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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80604 Views

9 replies

2 likes

Account
Login
  • 80604 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654564 Views

13 replies

4 likes

Account
  • 654564 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

735134 Views

18 replies

29 likes

  • 735134 Views
  • 18 replies
  • 29 likes

Superuser Contribution Can´t find friends

PlanPremiumCountry Portugal Operating SystemWindows 7My Question or Issue Even with facebook connected to spotify i can´t find new friends, that just starts searching and never ends.

Casual Listener

  Plan Premium Country  Portugal   Operating System Windows 7 My Question or Issue  Even with facebook connected to spotify i can´t find new friends, that just starts sea...

Guido

Spotify Legend

742 Views

6 replies

0 likes

Account
  • 742 Views
  • 6 replies
  • 0 likes

My premium account has been hacked. All my lists have dissapeared.

I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........ PlanPremium Country ChileDevice(iPhone 6Operating System(iOS 10 My Question or Issue

Newbie

I already tried to close the sesion and change password. It keeps playing Michael’s Iphone which is not mine........  Plan Premium  Country  Chile Device (iPhone 6 Operating Sys...

Brunelicia

Community Legend

621 Views

1 replies

0 likes

Security
  • 621 Views
  • 1 replies
  • 0 likes

Solved!! Cannot change country on Edit profile page

PlanFreeCountry CanadaDevicePCOperating SystemWindows 10 My Question or Issue Cannot change country for profile, no other countries are displayed in Country list except Canada

Casual Listener

Plan Free Country  Canada Device PC Operating System Windows 10   My Question or Issue  Cannot change country for profile, no other countries are displayed in Country list ex...

Sonjio

Casual Listener

1010 Views

6 replies

0 likes

Account
  • 1010 Views
  • 6 replies
  • 0 likes

Personal recommendation

PlanPremium Device(iPhone,)Operating System(iOS, Windows 10,etc.) I have account but didn't using it two years. Now I am returning back. I have using my account 5 days but still have old playlists in "Made for you" section (2017), old "Top recommenda...

Casual Listener

Plan Premium   Device (iPhone,) Operating System (iOS,  Windows 10,etc.)   I have account but didn't using it two years. Now I am returning back. I have using my account 5 days...

Maxim

Spotify Star

454 Views

1 replies

0 likes

Premium
  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Change the country and add to my Premium family

PlanFreeCountry AU / CanadaI travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i want to add my self in to the family account created at home for the rest of my ...

Casual Listener

  Plan Free Country  AU / Canada I travel often to Australia for work sometimes for long periods, I have my Spotify account created in Australia, as a free account, however, i wan...

OneByBoo

Roadie

1006 Views

3 replies

0 likes

Other
  • 1006 Views
  • 3 replies
  • 0 likes

Unable to change country

I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cookies and caches but the problem still persists.

Newbie

I am using Spotify free and just moved to South Africa. I've been trying to charge the country but it keeps telling me that my email is already in use. I've tried going incognito and deleting my cook...

OneByBoo

Roadie

296 Views

1 replies

0 likes

Account
Free
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! no email to link new family member through

PlanFamily/PremiumCountry AustraliaDevice iPhone 8Operating System(iOS 10, My Question or Issue My daughter already has a free account that was set up through facebook and we have just upgraded to premium. The facebook account doesnt have an email. s...

Casual Listener

Plan Family/Premium Country  Australia Device iPhone 8 Operating System (iOS 10,   My Question or Issue  My daughter already has a free account that was set up through faceboo...

fionanmark

Casual Listener

667 Views

4 replies

0 likes

Premium
  • 667 Views
  • 4 replies
  • 0 likes

Trouble connecting to facebook

PlanPremiumCountry AustraliaDeviceMacbook air, iPhone 7Operating System MacOS mojave, latest iOS My Question or Issue My spotify account used to be connected to facebook and my facebook name would be displayed, all of a sudden my spotify and facebook...

Newbie

Plan Premium Country  Australia Device Macbook air, iPhone 7 Operating System   MacOS mojave, latest iOS  My Question or Issue  My spotify account used to be connected t...

OneByBoo

Roadie

403 Views

1 replies

0 likes

Account
  • 403 Views
  • 1 replies
  • 0 likes

"Carla Carla" / *snip*

PlanPremiumCountryBasilDevice(iPhone SE / Windows)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOs campos vazios da minha conta do Spotify foram preenchidos com esse Carla Carla cadastrado no e-mail *snip* . Não sei se f...

Casual Listener

Plan Premium Country Basil Device (iPhone SE / Windows) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Os campos vazios da minha conta do Spotify ...

Brunelicia

Community Legend

327 Views

1 replies

0 likes

Account
Premium
Security
  • 327 Views
  • 1 replies
  • 0 likes

Account takeover / random songs played

Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan. Spotify resolved my issue. After searching online a bit I found a website which leaked a li...

Newbie

Similar to others posting here, recently I noticed random songs being played by someone on my account and even someone changed my subscription to family plan.    Spotify resolved my issue...

osornios

Spotify Star

689 Views

1 replies

0 likes

Account
Login
Security
Subscription
  • 689 Views
  • 1 replies
  • 0 likes

Solved!! I deleted files from computer, now spotify won't play those songs

DeviceMacbook Pro mid 2015 My Question or Issue I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up in my "Local Files" on spotify even though they are no longer existent on my ...

Casual Listener

Device Macbook Pro mid 2015     My Question or Issue  I had music files saved on my computer that used to be in my iTunes library, but I recently deleted them. They still show up ...

Bittencourt

Spotify Star

1184 Views

3 replies

0 likes

Account
  • 1184 Views
  • 3 replies
  • 0 likes

Quirky Connect to Facebook If 2-step Authentication

Operating SystemWindows 10 My Question or IssueSpotify has great machine learning and all that stuff, but some features like Connect To Facebook work like they would in late 2000s. I disabled my Facebook account, Spotify removed the Facebook connecti...

Newbie

Operating System Windows 10   My Question or Issue Spotify has great machine learning and all that stuff, but some features like Connect To Facebook work like they would in late 2000s. &nbs...

OneByBoo

Roadie

800 Views

1 replies

0 likes

Account
Other
Premium
  • 800 Views
  • 1 replies
  • 0 likes

error 17 ... proxy

i can't open spotify for 2 month bcause this please i need helperror code : 17type of code : proxy ;(

Newbie

i can't open spotify for 2 month bcause this please i need help error code : 17 type of code : proxy ;(

Noah

Spotify Star

689 Views

1 replies

0 likes

Account
Login
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution There are unknown people on my Family Account

Hi,For the couple of weeks I have been seeing other people which I have not added to my Family account. I remove them as a main user and change my password and log out from all devices but eventually it happens again and again after 2-3 days later. c...

Newbie

Hi, For the couple of weeks I have been seeing other people which I have not added to my Family account.    I remove them as a main user and change my password and log out from all devic...

SusanNorman

Newbie

4540 Views

10 replies

3 likes

Account
Other
Premium
Security
Subscription
  • 4540 Views
  • 10 replies
  • 3 likes

Songs added to playlist but I didnt add them

PlanPremium My Question or Issue I went to update my playlist on my phone for offline line but had recently only added one song to a playlist and next thing I know its says 20 songs had been added? These were songs I have never listened but some were...

Newbie

Plan Premium   My Question or Issue   I went to update my playlist on my phone for offline line but had recently only added one song to a playlist and next thing I know its says 20 son...

Brunelicia

Community Legend

1021 Views

3 replies

0 likes

Account
  • 1021 Views
  • 3 replies
  • 0 likes

Albums and tracks now linked?

My Question or Issue For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album cover ends up in my ‘album’ section- similarly, any albums...

Casual Listener

My Question or Issue  For some impossible-to-discern reason, albums and individual tracks have now become linked on my Spotify account. Whenever I save a single track on my account, it’s album ...

OneByBoo

Roadie

638 Views

1 replies

3 likes

Account
Premium
  • 638 Views
  • 1 replies
  • 3 likes

Can't get logged into family plan

PlanFamily PremiumCountryCanada Device(iPhone 8Operating System(iOS 10, My Question or IssueSomehow I've been logged out of my Spotify account. I'm on a family plan. I only have two email addresses and Spotify says one doesn't exist and the other one...

Casual Listener

Plan Family Premium Country Canada  Device (iPhone 8 Operating System (iOS 10,   My Question or Issue Somehow I've been logged out of my Spotify account. I'm on a family plan. I o...

fishsarahg17

Casual Listener

364 Views

1 replies

0 likes

Account
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Unable to accept family Invite due to address

My Question or Issue I have a premium family account and I am trying to invite my wife into the premium family account. We both have a PH country code. When I click on accept invite in her email and enter our house address, it says that unable to joi...

Casual Listener

    My Question or Issue   I have a premium family account and I am trying to invite my wife into the premium family account.  We both have a PH country code.  When I cli...

Billy-J

Spotify Star

1293 Views

3 replies

0 likes

Premium
  • 1293 Views
  • 3 replies
  • 0 likes

Solved!! Are not able to invite family to my premium account!

PlanPremiumCountry SwedenDeviceImac, PC and IphoneOperating SystemIOS 10, windows 10 mm My Question or Issue HelloI am trying to invite a family memeber to use my Premium account. I can send the email and she recives it. But when we press the "enter ...

Newbie

Plan Premium Country  Sweden Device Imac, PC and Iphone Operating System IOS 10, windows 10 mm   My Question or Issue  Hello I am trying to invite a family memeber to use my...

osornios

Spotify Star

668 Views

1 replies

0 likes

Account
Login
Premium
  • 668 Views
  • 1 replies
  • 0 likes

Spotify redeem code

I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?

Newbie

  I recently redeemed a $30 gift card but im seeing no options on how to use it also Im still being charged each month so I assume its not doing anything. Could someone explain whats going on ?

Maxim

Spotify Star

16105 Views

1 replies

0 likes

Account
Premium
Subscription
  • 16105 Views
  • 1 replies
  • 0 likes