Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10027 Views
  • 3 replies
  • 9 likes
  • Security
  • 10027 Views
  • 3 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ddongnyangi
  • Newbie
  • 498950 Views
  • 982 replies
  • 112 likes
  • Account
  • 498950 Views
  • 982 replies
  • 112 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1214680 Views
  • 119 replies
  • 117 likes
  • Account
  • 1214680 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 122954 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 122954 Views
  • 72 replies
  • 12 likes

Artist title messed up

My artist name in Spotify for Artists is messed up. See attached. Its just a string of numbers and letters. Its been like this for a few days. On MAC laptop and all my IOS devicesCan anyone help?

  • Casual Listener
  • My artist name in Spotify for Artists is messed up. See attached. Its just a string of numbers and letters. Its been like this for a few days. On MAC laptop and all my IOS devices Can anyone help? ...
  • OneByBoo
  • Roadie
  • 473 Views
  • 1 replies
  • 0 likes
  • Security
  • 473 Views
  • 1 replies
  • 0 likes

Friends missing suddenly from Activity Panel on Mac Desktop

I have a new Macbook Pro, MacOs Mojave Version 10.14.3. I installed Spotify and all was working perfectly for the first 2 weeks. Suddenly 2 weeks ago half of my friends went missing (the most important ones!). I have done a clean uninstall/reinstall ...

  • Casual Listener
  • I have a new Macbook Pro, MacOs Mojave Version 10.14.3. I installed Spotify and all was working perfectly for the first 2 weeks. Suddenly 2 weeks ago half of my friends went missing (the most importa...
  • OneByBoo
  • Roadie
  • 475 Views
  • 4 replies
  • 0 likes
  • 475 Views
  • 4 replies
  • 0 likes

Overcharge for Student Account under 1 yr/Reimbursement

Plan student premiumPremiumCountry US Device iphone and macbook air(iPhone SE)Operating System(iOS 10) My Question or IssueI was approved for a student discount in fall and I have been charged full price ever since. I know that this is supposed to la...

  • Newbie
  • Plan student premium Premium Country US   Device iphone and macbook air (iPhone SE) Operating System (iOS 10)   My Question or Issue I was approved for a student discount in fall ...
  • Brunelicia
  • Community Legend
  • 667 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 667 Views
  • 1 replies
  • 0 likes

Função nova de cortar música

Estou escutando a playlist I love my 90s Hip-Hop , e essa playlist ( a única ) está com a função de trocar as musicas aletoriamente e começando e terminando em certo ponto, como se fosse um DJ , essa função é habilitada na playlist ou por fora? Está ...

  • Casual Listener
  • Estou escutando a playlist I love my 90s Hip-Hop , e essa playlist ( a única ) está com a função de trocar as musicas aletoriamente e começando e terminando em certo ponto, como se fosse um DJ , essa...
  • Brunelicia
  • Community Legend
  • 5717 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 5717 Views
  • 3 replies
  • 0 likes

Trojan virus - Free User

PlanFreeCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueReally Spotify ? Ive been using this app at work and at home to listen to music. Today i got notified of a trojan attack by my firewall and by two different antiviruses. This...

  • Visitor
  • Plan Free Country Sweden Device PC Operating System Windows 10   My Question or Issue Really Spotify ? Ive been using this app at work and at home to listen to music. Today i got notif...
  • scottyxander
  • Newbie
  • 2795 Views
  • 3 replies
  • 1 likes
  • Other
    Security
  • 2795 Views
  • 3 replies
  • 1 likes

Claiming free speaker

Hi, I changed my account to the premium family account. I tried to claim the free google speaker, and all it says is you can’t redeem this. Can anyone help? Thanks.

  • Newbie
  • Hi,   I changed my account to the premium family account. I tried to claim the free google speaker, and all it says is you can’t redeem this.   Can anyone help?   Thanks.
  • rvtvj
  • Music Fan
  • 1327 Views
  • 2 replies
  • 0 likes
  • 1327 Views
  • 2 replies
  • 0 likes

Solved!! Bluetooth issue on Android 10 Beta

PlanPremiumCountryGermany DeviceGoogle Pixel 2 XLOperating SystemAndroid 10 Build QPP2.190228.021 My IssueWhen my phone is connected to my bluetooth device and I want to skip a song, it starts playing for ~1 second, pauses for ~3 seconds and starts p...

  • Newbie
  • Plan Premium Country Germany   Device Google Pixel 2 XL Operating System Android 10 Build QPP2.190228.021   My Issue When my phone is connected to my bluetooth device and I want ...
  • Luan
  • Spotify Star
  • 1420 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 1420 Views
  • 1 replies
  • 0 likes

Solved!! Family Mart payment in japan

I’m having trouble redeeming this code. I have this 20 digits my phone number and the receipt number, but when I try to redeem it it says it’s not a valid code. I paid for like 3 months subscription to this and this is my first time doing it

1280503A-6600-477A-A262-45DB9AD13050.jpeg
  • Newbie
  • I’m having trouble redeeming this code. I have this 20 digits my phone number and the receipt number, but when I try to redeem it it says it’s not a valid code. I paid for like 3 months subscription ...
  • Luan
  • Spotify Star
  • 2221 Views
  • 1 replies
  • 0 likes
  • 2221 Views
  • 1 replies
  • 0 likes

My moring jacket - deleted album??

