487 Views
  • 69 replies
  • 10 likes

receive email for email changed

PlanPremiumCountrySingapore My Question or Issuetoday i just receive the email from Spotify"Hello, Spotify here. We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was: *snip* It...

  • Visitor
  • Plan Premium Country Singapore    My Question or Issue today i just receive the email from Spotify "Hello, Spotify here. We wanted to let you know that the email address on your Spot...
  • OneByBoo
  • Roadie
  • 627 Views
  • 1 replies
  • 0 likes
  • Security
  • 627 Views
  • 1 replies
  • 0 likes

help with uploading a profile pic on my spotify account

PlanFreeCountryUS DeviceGalaxy S9 Operating SystemAndroid 8.0 I couldn't find a button to upload a picture on my profile. I never have so i wanted to upload a pic for the first time. Is there anyway to do that? there should be...i don't understand so...

  • Visitor
  •   Plan Free Country US  Device Galaxy S9  Operating System Android 8.0  I couldn't find a button to upload a picture on my profile. I never have so i wanted to upload a p...
  • OneByBoo
  • Roadie
  • 482 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
  • 482 Views
  • 1 replies
  • 0 likes

Why I can't invite my family to my premium

One of my family isn't verify the account and she can't use my premium family plan even I have invite her again. The invitation mail already send but when she fill out her information, the system told that she can't use. I try it several times.PlanFa...

  • Casual Listener
  • One of my family isn't verify the account and she can't use my premium family plan even I have invite her again. The invitation mail already send but when she fill out her information, the system tol...
  • user-removed
  • Not applicable
  • 440 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 440 Views
  • 4 replies
  • 0 likes

Superuser Contribution MEJORES RECOMENDACIONES PARA TI

PlanPremiumCountryESPAÑADevice Operating SystemWindows 10,etc.) My Question or IssueDESDE HACIA VARIAS SEMANAS NO SE ACTUALIZA EL APARTADO DE "MEJORES RECOMENDACIONES PARA TI" Y SIEMPRE ME APARECE LA MISMA MUSICA.SIN EMBARGO EL APARTADO DE NOVEDADES ...

  • Casual Listener
  • Plan Premium Country ESPAÑA Device   Operating System Windows 10,etc.)   My Question or Issue DESDE HACIA VARIAS SEMANAS NO SE ACTUALIZA EL APARTADO DE "MEJORES RECOMENDACIONES PA...
  • Peter
  • Spotify Legend
  • 493 Views
  • 3 replies
  • 0 likes
  • Premium
  • 493 Views
  • 3 replies
  • 0 likes

How to reach human customer support?

I would like to chat with customer support but can't find the way to do that,does anyone know how?

  • Visitor
  • I would like to chat with customer support but can't find the way to do that, does anyone know how?  
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Account
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! How do I find Family Plan Owner account?

PremiumUSA I thought I was the owner of my family account, but in my billing section under payment method it says "Family Plan sub-account" and 0.00 charge. I get charged monthly on PayPal with the same email address associated with this account, so ...

  • Casual Listener
  • Premium USA   I thought I was the owner of my family account, but in my billing section under payment method it says "Family Plan sub-account" and 0.00 charge. I get charged monthly on PayPal...
  • Bittencourt
  • Spotify Star
  • 2930 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 2930 Views
  • 3 replies
  • 0 likes

All my music disappearead

PlanPremiumCountryUkDeviceIphone 8Operating SystemIos 12 My Question or IssueWhen i went to open spotify this morning, it told me i had put in wrong password (never usually asks me for one) so i changed it. When i logged in all my playlists that i ma...

  • Casual Listener
  • Plan Premium Country Uk Device Iphone 8 Operating System Ios 12   My Question or Issue When i went to open spotify this morning, it told me i had put in wrong password (never usually a...
  • SusieH1
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • Account
  • 593 Views
  • 2 replies
  • 0 likes

Spotify on Multiple Devices, controlled from my phone

I have a family plan. I listen to Spotify all day at work, at the gym, and other places. My wife stays home and listens to it on the echo, often at the same time. To allow simultaneous playback I have separate accounts for my phone/work computer and ...

  • Casual Listener
  • I have a family plan. I listen to Spotify all day at work, at the gym, and other places. My wife stays home and listens to it on the echo, often at the same time. To allow simultaneous playback I hav...
  • OneByBoo
  • Roadie
  • 744 Views
  • 4 replies
  • 1 likes
  • Account
    Subscription
  • 744 Views
  • 4 replies
  • 1 likes

Unable to add songs to a Playlist

Hi guys, I currently use the Triple J app to add songs directly into a playlist "Found on the Triple J app." Up until a few days ago, I was able to add songs directly to this playlist straight from the radio. However, whilst it states that the song w...

  • Regular
  • Hi guys,   I currently use the Triple J app to add songs directly into a playlist "Found on the Triple J app." Up until a few days ago, I was able to add songs directly to this playlist straig...
  • juanjosalazar
  • Regular
  • 1166 Views
  • 8 replies
  • 0 likes
  • Account
  • 1166 Views
  • 8 replies
  • 0 likes

problem with deleting account

I tried to delete my account created by Facebook and make a new one. The problem is the system will send me an email to process the request but I deactived that email long time ago which means I can't recieve the email. Is there any possible way to s...

  • Visitor
  • I tried to delete my account created by Facebook and make a new one. The problem is the system will send me an email to process the request but I deactived that email long time ago which means I can'...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • Account
  • 338 Views
  • 1 replies
  • 0 likes

Solved!! Closing Spotify Temporarily

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry My Question or IssueI read the new rules for Spotify and written there my age still hasn't reach the minimum...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   My Question or Issue I read the new rule...
  • xoholo
  • Composer
  • 1163 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1163 Views
  • 1 replies
  • 0 likes

Error 500

Hallo,ich wenn ich in meinem Profil auf "Konto" klicke oder auf Family upgraden möchte, komme ich immer auf die "Oh nein! - Da ist wohl etwas schiefgegangen!"-Seite. Siehe Screenshot im Anhang. Seit Wochen geht das jetzt so - es ändert sich nix.Bitte...

  • Visitor
  • Hallo, ich wenn ich in meinem Profil auf "Konto" klicke oder auf Family upgraden möchte, komme ich immer auf die "Oh nein! - Da ist wohl etwas schiefgegangen!"-Seite. Siehe Screenshot im Anhang.&nbs...
  • Mantisentil
  • Community Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • Account
  • 943 Views
  • 1 replies
  • 0 likes

Offensive ADD: "Skip"

Good day I have been a happy user for spotify for quite a while. Even if I don't have premium, I receive and listen to all adds that you share as part of the deal. However, your new add, called Skip, (the one were the guy skips the woman's voice) is ...

  • Newbie
  • Good day   I have been a happy user for spotify for quite a while. Even if I don't have premium, I receive and listen to all adds that you share as part of the deal.  &nbs...
  • osornios
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • Free
    Other
    Subscription
  • 627 Views
  • 1 replies
  • 0 likes

Acount problems

Hi there, a long time ago I made a spotify account with a random e-mailadres and a random password. That e-mail adres isn’t a e-mailadres that exist. Someone came with a “funny” idea to took that email. But I want to change my email and I cant rememb...

  • Newbie
  • Hi there,   a long time ago I made a spotify account with a random e-mailadres and a random password. That e-mail adres isn’t a e-mailadres that exist. Someone came with a “funny” idea to took...
  • osornios
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and facebook dont connect

My facebook and spotify show connected but doesnt show friendlist or people to follow. Doesnt show the follow button. Have tried everything from reinstalling spotify to connecting and disconnecting fb. Nothing seems to work. Please help!

  • Casual Listener
  • My facebook and spotify show connected but doesnt show friendlist or people to follow. Doesnt show the follow button. Have tried everything from reinstalling spotify to connecting and disconnecting f...
  • Jose_M
  • Spotify Star
  • 907 Views
  • 5 replies
  • 0 likes
  • Account
  • 907 Views
  • 5 replies
  • 0 likes

can't login

My mother doesn't remember the pasword of her spotify account en she also doesn't know what emailadres she used. She has a smartphone of samsung en the email adres isnt mentioned in the accountinformation. She doesn't have facebook so i don't know wh...

  • Visitor
  • My mother doesn't remember the pasword of her spotify account en she also doesn't know what emailadres she used. She has a smartphone of samsung en the email adres isnt mentioned in the accountinform...
  • user-removed
  • Not applicable
  • 419 Views
  • 2 replies
  • 0 likes
  • Account
  • 419 Views
  • 2 replies
  • 0 likes

Superuser Contribution Link an active account

My Question or Issue I would like to link an excisting spotify account to my family account without losing the personal playlists. Is this possible? If so, how do I do this?

  • Casual Listener
  • My Question or Issue   I would like to link an excisting spotify account to my family account without losing the personal playlists. Is this possible? If so, how do I do this?
  • Guido
  • Spotify Legend
  • 698 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution My wife has lost access to her premium account

My wife has been getting signed out of her Spotify account, and when she reset her password to get back in, she was greeted with a brand new free account. I know the profile is still there as I follow it (gigglyshanks) she just doesn't have access to...

  • Visitor
  • My wife has been getting signed out of her Spotify account, and when she reset her password to get back in, she was greeted with a brand new free account. I know the profile is still there as I follo...
  • Guido
  • Spotify Legend
  • 467 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Premium
  • 467 Views
  • 2 replies
  • 0 likes

I can't link my spotify account to my playstation.

Hello. First of all I have to ask you to bear with me for a while, this isn't the typical problem, so please hear me out. A couple of years ago, a STRANGER created me an spotify account. He claimed that he would use an offer somewhat related to PlayS...

  • Casual Listener
  • Hello. First of all I have to ask you to bear with me for a while, this isn't the typical problem, so please hear me out.   A couple of years ago, a STRANGER created me an spotify account. He ...
  • Jose_M
  • Spotify Star
  • 995 Views
  • 5 replies
  • 0 likes
  • Account
    Security
  • 995 Views
  • 5 replies
  • 0 likes

Account locked

PlanPremiumCountrysingapore Hi, so basically i got logged out and tried to log back in, only for them to say i have to reset my password, which i tried by clicking on the direct link provided. Typing my email in the reset gave me a error saying 'The ...

  • Casual Listener
  •   Plan Premium Country singapore       Hi, so basically i got logged out and tried to log back in, only for them to say i have to reset my password, which i tried by click...
  • Jose_M
  • Spotify Star
  • 3225 Views
  • 6 replies
  • 1 likes
  • Account
    Login
  • 3225 Views
  • 6 replies
  • 1 likes