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Please see below the most popular frequently asked questions.

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Forum Posts

Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Alberto27
  • Newbie
  • 282829 Views
  • 830 replies
  • 88 likes
  • Account
  • 282829 Views
  • 830 replies
  • 88 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Elena
  • Moderator
  • 1134319 Views
  • 118 replies
  • 107 likes
  • Account
  • 1134319 Views
  • 118 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • G_Loc
  • Gig Goer
  • 76267 Views
  • 63 replies
  • 9 likes
  • Account
    Login
    Premium
  • 76267 Views
  • 63 replies
  • 9 likes

Recover account

So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid for an account that was under my email (it created a...

  • Newbie
  • So I had a Spotify account that was associated with my facebook. I deleted my Facebook awhile ago but never set up my Spotify account as it’s own account. When it came around to pay my bill it paid f...
  • ab-995
  • Composer
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Abnormal activity

HelloLast night i'm get an email from spotify about abnormal activity. But i'm using the latest version of spotify on my android device and installed from google play store (version 8.4.45.633) and i also subscribed to spotify premium for family plan...

  • Newbie
  • Hello Last night i'm get an email from spotify about abnormal activity. But i'm using the latest version of spotify on my android device and installed from google play store (version 8.4.45.633) and...
  • CzechFencer
  • Composer
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

conected to facebook

I was conected to my sisters acount before and now im tying to conect my facebook to my own acount but can´t or i can but my facebook playlists i did on my sister acount won´t apper on my own acount now and i have tried to disconect and conect agian ...

  • Newbie
  • I was conected to my sisters acount before and now im tying to conect my facebook to my own acount but can´t or i can but my facebook playlists i did on my sister acount won´t apper on my own acount ...
  • JohnHoulderUK
  • Casual Listener
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Conta Premium sem individualidade

Quando uma pessoa esta ouvindo eu nao posso ouvir.

  • Newbie
  • Quando uma pessoa esta ouvindo eu nao posso ouvir.
  • Bittencourt
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

I have not an illegal app but I received e-mails

I received days ago an e-mail from Spotify saying that I was using an unauthorized version of the app. I deleted it and now I have the official version but yesterday I received another e-mail saying the same thing. I don't know what to do, I'm afraid...

  • Newbie
  • I received days ago an e-mail from Spotify saying that I was using an unauthorized version of the app. I deleted it and now I have the official version but yesterday I received another e-mail saying ...
  • LoganHelps
  • Composer
  • 421 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 421 Views
  • 1 replies
  • 0 likes

Solved!! Someone Changed My Email

I recieved an email from spotify stating the email for my primary account had just been changed, but i did not request this change. As of now i can not log in to my primary account and by using a secondary account i can see that someone has been usin...

  • Newbie
  •   I recieved an email from spotify stating the email for my primary account had just been changed, but i did not request this change.  As of now i can not log in to my primary acc...
  • gardenoam
  • Casual Listener
  • 121530 Views
  • 5 replies
  • 0 likes
  • Account
    Login
    Other
    Security
  • 121530 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist Content Disappearing

I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (close to 10k) songs before splitting them. I keep aboou...

  • Casual Listener
  • I load artists/songs I want to explore in the future into playlists to listen to later and then split into other playlists. I have been doing this for years on Spotify. I fill them to the limit (clos...
  • msudawg12
  • Casual Listener
  • 585 Views
  • 4 replies
  • 0 likes
  • Playlists
  • 585 Views
  • 4 replies
  • 0 likes

Offline Access Withdrawn

Hello, I've recently logged on and was greeted with the message that my offline access has been withdrawn. I only have three devices and only one of them is showing logged in (My mac), which is also the one that says offline access has been withdrawn...

  • Newbie
  • Hello, I've recently logged on and was greeted with the message that my offline access has been withdrawn. I only have three devices and only one of them is showing logged in (My mac), which is also ...
  • LoganHelps
  • Composer
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Cant login no error messege

Tried to log in to my acount on the android app just won't log in the password is good reset the password twice still can't login no error message

  • Newbie
  • Tried to log in to my acount on the android app just won't log in the password is good reset the password twice still can't login no error message 
  • Al_Z
  • Newbie
  • 339 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Locked out of my account on mobile.

Hey, I'be changed my password several times and can access spotify here. But I cannot access it from the app. I have changed it numerous times but says it is incorrect.

  • Casual Listener
  • Hey, I'be changed my password several times and can access spotify here. But I cannot access it from the app. I have changed it numerous times but says it is incorrect.
  • vipervanquisher
  • Casual Listener
  • 1564 Views
  • 4 replies
  • 0 likes
  • 1564 Views
  • 4 replies
  • 0 likes

Hacked account, changed mail, forgotten password

My account has been hacked and the email-adress has been changed by the hacker. I have forgotten my Spotify password. I log in using my Facebook account. How do I change my password so the hacker no longer get access to my account?

  • Casual Listener
  • My account has been hacked and the email-adress has been changed by the hacker. I have forgotten my Spotify password. I log in using my Facebook account. How do I change my password so the hacker no ...
  • Gmhot
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Hacked account- no solution?

My Spotify account has been hacked by someone Spanish it seems, deleting my playlists all the time and making their own and playing music on Spotify connect so I can’t! I’ve logged out of all devices many times- doesn’t work. Changed my Facebook pass...

  • Newbie
  • My Spotify account has been hacked by someone Spanish it seems, deleting my playlists all the time and making their own and playing music on Spotify connect so I can’t! I’ve logged out of all devices...
  • Maxim
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

(Israel)-Can't upgrade to premium- "zip code invalid" error

I've been trying to get the 30 days premium, but on the payment screen I am required to provide my zip code, I entered it exactly as it appears on my post office website but I get the "invalid postal code" error and can't get through. I already chang...

  • Newbie
  • I've been trying to get the 30 days premium, but on the payment screen I am required to provide my zip code, I entered it exactly as it appears on my post office website but I get the "invalid postal...
  • 513 Views
  • 0 replies
  • 0 likes
  • 513 Views
  • 0 replies
  • 0 likes

no puedo entrar en mi cuenta

HOLA.incio sesion desde mi movil con face y me aparece mi cuenta premium con un nombre de usuario rarisimo, PERO cuando intento inciar sesion desde otro dispositivo copn mi face... me dice que no estoy registrada...QUE HAGO?

  • Newbie
  • HOLA. incio sesion desde mi movil con face y me aparece mi cuenta premium con un nombre de usuario rarisimo, PERO cuando intento inciar sesion desde otro dispositivo copn mi face... me dice que no e...
  • 151 Views
  • 0 replies
  • 0 likes
  • Account
    Login
    Premium
  • 151 Views
  • 0 replies
  • 0 likes

Spotify Connect for Car

Hi,I was wondering if you could help me please. My Spotify does not seem to be connecting to my Ford Fiesta anymore?? It used to connect but I am not sure what Spotify have done now to stop it from connecting to my car- I can connect my phone perfect...

  • Newbie
  • Hi, I was wondering if you could help me please. My Spotify does not seem to be connecting to my Ford Fiesta anymore?? It used to connect but I am not sure what Spotify have done now to stop it from...
  • Fancy89
  • Newbie
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

Abnormal activity in my account - what is it?

Hi there! Yesterday I have received a strage e-mail from spotify.Dear user: We detected abnormal activity on the app you are using so we have disabled it. Don’t worry - your Spotify account is safe. To access your Spotify account, simply uninstall an...

  • Casual Listener
  • Hi there! Yesterday I have received a strage e-mail from spotify. Dear user: We detected abnormal activity on the app you are using so we have disabled it. Don’t worry - your Spotify account is s...
  • mcclaud1
  • Newbie
  • 15612 Views
  • 9 replies
  • 0 likes
  • Account
  • 15612 Views
  • 9 replies
  • 0 likes

Solved!! Charged premium but showing free account

I am using an iPhone and subscribing via Apple ID. Due to issues with the credit card, the first attempt to charge was rejected. Subsequently a 2nd attempt was made and successful. I received the email receipt but am still not able to access premium ...

  • Casual Listener
  • I am using an iPhone and subscribing via Apple ID. Due to issues with the credit card, the first attempt to charge was rejected. Subsequently a 2nd attempt was made and successful. I received the ema...
  • delons
  • Casual Listener
  • 869 Views
  • 2 replies
  • 0 likes
  • Premium
  • 869 Views
  • 2 replies
  • 0 likes

Solved!! Problem with loggin

Hi! I have one problem. Till now I used my Spotify premium, polish version, but I am living in Switzerland. I was paying in polish currency every month. Now I see information, that using my polish Spotify in Switzerland is no more possible. There is ...

  • Newbie
  • Hi! I have one problem. Till now I used my Spotify premium, polish version, but I am living in Switzerland. I was paying in polish currency every month. Now I see information, that using my polish Sp...
  • phan_times
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

I cannot access radio on spotify

Hi, I just purchased the premium yesterday (anh now I'm on 30 days trial) and when I open my spotify account there isn't radio in it, either on ios devices or on windows 10. I wonder if there is a sever problem or it happens only to my account Thanks

  • Regular
  • Hi, I just purchased the premium yesterday (anh now I'm on 30 days trial) and when I open my spotify account there isn't radio in it, either on ios devices or on windows 10. I wonder if there is a se...
  • ab-995
  • Composer
  • 345 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
  • 345 Views
  • 8 replies
  • 0 likes

Email confirmation

Hi,I recently subscribed to the student premium version of Spotify and I was suppose to get an email confirmation but it's been 3 days and I have not gotten anything. I have checked **bleep** and main email account but have found nothing. Can anyone ...

  • Newbie
  • Hi, I recently subscribed to the student premium version of Spotify and I was suppose to get an email confirmation but it's been 3 days and I have not gotten anything. I have checked **bleep** and m...
  • ab-995
  • Composer
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes