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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76637 Views

28 replies

0 likes

  • 76637 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94665 Views

9 replies

2 likes

Account
Login
  • 94665 Views
  • 9 replies
  • 2 likes

I am an artist on Spotify - I have a question regarding the Release Date

I am an artist on Spotify and would like to achieve the following: My release, which will be officially released on a date in the future, should be playable on Spotify today. I've seen albums on Spotify whose release date is 2 months from now. Nevert...

Casual Listener

I am an artist on Spotify and would like to achieve the following:   My release, which will be officially released on a date in the future, should be playable on Spotify today.   I've s...

Billy-J

Spotify Star

591 Views

1 replies

0 likes

Account
  • 591 Views
  • 1 replies
  • 0 likes

Deleted Facebook account and now I'm locked out

Hello guys, I've tried to disconnect my old Premium account (associated with *snip*) from Facebook before I deleted my profile there for good. I've tried to reset my password from this account and no e-mail was sent to me. In the end, I had to create...

Newbie

Hello guys,   I've tried to disconnect my old Premium account (associated with *snip*) from Facebook before I deleted my profile there for good. I've tried to reset my password from this accou...

user-removed

Not applicable

546 Views

1 replies

0 likes

Account
Login
Security
  • 546 Views
  • 1 replies
  • 0 likes

Fire TV Stick - need to login every time

Hi, I have a Fire TV Stick 4k and every time I want to use the Spotify app, I have to login with my phone first, which is quite annoying. I tried reinstalling the Fire-TV-App, cleaning cache etc. I also have a Googe Home in the same wifi-network, whe...

Newbie

Hi,   I have a Fire TV Stick 4k and every time I want to use the Spotify app, I have to login with my phone first, which is quite annoying. I tried reinstalling the Fire-TV-App, cleaning cache...

OneByBoo

Roadie

885 Views

1 replies

0 likes

Login
  • 885 Views
  • 1 replies
  • 0 likes

Where did all my Artists go?

Been a premium user for quite some time with a few hiccups here and there. This issue has not resolved itself as most in the past have. All my "artists" have disapeared for over a month now. Sometimes I want to listen to a shuffle of a particular art...

Casual Listener

Been a premium user for quite some time with a few hiccups here and there.  This issue has not resolved itself as most in the past have.     All my "artists" have disapeared for...

A_Musicophile

Community Legend

884 Views

3 replies

0 likes

Premium
  • 884 Views
  • 3 replies
  • 0 likes

Disconnect social account from my spotify

I want to disconnect my facebook account from this spotify account. I created another one a while ago when I forgot about this one, but I can't see the option to disconnect from this account and put it on the one I use most often (read: use period, I...

Newbie

I want to disconnect my facebook account from this spotify account. I created another one a while ago when I forgot about this one, but I can't see the option to disconnect from this account and put ...

OneByBoo

Roadie

660 Views

1 replies

0 likes

Account
Login
Other
Security
  • 660 Views
  • 1 replies
  • 0 likes

Cancelled premium subscription but was charged twice

I had cancelled my Spotify premium subscription in Dec 2018 but I was charged for premium twice in the month of March and April. Due to which I was charged an overdraft amount of 36$ from my bank.

Visitor

  I had cancelled my Spotify premium subscription in Dec 2018 but I was charged for premium twice in the month of March and April. Due to which I was charged an overdraft amount of 36$ from my ...

Billy-J

Spotify Star

513 Views

1 replies

0 likes

Other
Premium
Subscription
  • 513 Views
  • 1 replies
  • 0 likes

I can't access hulu through spotify

i cant access hulu from my premium spotify acount. i click on the "start watching" and it sends me to a hulu page that says i need to log in or purchase a plan. Clicking "log in with facebook" (which is how i log in for spotify) does nothing.

Newbie

i cant access hulu from my premium spotify acount. i click on the "start watching" and it sends me to a hulu page that says i need to log in or purchase a plan. Clicking "log in with facebook" (which...

Billy-J

Spotify Star

1265 Views

1 replies

0 likes

Premium
  • 1265 Views
  • 1 replies
  • 0 likes

Solved!! Login problem

Today when I opened Spotify it was logged out and on logging in I found out that the playlist that I had created was deleted and the last played albums were the ones which i never listened to. There were a lot of new songs added to the songs added to...

Casual Listener

Today when I opened Spotify it was logged out and on logging in I found out that the playlist that I had created was deleted and the last played albums were the ones which i never listened to. There ...

VisheshSaluja

Casual Listener

1020 Views

4 replies

0 likes

Login
Premium
Security
  • 1020 Views
  • 4 replies
  • 0 likes

Cannot login to my account

PlanFree CountrySlovakia DeviceComputer, Iphone 6s Operating SystemWindows 10, iOS 12.1.4 My Question or Issue (I only made this account to write here, its not the actual account)Hello, so today i tried logging in into my spotify account, which i hav...

Newbie

Plan Free   Country Slovakia   Device Computer, Iphone 6s   Operating System Windows 10, iOS 12.1.4   My Question or Issue   (I only made this account to wri...

lillykrummholz

Regular

635 Views

2 replies

0 likes

Account
Free
Login
  • 635 Views
  • 2 replies
  • 0 likes

I can’t log in to my account

I have changed my password twice and I still can’t log in. I’ve deleted the app and reinstalled. I have tried everything and I can’t log in. DeviceI phone 7plusOperating SystemIOS My Question or Issue

Casual Listener

I have changed my password twice and I still can’t log in. I’ve deleted the app and reinstalled. I have tried everything and I can’t log in.    Device I phone 7plus Operating System IO...

lillykrummholz

Regular

530 Views

3 replies

0 likes

Account
Login
Premium
  • 530 Views
  • 3 replies
  • 0 likes

Solved!! The email registered to the acc no longer exists, how do I reset password?

PlanFreeCountryNorwayOperating SystemWindows 10 My Question or IssueI'm trying to reset the password to my Spotify account, but the E-mail does no longer exist. (Spotify sends a "reset mail" that I cannot access) I created it as a kid, but haven't us...

Newbie

Plan Free Country Norway Operating System Windows 10   My Question or Issue I'm trying to reset the password to my Spotify account, but the E-mail does no longer exist. (Spotify sends a ...

Brunelicia

Community Legend

6376 Views

1 replies

0 likes

Account
Login
  • 6376 Views
  • 1 replies
  • 0 likes

Solved!! Desktop - Try to connect with Facebook after an update of the email in FB settings

PlanFamily CountryCanadaDeviceWindowsOperating SystemWindowsWindows 10 My Question or IssueHi, I am able to connect to my spotify account in the web page but when I am trying in the desktop app, it says username and password are wrong error code 3. I...

Casual Listener

Plan Family  Country Canada Device Windows Operating System Windows Windows 10   My Question or Issue Hi,  I am able to connect to my spotify account in the web page but wh...

Nico

Community Legend

592 Views

3 replies

0 likes

Account
Login
Premium
  • 592 Views
  • 3 replies
  • 0 likes

Can't login and can't use password reset

PlanFreeCountryIndonesia My Question or IssueHello. I am asking for my father's spotify account.My father can't remember the password so he can't login. But when he uses password reset, it says there are no account associated with the email.When he w...

Newbie

Plan Free Country Indonesia   My Question or Issue Hello. I am asking for my father's spotify account. My father can't remember the password so he can't login. But when he uses password...

OneByBoo

Roadie

516 Views

1 replies

0 likes

Account
Login
  • 516 Views
  • 1 replies
  • 0 likes

Artist title messed up

My artist name in Spotify for Artists is messed up. See attached. Its just a string of numbers and letters. Its been like this for a few days. On MAC laptop and all my IOS devicesCan anyone help?

Casual Listener

My artist name in Spotify for Artists is messed up. See attached. Its just a string of numbers and letters. Its been like this for a few days. On MAC laptop and all my IOS devices Can anyone help? ...

OneByBoo

Roadie

615 Views

1 replies

0 likes

Security
  • 615 Views
  • 1 replies
  • 0 likes

Friends missing suddenly from Activity Panel on Mac Desktop

I have a new Macbook Pro, MacOs Mojave Version 10.14.3. I installed Spotify and all was working perfectly for the first 2 weeks. Suddenly 2 weeks ago half of my friends went missing (the most important ones!). I have done a clean uninstall/reinstall ...

Casual Listener

I have a new Macbook Pro, MacOs Mojave Version 10.14.3. I installed Spotify and all was working perfectly for the first 2 weeks. Suddenly 2 weeks ago half of my friends went missing (the most importa...

OneByBoo

Roadie

610 Views

4 replies

0 likes

  • 610 Views
  • 4 replies
  • 0 likes

Overcharge for Student Account under 1 yr/Reimbursement

Plan student premiumPremiumCountry US Device iphone and macbook air(iPhone SE)Operating System(iOS 10) My Question or IssueI was approved for a student discount in fall and I have been charged full price ever since. I know that this is supposed to la...

Newbie

Plan student premium Premium Country US   Device iphone and macbook air (iPhone SE) Operating System (iOS 10)   My Question or Issue I was approved for a student discount in fall ...

Brunelicia

Community Legend

775 Views

1 replies

0 likes

Subscription
  • 775 Views
  • 1 replies
  • 0 likes

Função nova de cortar música

Estou escutando a playlist I love my 90s Hip-Hop , e essa playlist ( a única ) está com a função de trocar as musicas aletoriamente e começando e terminando em certo ponto, como se fosse um DJ , essa função é habilitada na playlist ou por fora? Está ...

Casual Listener

Estou escutando a playlist I love my 90s Hip-Hop , e essa playlist ( a única ) está com a função de trocar as musicas aletoriamente e começando e terminando em certo ponto, como se fosse um DJ , essa...

Brunelicia

Community Legend

6522 Views

3 replies

0 likes

Account
Other
  • 6522 Views
  • 3 replies
  • 0 likes

Trojan virus - Free User

PlanFreeCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueReally Spotify ? Ive been using this app at work and at home to listen to music. Today i got notified of a trojan attack by my firewall and by two different antiviruses. This...

Visitor

Plan Free Country Sweden Device PC Operating System Windows 10   My Question or Issue Really Spotify ? Ive been using this app at work and at home to listen to music. Today i got notif...

scottyxander

Newbie

3178 Views

3 replies

1 likes

Other
Security
  • 3178 Views
  • 3 replies
  • 1 likes

Claiming free speaker

Hi, I changed my account to the premium family account. I tried to claim the free google speaker, and all it says is you can’t redeem this. Can anyone help? Thanks.

Newbie

Hi,   I changed my account to the premium family account. I tried to claim the free google speaker, and all it says is you can’t redeem this.   Can anyone help?   Thanks.

rvtvj

Music Fan

1486 Views

2 replies

0 likes

  • 1486 Views
  • 2 replies
  • 0 likes

Solved!! Bluetooth issue on Android 10 Beta

PlanPremiumCountryGermany DeviceGoogle Pixel 2 XLOperating SystemAndroid 10 Build QPP2.190228.021 My IssueWhen my phone is connected to my bluetooth device and I want to skip a song, it starts playing for ~1 second, pauses for ~3 seconds and starts p...

Newbie

Plan Premium Country Germany   Device Google Pixel 2 XL Operating System Android 10 Build QPP2.190228.021   My Issue When my phone is connected to my bluetooth device and I want ...

Luan

Spotify Star

1597 Views

1 replies

0 likes

Other
Premium
  • 1597 Views
  • 1 replies
  • 0 likes