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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 158853 Views
  • 175 replies
  • 13 likes
  • Account
    Free
  • 158853 Views
  • 175 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10730 Views
  • 3 replies
  • 10 likes
  • Security
  • 10730 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 508852 Views
  • 985 replies
  • 112 likes
  • Account
  • 508852 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124770 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124770 Views
  • 74 replies
  • 12 likes

My account has been hacked

For some reason my Spotify kept changing from what’s I was listening to some random songs playing on some device I’ve never used.I changed my password and logged out everywhere and just went back to what I was doing. A few minutes later the problem h...

  • Visitor
  • For some reason my Spotify kept changing from what’s I was listening to some random songs playing on some device I’ve never used. I changed my password and logged out everywhere and just went back t...
  • OneByBoo
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • Account
  • 489 Views
  • 1 replies
  • 0 likes

Spotify hacked

PlanPremiumCountry Canada Device(iPhone 8, Operating System(iOS 10, My Question or Issuei noticed few days ago Spotify was asking to connect to iPhone 7 and my music just stops playing but today I noticed playlists I didn’t add or play on my recently...

  • Visitor
  •   Plan Premium Country Canada   Device (iPhone 8,  Operating System (iOS 10,    My Question or Issue i noticed few days ago Spotify was asking to connect to iPhone...
  • Jose_M
  • Spotify Star
  • 897 Views
  • 1 replies
  • 1 likes
  • Other
    Premium
    Security
  • 897 Views
  • 1 replies
  • 1 likes

Superuser Contribution Account username changed with random numbers! Help!

FAQ told me to log in and out of FB but it didn't work for more than a year. Couple of my friends aren't affected and it's annoying to have mine seen as random numbers from my own account and even others'.Please help!Why can't we change our username ...

  • Casual Listener
  • FAQ told me to log in and out of FB but it didn't work for more than a year.  Couple of my friends aren't affected and it's annoying to have mine seen as random numbers from my own account and ...
  • selcukkabadayi
  • Casual Listener
  • 1211 Views
  • 5 replies
  • 0 likes
  • Account
  • 1211 Views
  • 5 replies
  • 0 likes

Everything Awful With The New Spotify Update

Operating SystemAndroid Oreo, Web App, etc. My Question or IssueThe recent Spotify Update (up to version 8.4.97.807) has made significant changes to the basic design and function of the app that will be further explained below. These changes include:...

  • Casual Listener
  • Operating System Android Oreo, Web App, etc.   My Question or Issue The recent Spotify Update (up to version 8.4.97.807) has made significant changes to the basic design and function of the ...
  • isaumyam
  • Composer
  • 4045 Views
  • 4 replies
  • 51 likes
  • Other
  • 4045 Views
  • 4 replies
  • 51 likes

Every single song is gone on desktop spotify.

All of my songs on Spotify is gone. I can't even find songs on the country playlists.My Spotify on my phone is perfectly fine. Reinstalled Spotify and restarted the app many times on my pc, nothing works. PlanPremium CountrySingapore DeviceDesktop PC...

  • Newbie
  • All of my songs on Spotify is gone. I can't even find songs on the country playlists. My Spotify on my phone is perfectly fine. Reinstalled Spotify and restarted the app many times on my pc, nothing...
  • Loxer
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
  • 378 Views
  • 1 replies
  • 0 likes

Solved!! [Account] Change Username

After having trouble, I have successfully logged out of my facebook account. But even though I have logged out of the account, the name of my old facebook account seems to remain. This is not what I want because I do not want my actual name displayin...

  • Newbie
  • After having trouble, I have successfully logged out of my facebook account. But even though I have logged out of the account, the name of my old facebook account seems to remain. This is not what I ...
  • Sinner_bones
  • Music Fan
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problém s účtem a ověření studenta

country- Czech RepublicMy first question... Is there anyone who speak Czech?? DeviceiPhone 7Operating System(iOS 12 My Question or Issue

  • Visitor
  • country- Czech Republic My first question... Is there anyone who speak Czech??   Device iPhone 7 Operating System (iOS 12   My Question or Issue  
  • Jemi
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Account
  • 335 Views
  • 1 replies
  • 0 likes

changed my email account

PlanPremiumCountryBrazil Device(pc and smartphone)Operating System(android , Windows 10,) My Question or Issue*this is a new account i made just for use the communitySomeone changed my email account without my permission, now i cant login to my regul...

  • Visitor
  •   Plan Premium Country Brazil   Device (pc and smartphone) Operating System (android , Windows 10,)   My Question or Issue *this is a new account i made just for use the co...
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 365 Views
  • 1 replies
  • 0 likes

Login issue

PlanFreeUnited States DeviceGalaxyGalax 8Operating SystemAndroid Oreo Screenshots say it all.

  • Regular
  • Plan Free United States     Device GalaxyGalax 8 Operating System Android Oreo   Screenshots say it all.  
  • Veritasaequita
  • Regular
  • 937 Views
  • 11 replies
  • 0 likes
  • Account
    Login
  • 937 Views
  • 11 replies
  • 0 likes

Can't log in, my account doesn't exist

PremiumCountryGermanyDeviceSamsung A5 2016 / PcOperating SystemAndroid / Windows My Question or IssueDeleted my Facebook. Now Spotify won't work, can't log in on my Phone or my Laptop and recovery e-mails keep gettin' "send" but nothing arrives. Can'...

  • Casual Listener
  • Premium Country Germany Device Samsung A5 2016 / Pc Operating System Android / Windows   My Question or Issue Deleted my Facebook. Now Spotify won't work, can't log in on my Phone or my...
  • ImpulsOne
  • Casual Listener
  • 524 Views
  • 3 replies
  • 1 likes
  • Account
    Login
    Premium
    Subscription
  • 524 Views
  • 3 replies
  • 1 likes

Cannot update country

Hi,When I try to update my country it won't let me - it only shows UK as an option in the DropDown and I need US.Thanks,Stu

  • Casual Listener
  • Hi, When I try to update my country it won't let me - it only shows UK as an option in the DropDown and I need US. Thanks, Stu  
  • youngjoseph1996
  • Roadie
  • 499 Views
  • 4 replies
  • 1 likes
  • Account
  • 499 Views
  • 4 replies
  • 1 likes

Keeps logging me out

I'm on a Galaxy S5, premium user. Every time my phone dies or I shut it off, I get logged out of Spotify and all my music is no longer downloaded. So I have to turn on my data and download my music again. It's happening every time my phone dies and i...

  • Visitor
  • I'm on a Galaxy S5,  premium user. Every time my phone dies or I shut it off, I get logged out of Spotify and all my music is no longer downloaded. So I have to turn on  my data and  d...
  • Jollof
  • Composer
  • 274 Views
  • 1 replies
  • 0 likes
  • Login
  • 274 Views
  • 1 replies
  • 0 likes

Does anyone else hate the new update?

PlanPremiumCountryNew ZealandDeviceSamsungOperating SystemAndroid I am devastated that when creating a new Spotify and getting my info transferred, my app automatically updated to a new version. I've contacted customer support and there's no way to g...

  • Newbie
  •   Plan Premium Country New Zealand Device Samsung Operating System Android   I am devastated that when creating a new Spotify and getting my info transferred, my app automatically...
  • Impissedoff1234
  • Visitor
  • 1055 Views
  • 2 replies
  • 4 likes
  • Account
  • 1055 Views
  • 2 replies
  • 4 likes

Solved!! Picture on Profile

This forum used a picture of some other person (colored, glasses, half of head) for me! I cannot find a way to get rid of this! I don´t want to have any picture and SURE not the pictures of some other person! How to do that? And you should this fix b...

  • Music Fan
  • This forum used a picture of some other person (colored, glasses, half of head) for me!   I cannot find a way to get rid of this!   I don´t want to have any picture and SURE not the pic...
  • spot666
  • Music Fan
  • 410 Views
  • 3 replies
  • 0 likes
  • Account
  • 410 Views
  • 3 replies
  • 0 likes

my spotify don't work

PlanFreeCountryItalyDevicePcOperating SystemWindows 7 ultimate My Question or IssueIf I play a song in my account,this didn't start,and my favourite song with the playlist are gone,if I try to recover playlist from the spotify site,I can't see it any...

  • Newbie
  •   Plan Free Country Italy Device Pc Operating System Windows 7 ultimate   My Question or Issue If I play a song in my account,this didn't start,and my favourite song with the pla...
  • TYZ_Momoy
  • Regular
  • 322 Views
  • 2 replies
  • 1 likes
  • Account
  • 322 Views
  • 2 replies
  • 1 likes

Solved!! Cannot login on PC or iPhone 7

PlanFreeCountryUSADeviceiPhone 7+, PCOperating SystemiOS, WindowsMy Question or IssueOn PC: Signed up with Spotify with Facebook, but getting Facebook error page when I try to sign in again. Tryied signing in with my email address associated with Fac...

  • Casual Listener
  • Plan Free Country USA Device iPhone 7+, PC Operating System iOS, Windows My Question or Issue On PC: Signed up with Spotify with Facebook, but getting Facebook error page when I try to sign ...
  • Billy-J
  • Spotify Star
  • 557 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Login
  • 557 Views
  • 3 replies
  • 0 likes

Solved!! can't log in

hi, im on my mac and i have a premium account. i accidentally logged out of it, and because i made the account in grade 5 with an email i no longer have access to, i can't get in. i don't remember my password, not really sure how i logged in on this ...

  • Visitor
  • hi, im on my mac and i have a premium account. i accidentally logged out of it, and because i made the account in grade 5 with an email i no longer have access to, i can't get in. i don't remember my...
  • OneByBoo
  • Roadie
  • 430 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Why do I pay more, than I had to?

PlanPremium CountrySwitzerland My Question or IssueI pay CHF 16.00 per month for my spotify Premium, but now I saw, that I just had to pay CHF 12.95 per month. Does anybody know, why my invoice is higher, than it should be?

  • Casual Listener
  • Plan Premium   Country Switzerland   My Question or Issue I pay CHF 16.00 per month for my spotify Premium, but now I saw, that I just had to pay CHF 12.95 per month. Does anybody kn...
  • jasmine2711
  • Casual Listener
  • 620 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 620 Views
  • 2 replies
  • 0 likes

reset account

I recently changed to a family account. Spotify keeps on making suggestions based on the listerning of my 10 and 15 year old daughters. Wayback to 2017. Why am I not able to reset my account and start on zero. It's my account. I'm paying for it and S...

  • Visitor
  • I recently changed to a family account. Spotify keeps on making suggestions based on the listerning of my 10 and 15 year old daughters. Wayback to 2017. Why am I not able to reset my account and star...
  • Brunelicia
  • Community Legend
  • 411 Views
  • 1 replies
  • 0 likes
  • Account
  • 411 Views
  • 1 replies
  • 0 likes

Missing songs

PlanPremium CountrySouth Africa DeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0 My Question or IssueI think my spotify updated cause like the whole my library thing is different. Idk where my "saved" songs have all gone, instead I got this stupi...

  • Visitor
  •   Plan Premium  Country South Africa    Device Samsung Galaxy S7 Operating System Android 8.0.0    My Question or Issue I think my spotify updated cause lik...
  • isaumyam
  • Composer
  • 316 Views
  • 1 replies
  • 0 likes
  • Premium
  • 316 Views
  • 1 replies
  • 0 likes