Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1080503 Views
  • 118 replies
  • 104 likes
  • Account
  • 1080503 Views
  • 118 replies
  • 104 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Pawtz
  • Newbie
  • 49960 Views
  • 57 replies
  • 8 likes
  • Account
    Login
    Premium
  • 49960 Views
  • 57 replies
  • 8 likes

Subscribed, but not getting Premium?

If you've paid for Premium but can't use your Premium features (ad-free listening, download music for offline listening, etc.), try the following: Log out and back into your accountOccasionally this is necessary to force a sync of info between your d...

  • Spotify
  • Spotify
  • meahtenoha
  • Spotify
  • 1146419 Views
  • 4840 replies
  • 118 likes
  • Account
    Free
    Premium
    Subscription
  • 1146419 Views
  • 4840 replies
  • 118 likes

Superuser Contribution Can't log in from my phone

Hey,Spotify working perfect for me on my laptop but i can't log in from my phone, not with my account or with facebook account, the app just think for few seconds and then coming back to phase one with no error notification or antying, tried to remov...

  • Newbie
  • Hey, Spotify working perfect for me on my laptop but i can't log in from my phone, not with my account or with facebook account, the app just think for few seconds and then coming back to pha...
  • SergioDavid
  • Roadie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont let me upgrade

Im pretty close to deleting this thing n going over to apple music. I got it for my wife and it works fine with premium. Then downloaded it for myself and whenever i try and upgrade it wont let me. Ive restarted the phone and closed the app down a fe...

  • Not applicable
  • Im pretty close to deleting this thing n going over to apple music. I got it for my wife and it works fine with premium. Then downloaded it for myself and whenever i try and upgrade it wont let me. I...
  • SergioDavid
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Spotify Free - change country

Hi, I want to change the country for my Spotify Free account, from Sweden to Myanmar where I am right now. When going into the account setting however, Sweden is the only alternative in the drop-down menu. What do I do?

  • Newbie
  • Hi,  I want to change the country for my Spotify Free account, from Sweden to Myanmar where I am right now. When going into the account setting however, Sweden is the only alternative in the dr...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different usernames but same account

So I have spotify premium and I have been using it for a while. My dad has a spotify account, and I am trying to do a family plan, I know the family plan works because my sister, whom I also invited to the family plan, is on with no issue. However, m...

  • Newbie
  • So I have spotify premium and I have been using it for a while. My dad has a spotify account, and I am trying to do a family plan, I know the family plan works because my sister, whom I also invited ...
  • SergioDavid
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Namen

Hi, ich hab ein kleines Problem. Ich hab mir einen Account erstellt und das Studentenabo abgeschlossen. Hatte einen ganz normalen Namen ausgewählt. Jetzt gibt es einmal das Problem, dass der Benutzername sich vom Kontonamen unterscheidet (vgl. normal...

  • Not applicable
  • Hi, ich hab ein kleines Problem. Ich hab mir einen Account erstellt und das Studentenabo abgeschlossen. Hatte einen ganz normalen Namen ausgewählt. Jetzt gibt es einmal das Problem, dass der Benutzer...
  • Maxim
  • Spotify Star
  • 10534 Views
  • 1 replies
  • 2 likes
  • Account
    Free
    Premium
  • 10534 Views
  • 1 replies
  • 2 likes

Remove devices

Hi, Will you please remove all the iPhone devices on my account. I don't have iPhone anymore, and I don't want the people to use my account on my old phones. Sincerely Ben

  • Newbie
  • Hi,    Will you please remove all the iPhone devices on my account. I don't have iPhone anymore, and I don't want the people to use my account on my old phones.   Sincerely  ...
  • Noah
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Email **bleep**

I recently had a request purportedly from Spotify saying my account had been suspended and I needed to log into https://member-spotifyupdate.com/usermemberkey########....To reactivate my account. Anyone else had this. It looks like **bleep** to me an...

  • Newbie
  • I recently had a request purportedly from Spotify saying my account had been suspended and I needed to log into   https://member-spotifyupdate.com/usermemberkey########.... To reactivate my a...
  • SergioDavid
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Getting rejected even though details are correct

So basically i have been having troubles logging in but i wanted to make sure my details where right so in order to test this i made a new account wrote the details down, logged out and went to log back in. Said my username or password was incorect b...

  • Newbie
  • So basically i have been having troubles logging in but i wanted to make sure my details where right so in order to test this i made a new account wrote the details down, logged out and went to log b...
  • Luke
  • Spotify Star
  • 198 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 198 Views
  • 1 replies
  • 0 likes

Different Names

I understand that there´s a difference between the profilename and the username, but the problem is, that people, eg. friends cannot find me by searching for my username (jobela). Same with my profilname (a weird combi of numbers and letters). Also t...

