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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422574 Views
  • 965 replies
  • 108 likes
  • Account
  • 422574 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187193 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187193 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Unable to remove song from my accounts playlist

PlanPremiumCountryLithuaniaDeviceAndroid, PCOperating SystemAndroid 8.0, Windows 10, Ubuntu 18.04 My Question or IssueSince 2014 I am unable to remove one song from my Songs playlist. Songs title is with grey tint on top, I am unable to play it. When...

  • Casual Listener
  • Plan Premium Country Lithuania Device Android, PC Operating System Android 8.0, Windows 10, Ubuntu 18.04   My Question or Issue Since 2014 I am unable to remove one song from my Songs ...
  • Keanu_C
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Account
  • 447 Views
  • 1 replies
  • 0 likes

Playlists say songs were added "In 2 years"

Hello, I am a Premium user on a MacBook Air, and my playlists recently started saying that songs added to my playlists were done "in 2 years." I've attached a screenshot to show what I mean. Any help is appreciated. Thank you

  • Newbie
  • Hello, I am a Premium user on a MacBook Air, and my playlists recently started saying that songs added to my playlists were done "in 2 years." I've attached a screenshot to show what I mean. Any help...
  • Temetius
  • Songwriter
  • 563 Views
  • 1 replies
  • 0 likes
  • Account
  • 563 Views
  • 1 replies
  • 0 likes

I lost all my playlists but I cant find a way to retrieve them

I've been logging into spotify with facebook for years, but after my firewall kept blocking me, I just attached my facebook to the account I had. However, this meant that I lost all my facebook playlists and history, now when I try to log into an acc...

  • Casual Listener
  •   I've been logging into spotify with facebook for years, but after my firewall kept blocking me, I just attached my facebook to the account I had. However, this meant that I lost all my facebo...
  • Temetius
  • Songwriter
  • 819 Views
  • 3 replies
  • 0 likes
  • Account
  • 819 Views
  • 3 replies
  • 0 likes

account subscription

hey guys i seem to be getting charged every month for spotify but i dont have premium it keeps saying to check the accounts and stuff but i dont know any other account and i keep getting transactions every month to say im paying for spotify but i can...

  • Newbie
  •   hey guys i seem to be getting charged every month for spotify but i dont have premium it keeps saying to check the accounts and stuff but i dont know any other account and i keep  gettin...
  • Billy-J
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Account
  • 404 Views
  • 1 replies
  • 0 likes

New account can't be found

Just created a new spotify account earlier today and my friends can't find my new account when searching me up. I have premium and they can't find me on any platform. Account is just my name: < edited for security >

  • Newbie
  • Just created a new spotify account earlier today and my friends can't find my new account when searching me up. I have premium and they can't find me on any platform. Account is just my name: < ed...
  • Maxim
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
  • 484 Views
  • 1 replies
  • 0 likes

My account got hacked

For the last 2 days my spotify acted on a weird way. My library was lost exept for my playlists(thank god) and new songs kept being added, so, obviously I understood my account has been hacked. Of course I changed the password immediately, but I lost...

  • Newbie
  •   For the last 2 days my spotify acted on a weird way. My library was lost exept for my playlists(thank god) and new songs kept being added, so, obviously I understood my account has been hacke...
  • Billy-J
  • Spotify Star
  • 517 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 517 Views
  • 1 replies
  • 0 likes

forgotten email

I have a premium account ( Dave.bharrat) but i forgot what email and password I made it under. I would like to find out a way to recover that account since i'm currently paying for it but i cant access it. Is there a way I can transfer my current ema...

  • Newbie
  • I have a premium account ( Dave.bharrat) but i forgot what email and password I made it under. I would like to find out a way to recover that account since i'm currently paying for it but i cant acce...
  • Billy-J
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
  • 570 Views
  • 1 replies
  • 0 likes

Location error: country in profile doesn't match profile

PlanFree/Operating System(iOS 10.12) My Question or Issue Hello I'm usinfg spotify free already a few years (since 2014). Since two days I cannot listen to music anymore. By logging in the systems tells : Your countrsy doesn't match the one set in yo...

  • Casual Listener
  • Plan Free/ Operating System (iOS 10.12)   My Question or Issue  Hello I'm usinfg spotify free already a few years (since 2014). Since two days I cannot listen to music anymore. By log...
  • user-removed
  • Not applicable
  • 830 Views
  • 3 replies
  • 0 likes
  • Account
  • 830 Views
  • 3 replies
  • 0 likes

How do I get rid of Spotiamb 0.2.1??

I've reset my password and uninstalled/reinstalled the app multiple times, but it won't go away. Any suggestions on how to make music listening less miserable?

  • Casual Listener
  • I've reset my password and uninstalled/reinstalled the app multiple times, but it won't go away. Any suggestions on how to make music listening less miserable? 
  • Billy-J
  • Spotify Star
  • 1343 Views
  • 1 replies
  • 0 likes
  • Account
  • 1343 Views
  • 1 replies
  • 0 likes

Offline Issue

PremiumUK DeviceOne plus 6Operating SystemAndroid OreoMy Question or IssueWhen I try and search it says I'm in offline mode, however when I'm in my settings it says not. Still have access to premium features such as release radar in browse section. B...

  • Newbie
  • Premium UK   Device One plus 6 Operating System Android Oreo My Question or Issue When I try and search it says I'm in offline mode, however when I'm in my settings it says not. Still ha...
  • Jose_M
  • Spotify Star
  • 648 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 648 Views
  • 3 replies
  • 0 likes

I cannot play some music because it says I am cinnected with other device

I cannot play some music, it appears grayed and I receive the message that I am connected with other device, see screenshot.I tried to exit from All Device, but I still have the issue.None of the below information is required. However, the more you p...

