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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14918 Views

7 replies

11 likes

Security
  • 14918 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554935 Views

991 replies

116 likes

Account
  • 554935 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131278 Views

74 replies

12 likes

Account
Login
Premium
  • 131278 Views
  • 74 replies
  • 12 likes

Reset password daily and Signing in to wrong account?

Recently got spotify, but it forgets my log in every time I log out. I reset my password to the same thing but now my playlist is gone and someone else' is in its place. It also likes to change stations and skips songs on its own

Newbie

Recently got spotify, but it forgets my log in every time I log out. I reset my password to the same thing but now my playlist is gone and someone else' is in its place. It also likes to change stati...

Luke

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Direccion de email en Spotify Community

Necesito cambiar la direccion de mi correo electronico en Spotify Community. Como puedo hacerlo?

Regular

Necesito cambiar la direccion de mi correo electronico en Spotify Community. Como puedo hacerlo?

Luke

Spotify Star

372 Views

1 replies

0 likes

Account
Login
Subscription
  • 372 Views
  • 1 replies
  • 0 likes

Kan niet inloggen om mijn primeun account

Ik kan niet meer inloggen op mij account apenkooi123 het email aders wat ik hier voor heb gebruikt doet het al een tijdje niet meer... nu is mijn vraag hoe kom ik hier in? Of hoe zet ik mijn primeum stop op dit account (zeer jammer dat niet iemand je...

Newbie

Ik kan niet meer inloggen op mij account apenkooi123 het email aders wat ik hier voor heb gebruikt doet het al een tijdje niet meer... nu is mijn vraag hoe kom ik hier in? Of hoe zet ik mijn primeum ...

Luke

Spotify Star

451 Views

1 replies

0 likes

Account
  • 451 Views
  • 1 replies
  • 0 likes

Problem when setting device password

When I click send e-mail to set password this error shows up: "We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem continues, please contact support." I've tried logging out and log back...

Newbie

When I click send e-mail to set password this error shows up:   "We're sorry, your email address was not available, please try to log out, log back in and try again. If the problem contin...

Luke

Spotify Star

567 Views

1 replies

0 likes

Account
  • 567 Views
  • 1 replies
  • 0 likes

Iniciar con correo electrónico

Buen día, me registré en Spotify con mi cuenta de Facebook, esto me obliga a tener que iniciar siempre mi sesión de Facebook antes de abrir la sesión en Spotify, me gustaría ingresar con el correo asociado a mi facebook. ¿Cómo lo hago? ¿Cómo lo hago?...

Newbie

Buen día, me registré en Spotify con mi cuenta de Facebook, esto me obliga a tener que iniciar siempre mi sesión de Facebook antes de abrir la sesión en Spotify, me gustaría ingresar con el correo as...

Jose_M

Spotify Star

497 Views

2 replies

1 likes

Login
  • 497 Views
  • 2 replies
  • 1 likes

Spotify automatically adding random playlists and playing songs when I'm not using the app

PlanPremium CountryBrazil Operating SystemWindows 7/Windows 10 (cellphone) My Question or IssueThe same spotify playlists keep being added (Pop, Rock, Eletronic, etc), and also a custom 400-songs playlist that says it was made by me. I've deleted thi...

Newbie

Plan Premium   Country Brazil   Operating System Windows 7/Windows 10 (cellphone)   My Question or Issue The same spotify playlists keep being added (Pop, Rock, Eletronic, et...

Jose_M

Spotify Star

2098 Views

1 replies

0 likes

Account
  • 2098 Views
  • 1 replies
  • 0 likes

Settings problem

Plan Premium Country Norway Device Samsung Galaxy S7 Edge, Macbook Pro Retina, Mid 2012 Operating System iOS 10.14 I would like to change my name and profile pic but I see some weird things.On my computer and mobile phone, I see my username and faceb...

Visitor

Plan Premium Country Norway  Device Samsung Galaxy S7 Edge, Macbook Pro Retina, Mid 2012 Operating System iOS 10.14   I would like to change my name and profile pic b...

BlackPillow

Composer

459 Views

3 replies

0 likes

Account
Login
Other
Premium
  • 459 Views
  • 3 replies
  • 0 likes

Solved!! Someone using my account to promote their own music! How do I ban this shitface?

Just like the topic says, someone is using my account to promote their own music. When I try to listen to my own playlists it just stops and starts playing an artist called "frulnalheo". They don't even listen to it on their device they just make my ...

Regular

Just like the topic says, someone is using my account to promote their own music.   When I try to listen to my own playlists it just stops and starts playing an artist called "frulnalheo". The...

user-removed

Not applicable

511 Views

3 replies

0 likes

Account
Security
  • 511 Views
  • 3 replies
  • 0 likes

Can't share music on facebook

PlanPremiumCountryPortugalDevice(Samsung Galaxy S5) Whenever i go to share something on facebook i get a message stating that the sharing will not be loaded and that Spotify is currently having an issue with the sharing of music and to try later.This...