  • Not applicable
  • I understand that there´s a difference between the profilename and the username, but the problem is, that people, eg. friends cannot find me by searching for my username (jobela). Same with my profil...
  • Luke
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Broken service

Sorry, couldn't find that.On my radio (https://open.spotify.com/station/user/w0dm4n666/playlist/5x3tcRpP59rspPUynSrv9Z)Seriously?

  • Newbie
  • Sorry, couldn't find that. On my radio (https://open.spotify.com/station/user/w0dm4n666/playlist/5x3tcRpP59rspPUynSrv9Z) Seriously?
  • SergioDavid
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

E-Mail Adresse vergessen aber Benutzername weiß ich

Hallo, kann mich nicht anmelden da ich meine E-Mail Adresse vergessen habe aber meinen Benutzernamen und Passwort weiß ich, braüchte Hilfe. LG

  • Newbie
  • Hallo,   kann mich nicht anmelden da ich meine E-Mail Adresse vergessen habe aber meinen Benutzernamen und Passwort weiß ich, braüchte Hilfe.   LG
  • MBSS
  • Newbie
  • 4953 Views
  • 1 replies
  • 0 likes
  • 4953 Views
  • 1 replies
  • 0 likes

Solved!! Suggestions/discover weekly

Hi!I am a Finnish citizen living in Brussels, Belgium. I listen mostly to music from the US and my home country. Due to my country settings I have recently started getting a lot of recommendations for Flemish music in the discover weekly playlist for...

  • Newbie
  • Hi! I am a Finnish citizen living in Brussels, Belgium. I listen mostly to music from the US and my home country.    Due to my country settings I have recently started getting a lot of r...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Merged accounts, where is my music?

I had a Spotify account on Facebook that I canceled my subscription to previously. I just resubscribed with my student account that was not connected with FB by accident (creating a new account). I merged both of these accounts but can not find my mu...

  • Newbie
  • I had a Spotify account on Facebook that I canceled my subscription to previously. I just resubscribed with my student account that was not connected with FB by accident (creating a new account). I m...
  • SergioDavid
  • Roadie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot login my account

I have a free account and my region is Australia. I am travelling in Canada for a few months and Spotify does not let me login, both laptop and Android app. I think it has something to do with the IP address as I am overseas. I tried changing my coun...

  • Casual Listener
  • I have a free account and my region is Australia. I am travelling in Canada for a few months and Spotify does not let me login, both laptop and Android app. I think it has something to do with the IP...
  • duckman1611
  • Casual Listener
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Delete one account

Hi, i two accounts. One i use to used in Austria last year and i created by connecting with my Facebook account. Few weeks ago Spotify it is available in Romania and i try to connect with that account and i create another account with other email adr...

  • Newbie
  • Hi, i two accounts. One i use to used in Austria last year and i created by connecting with my Facebook account. Few weeks ago Spotify it is available in Romania and i try to connect with that accoun...
  • Melody
  • Community Manager
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify account linked to FB account I can't remember account password or email to.

Is there any way to access a Spotify account if I can't recall the FB password or email address my account is linked to?

  • Newbie
  • Is there any way to access a Spotify account if I can't recall the FB password or email address my account is linked to?
  • SergioDavid
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution It won't let me change my country

So I lived in Canada and had Premium spotify. 2 months ago I moved to Poland and in with my mom who pays for family package on spotify. She sent me the invite to join her family group but when I go to fill it out it says I need to change my country. ...

  • Newbie
  • So I lived in Canada and had Premium spotify. 2 months ago I moved to Poland and in with my mom who pays for family package on spotify. She sent me the invite to join her family group but when I go t...
  • SergioDavid
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Playing Commercials While Listening to Music

Please help. My Spotify suddenly started playing commercials at the same time music is playing. I keep hearing bladder commercials.

  • Not applicable
  • Please help. My Spotify suddenly started playing commercials at the same time music is playing. I keep hearing bladder commercials. 
  • Melody
  • Community Manager
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account non- existent

I could not sign into my family premium account, even though I know the name and password was correct as I use it a lot. So I decided to quickly sign into my old account (which did not have premium) and listen to my main accounts playlist from that. ...

  • Newbie
  • I could not sign into my family premium account, even though I know  the name and password was correct as I use it a lot. So I decided to quickly sign into my old account (which did not have pre...
  • Alfredo
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes