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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75759 Views

28 replies

0 likes

  • 75759 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93170 Views

9 replies

2 likes

Account
Login
  • 93170 Views
  • 9 replies
  • 2 likes

Google home mini canada

PlanPremiumCountryCanada Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is it so fustrating to try to redeem this free Google mini? Ever link I followed does not help, or says page not found Has anyone actually been ...

Newbie

Plan Premium Country Canada   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Why is it so fustrating to try to redeem this free Google...

Billy-J

Spotify Star

660 Views

1 replies

1 likes

Subscription
  • 660 Views
  • 1 replies
  • 1 likes

Google home mini

PlanPremiumCountryCanadaDeviceSamsung Galaxy s8 My Question or IssueI signed up for the promo to recieve the free Google home mini the day after the promo started. When it was complete it said it was going to send me an email to confirm my details, a...

Newbie

Plan Premium Country Canada Device Samsung Galaxy s8   My Question or Issue I signed up for the promo to recieve the free Google home mini the day after the promo started. When it was co...

Billy-J

Spotify Star

516 Views

1 replies

0 likes

Account
Free
Premium
Subscription
  • 516 Views
  • 1 replies
  • 0 likes

Account stolen, still logged in

PlanPremiumCountrySweden My Question or IssueMy account have been hijacked and I'm still logged in. They've changed the email so I can't change my password and I can't change my password since they have changed my email.What should I do?

Newbie

Plan Premium Country Sweden   My Question or Issue My account have been hijacked and I'm still logged in. They've changed the email so I can't change my password and I can't change my pa...

Jᴀᴄᴋ

Roadie

893 Views

3 replies

0 likes

Account
Premium
Subscription
  • 893 Views
  • 3 replies
  • 0 likes

Solved!! Spotify won't return my money back

I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within 14 days and the user has not "used" the suscription...

Newbie

I want to cancel my premium for family subscription having not used it. I have sent several emails asking for a refund as their policy in the UE allows a refund if the suscription is canceled within ...

Bittencourt

Spotify Star

831 Views

1 replies

0 likes

Premium
  • 831 Views
  • 1 replies
  • 0 likes

How can I delete my account?

PlanPremiumCountryTurkeyDeviceReeder P10Operating SystemAndroid 6.0 My Question or IssueI deleted my Facebook account but Spotify keeps running. When I try to delete my Spotify it asks me to log in my Facebook account but I deleted my Facebook 2 mont...

Newbie

Plan Premium Country Turkey Device Reeder P10 Operating System Android 6.0   My Question or Issue I deleted my Facebook account but Spotify keeps running. When I try to delete my Spoti...

ListenToGlobal

Composer

751 Views

2 replies

0 likes

Account
Login
  • 751 Views
  • 2 replies
  • 0 likes

I cannot access my account.

Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to access my account now. Please help! PlanPremiumCountryIr...

Newbie

Hi. So I upgraded my phone and tried to log back into spotify. I have no email address connected with log in as I originally logged in with a now deleted facebook page. I have no idea of how to acces...

ListenToGlobal

Composer

720 Views

1 replies

0 likes

Account
  • 720 Views
  • 1 replies
  • 0 likes

Spotify is trying to kick my girlfriend from my family subscription

PlanPremium FamilyCountryGermany Hi, first of all, english isn't my native language, but i'll try my best I created in 2014 my Spotify account via Facebook. Since then i had premium and all worked fine. Last month i decided to add my girlfriend to my...

Newbie

  Plan Premium Family Country Germany   Hi,   first of all, english isn't my native language, but i'll try my best 🙂   I created in 2014 my Spotify account via Facebook...

Bittencourt

Spotify Star

1054 Views

1 replies

0 likes

Account
Premium
Subscription
  • 1054 Views
  • 1 replies
  • 0 likes

Radio bzw Sender Erstellung

Ich suche nach einer Lösung für folgendes Problem:Früher konnte ich Sender erstellen, die endlos gelaufen sind.Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich eine Playlist von 50 Songs.Wurde das geändert oder über...

Casual Listener

Ich suche nach einer Lösung für folgendes Problem: Früher konnte ich Sender erstellen, die endlos gelaufen sind. Wenn ich jetzt einen Sender oder Radio erstelle oder aufrufe, bekomme ich lediglich ...

ListenToGlobal

Composer

3881 Views

3 replies

1 likes

Other
  • 3881 Views
  • 3 replies
  • 1 likes

Hundreds of Spotify Premium User Accounts Posted Online

Emails and passwords to hundreds of premium accounts are posted online. I raised this issue to Spotify Support months ago but the information is still out there for the world to see. If I Google search for my email address, Google finds it right away...

Newbie

Emails and passwords to hundreds of premium accounts are posted online.  I raised this issue to Spotify Support months ago but the information is still out there for the world to see.  If I...

FamousHerself

Music Fan

1024 Views

1 replies

0 likes

Security
  • 1024 Views
  • 1 replies
  • 0 likes

I can't sync my new spotify account to my old facebook.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created my first spotify account via facebook. I now created a second spotify account with ...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I creat...

FamousHerself

Music Fan

1125 Views

2 replies

0 likes

Account
  • 1125 Views
  • 2 replies
  • 0 likes

Cant change country - INDIA

Account is saying i am in UK I am in India, indian and on the free spotify, it wont give me the option to change it in the settings, only giving UK as an option ? HELP PLEASE

Newbie

Account is saying i am in UK    I am in India, indian and on the free spotify, it wont give me the option to change it in the settings, only giving UK as an option ?   HELP PLEASE&...

ListenToGlobal

Composer

955 Views

1 replies

0 likes

Account
  • 955 Views
  • 1 replies
  • 0 likes

Username was changed to Chinese

PlanPremiumCountryUnited StatesDeviceAllOperating SystemAll My Question or IssueLogged in recently to discover that my account's username was changedfrom my name, "Von Storm", to "風啞劇". At first I thought my account had been hacked, but from what I r...

Newbie

Plan Premium Country United States Device All Operating System All   My Question or Issue Logged in recently to discover that my account's username was changed from my name, "Von Stor...

ListenToGlobal

Composer

996 Views

1 replies

2 likes

Account
  • 996 Views
  • 1 replies
  • 2 likes

Can’t correct country. Went on vacation and when I came back it seems to show the US as my vacation.

I went on vacation and now Spotify has my home country, US, as the vacation location. I have updated my profile but I am still locked out. How can I fix this?

Casual Listener

I went on vacation and now Spotify has my home country, US, as the vacation location. I have updated my profile but I am still locked out. How can I fix this?  

ListenToGlobal

Composer

643 Views

3 replies

0 likes

Account
  • 643 Views
  • 3 replies
  • 0 likes

Solved!! Benutzer in Winwows App wechseln

Hallo,ich benutze Spotify Family mit der Windows-App auf meinem PC. Ist es möglich mehrere Benutzen in der APP anzumelden die ich dann in der App auswählen kann? Diese Funktion ist zum Beispiel von Netflix bekannt. Da wird beim Start erst gefragt, we...

Newbie

Hallo, ich benutze Spotify Family mit der Windows-App auf meinem PC.    Ist es möglich mehrere Benutzen in der APP anzumelden die ich dann in der App auswählen kann?    Diese...

ListenToGlobal

Composer

4057 Views

2 replies

1 likes

Login
  • 4057 Views
  • 2 replies
  • 1 likes

Different name shown

Plan: FreeCountry: ItalyDevice: PC & Huawei P9LiteOperating System: Windows 10 & Android 7 Hi.When I registered, one of the fields to fill was:"What should we call you on Spotify", and I entered a name.Why when I access the program or the application...

Visitor

Plan: Free Country: Italy Device: PC & Huawei P9Lite Operating System: Windows 10 & Android 7   Hi. When I registered, one of the fields to fill was: "What should we call you on S...

ListenToGlobal

Composer

647 Views

1 replies

0 likes

Account
Login
  • 647 Views
  • 1 replies
  • 0 likes

Can't log in to facebook & i don't have an email or i can't edit my profile?

PlanPremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueI logged in with facebook before on my laptop but when i got my new PC, I tried to log in by clicking facebook but nothing happened. I tried to ask for help by using sp...

Newbie

Plan Premium Country Australia Device PC Operating System Windows 10   My Question or Issue I logged in with facebook before on my laptop but when i got my new PC, I tried to log in by...

ListenToGlobal

Composer

481 Views

1 replies

0 likes

Account
  • 481 Views
  • 1 replies
  • 0 likes

Can't play any songs

Free/Premium:FreeCountry:Taiwan DevicePCOperating SystemWindows 7 My Question or IssueI can't play any songs , it play for 5 seconds then just stopped, and show the message " Can't play the current song "I have already reinstalled Spotify, but the pr...

Newbie

Free/Premium:Free Country:Taiwan   Device PC Operating System Windows 7   My Question or Issue I can't play any songs , it play for 5 seconds then just stopped, and show the m...

ListenToGlobal

Composer

531 Views

1 replies

0 likes

Account
  • 531 Views
  • 1 replies
  • 0 likes

Delete or merge old account with new one - cant access email

Hello,I need help. I have an old account on hzl_34 (at) windowslive.com, but I cant access this email anymore and I dont remember my password for this spotify account either. I used facebook to log in. I have this new account, but since my facebook i...

Casual Listener

Hello, I need help. I have an old account on hzl_34 (at) windowslive.com, but I cant access this email anymore and I dont remember my password for this spotify account either. I used facebook to log...

ListenToGlobal

Composer

943 Views

3 replies

0 likes

Account
Login
  • 943 Views
  • 3 replies
  • 0 likes

Facebook Re-Connect

Hello guys, when i sign up to spotify, i signed up with my Facebook account. Few months ago i bored with my name i search for how to change my name on spotify and they said "u can't. u signed up with facebook account." so i disconnected from my faceb...

Casual Listener

Hello guys, when i sign up to spotify, i signed up with my Facebook account. Few months ago i bored with my name i search for how to change my name on spotify and they said "u can't. u signed up with...

ListenToGlobal

Composer

642 Views

1 replies

0 likes

Account
  • 642 Views
  • 1 replies
  • 0 likes

Forgot Password and Email

My Question: Hello, i recently have a probleme i forgot my Email and Password (i think) and i don't know how to look it up. And for luck I'm still loged in my phone so i can hear atlease somwhere a litle music so yeah can somone help me? LG JT (Alt) ...

Casual Listener

My Question:   Hello,   i recently have a probleme i forgot my Email and Password (i think) and i don't know how to look it up. And for luck I'm still loged in my phone so i can hear at...

JT_Alt

Casual Listener

1142 Views

4 replies

0 likes

Account
Login
  • 1142 Views
  • 4 replies
  • 0 likes