Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290165 Views

529 replies

34 likes

Account
Free
  • 290165 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13654 Views

6 replies

11 likes

Security
  • 13654 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540847 Views

990 replies

114 likes

Account
  • 540847 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129632 Views

74 replies

12 likes

Account
Login
Premium
  • 129632 Views
  • 74 replies
  • 12 likes

US Spotify account, credit card from different country

PlanFree at the momentCountryUSA DeviceiPhone 8 My Question or IssueHi!I need help. I would like to subscribe to the Premium account, but my credit card is from Serbia (I temporary work and live here, and I have card made for me here by my employers)...

Casual Listener

Plan Free at the moment Country USA   Device iPhone 8   My Question or Issue Hi! I need help. I would like to subscribe to the Premium account, but my credit card is from Serbia (...

MarkoSt

Casual Listener

699 Views

2 replies

0 likes

Account
Premium
Subscription
  • 699 Views
  • 2 replies
  • 0 likes

Solved!! View of „Library“

PlanSpotify Family Account (I‘m the administrator)CountrySwitzerlandDeviceiPhone XOperating SystemiOS 12.2Spotify Version 8.5.1.1085My Question or IssueI don‘t have the same view of my „Library“ on Spotify. For example, I don‘t have a folder for ALL ...

Casual Listener

Plan Spotify Family Account (I‘m the administrator) Country Switzerland Device iPhone X Operating System iOS 12.2 Spotify Version 8.5.1.1085 My Question or Issue I don‘t have the same view ...

Billy-J

Spotify Star

723 Views

3 replies

0 likes

Account
Premium
  • 723 Views
  • 3 replies
  • 0 likes

Can’t login in Artist, even when mail is received

PlanFreeCountryBelgiumDevicePC & iPhone 7Operating SystemWindows 10 & iOS12 My Question or IssueHi,I received Saturday a verification mail for my artist profile. It states that I have access and that I am in!But I still get the same message in Spotif...

Newbie

    Plan Free Country Belgium Device PC & iPhone 7 Operating System Windows 10 & iOS12   My Question or Issue Hi, I received Saturday a verification mail for my ar...

Billy-J

Spotify Star

387 Views

1 replies

0 likes

Account
Free
Login
  • 387 Views
  • 1 replies
  • 0 likes

Daily mix

Plan FreeCountry United Kingdom Device Macbook Pro mid 2014Operating System macOs 10.14.3 My Question or IssueI am using Spotify every day. My daily mix disappered on Web player. However, they are avaible on my phone(iPhone 8).

Newbie

Plan Free Country United Kingdom   Device Macbook Pro  mid 2014 Operating System macOs 10.14.3   My Question or Issue I am using Spotify every day. My daily mix disappered on We...

Billy-J

Spotify Star

454 Views

1 replies

0 likes

Account
Free
Other
  • 454 Views
  • 1 replies
  • 0 likes

Add Equalizer in Spotify

PlanPremiumCountrySwedenDevice(Samsung Galaxy 9, huawei,xbox one,msi laptop)Operating System(Android , Windows 10,etc.)Why cant i acces the eq on all my devices..and if not how can i choose on what device it will shown..??

Newbie

Plan Premium Country Sweden Device (Samsung Galaxy 9, huawei,xbox one,msi laptop) Operating System (Android , Windows 10,etc.) Why cant i acces the eq on all my devices..and if not how can i ...

saucegoddess

Regular

2729 Views

1 replies

2 likes

Account
  • 2729 Views
  • 1 replies
  • 2 likes

Solved!! Songs couldn't be played

Plan: FreeCountry: MalaysiaDevice: iPhone X, Lenovo Legion Y520Operating System: iOS 12.2, Windows 10My question or issue:I have a playlist that I had started since September 2016, and it has about 900 songs in it now. I tried playing songs that I've...

Casual Listener

Plan: Free Country: Malaysia Device: iPhone X, Lenovo Legion Y520 Operating System: iOS 12.2, Windows 10 My question or issue: I have a playlist that I had started since September 2016...

