Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 438 Views
  • 0 replies
  • 7 likes
  • Security
  • 438 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 440279 Views
  • 970 replies
  • 108 likes
  • Account
  • 440279 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1195617 Views
  • 119 replies
  • 116 likes
  • Account
  • 1195617 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106944 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106944 Views
  • 70 replies
  • 11 likes

Spotify paused, used elsewhere. Done everything.

PlanPremiumCountryNorwayDeviceAndroid Phone, a few windows machines. My IssueHello, I've seen multiple post about this around and no solutions as of yet.Sometimes when using my spotify i need to fight for usage as it says paused used elsewhere etc. A...

  • Newbie
  • Plan Premium Country Norway Device Android Phone, a few windows machines.   My Issue Hello, I've seen multiple post about this around and no solutions as of yet. Sometimes when using my...
  • rpenn
  • Gig Goer
  • 354 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Security
  • 354 Views
  • 1 replies
  • 0 likes

Facebook Log In Error

PlanPremiumCountry Czech RepublicDevicePCOperating SystemWindows 10 My Question or Issue After performing a clean install or Windows 10 the Spotify Client wont log in with Facebook. The first time it opened a window in Chrome and it showed that the l...

  • Newbie
  • Plan Premium Country  Czech Republic Device PC Operating System Windows 10   My Question or Issue  After performing a clean install or Windows 10 the Spotify Client wont log ...
  • OneByBoo
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 446 Views
  • 1 replies
  • 0 likes

Error code: 3, won't login to desktop app

PlanPremiumCountry USDevicecomputerOperating SystemWindows 7 Professional My Question or Issue The app won't let me login, and is giving me "Error Code:3" when I attempt to do so (using facebook). The web player and iPhone app allow me to log in with...

  • Newbie
  • Plan Premium Country  US Device computer Operating System Windows 7 Professional   My Question or Issue  The app won't let me login, and is giving me "Error Code:3" when I at...
  • OneByBoo
  • Roadie
  • 944 Views
  • 1 replies
  • 1 likes
  • Login
  • 944 Views
  • 1 replies
  • 1 likes

Can't login with facebook credentials or button

PlanFreeCountry PHDeviceDesktop pcOperating SystemWindows 8 My Question or IssueYeah pretty much the subject up there. I can log in and out using my cell, but i cant for desktop. Everytime I login using the button, it opens a site with a really long ...

  • Casual Listener
  •   Plan Free Country  PH Device Desktop pc Operating System Windows 8   My Question or Issue Yeah pretty much the subject up there. I can log in and out using my cell, but i ...
  • MithoThoup
  • Casual Listener
  • 300 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 300 Views
  • 1 replies
  • 0 likes

Multiple Artist Profiles With Wrong Songs

PlanFree/PremiumCountryNetherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueI am an artist called Omkara and while having never created an artist profile myself for Spotify, there appear to be numerous Omkara profiles which will mak...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Desktop Operating System Windows 10   My Question or Issue I am an artist called Omkara and while having never created an artist profile my...
  • Maxim
  • Spotify Star
  • 952 Views
  • 5 replies
  • 0 likes
  • Account
    Free
  • 952 Views
  • 5 replies
  • 0 likes

Used a throwaway (temporary email) to create the account a few years back and cant reset password

Basically, I created a Spotify account a few years back and used a maildrop (temporary email account). I can sign in with facebook to my account and it's logged in all my devices but I can't change the password cause I cant remember it since I always...

  • Casual Listener
  • Basically, I created a Spotify account a few years back and used a maildrop (temporary email account). I can sign in with facebook to my account and it's logged in all my devices but I can't change t...
  • ptyws
  • Casual Listener
  • 3758 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 3758 Views
  • 1 replies
  • 0 likes

Lost my account / J'ai perdu mon compte

PlanPremium (famille)Country : France DeviceHonor Play + PCOperating SystemAndroid 9.0 + Windows My Question or IssueBonjour,Aujourd'**bleep** j'ai perdu mon compte (cela fait 1 an que je l'ai sans soucis). Ce matin j'ai été déconnecté de ma session ...

