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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422526 Views
  • 965 replies
  • 108 likes
  • Account
  • 422526 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187152 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187152 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103766 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103766 Views
  • 70 replies
  • 10 likes

Can't change Country in settings

My Spotify has been working fine then suddenly it thinks I'm in a different country, when I try to change the country under settings>country the only country available is Iceland, and it's now set to iceland I'm from Australia and i haven't visited I...

  • Newbie
  • My Spotify has been working fine then suddenly it thinks I'm in a different country, when I try to change the country under settings>country  the only country available is Iceland, and i...
  • OneByBoo
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • Account
  • 356 Views
  • 1 replies
  • 0 likes

Music randomly pauses

PlanPremiumCountry USADeviceGoogle Pixel 3 My Question or Issuewhen playing music my phone randomly pauses every 30 seconds or so. I've restarted my phone, logged out and back in to Spotify, and uninstalled/reinstalled Spotify and nothing seems to ha...

  • Newbie
  • Plan Premium Country  USA Device Google Pixel 3   My Question or Issue when playing music my phone randomly pauses every 30 seconds or so. I've restarted my phone, logged out and ba...
  • OneByBoo
  • Roadie
  • 284 Views
  • 1 replies
  • 0 likes
  • Other
  • 284 Views
  • 1 replies
  • 0 likes

Solved!! Charged twice after changing payment method

PlanPremiumCountryBrasil/Portugal DeviceGalaxy A5 2017Operating SystemAndroid Oreo My Question or IssueI lived in Brazil and had spotify premium there. On october's 31st I closed my account and credit card there, but while the bank was performing thi...

  • Casual Listener
  • Plan Premium Country Brasil/Portugal  Device Galaxy A5 2017 Operating System Android Oreo   My Question or Issue I lived in Brazil and had spotify premium there. On october's...
  • OneByBoo
  • Roadie
  • 1503 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1503 Views
  • 3 replies
  • 0 likes

I tried to accept a family plan invite but it says i can only change family plans once a year.

I canceled my old family plan because i was being double billed and nobody could join my account. I am not currently on any plan nor have I ever joined any other family plan. I am now trying to join my son's family plan but I get the error message ab...

  • Casual Listener
  • I canceled my old family plan because i was being double billed and nobody could join my account.  I am not currently on any plan nor have I ever joined any other family plan. I am now trying to...
  • Maxim
  • Spotify Star
  • 536 Views
  • 3 replies
  • 0 likes
  • Account
  • 536 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscribed randomly to 'Jae Mansa'

I am randomly getting subscribed to playlists containing songs from someone called Jae Mansa. His songs play automatically when I am not even using Spotify! I have changed my password, and even never have received any notification of suspicious activ...

  • Casual Listener
  • I am randomly getting subscribed to playlists containing songs from someone called Jae Mansa. His songs play automatically when I am not even using Spotify!   I have changed my password, and e...
  • rokalito
  • Newbie
  • 1067 Views
  • 10 replies
  • 2 likes
  • Account
    Security
    Subscription
  • 1067 Views
  • 10 replies
  • 2 likes

why i cant play the album?

hello,recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your computer you can import it"I have no problem playing any other ne...

  • Casual Listener
  • hello, recently I realized there is this album that I can't play on Spotify and the songs are unavailable for me saying "Spotify can't play this right now. If you have this file on your compute...
  • laurenrobinson1
  • Regular
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Interface

PremiumCountry USA My Question or Issue I was wondering if I could have the new interface? I prefer that one but heard it was only for new users? I have seen the difference and would like the new one. Is that possible? Thank you.

  • Casual Listener
  •     Premium Country USA    My Question or Issue  I was wondering if I could have the new interface? I prefer that one but heard it was only for new users? I have seen t...
  • landonharris88
  • Composer
  • 375 Views
  • 3 replies
  • 0 likes
  • Other
  • 375 Views
  • 3 replies
  • 0 likes

Missing playlist possibly second account

I renewed my Spotify subscription through my mobile phone network provider as a part of my exntertainment package. As this cancelled my old subscription and started a new one I was asked to log back into Spotify. As I've not done this in a year, I ha...

  • Newbie
  •   I renewed my Spotify subscription through my mobile phone network provider as a part of my exntertainment package.   As this cancelled my old subscription and started a new one I was a...
  • Luke
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

It is possible I signed up with wrong email for Premium, card charged, can't access accou

It is possible I accidentally signed up in wrong email for Premium. The contact form on Spotify to change email does not work for me. I did not get a verification email sent to me… but my credit card has been charged. I know my password and you have ...

  • Newbie
  • It is possible I accidentally signed up in wrong email for Premium. The contact form on Spotify to change email does not work for me. I did not get a verification email sent to me… but my credit card...
  • Jose_M
  • Spotify Star
  • 268 Views
  • 1 replies
  • 1 likes
  • Account
  • 268 Views
  • 1 replies
  • 1 likes

Help!!!! Someone changed my e-mail address!!

PlanPremiumCountryGermany My Question or Issue Help, I rec'd an e-mail stating I have changed my e-mail addres. I have not, I can not change it back it has been changed to *snip*!!! How do I change it back to my e-mail address!! Thanks in advance!! J...

