Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 412623 Views
  • 965 replies
  • 108 likes
  • Account
  • 412623 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1179821 Views
  • 119 replies
  • 115 likes
  • Account
  • 1179821 Views
  • 119 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 101086 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 101086 Views
  • 68 replies
  • 10 likes

Solved!! Releases not showing on profile

Plan Country Device Operating System My Question or Issue Hello,I have 2 tracks that are not appearing on my profile, also one of them is duplicated please check https://open.spotify.com/track/3g2uwnnXIHtEpIKp49UNrJ?si=EXXq8i3FT9m0pbQLC5wdsQ and http...

  • Casual Listener
  • Plan   Country   Device   Operating System   My Question or Issue   Hello, I have 2 tracks that are not appearing on my profile, also one of them is duplicated ple...
  • DirtySkankBeats
  • Casual Listener
  • 2427 Views
  • 2 replies
  • 0 likes
  • 2427 Views
  • 2 replies
  • 0 likes

My other account

My Question or Issue Hi all, I noticed two days ago that someone else was using my Spotify account. I tried to change my password and logged out by mistake. I couldn't remember my login name so I used your forgotten-password thing to send the passwor...

  • Casual Listener
  •   My Question or Issue   Hi all,   I noticed two days ago that someone else was using my Spotify account. I tried to change my password and logged out by mistake. I couldn't remem...
  • Noah
  • Spotify Star
  • 586 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 586 Views
  • 3 replies
  • 0 likes

Log in Loop.

So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop. Now it was working before this and today nothing. I enter my username and password it says...

  • Newbie
  • So I can log in via the Web broswer no issue, I can log in on my PS4, PS3 and an Xbox One no issues. BUT When I try to log into my Phone it is an endless loop.   Now it was working before this...
  • Luke
  • Spotify Star
  • 2483 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2483 Views
  • 1 replies
  • 0 likes

username with numbers

PlanPremiumOperating System(Windows 10) My Question or Issue My username is just numbers and I don't know how to change it. Please help. Also im using premium.

  • Newbie
  • Plan Premium Operating System (Windows 10)   My Question or Issue  My username is just numbers and I don't know how to change it. Please help. Also im using premium.
  • Luke
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 255 Views
  • 1 replies
  • 0 likes

Error Message: Oh no! We're all mixed up

Been trying to resubscribe all day today, on various computers and multiple different web browsers, and via my phone. No matter what I use, when I click the option to upgrade to premium, I get this message about being all mixed up and refresh the pag...

  • Casual Listener
  • Been trying to resubscribe all day today, on various computers and multiple different web browsers, and via my phone. No matter what I use, when I click the option to upgrade to premium, I get this m...
  • JuanStClair
  • Newbie
  • 1125 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone - downloaded music keeps undownloading

Hi, so i subscribed to premium about 3weeks ago on my iphone 5. (Apps up to date) any music ive saved has gone into the libary and can be seen. But everytime i use the app i have to use my 4g to play music as they wont stay downloaded. Ive tried look...

  • Newbie
  • Hi,  so i subscribed to premium about 3weeks ago on my iphone 5. (Apps up to date)  any music ive saved has gone into the libary and can be seen. But everytime i use the app i have to ...
  • SergioDavid
  • Roadie
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Artist Claim

I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which then doesn't make me able to claim my artist page ...

  • Newbie
  • I Recently added music to Spotify through Ditto under an artist name that has been used by another artist. Athens problem is that the music I uploaded now comes under that other artists profile which...
  • Maxim
  • Spotify Star
  • 419 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compartir Cuenta

Hola, BuenasTengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares. Gracias y Saludos.

  • Casual Listener
  • Hola, Buenas Tengo una duda: Mi duda es que si es legal compartir una misma cuenta con tus amigos o familiares.    Gracias y Saludos.  
  • Alfredo
  • Roadie
  • 788 Views
  • 5 replies
  • 0 likes
  • 788 Views
  • 5 replies
  • 0 likes

Superuser Contribution Reduce premium cost

My Question or Issue I’m on a Spotify premium trial, and I’m enjoying it. However, when it’s over I will not renew. If the price point were a little lower (perhaps $5/month), I would. How many others out there think the same?

  • Newbie
  •     My Question or Issue   I’m on a Spotify premium trial, and I’m enjoying it. However, when it’s over I will not renew. If the price point were a little lower (perhaps $5/month),...
  • Alfredo
  • Roadie
  • 1533 Views
  • 3 replies
  • 0 likes
  • 1533 Views
  • 3 replies
  • 0 likes

Superuser Contribution Two accounts with one email

PlanPremiumDeviceCat s60 and laptopOperating System Android, Windows 10 My Question or Issue So Spotify decided to make a new account for me with random numbers and made that one a premium, i still have the old one that wasn't numbera but that one do...