Alexandrite0

Casual Listener

1171 Views

3 replies

0 likes

Account
  • 1171 Views
  • 3 replies
  • 0 likes

one account can operate in two cell phone?

Hey, i am trying to use my spotify account in Samsung S10, but its unable to reset using my mail id. message which is poping up is change your country. what could be possible way to use my spotify account in both cell phones. or if not possible kindl...

Casual Listener

Hey,   i am trying to use my spotify account in Samsung S10, but its unable to reset using my mail id. message which is poping up is change your country. what could be possible way to use my s...

RB_035

Casual Listener

441 Views

2 replies

1 likes

Account
Premium
  • 441 Views
  • 2 replies
  • 1 likes

Solved!! Trouble redeeming Google Home

PlanPremiumCountryCanadaDeviceN/AOperating SystemN/A My Question or IssueWhen the Google Home Mini promotion was still active, I reserved one and was told by the webpage that I needed to wait until there was stock(?). Later, I got an email with a lin...

Casual Listener

Plan Premium Country Canada Device N/A Operating System N/A   My Question or Issue When the Google Home Mini promotion was still active, I reserved one and was told by the webpage that...

askachow

Casual Listener

1048 Views

3 replies

0 likes

Account
Premium
  • 1048 Views
  • 3 replies
  • 0 likes

BUG REPORT - multiyear bug prevents me from paying

https://community.spotify.com/t5/Accounts/Unable-to-change-country-without-changing-email-address/m-p/4631960 I've already tried this before. Due to changing circumstances, spotify seems to have unfortunately become my best option again.One problem.....

Regular

https://community.spotify.com/t5/Accounts/Unable-to-change-country-without-changing-email-address/m-p/4631960   I've already tried this before.  Due to changing circumstances, spotify se...

plottingCreeper

Regular

332 Views

2 replies

0 likes

Account
Other
  • 332 Views
  • 2 replies
  • 0 likes

Superuser Contribution facebook doesn't connect?

I would like to use my facebook name as my username on spotify, but I can't connect my facebook account to my spotify account. I went to settings, "connect to facebook", put in the details, and saw that the account came up on facebook as a connected ...

Casual Listener

I would like to use my facebook name as my username on spotify, but I can't connect my facebook account to my spotify account. I went to settings, "connect to facebook", put in the details, and saw t...

Kcjives

Newbie

1010 Views

3 replies

0 likes

Account
Login
Other
  • 1010 Views
  • 3 replies
  • 0 likes

My account "disappeared"

PlanFreeCountryitalyDeviceSamsung Galaxy 9 and pcOperating Systemwindows 8 and android pie My Question or IssueI can't log in in my main account(i made this one just to ask for help) neither from pc nor android since today.This morning when i tried t...

Casual Listener

  Plan Free Country italy Device Samsung Galaxy 9 and pc Operating System windows 8 and android pie   My Question or Issue I can't log in in my main account(i made this one just ...

Billy-J

Spotify Star

985 Views

5 replies

0 likes

Account
  • 985 Views
  • 5 replies
  • 0 likes

Getting hacked?

PlanPremiumCountryNZDeviceHP laptop and Samsung Galaxy S7 EdgeOperating SystemWindows 10 My Question or Issueevery like week or so, i log on and suddenly i'm following all of these artists i've never heard of or playlists of music that i don't listen...

Newbie

Plan Premium Country NZ Device HP laptop and Samsung Galaxy S7 Edge Operating System Windows 10   My Question or Issue every like week or so, i log on and suddenly i'm following all ...

Billy-J

Spotify Star

603 Views

1 replies

0 likes

Account
Premium
Security
  • 603 Views
  • 1 replies
  • 0 likes

Solved!! Is this a real email?

PlanPremiumCountryUKDeviceNone My Question or Issue Is this email legit? Don't think it is but want to check

Newbie

  Plan Premium Country UK Device None     My Question or Issue   <Community Rock Star edit - removed personal info to protect other's security> Is this email leg...