  • Casual Listener
  • I cannot play some music, it appears grayed and I receive the message that I am connected with other device, see screenshot. I tried to exit from All Device, but I still have the issue.None of the b...
  • Mdiaz380
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • Account
    Other
  • 580 Views
  • 2 replies
  • 0 likes

Moved countries but can't update profile

PlanPremium but now cancelledCountry Mexico, formerly USA My Question or Issue I was living in the US when I originally subscribed for Spotify Premium, I have since moved back to Mexico and would like to change my country setting on my profile. I tri...

  • Newbie
  • Plan Premium but now cancelled Country  Mexico, formerly USA     My Question or Issue   I was living in the US when I originally subscribed for Spotify Premium, I have sin...
  • Billy-J
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Cannot remove profile picture

How do I remove my profile picture from Spotify? There is no 'remove' option - only to change it. I don't want to change it, I only want to remove it or set back to default. I connected to Facebook and it carried over my name and profile picture and ...

spotify.jpg
  • Casual Listener
  • How do I remove my profile picture from Spotify? There is no 'remove' option - only to change it. I don't want to change it, I only want to remove it or set back to default.   I connected to F...
  • Maxim
  • Spotify Star
  • 949 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 949 Views
  • 3 replies
  • 0 likes

Superuser Contribution Novo design algumas vezes funciona

Olá,estou com um problema com a minha conta,algumas vezez quando vou clicar em alguma música ela abre no novo design,porém ela abre e ao mesmo tempo volta para o antigo, e queria que ela continuasse no novo,como resolvo isso?

  • Newbie
  • Olá,estou com um problema com a minha conta,algumas vezez quando vou clicar em alguma música ela abre no novo design,porém ela abre e ao mesmo tempo volta para o antigo, e queria que ela continuasse ...
  • SergioDavid
  • Roadie
  • 306 Views
  • 1 replies
  • 0 likes
  • Account
  • 306 Views
  • 1 replies
  • 0 likes

Account Issues

PremiumSingapore DeviceSamsung Note 8 My Question or Issue Because SpotifyCares does not get back to me after 3 tweets to them, 1) I suspect someone else is logged into my account as only my wife and I uses my spotify family account. My playlists got...

  • Casual Listener
  • Premium Singapore  Device Samsung Note 8     My Question or Issue  Because SpotifyCares does not get back to me after 3 tweets to them,   1) I suspect someone else i...
  • Billy-J
  • Spotify Star
  • 821 Views
  • 5 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 821 Views
  • 5 replies
  • 0 likes

Solved!! Can't buy a Gift Card

Hello !Today, I've tried to buy a gift card, but after having filling the form and submit it by clicking on continue, I've just came back on the same page with the form empty.I have been using firefox and chrome to test and have not receive any recei...

  • Casual Listener
  •   Hello ! Today, I've tried to buy a gift card, but after having filling the form and submit it by clicking on continue, I've just came back on the same page with the form empty. I have been ...
  • Billy-J
  • Spotify Star
  • 1597 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1597 Views
  • 8 replies
  • 0 likes

Hacked facebook profile

PremiumCountryBulgaria Device Samsung Galaxy 7Operating System Android Oreo My Question or IssueSo, my fb profile was hacked and it was lincked with spotify. And I was premium and i don't want to be charched for it. To do so I'm going to close my ban...

  • Newbie
  •   Premium Country Bulgaria   Device Samsung Galaxy 7 Operating System  Android Oreo   My Question or Issue So, my fb profile was hacked and it was lincked with...
  • Jose_M
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Other
  • 251 Views
  • 1 replies
  • 0 likes

New phone new Facebook

PlanPremiumCountry IrelandDeviceHuawei p20 liteOperating SystemAndroid My Question or Issue Hi I recently got a new phone and transferred all my apps including Spotify to it .. however when I tried to log in it couldn't recognise my account ... Now h...

  • Casual Listener
  • Plan Premium Country  Ireland Device Huawei p20 lite Operating System Android   My Question or Issue  Hi  I recently got a new phone and transferred all my apps includi...
  • Cuchullain1
  • Casual Listener
  • 334 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 334 Views
  • 2 replies
  • 0 likes

Solved!! Duplicated songs

Hello community I've noticed the same song is several times in some of my playlists. Often, when I try to add a song that's alredy in that playlist, it displays a message that says it's duplicated. I manage to take remlove them from the playlist but ...

  • Spotify Star
  • Spotify Star
  • Hello community 🙂   I've noticed the same song is several times in some of my playlists. Often, when I try to add a song that's alredy in that playlist, it displays a message that says it's d...
  • Jose_M
  • Spotify Star
  • 1442 Views
  • 2 replies
  • 0 likes
  • Other
  • 1442 Views
  • 2 replies
  • 0 likes

Second student account?

Hi, I keep being told that my student credentials are being used elsewhere, but I can't find another account with my email. I was trying to get Spotify student +Hulu, and it led me awry every time i tried to put in my college.Thoughts? P.M.

  • Newbie
  • Hi,   I keep being told that my student credentials are being used elsewhere, but I can't find another account with my email.  I was trying to get Spotify student +Hulu, and it led me awr...
  • Jacob
  • Community Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • 456 Views
  • 1 replies
  • 0 likes