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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75987 Views

28 replies

0 likes

  • 75987 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93452 Views

9 replies

2 likes

Account
Login
  • 93452 Views
  • 9 replies
  • 2 likes

Cancel a sent gift card

PlanFreeCountry US My Question or Issue How do I cancel a gift card which has already been sent, but has not been redeemed as yet? I have the Gift card code. It has just been a day since it was sent.

Casual Listener

Plan Free Country  US   My Question or Issue  How do I cancel a gift card which has already been sent, but has not been redeemed as yet? I have the Gift card code. It has just be...

Billy-J

Spotify Star

439 Views

1 replies

0 likes

Other
  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Gift card web page redirects to itself

PlanFreeCountryUS My Question or Issue I cannot send e-card gift through the website. When I fill out the details and press continue, It redirects me to the same web page.

Casual Listener

Plan Free Country US   My Question or Issue  I cannot send e-card gift through the website. When I fill out the details and press continue, It redirects me to the same web page.

Billy-J

Spotify Star

1251 Views

5 replies

0 likes

Other
  • 1251 Views
  • 5 replies
  • 0 likes

Crossfade Question ?

Hi Guys, I was missing on a big, big feature on using Spotify uptill now, as I did not know what does the Crossfade Feature woulddo ? I wanted to back to back Tracks just like a DJ plays the Next Track Just starts to come up slowly when the current T...

Gig Goer

Hi Guys,   I was missing on a big, big feature on using Spotify uptill now, as I did not know what does the Crossfade Feature woulddo ? I wanted to back to back Tracks just like a DJ plays the...

Ryanx0r

Composer

23277 Views

1 replies

0 likes

Premium
  • 23277 Views
  • 1 replies
  • 0 likes

Solved!! Account used from somewhere else - no new devices visible, pw changed and everything logged out

PlanPremiumCountryFinland / Used quite a bit Denmark DeviceIssue first noted in iPhone 6, still continues on iPhone XOperating SystemiOS 11.4 My Question or IssueMy account is either being used by someone else, or somehow two accounts are somehow lin...

Casual Listener

  Plan Premium Country Finland / Used quite a bit Denmark  Device Issue first noted in iPhone 6, still continues on iPhone X Operating System iOS 11.4  My Question or Issue M...

konkeli

Casual Listener

2204 Views

5 replies

0 likes

Account
Premium
Security
  • 2204 Views
  • 5 replies
  • 0 likes

The unbearable truth

Hi,Let's talk about something different today, that probably not a lot have faced or think about.I have my sister who she is 10 years now quadriplegic(i.e. like Stephen Hawking). Unfortunately she can't use computer. We have family subscription. She ...

Roadie

Hi, Let's talk about something different today, that probably not a lot have faced or think about. I have my sister who she is 10 years now quadriplegic(i.e. like Stephen Hawking). Unfortunate...

user-removed

Not applicable

569 Views

1 replies

0 likes

Account
Login
Other
Premium
Security
  • 569 Views
  • 1 replies
  • 0 likes

Solved!! premium migrate

hi! i did a new account in spotify, and in my old account, i had premium account, and i wanna "migrate" my premium for new account, is it possible?

Casual Listener

hi!  i did a new account in spotify, and in my old account, i had premium account, and i wanna "migrate" my premium for new account, is it possible?  

Billy-J

Spotify Star

852 Views

1 replies

0 likes

Account
Free
Login
Premium
  • 852 Views
  • 1 replies
  • 0 likes

Solved!! Would reinstalling the app remove my liked songs?

I have recently been blessed with the bug of always seeming to be in offline mode. I can play all of the music I have saved but I am not allowed to stream anything, unless I restart my phone. I have tried all of the troubleshooting routes for this is...

Casual Listener

I have recently been blessed with the bug of always seeming to be in offline mode. I can play all of the music I have saved but I am not allowed to stream anything, unless I restart my phone. I have ...

user-removed

Not applicable

9178 Views

3 replies

0 likes

Account
Login
Premium
Subscription
  • 9178 Views
  • 3 replies
  • 0 likes

Display name Spotify in numbers: front and last name an option?

Hi there! When I created my Spotify account decades ago, I created it with my Facebook account. When I deleted my Facebook profile, my Spotify account didn't display my front and last name anymore, but a bunch of (random?) numbers. Is it possible to ...

Visitor

Hi there!   When I created my Spotify account decades ago, I created it with my Facebook account. When I deleted my Facebook profile, my Spotify account didn't display my front and last name a...

Keanu_C

Community Legend

516 Views

1 replies

1 likes

Account
  • 516 Views
  • 1 replies
  • 1 likes

Lost offline downloads

None of the below information is required. However, the more you provide the easier it will be for us to try and hePlanPremiumCountry CanadaDeviceiPhone 6sOperatingiOS My Question or Issuemy Spotify randomly logged out and I lost all of my offline do...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Premium Country  Canada Device iPhone 6s Operating iOS   M...

user-removed

Not applicable

586 Views

1 replies

0 likes

Premium
  • 586 Views
  • 1 replies
  • 0 likes

Connecting spotify to playstation

PlanPremiumCountry The NetherlandsDevice:Samsung galaxy 8 Operating SystemPlaystation 4 My Question or IssueI want to connect my spotify account on my playstation 4. So when i try this is says: " spotify account already linked switch to the playstati...

Newbie

Plan Premium Country  The Netherlands Device: Samsung galaxy 8   Operating System Playstation 4   My Question or Issue I want to connect my spotify account on my playstation...

Loxer

Community Legend

683 Views

1 replies

1 likes

Login
Premium
  • 683 Views
  • 1 replies
  • 1 likes

Not my music

PlanPremiumCountryBrazil Device(Windows Player, Chromecast, Galaxy A5)Operating System(Windows 10, Android 7.0) My Question or IssueFrom about two weeks ago, frequently some other music (which I've never heard and don't even like it) gets played duri...

Casual Listener

Plan Premium Country Brazil  Device (Windows Player, Chromecast, Galaxy A5) Operating System (Windows 10, Android 7.0)   My Question or Issue From about two weeks ago, frequently ...

Loxer

Community Legend

456 Views

3 replies

0 likes

Account
  • 456 Views
  • 3 replies
  • 0 likes

Unknown Spotify Connect Device

I keep getting a message that my spotify is being used on a Web Browser (chrome) and I have tried changing my password and logging out of all devices but none of this has made a difference. Does anyone have any idea what I can do?

Newbie

  I  keep getting a message that my spotify is being used on a Web Browser (chrome) and I have tried changing my password and logging out of all devices but none of this has made a differe...

Jose_M

Spotify Star

373 Views

1 replies

0 likes

Account
  • 373 Views
  • 1 replies
  • 0 likes

Facebook business page link activate

PlanPremiumCountry USA My Question or Issue Been trying to get the Spotify to properly link to my 'Mr Flowers' business page on FB. Please explain why the link will not work and become active just like all the other social apps that are able to be li...

Visitor

  Plan Premium Country  USA   My Question or Issue   Been trying to get the Spotify to properly link to my 'Mr Flowers' business page on FB. Please explain why the link wi...

Maxim

Spotify Star

566 Views

1 replies

0 likes

Account
Other
Premium
  • 566 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi first time here and would love help please

Can't stop the autostart coming on when i start the car via Bluetooth any ideas to stop it would be greatly appreciated pleasePlanPremiumCountry UkDeviceSony xa ultraOperating SystemAndroid When I start my car the Spotify app starts automatically pla...

Newbie

Can't stop the autostart coming on when i start the car via Bluetooth any ideas to stop it would be greatly appreciated please Plan Premium Country  Uk Device Sony xa ultra Operating Syst...

SergioDavid

Roadie

556 Views

1 replies

0 likes

Premium
  • 556 Views
  • 1 replies
  • 0 likes

Solved!! I have problems please

Hello to you surfers, since a few days I can not reconnect to my account sporify free, I'm on iphone 6s and it disturbs me, please

Casual Listener

Hello to you surfers, since a few days I can not reconnect to my account sporify free, I'm on iphone 6s and it disturbs me, please

Jose_M

Spotify Star

1025 Views

4 replies

0 likes

Account
  • 1025 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not my music

PlanFamily/PremiumCountryUSA Device(Samsung Galaxy)Operating System(Android Nougat) My Question or IssueSomeone else's music and picture have recently been showing up on my account. I have never linked a facebook account or shared my profile informat...

Newbie

Plan Family/Premium Country USA  Device (Samsung Galaxy) Operating System (Android Nougat)   My Question or Issue Someone else's music and picture have recently been showing up on...

SergioDavid

Roadie

489 Views

1 replies

0 likes

Account
Security
  • 489 Views
  • 1 replies
  • 0 likes

Remove old email associated with Facebook

Student DiscountCanada My Question or Issue:I use Facebook login, but the email that shows on my spotify account is my old faceboko email that is no longer in use and hasn't been for years. I've cleared my cache multiple times but spotify doesn't upd...

Casual Listener

  Student Discount Canada     My Question or Issue: I use Facebook login, but the email that shows on my spotify account is my old faceboko email that is no longer in use and has...

akanksha12

Casual Listener

516 Views

2 replies

0 likes

Account
  • 516 Views
  • 2 replies
  • 0 likes

Solved!! Local Files

Plan - Premium-------------------Country - Ireland Device - XBOX Spotify App My Question or Issue Ive owned spotify for around 2 years now and ive recently found the "Local Files" feature on my computer which allowes me to add songs that arent on spo...

Casual Listener

  Plan - Premium ------------------- Country - Ireland   Device - XBOX Spotify App    My Question or Issue  Ive owned spotify for around 2 years now and ive recently ...

Jose_M

Spotify Star

1596 Views

2 replies

0 likes

Account
Other
Unlimited
  • 1596 Views
  • 2 replies
  • 0 likes

FIND FRIENDS not actually showing any friends

Hey all, I've noticed this over the past month or two and thought it would eventually sort itself out but it still appears to be broken. When I scroll to the bottom of the friend activy tab and hit the FIND FRIENDS button the lightbox says '1 FRIEND ...

Regular

  Hey all,   I've noticed this over the past month or two and thought it would eventually sort itself out but it still appears to be broken.   When I scroll to the bottom of the f...

huismanpaul

Newbie

682 Views

1 replies

3 likes

Account
  • 682 Views
  • 1 replies
  • 3 likes