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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

DarkXn

Casual Listener

75620 Views

27 replies

0 likes

  • 75620 Views
  • 27 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93019 Views

9 replies

2 likes

Account
Login
  • 93019 Views
  • 9 replies
  • 2 likes

I forget my email

Hi i forget my email for my spotify account, i only have the payment number and my password, i logged out on excident. What can i do to stop the payments or find the email again?

Casual Listener

Hi i forget my email for my spotify account, i only have the payment number and my password, i logged out on excident. What can i do to stop the payments or find the email again?

Billy-J

Spotify Star

1249 Views

5 replies

0 likes

Account
Login
Other
Premium
Security
Subscription
Unlimited
  • 1249 Views
  • 5 replies
  • 0 likes

Trouble with start, streams and listening doesnt show on podcast

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy listeners and/or streams doesnt show in my statistic section, doest in update running or i...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My list...

OneByBoo

Roadie

517 Views

1 replies

0 likes

Other
  • 517 Views
  • 1 replies
  • 0 likes

Cant listen to music at the same time

PlanPremiumCountryUKDeviceSamsung Galaxy 9, Note 9, various Echo devicesMy Question or IssueI have wanted to get the family plan for awhile but have a question.I have all my echo devices in my house under my account.If I upgrade to the family account...

Newbie

Plan Premium Country UK Device Samsung Galaxy 9, Note 9, various Echo devices My Question or Issue I have wanted to get the family plan for awhile but have a question. I have all my echo devi...

OneByBoo

Roadie

451 Views

1 replies

0 likes

Other
  • 451 Views
  • 1 replies
  • 0 likes

How to remove my saved card from the account

Hi, i will stop using premium for 1 month. i unsubscribed already but i would like to delete my saved card from the account. I cannot find the option to edit or delete it. can anyone kindly assist me on this?Thank you

Newbie

Hi, i will stop using premium for 1 month. i unsubscribed already but i would like to delete my saved card from the account. I cannot find the option to edit or delete it.  can anyone kindly as...

OneByBoo

Roadie

1258 Views

1 replies

1 likes

Account
  • 1258 Views
  • 1 replies
  • 1 likes

Spotify Artist Account

Hello!! First I'm new here I'am making some covers for fun and I want to have an artist account. How can I get that ?? How can I upload my covers to spotify ?? What should I do???

Newbie

Hello!! First I'm new here 🙂 I'am making some covers for fun and I want to have an artist account. How can I get that ?? How can I upload my covers to spotify ?? What should I do???

Billy-J

Spotify Star

600 Views

1 replies

0 likes

Account
Other
  • 600 Views
  • 1 replies
  • 0 likes

Can't change my accounts country

Hello! I've been using spotify with vpn for a few years because it wasn't available in Russia, but i heard that it starts this summer in Russia so I decided to change my country from US to mine, but for some reason it doesn't allow me to do that. I j...

Casual Listener

Hello! I've been using spotify with vpn for a few years because it wasn't available in Russia, but i heard that it starts this summer in Russia so I decided to change my country from US to mine, but ...

RobyB

Newbie

939 Views

4 replies

0 likes

Account
  • 939 Views
  • 4 replies
  • 0 likes

Solved!! Account locked (Wrong country)

PlanPremiumCountryIndia / France My Question or IssueHello ! I live in beetween india and france (6-7months in india and the rest in france).As for my work, I'm usually connecting using a VPN (to access my private network and for security reasons) an...

Newbie

Plan Premium Country India  / France   My Question or Issue Hello !   I live in beetween india and france (6-7months in india and the rest in france). As for my work, I'm usua...

Robert_W

Community Legend

1471 Views

1 replies

0 likes

Account
Login
  • 1471 Views
  • 1 replies
  • 0 likes

Daily Mix is gone / unavailable

PlanPremiumSwitzerland DeviceAll devices Hello!I have a problem on all my devices. I can't access any of my Daily Mixes. The one I played the most still appears under Recently Played but cannot be opened. If I try to open it, I get an error "Daily Mi...

Newbie

Plan Premium Switzerland   Device All devices   Hello! I have a problem on all my devices. I can't access any of my Daily Mixes. The one I played the most still appears under Recent...

Ethan_Moore004

Composer

595 Views

1 replies

0 likes

Other
Premium
  • 595 Views
  • 1 replies
  • 0 likes

Created two Spotify accounts accidently

I tried to connect my Headspace account and my Spotify premium account but accidently created another Spotify Premium account with my Facebook account. How can I connect my old Premium account with my Headspace account without paying again a fee that...

Casual Listener

I tried to connect my Headspace account and my Spotify premium account but accidently created another Spotify Premium account with my Facebook account. How can I connect my old Premium account with m...

Jᴀᴄᴋ

Roadie

358 Views

1 replies

0 likes

Account
  • 358 Views
  • 1 replies
  • 0 likes

Account stolen

PlanPremiumCountryNetherlandsDeviceiPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4Operating SystemWindows 10 My Question or IssueMy account got hacked and they changed the email, the only thing that I still have is the account na...

Newbie

Plan Premium Country Netherlands Device iPhone 5s, Computer with windows 10, iPhone 6, iPad air and iPhone 4 Operating System Windows 10   My Question or Issue My account got hacked an...

Luan

Spotify Star

474 Views

1 replies

0 likes

Account
Login
Subscription
  • 474 Views
  • 1 replies
  • 0 likes

Student Plan

PlanFreeCountryTurkeyDeviceiPhone 8 PlusOperating SystemiOS 12.2 My Question or IssueHi Spotify,I was using premium account and i stoped to paying and my account turned to free. Few days ago i applied to student plan and i got the message that i’m ab...

Casual Listener

  Plan Free Country Turkey Device iPhone 8 Plus Operating System iOS 12.2   My Question or Issue Hi Spotify, I was using premium account and i stoped to paying and my account tu...

Bittencourt

Spotify Star

580 Views

3 replies

0 likes

Account
Free
Login
Premium
  • 580 Views
  • 3 replies
  • 0 likes

Not eligible for 9.99/month plan

I've been paying for the 9.99/month plan, but was suddenly switched to the family plan. I'm only paying Spotify for myself.

Newbie

I've been paying for the 9.99/month plan, but was suddenly switched to the family plan. I'm only paying Spotify for myself. 

Billy-J

Spotify Star

2226 Views

1 replies

1 likes

Premium
  • 2226 Views
  • 1 replies
  • 1 likes

Account Login Help

My account email and password are wrong but I have the correct facebook account linked, I had student prime for a year before realising the email was wrong. I cannot change it because the recovery email for the account is one I've never seen before.I...

Casual Listener

My account email and password are wrong but I have the correct facebook account linked, I had student prime for a year before realising the email was wrong. I cannot change it because the recovery em...

Billy-J

Spotify Star

774 Views

4 replies

0 likes

Account
Login
  • 774 Views
  • 4 replies
  • 0 likes

Spotify For Artist

My Question or Issue:My band is going through Tunecore to get our music on Spotify. Can I unclick deliver to Spotify on our TuneCore account, and then add the songs through our artist page on Spotify? Would this affect the numbers we have on the song...

Music Fan

My Question or Issue: My band is going through Tunecore to get our music on Spotify. Can I unclick deliver to Spotify on our TuneCore account, and then add the songs through our artist page on Spoti...

Billy-J

Spotify Star

844 Views

5 replies

0 likes

Account
Other
  • 844 Views
  • 5 replies
  • 0 likes

Logging in

PlanPremiumCountry DeviceIphone XR My Question or IssueDaughter;s Iphone 8 basically stopped working. She lost everything. We upgraded her phone to the Iphone XR. Now she can't log into her spofity. We have the family premium. I have sent her the lin...

Casual Listener

Plan Premium Country   Device Iphone XR   My Question or Issue Daughter;s Iphone 8 basically stopped working. She lost everything. We upgraded her phone to the Iphone XR. Now she ca...

Bittencourt

Spotify Star

782 Views

3 replies

0 likes

Login
  • 782 Views
  • 3 replies
  • 0 likes

Solved!! Strange activity

PlanFamily planCountryMalaysiaDeviceHuawei y7 primeOperating SystemAndroid 7.0 My Question or IssueSomewhere beginning of this month I realised I have strange recently play in my activity. And there are times my songs are stopped as though someone is...

Casual Listener

Plan Family plan Country Malaysia Device Huawei y7 prime Operating System Android 7.0   My Question or Issue Somewhere beginning of this month I realised I have strange recently play i...

Bittencourt

Spotify Star

1321 Views

3 replies

0 likes

Account
Security
  • 1321 Views
  • 3 replies
  • 0 likes

Account hacked

PlanFamily PremiumCountrySwedenDevice(iPhone 8, PC)Operating System(iOS 12,Windows 10) My Question or IssueOk, so i was just about to log in and it said password was wrong. So i tried to reset but then someone had changed the mail on my account... Im...

Casual Listener

  Plan Family Premium Country Sweden Device (iPhone 8, PC) Operating System (iOS 12,Windows 10)   My Question or Issue Ok, so i was just about to log in and it said password was ...

A_Musicophile

Community Legend

996 Views

3 replies

0 likes

Account
Login
Premium
Security
  • 996 Views
  • 3 replies
  • 0 likes

Google mini - Canada

PlanRegular PremiumCountryCanada Device(iPhone 6, iPhone Operating System(iOS) My Question or IssueHello there, I’m having a trouble redeeming this offer. Every time I click on https://www.spotify.com/ca-en/googlehome/redeem/ to redeem I get a messag...

Casual Listener

  Plan Regular Premium Country Canada   Device (iPhone 6, iPhone 😎 Operating System (iOS)   My Question or Issue Hello there, I’m having a trouble redeeming this offer. Eve...

Billy-J

Spotify Star

991 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 991 Views
  • 1 replies
  • 0 likes

Problema com gift card

Eu moro no Brasil e recentemente comprei um gift card spotify de 1 mês e quando fui resgata-lo apareceu a seguinte mensagem toda vez que eu tentava:infelizmente, parece que este código premium não é válido. Tente de novo ou contate o atendimento ao c...

Newbie

Eu moro no Brasil e recentemente comprei um gift card spotify de 1 mês e quando fui resgata-lo apareceu a seguinte mensagem toda vez que eu tentava: infelizmente, parece que este código premium não ...

Billy-J

Spotify Star

1931 Views

1 replies

4 likes

Premium
  • 1931 Views
  • 1 replies
  • 4 likes

Google home mini canada

PlanPremiumCountryCanada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google mini? Ever link I followed does not help, or says page not found Has anyone actually been ...

Newbie

Plan Premium Country Canada   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Why is it so fustrating to try to redeem this free Google...

Billy-J

Spotify Star

660 Views

1 replies

1 likes

Subscription
  • 660 Views
  • 1 replies
  • 1 likes