Billy-J

Spotify Star

8913 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 8913 Views
  • 1 replies
  • 0 likes

Music removed seemingly at random

PlanPremiumCountryUKDeviceiPhone 6S and on DesktopOperating SystemiOS 12.2 and Windows 10 My Question or IssueSeveral songs, all at the end of the albums, have disappeared from their albums, while the rest of the album remains. I first noticed this j...

Newbie

  Plan Premium Country UK Device iPhone 6S and on Desktop Operating System iOS 12.2 and Windows 10   My Question or Issue Several songs, all at the end of the albums, have disapp...

Jᴀᴄᴋ

Roadie

836 Views

1 replies

1 likes

Account
Premium
  • 836 Views
  • 1 replies
  • 1 likes

Deleted my Facebook and now can't access Spotify Premium

PlanPremiumCountryUSADeviceiPhone XROperating SystemMy Question or IssueI deleted my Facebook account months ago, and have been using Spotify premium without issue, until last night when I upgraded my iphone. I'm now unable to log back into spotify p...

Casual Listener

Plan Premium Country USA Device iPhone XR Operating System My Question or Issue I deleted my Facebook account months ago, and have been using Spotify premium without issue, until last night w...

mpaleologos

Casual Listener

429 Views

2 replies

0 likes

Account
Login
Subscription
  • 429 Views
  • 2 replies
  • 0 likes

Combining Hulu with my Spotify accounts

Plan:PremiumCountry:United States DeviceRokuOperating SystemWindows 10 My Question or Issue:I am looking to combine my Hulu and Spotify accounts. They both have different e-mail addresses. 1) If I combine them am I able to log into my Hulu account wi...

Newbie

Plan: Premium Country: United States   Device Roku Operating System Windows 10   My Question or Issue: I am looking to combine my Hulu and Spotify accounts.  They both have ...

Loxer

Community Legend

3889 Views

1 replies

0 likes

Account
Premium
Subscription
  • 3889 Views
  • 1 replies
  • 0 likes

Cant launch spotify win7

PlanFreeCountryPolandDevicePCOperating Systemwin7 My Question or IssueI heard this bug is fixed. However, I did clean uninstall, I deleted %appdata% files, I cleaned registry editor. I did download it again and still the same problem. What should I d...

Newbie

  Plan Free Country Poland Device PC Operating System win7   My Question or Issue I heard this bug is fixed. However, I did clean uninstall, I deleted %appdata% files, I cleaned&...

bigshowcj48

Newbie

559 Views

1 replies

1 likes

Free
  • 559 Views
  • 1 replies
  • 1 likes

My account was lost

This is a message to customer support. This forum is so confusing that i dont know where to find it. I reset my computer, and forgot my password. When i reset my password via my email my account was lost. I got demoted to spotify free, still have to ...

Visitor

This is a message to customer support. This forum is so confusing that i dont know where to find it.   I reset my computer, and forgot my password. When i reset my password via my email my acc...

Bittencourt

Spotify Star

497 Views

1 replies

0 likes

Account
Login
  • 497 Views
  • 1 replies
  • 0 likes

Cant login because spotify says that my i am offline

Hi ive got problem with login. App says that i am offline but its not true. What can i do? I havnt problem with login via ps4 or macbook

Newbie

Hi ive got problem with login. App says that i am offline but its not true. What can i do? I havnt problem with login via ps4 or macbook  

Nico

Community Legend

471 Views

1 replies

0 likes

Account
Login
  • 471 Views
  • 1 replies
  • 0 likes

Deleted email

I have a PREMIUM ACCOUNT with spotify under an email that was deleted so I can no longer log into my spotify anywhere even with my username and password. No where on the website does it help me with this issue and there's no way to contact spotify di...

Casual Listener

I have a PREMIUM ACCOUNT with spotify under an email that was deleted so I can no longer log into my spotify anywhere even with my username and password. No where on the website does it help me with ...

Ethan_Moore004

Composer

1194 Views

3 replies

2 likes

Subscription
  • 1194 Views
  • 3 replies
  • 2 likes