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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80284 Views

9 replies

2 likes

Account
Login
  • 80284 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653444 Views

13 replies

4 likes

Account
  • 653444 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

733768 Views

18 replies

29 likes

  • 733768 Views
  • 18 replies
  • 29 likes

Can't find account

Good afternoon all, This is going to be a very ridiculous question but I have not used my spotify in a few months. I am not sure which account is attached to my bank account. I have been paying for spotify premium but i forgot which account it is on....

Regular

Good afternoon all,   This is going to be a very ridiculous question but I have not used my spotify in a few months.   I am not sure which account is attached to my bank account. I hav...

Chuanito

Regular

894 Views

5 replies

0 likes

Account
Premium
  • 894 Views
  • 5 replies
  • 0 likes

My facebook login has no email address attached need help

My Question or IssueWhen I login I have no info on my facebook loginIt looks like my email address login and facebook login are seperateCan I fix this because I cannot get the google home mini without it*snip* Thanks

Newbie

My Question or Issue When I login I have no info on my facebook login It looks like my email address login and facebook login are seperate Can I fix this because I cannot get the google home mini ...

osornios

Spotify Star

724 Views

1 replies

0 likes

Account
  • 724 Views
  • 1 replies
  • 0 likes

Problem

I am a huge fan of Khalid and did not get a presale code ?

Casual Listener

I am a huge fan of Khalid and did not get a presale code ?

Billy-J

Spotify Star

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Por que no nome que apareci os caracteres estão alterados?

O nome da minha conta no Spotify tem o caractere Ã, mas ao parecer no nome do Spotify, aparece com outros caracteres. Eu quero que apareça o os carateres certos. Como faço?

Newbie

O nome da minha conta no Spotify tem o caractere Ã, mas ao parecer no nome do Spotify, aparece com outros caracteres. Eu quero que apareça o os carateres certos.  Como faço?  

Brunelicia

Community Legend

492 Views

1 replies

0 likes

Account
  • 492 Views
  • 1 replies
  • 0 likes

Another Google Home Mini Question - New Premium Member

I just signed up for premium. At first it was a 30 day free trial, but I wanted the google home mini, so I upgraded to premium (not the trial), but never got any code or instructions on how to get the mini.

Regular

I just signed up for premium. At first it was a 30 day free trial, but I wanted the google home mini, so I upgraded to premium (not the trial), but never got any code or instructions on how to get th...

KatShay

Regular

404 Views

1 replies

0 likes

Premium
  • 404 Views
  • 1 replies
  • 0 likes

Family member cannot join the invitation, it says "unable to join this family plan"

My Question or IssueHi All, I have this situation,I have a family plan registered, and I also the admin of the group.I invite 2 of my brothers, and 1 invitation works properly, no issues.but the other 1, got problem, he's unable to register (samsung ...

Newbie

My Question or Issue Hi All,   I have this situation, I have a family plan registered, and I also the admin of the group. I invite 2 of my brothers, and 1 invitation works properly, no is...

Dwiputri

Newbie

684 Views

1 replies

1 likes

Account
Premium
  • 684 Views
  • 1 replies
  • 1 likes

Change email address

I currently log in to spotify with a @hotmail.co.uk username, which I set up around 10 years ago connected with my facebook account. On facebook, I have since updated my email address to my @gmail.com email address. As my spotify account is connected...

Visitor

I currently log in to spotify with a @hotmail.co.uk username, which I set up around 10 years ago connected with my facebook account. On facebook, I have since updated my email address to my @gma...

osornios

Spotify Star

1373 Views

1 replies

0 likes

Account
Login
  • 1373 Views
  • 1 replies
  • 0 likes

No Email address or Username on profile.

My Question or IssueI can log into husband's Spotify via Facebook, his facebook profile pic comes up, everything is perfect. He has Spotify Premium via a mobile phone plan. However. I want to add Spotify to another device which doesn't have Facebook,...

Newbie

My Question or Issue I can log into husband's Spotify via Facebook, his facebook profile pic comes up, everything is perfect. He has Spotify Premium via a mobile phone plan. However. I want to add S...

osornios

Spotify Star

640 Views

1 replies

0 likes

Login
  • 640 Views
  • 1 replies
  • 0 likes

Switch my Student Spotify Subscription to another Spotify account

PlanPremium (Student)CountryDeutschlandDeviceIphone 6, Windows PC Operating SystemiOS, Windows 10 My Question or IssueHi, I have Spotify Premium with the Student discount. I would like to switch the account where I have spotify premium to another ema...

Visitor

Plan Premium (Student) Country Deutschland Device Iphone 6, Windows PC   Operating System iOS, Windows 10   My Question or Issue Hi,   I have Spotify Premium with the Stud...

Brunelicia

Community Legend

572 Views

1 replies

0 likes

Premium
Subscription
  • 572 Views
  • 1 replies
  • 0 likes

Random foreigner's account has been merged with mine, and I can no longer use Spotify

PlanPremiumCountryNew ZealandDeviceDesktop and Laptop, Random person: Blade S6Operating SystemWindows 10 A foreigner's music keeps playing on my Spotify. I believe that somehow, their account has been merged with mine. I have never met this person in...