So apparently, one of my favorite albums by My Morning Jacket, 'Z', is not on Spotify anymore? What's up with deleted albums and songs??

  • Newbie
  • So apparently, one of my favorite albums by My Morning Jacket, 'Z', is not on Spotify anymore? What's up with deleted albums and songs??
  • OneByBoo
  • Roadie
  • 461 Views
  • 1 replies
  • 1 likes
  • 461 Views
  • 1 replies
  • 1 likes

Shuffle should only play each song once

Can we have a way to prevent the same track being played more than once when a playlist is set on shuffle, please?

  • Newbie
  • Can we have a way to prevent the same track being played more than once when a playlist is set on shuffle, please?
  • OneByBoo
  • Roadie
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Library deleted and a strange new content in recently played.

My Spotified library just got almost entirely deleted and some new songs, that definitely wasn't played by me, appear now in recently played, artist list and albums. I changed the password to make sure my account wasn't used by someone else but I'm w...

  • Newbie
  • My Spotified library just got almost entirely deleted and some new songs, that definitely wasn't played by me, appear now in recently played, artist list and albums.   I changed the password t...
  • OneByBoo
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 438 Views
  • 1 replies
  • 0 likes

Spotify Duo - unable to reset password

PlanSpotify DuoCountryIrelandDeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy wife recently subscribed to Spotify Duo and sent me a link to activate the second account. I did this and logged in on my phone without issue.I have tried ...

  • Newbie
  • Plan Spotify Duo Country Ireland Device Desktop PC Operating System Windows 10   My Question or Issue My wife recently subscribed to Spotify Duo and sent me a link to activate the seco...
  • OneByBoo
  • Roadie
  • 2854 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 2854 Views
  • 1 replies
  • 0 likes

Connected with facebook, but not showing facebook nickname

Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an "stiffidy", but i want to show it my real name and ...

  • Casual Listener
  • Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an ...
  • OneByBoo
  • Roadie
  • 485 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 485 Views
  • 3 replies
  • 0 likes

Subscription in Spain with UK mobile

My Question or IssueHi, I am anout to take out a family sub in Spain where I live. I just wanted to check that it won't be an issue that I still use a UK sim in my phone, as do my kids

  • Newbie
  •   My Question or Issue Hi, I am anout to take out a family sub in Spain where I live. I just wanted to check that it won't be an issue that I still use a UK sim in my phone, as do my kids
  • mosohodPeti
  • Composer
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 298 Views
  • 1 replies
  • 0 likes

Solved!! Tumor removal without replacing the whole body

Hello, people of Spotify! I made my Spotify account using Facebook and I would like to delete my Facebook account but continue using my Spotify account.Making a new premium account and going through the hassle of setting one up as a replacement is un...

  • Casual Listener
  • Hello, people of Spotify!   I made my Spotify account using Facebook and I would like to delete my Facebook account but continue using my Spotify account. Making a new premium account and goi...
  • Nico
  • Community Legend
  • 780 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 780 Views
  • 3 replies
  • 0 likes

Solved!! I think my Spotify Community Account, and my Actual Spotify are running as 2 separate entities.

DeviceDesktop Windows 10 Operating SystemI also use a Android Samsung S7 edge but not for this? My Question or IssueI think my Spotify Community Account, and my Actual Spotify are running as 2 totally separate entities. Some simple Community Function...

  • Regular
  • Device Desktop Windows 10  Operating System I also use a Android Samsung S7 edge but not for this?   My Question or Issue I think my Spotify Community Account, and my Actual Spotify a...
  • Billy-J
  • Spotify Star
  • 1271 Views
  • 3 replies
  • 0 likes
  • Account
  • 1271 Views
  • 3 replies
  • 0 likes

Como indexar playlist alfabeticamente

PlanPremiumCountry México DeviceSamsung Galaxy 10Operating SystemiOS 10 y Windows 10 My Question Como poder indexar los playlist de forma alfabetica, a-z ya que se ponen de forma aleatoria y me cuesta trabajo encontrar un playlist cuando busco

  • Newbie
  • Plan Premium Country México   Device Samsung Galaxy 10 Operating System iOS 10 y Windows 10   My Question  Como poder indexar los playlist de forma alfabetica, a-z ya que se ...
  • Brunelicia
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • Account
  • 363 Views
  • 1 replies
  • 0 likes

Skipping songs

PlanPremiumCountryCzech RepublicDeviceSmartphone/desktop/chrome playerOperating SystemAndroid/Windows 10 My Question or IssueHello, I have read many topics here discussing this problem but haven't found a successful solution yet. My problem is that y...

  • Newbie
  • Plan Premium Country Czech Republic Device Smartphone/desktop/chrome player Operating System Android/Windows 10   My Question or Issue Hello, I have read many topics here discussing th...
  • Nico
  • Community Legend
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 638 Views
  • 1 replies
  • 0 likes

Spotify Account name

Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?

  • Newbie
  • Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?
  • Nico
  • Community Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • Account
  • 657 Views
  • 1 replies
  • 0 likes

Solved!! My song is mapped to another artist need help creating artist profile

PlanFree/PremiumCountry: India My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am taken to a different artist with the same name Ibex. How can I create my uni...

  • Newbie
  • Plan Free/Premium Country: India     My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am take...
  • Maxim
  • Spotify Star
  • 766 Views
  • 1 replies
  • 0 likes
  • Account
    Free
  • 766 Views
  • 1 replies
  • 0 likes