  • Casual Listener
  • Plan Premium Device Cat s60 and laptop Operating System  Android, Windows 10   My Question or Issue  So Spotify decided to make a new account for me with random numbers and mad...
  • Alfredo
  • Roadie
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Your Music] Increase maximum Songs allowed in Your Music

PlanFree/PremiumCountry irrelavantDeviceirrelavantOperating Systemirrelavanta My Question or IssueI have noticed that my devices can be controlled by other people on my WiFi. Now at home this is not a problem, but like many, I also visit public WiFi ...

  • Casual Listener
  • ...y WiFi. Now at home this is not a problem, but like many, I also visit public WiFi networks. Now if I do this, and I am using Spotify, does that mean I am opening up my devices for anyone on that WiFi n...
  • Alfredo
  • Roadie
  • 569 Views
  • 7 replies
  • 0 likes
  • 569 Views
  • 7 replies
  • 0 likes

Superuser Contribution Device interruption safeguard

PlanPremiumCountry USDevice Operating System My Question or Issue I have a smart speaker at home connected to my spotify and sometimes people at home will use it while I'm listening and kick me off. Would it be possible to specify one device as a pri...

  • Casual Listener
  • Plan Premium Country  US Device   Operating System     My Question or Issue   I have a smart speaker at home connected to my spotify and sometimes people at home w...
  • Alfredo
  • Roadie
  • 405 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 405 Views
  • 4 replies
  • 0 likes

Superuser Contribution Card chargesd but no email receipt and still not in premium

I subscribe to promo using my card. The payment already charged but no email receipt. And when I got log in to my spotify account it was not in premium. Please help me. Thank you.Nelson Ramos*snip*

  • Visitor
  • I subscribe to promo using my card. The payment already charged but no email receipt. And when I got log in to my spotify account it was not in premium. Please help me.   Thank you. Nelson Ra...
  • Alfredo
  • Roadie
  • 437 Views
  • 4 replies
  • 0 likes
  • 437 Views
  • 4 replies
  • 0 likes

recover playlist

PlanFree/PremiumCountry the Netherlands Devicesamsung s5Operating Systemandroid My Question or Issue Cannot recover playlist, my account has been reactivated after being hacked

  • Newbie
  • Plan Free/Premium Country the Netherlands   Device samsung s5 Operating System android   My Question or Issue  Cannot recover playlist, my account has been reactivated after ...
  • arielleshriver
  • Composer
  • 318 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
    Unlimited
  • 318 Views
  • 1 replies
  • 0 likes

facebook

I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spotify account to facebook?

  • Newbie
  • I accidentialy created a new account through facebook. And now i cant connect my old spotify account to facebook. How do i delet the account created through facebook? And how do i connect my old spot...
  • Noah
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Account
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aucune connexion internet détectée

PlanFree/PremiumCountry France DevicePCOperating SystemWindows My Question or Issue Bonjour, Depuis 1 semaine Spotify ne détecte plus de connexion internet, je ne peux donc pas utiliser l'application ni faire de mise à jour.Screenshot : http://prntsc...

  • Regular
  • Plan Free/Premium Country  France   Device PC Operating System Windows   My Question or Issue   Bonjour,  Depuis 1 semaine Spotify ne détecte plus de connexion i...
  • Alfredo
  • Roadie
  • 7438 Views
  • 7 replies
  • 1 likes
  • 7438 Views
  • 7 replies
  • 1 likes

Superuser Contribution Transfert playlist

Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account

  • Newbie
  •   Hello, I created an account with facebook but I no longer have facebook so I would like to know if it is possible to transfer all my playlists to my new account 
  • meahtenoha
  • Spotify
  • 595 Views
  • 2 replies
  • 0 likes
  • Account
  • 595 Views
  • 2 replies
  • 0 likes

Can I use several accounts in a family plan for myself?

PlanPremiumCountry USA Device(Windows PC and iPhone SE)Operating System Windows 10 and iOS 11.3(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Premium Country USA   Device (Windows PC and iPhone SE) Operating System Windows 10 and iOS 11.3 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • KeffD
  • Casual Listener
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
  • 253 Views
  • 1 replies
  • 0 likes

Free trial in another country can’t open in Canada

PlanFree trial from years agoCountry Canada My Question or Issuehey! So when Spotify was first available in the USA I happened to be working there and got a free trial. Now that I can get Spotify in Canada it is blocking me from logging in as I am no...

  • Newbie
  • Plan Free trial from years ago Country  Canada   My Question or Issue hey!  So when Spotify was first available in the USA I happened to be working there and got a free trial. N...
  • Loxer
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 377 Views
  • 1 replies
  • 0 likes

Where is "your Library"?

Hello everyone,I have a question, hope you could help me. How can you access your Library?For example, when you save a song to your Library, where can you find it?Thanks,Ann

  • Newbie
  • Hello everyone, I have a question, hope you could help me.  How can you access your Library? For example, when you save a song to your Library, where can you find it? Thanks, Ann
  • Noah
  • Spotify Star
  • 10308 Views
  • 1 replies
  • 2 likes
  • Other
  • 10308 Views
  • 1 replies
  • 2 likes