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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 155808 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 155808 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10591 Views
  • 3 replies
  • 10 likes
  • Security
  • 10591 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 506147 Views
  • 985 replies
  • 112 likes
  • Account
  • 506147 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124404 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124404 Views
  • 74 replies
  • 12 likes

Some albums won't play

PlanPremiumCountryNetherlandsDeviceAndroid phone, Android BOX, receiver, webplayerOperating SystemAndroid 8, Windows 10 My Question or IssueSome albums won't play (not greyed out) from my account (on multiple devices). Tested with a friend yesterday,...

  • Visitor
  • Plan Premium Country Netherlands Device Android phone, Android BOX, receiver, webplayer Operating System Android 8, Windows 10   My Question or Issue Some albums won't play (not greyed...
  • ListenToGlobal
  • Composer
  • 432 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 432 Views
  • 2 replies
  • 0 likes

Not sticking to playlist, playing a random band?

PlanPremiumCountryFranceI am trying to play a simple playlist, however it plays 1 song then it jumps to a completely unrelated band and will ONLY play that band. It's not always the same song or even album but seems stuck on that band. The only way I...

  • Casual Listener
  • Plan Premium Country France I am trying to play a simple playlist, however it plays 1 song then it jumps to a completely unrelated band and will ONLY play that band. It's not always the same so...
  • A_Musicophile
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 558 Views
  • 1 replies
  • 0 likes

I will be leaving Spotify after being a loyal subscriber for half a decade

PlanPremiumCountryUSADevicePC and Android My Question or IssueI will be leaving Spotify after the latest update. Removing my entire library for artist that I've only followed is unacceptable and anti-consumer. I also found out that even as a Premium ...

  • Newbie
  • Plan Premium Country USA Device PC and Android   My Question or Issue I will be leaving Spotify after the latest update. Removing my entire library for artist that I've only followed is ...
  • OneByBoo
  • Roadie
  • 616 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 616 Views
  • 1 replies
  • 1 likes

I don't know what email my account is registered under

About a week ago now I was logged out of my Spotify account, and I've been unable to log back in. I'm greeted with a Error: 3 message, and then I'm asked to give my email so I can get a password reset. However, it seems the email I thought I had used...

  • Visitor
  •   About a week ago now I was logged out of my Spotify account, and I've been unable to log back in. I'm greeted with a Error: 3 message, and then I'm asked to give my email so I can get a passw...
  • OneByBoo
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 453 Views
  • 1 replies
  • 0 likes

family subscription new phone missing all my playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • Account
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't find shuffle button

can't find shuffle button in playlist, I'm new to spotify and using android from india.

Screenshot_2019-06-04-17-40-35-17.png
  • Newbie
  • can't find shuffle button in playlist, I'm new to spotify and using android from india.   
  • Peter
  • Spotify Legend
  • 1158 Views
  • 2 replies
  • 0 likes
  • Account
  • 1158 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify not Logging in due to Smart Lock

PlanPremiumCountryUSDeviceNexus 6POperating SystemAndroid (Not sure which one) My Question or IssueSo I had an issue earlier where when I was playing music it would take me to different songs, and I would notice that it would be playing it on a diffe...

  • Newbie
  • Plan Premium Country US Device Nexus 6P Operating System Android (Not sure which one)       My Question or Issue So I had an issue earlier where when I was playing music it...
  • Peter
  • Spotify Legend
  • 8796 Views
  • 2 replies
  • 0 likes
  • Login
  • 8796 Views
  • 2 replies
  • 0 likes

Deleting Facebook account without losing Spotify account

I am planning on deleting my Facebook account. However, I created my Spotify account with my Facebook account. Is there any possibility on deleting my Facebook account (hence, remove the connection with Spotify) without losing all my music and playli...

  • Casual Listener
  • I am planning on deleting my Facebook account. However, I created my Spotify account with my Facebook account. Is there any possibility on deleting my Facebook account (hence, remove the connection w...
  • Bethany_Dawn
  • Community Legend
  • 728 Views
  • 3 replies
  • 0 likes
  • Account
  • 728 Views
  • 3 replies
  • 0 likes

New email on Facebook

I am planning on deleting one of my email accounts that I never use, the problem is that it is connected to my Facebook and through that Spotify (I created an account through Facebook).I already changed my email on Facebook but I cannot do it on Spot...

  • Casual Listener
  • I am planning on deleting one of my email accounts that I never use, the problem is that it is connected to my Facebook and through that Spotify (I created an account through Facebook). I already ch...
  • OneByBoo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

Unable to log into premium account

I am unable to log into my premium account because the email on my file is unaccessible, I am not connected to facebook and my username/password isn't working. I do have my credit card information. How do I cancel account? I am currently on a differe...

  • Visitor
  • I am unable to log into my premium account because the email on my file is unaccessible, I am not connected to facebook and my username/password isn't working. I do have my credit card information. H...
  • OneByBoo
  • Roadie
  • 475 Views
  • 1 replies
  • 0 likes
  • Account
  • 475 Views
  • 1 replies
  • 0 likes

Cant connect to social, alrdy tried different solutions

PlanPremiumCountry: US Operating SystemWindows 10 My Question or Issue: So my name on Spotify is my username which is random letters and numbers. I want to change it and the only solution is to connect to my Facebook. However, my settings look like t...

Screenshot_4.jpg
  • Visitor
  • Plan Premium Country: US   Operating System Windows 10   My Question or Issue:   So my name on Spotify is my username which is random letters and numbers. I want to change it ...
  • OneByBoo
  • Roadie
  • 367 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 367 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account seems lost

Hi, today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“i had to agree the new terms of privacy and so on.After Doing so, my account got lost. I could not log in. After resetting my password my acc...

  • Visitor
  • Hi,   today i got the Information, that my Account will be transferref to something like „Spotify Stockholm AB“ i had to agree the new terms of privacy and so on. After Doing so, my account ...
  • Guido
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Password/No Email

I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any attempt to get the password reset through my email has not w...

  • Casual Listener
  • I've been kicked out of Spotify on my apple devices (IPhone X {personal phone} and IPhone 6 {work phone}). When trying to log back in, it is telling me that my password is incorrect and any...
  • Katerina
  • Spotify Legend
  • 1049 Views
  • 6 replies
  • 0 likes
  • Login
    Premium
  • 1049 Views
  • 6 replies
  • 0 likes

Can't log in on android device.

PlanFree/PremiumCountryUK but set up in PeruSamsung tablet.Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen I try to log in a pop up says ' you can only use spotify abroad for 14 days. Update your location using spotif...

  • Casual Listener
  • Plan Free/Premium Country UK but set up in Peru Samsung tablet. Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When I try to log in a pop up says '...
  • OneByBoo
  • Roadie
  • 3158 Views
  • 3 replies
  • 0 likes
  • Login
  • 3158 Views
  • 3 replies
  • 0 likes

Spotify Family: Going from one plan to another with the same account

PlanSpotify FamilyCountryBelgiumDeviceSamsung Galaxy S7 & DesktopOperating SystemAndroid & Windows 10 My Question or IssueI was using Spotify family with my ex-partner.When we broke up, I moved out of his house and I am now living with my parents, wh...

  • Newbie
  • Plan Spotify Family Country Belgium Device Samsung Galaxy S7 & Desktop Operating System Android & Windows 10   My Question or Issue I was using Spotify family with my ex-partne...
  • OneByBoo
  • Roadie
  • 340 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 340 Views
  • 1 replies
  • 0 likes

Account disappeared

My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset the password for, but it seems to think that my curr...

  • Newbie
  • My spotify account randomly disappeared. I know for a fact I am using the correct username and password to log in, but I've still got nothing. I had an old account for which I got an email to reset t...
  • OneByBoo
  • Roadie
  • 522 Views
  • 1 replies
  • 0 likes
  • Premium
  • 522 Views
  • 1 replies
  • 0 likes

Cannot upload 2700x1200 Header image

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have windows 7, but cannot upload a header image jpg, 2700x1200.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • OneByBoo
  • Roadie
  • 856 Views
  • 1 replies
  • 0 likes
  • Account
  • 856 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in with Facebook

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndriod 7.0 My Question or IssueI recently purchases premium in order to use it on a trip. While on the trip the app kepted acting up so I reinstalled it. Now it will not let me log into my ...

  • Visitor
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Andriod 7.0   My Question or Issue I recently purchases premium in order to use it on a trip. While on the trip the a...
  • Peter
  • Spotify Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 422 Views
  • 3 replies
  • 0 likes

Similar Artists Incorrect

Plan - Spotify for ArtistsCountry - Ireland Device - AllOperating System - All My Question or IssueOne of my spotify artists page is completely wrong. It's listing all classical artists, and I am a pop act. I know what sort of music my songs are play...

  • Newbie
  • Plan - Spotify for Artists Country - Ireland   Device - All Operating System - All   My Question or Issue One of my spotify artists page is completely wrong. It's listing all class...
  • Billy-J
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 350 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t login after cancelling Facebook

hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my account. I have my user ID but the reset password link g...

  • Casual Listener
  • hello, I setup my account using Facebook and have since cancelled my Facebook account. I can’t login through the app or the website. I am a premium user and am being charged but can’t access my accou...
  • Peter
  • Spotify Legend
  • 789 Views
  • 6 replies
  • 0 likes
  • Account
  • 789 Views
  • 6 replies
  • 0 likes