  • Visitor
  • Plan Premium Country Germany   My Question or Issue  Help, I rec'd an e-mail stating I have changed my e-mail addres.  I have not, I can not change it back it has been changed to...
  • Jose_M
  • Spotify Star
  • 388 Views
  • 3 replies
  • 1 likes
  • Account
  • 388 Views
  • 3 replies
  • 1 likes

Solved!! Help With Changing Email

Hello! Recently I've noticed that an unknown user has been logging in into my account. I realized that I needed to change my password but I can't because I don't remember it. The email that I've registered the account with was apparently fake and I h...

  • Newbie
  • Hello! Recently I've noticed that an unknown user has been logging in into my account. I realized that I needed to change my password but I can't because I don't remember it. The email that I've regi...
  • Jose_M
  • Spotify Star
  • 407 Views
  • 2 replies
  • 1 likes
  • Account
    Security
  • 407 Views
  • 2 replies
  • 1 likes

Faux premium on mobile spotify build 8.4.11.1283 arm v7

I am not currently a premium subscriberBut this build is giving me almost all premium features for some unknown reason unlimited skips, disabling shuffle, skipping backwards

  • Casual Listener
  • I am not currently a premium subscriber But this build is giving me almost all premium features for some unknown reason unlimited skips, disabling shuffle, skipping backwards
  • Luke
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Paguei mas não está liberado meu Spotify Premium

Olá, Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora. Não estava disponível para a escolha do Cartão de Crédito e acabei pagando no boleto. O débito já foi efetuado no banco...

  • Newbie
  • Olá,   Fiz o pagamento do Spotify Premium há dois dias através do boleto bacário, mas o serviço não foi liberado para mim até agora.   Não estava disponível para a escolha do Cartão de ...
  • Bittencourt
  • Spotify Star
  • 110070 Views
  • 647 replies
  • 28 likes
  • 110070 Views
  • 647 replies
  • 28 likes

Remove account

don't get mail with link so I can't remove my account please fix that. also, make it easier to contact spotify. terrible service. fix please1

  • Newbie
  • don't get mail with link so  I can't remove my account please fix that. also, make it easier to contact spotify. terrible service. fix please1  
  • laurenrobinson1
  • Regular
  • 404 Views
  • 2 replies
  • 0 likes
  • Account
  • 404 Views
  • 2 replies
  • 0 likes

Phone number for customer service

Phone number for customer service

  • Regular
  • Phone number for customer service
  • laurenrobinson1
  • Regular
  • 855 Views
  • 2 replies
  • 0 likes
  • Account
  • 855 Views
  • 2 replies
  • 0 likes

Preimum cancel

I have noticed that my credit card is charged with premium even tho at that time i didnt have any account active, now that i opned up an account i would like to cancel the account who is charging my credit card, so i could premium my real account . *...

  • Newbie
  •    I have noticed that my credit card is charged with premium even tho at that time i didnt have any account active, now that i opned up an account i would like to cancel the account who i...
  • laurenrobinson1
  • Regular
  • 270 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone keeps playing indian songs on my spotify account

PlanPremiumCountry LatviaDevicePCOperating Systemwindows 10 64-bit My Question or Issue Someone is logged in to my account form a web browser i did change the password then logged out from everywhere but still this guy keeps playing his indian songs ...

  • Casual Listener
  •   Plan Premium Country  Latvia Device PC Operating System windows 10 64-bit   My Question or Issue  Someone is logged in to my account form a web browser i did change t...
  • Guido
  • Spotify Legend
  • 2027 Views
  • 2 replies
  • 0 likes
  • Account
  • 2027 Views
  • 2 replies
  • 0 likes

Daily mix not showing after 5 weeks

Daily mix not showing for Spotify, only showing "release radar", but not much else.PlanPremiumCountry EgyptDeviceXiaomi Mi Mix 2SOperating SystemAndroid P My Question or Issue

  • Casual Listener
  • Daily mix not showing for Spotify, only showing "release radar", but not much else. Plan Premium Country  Egypt Device Xiaomi Mi Mix 2S Operating System Android P   My Question or...
  • Fahmyprog
  • Casual Listener
  • 389 Views
  • 2 replies
  • 1 likes
  • Account
    Other
    Premium
  • 389 Views
  • 2 replies
  • 1 likes

Cant log in Spotify account.

I used a vpn while opening my account and it was set to USA. Now when i want to log in to my account in the desktop app i get an error saying "Your country does not match the one set on your profile. To continue use, update your profile or upgrade yo...

  • Newbie
  • I used a vpn while opening my account and it was set to USA. Now when i want to log in to my account in the desktop app i get an error saying "Your country does not match the one set on your profile....
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! Family Admin Account

PlanPremiumCountryAustralia Device(iPhone 8 Plus)Operating System(iOS 10, ) We want to edit the family members, but can't locate the admin account holder. We locked in with every member and not one of us, has the option to edit family members. How do...

  • Casual Listener
  •   Plan Premium Country Australia  Device (iPhone 8 Plus) Operating System (iOS 10, )   We want to edit the family members, but can't locate the admin account holder.  We...
  • Maxim
  • Spotify Star
  • 892 Views
  • 4 replies
  • 0 likes
  • Premium
  • 892 Views
  • 4 replies
  • 0 likes