Casual Listener

Plan Premium Country New Zealand Device Desktop and Laptop, Random person: Blade S6 Operating System Windows 10   A foreigner's music keeps playing on my Spotify. I believe that somehow...

NachoSacho

Casual Listener

956 Views

2 replies

0 likes

Account
Premium
Security
  • 956 Views
  • 2 replies
  • 0 likes

Solved!! One name for two accounts

Hello,am a premium user at spotify but there are 2 accounts under my name I cannot log in. Yesterday when I was trying to enter my account Spotify created a totaly new account I cannot log into my original account my mail is now directed to new accou...

Visitor

Hello, am a premium user at spotify but there are 2 accounts under my name I cannot log in. Yesterday when I was trying to enter my account Spotify created a totaly new account I cannot log into my ...

Luan

Spotify Star

470 Views

1 replies

0 likes

Account
Login
Other
Security
  • 470 Views
  • 1 replies
  • 0 likes

Facebook name missing

I have removed temporaly my facebook account, and when I have re-opened it, the Spotify account does not identify me with my Facebook name. I have already tried to link it again and restart it, but my name and Facebook profile photo still does not co...

Newbie

I have removed temporaly my facebook account, and when I have re-opened it, the Spotify account does not identify me with my Facebook name. I have already tried to link it again and restart it, ...

osornios

Spotify Star

331 Views

1 replies

0 likes

Account
Other
  • 331 Views
  • 1 replies
  • 0 likes

Spotify won't recognise my Facebook username

PlanPremiumCountrySingapore DeviceIphone 10, Galaxy Note 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy profile name on Spotify recently switched from my Facebook name to a string of numbers. I'm unable to change it o...

Newbie

Plan Premium Country Singapore   Device Iphone 10, Galaxy Note 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My profile name on Spotify r...

osornios

Spotify Star

386 Views

1 replies

0 likes

Account
Login
Premium
  • 386 Views
  • 1 replies
  • 0 likes

Cannot Change Email Address for Facebook Made Account, Need Email Resent

Basically, I made a spotify account with my facebook account. But my facebook account has a super outdated email address that either doesn't exist anymore or the password is not recoverable. I cannot edit the default email, and I cannot send support ...

Newbie

Basically, I made a spotify account with my facebook account. But my facebook account has a super outdated email address that either doesn't exist anymore or the password is not recoverable.   ...

osornios

Spotify Star

539 Views

1 replies

0 likes

Account
Other
  • 539 Views
  • 1 replies
  • 0 likes

Spotify Google home mini offer

Prenium Plan Country Canada Hi, I just subscribed to spotify prenium and participated in the free google home mini promotion. Unfortunately, the address that was entered when I checked out on the google store website was my old address that was in my...

Newbie

Prenium Plan Country Canada   Hi, I just subscribed to spotify prenium and participated in the free google home mini promotion. Unfortunately, the address that was entered when I checked o...

ElainaD

Composer

522 Views

1 replies

0 likes

Account
Other
Premium
  • 522 Views
  • 1 replies
  • 0 likes

i have premium plan but not eligible for google mini. why?

I have the premium plan, not a family plan. I've had it since Aug of 2018 however it says I am not eligible for the google mini. Any ideas as to why?

Newbie

I have the premium plan, not a family plan. I've had it since Aug of 2018 however it says I am not eligible for the google mini. Any ideas as to why?  

Billy-J

Spotify Star

449 Views

1 replies

0 likes

Account
Premium
  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Google Mini Redeem Email Link Redirect to "Get Family" Page

PlanPremium (or Premium Family?)CountryCanadaDevicePCOperating SystemWin 10 My Question or IssueI just signed up a new premium account with the Google Mini.As I received the email to redeem the Google Mini, it doesn't redirect me to Google but "get f...

Newbie

  Plan Premium (or Premium Family?) Country Canada Device PC Operating System Win 10   My Question or Issue I just signed up a new premium account with the Google Mini. As I rec...

ElainaD

Composer

1107 Views

1 replies

0 likes

Premium
Subscription
  • 1107 Views
  • 1 replies
  • 0 likes

Superuser Contribution account disabled

my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?

Casual Listener

my payment plan was cancelled by the credit card company for some reason and now my account is disabled. is there any way i can get it back or at least have my saved songs transfered to this account?...

Guido

Spotify Legend

740 Views

3 replies

0 likes

Account
  • 740 Views
  • 3 replies
  • 0 likes

Solved!! I Have A Doubt About Gift Cards

good nightI have a question about gift card purchased in stores. Can I buy two cards that it is cumulative? For example, can I activate the code of the two cards to activate 2 months?

Casual Listener

good night I have a question about gift card purchased in stores. Can I buy two cards that it is cumulative? For example, can I activate the code of the two cards to activate 2 months?

Bethany_Dawn

Community Legend

670 Views

1 replies

0 likes

Account
  • 670 Views
  • 1 replies
  • 0 likes

Solved!! Podcast verification Code to Email

Hi, My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registered email address?... Can you help please?

Regular

Hi,    My podcast was removed from Spotify for some reason, and while trying to re-add it, I'm stuck at the 8-digit verification code stage, as it doesn't seem to be sending to my registe...

adrian_cares1

Visitor

10491 Views

14 replies

1 likes

Account
Other
  • 10491 Views
  • 14 replies
  • 1 likes