  • Newbie
  • Plan Premium (famille) Country : France   Device Honor Play + PC Operating System Android 9.0 + Windows  My Question or Issue Bonjour, Aujourd'**bleep** j'ai perdu mon compte (cel...
  • Brunelicia
  • Community Legend
  • 691 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 691 Views
  • 1 replies
  • 0 likes

I want a new account name.

Premium and family account - FranceDevice : PC ANDROID AND IOSMy Question or IssueI've made the mistake to link my spotify and facebook account. When i quited Facebook, Spotify affected me ramdom numbers.I want a real name back. Is the only way for m...

  • Regular
  • Premium and family account - France Device : PC ANDROID AND IOS My Question or Issue I've made the mistake to link my spotify and facebook account. When i quited Facebook, Spotify affected me ramd...
  • OneByBoo
  • Roadie
  • 513 Views
  • 3 replies
  • 1 likes
  • Account
    Login
  • 513 Views
  • 3 replies
  • 1 likes

About a playlist not showing

On my Spotify for Artists page, there was a playlist thats been generating 100s of listeners per month suddenly disappeared. Also was the top playlist on my spotify page in the discovered on section. The playlist is active. Here's the link https://op...

  • Regular
  • On my Spotify for Artists page, there was a playlist thats been generating 100s of listeners per month suddenly disappeared. Also was the top playlist on my spotify page in the discovered on section....
  • VjTown
  • Regular
  • 1053 Views
  • 6 replies
  • 0 likes
  • Account
  • 1053 Views
  • 6 replies
  • 0 likes

Song not working on my PC, Laptop or iPhone. Please help!

It happend today. I was gonna listen to "lucky you" by eminem and it came up "Spotify can't play this right now. If you have the file on your computer you can import it."I have tried many diffrent solutions but noone has worked. I am a member of a fa...

  • Newbie
  • It happend today. I was gonna listen to "lucky you" by eminem and it came up "Spotify can't play this right now. If you have the file on your computer you can import it." I have tried many diff...
  • oburger04
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • Account
  • 513 Views
  • 1 replies
  • 0 likes

Solved!! How to change my username? ;-;

PlanFreeCountry DeviceSamsung Galaxy s8Operating SystemAndroid Oreo My Question or Issue I don't remember me created username like this!I think spotify made just random one and i hate this... does anyone know how to change my username?

  • Newbie
  • Plan Free Country   Device Samsung Galaxy s8 Operating System Android Oreo   My Question or Issue  I don't remember me created username like this! I think spotify&...
  • oburger04
  • Roadie
  • 1183 Views
  • 3 replies
  • 0 likes
  • Account
  • 1183 Views
  • 3 replies
  • 0 likes

All liked song gone missing

PlanPremiumCountryFinland DeviceHuawei Honor 7 Lite (in english Honor 5C?), PCOperating SystemAndroid 7.0 Nougat, Windows 8.1 My QuestionI don't know is this right place for this, so sorry if it not.I was walking home today around 2pm UTC+2. Middle o...

  • Casual Listener
  • Plan Premium Country Finland   Device Huawei Honor 7 Lite (in english Honor 5C?), PC Operating System Android 7.0 Nougat, Windows 8.1   My Question I don't know is this right pla...
  • Ugizawane
  • Casual Listener
  • 2965 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
  • 2965 Views
  • 2 replies
  • 0 likes

disaster

i have been signed out the spotify app while it was set to offline and now i cant sign in and there is no way to set the app to online. what can i do.

  • Newbie
  • i have been signed out the spotify app while it was set to offline and now i cant sign in and there is no way to set the app to online. what can i do.  
  • Brunelicia
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • Account
  • 371 Views
  • 1 replies
  • 0 likes

Solved!! special presale code from spotify is incorrect

I was sent an email this morning from spotify, saying a band is coming to my town and they gave me a code so i can use to get the tickets early. the artist is Rufus Du Sol playing in Miami on May 11th. Can anyone help me figure out why the presale co...

  • Music Fan
  •     I was sent an email this morning from spotify, saying a band is coming to my town and they gave me a code so i can use to get the tickets early. the artist is Rufus Du Sol playing in ...
  • Brunelicia
  • Community Legend
  • 1623 Views
  • 1 replies
  • 0 likes
  • Account
  • 1623 Views
  • 1 replies
  • 0 likes

Alguém está ouvindo música pela minha conta

PlanPremiumCountryBrasil Device(iPhone 7 plus)Operating System(iOS 10) My Question or Issue Há alguns dias têm aparecido playlists que eu não segui, músicas que não adicionei, e músicas escutadas recentemente que nunca escutei. Uma é sempre recorrent...

  • Newbie
  •   Plan Premium Country Brasil   Device (iPhone 7 plus) Operating System (iOS 10)   My Question or Issue  Há alguns dias têm aparecido playlists que eu não segui, músic...
  • Brunelicia
  • Community Legend
  • 1239 Views
  • 1 replies
  • 0 likes
  • Account
  • 1239 Views
  • 1 replies
  • 0 likes

Can't login web player

PlanFreeCountry GermanyDeviceLaptopOperating SystemWindows 10 My Question or Issue Hi, I'm writing this under a new username I had to create because I can't access my main account. (username: zoukoutloud)On 6th January I got email saying that Spotify...

  • Regular
  • Plan Free Country  Germany Device Laptop Operating System Windows 10   My Question or Issue  Hi,   I'm writing this under a new username I had to create because I...
  • sanamabeach
  • Regular
  • 884 Views
  • 5 replies
  • 0 likes
  • Free
    Login
  • 884 Views
  • 5 replies
  • 0 likes

BLOCKED FROM USING ? or Something

PlanFreeCountry CanadaDeviceNoneOperating SystemWindows10 My Question or Issue Why is this coming up and blocking me from using or viewing my Spotify account ? I do not have another window open per this is the only device I use.

  • Roadie
  • Plan Free Country  Canada Device None Operating System Windows10   My Question or Issue  Why is this coming up and blocking me from using or viewing my Spotify account ? I do...
  • 6xvr0_c-hyqe
  • Roadie
  • 2020 Views
  • 4 replies
  • 0 likes
  • Account
    Security
  • 2020 Views
  • 4 replies
  • 0 likes

Becoming a Rockstar

PlanPremiumCountry USADeviceiPhone 6sOperating System My Question or Issue How long does it take to become a rockstar or a rising star? I've looked around ad all it says is to help around the community and that they will message you.

  • Regular
  • Plan Premium Country  USA Device iPhone 6s Operating System   My Question or Issue  How long does it take to become a rockstar or a rising star? I've looked around ad all...
  • WhoIsLondonBoy
  • Music Fan
  • 677 Views
  • 2 replies
  • 0 likes
  • Premium
  • 677 Views
  • 2 replies
  • 0 likes

Strange choices in history

Hi,I have some very odd songs in my player history. I have not listened to these. I have signed out of all devices and changed my password but the issue still occurs. It's very annoying

  • Newbie
  • Hi, I have some very odd songs in my player history. I have not listened to these.   I have signed out of all devices and changed my password but the issue still occurs. It's very annoying &...
  • Brunelicia
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Nonsense playlists and**bleep**

It says that I'm listening to weird playlists and sometimes it switches songs when I'm not doing that. What's wrong with my spotify?

  • Visitor
  • It says that I'm listening to weird playlists and sometimes it switches songs when I'm not doing that. What's wrong with my spotify? 
  • Katerina
  • Spotify Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes