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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14810 Views

7 replies

11 likes

Security
  • 14810 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

553915 Views

991 replies

116 likes

Account
  • 553915 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131199 Views

74 replies

12 likes

Account
Login
Premium
  • 131199 Views
  • 74 replies
  • 12 likes

Spotify Duo - unable to reset password

PlanSpotify DuoCountryIrelandDeviceDesktop PCOperating SystemWindows 10 My Question or IssueMy wife recently subscribed to Spotify Duo and sent me a link to activate the second account. I did this and logged in on my phone without issue.I have tried ...

Newbie

Plan Spotify Duo Country Ireland Device Desktop PC Operating System Windows 10   My Question or Issue My wife recently subscribed to Spotify Duo and sent me a link to activate the seco...

OneByBoo

Roadie

3031 Views

1 replies

0 likes

Account
Login
Premium
  • 3031 Views
  • 1 replies
  • 0 likes

Connected with facebook, but not showing facebook nickname

Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an "stiffidy", but i want to show it my real name and ...

Casual Listener

Hello. So basically i connected my FB account with spotify, that was a long time ago tho, and i don't really remember when i did it, but my FB name is different, but here on spotify im showing as an ...

OneByBoo

Roadie

536 Views

3 replies

0 likes

Account
Other
  • 536 Views
  • 3 replies
  • 0 likes

Subscription in Spain with UK mobile

My Question or IssueHi, I am anout to take out a family sub in Spain where I live. I just wanted to check that it won't be an issue that I still use a UK sim in my phone, as do my kids

Newbie

  My Question or Issue Hi, I am anout to take out a family sub in Spain where I live. I just wanted to check that it won't be an issue that I still use a UK sim in my phone, as do my kids

mosohodPeti

Composer

311 Views

1 replies

0 likes

Premium
Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Tumor removal without replacing the whole body

Hello, people of Spotify! I made my Spotify account using Facebook and I would like to delete my Facebook account but continue using my Spotify account.Making a new premium account and going through the hassle of setting one up as a replacement is un...

Casual Listener

Hello, people of Spotify!   I made my Spotify account using Facebook and I would like to delete my Facebook account but continue using my Spotify account. Making a new premium account and goi...

Nico

Community Legend

827 Views

3 replies

0 likes

Account
Login
  • 827 Views
  • 3 replies
  • 0 likes

Solved!! I think my Spotify Community Account, and my Actual Spotify are running as 2 separate entities.

DeviceDesktop Windows 10 Operating SystemI also use a Android Samsung S7 edge but not for this? My Question or IssueI think my Spotify Community Account, and my Actual Spotify are running as 2 totally separate entities. Some simple Community Function...

Regular

Device Desktop Windows 10  Operating System I also use a Android Samsung S7 edge but not for this?   My Question or Issue I think my Spotify Community Account, and my Actual Spotify a...

Billy-J

Spotify Star

1340 Views

3 replies

0 likes

Account
  • 1340 Views
  • 3 replies
  • 0 likes

Como indexar playlist alfabeticamente

PlanPremiumCountry México DeviceSamsung Galaxy 10Operating SystemiOS 10 y Windows 10 My Question Como poder indexar los playlist de forma alfabetica, a-z ya que se ponen de forma aleatoria y me cuesta trabajo encontrar un playlist cuando busco

Newbie

Plan Premium Country México   Device Samsung Galaxy 10 Operating System iOS 10 y Windows 10   My Question  Como poder indexar los playlist de forma alfabetica, a-z ya que se ...

Brunelicia

Community Legend

416 Views

1 replies

0 likes

Account
  • 416 Views
  • 1 replies
  • 0 likes

Skipping songs

PlanPremiumCountryCzech RepublicDeviceSmartphone/desktop/chrome playerOperating SystemAndroid/Windows 10 My Question or IssueHello, I have read many topics here discussing this problem but haven't found a successful solution yet. My problem is that y...

Newbie

Plan Premium Country Czech Republic Device Smartphone/desktop/chrome player Operating System Android/Windows 10   My Question or Issue Hello, I have read many topics here discussing th...

Nico

Community Legend

677 Views

1 replies

0 likes

Account
Premium
  • 677 Views
  • 1 replies
  • 0 likes

Spotify Account name

Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?

Newbie

Hello! My Spotify name was my IRL name. Now its only random numbers and letters. How I change it back to my name?

Nico

Community Legend

689 Views

1 replies

0 likes

Account
  • 689 Views
  • 1 replies
  • 0 likes

Solved!! My song is mapped to another artist need help creating artist profile

PlanFree/PremiumCountry: India My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am taken to a different artist with the same name Ibex. How can I create my uni...

Newbie

Plan Free/Premium Country: India     My Question or Issue: I have one of my song 'Mystic Jounetsu' featured on Spotify. My Artist Name is Ibex However on clicking artist name I am take...

Maxim

Spotify Star

799 Views

1 replies

0 likes

Account
Free
  • 799 Views
  • 1 replies
  • 0 likes

Solved!! Can't sign in to account after deleting facebook

PlanPremiumCountry Netherlands My Question or Issue Good evening,I have looked trough the FAQ but there wasn't an answer to my special case. Here I go: I have created a spotify account trough Facebook around 2012, it used my facebook login credential...

Visitor

  Plan Premium Country  Netherlands     My Question or Issue   Good evening, I have looked trough the FAQ but there wasn't an answer to my special case.   He...

Jose_M

Spotify Star

1571 Views

7 replies

0 likes

Account
Login
Premium
  • 1571 Views
  • 7 replies
  • 0 likes

Superuser Contribution Shuffle

Are you going to fix shuffle or what?

Casual Listener

Are you going to fix shuffle or what?

Katerina

Spotify Legend

593 Views

3 replies

0 likes

  • 593 Views
  • 3 replies
  • 0 likes

Someone using my account for fake plays?

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to my account settings and signed out of all devices,...

Casual Listener

I noticed someone was using my account on web player yesterday. My music kept skipping to the next song, and I kept being prompted to "keep listening on webplayer or switch to this iPhone". I went to...

d-o3zelp1c_4

Newbie

2173 Views

5 replies

3 likes

Account
Security
  • 2173 Views
  • 5 replies
  • 3 likes

Superuser Contribution Mi hanno scalato i soldi dalla postepay 2 volte senza rinnovo

Io e mio fratello abbiamo un abbonamento standard a spotify pemium da 10 euro al mese, una volta caricata la carta di 30 euro ci sono stati 3 prelievi da parte di Spotify per un totale di 30 euro ma solo l'account di mio fratello si è rinnovato.Non h...

Visitor

Io e mio fratello abbiamo un abbonamento standard a spotify pemium da 10 euro al mese, una volta caricata la carta di 30 euro ci sono stati 3 prelievi da parte di Spotify per un totale di 30 euro ma ...

Jemi

Spotify Legend

893 Views

1 replies

0 likes

Account
Premium
  • 893 Views
  • 1 replies
  • 0 likes

Superuser Contribution Where'd this punk in my Artists list come from?

When I go to my "Artists" list, there's a punk I've never heard of named "Dynoro" sucking his thumb at me (litterally). It offers to let me follow this **bleep**, so the system knows I never did and shows it to me anyway? Is Spotify playing Google an...

Casual Listener

When I go to my "Artists" list, there's a punk I've never heard of named "Dynoro" sucking his thumb at me (litterally). It offers to let me follow this **bleep**, so the system knows I never did and ...

Jemi

Spotify Legend

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

strange samsung s4 connection while listening

Hello, A satisfied user since many years, i just noticed a "samsung s4" connecting twice while i was listening to music (win 10) laptop. It disconnected immediately I have only my phone devices in the "offline", and no samsung... None of my lists, fa...

Newbie

Hello,    A satisfied user since many years, i just noticed a "samsung s4" connecting twice while i was listening to music (win 10) laptop. It disconnected immediately   I have onl...

viktorskiski

Regular

395 Views

1 replies

0 likes

Account
Security
  • 395 Views
  • 1 replies
  • 0 likes

Spotify charges twice/month, every month. Help Articles do not help

Hello! I know this has been posted by others, as well, but the recommended troubleshooting is not helpful. So here it goes... I have been charged on 04/03/19 and again on 28/03/19. I thought that this might have been this way because I delayed a paym...

Newbie

Hello! I know this has been posted by others, as well, but the recommended troubleshooting is not helpful. So here it goes...   I have been charged on 04/03/19 and again on 28/03/19. I thought...

OneByBoo

Roadie

362 Views

1 replies

0 likes

Account
Premium
Subscription
  • 362 Views
  • 1 replies
  • 0 likes

Captcha **bleep**

I'm just trying to register a new account for my daughter. When I fill in the registration form I have to complete a recaptcha. Problem is that after I've completed it and I click the green button I get the captcha all over again. Tried disabling adb...

Newbie

I'm just trying to register a new account for my daughter. When I fill in the registration form I have to complete a recaptcha. Problem is that after I've completed it and I click the green button I ...

OneByBoo

Roadie

575 Views

1 replies

0 likes

Account
  • 575 Views
  • 1 replies
  • 0 likes

could not verify my account

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling me I was moved to the free subscription beacause i...

Newbie

Hi I share the family account with my boyfriend. We live toghether. For the second time, even Iif I confirmed my adress through the link that was send to me by email, spotify send me an email telling...

OneByBoo

Roadie

608 Views

1 replies

0 likes

Other
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adding Hulu to Premium

PlanFree/PremiumCountry US DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i have Premium and would like to add Hulu, but want to ensure that I don’t jeopardize restarting my account and losing existing playlists. H...

Newbie

Plan Free/Premium Country US   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   i have Premium and would like to add Hulu, but wa...

Guido

Spotify Legend

616 Views

3 replies

0 likes

Account
Premium
  • 616 Views
  • 3 replies
  • 0 likes

Superuser Contribution Privacy breach: Spotify passed on my details to a third party.

PlanFreeCountryAus DeviceSamsung S7 My Question or IssueHelloI recently started listening to podcasts on the app. I found one I liked and listened to two or three episodes. I subscribed to the podcast using the little heart icon at the top, all was f...

Regular

Plan Free Country Aus   Device Samsung S7   My Question or Issue Hello I recently started listening to podcasts on the app. I found one I liked and listened to two or three episod...

Zz37

Regular

1405 Views

11 replies

4 likes

Security
  • 1405 Views
  • 11 replies
  • 4 likes