Newbie

  Plan Premium Country Portugal Device (Samsung Galaxy S5)   Whenever i go to share something on facebook i get a message stating that the sharing will not be loaded and that Spotif...

Agustin6

Composer

441 Views

1 replies

0 likes

Account
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de tarjeta de credito

He cambiado de tarjeta y no me deja cambiarla ni en "actualizar datos" ni en "alterar o cancelar". Quiero mantener el mismo plan

Newbie

He cambiado de tarjeta y no me deja cambiarla ni en "actualizar datos" ni en "alterar o cancelar". Quiero mantener el mismo plan

Jemi

Spotify Legend

418 Views

1 replies

1 likes

  • 418 Views
  • 1 replies
  • 1 likes

Superuser Contribution Email Address

I logged into Spotify using my Facebook, and I changed my email address through Facebook but it has not updated on my Spotify account. How do I sync my Spotify and Facebook accounts? I've tried disconnecting my Facebook and Spotify accounts and recon...

Newbie

I logged into Spotify using my Facebook, and I changed my email address through Facebook but it has not updated on my Spotify account. How do I sync my Spotify and Facebook accounts? I've tried disco...

Jemi

Spotify Legend

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Olvide el password de mi antiguo correo electronico y ahora no puedo eliminar la cuenta

Cuando inicie a usar Spotify era muy confuso para mi andar poniendo correos y contrasenias por doquier y quise ahorrarme la molestia de crear uno nuevo para tener un control total, asi que decidi registrarme con facebook, pero, el correo de facebook ...

Newbie

Cuando inicie a usar Spotify era muy confuso para mi andar poniendo correos y contrasenias por doquier y quise ahorrarme la molestia de crear uno nuevo para tener un control total, asi que decidi reg...

Jemi

Spotify Legend

622 Views

1 replies

0 likes

  • 622 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bankrekening nummer wijzigen

Mijn rekekingnummer (andere bank) is gewijzigd, hoe pas ik deze aan 

Newbie

Mijn rekekingnummer (andere bank) is gewijzigd, hoe pas ik deze aan  

Jemi

Spotify Legend

1109 Views

1 replies

0 likes

Other
Premium
  • 1109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in at all, tried it all.

I can't log in to spotify at all, I can't log in with my account so I checked to see if everything was right and it was. I even changed by password again and it always says error with password or username even though it actually logs me in to where I...

Newbie

I can't log in to spotify at all, I can't log in with my account so I checked to see if everything was right and it was. I even changed by password again and it always says error with password or use...

Jemi

Spotify Legend

558 Views

1 replies

0 likes

  • 558 Views
  • 1 replies
  • 0 likes

premium issu

CountryMalaysia Device(Huawei p9)Operating SystemAndroid 7.0 My Question or Issuei have subscribed to premium but it dose not work and i have alredybeen charged.

Newbie

  Country Malaysia  Device (Huawei p9) Operating System Android 7.0   My Question or Issue i have subscribed to premium but it dose not work and i have alredybeen charged. &n...

Loxer

Community Legend

186 Views

1 replies

0 likes

Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't login with facebook

I was listening to the music when the app crashed and asked me to login like in the first time you use it. I chose the login with facebook (that is what i was using until that moment) but gives me an error like "not valid key" or something like this....

Newbie

I was listening to the music when the app crashed and asked me to login like in the first time you use it. I chose the login with facebook (that is what i was using until that moment) but gives me an...

Jemi

Spotify Legend

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm so upset!!!! cancel old account create new account with student credentials

I created a spotify account using my student credentials and facebooks months ago, after deleting my FB and getting a new phone number, I can't log in to spotify on my other mobile devices! I followed all the procedures to create an account can't fig...

Newbie

I created a spotify account using my student credentials and facebooks months ago, after deleting my FB and getting a new phone number, I can't log in to spotify on my other mobile devices! I followe...

Jemi

Spotify Legend

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't login to my account because of the name

I put my name as Harki in japanese because it is my nickname and it has put my name as 1deh79949nvbomxczsezcujdb. I can't log in without changing my password and I also can't change my username. What do i do?

Newbie

I put my name as Harki in japanese because it is my nickname and it has put my name as 1deh79949nvbomxczsezcujdb. I can't log in without changing my password and I also can't change my username....

Jemi

Spotify Legend

303 Views

1 replies

0 likes

Account
Login
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema en ingreso de cuenta / suscripcion

¡Buenas tardes! En ayuda de un amigo, escribo este topico; resulta que un amigo activo una cuenta premium hace un tiempo, en su celular. Al tiempo le robaron ese celular. El no tenia la cuenta abierta en ningun otro dispositivo. Y lamentablemente hab...

Newbie

¡Buenas tardes!   En ayuda de un amigo, escribo este topico; resulta que un amigo activo una cuenta premium hace un tiempo, en su celular. Al tiempo le robaron ese celular. El no tenia la cuen...

Jemi

Spotify Legend

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes